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SEA-YYZ-LHR-LIN-LHR-ORD-DEN-SEA On AC/UA/AZ In C/Y  
User currently offlineJohnsonseattle From United States of America, joined Sep 2006, 8 posts, RR: 0
Posted (5 years 8 months 3 weeks 4 days 11 hours ago) and read 10485 times:

OK – time for my first trip report! (Sorry for the poor quality iPhone photos - I'm a bit shy about running around taking pictures of everything in the airport/on the plane with my regular camera)

I have always enjoyed reading the trip reports here, so I thought I might as well post a report on my flights to and from Italy this summer.

My partner and I were supposed to travel to Paris to attend a wedding in September, so we booked an award ticket to go to London (tickets to Paris were already unavailable). Our plan was to go to London a week early, visit friends, and then take the train to and from Paris for the wedding.

The wedding ended up being postponed until 2009, but we decided to keep our tickets and booked an add-on Alitalia flight to Milan to visit the Milan/Lake Como/Lake Garda region.

As the date for our departure grew closer we became a bit worried about Alitalia's financial stability. At the time it was thought that the company might be dissolved and re-grouped in the last week of August, and we didn't want our trip to be interrupted. We had already booked a car and lodging in Italy, and we didn't want to be left with no way to get from London to Milan (ticket prices had gone way up after we booked our flights). We called Alitalia and they were very friendly and reassuring, so we had a bit more confidence in our travel plans.


09/06/2008

AC Flight 0542
SEA-YYZ
Embraer 190
2,061 miles traveled
4h 32m





This was my first trip on the E-190 (and my first AC flight), and I was really looking forward to it! It seems like a small plane for such a long flight, but I find the E-jets (had flown on the E-170 before) to be one of the most comfortable smaller planes to fly in.


*inflatable pillow thing - do people use these?*

After a quiet a smooth takeoff we turned to the East. There were great views of the Cascades and Mt. Rainier but from Eastern Washington until the Great Lakes it was cloudy.

We had booked our tickets in business class, so we were in the Executive class cabin - 9 seats in a 1-2 layout. There were only two other people up front, so it felt like a private jet! The flight attendant was one of the friendliest and funniest I've ever had and the seats, food, and IFE were all fantastic. I don't think the AC E-190 has ovens onboard, as the meal options were both cold, but the food was quite good. We thoroughly enjoyed the flight and landed in Toronto on time.


My only complaint about this plane – the strange tray design.


Grilled chicken pasta salad (other option was cold roast beef with horseradish sauce/salad – sounded strange but was also very good)


AC Flight 0858
YYZ-LHR
Airbus A330-300
3,556 miles traveled
7h 15m
(scheduled departure Sept. 6, actual departure Sept. 7)

After arriving in Toronto, we took full advantage of the Maple Leaf Lounge and waited for our boarding time. Unfortunately, our flight was delayed, and our departure time creeped back from 11:10 pm to 11:30, 12:30, 1 am, 1:30 am, etc. The lounge stayed open for the delayed flight, thankfully.



There wasn't much communication about our the reason for the delay, but I was happy enjoying free beer and wasn't worried about our connection to Milan (we purposefully booked an extra-long layover since we weren't on a through ticket).


STELLA!! And a Diet Coke.

Eventually the gate agents announced that the incoming plane had experienced some severe turbulence on the flight in and the FDR data would have to be sent somewhere (CASB?) to make sure it was OK to continue with our flight. It seemed like a very odd announcement, but maybe someone here could provide an insight into what that procedure would entail?

We finally boarded and departed a bit after 2 am. I knew we would have the old Executive class interior because we were flying on the A330, but it's still better than coach on a transatlantic flight! Having said that, the interior on our plane had seen better days. After takeoff, the crew informed us that the IFE system wasn't working and handed out compensation vouchers to make up for it. I was planning on sleeping, so that didn't bother me. The man across the aisle from us was very mad, and had fairly loud conversation about the IFE situation with one of the flight attendants. The seats were comfortable enough, and we settled in for a quick dinner service and some sleep.



