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British Airways J SEA-LHR-AMS Longer-Better-Ruder  
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9697 posts, RR: 52
Posted (5 years 7 months 8 hours ago) and read 21039 times:

I was headed to Amsterdam and London, and decided to use Alaska Airlines frequent flyer miles. 280,000 miles were available, so my choices were NW business or BA club world for the two business class tickets. Obviously I thought BA was offering a superior product, so I decided to forgo the nonstop on NW in favor of more comfort on BA. 24 hours early, I check in online far enough ahead of time to get two seats next to each other on the upper deck of the 747.

I looked earlier in the day to check to see if the flight was on time. Unfortunately it showed a 40 minute delay. Since I only had a 1 hr 40 min connection in LHR, this made me worried. Regardless, I head to the airport as I normally would for the 7:40 flight. I leave at 5:30 from my house in Renton which is about 6 miles from the airport. I arrive by 5:50. We check in at the Club World desk. We get the seats I had requested which were in the second row on the upper deck. Check in was quick and efficient. We are warned that our flight is delayed 50 minutes due to a late arriving aircraft, but due to favourable winds, we should only be 15 minutes late into Heathrow and that we should have no problem catching our connection.

We had carry on items only, so we head to security. It was not that crowded with only a 5 minute line. I did not see any signs for a priority security lane for business class passengers. The TSA agent checking boarding passes was being very judicious. She made the man before me take off his hat. She thought that I didn’t resemble the picture in my passport, which is mostly true since it was taken 8 years ago when I was a senior in high school. I pull out my drivers license and eventually she lets me through. I’m glad she cared, but am not sure why she was so careful.

After security we get on the train to the S Satellite. Once up there, we get in the elevator to the top floor where the BA lounge is. We check in and I ask the agent if the flight was full. She responds by saying “why? Do you want an upgrade?”. I innocently say that I was just curious and she tells me that club world will be 100% full. We take a seat for about an hour. We grab some glasses of wine and snacks as it is getting close to dinner time. After a while, I go for a walk and see that the 747 has arrived along with a SAS A340. There are a good number of economy passengers waiting around the gate. I head upstairs to the lounge again and get a martini.



At 7:50pm a boarding announcement is made. The two of us hop the elevator down with some people who exited the first class section of the lounge. Boarding was crowded, but the fast track line was quick. We head down the jetway after showing our passport and have to show the boarding pass again once we board. We are directed up the stairs. This was my companion’s first trip on a widebody and he was a bit surprised as we went up the stairs. I ask the flight attendant if I can put my bag in the closet at the top of the stairs. He says put it in the back while rudely muttering under his breath that it belongs in the hold to the other flight attendant. I proceed to my seat and get situationed and put some things in the side storage lockers on the upper deck.

Champagne is passed out and we begin to get settled. Boarding did not take too much longer. Before too long we get the announcement from the flight deck that we are about to push back and welcome us aboard. More announcements are made as we begin to push back. A female flight attendant pops out our screens and we watch the cartoon safety video. We begin our long taxi to the north end of the airport. I was excited at this point to get in the air and leave home for a week.

We make a left turn onto 16L and the engines throttle up. My companion is surprised at how slowly we accelerate. The 747 is not the sports coupe, but gets the job done. After 48 seconds, we rotate and slowly make our way into the air. It was a gradual climb. I am seated backwards in the window seat. It is a little unusual but not a big deal for me to be sitting backwards. The seat is naturally reclined enough so that even with the angle on takeoff, I am not leaning uncomfortably.

At around 10,000 ft, the seat belt sign goes off and the flight attendants start getting ready. I casually read and talk with my companion as we climb. Dinner menus are handed out. First out is the beverage cart. I choose some Red Wine. The selection was of middle caliber wines that cost in the range of $15-25 normally. The 4 choices are not bad and I have a syrah. It was a bold wine that I enjoyed. I also have water with it. I knew I wanted to have a couple glasses of wine so that I would be certain that I would sleep through the entire flight.

I select tortellini for dinner and have a salad for the appetizer. My companion wanted the Mahi Mahi, but it was unavailable so he went for beef. The food in my opinion on BA is not the best out there. The salad started off good and we proceeded to main course.



It was a drawn out service, but performed at a reasonable pace. Wine was passed out with each course of the meal. All of the service was done via a cart and nothing was hand carried, which is quite different than some other airlines in the premium cabins. Throughout the flight, I conversed with my companion. It was nice being face to face. It is easier to hold a conversation than it is side to side. Facing opposite directions meant that there was no elbow rubbing and I definitely felt like I had more personal space.
I had some wine with each course, which definitely made me ready to go to sleep after dinner. I skipped the dessert as I usually don’t eat dessert. Once my tray was collected, I was pretty ready to go to sleep. It was about 10pm Pacific time. We had been in the air for about 90 minutes. Flight time to go was about 7 hours.



