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LAN LA 533: 20/SEP/08: YYZ-JFK: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Posted (5 years 10 months 4 days 12 hours ago) and read 27237 times:

Feedback always appreciated.

Trip Report: 055
Flight Category: J-ISR (See Report End)
Date: 20 Sep-08
SDT/SAT/Dur/Delay: 1635/1830/01:55 hrs
Flight: LAN LA 533, 366 miles
Routing: YYZ-JFK
Aircraft: 763
Seat: Business “Premium Business”, 1L

I > Background:

Having been stationed in YYZ on a client site for a month, I decided I needed some NYC love and booked myself a quick trip to New York on LAN’s new tag on flight. It has been operational for 2 weeks and I was excited to see the loads and passenger profile.

A quick search on A.Net tells me that while I was the first to fly, HOONS90 was far quicker to write a TR on this segment. His excellent report can be found at http://www.airliners.net/aviation-fo...ms/trip_reports/read.main/136103/. However, this remains the first report on LAN’s J class product between YYZ and JFK.

II > Pre-Flight:

a) Before Airport:
LAN is a Santiago, Chile based airline that has evolved from its strictly Chilean roots to become a pan-American entity. In a continent lacking consistent service, LAN has carved a niche by not necessarily providing amazing service … but by providing a consistent and reliable product that gets you from point A to B without any significant headaches. It is an extremely well-managed airline, and have some great staff members in its route planning and revenue management team.

The JFK-YYZ-JFK tag was added at the begin of September and is times to connect to various Latin American flights ex-YYZ. Air Canada already flies nonstop to LIM, SCL, and EZE … so I am curious to see how long the flight will last. However, since I have faith in LAN’s route planning division, I will just have to accept that they must have done their route research.

Ticketing for the flight was done on the extremely well designed and easy to use LAN website at www.lan.com. The site is crisp and clear, and one can view their booking later and do modifications. Additionally, it allows online check-in and my biggest requirement, seat selection! Though, exit row seats cannot be selected for premier passengers.

b) At Airport:
LAN uses the first set of counters in the U.S. side of terminal 3 at Pearson International Airport. I was quite early to check-in and the counters were wide empty. There was a special line for Business Class and Elite fliers and I walked to it. It was very apparent that the agent was new to the job and did not quite know how to work the LAN system. I am a Commodoro member of Lanpass (their highest level … and yes, I think the title of the status is very pretentious), which is basically One World Emerald. As a “Commodoro”, I am entitled to unlimited upgrades; however, this is only applicable on certain fare floors; and in case I haven’t confused you yet, there are several routes where there are no fare floors. YYZ-JFK is one of those sectors where space available upgrades are thus possible. Only thing is, the agent did not know this and it took over 30 minutes and me connecting with my laptop to the LAN site to show her this. Since J was wide open, the agent was able to offer me an upgrade instantaneously and not at the gate.

After collecting my boarding pass, I went through the fastest U.S. pre-clearance at YYZ ever and was soon off to the American Airlines Admirals Club. The agent gave me one drink chit and welcomed me to the bare bone lounge. During morning banks of AA flights, I can only venture on how busy this must get. Anyways, since there were no internet terminals, I just used the time to run my mobile bill and catch up with my family and friends scattered around the world.

30 minutes prior, I walked to the boarding area. Business Class and elite members were called first and I seem to be the only one walking to the plane. Entering it, I realized why. I was the ONLY passenger in the entire 30 seat Business Class cabin. Now, I have flown several times before … but NEVER had I ever had an entire premium cabin to myself.

Anyways, as I smiled at being the only person in, the purser warmly greeted me and asked he could bring me anything. I chose some water, and one of the flight crews brought it instantly to me. One small thing though – the inflight magazine was missing from my seat front – isn’t this a minor thing crew should check in a premier cabin?

J class load was thus 3.3% (1/30). Y load was around 50% … and interestingly made up mostly by passport holders from Canada, Philippines, China, India, and Korea. I am sure that the later 4 would have had limited exposure to LAN service without this flight; and LAN crew would never have normally encountered them either.

