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KLM MD11 - AMS-CUR R/t In C & Renaissance Hotel  
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Posted (5 years 6 months 1 day 22 hours ago) and read 23956 times:

Route: AMSCUR and return
Date: 13/03/09 (17/03/09)
Airlines: KLM
Aircraft: MD-11
Seat: 5A and 2D
Class: C

Baby, baby, baby...


http://pic40.picturetrail.com/VOL359/11064950/21759806/358922564.jpg

One of the best things about AF/KL's frequent flyer program Flying Blue is the Web Awards. With a bit of effort I managed to get a hold of a C class ticket to Curacao. Even though I am not a big fan of the Caribbean in general and the Antilles especially I wanted a long weekend of sunshine. I was also interested in the new Renaissance they build in Willemstad.

The flight leaves around noon from AMS. A perfect time. I arrived in time to enjoy the lounge a bit. The new section was also open now. Still nothing much as far as food is concerned. I did like the new quiet sections for sleeping.

Just bigger, but the same.




After about 45 minutes in the lounge I walked to the gate. I snapped a picture of an MD-11 (not my plane)

http://pic40.picturetrail.com/VOL359/11064950/21759806/358922500.jpg

And one that was actually my plane.

http://pic40.picturetrail.com/VOL359/11064950/21759806/358922505.jpg

The flight was really full. 100% in C and 100% in whY. I was originally seated in 6K but I soon found out the flight was a flying day care center. There were no less than 3 (!) babies seated in the second business class cabin. All of them cry babies and also 3 other young children who were restless and annoying. None of the families were seated together so I had the 'pleasure' of sitting next to a dad with a baby. I convinced the crew to do a version of musical chairs which finally ended me up in 5A with a gorgeous KL FA flying Non Rev sitting next to me.



My original 6J seat (before the switch)



The moment the doors closed and the fasten seat belt sign came on all children in Business and Economy started what must have been a well rehearsed symphony for annoying little pesty brads in A minor. I have never experienced that before. Behind me was a 2 year old the parents basically let roam freely (Isn't she cute? No she's not!), in the middle there were two more and finally one in 6J. The bassinet row in eco was also loaded with back up singers. I thank Etymotic for inventing the best earphones ever that almost drown out the sound of crying babies. I would strongly suggest making children up till 3 year old pay the full fare like everybody else, since they ruin it for everyone. I don't need any responses that your child is a dream. Apparently yours wasn't on board.

Just in case you don't believe me...
http://pic40.picturetrail.com/VOL359/11064950/21759806/358922531.jpg

5A is a fine seat. Loads of legroom and no one leaning into you. The seats are not cold at all like seatguru always seems to suggest. There is lots of room in front of you. Agoraphobics beware!

What surprised me was the lack of discipline in enforcing the integrity of the business cabin. For those who have flown the MD-11 they might know that the second cabin is loosely separated by a curtain. A lot of passengers simply walked into C, asked the crew where the toilets are and were directed to the business class facilities. The strangest thing I had ever experienced happened next. A father came from Y with his crying child (yes, another one!) and was allowed to use the area in front of the starboard door in front of row 6 to play with her... I mean, very nice of the crew but still. He only stayed for half an hour by the way.

The front cabin looks pretty ideal by now...


About 1,5 hours into the flight we were served dinner (at 14:00?). A nice salmon starter and paella as the main course. Desert was a very good chocolate mousse. Dinner service was slow (no wonder on such a full flight) so it only ended 1,5 hours later. I did not take any pictures since I was sitting next to this rather attractive flight attendant and I did not want to look like a geek...  

The flight time was 9:40 hrs and for 75% of the time we had added sound effects. The KLM crew was nice (as always) and offered me a bottle of wine for the discomfort. It really was unbelievable, also according to the crew. Customs at CUR was unbelievably quick and I was in a taxi 15 minutes after the doors opened.

I was looking forward to the Renaissance hotel in Willemstad. It had good reviews on TripAdvisor and it seemed a very good idea to have a resort style hotel with an artificial beach in the middle of town.



I just forgot that the hotel is on the Antilles were the lifestyle is just a little... different. Service was incredibly slow, they messed up about every order and at the pool they were more interested in talking to each other than serving the customers. Within 3 hours of arrival my Nokia Communicator was stolen and the hotel staff seemed very uninterested. The hotel had opened only recently and was still 'learning'. They only had a 41% occupancy and still everything went wrong. I fear for the future of this hotel.



