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Lufthansa FRA-AMM-FRA, Business And Economy(+pics)  
User currently offlineContact Air From Germany, joined Apr 2001, 1154 posts, RR: 14
Posted (5 years 1 month 3 weeks 4 days 5 hours ago) and read 28037 times:

Recently I was on a guided tour in Jordan, a country I had always wanted to visit. I flew from Frankfurt to Amman and back on Lufthansa who use parts of their short-haul fleet for medium-haul flights during night. As most airports in the Middle East are open for traffic all night, this is very popular among many European carriers.

The flights were booked by the tour operator. When I received my electronic tickets, I phoned the Lufthansa call-centre to make a seat reservation (free of charge), seat number 35F in the second last row for both flights.


Saturday, 14 February 2009
Frankfurt (FRA) – Amman (AMM)
Airline: Lufthansa
Flight number: LH 692
Scheduled departure time: 20:55
Scheduled arrival time: 01:59 (time difference +1 hour, so scheduled flight time was 4:04)
Type of aircraft: Airbus A 321-200
Registration: D-AISO



This aircraft was built in 2008 and delivered to Lufthansa in August.


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Photo © James Mepsted
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Photo © Stefan Hofmann




After a train ride on the ICE of about one hour from my home town Stuttgart I arrived at Frankfurt airport at around 15:30 in the afternoon. I chose an early train in order to have some time at FRA for spotting. My first destination was the Lufthansa check-in in Terminal 1:



There were several counters open for Economy Class all flights:



Saturday afternoon isn’t a busy time at FRA, so I could go through to an open counter without any waiting time at all. A friendly male agent checked me in. He asked me if I would like to change into Business Class. As I had enough miles on my Miles and More-account, a mileage upgrade would be possible. It would cost me 35,000 miles for the one-way flight. At first I hesitated as 35,000 miles is quite a lot. But then I thought that I had never been on Lufthansa Business Class, so this was the chance to try it. I asked him if there were any window seats left in Business. I knew it was going to be a night flight, but I like looking out of the window at any time of the day. He checked and confirmed it, so I decided to do it. The agent changed my booking and printed my boarding pass for seat number 3A at first. He asked me if I had ever been to Amman and I said no. He replied that he had recently been on that route and that a seat on the right would usually offer good views to the City of Amman during approach. So he changed my seat to 2F and printed a new boarding pass:  bigthumbsup 



The scheduled gate was A58 but as it was still more than four hours before boarding time he advised me to watch out for a possible gate change.

After having got rid of my luggage I took a Skyline train to Terminal 2 in order to visit the observation deck.

The B-gates of Terminal 1 (picture taken from the train):



View from the observation deck in Terminal 2:



S7 Airlines to DME:



Kuban Airlines Yak 42 to Krasnodar:



Korean Air Cargo B 747-400:



After some time on the observation deck I returned to Terminal 1 in order to visit the Business Lounge. Lufthansa operates all in all ten lounges at FRA, among them three First Class Lounges, three Senator Lounges and four Business Lounges. My flight was going to depart from the Non-Schengen area of the A-gates which is located on the second floor, while the first floor is used for Schengen-departures. I passed security check and passport control without any waiting time. The Non-Schengen area was completely deserted:



Only two flights were going to depart from this area on that evening: an LH flight to BEY (A320) and my flight to AMM (A321). Many of the shops were closed. Only a mouse was rushing from one side of the building to the other.

A senator Lounge and a Business Lounge are located in this area. I was entitled to visit the latter:



With only two flights leaving from the area, the lounge was quite empty as well:



German and internationals newspapers and magazines were offered, internet was available free of charge:



The food and beverage bar:



The food offer consisted of two kinds of soup, different kinds of bread, cakes, yoghurt and fruits.

View from the lounge:



Later I walked the short distance to Gate 58 where LH 692 to Amman would depart:



The gate was staffed with three gate agents. More than half of the waiting passengers were Europeans, among them many tourists on this Saturday service. Besides, there were some Jordanian passengers as well.

The aircraft for this flight arrived on time from BLQ at 20:10, only 45 minutes before the departure for AMM. Quite a short turn-around time, especially as the next flight would be a “long-haul” service with more preparation work to do. The plane for today was D-AISO, the newest A 321 in Lufthansa’s fleet:



It was delivered only six months ago and didn’t have a name yet. Blankets and pillows were delivered to the aircraft for this night flight.

Boarding started 20 minutes before departure with automatic boarding announcements in German, English and Arabic language. At first passengers sitting in rows 24-36 were asked to board the plane, then all others. I walked down the stairs and through the jet-bridge and was greeted by two friendly flight attendants at the front door. The first four rows were reserved for Business Class. The middle seats were blocked with tables, so there were 16 seats available. My seat in row 2:



There were 10 passengers booked in Business Class, so load factor in Business was 63%. The aisle seat in my row remained empty. Load factor in Economy was around 70% I guess.

