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AMS-NRT // JAL JL412 // 28NOV08 // J-Class  
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Posted (5 years 3 months 4 days 10 hours ago) and read 12877 times:

Hi guys,

I had to bring another visit to my headoffice for some business, therefore another trip to the land of the rising sun was on my programm. As always, I had to fly on JAL outbound, at least to perform a cockpit observation during takeoff and approach/landing. This is part of my job, and there is no need to explain much more about it.

This was my first flight during the 2008-2009 winter schedule on JAL, with a revised (earlier) departure time out of Amsterdam. Departure was set 75 minutes forward during this winter, meaning departure at 19.00 hours at night.
Checkin was done in a breeze. Friendly staff took my 16kgs heavy suitcase for loading in the lower holds. My pre-requested seat (aisle, 10D) was not possible anymore due to some upgraded passenger. I had to take a windowseat somewhere, so I opted for 02A in the forward cabin.

The assigned gate was, as usual, E08. On my way there, I spend my last Euro’s and got my hands on a Dutch weekly magazine. I always have to bring my own language down to Japan, since I still can’t understand the Japanese language, and English is not widely spread accross this country.

At the gate I had some final talking with one of my best collegues. She went to Moscow lately and had thousands of stories about it. Although time was short, she was able to tell me that Moscow is a very nice city to visit.


My ride for this night: JA707J parked at gate E08


AMS-NRT
Flight No.: JL412 Date: 28NOV08
STD: 19.00 ATD: 18.54
STA: 14.30 ATA: 13.48
A/C: Boeing 777-246(ER) Reg No.: JA707J
Seat: 03H – Business/Executive Class


View Large View Medium
Click here for bigger photo!

Photo © Wongwei



My first ride on this particular aircraft.

Boarding was starting from 18.30 hours. Business Class passengers were first, but the total amount of passengers was very light on todays flight, so it went all together and very smoothly. I was boarding almost at last, stored my bagpack in the overhead locker at row 2, and went to the front office. I met the crew already in advance, and I attended their briefing as well, so it was quickly done. Pre takeoff checklists were done, enroute clearance was requested. ATC gave us a runway 24 – ANDIK1S – departure today. This means a left turn after takeoff.
Doors were closed early enough to enable a early pushback. Pushback was abeam gate D47. We taxied out using taxiway A12 onto Alpha, entering runway 24 at Sierra 7, the beginning of the runway. Traffic was very low and we got an immediate clearance for takeoff. We rotated at a speed of 160 knots. ‘Schiphol Departure’ cleared us further to 14,000 feet, direct ANDIK.
Meanwhile we switched to ‘Amsterdam Radar’, who cleared us further to 25,000 feet height. An Acars message warned us for some moderate turbulence over Denmark at FL350. Therefore the captain decided to request FL330 only when we were transferred to Eurocontrol. From this moment the cruise started. I went back to my seat at this time,

Back in the cabin, the cabin supervisor asked if I was able to change seat to 03K, sitting next to a deadheading crewmember. I couldn’t complain, so I grabbed my luggage and went to the righthand side. Although, this crew was already on 03K, so I found myself too lucky to take 03H, the aisle seat I wanted in the first plance  Wink

The seat was the Shell Flat type, made of grey/black fabric material. The IFE system was the newer Magic-III system, offering lots more movies and audio then the older systems (e.g. B744 uses Magic-II).
Business Class was nearly full (total 56 seats offered), Economy was at an all time low. This route also takes the other side of the worldwide economic condition. The general public refrains from travelling abroad.

Once I was seated, the crew started delivering appetizers, prior to the dinner service. It was a nice cup of sweet and sour pickles. I got a glass of champagne (Piper Heidsieck) with it. The champagne was tasting very well. As said by JAL: “Piper Heidsieck is fruity champagne which offers light and yet gorgeous atmosphere suitable for aperitif. It will lead you to the entertainment over the table in the air!”
And they were right. This champagne was a good start! Together with the pickles, also some soy beans and Japanese crisps were served.


Appetizer


The appetizer tasted very well. When I finished, the table was cleaned immediately again. Another crewmember came and asked about the meal choice. As promised in my previous report on this route, I took the Japanese dinner. It was still available, so I was lucky, as well are you..., since I’m able to share this meal with you.


