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Avianca AV 285: 15/MAY/09: JFK-BOG: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Posted (5 years 1 month 1 week 1 day 11 hours ago) and read 18654 times:

Feedback always appreciated.

Trip Report: 078
Flight Category: Y-IMR (See Report End)
Date: 15 May-09 (See Report End)
SDT/SAT/Dur/Delay: 2355/0530+1/05:35 hrs
Flight: Avianca AV 285, 2473 miles
Routing: JFK-BOG
Aircraft: 319
Seat: Economy, 12A

I > Background:
A friend of mine was going through an emotional crisis and I decided to change my return to Venezuela to make a stop in Bogota.

II > Pre-Flight:

a) Before Airport:
Avianca (AV) serves as the “flag carrier” of Colombia. It was formed in 1940 and operates out of Bogota to a collection of destinations in the Americas, and to Madrid and Barcelona in Europe. After emerging from bankruptcy at the end of 2004, new majority owners (Brasilian Synergy Group) embarked on a total image transformation (something also being done at the country level) which is definitely having some tangible results.

Ticketing for the flight was done on the sharp looking Avianca website at www.avianca.com. The site was pretty clear and the “fare family” concept was evident in all stages of the booking. However, the “pretty” site failed to deliver when it mattered as it choked on all credit cards I used. Finally, I had to call the reservation center to have the ticket processed. Agents at the call center were rude and not as competent as one can hope. Also seat selection is limited to only higher bucket fares … which did not win me over. I maintain that seat selection is a basic requirement! Finally, while I could view the reservation online, I could not do anything additional with it.

b) At Airport:
Avianca uses Terminal 4 at JFK and the 2355 departure meant that the terminal was relatively empty when I got there. Empty pretty much everywhere except the Avianca counters which were a mad house. Living in Latin America, I am used to crazy check-in lines where passengers take their kitchen sink with them … however, this surpassed all records. The line was huge and I resigned myself to a long check-in process as every passenger had several huge over-size suitacases. In contrast, I only had a carry-on. Almost an hour in the line, I politely asked the security guy to see if I can use the empty J counter as I only had a carry-on (now, with no J pax, why can’t AV use them for crowd flow is beyond me). He went to the agent and she said “OK”.

The agent was nice and was amused at my lack of luggage. As she was checking me in, a Colombian couple appeared behind me (apparently “status” holders), over-heard my request for exit row seating (in English), and told the check-in lady in Spanish that he wanted the exit row and it should not be given to “foreigners”. My Liechtenstein passport apparently meant I could not speak Spanish. Now this couple has all the (as Colombians say) “super play” characteristics which my Parque 93 friends know I despise … hehe. I turned around and in fluent Spanish informed him that I was well qualified for the jobs of an exit-row and that I found his anti-foreigner stance hypocritical given he was in a foreign land himself. The couple was stunned . The agent smiled and whispered that she had blocked the seat next to me. Hehe. Anyways, after 1:30 minutes in the line (oh, and they could not enter my DL info in the FQTV field), I proceeded through a quick security and into the boarding area. Like many flights to Latin America, boarding call ensured that “ILBST” was quickly activated as the mad rush began to get onboard and store the belongings. In this instance, I understood the need for the rush. With limited storage bins, and 2-3 hang bags per person, first come is definitely first served! Anyways, upon boarding, the ladies in their “Ruana Roja” looked tired and failed to smile or greet any passenger. Nor did they offer any assistance with bags. Y load was around 85%.

One thing, does Avianca have to off-load some bags due to weight at JFK? I did not know the 319 had a huge belly space. Insight?

Airport - External:

(JFK T4)


Check-in:

(Check-in lines + chaos)




Airport - Internal:

(Internal)


(FIDS)
NONE

(Post Security)


Scenes of the tarmac:

NONE

Lounge

NONE

Boarding:



III> In-Flight:

a) Service Schedule + Impressions:
Immediately after take-off, a meal service.

b) Aircraft + Seats:
Avianca’s 319 was spotless and featured the new generation in-seat recline. The seats (even outside the exit row I was in) featured average recline and pitch. However, I am not a big fan of the very hard seat cushions as it was not comfortable. I much prefer the seats on AV’s 757 and 767s.

