DFW13L From , joined Dec 1969, posts, RR: Posted (7 years 1 month 2 weeks 16 hours ago) and read 8437 times:
Here's my stab at a trip report for the new IND terminal. I nearly didn't write this because I'm not really satisfied with the photos, but I'll post it anyway. I wish I had more indoor pics. Oh well I have what I have! I was more interested in checking it all out than I was in taking pictures (sorry for being selfish!).
My trip to IND wasn't actually planned. I was originally going to Ireland for the weekend, because I was in ORD for work, and we were supposed to be done at about 3:00pm on Friday. I figured, since I was in ORD, I might as well take advantage of one of the cool airilnes that fly out of ORD. I had been wanting to visit a town in Ireland where a branch of my family comes from, so I thought I would catch EI. Well I didn't possess the luck of the Irish, because my meeting ran a couple hours late and I was at Terminal 3 at 5:30 and the EI flight was at 6:30 (over at T5). If I had been really motivated I could have caught my own airline's flight to DUB at 7:20pm, but I was worn out from work and decided to overnight at the ORD Hilton...get some rest and relaxation, and then go visit a friend in IND the next day.
I wanted to fly in the early afternoon, as that was best for my friend picking me up and I didn't really want to get up early. I checked AA and American Eagle and the flights were rather sparse (Saturday schedule) and very full. I checked flyZED and saw that UA seemed to be pretty open on a mainline flight at 1:00pm. I called them, and their India call center said it was booked half full. The time was great, so I went with UA. So, on Friday night I went down from the Hilton to the AA counter and purchased a ZED pass on UA.
The next day, I watched all the ORD traffic from my 10th floor room at the Hilton, and eventually made my way downstairs toward the terminal. Travelling on a ZED pass, it's a paper ticket, so that's complicated for checking in. I went to the UA check-in and asked an agent where to go. He pointed out my line, which was huge and had one person working it. The people being served were complicated and I was after about 25 people.
This wore on my patience, so I called the AA nonrev flight listing line, listed for a random flight to AUS or DFW (forgot which) and checked in, cleared security, cancelled that listing, and made it to the UA customer service center in concourse C. Nobody was in line there and the agent helped me right away, saying it was booked 60 of 120, so there should be no problem, even though she wasn't allowed to allocate me a seat just yet.
After my normal wandering around the behemoth that is ORD, I made my way to the gate, which I remember used to serve Privatair's A319 to DUS. It was parked next to a UA 747 that was going to NRT, and there were lots of old people showing up asking about Lufthansa. The agent told all of them to wait an hour or two and LH staff will show up to talk to them.
United has standby information displayed on the monitors including how many seats are left, so that was reassuring. I was number 6 and there were 60 seats, so I wasn't worried.
One thing that might be confusing for United's customers is the amount of codeshare flight numbers on a flight. My flight was UA 500 ORD-IND
It was also:
And with all those codeshares they still couldn't fill it up better than half! But that was good for me because they cleared me on my own row in Economy Plus on my A319 to IND. Seat 9F.
Seat 9F Econ
Booked 50% full
The view from my window.
One of the unique things about flying United is the opportunity to listen to Channel 9. Before we pushed out, I asked a flight attendant as he was walking by if we will be able to listen to Channel 9. His words were, "The captain has informed me that we will not have Channel 9 available on this flight."
I was so mad. One of the very few times I fly United and this is the third flight in a row where I didn't get it. I really do think I'm done with United. Every time I nonrev, I don't get Channel 9, but the 8 flights I have purchased on United, I got Channel 9. Wonder if that has something to do with it!
Here's my first view of the terminal as we taxied in. Normally from this point there would be a 15-minute taxi remaining. It's nice to have a terminal placed where it needs to go. The architecture looks open and modern.
And so we parked.
Here's the inside with a nifty AirTran model
A shame I didn't take pictures of the moving sidewalks or the shops. Sorry for that. Maybe next time.
Here's a pic looking toward the FedEx ramp, so you can get your bearings.
Here's my airplane. In the ugly grey. N827UA.
I'll let you decide why I took this picture. I'll get back to it a bit later.