After our first flight, the food on the transatlantic flight was pretty disappointing. The salmon appetizer was still frozen, and the entrees were tough and dry. I've only flown in business class internationally a few times - SAS (SEA-CPH), UA (SEA-NRT), and NZ (SFO-AKL), but this was a big step down in quality. The crew was also pretty rushed and not exactly friendly, but after the delay and considering the extremely late-night departure it was not unexpected.


Ugh.


Also ugh. My partner had the other option, which was also bad (he wouldn’t let me take a picture).

I spent the flight listening to music, half-sleeping, and wishing that the plan had individual air vents!



After arriving in a London we went through the security maze to transfer to our Alitalia flight. We were relieved to have a 2 1/2-hour layover rather than our initial 6 hours! Heathrow isn't my favorite place to spend time.


AZ flight 7909
LHR-LIN
MD-80
608 miles
1hr 30m

Boarding this plan was like stepping back in time about 30 years (I imagine). The interior color scheme and the hint of coffee and cigarettes (when did Alitalia ban smoking? Late 90s?) gave it quite a bit of charm. In all, the plane seemed to be in great shape, but we did overhear a few conversations between passengers and crew about Alitalia's situation.


GREEN!

Believe it or not, this was my first MD-80 flight and my first Alitalia flight!



We had a quick, loud takeoff and shot through the clouds and into the late afternoon sun.

Service was quick but friendly - they gave out these square white sandwiches of white bread and some kind of paste. Not very good, but I did enjoy some wine and watched the scenery out the window.

Our approach into Milan was exciting. There were large thunderstorms north and west of the city, and we did some fun flying around the thunderheads over the mountains (they had already requested that electronics be turned off, so I didn’t get any pictures of the storms.





Arrival into Linate was uneventful, except for deplaning on the tarmac - I love that!


I won't post too many trip pictures, as most people are here to read about flying, but Italy (or the small part of Italy we had time to explore) was fantastic. Great food, fun people, beautiful country. We rented an apartment in a villa in San Giovanni overlooking lake Como - I would really recommend this for anyone traveling in Italy outside of the major cities. It was cheaper than a hotel, and we had a kitchen, fridge, parking, and an amazing view.


Our Fiat and patio.


View of Lake Como from the patio.


Varenna (I think)


Favorite afternoon beer spot.


San Giovanni


OK, back to the flying.


09/13/2008

AZ flight 7912
LIN-LHR
MD-80 (last minute substitution of an A321 reg. I-BIXB)
608 miles
1hr 40m

When our time in Italy was up we reluctantly drove back to Linate, turned in our rental car, and walked into some controlled chaos at the Alitalia check-in desks. That morning, Alitalia had announced that they could not guarantee that they would have the funds to operate flights after Sunday (it was Saturday afternoon).

The employees seemed resigned to the fact that they were either going to strike or shut down the airline, but were friendly and helpful.

We went to the upstairs restaurant that overlooks the runway and gate areas and had some bad food and good beer while watching lots of Alitalia planes take off.



At boarding time we were herded into the small departure area and loaded onto a large bus that took us to our plane. I was expecting another MD-80, but it was an A321 - my first time on this type, too. We were pretty sure we saw Donatella Versace and her entourage get rushed through security and out to a waiting jet, but I suppose it could have been any blonde VIP.


I love getting to see the plane up-close before flying!


View from the window.

Another picture of our aircraft from the database:

View Large View Medium
Click here for bigger photo!

Photo © Julian Whitelaw



We boarded through airstairs at the back of the plane (another first for me) and took our very beat-up seats (see pic of the "arm rest"). The flight was quick and uneventful, except for a different type of square white-bread sandwich with paste inside.


“Arm rest”


The pasty square without taste!


Overtaking what looks like an Easyjet plane.


Our plane at Heathrow.

We spent a few fun days in London visiting friends and loving the great Indian food London has to offer, and then it was time for our flights back home.