I reclined the seat to its full position. I adjusted the leg rest as well. The leg rest/pedastle is not the easiest to adjust, but I did make it suited for my needs. The bed was perfectly comfortable for me. The flight attendants made sure that all of the window shades were shut. I slept very well. I woke up once in the night and drank about half the bottle of water that was placed next to me. I briefly noticed the beginning of the breakfast service, but decided to skip it so that I would get a solid 6 hours of sleep.

When the light in the cabin started to get brighter, I finally did wake up. It was 4am Seattle time but 11am in London. We were less than an hour out. I freshened up and requested some more water. I pulled out the PTV and enjoyed the on demand system for about 15 minutes. I watched a portion of a friends episode.

The captain came on and announced we were 20 minutes from the seat belt sign coming on. They played an arrivals video about LHR. I tried to pay attention but was too groggy. The seat belt sign came on and the flight attendants made the announcement to prepare for landing. My companion finally wakes up with some prodding at this time. He was fast asleep and slept well, but almost got into bed with someone else at night when he walked back from the lav and went to the wrong seat. Fortunately he felt the lady and realized his mistake before she woke up.

The arrival process on BA has them prepare the cabin for landing far earlier than any other airline that I have flown on. The flight attendants get everyone prepared and ready far earlier than they need to in my opinion. I would appreciate the extra time in the comfortable reclined position watching the PTV, but they want everyone perfectly in lined. Not so surprised that the British are the ones following everything strictly to the book. Well my companion got up to use the lavatory. The flight attendants come by and seem completely stunned that he got up (we were probably at 15,000ft at this point). One flight attendant said to the other “well I guess we’ll just circle around heathrow until he’s ready”. I was taken aback by how rude that was since he said it loudly in the middle of the cabin. He was definitely unprofessional saying something like that. Yes you should not get up, and the flight attendants have the right and obligation to inform you to follow the regulations, but it is not acceptable in my mind to be rude and make sarcastic remarks about it. He seemed to be talking to the other FA as if they were friends and there for each other and ignore the passengers opinions. I can understand flight attendants gossiping in the galley, but not being rude in the cabin.

We make a few turns and descend into Heathrow with a quick view of central London out the window. There was no circling or delays, which was nice since we were trying to make up time. The landing was nice and smooth. Kudos to the captain. We touched down at 12:05, which meant we were only a few minutes late. We pull off the runway and head towards terminal 5. But we stop on the taxiway and the captain announces that our stand is occupied and we will have to wait about 10 minutes. Oh well, at least our connection seemed legitimate, so I was not too worried.

Eventually we pull into a gate and the seat belt sign goes off. Everyone gets up and gathers their belongings. We waited a couple minutes at the top of the stairs and the flight attendants were being very friendly and chatting to some of the passengers. I began to think that those who were British were treated with a bit better of an attitude. I believe that this was unique to the two flight attendants on board this flight. I think in the end, I prefer a senior flight attendant who is respectful rather than a younger, less mature flight attendant in their 20s or 30s.

We exit out the single jetbridge and on our way to the terminal. We are at the B concourse. We head down 3 sets of escalators and into a train to the other concourse. It was all very structured and organized on where to go, although there was a lot of time spent on escalators, moving sidewalks and trains. We then head up 3 more floors and find a very long line at the international connections line. We find the fast track line and get our boarding passes scanned. We wait about 15 minutes in a line that ends at an escalator down there. The fast track line didn’t help that much. We then head up the escalator and get in another line for security. They were being extremely strict and not letting people deviate from the rules. It was obvious to tell who some of the Americans were since they were less willing to follow the organized guidelines. I take everything out of my pockets and belt, but leave my shoes on and make it through. My companion sets off the metal detector for what seemed like the first time in his life and was surprised at how close the pat down that they give was. He made it through though.

We are now in the shopping mall which is terminal 5. It is 1:05 now and 35 minutes to departure, so we go straight to the gate. It was at the other end where many EU flights were leaving from. We are there 5 minutes before boarding was to be, so my companion said he wanted to run up and get some coffee at the lounge directly above us. I stay with our belongings while he was gone. The flight leaving at 1:45 to Bucharest boards and the gate closes and our flight has not boarded yet. I’m getting nervous because my companion is not back yet. It is 1:30 and he finally returns as everyone is boarding. He didn’t have a watch and was a little groggy so he didn’t know what time it was and when boarding was. I am glad he made it because I didn’t know what he was going to do.

