Gabrielchew From United Kingdom, joined Aug 2005, 3243 posts, RR: 12 Posted (5 years 6 months 1 week 6 days 22 hours ago) and read 30799 times:
Bangkok to Beijing, Egyptair Business Class
Bangkok (BKK) - Beijing (PEK)
Scheduled: 1300-1830 (4h30m)
Actual: 1336-1842 (4h06m)
Egyptair (MS) 960
Boeing 777-200 SU-GBX 'Neit'
When looking for a flight back from Thailand to China, Egyptair kept coming up on search engines as the cheapest. On the day I was looking, there were five direct flights from Bangkok up to Beijing (Egyptair B777, THAI A330, Air China (B737 and B757), and Sri Lankan A330). I wanted a Star Alliance flight at a reasonable time and price, so Egyptair it was. Egyptair actually was cheaper than all the others by nearly half, and had the best times (all the others either left or arrived early or late). I hadn%u2019t heard much about Egyptair, so I was hoping for something nice, but expecting something neither good nor bad.
I got a taxi from my hotel (the Dusit Thani, very nice hotel, and an excellent location) to the airport. The drive was pretty hair-raising, and I arrived exactly two hours before departure feeling quite sick from taking the corners at 90mph. when I arrived in Bangkok earlier in the week, I wasn%u2019t too impressed with Suvarnabhumi given that it was a brand new airport. It seemed very cluttered and poorly laid out. Departures seemed very busy, and the Egyptair counters were swamped with Chinese tour groups. There was no queue at the Business desk, however, so I went over and got checked in there. I only bought an Economy ticket, but enquired into upgrade to Business. I was told it was only THB 4500 (USD 125), which I thought was pretty good value for a four hour flight, so I paid for the upgrade (they only accepted cash though which meant a trip to the ATM). My bags were tagged, and I was given my boarding pass, a lounge invite and a fast-track pass (which was very useful given the queues at the normal desks).
Keen to make the most out of the lounge, I bypassed all the shops in the departure area, heading towards the lounge near pier E. Despite the signposts, it wasn't too obvious where the lounge was. I made it after a few wrong turns. The lounge was quite disappointing, given that it was run by THAI. There was a small selection of snacks (this was lunchtime), and a reasonable selection of drinks. As others have mentioned, views are greatly reduced due to the metal bars covering the windows, so the lounge seemed quite dark. On the upside, the staff were very pleasant, and mentioned the best time to leave the lounge given the slightly late arrival of the aircraft from Cairo.
Whilst I was sitting in the lounge, the guy that checked me in appeared and said that I had been misquoted on the price for the upgrade, and that it was actually THB 7000. he said I could either get a refund and go back to economy, or pay the extra THB 2500. having got used to the idea of having a relaxing Business Class flight back, I reluctantly paid the extra Bhat to keep my seat. Grrrr.
'Neit' at the gate
I went down to the gate at 1230 when they were starting to preboard. The flight looked pretty busy from the number of people at the gate. There was no priority boarding for Star Gold or First or Business passengers though. I was met at the aircraft door by the Purser, and directed down to my seat on the far aisle, the bulkhead seat in the amazingly small three row Business class. Clearly, Egyptair aren't envisaging large numbers of premium customers. First class consisted of 12 seats (2 rows of 2x2x2), and Business of 21 seats (3 rows of 2x3x2), all squashed in between doors 1 and 2. The seats in the two classes seemed to be exactly the same, except that First was marginally wider (or was it just the aisles?), and more leg room (but still nowhere near flat). Business class was 2/3 full, and First had just 3 pax. Not sure about Economy loads, but I think they were quite high. Luckily, the seat next to mine was empty.
The seat was reasonably comfortable in the upright position, and the colour scheme is nice and relaxing, especially the gold highlights around the PTV and the walnut table on the central armrest. Once I was seated, one of the First Class FAs came round with a tray of fruit juices (Egyptair is a dry airline).
We pushed back late for no particular reason, and headed for the runway. We had Taiwanese visitors either side of us, an EVA B744 headed for London, and a China Airlines A330 going back to Taipei.
We ended up taking off over half an hour late with no word of apology from the crew. Once the seatbelt sign was off, the curtain between First and Business was closed, and the meal service began. I found a menu in the seat pocket, but it didn't say which sector the meals were for, and it didn't tally with the meals offered. Before the food, however, was a drink service. I assumed that seeing as there was no alcohol on offer, that all other drinks would be offered liberally. I was wrong however, as once the trolley finally got to me, I asked for two drinks, but was only given one (for the record a water, and an orange juice). Hmmm. The FAs disappeared after the drinks round, but appeared twenty minutes later with the food. Despite being served last, there was still a choice of three different meals. I couldn%u2019t understand/hear what the choice were, so just said chicken on the off chance that there wouldd be a chicken dish, which there was.