I did have a room with a view that impressed!
http://pic40.picturetrail.com/VOL359/11064950/21759806/358922569.jpg

The hotel was far from ready. The smell of glue was all over the floor.


The hotel is next to the fort. A nice place to have a drink or dinner.


The one thing they did know how to make: Quesadilla!


They were really fantastic.

All in all I was not sad to leave. I was a little late checking out so I did not get to complain too much about the experience. I wrote an email later expecting to hear nothing but I actually got a reply from the F&B manager. That surprised me. I will talk to him tomorrow. I expect a partial refund since I heard other guests received the same, like my companion on the flight back.

No pictures there. Customs at CUR was slow this time and there is no line for business class. Luckily my travel companion was a nice guy and we soon got chatting about our experiences with KLM. He also thought the devaluation of the FB program was reason to leave Skyteam.

The flight back was ruined by a very annoying draft that blew straight in my face (and into the guy I met in line who actually sat next to me). They tried to do something about it but they couldn't. They even asked the captain to turn off the airco since it was really bad. The crew made a note of the problem and advised me to complain to KLM. I wrote CR and I wonder what their response will be.

I did manage a couple of hours of sleep after watching The Devil Wears Prada and a light meal (forgot what it was).

We were 20 minutes early and I was at the office right on time. Not that anything worthwhile came out of my mouth. In summary it was a fun but slightly disappointing weekend break. Neither of the flights were particularly relaxing (like I normally find them) and the hotel was a complete let down. Positive point (as always on KL) was the crew. Where do they find these attractive, friendly and easy going people? Next time (yeah, right) I will go to the Hilton where the KL crew stays, but it is more likely I will never do the Caribbean or at least the Antilles again.

As always feedback is appreciated!

[Edited 2009-03-21 18:03:40]

[Edited 2009-03-21 18:28:38]


Wherever you go, there you are!
34 replies: All unread, showing first 25:
 
User currently offlinePhileet92 From United States of America, joined Jul 2006, 303 posts, RR: 0
Reply 1, posted (5 years 6 months 1 day 22 hours ago) and read 23896 times:

Great Trip Report! certainly unique and sorry for the flying day care center. you should have also wrote CR about that too! =D at least you had an attractive FA who had to suffer with you.

User currently offlineStarAlliance38 From United States of America, joined Jan 2008, 1445 posts, RR: 3
Reply 2, posted (5 years 6 months 1 day 22 hours ago) and read 23869 times:

Great TR! I went to the US Virgin Islands this month and I want to go back to the Caribbean! BTW, those quesadillas look good lol.


Roar, lion, roar
User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 3, posted (5 years 6 months 1 day 19 hours ago) and read 23404 times:

Great trip report. I did not realize that there were still airlines using the MD-11.


God bless through Jesus, Jeff
User currently offlineAaden From United States of America, joined Jan 2006, 835 posts, RR: 0
Reply 4, posted (5 years 6 months 1 day 19 hours ago) and read 23393 times:

nice TR

I love the md-11

aaden


User currently offlineSKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0
Reply 5, posted (5 years 6 months 1 day 18 hours ago) and read 23350 times:

Thanks! The first part of your report was very well written, and VERY funny (but only for us readers, unfortunately not for you, having to experience it!) !! I too would be most put-out to be in Business and surrounded by evil little rug-rats! (I love my nieces, but thats IT!)
I had 4 days in the USVI last Oct and thoroughly enjoyed it, so maybe give the Caribbean another chance??
Anyway... thanks for the report, i enjoyed it.


User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 6, posted (5 years 6 months 1 day 17 hours ago) and read 23179 times:

I would have stayed at the Marriott. I love the Caribbean beaches. But not all hotels are on good beaches.

User currently offlineRSW88 From United States of America, joined Mar 2009, 18 posts, RR: 0
Reply 7, posted (5 years 6 months 1 day 16 hours ago) and read 23100 times:

Sorry your trip was so miserable!  Sad

User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 8, posted (5 years 6 months 1 day 14 hours ago) and read 22792 times:

Great report Henkybaby!