We have our passports reviewed and boarding passes scanned. We walk down the long jetbridge to the A319. Once on board, the flight attendant looks at it and we go to row 4 in the club Europe section. We had the A and C seats as the middle seats are left empty. I don’t like this layout since I prefer the US style of having a wider seat with more legroom. Unfortunately that is not the way that Europe does it.

The flight attendant takes our coats as they are large and heavy which was nice. We pull out our Amsterdam guidebook and begin planning what to do in the next days as this was a vacation afterall. The captain announces that we will have a 15 minute gate hold due to heavy amounts of traffic departing. It was a reasonably clear day, but delays always happen at the most overcrowded airport in the world.

We push back and head to the east to line up for takeoff. It was a long and slow taxi. There were some interesting tales to look at outside the window of airlines that I rarely see. It was nice to see the two lonely Air New Zealand birds parked next to each other that would be doing the incredible feet of meeting up in 24 hours but by going the opposite directions, which make that tiny little airline from a country of 5 million people be the only airline in the world that can take you around the world.

We line up on 27L and spool up for our takeoff. It seemed derated, but a heck of a lot faster than the lumbering 747 from SEA. We climb smoothly and make a turn to the right and fly North of London on our East North Easterly heading to AMS. After about 8 minutes, the flight attendants start preparing for the meal service. I counted 6 flight attendants aboard the small Airbus with one I believe being in the flight deck for takeoff. That’s double the minimum crew that you’d find on a US carrier, but they have to work hard to get a full service done on a 45 minute flight. At this point my companion and me are quite hungry as we had expected some time to snack in Heathrow, but out shrinking layover time and long queues eliminated that possibility.

I have some water since I was dehydrated and enjoyed the medium sized chicken ceaser salad. I knew I would have to eat reasonably fast, but my companion did not realize and he slowly at. Well as you would know, we quite quickly were about to go down and since BA likes preparing for arrival rather early, the flight attendants began collecting meals. I had just finished, but he was only about 1/3rd of the way into his meal. The flight attendant said he had a few minutes, so he was able to gobble it up along with the coffee (which obviously was not quite at the standard that us spoiled Seattleites are used to) that was passed out.

The meals are all collected and we are preparing for arrival after our short flight. We fly right over central Amsterdam, but there were a few too many clouds to get a good view. We make a sweeping right turn to line up to Schipol. We could really feel the tail swinging back and forth as we approached. The turbulence was a bit uncomfortable. It felt like the pilots were dealing with quite a crosswind. We have a rough touchdown with one wheel hitting first. We slow without use of reverse thrust and make a rather quick taxi to the gate.
Once we are at the gate, the two of us are excited to be done with our long journey. It felt like it went very quickly though. We head out and my companion almost forgot his coat that the flight attendant was kindly holding in the galley. I grab mine and definitely needed it since it was windy and cold in AMS. We make a walk over to immigration. It is rather simple with the security officials speaking perfectly clear English to us. At that point I realize that every single sign in AMS is in English… only English. There was not Dutch in the airport. I had been told that everyone in Amsterdam speaks English, but that was taking it to an extreme. It worked out well for us.

We try to buy a train ticket to Amsterdam Centraal at a kiosk, but it did like our American credit cards. We head outside into the adjacent train station and buy tickets at the counter. It is very convenient how the train station is right in the airport. We grab some Evian and wait about 2 minutes for our train into Amsterdam. It was 4,40 Euros and about a 20 minute ride. The train is the way to go. The smooth and silent electric train got us there comfortably and we exit the crowded train terminal and walk the 1km to our hotel which kindly enough google maps was 3 blocks off in its directions. We dodged the bicycles and trams and checked in to start our European trip.

Summary
Overall, I think BA offers a good product. The seat is great for sleeping, eating and everything. It is the most comfortable business class when travelling with a companion that I have flown. I definitely will fly with them again. The new seats are an improvement over the old, although I thought the old were perfectly acceptable as is. The upper deck makes things a lot nicer with the side storage bins.

The drawbacks were that they prepare the cabin early which limits the amount of time for sleep, food or relaxation. The other bad thing was the unprofessional crew members we had on the SEA-LHR sector. I hope it is an isolated incident because I have had equally amazing crew members on other BA flights especially on my previous escapade of a LHR-SEA flight that we had to board three separate times on two different planes over a 24 hour period before BA could solve all the technical problems. I think flight attendants should be careful with humor, especially when talking within earshot of passengers because on international flights like this, you get a wide mix of nationalities. Someone who is British might not respond the same way as an American or Indian (which I believe are the three most common nationalities on BA flights). Oh well, it wasn’t that big of a deal.
I also think BA Club World is good enough so that first class is unnecessary. I know when I speak to my mother, she says she likes First when flying alone, but with a companion Club World is great. I had a good time and my companion did as well. We got there on time.