The catering truck was still parked at the aircraft:



Cabin crew offered magazines. The captain made a welcome announcement and introduced himself and the female first officer who would perform the flight to AMM tonight. We went off-block on time:



Cabin crew performed the safety demonstration manually as even the newest narrow-body aircraft in Lufthansa’s fleet aren’t equipped with screens. We taxied to the Western end of the airport. The cargo ramp:



We took off from runway 18 “West” without any waiting time. Shortly after take-off, the flight attendants offered welcome drinks and some Macadamia nuts. I had an orange juice:



Later menu cards were distributed, followed by amenity kits:






The first officer provided some information about the flight. We had just passed MUC (with great views) and were on our way to SZG. Then we would continue to LJUZAG – South of BEGSKG, crossing the islands of Samos, Kos and Rhodes, then via PFO (Cyprus) directly to AMM. The weather at AMM would be quite “warm” with +6 degrees Celsius at night, the first officer announced. Well, compared to the cold German winter, she might be right.

Flight attendants started the meal service. The motto on this flight was “Flavours of Asia” with dishes from different Asian countries:



Menu:


Hors d’oeuvre

Turkey Brochette with Peanut Dip,
Asian Vegetable Salad and Green Asparagus

Sushi with Wasabi

Rolls and Butter


Main Courses

Breast of Poularde with Red Thai Sauce,
Asian Vegetables and scented Rice

Fillet of Pangasius Fish with Coconut Sauce
Accompanied by Singapore Noodles with Cashew Nuts,
Green Bean Kernels and Pink Pepper

Asian-style Noodles with Soy Chilli Sauce,
Shiitake and Button Mushrooms with Snow Peas


Dessert

Mango, Kiwi, Pineapple, Papaya and Cantaloupe

Chocolates


Please accept our apology if occasionally your selection is not available.


All passengers got both starters. For the main course the flight attendant announced that in addition to the three meals listed on the menu, two more dishes were available (surprisingly both fish dishes), so there were all in all five main courses to choose from. I had the Fillet of Pangasius Fish as listed the menu. All three courses were served on one tray:



The quality of the meal was excellent; especially the main course was very tasty. I had an Italian red wine with my dinner. I know you should have white wine together with fish, but I always prefer red. Additional bread rolls and drinks refills were offered while passengers were eating. All in all the service level was very good. Especially the female flight attendant who was serving mainly in Business Class was very attentive and helpful.

After the meal and the duty-free sale (I didn’t see that anybody bought anything) the lights were completely switched off for the next two hours. I looked out of the window and enjoyed the view over Europe at night and to the stars – it was a clear winter evening. Drinks were offered during the night period as well, I had a mineral water. Later I fell asleep a bit.

I woke up again when we started descent into AMM. The check-in agent at FRA had been right; there was a great view to the city of Amman which we passed by in quite low altitude. A bit later we touched down on runway 08L of Amman “Queen Alia International Airport”. On the apron we had to wait until an Air France A 320 bound for CDG had cleared the area. A British Mediterranean A 321, now in BMI colours was parked on the apron. A Turkish Airlines A 321 had just arrived as well. We taxied to a parking position in front of the terminal building where we were on-block at 2:00 am, just in time. All passengers left the aircraft through a jet-bridge.

The airport was very busy so it took quite some time until I got my visa for Jordan which costs 10 Jordanian Dinars (around EUR 11.00) and is available at several counters in the arrivals area. When I arrived at the baggage claim, my trolley had already been taken down from the belt and was standing on the floor. A driver from the tour operator took me and two other people of our group who had been on the same flight to our hotel in Amman. The distance from the airport to city centre is about 32 kilometres. I arrived in my hotel room shortly before 4:00 am. When my alarm clock rang only three hors later for the start of the tour, I realized why these over-night flights are called “red-eye flights”…


The next eight days I was on an organized tour around Jordan. For those of you who might be interested, here are some pictures of the country as well:

Amman, the capital of Jordan, with the highest flagpole in the world:



Jerash, the old Roman city of Gerasa, located north of Amman:



Three countries meet here: on the left Israel with the Sea of Galilee (“See Genezareth”) in the haze, on the right Syria and in the foreground Jordan:



Wadi Mujib, the “Grand Canyon” of Jordan:



The City of Kerak:



Petra, an old city which was built completely into the rocks:






View from one of the rocks in the area:



The desert of Wadi Rum, near the border to Saudi Arabia:






The City of Aqaba, located at the Red Sea:



The Red Sea near Aqaba: The houses on the other side of the sea are part of Elat, Israel. Further left is Egypt:



On the way back to Amman: The Dead Sea which is located below sea level:



After eight days in the country of Jordan it was time to go back.


Monday, 23 February 2009
Amman (AMM) – Frankfurt (FRA)
Airline: Lufthansa
Flight number: LH 693
Scheduled departure time: 02:55
Scheduled arrival time: 06:35 (time difference -1 hour, so scheduled flight time was 4:40)
Type of aircraft: Airbus A 321-200
Registration: D-AISH



This aircraft was built and delivered to Lufthansa in 2007.