Your experiences in KL's WBC, seemed like a complete letdown. Why the devil would they even allow small children, to sit in Business Class? IMHO, they should put the screamy ones in the cargo hold, and the less screamy ones in the last row of Economy Class Big grin

The pics from CUR looked nice.

Thanks for sharing

//Jonas



SAS Plus is Business Class made faux!
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4269 posts, RR: 51
Reply 9, posted (5 years 6 months 1 day 14 hours ago) and read 22768 times:

Ouch, Henky! Thank hurts, seeing so many infants and children in C. Of course you won't expect them, but maybe this route is common for it?! I brought my parents to the gate for the KL735 last week, and I noticed also many nonrevs (KL staff) on this flight. They were mostly upgraded to C class, and most of these passengers were not bahaving like that! Some even didn't say 'thank you' for their seat arrangements.
Anyway, I fully agree with your statements. And your service in the hotel, the criminality on the island etc. etc., these factors still keep me away from our 'Dutch Antilles'  Wink I think that you can have better holidays elsewhere.
Thanks for the report and good pics!

Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineMilesDependent From Australia, joined Sep 2001, 856 posts, RR: 0
Reply 10, posted (5 years 6 months 1 day 13 hours ago) and read 22640 times:

Scratch CUR from my list of destinations. And scratch KLM MD-11s as well. Great report, as always from you. Sorry for the disappointing holiday  Sad

User currently offlineDirectorguy From Egypt, joined Jul 2008, 1685 posts, RR: 11
Reply 11, posted (5 years 6 months 1 day 13 hours ago) and read 22640 times:

Interesting trip report! Shame about the trip, I assume the hotel were having their soft opening in order to get rid of the little problems.
Interesting that the MD-11 was full on a seemingly regular schedule. I thought that KLM was struggling with these routes (didn't they cancel Aruba recently?). Seems like they're filling the cabin with upgrades, or they had a promo, or the tickets are simply low-yield.

I've always wondered about the Dutch colonies in the Caribbean-I assume they're in the Schengen zone or do tourists have to apply for a special permit in their nearest Netherlands embassy?


User currently offlineTrintocan From United Kingdom, joined Apr 2000, 3238 posts, RR: 4
Reply 12, posted (5 years 6 months 1 day 12 hours ago) and read 22532 times:

Thank you Henkybaby for this interesting trip report and the KL experience on the MD11 - it is indeed one of the few airlines still using this type for passengers. It's a pity about the hotel and the not-so-great experince in Business Class but I do hope that you enjoyed your time in the Caribbean.

BTW, the Netherlands Antilles and Aruba are outside the Schengen area (the French Departments d'outre mer are also outside) and so entry requirements differ - for example Trinidad and Tobago citizens among others can enter Curacao and Aruba without visas but need visas for The Netherlands itself. Martinique and Guadeloupe do require visas but these are different from Schengen visas.

Happy Travels.

TrinToCan.



Hop to it, fly for life!
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 13, posted (5 years 6 months 1 day 12 hours ago) and read 22422 times:

Thanks for the sympathy guys!

Quoting RSW88 (Reply 7):
Sorry your trip was so miserable!

Lets not get carried away. It could have been better, but I would not call it miserable. How you deal with setbacks determines how happy you are. I am very happy!  Smile

Quoting Airbuseric (Reply 9):
but maybe this route is common for it?! I brought my parents to the gate for the KL735 last week, and I noticed also many nonrevs (KL staff) on this flight

Yes, the crew told me that the Curacao is famous for it. Lots of families. The crew did mention that is was exceptional this time. Also lots of non-revs indeed. They left 6 at the gate this time and there were 3 in C. None of them were under 3 or crying however.  Wink

Quoting Directorguy (Reply 11):
I assume the hotel were having their soft opening

I assumed as much but the MOD said they were way past that point. I tried to tell him that I sometimes do secret shopping for a large asset management company so I knew what I was talking about but he stuck to his story. Also surprising that the MOD admitted that he had never worked in the hospitality industry before... Unfortunately Curacao has negotiated that only local people can work in the hotels.

Quoting Directorguy (Reply 11):
or they had a promo

Did I mention it was Friday the 13th? Normally a very quiet day to fly (according to the crew) but also a day with a lot of award availability. So that is probably why.