On the positive side, the meal was actually very tasty, and the bread (only one bread round mind) was warm. Once the tray (yes, tray) was cleared away, one of the FAs came around with a tray of fresh fruit. He was very encouraging in getting people to take more than one piece, so I took a banana, some pomelo and some dragon fruit.
There were no more full drinks rounds following the one before the meal, but tea and coffee was offered after the fruit. It was a bit disappointing that the meal service was so fast. I had barely finished my main course before they were trying to take the tray away, which was odd given that it was a long daytime flight, with more than three hours left to go.
During the meal, I thought I'd give the IFE a go. After flying Singapore Airlines the previous week from Milan to Hong Kong, I was a bit apprehensive about Egyptairs offerings. My worries were confirmed when I flipped though the inflight magazine (Horus?), to find a very confusing table detailing the films being shown. Unable to work out was was meant to be showing, I turned on the PTV and had a look. Unfortunately, only one channel was functioning well enough to be viewed, so I watched Mamma Mia over lunch. When that finished, the loop didn't restart, even though there was more than two hours of flying time left. Randomly, one of the channels (I think there were about 4) starting showing another film not listed in the magazine, so I watched that for a bit.
I headed back to the one Business class toilet after lunch. Wow, what a mess! Water and tissues all over the floor, panels coming away, no hot water. And this was with less than fifteen people using it (I imagine by this stage, only a few people had used it). Horrible. Of course, there were no amenities, only soap if you're lucky. Walking to the back of the cabin, I was also able to see just how poor the leg room was. I was grumbling to myself when I realised that the legrest on my seat seemed to be wedged in place so that it wouldn%u2019t come out properly. After seeing the other two rows, I realised that my seat, in comparison, had loads of room. If the person in front recline, your knees touch the seat in front. What kind of long haul Business class seat is this?
Someone in the front row had their legs on the bulkhead.
After tutting to myself for a minute, I tried it and found it to be far more comfortable than the useless leg rest.
I was expecting another service of some sort (a small snack, another drink maybe) before we arrived, but nothing. I pressed the service bell, so I could get another drink. I waited, and waited. An FA walked past THREE times, and didn%u2019t notice. In the end, I got up and went to the galley. There, the FA did smile a bit and gave me a drink. It was a bit like getting blood out of a stone.
As we started the approach to Beijing, they showed an immigration and customs video to China. It was long and tedious, and I%u2019ve never seen it being played on any other China-bound flight. They must have spent at least ten minutes reading out long list of banned imports, and well as mentioning forms to be filled in that no longer exist. What a waste of time.
As it was the Chinese New Year holidays, there were thousands of fireworks going off on the approach, which was nice, although they were rather hard to photograph.
We landed a little behind schedule, and before long were parked at a very empty Terminal 3. The crew made a perfunctory %u2018goodbye%u2019 message then opened the doors. The temperature drop from Bangkok to Beijing was a chilly 35C. There were no other arriving flights at that time, so I was the only person at immigration when I arrived. Unfortunately, the bags took an age to arrive, so I only got out of the terminal at 8pm, well over an hour after arrival.
So, in short, Egyptair are cheap, and for good reason. The service is half hearted, the seats are poor, and the aircraft interiors poorly maintained. Why are they in Star Alliance? I%u2019d have hated to have flown long haul on one of these flights. The recline was barely noticeable. On the plus side, the flights was largely on time, and we did arrive safely.
Akhmad From Netherlands, joined Sep 2005, 2458 posts, RR: 53
Reply 1, posted (5 years 6 months 1 week 6 days 21 hours ago) and read 30470 times:
Quoting Gabrielchew (Thread starter): I only bought an Economy ticket, but enquired into upgrade to Business. I was told it was only THB 4500 (USD 125), which I thought was pretty good value for a four hour flight, so I paid for the upgrade (they only accepted cash though which meant a trip to the ATM).
It is definitely worth the trip. Wise decision.
Quoting Gabrielchew (Thread starter): Whilst I was sitting in the lounge, the guy that checked me in appeared and said that I had been misquoted on the price for the upgrade, and that it was actually THB 7000. he said I could either get a refund and go back to economy, or pay the extra THB 2500. having got used to the idea of having a relaxing Business Class flight back, I reluctantly paid the extra Bhat to keep my seat. Grrrr.
That was careless of him. Did he require you to pay cash as well?
MHTripple7 From United States of America, joined Feb 2008, 1105 posts, RR: 8
Reply 2, posted (5 years 6 months 1 week 6 days 20 hours ago) and read 30409 times:
Great TR! MS must have one of the world's worst long-haul C and F products. My parents made the mistake of purchasing a C class ticket on MS from JFK to CAI back in 2007 and lets just say that they would now prefer to have a four hour layover in some European airport than fly nonstop on MS.
Beaucaire From Syria, joined Sep 2003, 5252 posts, RR: 25
Reply 3, posted (5 years 6 months 1 week 6 days 20 hours ago) and read 30375 times:
Thanks for the trip-report. I used to fly often between Sydney and Cairo some years ago.Those flights were not dry ,by the way- in those days it was up to the captain to decide if he wanted alcoholic beverages onboard or not !!!