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Photo © Andre Oferta
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Photo © Mariusz Klarowicz




I had stayed in Aqaba two days longer, so the other people of my group had either already departed or had continued their journey to Egypt. On my last day in Jordan I went to Amman by bus where I spent the “night” in a hotel. A driver from the tour operator collected me at midnight and we went to the airport. At the road to the airport there was a first security check where we were asked about the purpose of our visit to the airport. The driver dropped me in front of the terminal where I had to pass another security check (with separate lines for men and women). Inside the terminal there were four counters open for the LH-flight to FRA (two for Business Class, two for Economy Class), staffed with agents of Royal Jordanian Airlines who are doing the ground handling for LH at AMM. This time I was travelling in Economy, so I wanted to queue at the Economy check-in where only one passenger was waiting in front of me, but one of the Business Class agents waved me to his counter and checked me in. He saw my seat reservation for 35F and asked me if I wouldn’t prefer sitting further in the front. I replied that I was fine with my seat in the back and he printed my boarding pass. He then told me that he would like to invite me into the Royal Jordanian Crown Lounge and put a stamp onto my boarding pass (in this picture there is also the departure stamp from Jordan visible which I got later):



The agent also put a priority label to my trolley. I have no idea why I received this special service, but I didn’t complain. Really great service! I got through passport control with no waiting time and found out that my lounge pass was really valuable. Passengers were only allowed to enter the gate area shortly before the departure of the flights, so everybody had to wait in a totally crowded central waiting area with no views at all or in the duty-free shop. I visited the Royal Jordanian Crown Lounge that offered excellent views to the apron. Here are some pictures from the lounge:



The games room with a pool billiards table, chess, backgammon and other games:



The food and drinks area:



Besides the typical lounge items, two different hot meals were available as well (a lamb dish and a chicken dish). A great selection. However, I didn’t really fancy a hot meal at 1:00 am. For some reason the departure screen only showed departures on the next morning:



The screen should probably change every few seconds, but it didn’t. There were several departures at night from Royal Jordanian and other carriers who use this lounge, so the lounge was busy, but not too crowded as it is quite large. Shortly after 2:00 am I left the lounge and proceeded to the gate area. The LH-flight would leave from gate 11. The gate area is separated into different parts, one of them consists of the gates 10, 11 and 12. A Royal Jordanian flight to BKK leaving from gate 12 was delayed, and passengers for the LH-flight weren’t allowed to enter the area before the other flight had been closed. This happened at 2:15 am and all LH-passengers passed a final security check. Boarding passes were already checked at the entrance into gate 11.

Boarding started at 2:35 with pre-boarding for disabled people and families with small children. This time there were lots of children; the great majority of the passengers were Jordanian families. Then all other passengers were allowed to board as well and I walked down the jet-bridge. Newspapers (Jordanian, German and international ones) were available at the entrance to the aircraft. The first officer and two of the flight attendants were standing at the front door and welcomed all passengers with a friendly “Good Morning”. When I passed another flight attendant further in the back of the aircraft, she greeted me with “Good Evening”. Really difficult what to say at half past two at night…  Smile At least the boarding music was quite fitting: they played “Hier kommt die Sonne” (Here comes the sun”) from the German band Rosenstolz.

The first nine rows were reserved for Business Class. Load factor in Economy Class was around 70%. As usual, most passengers preferred to sit in the front, so I had three seats for myself in the second last row:



There were six flight attendants on this flight (five female, one male), one of them spoke Arabic (and English, but no German). That is typical for LH: they often have some native flight attendants on their flights who speak the language of the destination airport.

The captain made a detailed welcome announcement. Flight time to FRA would be around 4:15. He already informed us about the weather at FRA (“spring in Germany will come, but definitely not today”) and told us that there would be no in-flight announcements from the flight deck in order to allow passengers to get some sleep. He also told us that luggage loading had been finished and that we were able to leave as soon as all passengers had found their seats.

We went off-block on time while the cabin was still very turbulent: children were rushing trough the aisle, the lady in front of me was shouting into her mobile phone and the flight attendants had a hard time to get the cabin calm and ready for take-off, but they managed it in a friendly, professional way. Safety announcements were made in German and English and a tape in Arabic language was played. We taxied to runway 26L and took off into the night.

Shortly after take-off there was a drinks service. When the cups were collected again, the lights were completely switched off for the next two and a half hours and I tried to get some sleep.

The lights were switched on again at 4:45 German time, about 90 minutes before landing. Flight attendants started to serve a hot breakfast. Passengers could choose between omelette and pancakes and choice was available until the very last row. I opted for the omelette that was served with mushrooms and a meatball, accompanied by a bread roll, a croissant, three kinds of cheese, cold cuts, jam and yoghurt:



The meal was really tasty and quantity was excellent. I found it interesting to see that this meal had been produced at AMM which could be recognized by the packages of butter and yoghurt in Arabic language. Hot and cold drinks were offered twice during the meal.

Breakfast trays were collected again and questionnaires asking passengers about their opinion to the service quality of this flight were handed out to some people. I was asked if I was willing to fill in one of the forms and I kindly accepted.

Shortly before landing one of the flight attendants provided some information for connecting passengers. The gate for the flight to AMS had changed and the new gate was announced.

We touched down on runway 25R and taxied to a parking position at the end of the A-gates where we were on-block at 6:15 which was 20 minutes ahead of schedule. This was a Schengen-only gate as the next destination of this aircraft would be FCO at 7:30. Because of that, stairs were moved to the aircraft and busses were waiting outside in order to take passengers to the international arrivals area. Two officers of German Federal Police were present as well (one at each door) and one of the flight attendants made an announcement that there would be an additional passport control at the doors of the aircraft and passengers should keep their documents ready. Like that, de-boarding took quite some time.