Wherever you go, there you are!
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 14, posted (5 years 6 months 1 day 11 hours ago) and read 22410 times:

Quoting Airbuseric (Reply 9):
They were mostly upgraded to C class, and most of these passengers were not bahaving like that! Some even didn't say 'thank you' for their seat arrangements.

In the defence of KLM I must explain that they gave the paying passengers first choice of seats in C and the non-revs had to take the seats that were left. Logically the good looking FA chose the seat next to me.  

However (and this is a big however) I am sure there were Plats or Gold in Y and it is my opinion they should have been upgraded to C and the non-revs should travel in Y, especially with a 100% load.

[Edited 2009-03-22 04:59:02]


Wherever you go, there you are!
User currently offlineConrad1402 From United Kingdom, joined Feb 2008, 64 posts, RR: 0
Reply 15, posted (5 years 6 months 1 day 11 hours ago) and read 22302 times:

Ah, my fellow KLM lover! Thank you for yet another excellent trip report on the world's best carrier. Your report was genuinely entertaining, well worded and great detailed pictures.

I'm actually flying out to DTW on KL tomorrow in WBC. Let's hope there's less babies and more space.

It's a shame that you don't have any pictures of the meal service. Although, given that you were next to a fine lady in blue, I understand why.

Quoting Directorguy (Reply 11):
(didn't they cancel Aruba recently?)

The cancellation of Aruba came about after KLM gained 100% control of subsidiary Martinair who operate Dutch holiday routes.

I'm glad the service was of usual KLM standard. I'll report back on my trip EDI-AMS-DTW and DTW-MDW-MSP-AMS-EDI when I get back. The return leg is on NW WBC, so it'll be nice to make the comparison.

Do you have any trips planned on KL for the future? I always like reading your reports!

conrad1402


User currently offlineCrimsonNL From Netherlands, joined Dec 2007, 1871 posts, RR: 41
Reply 16, posted (5 years 6 months 1 day 10 hours ago) and read 22191 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Hello Henk, nice report! Sorry to hear about the infants in the plane, which is basically the reason I don't like flying to really touristic destinations!


Nothing's worse then flying the same registration twice, except flying it 4 times..
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 17, posted (5 years 6 months 1 day 10 hours ago) and read 22163 times:



Quoting Conrad1402 (Reply 15):
Do you have any trips planned on KL for the future?

Not on KL unfortunately. My love for KL is dwindling with the deterioration of the FB program. Also I have had such good experiences on other airlines that I have shifted my loyalty to OneWorld and now that BMI has matched my (BA) Gold status to *A.

My upcoming trips are: AMS-LHR-HKG-SGN-Siem Raep-SGN-NRT-DPS-HKG-JNB-LHR-AMS between May 13th and June 7th.



Wherever you go, there you are!
User currently offlineDebonair From Germany, joined Jan 2004, 2429 posts, RR: 4
Reply 18, posted (5 years 6 months 1 day 9 hours ago) and read 22026 times:



Quoting Henkybaby (Thread starter):
A father came from Y with his crying child (yes, another one!) and was allowed to use the area in front of the starboard door in front of row 6 to play with her...



Quoting Henkybaby (Thread starter):
All of them cry babies and also 3 other young children who were restless and annoying.

Maybe KLM should start on selected routes (like Gulf Air) a Sky Nanny-service.:D


User currently offlineRleiro From Venezuela, joined Jan 2006, 499 posts, RR: 7
Reply 19, posted (5 years 6 months 1 day 9 hours ago) and read 21998 times:

Thank you for writing such a good trip report.

Saludos,

Roberto.



A proud SVZM Spotter!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8542 posts, RR: 54
Reply 20, posted (5 years 6 months 1 day 4 hours ago) and read 21607 times:
Support Airliners.net - become a First Class Member!

Hi Henkybaby,

Great report, nice pictures too.

Quoting Henkybaby (Thread starter):
I convinced the crew to do a version of musical chairs which finally ended me up in 5A with a gorgeous KL FA flying Non Rev sitting next to me

- Nice, did you manage to meet up in CUR?

Always a shame when young children travel in J, I know you can't really complain if the parents pay for them, but it's not great for us non kid people.

