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LH: DXB-FRA-ATL "J"  
User currently offlinePlanereality From United States of America, joined Sep 2008, 103 posts, RR: 0
Posted (5 years 8 months 2 weeks 5 days 23 hours ago) and read 17896 times:

I flew to Dubai to conduct due diligence for Planereality.com
Here are some photos from outside Terminal 1 in Dubai:

http://i489.photobucket.com/albums/rr252/luxuryairandsea/final254.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/dropexit.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/AreaC.jpg
some of tonight's departures:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/departing.jpg

LH #631: DXB-FRA
BOEING 747-400
DURATION: 6 HOURS
http://i489.photobucket.com/albums/rr252/luxuryairandsea/final498.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/dxbintl.jpg

I found myself stuck in the check in lobby at the Dubai airport. See, I had arrived too early, before the Lufthansa desk opened and I had not printed my boarding pass online; hence, I could not pass through security. The check in desks are not staffed by airline employees, but rather airport employees. Some airlines only operate 1 or 2 flights per day from Dubai and when a flight is “open” for check in (roughly 3 hours before departure) the desk staff simply change the signage and the monitor to reflect whatever flight they are preparing.

By the way, passengers have to pass through a security screening just to get to the check in area. This was a free for all. People running into each other, knocking bags off the x-ray machine. People’s bags were passing through the x-ray while they still had a five person wait to pass the metal detector, causing a pile up of bags on the other end. Oy vey...

Interestingly, the check in lobby looked and felt like Grand Central Station at rush hour on steroids. Some people were running, yelling, sweating and just plain frantic. I sat back, watched the action and snapped a few….
http://i489.photobucket.com/albums/rr252/luxuryairandsea/final269.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/astana.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/iran.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/brunei.jpg

I was second to check in at the Business Class counter. No sweat.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/LHbanner.jpg

Security was a breeze. Just past the security check point, I saw a British guy storm up to a Dubai Military officer and demand to speak with whoever was in charge.
“Why?” the officer asked and sternly informed the Brit that he was indeed in charge.
The British man said something to the effect that the security personnel were rude, un-professional and their behavior would make people not want to return to Dubai.
There was another American next to me and we looked at each other and chuckled because neither of us would ever dream of saying something like that for fear of never being let back into Dubai or worse yet, not being allowed to leave!!! The officer and the plantiff walked off and I proceeded to the terminal.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/eqjlounge.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/mall.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/BAlounge.jpg

PRE-DEPARTURE FROM DUBAI
After I was through security, I still had a few hours to kill In the Star Alliance lounge right by gate 126; nothing special here; small & crowded; limited seating; 2 service areas, both self serve with full bar, beer & champagne. Finger sandwiches like tuna salad; roasted veggies and flank steak. Candy, potato chips, raisins, cheese & crackers were also available. Some passengers had nowhere to sit. The bathrooms had lots of water on the sinks and floor-the stalls have a spray gun (like the one in your kitchen) not sure if that’s to wash down the seat or wash your behind (didn’t use it for either). Free, slow Wi-Fi was also available.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/SAlounge.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/Anet.jpg

Boarding was chaotic as everyone in the gate area crowded the door to the ramp. The first announcement the gate agent made was for all those coach passengers seated in the back of the plane (i.e. rows 40-70) to board. Only after she had said that, she immediately then offered boarding for First and Business Class passengers to board. First time I had seen this and it certainly added to what was already a jam-packed mess.
Our ride to FRA:

http://i489.photobucket.com/albums/rr252/luxuryairandsea/ride.jpg

Once seated (14A), sparkling wine, juice and water were offered. I was surprised to see some crumbs between my seat and the wall of the aircraft. There was also a giant black hair on the headrest next to mine. Besides these two items, the plane was new and clean. The amenity kit was hidden in a compartment behind the seat and I didn’t find it until an hour into the flight.
http://i489.photobucket.com/albums/rr252/luxuryairandsea/seat.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/amenity.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/cabin.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/remote.jpg

About the same time, the steward laughingly showed me where the tray table was.
It took a long time to start the 1st meal service, or at least what I thought would be a meal service. Much to my dismay, only a snack was offered; no menus, no linens and when I asked for utensils, the steward looked shocked. I attribute the lack of food to the fact that this flight left at 2:25am local time. The FA’s were very diligent about refilling cocktails and water.
snack: chilled beef, fruit and very tasty chocolates:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/snack.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/coke.jpg