Aircraft:

(Beautiful Avianca)


Views from Aircraft:





General Seat Views + Seat Legroom







Seat Recline + Angle View:



Cabin:






c) Meal + Beverage:

Immediately after take-off, a quick meal service commenced. There were several beverage options (including beer and wine for free), but no options for food. Everyone (who wanted) got a basic Turkey wrap, a weird Chocolate cake and some fruits. The quality of food was mediocre at best ... but in AV’s defense, it was a midnight flight and most people probably wanted to sleep. One thing though – I was surprised that there were no additional drink runs.



d) Inflight Entertainment:
One area where Avianca has definitely upped its game is in IFE. The 319 featured full AVOD and the quality of the screen and the headphones were both of above average quality in Y. While not many movies were offered (6?), I was shocked at the lack of any Latin movie. And “Volver” is not Latin ... hehe. While AV does not have any immediate danger (its AVOD is better than most of its competitors), it should really invest here to stand out and become a brand identifying quality. After all, if you have the hardware, buy the software! As usual, I found their inflight magazine of very good quality.

(AVOD)


(One day we I Latin America will evolve and be an inclusive society … where people in ads represent the country and not just the elite …)














(Found this interesting … instructions to use the bathroom)


(“In-flight magazines”, Boarding Passes, etc…spot the “error” here…)


e) Crew:
I don’t know if the ladies in the “Ruana Roja” were tired (not really an excuse) due it being a night flight, but they missed charm and spark. During boarding, there were no smiles or offers for assistance or even a welcome; during the flight, they robotically did the menu service and disappeared. Now it is in an overnight flight and they probably wanted to let passengers sleep ... but not answering the call button of the girl seated in the aisle seat (until she had to go to the galley) does not show good form. Finally, when will they learn how to speak tolerable English?

IV> Post-Flight:
Landing in Bogota was remarkably smooth and I was off to being picked withi 20 minutes.

NONE


V> Impressions + Scores:
I know Avianca has its core set of followers, especially on A.Net. While most are Colombians and some do not want to hear criticism, I think Avianca is slipping. There have been some fantastic cosmetic changes in the recent past, and new orders have ensured that today’s Avianca is certainly more ambitious in its understanding of its role in Latin aviation. However, you cannot lipstick over issues. Don’t get me wrong … AV has improved and its hardware (IFE, new aircraft, etc.) are excellent. However, it must focus on the software – minor issues such as poor AVOD selection aside, it MUST work on its people. I encountered poor customer service at their call centers, at ground in BOG, and most disappointingly in air. Only JFK ground crew (outsourced) salvaged my interactions with Avianca workers. Avianca was my first trip report (on the same JFK-BOG routing) and its score is still 2nd best amongst all Economy medium and long haul experiences. Unfortunately (and disappointingly) this Avianca comes nothing close. And sadly, it is more typical to my experiences of late on the airline. While I most certainly fly them again, I can no longer give them thumps up or endorse them without a heavy heart.



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (59): JFK-IST: 11/2008
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008
6.41: Avianca (78): JFK-BOG: 05/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

NONE


Live, and let live.
18 replies: All unread, jump to last
 
User currently offlineSumma767 From United Kingdom, joined Mar 2004, 2559 posts, RR: 6
Reply 1, posted (5 years 1 month 1 week 1 day 9 hours ago) and read 18442 times:

Thanks for another comprehensive report!

I must say that I had a very similar experience to yours, on the same flight a few months ago.

