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Gulf Air GF 57: 12/APR/09: BOM-KWI: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Posted (5 years 1 month 2 weeks 5 days 9 hours ago) and read 23652 times:

Feedback always appreciated.

Trip Report: 075
Flight Category: J-IMR (See Report End)
Date: 12 Apr-09 (See Report End)
SDT/SAT/Dur/Delay: 0735/0845/03:40 hrs (Delayed: 0135 hrs)
Flight: Gulf Air GF 57, 1501 miles
Routing: BOM-BAH
Aircraft: 321
Seat: Business, 1A

I > Background:
Post a great weekend of too much partying in Bombay, I was supposed to be meeting a client in Istanbul to sell a business idea. The TK nonstop was sold out in J, so I decided to try Gulf Air. I had flown them in the late 1980s onboard the elegant L10-511’s on NBO-AUH routings and it had over the years got the reputation of being a “very poor airline”. However, recent trip reports had all spoken highly of a resurgent GF and I thought this was the best time to try. Also, GF offered a “lie-flat” seat out of BOM on a 343. There has been several GF reports and I think I saw a few in J ex-Indian subcontinent.

II > Pre-Flight:

a) Before Airport:
Gulf Air is the flag carrier of the Kingdom of Bahrain. The airline operates scheduled services to 41 destinations in 26 countries across Africa, Asia and Europe. It used to be owned by a consortium of GCC countries (Bahrain/Qatar/Oman/Abu-dhabi), but each have now individually pursued their own state airline. Years of neglect and a management structure which never adopted to the changing ownership structure meant GF failed to exploit its status as the pioneering “GCC hub carrier” and gradually decline to be known for its poor customer service and lacklustre service. Its service has recently improved … though, it does not seem to have a clear strategy for a stable secure future.

Gulf Air’s website at www.gulfair.com is well organized and the booking process is a breeze. Within a few minutes, I was able to book my ticket and have it delivered to my e-inbox. Now, the website gives you plenty of opportunities to view/modify bookings. However, it has no functionality for seat selection for any class of travel. This is a pet peeve of mine and I wish GF changes this in the near future. I was able to get a seat assigned calling the excellent call center.

b) At Airport:
Gulf Airways uses Gate D @ terminal 2A at BOM. After a quick bag scan, I made my way to the empty GF check-in where an agent quickly processed my seat. I knew a change of gauge had occurred when I got seat 1A and not the 8A I had pre-booked. Upon asking, the SM at BOM confirmed the downgrade from a 340 to a 321. I was slightly upset because the SOLE reason for having bought a GF ticket was to fly in a “lie-flat” seat. Else, I would have bought a 9W ticket to KWI and then connected onward on KU. Uugh. The station manager was apologetic and we talked briefly of his 20+ year career at GF BOM and how yields had suffered due to low cost competition. While I understand that poor loads were the reason for the equipment substitution, airlines sometime fail to realize that the customer may have bought a ticket based on an advertized product and the failure to comply could lead to further dilution in faith of its branding. Anyways, after more polite apologies, boarding card and lounge invitation in hand, I made it past security and immigration.
BOM’s terminal has improved tremendously and I was impressed by the amount of food and duty-free options that had cropped up. I made my way to the peaceful Clipper lounge which had also gone through significant improvements and made myself a hot breakfast. There were lots of staff around eager to help out … but I chose to pick a quiet corner and read the newspaper.

Boarding was called and I was glad to see that “ILBST” was alive. I was missing them from Indian airports! Anyways, the GF SM seeing that I had lined up, specifically motioned to me to bypass the line and let me board. Upon boarding, I was greeted by a rather cheery female Indian FA and her British counterpart. Along with a male Bahraini pursar, they were to take care of me. All of them were in excellent spirits and the Indian FA joked that today was self-service. She would continue joking with me throughout the flight telling her peers that I would be doing the service, etc. The British FA was equally nice and had an impressive knowledge of the air industry. Excellent and made me take my mind away from the downgrade. Prior to take-off, there was some water or juice – though, presentation was poor. Also, the pilot announced that due to congestion, we would be delayed by an hour. That hour soon became 1:35 and I resigned to the faith of missing my connection to IST. Looking around, I recognized why the downgraded occurred … J load was 10%! I knew GF was bleeding money on their sub-Continent flights, but this made me realize the level of its misery.