All of a sudden, out of nowhere, the plane hit what I thought was a massive air pocket. It was large enough of a jolt that even the FA’s serving drinks braced. The pilot immediately came on the PA and explained that another plane had cut us off and that plane’s wing had dipped into our flight path….(??) I started to wonder what qualifications were required for pilots in the part of the world. I mean, not our Lufthansa 747 pilot, but Iran Air or Royal Brunei Air? Yikes….

http://i489.photobucket.com/albums/rr252/luxuryairandsea/progress.jpg

I felt like I was the only one awake on this flight, but it did not matter because the super professional FA’s routinely checked on me to ensure I had all the water and whatever else I needed throughout the night. I was warm and it was tough to sleep. The seats move in just about any direction you want, but when they are all the way reclined and you lay into the shell of the seat, they become a little too narrow for broad shoulders, making on your side the most comfortable way to sleep. Somehow, I managed 90 minutes or so of shut eye.

Shortly before landing in Frankfurt, the cabin lights were turned on a second meal service started. The same male FA recited the breakfast choices in German, even though we had already had a conversation in English. I asked him to repeat it in English: “Mushroom pancake (?), muesli or continental cold plate.” I went with the 3rd option which was tasty but not terribly filling. Some variation of deli meat (definitely turkey based as we were flying out of the Middle East) and fruit.
With that, we landed in Frankfurt and I faced a 6 hour layover.

my seat after arrival from DXB:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/seat2.jpg

LH #444: FRA-ATL
AIRBUS A340-300
DURATION: @10 HOURS

A 6 hour layover is bearable; however, the one I experienced was extra difficult because of the hour the layover occurred. I was still on EST time and my arrival in Frankfurt was 6am local (midnight EST). Essentially, I pulled an all nighter. Yeah, I could have slept sitting upright somewhere, but somehow a had a few ounces of adrenaline left (which I would pay for later)
A business class boarding pass gave me access to Lufthansa’s business lounge, but not the Star Alliance Lounge (like in Dubai). Look, if I spend a few thousand bucks on an airline ticket, I should be entitled to any available lounge. My guess is that the only difference between the two lounges was hot food consisting of breakfast protein, which I was in dire need of and that is really the only reason I was annoyed. Plenty of drinks and continental breakfast items were available. There was also a shower available.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/outsidelounge.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/loungeentry.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/lounge2.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/lounge1.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/lounge3.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/fralounge.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/departures.jpg

After an hour in the business lounge I walked around for a while…a long while.
Here are some photos of my layover:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/lineup.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/casino.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/DL.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/lh747.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/LHgear.jpg

our bird to ATL:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/ridetoatl.jpg

A bad picture, but a good representation of how I felt.
http://i489.photobucket.com/albums/rr252/luxuryairandsea/deptgate.jpg

Finally, I was on the plane for a leisurely 10 hour hop to the US. What is so impressive about Lufthansa is how genuinely important it is to the flight crew that each passenger has a pleasant experience. You’re flying with people that take pride in their tasks and execute with passion.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/distance.jpg


First lunch was served. Lufthansa does it right-when food was served on this 2-2-2 configured plane there was a FA in each isle serving food with an additional 2 fa’s behind with drink carts. The FA called me by name when offering me a beverage.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/menu.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/menu1.jpg

shrimp cocktail with mushrooms:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/app.jpg

outstanding beef stew with carrots, pickled pearl onions and beaten mashed potatoes:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/beefstew.jpg

The seats on this Airbus were the same as the seats on Lufthansa’s 747-almost lie flat. I took a walk to the rear of the Business Class Cabin and found it completely empty...perfect! The FA said the cabin is typically full, but not today.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/jcabinlh.jpg
http://i489.photobucket.com/albums/rr252/luxuryairandsea/lhcabin.jpg
http://i489.photobucket.com/albums/rr252/luxuryairandsea/lhcabin2.jpg
http://i489.photobucket.com/albums/rr252/luxuryairandsea/jcainlh1.jpg

Sleep came quickly after lunch. The in flight entertainment consisted of the typical movies, music and games. I believe the movie selection could use more variety. I am not a movie buff, but of the 2 dozen movies, I had only heard of half of them.
After a nap, I watched “Journey to the Center of the Earth.” Not tops on my list but I killed two hours.