Airport - External:

(Toronto Airport – T3)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/001.jpg

Check-in:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/002.jpg

Airport - Internal:

(Pre-Security)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/003.jpg

(Interesting collection of airline check-in counters)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/004.jpg

(FIDS)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/005.jpg

Scenes of the tarmac:

NONE

Lounge

(AA Admirals Club)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/006.jpg

Boarding:

(Boarding called)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/007.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Drink service while on ground along with newspaper trolley. Cold towels after the fastest 763 takeoff I have ever witnessed … the super light loads must have helped. Headphones distributed immediately after take-off; and then, a sandwich and drink service.

b) Aircraft + Seats:
LAN has one of the better looking 763’s out there. Inside, the J class cabin of the 763 was kept spotless by the LA crew. Even the bathroom was spotless (and it remained so, as I was the only user)! LAN has one of the top J class seats out there. It has ample legroom and is full-flat at the touch of a button. This full-flat position makes a huge difference and is VERY comfortable to fall asleep on. Moreover, the seat comes with some useful areas for storage, the useful power supply, and well placed seat controls. Pretty impressive overall, as I was comfortable in a myriad of positions (seated, reclined, in bed).

Aircraft:

(763 upon arrival @ JFK)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/008.jpg

Views from Aircraft:

(Airlines at YYZ; amazing how charter and pseudo-charter have such high movements) http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/009.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/010.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/011.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/012.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/013.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/014.jpg

(Over the Niagara Falls)

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/015.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/016.jpg

General Seat Views + Seat Legroom

(Interesting and very convenient pockets in seat)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/017.jpg

(Power Supply)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/018.jpg

(Controls – and place to plug in USB)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/019.jpg

(Seat controls)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/020.jpg

(Legroom)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/021.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/022.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/023.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/024.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/025.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/026.jpg

c) Meal + Beverage:

On the ground, the choice of drinks were orange juice and water. A sandwich service included two sandwiches and the crew came by several times too see if I needed anything additional. While no menus were distributed for this short flight, a full bar service was available, including a choice of great Chilean classics.

(Water on the ground)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/027.jpg

(Sandwich and drink upon take-off)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/028.jpg

d) Inflight Entertainment:

LAN’s “IN” inflight system got above high marks. It had a great selection of programs, including English and Spanish movies (several genres: total of around 30 movies), TV shows, Audio, Games, and Flight Info. The screen was huge and the resolution was great. Adding to this were quality headphones and a great nimble control mechanism. Additionally, LAN’s inflight magazine was pretty good … and unlike other Latin carriers, their English articles were actually well translated and readable.

(IFE Welcome Screen – note the good quality screen)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/028a.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/029.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/030.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/031.jpg

(Impressive controls and headset)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/032.jpg

(“Dude, where’s my inflight mag?”)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/033.jpg

(“In-flight magazines”, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/034.jpg

e) Crew:

I have had “issues” with LAN crew in the past; my major gripe with them was that they had become too “Lufthansa/SAS” like where warmth took a backseat to efficiency. This flight was completely different! From the moment I stepped onboard, the crew was actively trying to make my trip memorable. From being personally greeted by the purser to attentive service using my name, they earned high marks. Coming through the cabin periodically to check on me, plus the head purser coming and asking about the flight was all very good. Moreover, we had a pilot who must love his job … he kept on giving us a history of LAN, and told us to enjoy the LAN difference reminding how LAN does not charge for meals, headsets, drinks, etc. Additional bonus points for telling us that he would try to get us over Niagara Falls … and then showing it t us when we were over it. My only gripe was the crew’s inability to speak even passable English. I even struggled with

IV> Post-Flight:

Having pre-cleared immigration (for the first time at JFK T4), I walked out and was off to the Air Train in a matter of minutes.

(Aircraft @ JFK)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/035.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/036.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/037.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/038.jpg

V> Impressions + Scores:

LAN’s J class has clearly improved by leaps and bounds. While the LAN hardware may not set industry benchmarks, it is still one of the top ones out there with an amazing flat bed and a superb IFE. The short duration of the flight did not afford many opportunities to judge catering, but I was VERY impressed by the crew who were professional and had a warmth that was definitely lacking from my numerous earlier LAN experiences. Their smile was genuine and they truly enjoyed their first flight to YYZ (they do a JFK-YYZ-JFK turn). I really hope this is indicative of a major transformation of LAN towards a more service oriented company. As mentioned, LAN might not be a world benchmark airline; however, it still is probably one of the best carriers out of Latin America. Definitely would fly them again … especially if in their excellent Business Class.