Rankings:
Check In: 9/10
Lounge: 6/10
Boarding: 5/10
Ground Crew: 8/10
Cabin Crew: 4/10
Food: 5/10
Seat: 10/10
IFE: 9/10
Overall: 7/10

Thanks for reading all 12 pages of this report. Please leave some comments. I might write CityFlyer AMS-LCY on a RJ85 if you'd like.

Feel free to read one of my other rather opinionated reports (sorry that my old server that hosted the pictures has been deleted and they are gone forever)
http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/145344/
http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/146316/
http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/117407/
http://www.airliners.net/aviation-forums/trip_reports/read.main/52047/
http://www.airliners.net/aviation-forums/trip_reports/read.main/76333/
http://www.airliners.net/aviation-forums/trip_reports/read.main/90356/
http://www.airliners.net/aviation-forums/trip_reports/read.main/94549/
http://www.airliners.net/aviation-forums/trip_reports/read.main/92088/
http://www.airliners.net/aviation-forums/trip_reports/read.main/93445/
http://www.airliners.net/aviation-forums/trip_reports/read.main/90578/
http://www.airliners.net/aviation-forums/trip_reports/read.main/65586/
http://www.airliners.net/aviation-forums/trip_reports/read.main/85485/
http://www.airliners.net/aviation-forums/trip_reports/read.main/83957/
http://www.airliners.net/aviation-forums/trip_reports/read.main/76623/
http://www.airliners.net/aviation-forums/trip_reports/read.main/64586/
http://www.airliners.net/aviation-forums/trip_reports/read.main/70088/
http://www.airliners.net/aviation-forums/trip_reports/read.main/69626/
http://www.airliners.net/aviation-forums/trip_reports/read.main/69705/
http://www.airliners.net/aviation-forums/trip_reports/read.main/67513/
http://www.airliners.net/aviation-forums/trip_reports/read.main/65982/
http://www.airliners.net/aviation-forums/trip_reports/read.main/65478/
http://www.airliners.net/aviation-forums/trip_reports/read.main/56665/

[Edited 2009-04-30 19:50:56]


If you have never designed an airplane part before, let the real designers do the work!
30 replies: All unread, showing first 25:
 
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 1, posted (5 years 7 months 8 hours ago) and read 20887 times:

Thanks for posting...it certainly was long. Too bad about the rude crew...that might have ruined my experience.

[Edited 2009-04-30 20:57:30]

User currently offlineB747forever From Sweden, joined May 2007, 17126 posts, RR: 10
Reply 2, posted (5 years 7 months 7 hours ago) and read 20870 times:

Nice TR

Glad that you made your connection at LHR.

Quoting RoseFlyer (Thread starter):
Cabin Crew: 4/10

That is a really low rating of the BA cabin crew. Okay you had a bad experience with them, but was it really that bad that they deserve a 4 out of 10?


Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlineCityofAthens From , joined Dec 1969, posts, RR:
Reply 3, posted (5 years 7 months 7 hours ago) and read 20778 times:

Thanks for the report ... very interesting reading ... I'm a BA crewmember myself .... unfortunately with 14,000 crew they are a more than a couple of idiots out there .. seems you ran into two of them .... I'm so sorry .... that is not the norm on BA, I can assure you.

Regarding preps for arrival, the procedure is that the Captain will make a PA @ 40 minutes prior to landing in order to advise those needing to use the toilets etc. to do so then; @ 20 minutes prior to arrival, everyone is to be strapped in no exceptions. As you observed, this is strictly enforced.

Is this too early? Perhaps, I'm open to suggestions; I think BA has the economy sections in mind with the 20 minute rule ... it can take a long time to secure the cabins believe it or not, it varies from flight to flight.

I'm with you on the food .... very average .....

Thanks again and I hope you're having a good time in Holland. I reckon you should visit the Flower Market, it's amazing ....


User currently offlineLufthansa From Christmas Island, joined May 1999, 3224 posts, RR: 10
Reply 4, posted (5 years 7 months 7 hours ago) and read 20760 times:



Quoting RoseFlyer (Thread starter):
I also think BA Club World is good enough so that first class is unnecessary.

Umm.... if you actually ever used that first you'd know its in another league altogether and yes, it is necessary because their is a market for a more luxurious, more exclusive product.
Just because a lot of US carriers can't make it work...doesn't mean there isn't a market for it or it isn't needed.

If found this thread was a little too US centric and as a consequence, I think you may have missed over some of the finer points of BA's offerings. There was also a certain arrogance being displayed in regards to your partner's use of the Lav while the seat belt sign is on. Here is the thing. You're partner clearly acted in appropriately by ignoring the sign. Whilest not the most professional... it isn't unreasonable to expect an inappropriate reaction. You've got to remember British society is far more civic minded than American Society... as you noted with ques and so forth. If you act in appropriately well that's considered bad manners and you're inviting a less then ideal reaction. In other words... the flight attendents saw your partners behaviour as self-centered. In that they were trying to organise a landing and he was perfectly willing to hold everybody else up. Which is probably why they weren't so warm afterwards.