I also found the choice of food very poor. I could have forgiven it, given that it was midnight, if they had offered a hot drink suitable for the time: Camoline tea, and not just coffee (not so good if you intend to get some sleep)

Like you, I found the FAs unenthusiastic -to say the least - except for one, that was mostly on the J section. Out of the 4 (an additional member of staff is just on duty free duties -as it were-) 3 looked harassed! It was trying to accommodate all that hand luggage! (I also had only a small item in the cabin, and the check in agent was also amused at
my 8Kg checked in luggage). My wait was 40 minutes. Still too long! There were like 7 agents for only a max of 120 pax! They need to sort something out! (Get serious on luggage, or streamline it somehow)

In my flight there was water offered just before arrival. That was welcome, but was done in such a cumbersome way -no trays of ready served cups, but a poor FA juggling a large bottle of water, holding the stack of cups on the other, and trying to serve.
What's wrong with a tray! And how about some orange juice as an option.. so invigorating at the crack of dawn.

I also agree that the choice of films on the IFE is very limited. Funnily enough I (re) Volver that on the return flight (where the food was much better, and so the overall experience).
I did like the seats, though (Same that SQ uses on their A380 Y, apparently), but I guess, like mattresses, I prefer them firm.


This is a summary of my experience on a Spanish language forum:
http://www.skyscrapercity.com/showpost.php?p=31094748&postcount=378

Return trip:
http://www.skyscrapercity.com/showpost.php?p=31702202&postcount=402


User currently offlineYULtoPEI From Canada, joined Mar 2004, 218 posts, RR: 0
Reply 2, posted (5 years 1 month 1 week 1 day 7 hours ago) and read 18166 times:

Thank you for this trip report...

I was thinking to take this flight for my next try to Colombia but like always, i will travel from YUL to FLL and get the avianca flight there to Bogota, as is a day flight and the crew are better.

I try AC the last time and on the return flight is like the same, a night flight and crew are always not present.



PEI in Colombia!!!. [Canon T2i]
User currently offlineTK787 From United States of America, joined Jan 2006, 4422 posts, RR: 12
Reply 3, posted (5 years 1 month 1 week 1 day 1 hour ago) and read 17762 times:

Thanks for the report. Waiting 1:30 for Y check in is unacceptable, especially for a 319. I am surprised you gave Avianca a "7" for check-in.

User currently offlineDirectorguy From Egypt, joined Jul 2008, 1668 posts, RR: 11
Reply 4, posted (5 years 1 month 1 week 23 hours ago) and read 17607 times:



Quoting Abrelosojos (Thread starter):
As she was checking me in, a Colombian couple appeared behind me (apparently “status” holders), over-heard my request for exit row seating (in English), and told the check-in lady in Spanish that he wanted the exit row and it should not be given to “foreigners”. My Liechtenstein passport apparently meant I could not speak Spanish.

Lol...pretentious much?

Quoting Abrelosojos (Thread starter):
Unfortunately (and disappointingly) this Avianca comes nothing close. And sadly, it is more typical to my experiences of late on the airline. While I most certainly fly them again, I can no longer give them thumps up or endorse them without a heavy heart.

Shame. We all like to protect our national airlines (like they're some kind of football team) but I hate it when they dissapoint, then we're expected to justify their messing-up.

Great TR, as usual. Avianca looks solid and I'll have no qualms if I ever fly JFK-BOG with them. I'll also request exit row, just to see if they give them to 'furiners' like me  Smile
Thanks for sharing.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 5, posted (5 years 1 month 1 week 17 hours ago) and read 17164 times:



Quoting Summa767 (Reply 1):
Like you, I found the FAs unenthusiastic -to say the least - except for one, that was mostly on the J section. Out of the 4 (an additional member of staff is just on duty free duties -as it were-) 3 looked harassed! It was trying to accommodate all that hand luggage! (I also had only a small item in the cabin, and the check in agent was also amused at
my 8Kg checked in luggage). My wait was 40 minutes. Still too long! There were like 7 agents for only a max of 120 pax! They need to sort something out! (Get serious on luggage, or streamline it somehow)



Quoting TK787 (Reply 3):
Thanks for the report. Waiting 1:30 for Y check in is unacceptable, especially for a 319. I am surprised you gave Avianca a "7" for check-in.