Japanese Dinner

Zensai
Assorted Sushi (Salmon / Sea-bass / Shrimp)
Steamed mashed potato & Yam with crabmeat
Mini Skewered Ox-tongue & Pepper
Egg Cake

Makouzuke
Roasted Duck with Black Vinegar Sauce

Kobachi
Cold Egg Custard

Dainomono
Poached Sea-bass & Scallop Roll with Yam Paste Sauce
Steamed Koshihikari Rice, Japanese Pickles & Miso Soup

Dessert
Cheese & Fresh Fruits
Apple Pie
Mocha Mousse
Green Tea
Chocolate


Menu ‘Western’



Menu ‘Japanese’


The meal was delivered about 10 minutes later. It came on a black coloured tray. The dish itself was presented very well. Although also here again, the main course faced some difficulties for the crew. They forgot so serve me the miso soup and the rice! They also forgot my neighbour. He complained about it, and the crew came immediately with these items. They apologized sincerely for it. Although, this is a terrible mistake, since people expect something and don’t get it at once. These items just can’t be forgotten in the business class cabin...


Entree



Maindish



At this moment, I got the steamed rice and miso soup



Dessert


After dinner, I got my usual Baileys, and a Belgium chocolate. The crew also came around with taxfree goods. And I had to purchase something, kindly requested by one of my collegues. JAL had a new necklase on sale, and he requested it as a present for his girlfriend for December. It was still on stock, so I had to get the creditcard and I had to spend about 150 Euro’s for it  Wink The crew was very nice, and I told them the story. Since it was a present, they wrapped it very nicely. For sure that he will impress on his girlfriend!


My usual drink …



Cabin view (sorry for the quality)



Icecream, always welcome at night!


I also had to fill out the neccesary documents for entry to Japan, as the immigration form as well the customs declaration form. It always takes some time to answer these questions correctly. After all of this finished, I ordered a Japanese beer, and took the laptop to start writing this tripreport. At the moment I wrote this, we flew above mid Russia at FL330, 3534 miles from our destination and I was the only person still awake in the forward cabin section. But it was time for some sleep for me as well, therefore, from now, the remaining of this report is written at home.

After about 2 hours, I woke up again. I started to listen to some music on the JEN – JAL Entertainment Network audio channels. But it was a bit boring in the dark cabin, so I decided to take a look on the midnight snack menu for some more food.
Several options are available for the hungry ones, e.g. curry, noodles, rice balls, fish cake, Spaghetti Carbonara, Sandwiches etc. Since I knew that the sandwich is not good, I decided to try a ‘Vegetable Curry Japanese style’. A crewmember kindly took my order and she returned about 10 minutes later with a tray, including a coke.


Midnight Curry


After I finished the meal, I decided to stretch my legs and walked towards the galley. I returned my own tray. This was my own decision to do so, and once in the galley, the crewmember kindly took it from me. We started a quick chat and looked outside the window onto the icy Siberian landscape below us. Such a facinating sight that was! Here are some pictures of Russia, which became visible in the new daylight.


Selfservice Galley. Di I miss some bottles ??



The crew made efforts to present it nicely …



The huge wing



Winter landscape of Siberia below!


Siberia Landscape



The huge GE94 engine still going on !



Inflight Map



Not much later, other passengers also woke up, one by one, and started ordering food or went to the lavatory. NHK news channel came on the main screens in the cabin and lights were put on a bit. This usually means that we were coming closer to the area around Khabarovsk in the Far East of Siberia. So I checked the map, and it was indeed the case. We already passed over this last large city in Russia, and were heading towards the Sea of Japan. I decided to check out some more music channels on the IFE system and relaxed a bit.

A while after, I noticed the first breakfasts got distributed on demand of some passengers. I also wanted mine now, because not much time was left for me. I ordered the Western breakfast tray, which was presented a few minutes later. The looks and taste of this dish is always a pleasure. But, I was so irritated by the fact that they just forgot to serve bread with it!! What to do with my butter and jam now?? Come on JAL, how can you ever become the ‘best airline in the world’?! I wasn’t that hungry and didn’t ask for the bread, but hey; this is a real bad thing.