Airport - External:

(CSIA Bombay – Terminal 2A, gate D)


Check-in:

(Stern warning at check-in -  Smile – interestingly no jeans whatsoever)


(Check-in)


Airport - Internal:

(Internal)


(FIDS)


(Post Security)


Scenes of the tarmac:

NONE

Lounge






(Good breakfast – something Indian)


Boarding:

(“ILBST” is back)


III> In-Flight:

a) Service Schedule + Impressions:
Prior to take-off, water is served … and that is pretty much it! After take-off, breakfast service.

b) Aircraft + Seats:
Gulf Air’s 321 looked very “old-school”. The cloth based interior is not too my liking and the colors gave it a rather drab feel. Moreover, seat pitch and recline were extremely poor. In fact, I found the seat recline to be one of the worst I have encountered on a full-service carrier J class. Especially when contrasted with my BOM inbound flight on Jet Airways, Gulf Air stood out as a shoddy 2nd rate product. Moreover, the cabin was dirty. One would expect the crew to at least go over the J cabin. I found a used dirty plastic bottle on between my seat and window clearly visible. (See picture)

Aircraft:

(Photo courtesy as shown)


Views from Aircraft:













General Seat Views + Seat Legroom



(This is J Legroom!)


(Seat control)




Seat Recline + Angle View:

(Poor recline)




Cabin:





(Leftover from previous flight)


(Bathroom with amenities)



c) Meal + Beverage:

I was surprised that prior to take-off the only offering was water. Moreover, I found out that no juices or anything were uplifted at BOM and thus the only beverage throughout the flight were cans of soft drinks. Another interesting thing was the lack of menus. I don’t remember the last time flying in an Asian carrier and having no menus. There was no choice for breakfast … a bread tray, fresh fruit, and an ensemble of bread, chicken sausages, and scrambled eggs. I guess the difference was highlighted even more because of how different it was from my 9W flight. There were only 2 of us in J – so there was no real need to do beverage runs and the crew was responsive to my requests for tea. Though, the quality of the tea left much to be desired.

(Poor presentation of Pre-departure drink)


(Breakfast)




(Drinks and Cafe – they only had soft drinks on flight)




d) Inflight Entertainment:
Again, the difference between Jet Airways and Gulf Air was clearly demonstrated. Gulf Air has NO AVOD and NO personal in-flight unit and had some Arabic movie on loop. I wonder why would they play an Arabic movie that primarily had Indian passengers, and what was the need of the noise-canceling head-set that they had given out. At least, the in-flight magazine was reading worthy.

(Screens playing an Arabic movie …)


(… but hey, you get an average noise-cancel headset … why bother?)


(“In-flight magazines”, Boarding Passes, etc.)
(Count the amount of stamps … LOL)




e) Crew:
I have always heard mixed reviews of GF crew. Even the recent positive GF reviews mostly involved 9W crew. However, the one thing that stood out on this flight was the good crew. Led by the energetic and joking Indian FA, they were in good spirits and ready to help. I even went and had a brief conversation with the Indian and the British crew member about the GF incident involving the Swedish FA at KUL. Their answers were surprisingly honest and objective, and they were clearly able to take both sides. Pretty professional. Also, they were on call for most of the flight and responded to the call button pretty fast. Of course, a load of 2/20 does not challenge a crew and I wonder how they would have done under pressure.

IV> Post-Flight:
Arrival at BAH was a nightmare. We taxied around for a few minutes looking for an open bay. At BAH all transit passengers had to do re-do security. The transit desk staff yelled at me for being late. WTF?! The Egyptian man later realized that I was in J and tried hard to be friendly. Oh well. He offered me a connection via KWI on KL and then TK getting in at 0600+1 to IST. Since I had already missed my business meetings, I could care less and accepted. He assured me that my bags would make it to IST ... the one time I checked bags ... and of course, they did not. Extremel poor ground handling at BAH given that they had a whole day to interline them over to KL. Uugh. I have a friend pretty high up at the Finance ministry and thankfully he came by to give me company and hear of my impression on GF. Bahrain is the one Gulf country I can stand and I made the most of my time there.