= Well. Ya - the thing with Avianca is that you would think after having this whole luggage ordeal day after day, they would learn a lesson. But I guess it is sort of like LAN with their USP on Latin flights ... carry as much luggage as you can. It sort of becomes a product differentiation. Still, perhaps they need to open a counter with those without checked bags ... or something! I gave her a 7 because the actual agent was super nice and patient and did not frown on my request to use the elite line. Moreover, she handled the obnoxious Colombian couple pretty well.

Quoting Summa767 (Reply 1):
This is a summary of my experience on a Spanish language forum:
http://www.skyscrapercity.com/showpost.php?p=31094748&postcount=378

Return trip:
http://www.skyscrapercity.com/showpo...t=402

= Very well written report. Thanks for sharing.

Quoting Directorguy (Reply 4):
Great TR, as usual. Avianca looks solid and I'll have no qualms if I ever fly JFK-BOG with them. I'll also request exit row, just to see if they give them to 'furiners' like me Smile
Thanks for sharing.

= The policy is that you should be able to speak Spanish. This I can understand a little bit ... but still absurd because ICAO language is English and in the case of an emergency, the crew must be able to direct and do things in English - given that the non-Spanish speakers would be lost in other seats.

The man was obnoxious because he used the word "foreigner" ... not "make sure he speaks Spanish". Besides, I find these language and national justifications insecure and plain silly. It is easy to hate the "other" I guess in every language  Smile. Go for the exit row seat.

Saludos,
A.



Live, and let live.
User currently offlineAkhmad From Netherlands, joined Sep 2005, 2452 posts, RR: 53
Reply 6, posted (5 years 1 month 1 week 16 hours ago) and read 17060 times:

Hi Abrelosojos,

This summer must be a busy period for you. Thank you for sharing us all of your exotic flying experiences.

Quoting Abrelosojos (Thread starter):
I turned around and in fluent Spanish informed him that I was well qualified for the jobs of an exit-row and that I found his anti-foreigner stance hypocritical given he was in a foreign land himself. The couple was stunned .

Good on you. I wish I were there only just for watching them baffled.

Cheers,
Suryo



Friends forever
User currently offlineMSP7378 From United States of America, joined Aug 2007, 49 posts, RR: 0
Reply 7, posted (5 years 1 month 1 week 15 hours ago) and read 16967 times:

Another great report! Thanks for sharing!

User currently offlineRCS763AV From Colombia, joined Jun 2004, 4394 posts, RR: 12
Reply 8, posted (5 years 1 month 1 week 13 hours ago) and read 16842 times:

Very nice report. Indeed, the airline has to work on its flight attendants. It's just a lottery, so it seems that they don't have any basic service standards. Sometimes they can be the greatest crew, but many times they are lazy, robotic and borderline rude. Ground crew in BOG is the same, it's like they didn't get any cusomer service training so it depends on the guy's mood. They should really check that. And the english is just so disastrous, I agree.

Quoting Abrelosojos (Thread starter):
Now this couple has all the (as Colombians say) “super play” characteristics which my Parque 93 friends know I despise …

The typical social climbers who think they are the coolest only because they have some economical means and ignore the social situation going around them in a conflicted country. They do that to foreigners and despise the "lower-class" but when the commercial saying "Colombia es Pasión" comes on they feel they should be in it. Don't worry, they're abundant.

Quoting Abrelosojos (Thread starter):
One thing, does Avianca have to off-load some bags due to weight at JFK?



Quoting Abrelosojos (Thread starter):
Living in Latin America, I am used to crazy check-in lines where passengers take their kitchen sink with them … however, this surpassed all records.

Avianca's flights to JFK and MAD are famous for having the most out of line travellers amongst the airline's routes. People somehow manage to pile up their entire house on the plane, and have the money to pay for the extra weight, always. This is understandable given the amount of ex-pat traffic on the routes.