Western Breakfast (no bread…)


I finished the meal quickly and packed my stuff in my handluggage. Took my laptop and camera with me and requested entrance to the flightdeck to enjoy the approach and landing at NRT. Once I came in, we still flew at 37,000 ft but soon started descend. Some towering clouds around, but generally nice weather. Interesting to see a lot of traffic crossing from South to North and visaversa in Japan at several flightlevels around us. The TCAS monitor shows it all, but still sometimes hard to find the actual aircraft in the air. Waypoint MILKY was flown over at FL150 followed by some direct headings towards the airport. An ANA B767-300 was on simultaneous approach for runway 16L, the crew had to confirm ‘insight’ to ATC. We were no 1 on final for 16R and followed a company B744. We heard on the frequency that a Fedex MD11F had to hold short and we got landing clearance. A smooth landing was performed soon after at sunny Narita. Yokoso! Japan.


OK, this one is a gift. One picture from the frontoffice. On final RW16R.


Some alternative taxiway instructions were given due to some work in progress on several taxiways at the airport, but just a few minutes after landing, we reached the most perfect parkinggate, gate 61. This gate offers the shortest walk towards immigration and the exit!

All passengers left, crew finished their duties and logbook. I said goodbye and left the flightdeck. A friendly stewardess already prepared my bag and jacket, while she was waiting for me. She also gave me an extra new pair own slippers from Business Class, to use on my hotel room. I thanked her and left.

Immigration was a breeze again. We arrived early and were ahead of some other European arrivals. Passport was stamped, VISA permitted, picture and fingerprints taken and there I was again. Another week in Japan…

So, that brings this report to an end. What can I say. JAL is basically a good company. You can rely on them. Operation is mostly on a punctual schedule. The aircraft cabins are very well maintained, offer good space in Business Class. IFE system on the B777-200ER/300ER fleet is nice but still, I miss some more modern music and items for the Western traveller. Catering was basically good, but the crew forgot some very important items. This is a major leak in their service on this flight. Also my previous flight report here, lacked on the catering service.
Travelling on the B777 is still a good experience and especially in the forward section of Business Class. Crew is helping wherever they can, although they miss some personality. They do their best to be friendly but having a talk with them remains difficult due to the language barrier.
I hope this airline will change some items when it comes to the service level. Some catering items are not of good quality (they need another type of orange juice, and they need to present the meals correclty). On the other hand, I really like the option to take a midnight snack in between the both meals for the hungry ones among us.

Thanks for reading. When time permits, I hope to post the return flight soon as well  Wink

Cheers,
Eric  wave 


"The whole world steps aside for the man who knows where he is going"
22 replies: All unread, jump to last
 
User currently offlineAkhmad From Netherlands, joined Sep 2005, 2430 posts, RR: 53
Reply 1, posted (5 years 3 months 4 days 10 hours ago) and read 12836 times:

Hoi,

Nice report, Eric! I wish I could fly with JL sometime!

Suryo



Friends forever
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 2, posted (5 years 3 months 4 days 9 hours ago) and read 12803 times:

Hoi Suryo,
Thanks for reading. Why not taking JAL someday? They currently offer attractive fares to Japan (incl. domestic destinations KIX, NGO, FUK, OKA, SPK) for EUR 749,- incl. taxes.
This is basically a real bargain for 2 x 11 hours flight + 2 domestic sectors.

Bye,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 3, posted (5 years 3 months 4 days 6 hours ago) and read 12381 times:

Thanks for the report. Interesting, on quite a few levels.

User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 4, posted (5 years 3 months 4 days ago) and read 11915 times:

Hi again,

I decided to change the last picture in the report. Now showing you Mt.Fuji and JAL seen from HND. Sorry for that ....

Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineAkhmad From Netherlands, joined Sep 2005, 2430 posts, RR: 53
Reply 5, posted (5 years 3 months 4 days ago) and read 11888 times:



Quoting Airbuseric (Reply 2):
Why not taking JAL someday? They currently offer attractive fares to Japan (incl. domestic destinations KIX, NGO, FUK, OKA, SPK) for EUR 749,- incl. taxes.
This is basically a real bargain for 2 x 11 hours flight + 2 domestic sectors.

It looks indeed very attractive. Their Premium Economy seems a nice product as well. I will be considering it. In the meantime, I can learn a little bit Japanese. Big grin

Suryo



Friends forever
User currently offlineOA260 From Ireland, joined Nov 2006, 26503 posts, RR: 58
Reply 6, posted (5 years 3 months 3 days 23 hours ago) and read 11778 times:

Hey Eric ,
Another fantastic report. The service looks great , well presented and certainly I would love to fly them. I know they missed some things and its strange because I have always thought that JAL were very particular in their way of doing things. Still I was very impressed.