09/15/2008
United flight 0929
LHR-ORD
Boeing 767-300
3,953 miles traveled
9h 00m (according to FlightAware - we remember it at 10h 15m)


United Star Alliance livery jet next to us.

We checked in for our flight home and were interested to see if our plane would have the new United business and first class interiors. Unfortunately it didn't, but the interior was in MUCH better shape than the AC flight. I was shocked actually - I had only flown in United business class on the 777 and was expecting the old-style 767 interior to feel cramped and worn out, but it looked very new.


Bad photo.

This was an all-daylight flight, so we enjoyed the food, wine, and watched some movies. The food and service on this flight was far better than our YYZ-LHR flight. UA has their share of bad days, but our crew and flight experience was great.




Good salad course and salmon side dish.


Doesn’t look impressive, but was much better than the similar meal on our AC flight.


Dessesrt cart service was a nice touch.




Aluminum foil ramekin?


Delicious breakfast/brunch service.

We did run into some strong winds on the way to Chicago and were going to be arriving late. We were worried that we wouldn't make it through customs in time to make our connecting flight, but when we were taxiing I received a voicemail from United customer service saying they had booked stanby first-class seats on an ORD-SEA flight in case we missed our ORD-DEN-SEA flight - a very nice touch!

We ended up making it to our connecting flight, which was on time and had a very funny and friendly flight crew. After some bad experiences flying United last year I was wondering if it was worth it to continue to fly them, but the flight attendants and other UA staff we met during our travels were fantastic and reminded me that UA has great potential in it's employees.


United Flight 0945
ORD-DEN
Boeing 757-200 (my favorite)
888 miles traveled
2h 32m

We did check out the Red Carpet Club in DEN, because we had always wondered what was "upstairs" in the B Concourse (we fly through DEN on UA 10-15 times per year). It was nice and roomy - not as cool as the AC Maple Leaf Lounge, but it did have a good view.



By this point we were pretty tired, but we enjoyed our last flight.

United Flight 0591
DEN-SEA
Boeing 757-200
1,024 miles traveled
2hr 47m




My last airline meal for a while.


Overall impressions:

I would give Air Canada a big thumbs-up for the domestic Executive class flight – truly one of the most enjoyable flights I’ve ever been on. The transatlantic flight was a disappointment, but considering the delay, late hour of departure, etc., it was OK.

All of the United flight segments were smooth, clean, and relaxing. I was pleasantly surprised (and as a frequent United flyer, relieved).

Alitalia was a fun experience – a unique airline with lots of character. I hope to get the chance to fly them again soon.

Italy itself was fantastic!


Thanks for reading.

13 replies: All unread, jump to last
 
User currently offlineWAC From United States of America, joined Nov 2008, 275 posts, RR: 0
Reply 1, posted (5 years 8 months 3 weeks 4 days 9 hours ago) and read 10314 times:

The reason why my i miss my home region every heart beat when am out of Northern Italy...
Big version: Width: 500 Height: 375 File size: 137kb
Big version: Width: 500 Height: 281 File size: 61kb


[Edited 2008-12-06 01:47:41]

User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8529 posts, RR: 54
Reply 2, posted (5 years 8 months 3 weeks 4 days ago) and read 9668 times:
Support Airliners.net - become a First Class Member!

Nice report and pictures, really enjoyed, thanks.

Quoting Johnsonseattle (Thread starter):
My only complaint about this plane – the strange tray design.

- Interesting, not seen one with angles like this before.

Looks like the E190 flight and service was pretty decent, quite a contrast to the intl flight, meals look pretty poor, I know it was a late & delayed flight but the quality should still be there.

Quoting Johnsonseattle (Thread starter):
Believe it or not, this was my first MD-80 flight

- Get out of here! - Where have you been living?

Quoting Johnsonseattle (Thread starter):
“Arm rest

- That's just really poor, I've seen some tatty planes but this takes the medal.

UA's intl J service looked pretty good, I'm actually impressed by them.