I thanked the crew and left the aircraft through the rear exit:






After a short bus ride I passed the “regular” passport control and collected my luggage which had already arrived on the belt.

A short visit to Terminal 2 on the Skyline train:



Then I took an ICE train back home to Stuttgart.

Conclusion: Once again I was really impressed with the service level of Lufthansa. Flight attendants on both flights were really attentive and professional and detailed information from the flight deck was provided. Quality of the meals was excellent and the cabins are well maintained. Both flights were on time. However, I have to say that the cabin equipment of the narrow-bodies used on longer routes can’t keep up with the standard of the wide-body-fleet, especially in Business Class. Other routes of about the same length like CAI or TLV are served with A340 / B747 and there is a big difference. Some screens above the seats and maybe also an audio programme in the A320/A321-fleet would be nice. I also mentioned this in my questionnaire as the only negative point. Apart from that, I was really happy with my flights and I will definitely fly Lufthansa again.

Thanks for reading my report. Questions and comments are always appreciated.

Regards

Christoph



27 replies: All unread, showing first 25:
 
User currently offlineMal787 From Australia, joined Jul 2007, 687 posts, RR: 0
Reply 1, posted (5 years 1 month 3 weeks 4 days 5 hours ago) and read 27987 times:



Quoting Contact Air (Thread starter):
I visited the Royal Jordanian Crown Lounge that offered excellent views to the apron. Here are some pictures from the lounge:



The games room with a pool billiards table, chess, backgammon and other games:

I have never seen a lounge with a games area, different indeed.
Good report I must admit LH is my prefered European carrier shame they are not in Oneworld .
mal787



Flying cant get enough of it
User currently offlineLH4116 From Sweden, joined Aug 2007, 1709 posts, RR: 14
Reply 2, posted (5 years 1 month 3 weeks 4 days 4 hours ago) and read 27905 times:

Very nice report, well done!

The interiors on LH's new A321's looked really great, especially the windows, and sidewalls. Did they also have the new'ish LED reading lights?

The food in LH Business Class looked nice, but wouldn't it have been nicer to get the dishes served separately? The Y food looked nice as well, but it seems like it has changed a bit since I last flew them on a medium haul flight.

The lounge in AMM looked great, if only LH could offer their J pax a better lounge at FRA.

Thanks for posting, and I really enjoyed reading.

//Jonas



SAS Plus is Business Class made faux!
User currently offlineELAL772 From Israel, joined Jun 2008, 158 posts, RR: 0
Reply 3, posted (5 years 1 month 3 weeks 4 days 4 hours ago) and read 27877 times:

Hey Christoph
Great report!! I have visited Jordan many times and I love it!
Petra is just amazing.
Did you cross into Israel?


User currently offlineCaspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 4, posted (5 years 1 month 3 weeks 4 days 3 hours ago) and read 27642 times:



Quoting Contact Air (Thread starter):
The agent also put a priority label to my trolley. I have no idea why I received this special service, but I didn’t complain. Really great service! I

Very nice and detailed report. Great pictures.

You got the special treatment because your boarding pass had SEN printed which refers to Senator Status of the Miles & More program.


User currently offlineUnitedFirst From United States of America, joined Jun 2001, 478 posts, RR: 2
Reply 5, posted (5 years 1 month 3 weeks 4 days 3 hours ago) and read 27540 times:



Quoting Caspritz78 (Reply 4):
You got the special treatment because your boarding pass had SEN printed which refers to Senator Status of the Miles & More program.

Additionally, you would have had access to the Senator Lounge in FRA - not just the Business Class Lounge.


User currently offlineB767300ER From United States of America, joined Jan 2007, 184 posts, RR: 1
Reply 6, posted (5 years 1 month 3 weeks 4 days 2 hours ago) and read 27526 times:
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It was very interesting to me to read your cooment about the one F/A who
did not speak German, but only English and Arabic. I had worked for LH when
I left TW and was employed on the Middle Eastern routes as I spoke both
Arabic and Hebrew in addition to English. In the 14 months with LH I became
quite fluent in German but due to my seniority with DL can't hold a LOD line
to Germany. But I do have some very fond memories of LH their crew and
training.


User currently offlineRGElectra80 From United States of America, joined Dec 2008, 359 posts, RR: 0
Reply 7, posted (5 years 1 month 3 weeks 4 days 2 hours ago) and read 27512 times:

Nice! Jordan looks amazing. That "Good Bye" sign, all that Arabic writing just says "Good Bye"????  Smile


Feel free to check out my Flight Diary: flightdiary.net/alenart
User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 8, posted (5 years 1 month 3 weeks 4 days 2 hours ago) and read 27490 times:

Great report. LH is clearly my favorfite intra-european and middle east carrier. I'm sorry Germany isn't closer to the UK or I'd gladly connect through Germany to get to Manchester, where I visit family quite often. I'm very grateful CO is moving to the LH/UA/SQ, star family as I'll have more opportunity to fly them.

User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 9, posted (5 years 1 month 3 weeks 3 days 23 hours ago) and read 26958 times:

What hotel did you stay in Aqaba? They have a few new ones. Nice pictures. Thanks.