Next as far as food is concered. I hate to say it but most American cities aren't exactly gastronomy capitals. I've lived in America too so I know what I'm taking about. That being said there are plenty of great places to eat too... New York City is Aboslutely home to some of the worlds best and most innovative restaurants. But for the last few years London has ruled the global stage in this department.

Quoting RoseFlyer (Thread starter):
British might not respond the same way as an American or Indian (which I believe are the three most common nationalities on BA flights). Oh well, it wasn’t that big of a deal.

On US flights yes... but once again this is a US centric view. How about South Africans, Hong Kong chinese, Australians, and even Scandinavians? They all make up huge numbers of PAX for BA. They're just unlikely to ever be on the SEA flights too much.

I think the thing to remember here is BA is pushing a very British Product. That means certain values that are very British are a key part of their offering, which includes British Protocol which is in conflict with American and even some European ideas of things. If you compare BA's offerings with for example Qantas... you see some differences. BA will be more formal, BA will be more traditional and BA will be more Understated in their approach. Qantas will take on a slightly more contemporary approach which is reflected in things like Serviceware and menu offerings.. experimenting in ways that BA may find slightly too "loud" or "Abstract". Compare this again with say Emirates who are much much much louder in their offerings... much more in line with Southern Europe in their approach.

Such a thing, although of very high quality, isn't considered "understated elegance", in the simple yet refined ways that appeal to London and thus what BA are really about. I heard it once put that Emirates would "sprinkle diamonds all over even a turd". This sort of thing just isn't British. Though there is of course another side to it all...the young funky hip and trendy side...the side that Richard Branson taps into so perfectly with is offerings. Different Horses for Different Courses.

So please don't take this the wrong way... I'm just suggesting...particuarly in regard to Catering but also a few cultural clues... that perhaps you missed a few of the finer points not quite understanding the way things are done in the UK. The salid would be a good example. The sliced bocconcini and tomato are typical of the sorts of starters you would find in plenty of good restaurants... that's about gental flavors of simple delicacies combining. It's not loud in any way at all.... in fact its all rather subtle. As people In Melbourne would say "Bogans won't appreciate it".(In London they'd say 'the chev's') But it is indeed rather high quality.


User currently offlineLufthansa From Christmas Island, joined May 1999, 3224 posts, RR: 10
Reply 5, posted (5 years 7 months 7 hours ago) and read 20753 times:

PS - I'd personally pick Emirates or Qantas for food over BA but that's just my personal opinion!

User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 6, posted (5 years 7 months 6 hours ago) and read 20708 times:

My sister flew BA C to New York and said the food was not that great. She also said a Steward was rude to her.

However in Y I find it good. The crews have been friendly. The only thing I don't like is the 31" legroom. And they don't give full mileage credit on discounted tickets. I love their new terminal.


User currently offlineLufthansa From Christmas Island, joined May 1999, 3224 posts, RR: 10
Reply 7, posted (5 years 7 months 6 hours ago) and read 20635 times:



Quoting Semsem (Reply 6):
And they don't give full mileage credit on discounted tickets. I love their new terminal.

Depends...if you're with QF's program and flying BA and you're on the kangroo route you get it...but outside that no. But that must be coming back to bite them now given all those empty club world seats...and I bet it helped Richard in regards to regular Trans Atlantic folks who travel in economy.


User currently offlinePellegrine From United States of America, joined Mar 2007, 2480 posts, RR: 8
Reply 8, posted (5 years 7 months 6 hours ago) and read 20610 times:

Thanks for the interesting TR, especially for the somewhat negative parts, people frequently overlook that. I've never had really bad crew on BA but have experienced 'British curtness' (also Australian and French, lol), honestly i just chalk a lot of that up to cultural difference. Although sometimes I'm somewhat unexpected in my remarks to people like that and I'll reply in an equally rude/curt way and laugh them off to myself! Glad your trip was good nonetheless.


oh boy!!!
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9697 posts, RR: 52
Reply 9, posted (5 years 7 months 5 hours ago) and read 20523 times:



Quoting Lufthansa (Reply 4):

Umm.... if you actually ever used that first you'd know its in another league altogether and yes, it is necessary because their is a market for a more luxurious, more exclusive product.
Just because a lot of US carriers can't make it work...doesn't mean there isn't a market for it or it isn't needed.