1.0 > RESERVATION: 9.0
2.0 > CHECK-IN: 5.0
0.5 > LOUNGE: 5.0
0.5 > BOARDING: 8.0
2.0 > SEAT: 9.0
0.5 > AIRCRAFT OVERALL AMBIENCE: 9.0
1.0 > IFE: 8.0
2.0 > CREW: 8.5
2.0 > FOOD: 6.0
0.5 > BEVERAGES: 7.0
0.5 > A.KITS + OTHER FREEBIES: 5.0
0.5 > DISEMBARKATION: 9.0
1.0 > ON-TIME RECORD: 9.0
WEIGHTED OVERALL IMPRESSION (WOI): 7.46
(Pre-flight WOI of all reviews: 6.41)
* Weighted Overall Impression (WOI) aligns scores with what matters most. Weights are indicated alongside each category.
(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

PREMIUM:
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.58: Air Tran (02): EWR-MDW: 08/2006
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.31: Indigo (15): GAU-CCU: 10/2006
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)

VII> Other Pictures:

All these pictures were taken prior to my return flight a few days later to YYZ at JFK.

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/039.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/040.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/041.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/042.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LA533/043.jpg


Live, and let live.
25 replies: All unread, showing first 25:
 
User currently offlineDALCE From Netherlands, joined Feb 2007, 1680 posts, RR: 7
Reply 1, posted (5 years 10 months 4 days 7 hours ago) and read 26935 times:

Hi,

Great report as usual. LA surely looks great in J-class, although I wonder how their service on board would be if the J-cabin has a 100% loadfactor.
Would they still be able to give the same level of service?
Really interesting to read!

thanks for sharing!
Cheers,
Joost ( D-ALCE )



flown on : F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,319,320,321,333,AB6.
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 2, posted (5 years 10 months 4 days 3 hours ago) and read 26674 times:



Quoting DALCE (Reply 1):
Hi,

Great report as usual. LA surely looks great in J-class, although I wonder how their service on board would be if the J-cabin has a 100% loadfactor.
Would they still be able to give the same level of service?
Really interesting to read!

thanks for sharing!
Cheers,
Joost ( D-ALCE )

= Joost, great point ... I was thinking the same. However, my TR's are about that one service ... and this one was great. I would love to read more LA TR's though. Thanks for reading.

Saludos,
A.



Live, and let live.
User currently offlineUAopsMGR From Croatia, joined Mar 2005, 144 posts, RR: 0
Reply 3, posted (5 years 10 months 4 days 2 hours ago) and read 26666 times:

Nice TR & pics.

It's nice to have the whole front cabin to yourself. I was the only pax in the F cabin once from LHR-BOS on UA. Best flight I've ever had!



Kids, you tried your best and you failed miserably. The lesson is, never try.- Homer Simpson
User currently offlinePanAm330 From United States of America, joined Mar 2004, 2672 posts, RR: 9
Reply 4, posted (5 years 10 months 4 days 2 hours ago) and read 26625 times:

Good stuff as usual, A! Nice to see a LAN report up too, as it's not very often you get to read one. The hard product looks great. Are those the same seats that US is putting in their 762s now or are my eyes deceiving me?

User currently offlineBW424 From Trinidad and Tobago, joined Sep 2008, 1429 posts, RR: 1
Reply 5, posted (5 years 10 months 4 days ago) and read 26526 times:

Excellent trip report.LAN really seems to be a great airline.,and a model airline at that!!Thanks for sharing!


It is what we think we know already that prevents us from learning.......
User currently offlineHOONS90 From Canada, joined Aug 2001, 3009 posts, RR: 52
Reply 6, posted (5 years 10 months 3 days 20 hours ago) and read 26293 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Great trip report!

Quoting Abrelosojos (Thread starter):
A quick search on A.Net tells me that while I was the first to fly, HOONS90 was far quicker to write a TR on this segment. His excellent report can be found at http://www.airliners.net/aviation-fo...103/.

Thanks for the nice comment.  Smile



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8534 posts, RR: 54
Reply 7, posted (5 years 10 months 3 days 18 hours ago) and read 26164 times:
Support Airliners.net - become a First Class Member!