A “snack” and more cocktails were served before landing.
The "Asian" snack: chicken with satay sauce and marlin with mango salsa:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/lhsnack.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/flightpath.jpg

I would not think twice about using Lufthansa’s J product again: sincere service, clean planes and delicious food.
Thank you for reading


Andiamo!
15 replies: All unread, jump to last
 
User currently offlineTonyban From United States of America, joined Jun 2006, 345 posts, RR: 0
Reply 1, posted (5 years 8 months 2 weeks 5 days 23 hours ago) and read 17841 times:



Quoting Planereality (Thread starter):
All of a sudden, out of nowhere, the plane hit what I thought was a massive air pocket. It was large enough of a jolt that even the FA's serving drinks braced. The pilot immediately came on the PA and explained that another plane had cut us off and that plane's wing had dipped into our flight path....(??)

OMG.....I have never heard heard of a pilot announcing that they've been cut off by another plane.
This clearly shows air traffic control was not 'in control'. Must have been scary !!!


User currently offlineTonyban From United States of America, joined Jun 2006, 345 posts, RR: 0
Reply 2, posted (5 years 8 months 2 weeks 5 days 22 hours ago) and read 17825 times:

Oh...excellent trip report with nice pics.

User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 3, posted (5 years 8 months 2 weeks 5 days 22 hours ago) and read 17689 times:

Great report! LH's J product looked great, the food, and the seat. Though their lounges aren't the best.

//Jonas



SAS Plus is Business Class made faux!
User currently offlineDirectorguy From Egypt, joined Jul 2008, 1697 posts, RR: 11
Reply 4, posted (5 years 8 months 2 weeks 5 days 21 hours ago) and read 17560 times:

Thank you for the trip report, it is a fine and well-written piece indeed. It's always nice to hear a positive and refreshing TR.

User currently offlineDALCE From Netherlands, joined Feb 2007, 1712 posts, RR: 7
Reply 5, posted (5 years 8 months 2 weeks 5 days 20 hours ago) and read 17249 times:

Nice report of the C-class service LH offers.
They serve a steady and good product to everybody. Glad you enjoyed it!

ATC must have made a big failure, these things should never happen!!



flown: F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,77W,319,320,321,333,AB6.
User currently offlineJfklucky777 From United States of America, joined Mar 2008, 74 posts, RR: 0
Reply 6, posted (5 years 8 months 2 weeks 5 days 11 hours ago) and read 16481 times:

Nice TR! I've also flown J on LH but JFK-FRA-JFK and have similar feelings as you. The one thing I must disagree with you is LH's food....I thought it was terrible. When I flew, they had a guest chef that was supposed to introduce a more Asian feel to the menu but it was Asian/German food...HORRIBLE! The menus were very uninspiring and the food didn't seem fresh.

The FA's are terrific though! They were constantly ready to keep the drinks coming and were very attentive. I think that's what I liked most about the trip, the FA's!


User currently offlineCaspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 7, posted (5 years 8 months 2 weeks 5 days 6 hours ago) and read 16102 times:

Very nice report. Great pictures.

Quoting Planereality (Thread starter):
A business class boarding pass gave me access to Lufthansa’s business lounge, but not the Star Alliance Lounge (like in Dubai). Look, if I spend a few thousand bucks on an airline ticket, I should be entitled to any available lounge.

You probably mean the Senator lounge which is for LH Senators and Star Alliance Gold members. A business class ticket only gives you access to the business class lounge not matter how expansive it was. That are the rules.


User currently offlineIainbhx From United Kingdom, joined Dec 2008, 242 posts, RR: 0
Reply 8, posted (5 years 8 months 2 weeks 5 days 4 hours ago) and read 15910 times:



Quoting Caspritz78 (Reply 7):
You probably mean the Senator lounge which is for LH Senators and Star Alliance Gold members. A business class ticket only gives you access to the business class lounge not matter how expansive it was. That are the rules.

Although with a lengthy layover, I would have been tempted to use the new LH FRA Welcome lounge for arrivals, it's much better than the Business lounges which whilst improved over the last couple of years are still rather weak (especially for the long-haul passenger.



iainbhx
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 9, posted (5 years 8 months 2 weeks 4 days 17 hours ago) and read 15396 times:
Support Airliners.net - become a First Class Member!

Good report & pictures, thanks for sharing.