(Tarmac action @ BAH)










V> Impressions + Scores:
Perhaps I had put too much stock on some of the recent reviews on Gulf Air and failed to recognize that most of them had been on flights operated by Jet Airways crew and aircraft. I was left underwhelmed by my experience. Ok, their in-flight crew has come a long way and I was impressed by them. They were on-par with QR and much better than EY or EK.

However, beyond that, Gulf Air’s product is sub-standard. While lounge and check-in at BOM were good, their hard product sucked. Poor seats, non-existant IFE, poor meals, non-existant beverage, and a really inefficient transfer process at BAH made sure that they failed to impress me.
Airlines usually rise when facing a competitive landscape. It is surprising that GF has not been able to rise up and can pass off such shoddy products. It is no doubt that they are losing market share and are known for rock-bottom fares ex-the sub Continent. Without more investment, I just cannot see how they can compete with the other players in the region. It is unsurprising that their Indian routes bleed. Besides price, there really is few reasons to fly GF. Of course, I would fly them. But only based on price. Thumps down.

SCORING: (please let me know what you think of this new graph based scores which make it easier to benchmark)



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

NONE


Live, and let live.
18 replies: All unread, jump to last
 
User currently offlineOjas From India, joined Mar 2008, 2957 posts, RR: 24
Reply 1, posted (5 years 1 month 2 weeks 5 days 9 hours ago) and read 23580 times:

Once again a nice TR!

Quoting Abrelosojos (Thread starter):
(Can some Indian please tell me who the girl is on the left? She reminds me of my Israeli friend!)

Her name is Genelia D' Souza

Quoting Abrelosojos (Thread starter):
Of course, I would fly them. But only based on price. Thumps down.



Why do you want to fly them again? If only one would give a free ride on those planes it is fine. For me GF is just a tad better than Biman Bangladesh.

Also if I'm sure you know GF suspended their flights to BLR and HYD this summer.



A lion does not concern himself with the opinions of the sheep
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 2, posted (5 years 1 month 2 weeks 5 days 9 hours ago) and read 23552 times:



Quoting Ojas (Reply 1):

Also if I'm sure you know GF suspended their flights to BLR and HYD this summer.

= They way they bleed money on Indian routes, I am surprised more suspensions have not occurred.

Saludos,
A.



Live, and let live.
User currently offlineAznMadSci From United States of America, joined Dec 2007, 3658 posts, RR: 5
Reply 3, posted (5 years 1 month 2 weeks 5 days 6 hours ago) and read 23212 times:

Just wanted to ask what is "ILBST"?

Cheers!



The journey of life is not based on the accomplishments, but the experience.
User currently offlineAsoRock From Bahrain, joined May 2006, 321 posts, RR: 0
Reply 4, posted (5 years 1 month 2 weeks 5 days 3 hours ago) and read 22985 times:

I will have to agree with you on most. Gulf Air has sadly lost all its glamor and appeal, and it seems the more effort is made to save the airline the more it sinks. In fact, we need to admit that the Bahrainization effort of the government has backlashed because the airline just did not have the necessary local skills to maintain the airline's standards. Furthermore, corruption on all levels continues to this day to suck the airline dry.

The government knows exactly what needs to be done but lacks the political courage.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 78
Reply 5, posted (5 years 1 month 2 weeks 5 days 2 hours ago) and read 22878 times:

Hi A.,

congratulations for posting another great report with many details. GF really needs to improve a lot in order to compete with its funky neighbors.

Quoting Abrelosojos (Thread starter):
Stern warning at check-in - Smile – interestingly no jeans whatsoever)

Quite odd - is that common on other carriers, too?

Quoting Abrelosojos (Thread starter):
Gulf Air’s 321 looked very “old-school”. The cloth based interior is not too my liking and the colors gave it a rather drab feel. Moreover, seat pitch and recline were extremely poor. In fact, I found the seat recline to be one of the worst I have encountered on a full-service carrier J class. Especially when contrasted with my BOM inbound flight on Jet Airways, Gulf Air stood out as a shoddy 2nd rate product. Moreover, the cabin was dirty. One would expect the crew to at least go over the J cabin. I found a used dirty plastic bottle on between my seat and window clearly visible. (See picture)

Both A321 in GF's fleet were previously operated by RJ - probably the interior hasn't been changed yet?