Yes I have flown in first on a variety of carriers. I think it is unnecessary to pay for it on BA. BA Club World offers comfortable seats so that you can adequately rest, adequate catering options, convenient check in and lounges, etc. First offers better, but I do not think I would recommend that to anyone. It isn't worth the money. Yes there is a market, but I don't think that I feel justified spending that much even if it is on a company's dime and would not recommend it to people I know since Club World is so good.

On the other hand, upgrading to first class on American or United is definitely worth it. The seats are noticeably more comfortable for sleeping and the service is significantly better.

Quoting Lufthansa (Reply 4):
Whilest not the most professional... it isn't unreasonable to expect an inappropriate reaction.

While I understand pointing out that he was not to get up is appropriate. Being rude and insulting is never appropriate to a customer in my book.

Quoting CityofAthens (Reply 3):

Is this too early? Perhaps, I'm open to suggestions; I think BA has the economy sections in mind with the 20 minute rule ... it can take a long time to secure the cabins believe it or not, it varies from flight to flight.

Well it is the exact opposite of what I am used to. In the US they wait to cruising altitude before you can get out of your seat, but then wait as long as possible on approach before finishing preparations. At some airlines, seats and baggage do not need to be prepared for arrival until as low as 7,000ft. I appreciate the extra time, but it is what it is. If BA feels the need to prepare early, then that makes sense for them.

Quoting CityofAthens (Reply 3):
Thanks for the report ... very interesting reading ... I'm a BA crewmember myself .... unfortunately with 14,000 crew they are a more than a couple of idiots out there .. seems you ran into two of them .... I'm so sorry .... that is not the norm on BA, I can assure you.

Yes that is unfortunate. I've had some of the best crew on BA too. Actually my most previous flight on BA to this one had a great crew who spent over 24 hours with us due to delays. I wrote a letter in to show my appreciation.

Quoting B747forever (Reply 2):

That is a really low rating of the BA cabin crew. Okay you had a bad experience with them, but was it really that bad that they deserve a 4 out of 10?

Well, it might be cultural sensitivities, but I know that back when I worked in a service industry it was absolutely unacceptable to insult a customer. You could politely ask them for certain things, but having them go away feeling insulted is not acceptable. You may be in an authoritative position, but you need to respect the customer. That's my take.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineLufthansa From Christmas Island, joined May 1999, 3224 posts, RR: 10
Reply 10, posted (5 years 7 months 5 hours ago) and read 20461 times:



Quoting RoseFlyer (Reply 9):
You could politely ask them for certain things, but having them go away feeling insulted is not acceptable. You may be in an authoritative position, but you need to respect the customer. That's my take.

Actually now you put it like that I think you're right! It is absolutely unacceptable and bad service. Now some US carriers also need to learn this lesson. As do certain more senior memebers of QF's crew. Rude and inattentive customer service is never welcome... and if it gets to that point I think it's time for an attitude change. This is where the Asian carriers do so well.


User currently offlineSmi0006 From Australia, joined Jan 2008, 1546 posts, RR: 0
Reply 11, posted (5 years 7 months 5 hours ago) and read 20447 times:



Quoting RoseFlyer (Thread starter):
I ask the flight attendant if I can put my bag in the closet at the top of the stairs. He says put it in the back while rudely muttering under his breath that it belongs in the hold to the other flight attendant

I am curious over this one, why did you want to put it in the closet? It makes it harder to reach in-flight. Why not put it in your overhead locker? Unless it was to big or heavy and then it really should have been in the hold....


User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 12, posted (5 years 6 months 4 weeks 1 day 18 hours ago) and read 19192 times:

You sound a little like somebody who thinks rules are for other people. They need to act like you want but they need to forgive your behaviour. Very.... er ... American. I actually like the 'shall we circle Heathrow?' comment. Subtle yet obviously effective since it stuck in your mind.

You are a passenger and the crew is there for your safety first and comfort second. Next time bring the right size/weight carry on and instruct your companions to adhere to the rules. If you do that, I am sure you will be fine.



Wherever you go, there you are!
User currently offlineTravelin man From United States of America, joined Mar 2000, 3553 posts, RR: 0
Reply 13, posted (5 years 6 months 4 weeks 1 day 17 hours ago) and read 18904 times:

The American-bashing in this thread is quite entertaining.

Quoting Lufthansa (Reply 4):
British society is far more civic minded than American Society



Quoting Lufthansa (Reply 4):
American cities aren't exactly gastronomy capitals



Quoting Henkybaby (Reply 12):
They need to act like you want but they need to forgive your behaviour. Very.... er ... American.