While MIA is also full of ex-pats, these people usually travel a lot more times a year (much cheaper, and geneally colombians in florida are of better conomical means than in other areas) and the business traffic is also much bigger, so the greyhound ambiance is not as present.

BTW, did you take any pics upon arrival in BOG?

[Edited 2009-07-16 14:03:00]


Les escribo desde el frío de mi verde altiplano.
User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 9, posted (5 years 1 month 1 week 9 hours ago) and read 16612 times:

very nice report!

can not wait to travel on a AV airbus... !

regarding offloading bags... the A319 has actually relativly big cargo compartments (would say at least 35 to 40 cbm.

regards
Avianca



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineDavidCA From Canada, joined Jun 2009, 69 posts, RR: 4
Reply 10, posted (5 years 1 month 1 week 6 hours ago) and read 16475 times:

Maybe I've been lucky, but I have encoutered only 1 rude FA on all the AV flights I have taken. I have flown AV only on the 757 and the MD-80. Their 319 looks nice!

User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 11, posted (5 years 1 month 6 days 22 hours ago) and read 16267 times:

Very interesting report Alex!

Man, I would have loved to see the face of that Colombian couple! Laughed my a*s of on that one Big grin

I did not know that AV had PTV's on their A319's. And the food looked rather bad actually, considering it was a rather long fight...

Thanks for posting!



SAS Plus is Business Class made faux!
User currently offlineSumma767 From United Kingdom, joined Mar 2004, 2559 posts, RR: 6
Reply 12, posted (5 years 1 month 6 days 18 hours ago) and read 16101 times:



Quoting Abrelosojos (Thread starter):
(“In-flight magazines”, Boarding Passes, etc…spot the “error” here…)

Might it be an archive picture, from a previous flight rather than this one in particular?
Carnival time is February, right? So maybe the magazine is from that month, and not May?


User currently offlineDanVS From Brazil, joined Jul 2009, 254 posts, RR: 0
Reply 13, posted (5 years 1 month 6 days 14 hours ago) and read 15897 times:

Congratulations for the report!

Quoting Abrelosojos (Thread starter):
In this instance, I understood the need for the rush. With limited storage bins, and 2-3 hang bags per person, first come is definitely first served!

Every flight I take I see people with oversized bags (actually, bags so big they should have been checked in) occupying almost the entire overhead bin, while other passengers sitting right beside them having to search a bin 5-10 rows away (or, if it's all full, having to put their hand baggage under the seat in front which means no space for their legs in a 10-12 hours flight!).
That's why I always try to enter the airplane among the first 50%.

Quoting Abrelosojos (Thread starter):
One day we I Latin America will evolve and be an inclusive society … where people in ads represent the country and not just the elite …

AFAIK, no society is "inclusive" and advertisements will always show situations/people which remind sucess, happiness and other positive adjectives. Every society has its "undesirable" people, which will always be "wiped under the carpet".


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6747 posts, RR: 77
Reply 14, posted (5 years 1 month 5 days 16 hours ago) and read 15641 times:

Hi A.!

great review as usual, good to see an AV A319 report.

Quoting Abrelosojos (Thread starter):
However, I am not a big fan of the very hard seat cushions as it was not comfortable.

I can only agree. I'm wondering why numerous new-generation seats are hard cushioned.

Quoting Abrelosojos (Thread starter):
but in AV’s defense, it was a midnight flight and most people probably wanted to sleep.

I guess you'd always find numerous people complaining about a large meal on a night flight...

Quoting Abrelosojos (Thread starter):
After all, if you have the hardware, buy the software!

Absolutely, yes. It's great to get AVOD on A319s and A320s, but the software should be reasonable, too. Air Canada is another example: great hardware, but the software needs to be improved.


PH



Nothing's worse than flying the same reg twice!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8527 posts, RR: 54
Reply 15, posted (5 years 1 month 4 days 15 hours ago) and read 15449 times:
Support Airliners.net - become a First Class Member!