Nice to have Baileys with the Choc!!

Looking forward to the next one .


Philip



AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineLH4116 From Sweden, joined Aug 2007, 1709 posts, RR: 14
Reply 7, posted (5 years 3 months 3 days 19 hours ago) and read 11374 times:

Great report Eric!

Wow, you seem to have a nice job, being allowed in the cockpit for observations, and it seems like it's pretty difficult now for people to access the flight deck after 9/11.

The seats on JAL looked good, though they seem pretty average and the bad thing about them is that they are found on many other airlines, so their product isn't exactly unique. When are they planning on introducing the new F, J and Y products in the fleet?

The food looked nice this time. Though to me it looked like the quantity of food in the Japanese menu was a bit low. The quality and presentation of the meal looked great, IMO. The pic of the pre meal nibbles looked very F Class'ish.

The selection of mid flight snacks looked very generous, in fact it looked like they offer a bigger selection than most other airlines. The curry you had probably looked like the biggest mid flight snack I've ever seen, it could might aswell just have been a main course Big grin

In this report the breakfast looked a bit different. First of all it was served on a proper tray, instead of that cheap looking plastic tray you got on your previous JAL report.
The lack of bread was of course a big minus, do they even have bread plates on the breakfast tray?

I really enjoyed reading the report, thanks for posting.

Regards
Jonas



SAS Plus is Business Class made faux!
User currently offlineFLIEGER67 From Germany, joined Sep 2003, 5012 posts, RR: 55
Reply 8, posted (5 years 3 months 3 days 14 hours ago) and read 10900 times:

Hey, Eric,

another well written part of your latest Japan travels.

Maybe I will find the time to visit Japan also anytime.

Like your Russia landscape pix.

Best regards,
Markus (FLIEGER67)



Next: Is there something new for the new countries?.
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 9, posted (5 years 3 months 3 days 12 hours ago) and read 10789 times:

Hi guys, thanks for your replies;

@ Jonas:

Quoting LH4116 (Reply 7):
The seats on JAL looked good, though they seem pretty average and the bad thing about them is that they are found on many other airlines, so their product isn't exactly unique. When are they planning on introducing the new F, J and Y products in the fleet?

Actually a new F/C/YP and Y are already introduced, and are now in service on 3 aircraft: JA738J, JA739J and JA740J, all B777-300ER's. They operate solely to JFK and SFO at this time. Once more aircraft are reconfigured, additional routes will follow. Usually next will be LHR and CDG.

e.g. the new Business Class: http://www.jal.co.jp/en/inflight/inter/executive/c_seat/

Quoting LH4116 (Reply 7):
it seems like it's pretty difficult now for people to access the flight deck after 9/11.

Even difficult for me, but on these trips still possible. But I have to make the neccesary pre-arrangements for this.

Quoting LH4116 (Reply 7):
Though to me it looked like the quantity of food in the Japanese menu was a bit low.

Yes, it's not too much, therefore I'm happy with that midnight offer.

Quoting LH4116 (Reply 7):
The pic of the pre meal nibbles looked very F Class'ish.

Actually the best of the whole mealservice  Wink

Quoting LH4116 (Reply 7):
The lack of bread was of course a big minus, do they even have bread plates on the breakfast tray?

JL usually offers bread from a basket at your seat.

@ Philip;

Quoting OA260 (Reply 6):
I know they missed some things and its strange because I have always thought that JAL were very particular in their way of doing things. Still I was very impressed.

You should try them someday out of LHR when the new F and J is introduced on European routes. Of course JL is good, but the missings during mealservice is 'not so JAL' actually. I was really disappointed to see this happening  Sad

Quoting OA260 (Reply 6):
Nice to have Baileys with the Choc!!

The all time favourite  Smile

@ Markus;

Quoting FLIEGER67 (Reply 8):
Maybe I will find the time to visit Japan also anytime.

This is a fantastic country for you to see some cities and culture, as well to catch up some interesting aircrafts.

Quoting FLIEGER67 (Reply 8):
Like your Russia landscape pix.

You know, to see this you should stay awake during the flight. Just a few hours after takeoff it gets already into new daylight, and you should hope for clear weather above Russia. As all the window blinds are closed throughout the flight, you need to go to a galley and use the window in the door to make the pictures.