Yes-I think MS still have a long way to go -or better fly- to reach STAR level of service.
It's not just a matter of being a dry-airlines ( which is a competetive disadvantage anyhow..) but also their attitude towards "service" is still pretty under-developped.I used to live in Cairo so I flew them quite often-sometimes even in the jump-seat ( I knew one of the A340-captains ).
My recommendations to MS management :
-lift the ban on alcoholic drinks on-board and try to copy at least TK in level of service
-re-introduce "service-attitude" classes for the cabin staff
-improve on catering and cabin-outfit
-make the aircraft cleaner even inflight - requires on long-haulers some toilet cleaning-service
-set out a weekly cash-reward for the most friendly crew based on client-feedback
Airthanet From United Kingdom, joined Jan 2009, 95 posts, RR: 0
Reply 4, posted (5 years 6 months 1 week 6 days 20 hours ago) and read 30321 times:
I'm sorry to hear about the poor service you experienced with MS, even though they are a new Star Alliance carrier. A good and enjoyable read though. After reading this, I am also beginning to wonder why MS were excepted into Star Alliance.....
Recently Flown Airlines: Air Malta (KM), My Travel (MYT), First Choice (FCA), Swiss (LX), Virgin Atlantic (VS), Monarch
SOBHI51 From Saudi Arabia, joined Jun 2003, 3462 posts, RR: 17
Reply 5, posted (5 years 6 months 1 week 6 days 18 hours ago) and read 29995 times:
Sorry to hear about your experience on MS
Strange because i fly often on MS RUH-CAI-RUH on there 330 in C and i found the seats and service much better from your experience,
A copy of your report was sent to the chief pilot of MS
I am against any terrorist acts committed under the name of Islam
BA319-131 From United Kingdom, joined Jan 2001, 8534 posts, RR: 54
Reply 6, posted (5 years 6 months 1 week 6 days 18 hours ago) and read 29936 times:
Nice report & pictures though difficult to read as the report waqs really really wide for some reason, quite hard to follow having to scroll left to right and back all the time!
Quoting Gabrielchew (Thread starter): Whilst I was sitting in the lounge, the guy that checked me in appeared and said that I had been misquoted on the price for the upgrade, and that it was actually THB 7000. he said I could either get a refund and go back to economy, or pay the extra THB 2500.
- What a cheek! - They made an error, they should swallow it!
Looks like we should stay clear of Egyptair Business Class for now.
N178UA From United Arab Emirates, joined Jan 2001, 1680 posts, RR: 65
Reply 9, posted (5 years 6 months 1 week 6 days 15 hours ago) and read 29362 times:
I read your TR with great interest but knowing Egypt Air is dry and with less than average seat pitch and product offering, I think the 7000THB one way upgrade was steep by all means. What if the agent didn't find you in the lounge, I wonder those THAI agent will come onboard to get you !! ? I will find myself very unhappy to be asked to pay more because someone made a mistake in the beginning.
A year ago, i travelled from Beijing with my mother to Egypt on MS via BKK both ways. The experience in F on MS was average. The best part was the food is quite nice and tasty. I did post a TR but it was removed by mod due to link to my own website for hosting reason (you can still find it on my site in my profile)
However MS Economy boost one of the best leg room and config one can get. 35" pitch 3-4-2 seating. Row 6 bulkhead in Business (where you seat in?) have the best leg room
This route PEK-BKK-CAI will be soon replaced with A330-200 nonstop from PEK to CAI
One thing I like Egypt Air is their colourful table china and tea cups with Nefertiti on it, also like how they name their plane to all great Egyptian gods/kings/queens in the past !
Globetraveller From Germany, joined Apr 2008, 379 posts, RR: 20
Reply 10, posted (5 years 6 months 1 week 6 days 14 hours ago) and read 29317 times:
Hi there Thanks Gabrielchew.
A very interesting trip report. Thank you for posting it!
I guess the service you received was quite appalling and definitely not worth THB7000. I would have simply not given the Thai agent any more money when he came back to tell you of his mistake. It was his fault and not yours and you should not have to be inconvenienced by his error. I guess with hindsight, you would have probably asked for a refund...
Gabrielchew From United Kingdom, joined Aug 2005, 3243 posts, RR: 12
Reply 11, posted (5 years 6 months 1 week 6 days 10 hours ago) and read 28917 times:
Thanks for all you comments so far!
The picture that didnt show before is here:
Quoting BA319-131 (Reply 6): Nice report & pictures though difficult to read as the report waqs really really wide for some reason, quite hard to follow having to scroll left to right and back all the time!
Not sure what the problem is there - for once, it came out ok on my computer
Quoting OA260 (Reply 8): I like the design on the Coffee cups.
Quoting N178UA (Reply 9): One thing I like Egypt Air is their colourful table china and tea cups with Nefertiti on it
Me too, I liked the service ware, and the tea was brewed well.