Great report and pictures as always, many thanks.

Quoting Abrelosojos (Thread starter):
As a “Commodoro”, I am entitled to unlimited upgrades; however, this is only applicable on certain fare floors; and in case I haven’t confused you yet, there are several routes where there are no fare floors. YYZ-JFK is one of those sectors where space available upgrades are thus possible. Only thing is, the agent did not know this and it took over 30 minutes and me connecting with my laptop to the LAN site to show her this

- I think the agent needs more training!

Quoting Abrelosojos (Thread starter):
I have flown several times before … but NEVER had I ever had an entire premium cabin to myself.

- I've been lucky to have this several times, welcome to the club  Smile

LA look pretty decent, heard many good things, hope to give them a try in the future.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 8, posted (5 years 10 months 3 days 2 hours ago) and read 25887 times:



Quoting UAopsMGR (Reply 3):
Nice TR & pics.



Quoting PanAm330 (Reply 4):
Good stuff as usual,



Quoting BW424 (Reply 5):
Excellent trip report.



Quoting HOONS90 (Reply 6):
Great trip report!



Quoting HOONS90 (Reply 6):
Thanks for the nice comment. Smile



Quoting BA319-131 (Reply 7):
Great report and pictures as always, many thanks.

= Y'all are way kind. Thanks a ton for reading.

Quoting UAopsMGR (Reply 3):
I was the only pax in the F cabin once from LHR-BOS on UA.

= I have had it in F ... but never J. It was exciting ...

Quoting BA319-131 (Reply 7):
- I think the agent needs more training!

= Mark - to be fair though - as mentioned, they were super polite. I give it the that YYZ probably does not get a lot of "Comodoro" members and they were only 2 weeks into it.

Saludos,
A.



Live, and let live.
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6417 posts, RR: 38
Reply 9, posted (5 years 10 months 2 days 7 hours ago) and read 25384 times:

What a thrill to have the entire cabin to yourself! I never knew LAN did a flight like this - so short.. I was expecting more pics of the cabin  Sad I myself would be absolutely trigger happy if I had that cabin to myself! Too bad some of the pics weren't quite focused but I don't think I'll be going on an LA 763 ever and I'm grateful for the pics. Thanks for sharing!


It's all about the destination AND the journey.
User currently offlineHardiwv From Brazil, joined Oct 2004, 8780 posts, RR: 50
Reply 10, posted (5 years 10 months 2 days 2 hours ago) and read 25284 times:

Great trip report from Latin America's best airline and best business cabin. My experience with LA J class LIM-SCL and SCL-GRU was also very good and I must say they really are a quality airline.

Of course, you have to consider that your trip was a short trip, in order to really examine LA performance one would need to consider its long-haul flights such as SCL-MAD.

Rgs,


User currently offlineOa260 From Ireland, joined Nov 2006, 26937 posts, RR: 58
Reply 11, posted (5 years 10 months 1 day 22 hours ago) and read 25206 times:

Nice report. LAN looks to have a decent product. Nice to be able to get that on such a short route.

OA260


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6757 posts, RR: 77
Reply 12, posted (5 years 10 months 1 day 7 hours ago) and read 25022 times:

Great report as usual, Abrelosojos. LAN is not covered very often here.

Quoting Abrelosojos (Thread starter):
Inside, the J class cabin of the 763 was kept spotless by the LA crew. Even the bathroom was spotless

Probably they always keep the interiors in good shape, but your particular plane (CC-CXF) was only two months old.  Wink


PH



Nothing's worse than flying the same reg twice!
User currently offlineRonerone From Jordan, joined Aug 2004, 1660 posts, RR: 53
Reply 13, posted (5 years 10 months 1 day 5 hours ago) and read 24974 times:

Excellent report, as always.

LAN seems like it offers a decent product, and their 767's have some of the best interiors in the industry. I also am a big fan of their livery.

Well, they have to be good, they're Oneworld  Smile hehe

My question is regarding the YYZ-JFK route. With all the other competing U.S. carriers that offer their respective network connectivities out of JFK, what edge will this give LAN?

Sure enough, i would assume YYZ-JFK to be adequately stimulated, but isn't it also adequately served?

Should be very interesting to see how this route performs! It is most definitely a unique one.