Greetings A,

Good to be reading another of your most informative TR's, always a pleasure!

Quoting Abrelosojos (Thread starter):
Everyone (who wanted) got a basic Turkey wrap, a weird Chocolate cake and some fruits. The quality of food was mediocre at best ... but in AV’s defense, it was a midnight flight and most people probably wanted to sleep. One thing though – I was surprised that there were no additional drink runs.

- Whist not a great looking snack, perfectly fine for the time of day, pretty much everybody would have had the opportinity & had a decent evening meal before the flight. The lack of drink runs is poor though, especially for those in middle/window seats who want/need a drink but don't wish to disturb a sleeping neighbour.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4268 posts, RR: 51
Reply 16, posted (5 years 1 month 4 days 15 hours ago) and read 15433 times:

Hi A.!

That's a pretty interesting report. Did expect something bigger equipment on this route though. On the other side, this Airbus is very well equipped with the great IFE. Despite the small amount of movies you talk about, it's a big extra on this narrowbody. It makes the rather long flight much more bearable.
I don't like the food to look at, they could've done better. Even it's a nightflight.
And why not just a few drinkservices, or just providing a 0,5l bottle of water to everybody for the night...

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 17, posted (5 years 1 month 3 days 17 hours ago) and read 15222 times:



Quoting Akhmad (Reply 6):
This summer must be a busy period for you. Thank you for sharing us all of your exotic flying experiences.

= Thanks for reading. I actually have 2 more reports and then am pretty caught up ... lots of work travels and business is slowly picking up, so personal travel may slow down.

Quoting Akhmad (Reply 6):
Good on you. I wish I were there only just for watching them baffled.

=  Smile.

Quoting RCS763AV (Reply 8):
Sometimes they can be the greatest crew, but many times they are lazy, robotic and borderline rude. Ground crew in BOG is the same, it's like they didn't get any cusomer service training so it depends on the guy's mood. They should really check that. And the english is just so disastrous, I agree.

= I think something must be done immediately on the English issue. This has been my constant problem with Avianca, and it needs to be addressed immediately if Bogota should play a larger role in funneling non-ethnic traffic from the U.S. to points further south. Avianca (and Colombia) has misplaced perception issues in the U.S. - to change that, it has to try harder than others. Cosmetic changes and bright livery go one way ... but there needs to be a fundamental change of thinking. Besides better English, why the hell are the landing cards presented in Spanish? How is this for the American/Canadian/Euro tourist, etc.? How about having the in-flight magazine printed/edited in the U.S.? The English translation is atrocious ... and all they need is 1 Colombian educated in the U.S. to help them out.

Quoting RCS763AV (Reply 8):
The typical social climbers who think they are the coolest only because they have some economical means and ignore the social situation going around them in a conflicted country. They do that to foreigners and despise the "lower-class" but when the commercial saying "Colombia es Pasión" comes on they feel they should be in it. Don't worry, they're abundant.

= Jaja. Exactly right ... however, in Colombia's defense, one of the things that I really love about Colombia is that it is one of the few Latin countries that provide an intellectual space to have people like you  Smile. A recognition that class problems are fundamental in understanding the problems of a country ... many on this board from certain Latin countries feel that their experiences and lives are representative of the country at large ... and something that I rebel everyday against  Smile. Thanks for your insight.

Quoting RCS763AV (Reply 8):
Avianca's flights to JFK and MAD are famous for having the most out of line travellers amongst the airline's routes. People somehow manage to pile up their entire house on the plane, and have the money to pay for the extra weight, always. This is understandable given the amount of ex-pat traffic on the routes.

= Yes. And I think Avianca/Lan/etc. should continue to market themselves for these clients and take their bags. It is one of the ways they product differentiate from say a Spirit. However, they must factor this in for staffing issues.

Quoting RCS763AV (Reply 8):

BTW, did you take any pics upon arrival in BOG?

= No. I was too tired. Next time.

Quoting Avianca (Reply 9):

regarding offloading bags... the A319 has actually relativly big cargo compartments (would say at least 35 to 40 cbm.