Quoting Abrelosojos (Thread starter):
The transit desk staff yelled at me for being late. WTF?!

Unbelievable...

Quoting Abrelosojos (Thread starter):
SCORING: (please let me know what you think of this new graph based scores which make it easier to benchmark)

Definitely an improvement, I like it!  thumbsup 


PH



Nothing's worse than flying the same reg twice!
User currently offlineCF-CPI From Canada, joined Nov 2000, 1045 posts, RR: 0
Reply 6, posted (5 years 1 month 2 weeks 4 days 20 hours ago) and read 22376 times:

I had been cheering for Gulf since their livery is one of my all-time favorites and they have a rich history going back to the 1970s as one of the first airlines in the region to make a big splash with the "Five Star Tristars".

I have to agree, this whole trip looked like a major disappointment, especially based on some of the attractive service in the A340. The legroom was atrocious (less than Y-class bulkheads on low cost carriers in North America. I am surprised no alcohol was offered (at that hour, and at the price, a mimosa or champagne might have been in order!) .


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 7, posted (5 years 1 month 2 weeks 4 days 18 hours ago) and read 22149 times:



Quoting AznMadSci (Reply 3):
Just wanted to ask what is "ILBST"?

= Indo-Latin Boarding School of Thought. Though, of late, it has been prevalent everywhere  Smile.

Quoting AsoRock (Reply 4):

The government knows exactly what needs to be done but lacks the political courage.

= Privatization ...

Quoting PlaneHunter (Reply 5):
GF really needs to improve a lot in order to compete with its funky neighbors.

= Yup.

Quoting PlaneHunter (Reply 5):

Quoting Abrelosojos (Thread starter):
Stern warning at check-in - Smile – interestingly no jeans whatsoever)

Quite odd - is that common on other carriers, too?

= Perhaps some of our airline cabin crew can comment. I was surprised that jeans were not allowed even in Y.

Quoting PlaneHunter (Reply 5):

Both A321 in GF's fleet were previously operated by RJ - probably the interior hasn't been changed yet?

= Probably. I had never flown the RJ 321 in old scheme ... so cannot comment. Ironic, as I flew them on CAI-AMM-TLV and their brand new 321 had full AVOD and capacity to use SMS and the like. Very advanced.

Quoting PlaneHunter (Reply 5):

Quoting Abrelosojos (Thread starter):
SCORING: (please let me know what you think of this new graph based scores which make it easier to benchmark)

Definitely an improvement, I like it! thumbsup

= Thanks a lot.

Quoting CF-CPI (Reply 6):

I have to agree, this whole trip looked like a major disappointment, especially based on some of the attractive service in the A340. The legroom was atrocious (less than Y-class bulkheads on low cost carriers in North America. I am surprised no alcohol was offered (at that hour, and at the price, a mimosa or champagne might have been in order!) .

= No juices were loaded ... so making that mimosa would have been hard.

Saludos,
A.



Live, and let live.
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8486 posts, RR: 55
Reply 8, posted (5 years 1 month 2 weeks 3 days 17 hours ago) and read 21212 times:
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Hi A,

Good report as always, thanks for posting.

I was under the impression that GF were lifting their game a bit, your flight does not seem to show that.

Whilst you had a decent crew, thankfully the only good bit!, the rest including the very poor l;egroom in J, was quite below part for carriers from this part of the world.

Shame, I thought GF were on the way up, perhaps not?

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineMSP7378 From United States of America, joined Aug 2007, 49 posts, RR: 0
Reply 9, posted (5 years 1 month 2 weeks 3 days 15 hours ago) and read 21072 times:

I really enjoy reading your reports. I have spent most of a very boring Monday in the office doing just that. Keep up the great work. I look forward to your next one!

User currently offlineFLIEGER67 From France, joined Sep 2003, 5131 posts, RR: 55
Reply 10, posted (5 years 1 month 2 weeks 3 days 15 hours ago) and read 21053 times:

Hi, Alex,

a real interesting read and also pictures.
I´am thinking of giving GF a try from FRA to BAH later in the year,
real good one-way fares on offer.
But, we will see, after reading some reports here including your´s.