Still not sure if I would choose LH J class though, your report shows you are happy with them, though others seem to be unsure, still would take OS or LX over LH if using Star Alliance carriers to the same destination.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineGr8Circle From Canada, joined Dec 2005, 3124 posts, RR: 4
Reply 10, posted (5 years 8 months 2 weeks 2 days 2 hours ago) and read 14420 times:



Quoting Planereality (Thread starter):
I started to wonder what qualifications were required for pilots in the part of the world. I mean, not our Lufthansa 747 pilot, but Iran Air or Royal Brunei Air? Yikes….

Did your pilot announce the name of the airline that had "cut off" yours? It could have been a western airline for all you know....lot of European and other airlines fly thru that airspace on the way to various destinations....and Brunei is nowhere in the vicinity....


User currently offlineWilld From United Kingdom, joined Nov 2008, 246 posts, RR: 0
Reply 11, posted (5 years 8 months 2 weeks 1 day 9 hours ago) and read 14030 times:



Quoting Planereality (Thread starter):
I started to wonder what qualifications were required for pilots in the part of the world. I mean, not our Lufthansa 747 pilot, but Iran Air or Royal Brunei Air? Yikes….

Well you don't know that it was not the pilot of a western airline do you?

What makes you think that just because a pilot flies for Iran Air that he is not as qualified as an American pilot? I would not be shocked to find out their either pilots from Iran Air were trained in Europe. Just because you may not agree with a nations politics doesn't mean it has bad pilots!

As I mentioned last time someone raised this, Iran Air is not on the EU no fly list and maintains flights to Europe. If the airline was as bad as many on these boards think, it would not be flying to Europe.

Equally for your information Brueni is no where near the Middle East and up until 1984 was a former British Colony and a member of the commonwealth.


User currently offlineGr8Circle From Canada, joined Dec 2005, 3124 posts, RR: 4
Reply 12, posted (5 years 8 months 2 weeks 1 day 2 hours ago) and read 13812 times:



Quoting Willd (Reply 11):
Well you don't know that it was not the pilot of a western airline do you?

Could have been another LH plane for all you know... Big grin

Bottom line is, don't make such comments without having full knowledge of what happened....


User currently offlinePlanereality From United States of America, joined Sep 2008, 103 posts, RR: 0
Reply 13, posted (5 years 8 months 1 week 6 days 22 hours ago) and read 13456 times:

Thank you all for the comments and feedback!

Quoting Willd (Reply 11):
Well you don't know that it was not the pilot of a western airline do you?

Very valid point...and no I don't

Quoting Willd (Reply 11):
What makes you think that just because a pilot flies for Iran Air that he is not as qualified as an American pilot? I would not be shocked to find out their either pilots from Iran Air were trained in Europe. Just because you may not agree with a nations politics doesn't mean it has bad pilots!

Uh...my comment was not intended to raise your blood pressure and by all means, no political statement was made.

Quoting Willd (Reply 11):
Equally for your information Brueni is no where near the Middle East

Thank you for the geography lesson, believe it or not, we do have maps in the US. I was simply referring to a thought I had of a Royal Brunei flight that was also departing DXB that night. I regret that you took a simple trip report so personally.

Quoting Gr8Circle (Reply 12):
Bottom line is, don't make such comments without having full knowledge of what happened....

Fortunately for all, you don't decide where the "bottom line is"
I was simply telling readers what happened. Since I will never, and could never, know as much about aviation as you or "Willd", the curiosity of my thoughts was, by the majority of human accounts, natural.

Thanks again



Andiamo!
User currently offlineGr8Circle From Canada, joined Dec 2005, 3124 posts, RR: 4
Reply 14, posted (5 years 8 months 1 week 6 days 19 hours ago) and read 13332 times:



Quoting Planereality (Reply 13):
was simply telling readers what happened. Since I will never, and could never, know as much about aviation as you or "Willd", the curiosity of my thoughts was, by the majority of human accounts, natural.

I'm sorry, but your comment (the one we took objection to) was extremely biased and not in keeping with the "majority of human accounts".....when you make such a comment, in the middle of an otherwise excellent TR, you open yourself to some adverse reactions.... smile 


User currently offlineStar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 15, posted (5 years 8 months 1 week 5 days 13 hours ago) and read 12970 times:



Quoting Gr8Circle (Reply 14):
I'm sorry, but your comment (the one we took objection to) was extremely biased and not in keeping with the "majority of human accounts".....when you make such a comment, in the middle of an otherwise excellent TR, you open yourself to some adverse reactions.... smile

 thumbsup   thumbsup  Completely agree. I must admit I lost interest in reading at exactly that point.


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