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 10, posted (5 years 3 months 3 days 12 hours ago) and read 10722 times:

I flew JAL First in 1978 from Tokyo to Los Angeles and the food was not very good. The bread and croissants were basically stale. It looks better in your pictures.

User currently offlineKappel From Suriname, joined Jul 2005, 3533 posts, RR: 17
Reply 11, posted (5 years 3 months 3 days 11 hours ago) and read 10690 times:

Another great Japan report!

Quoting Airbuseric (Thread starter):
The crew made efforts to present it nicely …

I love how they made a tiny chair from the bottle cap!!  Smile

Quoting Airbuseric (Reply 9):
You know, to see this you should stay awake during the flight. Just a few hours after takeoff it gets already into new daylight, and you should hope for clear weather above Russia.

Totally agreed, on all flights to Asia. I flew AMS-HKG-AMS last year and the views above China and Russia (especially Siberia) are just breathtaking!

Quoting Airbuseric (Thread starter):
The huge GE94 engine still going on !

I'm nitpicking a bit, but I believe JAL's 772's are powered by PW engines.



L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 12, posted (5 years 3 months 3 days 11 hours ago) and read 10674 times:

Hi, thank for reading.

Quoting Kappel (Reply 11):
I'm nitpicking a bit, but I believe JAL's 772's are powered by PW engines.

Actually, yes and no. JL's domestic ones are mostly PW powered. All B772/B77W 'ER' types are GE powered, I can guarantee you  Wink As well domestic ones JA771J/772J and 773J.

Quoting Semsem (Reply 10):
The bread and croissants were basically stale. It looks better in your pictures.

Hehe, at least you got some bread. But yes, nowadays the bread seems to be of better quality.

Bye,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 13, posted (5 years 3 months 3 days 10 hours ago) and read 10582 times:
Support Airliners.net - become a First Class Member!

Hi Eric,

Nice report, been waiting for this  Smile

JAL do seem to offer a nice J product but given how precise/correct the Japanese are, it's odd to find they miss service items.

I finally managed to book my JL domestic flights for Feb - via Opodo, they were more than double the NH flights I booked via the NH website. Do you know why JL don't allow you to book dometic flights on their web site?

Looking forward to the KL return flight.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 14, posted (5 years 3 months 2 days 23 hours ago) and read 10303 times:

Hi, Mark

Quoting BA319-131 (Reply 13):
JAL do seem to offer a nice J product but given how precise/correct the Japanese are, it's odd to find they miss service items.

Since C class was quite full, they maybe were in too much hurry to do their jobs?! I don't know, it's a shame to see it happen.

Quoting BA319-131 (Reply 13):
Do you know why JL don't allow you to book dometic flights on their web site?

Because it's a very conservative airline.  headache  They are walking behind the fact at many times. One is the lack of possibility for us - non Japanese - to book domestic sectors on their website.
How on Earth can you survive in the current economic situation?! Don't complain about empty planes then... NH and Skymark offer English pages and bookings are possible, so people makes their choice with them. And NH is a very good company, and can even attract loyal customers to become a Star Alliance frequent flyer. And that's where JL looses business.
JL should pack their things together really quickly and offer possibilities for you, and me, to book flights for normal prices on the domestic network! They better do it today instead of tomorrow.

Thanks,
E.



"The whole world steps aside for the man who knows where he is going"
User currently offlineKappel From Suriname, joined Jul 2005, 3533 posts, RR: 17
Reply 15, posted (5 years 3 months 2 days 18 hours ago) and read 10137 times:



Quoting Airbuseric (Reply 12):
Actually, yes and no. JL's domestic ones are mostly PW powered. All B772/B77W 'ER' types are GE powered, I can guarantee you Wink As well domestic ones JA771J/772J and 773J.

I checked the Boeing website and you are absolutely right! I was under the (mistaken) impression that only their 77W's were GE powered.



L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
User currently offlineContact Air From Germany, joined Apr 2001, 1154 posts, RR: 14
Reply 16, posted (5 years 3 months 2 days 13 hours ago) and read 9887 times:

Hi Eric,

very nice to read about another trip to Japan of you. The report offers lots of details and the pictures give an impression about the service level of JAL which still seems to be very good, despite the missing meal items. The Japanese dinner looks interesting. The idea of the midnight snack is quite good.