Here's THE international arrival gate.
And there's the DC9 parked at it. This is over on the Northwest side of the airport. Northwest controls probably about half of the gates at IND. Also, the restaurants and shops on the NW side seemed to be a bit better, though the airport is not lacking in anything! There's no WorldClub, which was rumored here.
Here's sort of a NWA lineup. There was a CRJ going to SAT that was oversold and they were soliciting volunteers. I was surprised that flight was so full.
Here is a smallish inside shot. I shrank it down because it was so blurry. Sorry for that!
Another shot of the impressive waiting area at IND. There are shops, a viewing area, lots of open space.
Here's the AA ticket counter. It reminds me of a cross between the new one at JFK and Air Canada at YYZ.
Showing the vertical range of the building.
So then we got in the car and I had my friend drive me by the FedEx area on our way out of the airport.
Look what I got to see for the first time!
A FedEx 757!
The next day I flew back to DFW. I could have gone nonstop, but I decided to fly Trans States before they are out of the American Connection business in STL. They are giving back 2 jets a month to American Eagle starting in January.
UAXDXer From United States of America, joined Jul 2004, 765 posts, RR: 3
Reply 3, posted (7 years 1 month 2 weeks 12 hours ago) and read 8241 times:
Quoting DFW13L (Thread starter): This wore on my patience, so I called the AA nonrev flight listing line, listed for a random flight to AUS or DFW (forgot which) and checked in, cleared security, cancelled that listing, and made it to the UA customer service center in concourse C.
Good trip report & pics of the new IND terminal. However, not quite sure why the need to list for a fake flight just to clear security? As an Airline Employee all you need is your company ID to clear security.
It takes a bug to hit a windsheild but it takes guts to stick
Atrude777 From United States of America, joined Aug 2003, 5717 posts, RR: 51
Reply 4, posted (7 years 1 month 2 weeks 3 hours ago) and read 7818 times:
Quoting UAXDXer (Reply 3): Good trip report & pics of the new IND terminal. However, not quite sure why the need to list for a fake flight just to clear security? As an Airline Employee all you need is your company ID to clear security.
When I worked as CSA for WN, we were required to have a boarding pass or cleared security pass if we were traveling on space available. It was a TSA issued thing at the time.
Great Report Matt! Loved the STL landing video of course and the take off!
Good things come to those who wait, better things come to those who go AFTER it!
DFW13L From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 1 month 1 week 5 days 16 hours ago) and read 6998 times:
Thanks for all the compliments.
Quoting UAXDXer (Reply 3): However, not quite sure why the need to list for a fake flight just to clear security? As an Airline Employee all you need is your company ID to clear security.
That's true but only half of TSA actually lets me through. I'm not AOA or SIDA carded, so they don't like my corporate headquarters ID. It's much less hassle to list for a fake flight and then go through.
Thanks for the compliment. I wasn't too happy with the pictures actually, but I did "enhance" them with photoshop a little bit. That's a Sony DSC-T1. It's small, and does the still and the video for me. I hardly ever carry my good camera (Nikon D70) with me on trips anymore. But the Sony DSC-T1 is probably severely outdated now. My brother has a Sony DSC-T9 I think!
Quoting Atlanta (Reply 7): I think I ought to try out the new IND terminal my self, it looks really nice!
Does DL fly out of that terminal?
Yes. All airlines are in the new terminal. The old terminal is now vacant and needs to be crushed!
EmiratesA380 From United Arab Emirates, joined Apr 2009, 0 posts, RR: 0
Reply 9, posted (7 years 1 month 1 week 5 days 16 hours ago) and read 6993 times:
Quoting DFW13L (Reply 8): The old terminal is now vacant and needs to be crushed!
I think the old terminal is being converted to a cargo center, iirc. That may be incorrect. I find that old terminal was nice, but just a little outdated. I find the new terminal small, but that may be because I've never been behind security. By the looks of the terminal map I have on my wall above my head, the two concourses are the majority of the building. Nevertheless, It's a nice new terminal, and hopefully attracts more passengers to at least connect through IND now. Very nice trip report Matt! Very needed.