Greetings,
Markus (FLIEGER67)



Next: How to deliver a present in style!.
User currently offlineDirectorguy From Egypt, joined Jul 2008, 1651 posts, RR: 11
Reply 11, posted (5 years 1 month 2 weeks 3 days 2 hours ago) and read 20606 times:

Thanks for the TR.

Sadly, GF's quality leaves a lot to be lacking. Although their handling agents at BOM are good, and the cabin crew did well, it's shocking that everything else would be so sub-par.
The low C loads are to be expected-most Indians are going back to India for the summer. So BAH-BOM would have been full.

Quoting Abrelosojos (Thread starter):
Airlines usually rise when facing a competitive landscape. It is surprising that GF has not been able to rise up and can pass off such shoddy products. It is no doubt that they are losing market share and are known for rock-bottom fares ex-the sub Continent. Without more investment, I just cannot see how they can compete with the other players in the region. It is unsurprising that their Indian routes bleed. Besides price, there really is few reasons to fly GF. Of course, I would fly them. But only based on price. Thumps down.

Absolutel correct. 80% of the time it seems, GF is the cheapest airline to travel to/from the Gulf. Their yields must be terrible. The only thing going for them, apart from price, are their convenient schedules (in my experience). And their FFP isn't too bad.


User currently offlineCXtra From Hong Kong, joined Jan 2006, 263 posts, RR: 0
Reply 12, posted (5 years 1 month 2 weeks 3 days ago) and read 20542 times:

Thanks for the report.

Got to agree with everyone else that the GF hard product seems quite dodgy, but you get what you pay for, I guess.

Catering is likewise not the best (read: sh*t) - that scrambled egg looks like it's from a museum and the has brown is McDonalds-esque.

Totally approve of the new graph-based evaluations - the work of a true consultant!  Wink

Cheers
CXtra



Cathay Pacific, Now you're really flying
User currently onlineGr8Circle From Canada, joined Dec 2005, 3092 posts, RR: 4
Reply 13, posted (5 years 1 month 2 weeks 2 days 19 hours ago) and read 20397 times:



Quoting Abrelosojos (Thread starter):
(Good breakfast – something Indian)

That's Idli - Chutney! An extremely healthy South Indian dish  smile 


User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 14, posted (5 years 1 month 2 weeks 5 hours ago) and read 19830 times:

Hi A,

As always a good TR. They make for a nice structured read. Based on this one I would never park my butt in a Gulf Air plane.  Smile

Quoting Abrelosojos (Thread starter):
SCORING: (please let me know what you think of this new graph based scores which make it easier to benchmark)

Excellent but since you are a number cruncher I have a suggestion for you. It will probably be more work but I think you might like it.

Just like your WOI has an average and the airline performs better or worse than the average that goes for each weighted item itself too. You could determine the average per item and then make the score bar green if that item is above average and red if it is below. That way you can immediately see if the airline performs better or worse on certain aspects. The way people would weigh their impression might very well differ you see. I would have the hard product count for 50% for instance. Just a suggestion.



Wherever you go, there you are!
User currently offlineMk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 15, posted (5 years 1 month 1 week 6 days 19 hours ago) and read 19649 times:

First of all, another good TR. GF seems to be heading down...The breakfast for J looks awful, no menus, etc. I think that is just not acceptable. BOM airport looks a little better though lots of improvements are needed both landside and airside.

Like the tarmac pictures, it seems BOM is quite busy during this time of the day. Lots of AI action.

The graphical representation is a much improvement. I prefer it to your previous format.
Overall, a good job about an airline which really needs some inflight improvement.

Quoting Gr8Circle (Reply 13):
That's Idli - Chutney! An extremely healthy South Indian dish

You are right about the dish being south Indian, however they don't look like idlis but "uttapams". They are quite tasty too.



come fly with me
User currently offline1stClassDiva From Australia, joined May 2009, 32 posts, RR: 0
Reply 16, posted (5 years 1 month 1 week 6 days 12 hours ago) and read 19493 times:

I really enjoyed that. You have a wonderful way of explaining things. That cabin did look very drab and uninspiring. Oh well at least you had the experience of Gulf and the opportunity to critique the product once again years later.