Many Thanks

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineBakersdozen From Canada, joined Nov 2006, 336 posts, RR: 0
Reply 3, posted (5 years 8 months 3 weeks 3 days 23 hours ago) and read 9580 times:

Thanks for the report. Italy looks really beautiful, what's one of those apartments go for in "rent" for a week or so, would love to do something like that.

I love flying on the E175/190s with AC. I find AC beats anybody within North America (especially with all the new interiors), although that's another story flying international.


User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 4, posted (5 years 8 months 3 weeks 3 days 23 hours ago) and read 9576 times:

Great TR....hope you post more!

Dave



Can I have a mojito on this flight?
User currently offlineJohnsonseattle From United States of America, joined Sep 2006, 8 posts, RR: 0
Reply 5, posted (5 years 8 months 3 weeks 3 days 22 hours ago) and read 9397 times:



Quoting BA319-131 (Reply 2):
- Get out of here! - Where have you been living?

Midwest and West coast of the US. For some reason I've just never been on an itinerary that involved an MD-80 flight - most of my domestic flying (about 30k miles/year, so not a huge number of flights) is on UA and I've managed to avoid the MD-80 when flying airlines that have it in their fleet. It was a fun to have a change from the usual 737/757/A320 routine!

Quoting Bakersdozen (Reply 3):
what's one of those apartments go for in "rent" for a week or so, would love to do something like that.

The place we rented was about $985 US for a week, but included all taxes and fees. Given the exchange rate at the time (and the view), it was not a bad deal.

Thanks for the feedback!


User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 6, posted (5 years 8 months 3 weeks 3 days 20 hours ago) and read 9260 times:

That was a great TR, and the pictures looked great too.


God bless through Jesus, Jeff
User currently offlineB747forever From Sweden, joined May 2007, 17064 posts, RR: 10
Reply 7, posted (5 years 8 months 3 weeks 3 days 17 hours ago) and read 9056 times:

Nice TR.

Your pics are actually quite good.

4.5 hours in a E190 is quite a lot of time. But seems you had a good flight on that sector. The trans Atlantic flight seems less good.

The arm rest on your AZ flight to LHR is really poor. They should fix that.

Seems you had a good experience with UA, which I am happy for. You hear a lot of bad about UA now days.


Thank you for sharing

B747forever.



Work Hard, Fly Right
User currently offlineStarAlliance38 From United States of America, joined Jan 2008, 1445 posts, RR: 3
Reply 8, posted (5 years 8 months 3 weeks 3 days 16 hours ago) and read 8973 times:

Great TR! Loved reading it!

Quoting Johnsonseattle (Thread starter):
Boeing 757-200 (my favorite)

Ugh. I can't stand another 757 pencil flight.



Roar, lion, roar
User currently offlineLongHauler From Canada, joined Mar 2004, 4929 posts, RR: 43
Reply 9, posted (5 years 8 months 3 weeks 3 days 14 hours ago) and read 8829 times:

I had to check my log book, but it was interesting to see that I was the Captain on your SEA-YYZ flight!

The E190 is a very competitive aircraft for AC, as in Economy, it is among the largest Y class seats and leg room in the fleet. While YYZ-SEA-YYZ is presently the longest flight the aircraft does for us, it is no where near the maximum capability of the aircraft.

You are right, AC's E175/190s do not have ovens, which make for some creative catering in J class, (and for crew meals)! Generally, I prefer them to hot meals, as they are usually healthier.

I agree with your assessment of the Executive First meal you showed on your trans-atlantic sector. That does not appear to normal Executive First catering. While this is just a guess, I am thinking that with the long delay, the cabin crew requested fresh catering for the flight, and CARA was left scrambling. Not an excuse, just an explanation.