The hotel sounds like a less than great place to stay, best remind myslef if there in the future.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 21, posted (5 years 6 months 1 day 4 hours ago) and read 21534 times:



Quoting BA319-131 (Reply 20):
I know you can't really complain if the parents pay for them

Well, they don't if they are under 2... That is what bothers me.

Quoting BA319-131 (Reply 20):
The hotel sounds like a less than great place to stay, best remind myslef if there in the future.

In the future it is going to be the best hotel on the island. It is just not there yet. I have spoken to management there and I have graciously been offered a free future stay to experience their service when they have a little more experience behind them.



Wherever you go, there you are!
User currently offlineAlexEU From Serbia, joined Oct 2007, 1817 posts, RR: 2
Reply 22, posted (5 years 6 months 1 day 3 hours ago) and read 21395 times:

Hi, Nice trip report!

Why is AMS-CUR demand in C very high? I've always wondered why small children with their parents fly in C class !

Regards, Alex


User currently offlineTravellerPlus From New Zealand, joined Nov 2008, 347 posts, RR: 0
Reply 23, posted (5 years 6 months 6 hours ago) and read 20680 times:

Henkybaby

Quoting Henkybaby (Reply 21):
Quoting BA319-131 (Reply 20):
I know you can't really complain if the parents pay for them

Well, they don't if they are under 2... That is what bothers me.

Correction. Infants without seats pay 10% of the adult fare. On a business class fare they may still be paying hundreds of euros, especially if the airline bases the 10% on the full published level rather than than the discounted fare the parent paid. (A common practice.) If they occupy a seat, they pay the child's fare. Perhaps, in this case, the children generated more hard-cash for KLM than your reward ticket?

As a non-parent myself, I certainly empathise with the discomfort, even annoyance, of having sharing a flight with others' children. Therefore, maybe KLM was making the best of the situation by putting all the children, reward tickets and non-revs in the smaller second cabin, presumably leaving the paying passengers in the forward, child-free, cabin?

I'm just offering a different perspective on the situtation for your consideration...

Please keep the reports coming as they are exquisitely written and the photography is superb! Thanks.

Respectfully yours, Traveller Plus.



What goes around comes around....unless your luggage is not on the carousel...
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 24, posted (5 years 6 months 4 hours ago) and read 20481 times:



Quoting TravellerPlus (Reply 23):
Perhaps, in this case, the children generated more hard-cash for KLM than your reward ticket?

Since the cost of award tickets is calculated in the ticket price (miles aren't free) I consider an award ticket just as much a paid ticket as a regular ticket. Besides, I spoke to one of the families on the bus from car park to airport and they were travelling on award tickets too. They did mention they did not have to pay for the under 2's but maybe I remembered wrong.

Quoting TravellerPlus (Reply 23):
presumably leaving the paying passengers in the forward, child-free, cabin

Nope. When I got my ticket I could also have chosen the first cabin. My mistake that I chose legroom...  Smile



Wherever you go, there you are!
25 AA737-823 : I don't know, but if you ever find out, TELL ME. I MUST MOVE THERE. SOON. I fail to see how the MD-11 is responsible for dozens of screaming babies.
26 Christao17 : I've never seen so many children in business class!
27 BFS : Nice report and it's a shame to have your journey ruined by noisy children. I have often seen crying children in premium cabins and although it may se
28 Henkybaby : Trust me: 12 seats and 5 screaming children is enough to ruin your flight. Adding 40 more would not have made a difference at all.
29 RetroLivery : I completely 100% agree. The point of a Business Class cabin is for business travelers to have an environment conducive to work and rest in preparati
30 Post contains images Readytotaxi : 1000% agree. the Business cabin is not a nursery no matter what the price. I did AMS -AUA KLM on an MD11 and had just one small child but by the time
31 RetroLivery : Hahahaha, amazing.
32 Carlisle : Being that I am a fan of window / gate shots, this one happens to be one of my faves! Oh this must've been nice... I hope that on such a flight, you
33 Henkybaby : It is nice to know that KLM actually sympathizes with me. I have received 5000 miles for the annoying air conditioning and (surprise, surprise) 5000 m
34 Kimberlyrj : It seems whenever I fly as a PAX I have brats near me and babies next to me and even as a female sometimes I just want to flush them down the loo! I
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