User currently offlineDALCE From Netherlands, joined Feb 2007, 1662 posts, RR: 7
Reply 10, posted (5 years 1 month 3 weeks 3 days 23 hours ago) and read 26947 times:

Great report, as ususal Christoph. I loved the read!
You are quite lucky with scoring the newest 321 LH operates. How is the legroom on the newer 321's compared with the older 321's. I remember the legroom on the 321 was lower than on the 320's.
The food seem just right for the flighttime and times of the day, good job LH!

Quoting Contact Air (Thread starter):
“Hier kommt die Sonne” (Here comes the sun”) from the German band Rosenstolz.

"Rosenstolz"....? It must have been Rammstein......  Wink

Cheers,
Joost (D-ALCE)



flown on : F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,319,320,321,333,AB6.
User currently offlineGlobetraveller From Germany, joined Apr 2008, 379 posts, RR: 20
Reply 11, posted (5 years 1 month 3 weeks 3 days 22 hours ago) and read 26864 times:

A great trip report Christoph! I really enjoyed the pictures of Jordan and your detail was very informative as well. Well done!

Quoting Contact Air (Thread starter):
It would cost me 35,000 miles for the one-way flight. At first I hesitated as 35,000 miles is quite a lot

Wow... That is a complete rip-off! I thought 40,000 miles would have been enough an upgrade to Business both ways, so this is quite surprising.

Quoting Contact Air (Thread starter):
He replied that he had recently been on that route and that a seat on the right would usually offer good views to the City of Amman during approach. So he changed my seat to 2F and printed a new boarding pass:

Great service with a personal touch! It is rare to see things like this these days, but I guess being a Star Alliance Gold member does help!

Quoting Contact Air (Thread starter):
My seat in row 2:

Very poor seats for a four hour flight in Business. As you said, the A321 is meant for a short-haul services, and these seats are just not good enough for such a long flight.

Quoting Contact Air (Thread starter):
Flight attendants on both flights were really attentive and professional and detailed information from the flight deck was provided.

This seems to be a reoccurring theme these days! I think Lufthansa have done a great job with their crew in recent years, and their consistence seems to have greatly improved!

Thank you for all your efforts!

Globetraveller


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6658 posts, RR: 78
Reply 12, posted (5 years 1 month 3 weeks 3 days 22 hours ago) and read 26745 times:

Servus Christoph,

excellent report with many great pictures from Jordan.

Quoting Contact Air (Thread starter):
He replied that he had recently been on that route and that a seat on the right would usually offer good views to the City of Amman during approach.

Very good service.

Quoting Contact Air (Thread starter):
Cabin crew performed the safety demonstration manually as even the newest narrow-body aircraft in Lufthansa’s fleet aren’t equipped with screens.

It's quite a shame that screens aren't even available on the new A32X models. Royal Jordanian, the direct competitor, offers AVOD on the A32X aircraft.

Quoting Contact Air (Thread starter):
The quality of the meal was excellent; especially the main course was very tasty. I had an Italian red wine with my dinner. I know you should have white wine together with fish, but I always prefer red. Additional bread rolls and drinks refills were offered while passengers were eating. All in all the service level was very good.

Looks very good.


PH



Nothing's worse than flying the same reg twice!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 13, posted (5 years 1 month 3 weeks 3 days 22 hours ago) and read 26745 times:
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Hi Christoph,

Great report & pictures, really enjoyed teh read and pictures - mostr interesting as I have 2 LH flights later this year.

Got to say I'm impressed with the ,meals in both classes, much better than I expected.

Quoting Contact Air (Thread starter):
For the main course the flight attendant announced that in addition to the three meals listed on the menu, two more dishes were available (surprisingly both fish dishes), so there were all in all five main courses to choose from.

Impressive selection for such a short flight.

Quoting Contact Air (Thread starter):
I know you should have white wine together with fish, but I always prefer red

- I prefer red too  Smile

Quoting Contact Air (Thread starter):
He then told me that he would like to invite me into the Royal Jordanian Crown Lounge and put a stamp onto my boarding pass

- Nice, not sure how you managed that!

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineFLIEGER67 From Germany, joined Sep 2003, 5023 posts, RR: 55
Reply 14, posted (5 years 1 month 3 weeks 3 days 20 hours ago) and read 26516 times:

Hi, Christoph,

very nice story.
And especially that pics from your tour around Jordan, very interesting.
A country I will visit also sometimes soon.

Good to read about that perfect service level on your LH flights.
It seems they doing good business on the Middle East routes.

Regards,
Markus (FLIEGER67)



Next: Is there something new for the new countries?.
User currently offlineKhaleej777 From United Kingdom, joined Jun 2007, 90 posts, RR: 0
Reply 15, posted (5 years 1 month 3 weeks 3 days 7 hours ago) and read 25748 times:

Hi Contact Air,

Thanks for writing such a detailed report with some great photos. Jordan looks stunning - I'd love to go. It looks like Lufthansa offer a really sound onboard product on these medium haul routes, especially in Business. Good to hear that, starting with your helpful check-in agent at FRA, the LH staff were friendly and professional. A real shame their airport lounges look like something between a warehouse and a car show room. Really soulless places.

Quoting RGElectra80 (Reply 7):
That "Good Bye" sign, all that Arabic writing just says "Good Bye"????