With regard to the maintenance delay, is sounds like the inbound aircraft encountered turbulence to a degree that maintenance became involved. Without getting too technical, after some inspections on the airframe, if maintenance still has suspicions, they go further. They take the FDR data and send it to Airbus, who then assesses it. (CASB no longer exists.) Sometimes this takes several hours to get an evaluation. Airbus, must have cleared the aircraft, and away you went ... with what looks like domestic catering!  Smile



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineUAL757 From United States of America, joined Sep 2006, 806 posts, RR: 4
Reply 10, posted (5 years 8 months 3 weeks 3 days 14 hours ago) and read 8795 times:

Great TR, and I'm really impressed by UA, and did you get any food on your ORD-DEN?

Quoting StarAlliance38 (Reply 8):
Ugh. I can't stand another 757 pencil flight.

PSH, he (OP) loves them, I love them. 2 vs 1  Wink


User currently offlineHowSwedeitis From Sweden, joined Jul 2007, 586 posts, RR: 0
Reply 11, posted (5 years 8 months 3 weeks 3 days 12 hours ago) and read 8742 times:
Support Airliners.net - become a First Class Member!



Quoting Johnsonseattle (Thread starter):
The wedding ended up being postponed until 2009

Uff. That sounds like whole other bag of drama...

Fantastic trip report, and like the others said, most of the photos are quite good. Glad you had a good time.

-HSII



Heja Sverige!!
User currently offlineJohnsonseattle From United States of America, joined Sep 2006, 8 posts, RR: 0
Reply 12, posted (5 years 8 months 3 weeks 3 days 9 hours ago) and read 8676 times:



Quoting LongHauler (Reply 9):
I had to check my log book, but it was interesting to see that I was the Captain on your SEA-YYZ flight!

That is amazing. Retroactive thanks for such a great flight! Do you do the YYZ-SEA-YYZ trip frequently?

Quoting LongHauler (Reply 9):
The E190 is a very competitive aircraft for AC, as in Economy, it is among the largest Y class seats and leg room in the fleet. While YYZ-SEA-YYZ is presently the longest flight the aircraft does for us, it is no where near the maximum capability of the aircraft.

Frankly, I think the E-jets are a very comfortable alternative to most of the "classic" jets flying around North America, and I look forward to seeing more of them in the future. I wish UA would consider them as a replacement to the outgoing 733/735 fleet.

Quoting LongHauler (Reply 9):
delay, is sounds like the inbound aircraft encountered turbulence to a degree that maintenance became involved. Without getting too technical, after some inspections on the airframe, if maintenance still has suspicions, they go further. They take the FDR data and send it to Airbus, who then assesses it. (CASB no longer exists.) Sometimes this takes several hours to get an evaluation. Airbus, must have cleared the aircraft, and away you went ... with what looks like domestic catering! Smile

That sounds about right, considering the sequence of events. Better safe than sorry!

Quoting UAL757 (Reply 10):
did you get any food on your ORD-DEN?

I got hassled by customs for quite a while and we barely made it to our flight, so I'm not completely clear on the details. I do remember that we sat behind the same couple we were behind on the LHR-ORD segment, along with their very young baby who didn't cry the entire time from LHR-DEN! I think the food on that flight was a "snack" similar to the DEN-SEA flight (hot sandwich or cold salad).


Quoting UAL757 (Reply 10):
PSH, he (OP) loves them, I love them. 2 vs 1 Wink

Yes, if your username wasn't already taken it would be my 1st choice! I don't know what it is about the 757, but I just love that plane.

Quoting HowSwedeitis (Reply 11):
Uff. That sounds like whole other bag of drama...

No "real" drama, thankfully - just another excuse for a European vacation. Incidentally, our last European vacation involved herring and midsummer in Kivik with my Swedish "family"


User currently offlineJohnsonseattle From United States of America, joined Sep 2006, 8 posts, RR: 0
Reply 13, posted (5 years 8 months 3 weeks 3 days 9 hours ago) and read 8657 times:



Quoting WAC (Reply 1):
The reason why my i miss my home region every heart beat when am out of Northern Italy...

WAC, I can't see your images in my browser. Is that a problem on my end?


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