Thanks a lot for sharing!

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 14, posted (5 years 9 months 4 weeks 1 day 1 hour ago) and read 24675 times:



Quoting NZ107 (Reply 9):
I myself would be absolutely trigger happy if I had that cabin to myself! Too bad some of the pics weren't quite focused

= I am a horrible photographer during flight and am the first to admit that ... will try to be better, but I am in a rush to get the photos done.

Quoting Hardiwv (Reply 10):
Great trip report from Latin America's best airline and best business cabin.

= I will have to differ  Smile. I actually like TAM much more than LAN. While the hardware on the later is preferred, I think the service warmth of TAM is much more. But both are good ... at least by South American standards.

Quoting Hardiwv (Reply 10):
Of course, you have to consider that your trip was a short trip, in order to really examine LA performance one would need to consider its long-haul flights such as SCL-MAD.

= Jaja ... wait for 1 more month. I think I am doing this in December.

Quoting PlaneHunter (Reply 12):
Probably they always keep the interiors in good shape, but your particular plane (CC-CXF) was only two months old.

= This is why you continue to be one of the best resources on A.Net. Thanks for providing this info!

Quoting Ronerone (Reply 13):
Well, they have to be good, they're Oneworld hehe

= Let's agree to disagree  Wink. I am a Star fan ... though, currently am being able to maintain status on both. Only Skyteam has fallen out of my travel plans.

Quoting Ronerone (Reply 13):
My question is regarding the YYZ-JFK route. With all the other competing U.S. carriers that offer their respective network connectivities out of JFK, what edge will this give LAN?

= I think LAN's primary goal is to feed ex-YYZ pax on to their numerous connections in JFK. 5th freedom pax are just the icing on the cake.

Quoting Ronerone (Reply 13):
Sure enough, i would assume YYZ-JFK to be adequately stimulated, but isn't it also adequately served?

= Yup ... and I don't believe there will really be much of a service stimulation. Actually, I want to see how this flight performs myself ... as it is a weird move from an airline with traditionally good route planning. AC serves CCS, LIM, EZE, SCL, and BOG. I wonder why someone (especially a J pax) would fly LA via immigration at YYZ vs. taking nonstop AC product. Personally, I would not give this service much time ... but out of respect for the LAN team, we will just have to wait and see. LAN is a very well run airline.

Saludos,
A.



Live, and let live.
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 15, posted (5 years 9 months 4 weeks 23 hours ago) and read 24610 times:

As always, I greatly enjoy your TRs!

Dave



Can I have a mojito on this flight?
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4268 posts, RR: 51
Reply 16, posted (5 years 9 months 4 weeks 20 hours ago) and read 24542 times:

Hi,
great report! Good pics as always with your reports.

LA looks very fine in J, on this flight. Where else do you get a preflight sandwich  Smile
Flown the A343 service between MAD-FRA lately (in Y though) and was also positively surprised by this airline, groundservice and inflight service, and the meal. They would be one of my choices for any travel to South America in the future.

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineGSPSPOT From United States of America, joined Sep 2003, 3016 posts, RR: 2
Reply 17, posted (5 years 9 months 4 weeks 15 hours ago) and read 24449 times:

Great report. Fantastic seat/cabin! Thanks for the pics. I sure do wish LA was in Skyteam!!


Finally made it to an airline mecca!
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6757 posts, RR: 77
Reply 18, posted (5 years 9 months 2 weeks 6 days 6 hours ago) and read 23811 times:



Quoting Abrelosojos (Reply 14):
= This is why you continue to be one of the best resources on A.Net. Thanks for providing this info!

Thanks - it's just a matter of a good database.  Wink


PH



Nothing's worse than flying the same reg twice!
User currently offlineRetroLivery From United States of America, joined Nov 2006, 205 posts, RR: 0
Reply 19, posted (5 years 8 months 3 weeks 6 days 23 hours ago) and read 22981 times:



Quoting Abrelosojos (Reply 2):
I wonder how their service on board would be if the J-cabin has a 100% loadfactor.
Would they still be able to give the same level of service?

In situations where there are only 1 or 2 people in a premium cabin on a given flight, the level of service is bound to go up- flight attendants aren't as stressed out, and their jobs have been made easier because they have only to tend to one or two people- they can be much more relaxed and focused on the needs of a few rather than many.