Haha! Well, if my admittedly rubbish, Arabic is anywhere close, it says something like "The Hashemite Kingdom of Jordan wishes you (literally "deposits to you") peace." May be they couldn't fit the translation on the sign  Wink


cheers, Khaleej777


User currently offlineContact Air From Germany, joined Apr 2001, 1154 posts, RR: 14
Reply 16, posted (5 years 1 month 3 weeks 2 days 23 hours ago) and read 25087 times:

Hi and thanks to all of you for your nice replies!

Quoting Mal787 (Reply 1):
I have never seen a lounge with a games area, different indeed.

Yes, I think it's a good idea. A nice way to spend some waiting time.

Quoting LH4116 (Reply 2):
The interiors on LH's new A321's looked really great, especially the windows, and sidewalls. Did they also have the new'ish LED reading lights?

The interior itself is perfect indeed. Yes, both aircraft were equipped with LED reading lights.

Quoting LH4116 (Reply 2):
The food in LH Business Class looked nice, but wouldn't it have been nicer to get the dishes served separately?

Probably it would have been nicer to serve the dishes separately, but I guess it was a matter of time on this night flight. With only one tray, those who wished to finish their meal quickly in order get more sleep were able to do so.

Quoting LH4116 (Reply 2):
The lounge in AMM looked great, if only LH could offer their J pax a better lounge at FRA.

Indeed, the lounge quality of Royal Jordanian's Crown Lounge was a bit above of LH's Business Lounge. One reason might be that Royal Jordanian only has got one lounge while LH operates three different lounge types with the Business Lounge being the "cheapest" one.

Quoting ELAL772 (Reply 3):
I have visited Jordan many times and I love it!
Petra is just amazing.
Did you cross into Israel?

Jordan is really great. We didn't cross into Israel (or any other countries) on this tour. Maybe this could be another trip - I'm sure there is a lot to see as well.

Quoting Caspritz78 (Reply 4):
You got the special treatment because your boarding pass had SEN printed which refers to Senator Status of the Miles & More program.

I have realized this as well. However, I'm far away from being a Senator - I don't even have Frequent Flyer status. I have no idea how these letters got onto my boarding pass.

Quoting UnitedFirst (Reply 5):
Additionally, you would have had access to the Senator Lounge in FRA - not just the Business Class Lounge.

No, unfortunately not. On my outbound flight, there was only "M/M" printed on my boarding pass which refers to my Miles and More-membership without any status and which is correct.

Quoting B767300ER (Reply 6):
It was very interesting to me to read your cooment about the one F/A who
did not speak German, but only English and Arabic. I had worked for LH when
I left TW and was employed on the Middle Eastern routes as I spoke both
Arabic and Hebrew in addition to English.

Nice to get some feedback from an "insider" as well - thanks for your comment!

Quoting RGElectra80 (Reply 7):
That "Good Bye" sign, all that Arabic writing just says "Good Bye"????



Quoting Khaleej777 (Reply 15):
Haha! Well, if my admittedly rubbish, Arabic is anywhere close, it says something like "The Hashemite Kingdom of Jordan wishes you (literally "deposits to you") peace." May be they couldn't fit the translation on the sign

I have wondered about that as well as I don't speak any Arabic. So thanks a lot to Khaleej for the translation!

Quoting B707forever (Reply 8):
LH is clearly my favorfite intra-european and middle east carrier. I'm sorry Germany isn't closer to the UK or I'd gladly connect through Germany to get to Manchester, where I visit family quite often.

I also like flying on LH. But I think BA is a very good option as well.

Quoting Semsem (Reply 9):
What hotel did you stay in Aqaba? They have a few new ones.

I stayed in the Moevenpick Hotel which is located near the city centre, next to the seaside. Really a great place.

Quoting DALCE (Reply 10):
How is the legroom on the newer 321's compared with the older 321's. I remember the legroom on the 321 was lower than on the 320's.

Maybe you won't believe it, but this was my first A321-flight ever, so I can't really compare to the older version. However, I didn't find the seat pitch any worse than on the A320, but I might be wrong.

Quoting DALCE (Reply 10):
"Rosenstolz"....? It must have been Rammstein......

There is a title by Rammstein with the same refrain text, but I doubt that LH (or any other airline) would play Rammstein as boarding music. Although it would be something new  Wink

Quoting Globetraveller (Reply 11):
Quoting Contact Air (Thread starter):
It would cost me 35,000 miles for the one-way flight. At first I hesitated as 35,000 miles is quite a lot

Wow... That is a complete rip-off! I thought 40,000 miles would have been enough an upgrade to Business both ways, so this is quite surprising.

It depends on your booking class in Economy. If you are booked in a "cheap" booking class, as I was, you have to pay more miles for the upgrade than if you are booked in a full-fare Economy booking class like Y or B.

Quoting Globetraveller (Reply 11):
Quoting Contact Air (Thread starter):
He replied that he had recently been on that route and that a seat on the right would usually offer good views to the City of Amman during approach. So he changed my seat to 2F and printed a new boarding pass:

Great service with a personal touch! It is rare to see things like this these days



Quoting PlaneHunter (Reply 12):
Very good service.

Yes, I was really impressed.