Anyway, as far as the trip report goes, thanks! I'll be flying in BA Club in two weeks LAX-LHR, and I'll be interested to see how it compares (it's a longer flight so maybe I'll be able to check out the IFE a little bit more). I haven't flown BA in about 12 years, but my recollection was that the cabin crew tended to be very professional and good.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9697 posts, RR: 52
Reply 14, posted (5 years 6 months 4 weeks 1 day 17 hours ago) and read 18884 times:



Quoting Smi0006 (Reply 11):
I am curious over this one, why did you want to put it in the closet? It makes it harder to reach in-flight. Why not put it in your overhead locker? Unless it was to big or heavy and then it really should have been in the hold....

The upperdeck on the 747 has very small overhead compartments that will only fit a briefcase or so. There is an oversized closet above the stairs for any bags that may be a bit larger. My bag fits perfectly fine on the lower deck and the later connecting Airbus flights.

It was useful to have a bag with extra clothing in it with me. Last time I flew on BA, I did not receive my checked luggage for 6 days afterwards because they lost it at LHR in transit and I had no spare clothing with me.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineSurfandSnow From United States of America, joined Jan 2009, 2897 posts, RR: 31
Reply 15, posted (5 years 6 months 4 weeks 1 day 10 hours ago) and read 18159 times:



Quoting Travelin man (Reply 13):
The American-bashing in this thread is quite entertaining.

 checkmark  Very entertaining indeed! Apparently anti-Americanism isn't just limited to the Middle East!



Flying in the middle seat of coach is much better than not flying at all!
User currently offlineLufthansa From Christmas Island, joined May 1999, 3224 posts, RR: 10
Reply 16, posted (5 years 6 months 4 weeks 1 day 10 hours ago) and read 18134 times:



Quoting SurfandSnow (Reply 15):
Very entertaining indeed! Apparently anti-Americanism isn't just limited to the Middle East!

hang on guys... this isn't fair. When in Rome you need to do as the Romans do. When we all travel to America we can't get crappy about things like Entrees aren't actually Entrees...they're main courses... because this is the done thing in America despite it seeming obsecure and odd to the rest of us. If we for example, complained about this, it would be a complete waste of time because thats just not how things are done there. It would invoke a reaction of "god what's that guy's problem... we've done our best for him and he's still going on about it...and its perfectly fine etc etc etc"

So... everybody seems a little surprised when the reverse applies? In the UK people are more observent of instructions and more into things like waiting in order etc. (And in italy they don't give too hoots) If you go against the grain you're going to get a strange reaction and that doesnt matter if your American, Chinese, Australian or Afghan. It's very arrogant to lable that as Anti American when what you're really seeing is a cultural difference... like we're all somehow out to get Americans. You should see the reaction of the British to some of the things Australians do which we consider friendly...and they consider loud and brash. Let me tell you...its not pretty. We call it egaliteriasm and taking an informal approach. As far as they're concerned we've let the 'great unwashed' takeover! So I dont think it's fair to call everybody as "Anti American" when somebody runs up against a cultural barrier/difference.


User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 17, posted (5 years 6 months 4 weeks 15 hours ago) and read 17193 times:



Quoting RoseFlyer (Reply 14):
The upperdeck on the 747 has very small overhead compartments that will only fit a briefcase or so

Simply not true. A regulatory sized carry-on will fit perfectly. So if yours does not fit it is too big.



Wherever you go, there you are!
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 34
Reply 18, posted (5 years 6 months 4 weeks 10 hours ago) and read 16971 times:

Hi RoseFlyer, great report! I love BA although they sometimes are not the best.

Quoting RoseFlyer (Thread starter):
She responds by saying “why? Do you want an upgrade?”.

Completely unprofessional. I flew LHR-CPT F and the F/A said when I ordered a snack "you realize I need to cook it?" I said yes sure, and top up my scotch please, I realize it takes a walk to the galley". Funny how her attitude changed.

Quoting RoseFlyer (Thread starter):
ask the flight attendant if I can put my bag in the closet at the top of the stairs. He says put it in the back while rudely muttering under his breath that it belongs in the hold to the other flight attendant.

Ridiculous. I had that on UA. Such clowns should be fired.

Quoting Henkybaby (Reply 12):
You sound a little like somebody who thinks rules are for other people. They need to act like you want but they need to forgive your behaviour. Very.... er ... American. I actually like the 'shall we circle Heathrow?' comment. Subtle yet obviously effective since it stuck in your mind.

Ya ya ya... have you read any of RF's reports? He doesn't talk crap. Rules are for Y class, bent for J, waived for F. Big grin

Quoting Henkybaby (Reply 17):

Simply not true. A regulatory sized carry-on will fit perfectly. So if yours does not fit it is too big.

No, a proper roller won't fit the BA junk since they didn't update their 744 upper deck bins.

Lari



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 19, posted (5 years 6 months 3 weeks 6 days 22 hours ago) and read 16612 times:



Quoting Lufthansa747 (Reply 18):
No, a proper roller won't fit the BA junk since they didn't update their 744 upper deck bins.