Diva
http://1stclassdiva.wordpress.com/


User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 17, posted (5 years 1 month 1 week 6 days 3 hours ago) and read 19247 times:

Hello there Alex, great report!

Such a pity that they downgraded the equipment for your flight, but since it was GF after all, I thought they would have a rather equal product on the A321. Though in my opinion it seems like there's always a feeling of decadence on those India flights, the haze is one explanation...

Quoting Abrelosojos (Thread starter):


(Stern warning at check-in - Smile -- interestingly no jeans whatsoever)

Well, I guess that this is what GF are rather infamous about. Their strict dress code policy, just take a look at this article I posted at the forum a couple of weeks ago.

Swedish Gulf Air F/A, Too Ugly To Resume Duty (by LH4116 Apr 5 2009 in Civil Aviation)

The food looked rather nice, though the presentation could have been better. But the "IFE" seemed like the worst. Personally I hate those old Arab movies from the 1960's, after being fed up with those as a kid when visiting relatives and stuff, but that's a different story  Smile

Thanks for posting
//Jonas



SAS Plus is Business Class made faux!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 18, posted (5 years 1 month 1 week 1 day 20 hours ago) and read 18692 times:



Quoting BA319-131 (Reply 8):
I was under the impression that GF were lifting their game a bit, your flight does not seem to show that.

= I think we (or, perhaps, I?) were deceived as all the good reports seem to be from GF flights operated by 9W.

Quoting FLIEGER67 (Reply 10):
I´am thinking of giving GF a try from FRA to BAH later in the year,
real good one-way fares on offer.

= If the fare is good (like it was for me), go for it.

Quoting Directorguy (Reply 11):
Sadly, GF's quality leaves a lot to be lacking. Although their handling agents at BOM are good, and the cabin crew did well, it's shocking that everything else would be so sub-par.

= Agreed.

Quoting Directorguy (Reply 11):
Absolutel correct. 80% of the time it seems, GF is the cheapest airline to travel to/from the Gulf. Their yields must be terrible. The only thing going for them, apart from price, are their convenient schedules (in my experience). And their FFP isn't too bad.

= Ya. I am betting on major restructuring to come up. They just cannot compete with those yields.

Quoting CXtra (Reply 12):
Got to agree with everyone else that the GF hard product seems quite dodgy, but you get what you pay for, I guess.

= Yup.

Quoting Henkybaby (Reply 14):
Just like your WOI has an average and the airline performs better or worse than the average that goes for each weighted item itself too. You could determine the average per item and then make the score bar green if that item is above average and red if it is below. That way you can immediately see if the airline performs better or worse on certain aspects. The way people would weigh their impression might very well differ you see. I would have the hard product count for 50% for instance. Just a suggestion.

= I don't understand what you are saying. In each time on the graph, the airline is being scored against the average.

Quoting Mk777 (Reply 15):
Quoting Gr8Circle (Reply 13):
That's Idli - Chutney! An extremely healthy South Indian dish

You are right about the dish being south Indian, however they don't look like idlis but "uttapams". They are quite tasty too.

= I am not big into South Indian food ... is this something served at breakfast? I don't think it was Idli as I am familiar with those.

Quoting LH4116 (Reply 17):
Such a pity that they downgraded the equipment for your flight, but since it was GF after all, I thought they would have a rather equal product on the A321. Though in my opinion it seems like there's always a feeling of decadence on those India flights, the haze is one explanation...

= What do you mean about decadence and haze?

Quoting LH4116 (Reply 17):
Personally I hate those old Arab movies from the 1960's, after being fed up with those as a kid when visiting relatives and stuff, but that's a different story Smile

= Oh. I love those Arab movies ... especially Egyptian ones circa 1950s and 1960s ... they are remarkably similar to Mexican and Indian movies from the same era. Fun to compare how these countries were very similar.

Quoting MSP7378 (Reply 9):
I really enjoy reading your reports. I have spent most of a very boring Monday in the office doing just that. Keep up the great work. I look forward to your next one!

= I am glad I could provide a service  Smile.

Saludos,
A.



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