= Good to know this. I was wondering if the 319 could handle all that cargo.

Quoting Summa767 (Reply 12):
Quoting Abrelosojos (Thread starter):
(“In-flight magazines”, Boarding Passes, etc…spot the “error” here…)

Might it be an archive picture, from a previous flight rather than this one in particular?
Carnival time is February, right? So maybe the magazine is from that month, and not May?

= Yup. I had an Avianca MAD-BOG flight for work.

Quoting DanVS (Reply 13):
Quoting Abrelosojos (Thread starter):
One day we I Latin America will evolve and be an inclusive society … where people in ads represent the country and not just the elite …

AFAIK, no society is "inclusive" and advertisements will always show situations/people which remind sucess, happiness and other positive adjectives. Every society has its "undesirable" people, which will always be "wiped under the carpet".

= Of course, every country has "undesirable" people to be wiped under the carpet ... however, my comment here is to recognize that our society some day will recognize and accept the vast majority of Latins who do not like the ads ... or me  Smile ... that is, not white European.

Quoting PlaneHunter (Reply 14):
I guess you'd always find numerous people complaining about a large meal on a night flight...



Quoting PlaneHunter (Reply 14):

Quoting Abrelosojos (Thread starter):
but in AV’s defense, it was a midnight flight and most people probably wanted to sleep.

I guess you'd always find numerous people complaining about a large meal on a night flight...



Quoting PlaneHunter (Reply 14):
Absolutely, yes. It's great to get AVOD on A319s and A320s, but the software should be reasonable, too. Air Canada is another example: great hardware, but the software needs to be improved.



Quoting BA319-131 (Reply 15):
- Whist not a great looking snack, perfectly fine for the time of day, pretty much everybody would have had the opportinity & had a decent evening meal before the flight. The lack of drink runs is poor though, especially for those in middle/window seats who want/need a drink but don't wish to disturb a sleeping neighbour.



Quoting LH4116 (Reply 11):

I did not know that AV had PTV's on their A319's. And the food looked rather bad actually, considering it was a rather long fight...



Quoting Airbuseric (Reply 16):
On the other side, this Airbus is very well equipped with the great IFE. Despite the small amount of movies you talk about, it's a big extra on this narrowbody. It makes the rather long flight much more bearable.

= I agree with the food offering comments - because it is not a huge issue on a late evening departure - but, if most people have had food earlier, provide a breakfast instead? Also, of course, something is better than nothing, but I still think the AVOD needs much work. Right now, competition favours them ... but with newer planes and IFE options being put in by U.S. carriers, AV might lose that lead.

Thanks for reading.

Saludos,
A.



Live, and let live.
User currently offlineSumma767 From United Kingdom, joined Mar 2004, 2559 posts, RR: 6
Reply 18, posted (5 years 1 month 1 day 16 hours ago) and read 14966 times:



Quoting Abrelosojos (Reply 17):
= I agree with the food offering comments - because it is not a huge issue on a late evening departure - but, if most people have had food earlier, provide a breakfast instead?

Even if people had dinner before going to the airport for a midnight flight -by the time one travels to the airport, checks in, waits and boards could be 3 or 4 hours, so many would still want to have a bite for the night. So something small, but tasty would be good.
And I insist on an option on other than coffee as a hot drink for that time of night. A camomile tea (hot water and a tea bag would be fine). Or even normal tea, but a choice please!

So not so sure about breakfast in this case, where it would have to be served at 4 am, and 4 hours after take off. I would prefer to have a bit more quiet -and those who sleep surely so-, but a discreet offering of water / orange juice for those awake 30 or 40 mins before landing would be good.

Another good touch would be if light were turned on incrementally (as I have had on BA or VS) and not as I had with AV where it was so sudden that it sesembled a boot camp awakening. And just as sudden as they were turned on, they were turned off for landing (as it is procedure) but without a warning being given, as I am now used to. These small things count to me.


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