Well, mine is the maximum allowed size for a carry-on and if you put that in wheels first it will fit. Snug and tight, but it will fit.



Wherever you go, there you are!
User currently offlineSankaps From United States of America, joined Jan 2008, 2255 posts, RR: 2
Reply 20, posted (5 years 6 months 2 weeks 1 day 14 hours ago) and read 14495 times:



Quoting RoseFlyer (Reply 9):
Yes I have flown in first on a variety of carriers. I think it is unnecessary to pay for it on BA. BA Club World offers comfortable seats so that you can adequately rest, adequate catering options, convenient check in and lounges, etc. First offers better, but I do not think I would recommend that to anyone. It isn't worth the money.

I agree. I was upgraded from CW to First last month on a LHR-DFW flight on BA (and I know I am going to get grief for saying this), but I actually preferred the CW hard product that I had on the DFW-LHR leg. CW has been upgraded, and has nice large screen, standard 110/220V power outlets, and except for the aisle seats, a lot more privacy. In F, I flet my seat was too "exposed", the PTV was tiny, and the power ports were the old "empower" types which need an adapter. The cabin also looked a lot more tired.

So, at least while BA flies a renewed CW product alongside an old F product, there is in my view absolutely no reason to choose F or CW, even if you are not paying for it!


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 21, posted (5 years 6 months 2 weeks 1 day 14 hours ago) and read 14450 times:
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Nice report & pictures, thanks for sharing.

Quoting RoseFlyer (Thread starter):
my choices were NW business or BA club world for the two business class tickets

- I know who I would choose.

Quoting RoseFlyer (Thread starter):
we get in the elevator to the top floor where the BA lounge is. We check in and I ask the agent if the flight was full. She responds by saying “why? Do you want an upgrade?

- Rather rude of her!

Quoting RoseFlyer (Thread starter):
He says put it in the back while rudely muttering under his breath that it belongs in the hold to the other flight attendant

- How big was your bag?

Quoting RoseFlyer (Thread starter):
The food in my opinion on BA is not the best out there

- Agreed, SQ is better as is CX, otherwise, it's pretty decent.

Quoting RoseFlyer (Thread starter):
The arrival process on BA has them prepare the cabin for landing far earlier than any other airline that I have flown on

- I've always found it to be ok.

Quoting RoseFlyer (Reply 14):
The upperdeck on the 747 has very small overhead compartments that will only fit a briefcase or so

- Not sure if I agree, I've always managed to fit my legal Samsonite in there.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 22, posted (5 years 6 months 2 weeks 20 hours ago) and read 13879 times:



Quoting Lufthansa747 (Reply 18):
No, a proper roller won't fit the BA junk since they didn't update their 744 upper deck bins.

Just to prove you wrong I flew BA to HKG on the Upper Deck and took a picture of my full size carry on in the bin...  Big grin Bit of a low quality pic, but hey.




Wherever you go, there you are!
User currently offlineTDubJFK From , joined Dec 1969, posts, RR:
Reply 23, posted (5 years 6 months 2 weeks 9 hours ago) and read 13424 times:



Quoting Henkybaby (Reply 22):
Just to prove you wrong I flew BA to HKG on the Upper Deck and took a picture of my full size carry on in the bin... Bit of a low quality pic, but hey.

You went and intentionally took this flight just so that you could prove the OP of this Trip Report wrong? Hmmmmm.... what a weird -and very Dutch- thing to do.


User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 24, posted (5 years 6 months 2 weeks 6 hours ago) and read 13335 times:



Quoting TDubJFK (Reply 23):
You went and intentionally took this flight just so that you could prove the OP of this Trip Report wrong?

Well, not so much the OP as Lufthansa747.

Quoting TDubJFK (Reply 23):
Hmmmmm.... what a weird -and very Dutch- thing to do.

Please tell me you did not take me seriously. That would be too... hmmmm.... American?  Wink



Wherever you go, there you are!
25 TDubJFK : LOL.. OK, man ya got me on that one. Touche!
26 ExFATboy : Interesting report, thanks! That's the one thing I can't stand about BA Club World - sitting backward makes me airsick almost immediately. Can't stand
27 Henkybaby : I am European and I also feel that BA starts landing preparations way too soon. So. There you go.
28 Lufthansa : Henkybaby that was the funnest thing I've read in ages, I just about pissed myself laughing... well done! I was just imaging this guy actually going
29 Davescj : I have flown BA quite a bit (I'm from the USA, but hold a BA Gold Card...I've been on more than one route w/them). CityofAthens is quite correct ref
30 AY104 : While the crew have no right to be rude, when they say remain seated, that is exactly what they mean. Also, if you carry luggage that is too large to
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