Regards
Christoph


User currently offlineRogerbcn From Andorra, joined Sep 2006, 1194 posts, RR: 20
Reply 17, posted (5 years 3 months 2 days 13 hours ago) and read 9885 times:

Hola Eric!

Quoting Airbuseric (Thread starter):
had to bring another visit to my headoffice for some business, therefore another trip to the land of the rising sun was on my programm. As always, I had to fly on JAL outbound, at least to perform a cockpit observation during takeoff and approach/landing.

You lucky man!

Quoting Airbuseric (Thread starter):
Several options are available for the hungry ones, e.g. curry, noodles, rice balls, fish cake, Spaghetti Carbonara, Sandwiches etc. Since I knew that the sandwich is not good, I decided to try a ‘Vegetable Curry Japanese style’. A crewmember kindly took my order and she returned about 10 minutes later with a tray, including a coke.

Nice options for a midflight snack.

I hope to fly JL one day, meanwhile I read TRs.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 18, posted (5 years 2 months 4 weeks 1 day 11 hours ago) and read 9150 times:

Hi Christoph, thanks for replying,

Quoting Contact Air (Reply 16):
The report offers lots of details and the pictures give an impression about the service level of JAL which still seems to be very good, despite the missing meal items. The Japanese dinner looks interesting. The idea of the midnight snack is quite good.

JL is indeed quite good (usually), but I found lately just too much mistakes which can't be coincidence anymore. And that's a real pity. Next week I'll fly them again, let's hope for improvement  Wink

Hi Roger, thank for reading!

Quoting Rogerbcn (Reply 17):
Nice options for a midflight snack.

Yes, these are indeed good options. Much better then a bag of crisps or so. I'll try out another snack during my next travels.

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineJFKMan From United States of America, joined Mar 2007, 584 posts, RR: 1
Reply 19, posted (5 years 2 months 4 weeks 1 day 9 hours ago) and read 9038 times:

Nice TR! Although I am very diappointed with JAL. Mistakes like that, may be small, but are much large in J class. When you pay those prices, you expect to get everything!

I think hope to fly JAL one day and go to Japan!



Hey! I'm Tommy (US AIRWAYS RULES)
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6643 posts, RR: 78
Reply 20, posted (5 years 2 months 4 weeks 1 day 2 hours ago) and read 8826 times:

Hi Eric,

another entertaining report, always a pleasure to read about Japan trips. The food looks goof in general - but quite odd that the crew even forgot twice to serve several items.


PH



Nothing's worse than flying the same reg twice!
User currently offlineSankaps From United States of America, joined Jan 2008, 2252 posts, RR: 2
Reply 21, posted (5 years 2 months 1 week 5 days 21 hours ago) and read 7901 times:



Quoting Airbuseric (Reply 9):
Actually a new F/C/YP and Y are already introduced, and are now in service on 3 aircraft: JA738J, JA739J and JA740J, all B777-300ER's. They operate solely to JFK and SFO at this time. Once more aircraft are reconfigured, additional routes will follow. Usually next will be LHR and CDG.

e.g. the new Business Class: http://www.jal.co.jp/en/inflight/int...seat/

Having just flown both the "new" product SFO-NRT, and the "older" product on NRT-AMS, I must say I am underwhelmed by the "new" product. Really hard to tell the difference, minor changes only as far I as could discern. And they still have middle seats in business, a no-no for most "new " J products in premium airlines.


User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 22, posted (5 years 2 months 1 week 4 days 23 hours ago) and read 7509 times:

Thanks again for replying!

Quoting PlaneHunter (Reply 20):
The food looks goof in general - but quite odd that the crew even forgot twice to serve several items.

Don't know why they were mistaken a few times. Last week my flight with them was slightly better when it comes to service on board.

Quoting Sankaps (Reply 21):
Having just flown both the "new" product SFO-NRT, and the "older" product on NRT-AMS,

Would love to read your view on it in a tripreport.

Quoting Sankaps (Reply 21):
And they still have middle seats in business, a no-no for most "new " J products in premium airlines.

Oh yeah, I also think these middle seats should be long gone. Although, when e.g. 15 rows x 1 middle seat x $$$. That is a lot of money for an airline. To obtain that money, they should rise the prices of the other seats to earn same revenue for an flight. And if they do that, JL should definitely improve a lot more on the cabin(service). I think they just can't do that now.

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
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