Quoting Globetraveller (Reply 11):
Very poor seats for a four hour flight in Business. As you said, the A321 is meant for a short-haul services, and these seats are just not good enough for such a long flight.

 checkmark 

Quoting Globetraveller (Reply 11):
This seems to be a reoccurring theme these days! I think Lufthansa have done a great job with their crew in recent years, and their consistence seems to have greatly improved!

I agree - actually they are far away from their "low-service-reputation" which some passengers attested them in the past.

Quoting PlaneHunter (Reply 12):
It's quite a shame that screens aren't even available on the new A32X models. Royal Jordanian, the direct competitor, offers AVOD on the A32X aircraft.

I have read about the Royal Jordanian product. In this aspect they are really ahead of LH. But who knows - LH is now introducing PTV in the long-haul-fleet - maybe we will se screens in the A320/321-fleet in the future as well...

Quoting BA319-131 (Reply 13):
Got to say I'm impressed with the ,meals in both classes, much better than I expected.

Yes, especially the Economy meal was far above my expectations, from a quality and a quantity point of view. Actually, if it had been presented on chinaware, it might have been a Business meal as well.

Quoting BA319-131 (Reply 13):
Quoting Contact Air (Thread starter):
He then told me that he would like to invite me into the Royal Jordanian Crown Lounge and put a stamp onto my boarding pass

- Nice, not sure how you managed that!

Neither do I - if I knew, I would try it every time now.  Wink

Quoting FLIEGER67 (Reply 14):
And especially that pics from your tour around Jordan, very interesting.
A country I will visit also sometimes soon.

It's definitely worth a visit.

Quoting FLIEGER67 (Reply 14):
Good to read about that perfect service level on your LH flights.
It seems they doing good business on the Middle East routes.

Service level is great and as flights on that route aren't really cheap, I guess they make quite some money with the destination, even if flights weren’t completely full.

Quoting Khaleej777 (Reply 15):
It looks like Lufthansa offer a really sound onboard product on these medium haul routes, especially in Business. Good to hear that, starting with your helpful check-in agent at FRA, the LH staff were friendly and professional. A real shame their airport lounges look like something between a warehouse and a car show room. Really soulless places.

Staff was definitely one of the most positive aspects on these flights. The LH-lounge might look not very personal indeed. But at least it is quite big, so it probably doesn't appear crowded even if there are much more passengers.

Once again thank you very much for all your feedback!

Regards

Christoph


User currently offlineBuck3y3nut From United States of America, joined Jul 2006, 876 posts, RR: 0
Reply 17, posted (5 years 1 month 3 weeks 2 days 22 hours ago) and read 24922 times:

excellent trip report. Jordan is a beautiful country and Petra is just gorgeous... I wish I could someday make it there...
thanks a bunch for writing this report & sharing it with us...


User currently offlineRobffm2 From Germany, joined Dec 2006, 1109 posts, RR: 0
Reply 18, posted (5 years 1 month 3 weeks 2 days 20 hours ago) and read 24744 times:

Danke schön for this nice TR.

Concerning the music while boarding:

Quoting Contact Air (Reply 16):
Quoting DALCE (Reply 10):
"Rosenstolz"....? It must have been Rammstein......

There is a title by Rammstein with the same refrain text, but I doubt that LH (or any other airline) would play Rammstein as boarding music. Although it would be something new Wink

This is Rammstein:
http://www.youtube.com/watch?v=dvzrOwIrSHI

This is Rosenstolz:
http://www.youtube.com/watch?v=ecQm9RbD7O0

Both songs: German music at it's best!


User currently offlineCaleb1 From United States of America, joined Nov 2008, 350 posts, RR: 3
Reply 19, posted (5 years 1 month 3 weeks 2 days 15 hours ago) and read 24481 times:
Support Airliners.net - become a First Class Member!

I really enjoyed reading your report. The photos were very interesting as well. A job well done.

User currently offlineTheCommodore From Australia, joined Dec 2007, 2569 posts, RR: 6
Reply 20, posted (5 years 1 month 3 weeks 2 days 11 hours ago) and read 24287 times:

Great trip report ! I would really love to go there, so mystical and different from the run on the mill tourist destinations
Interesting to see games provided in the lounge, I think that's a fantastic idea as it would really help pass the time waiting for flights etc.
I was surprised to see that LH have economy seat's in Business long haul, I would have been very disappointed considering it cost so many points, also they need to serve the meals course by course and not serve everything at once,just a small point but one that would make so much difference to the level of service
Cheers
TheCommodore



Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4208 posts, RR: 51
Reply 21, posted (5 years 1 month 3 weeks 2 days 7 hours ago) and read 24146 times:

Hi Christoph,
thanks for this report. A different LH route this time, since we usual see a mix of European legs on this forum  Wink
I don't prefer the A321 at all to fly in, but they are ok in front. Good to see that you got every flight the whole row for yourself, giving the extra privacy and comfort. Although for these longer legs, the A321 should better be fitted with a 2-2 layout and some more comfortable seats. But that's rather difficult for LH to do so.
Still they do better then KL's C-class product on the 737's, which are 3-3 layout and use all seats! I still remember my many flights on the KLM 739's which were in 2-2 layout for a longtime, and that was much more enjoyable.

Meals look very good too, quite impressed by these. Also the meal for Y class is not bad at all!