My mother flew MUC-IAD a year or two ago on an LH A343 and was the only passenger in First Class- she flies quite a bit for business and still raves about how fantastic that one flight was, in particular the FA's.



A3, AA, AC, AI, AK, AM, AP, AZ, B6, BA, CO, DL, EK, EY, FL, FI, FR, KL, KM, LH, MA, MH, MS, OA, OK, OS, SR, TA, TG, U2,
User currently offlineMilesDependent From Australia, joined Sep 2001, 856 posts, RR: 0
Reply 20, posted (5 years 8 months 3 weeks 6 days 11 hours ago) and read 22720 times:

You are the most dependable excellent trip report writers on Airliners.net. No doubt about it. Thanks for another great read. Would have liked to see some of your destination photos like you normally do.

User currently offlinePZ From Paraguay, joined Oct 2007, 171 posts, RR: 0
Reply 21, posted (5 years 8 months 3 weeks 6 days 9 hours ago) and read 22658 times:

Great TR! I had the chance to flight with LAN for the first time last may, roundtrip SCL-SYD-SCL, and I was impressed with their in flight service! I flight a lot in JJ and for me LA was far superior!

User currently offlinePlunaCRJ From Uruguay, joined Nov 2007, 574 posts, RR: 2
Reply 22, posted (5 years 8 months 3 weeks 6 days 4 hours ago) and read 22487 times:



Quoting PZ (Reply 21):
LAN for the first time last may, roundtrip SCL-SYD-SCL, and I was impressed with their in flight service! I flight a lot in JJ and for me LA was far superior!

In my view, LAN´s problem is the huge difference in service between long flights (as the one featured on the TR, as it was continuing to SCL) and short flights. Whilst long hauls with them, specially on the refurbished 767s, are truly amazing, short hauls aren´t anything special.

I´ve never flown JJ long haul, but I can sure tell you that in short haul JJ is far superior. You actually get a hot sandwich in one hour flights (LA will give you a cold one), and FAs give out candies prior to takeoff, which is sure a nice touch.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 23, posted (5 years 8 months 3 weeks 6 days 2 hours ago) and read 22392 times:



Quoting PlunaCRJ (Reply 22):
I´ve never flown JJ long haul, but I can sure tell you that in short haul JJ is far superior. You actually get a hot sandwich in one hour flights (LA will give you a cold one), and FAs give out candies prior to takeoff, which is sure a nice touch.

= As I have mentioned here and elsewhere, I find JJ to be much superior service-wise than LA. However, LA's J seats (these ones) are far superior to JJ.

Saludos,
A.



Live, and let live.
User currently offlineSCL767 From Chile, joined Feb 2006, 8801 posts, RR: 5
Reply 24, posted (5 years 8 months 3 weeks 4 days 16 hours ago) and read 21985 times:
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Quoting Abrelosojos (Reply 23):
As I have mentioned here and elsewhere, I find JJ to be much superior service-wise than LA. However, LA's J seats (these ones) are far superior to JJ.

Nice TR and great pictures. In terms of service, I find that it mostly depends on what F/A base works on the flight; e.g. LAN Perú S.A. crews are not as courteous as they could be in my opinion. But LAN's J seats are very comfortable, along with the Y seats as well. Also, the AVOD is one of the best in the industry.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 25, posted (5 years 8 months 3 weeks 4 days 14 hours ago) and read 21942 times:



Quoting SCL767 (Reply 24):
Nice TR and great pictures. In terms of service, I find that it mostly depends on what F/A base works on the flight; e.g. LAN Perú S.A. crews are not as courteous as they could be in my opinion. But LAN's J seats are very comfortable, along with the Y seats as well. Also, the AVOD is one of the best in the industry.

= Thanks for your comments and for the kind words. I will have to disagree though. In my experience, the service onboard LAN is not related to the national origin of the crews. In fact, some of the best LAN crews I have found has been on intra-Peru runs. Besides, overall I find JJ far superior.

In terms of hardware, there is no question that LAN is the industry leader in Latin America ... though, I would not consider its AVOD "best in the industry". Best in Latin America probably, but there are many more better AVOD programs in the entire world.

Saludos,
A.



Live, and let live.
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