Gruß,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineStefanPAD From Germany, joined Dec 2005, 282 posts, RR: 0
Reply 22, posted (5 years 1 month 3 weeks 1 day 21 hours ago) and read 23796 times:

Hi Christoph,

a great TR and very interesting pics from the flight and Jordan.

Quoting Contact Air (Thread starter):
A senator Lounge and a Business Lounge are located in this area. I was entitled to visit the latter:

I've been to this Business Lounge last month as well, when I flew to JFK. If you leave from the non-schengen gates, I would prefer this lounge compared to the crowded market place down on the schengen floor. The view onto the apron is not so interesting there, but a silent a roomy place to stay.

Quoting Contact Air (Thread starter):
The plane for today was D-AISO, the newest A 321 in Lufthansa's fleet:

What a coincidence. I've been on D-AISO in Dec. 2008 on a short hop from MUC to FRA.

Quoting Contact Air (Reply 16):
I have realized this as well. However, I'm far away from being a Senator - I don't even have Frequent Flyer status. I have no idea how these letters got onto my boarding pass.

Did you check your miles account? Did you earn bonus miles?

Thanks for an enjoyable read.

Stefan


User currently offlineRJAF From Jordan, joined Jan 2007, 313 posts, RR: 0
Reply 23, posted (5 years 1 month 3 weeks 21 hours ago) and read 23249 times:

Nice report Christoph..

Glad you enjoyed Jordan. I have been to Petra may be 7 or 8 times and every time I visit, I'm still awed by its beauty and its history. The Nabateans were truly ahead of their time.

BTW, when I used to go to college in the US, I always preferred LH through Frankfurt. Great airline and great airport.

Cheers from Amman



Chance favors the prepared mind
User currently offlineContact Air From Germany, joined Apr 2001, 1154 posts, RR: 14
Reply 24, posted (5 years 1 month 3 weeks 20 hours ago) and read 23195 times:

Once again thanks to all of you for your great feedback!

Quoting Buck3y3nut (Reply 17):
thanks a bunch for writing this report & sharing it with us...

Thank you!  Smile

Quoting Robffm2 (Reply 18):
This is Rammstein:
http://www.youtube.com/watch?v=dvzrOwIrSHI

This is Rosenstolz:
http://www.youtube.com/watch?v=ecQm9...bD7O0

Thank you for the links! I used the opportunity to listen to both songs once again. Actually they couldn't be much more different.

Quoting Robffm2 (Reply 18):
Both songs: German music at it's best!

 checkmark 

Quoting Caleb1 (Reply 19):
I really enjoyed reading your report. The photos were very interesting as well. A job well done.

Thanks a lot  Smile

Quoting TheCommodore (Reply 20):
I would really love to go there, so mystical and different from the run on the mill tourist destinations

It's a really unique place. And it isn't crowded with tourists as many other destinations.

Quoting Airbuseric (Reply 21):
A different LH route this time, since we usual see a mix of European legs on this forum

Yes, in fact it was my first LH-flight outside Europe since many years.

Quoting Airbuseric (Reply 21):
Although for these longer legs, the A321 should better be fitted with a 2-2 layout and some more comfortable seats. But that's rather difficult for LH to do so.

Yes, during day-time, these aircraft fly on short-haul routes to TXL, LHR, AMS, etc. where "real" Business Class seats aren't needed. LH used to have these convertible seats some years ago where you could change three seats into two. But for some reason they don't use them any more.

Quoting Airbuseric (Reply 21):
Still they do better then KL's C-class product on the 737's, which are 3-3 layout and use all seats!

Yes, that's even worse.

Quoting Airbuseric (Reply 21):
I still remember my many flights on the KLM 739's which were in 2-2 layout for a longtime

That was much better.

Quoting StefanPAD (Reply 22):
If you leave from the non-schengen gates, I would prefer this lounge compared to the crowded market place down on the schengen floor. The view onto the apron is not so interesting there, but a silent a roomy place to stay.

That was my impression as well.

Quoting StefanPAD (Reply 22):
What a coincidence. I've been on D-AISO in Dec. 2008 on a short hop from MUC to FRA.

Wow, that once again shows the different routes this aircraft is flying.

Quoting StefanPAD (Reply 22):
Did you check your miles account? Did you earn bonus miles?

I earned bonus miles for two Economy-sectors (which I paid for), 1,892 miles for each sector, so all in all 3,784 miles. On my mileage account sheet it says "To reach Frequent Traveller Status, you have to collect another 31,216 miles in 2009". That is going to be hard...

Quoting RJAF (Reply 23):
Glad you enjoyed Jordan. I have been to Petra may be 7 or 8 times and every time I visit, I'm still awed by its beauty and its history. The Nabateans were truly ahead of their time.

Very nice to get a reply from Jordan as well!  Smile I'm sure you can visit Petra many times and still explore something new. It's so huge and so impressive.

Regards
Christoph


25 AirlineBrat : I enjoyed your trip report. Your pictures of Jordan were very nice. I wish to visit that country some day in the future. So much history!
26 Ndebele : Once again an enjoyable read, thanks for sharing! I don't know either, so I can only guess: Either it was because you showed your golden M&M credit ca
27 Contact Air : Thanks for your comments, Jim and Alex. Thank you! These are plausible theories - one of them might be true. I found it somehow surprising to see that
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