PhilInBRN From Switzerland, joined Jun 2009, 332 posts, RR: 0 Posted (6 years 1 week 3 days 6 hours ago) and read 20165 times:
I'm pretty new to a.net so this will be my first trip report on here. I once lived west of Cleveland, Ohio and I've been back there to visit friends a couple times since. This summer my choice of travel was going to be Delta Air Lines with their new seasonal service from Zurich to New York JFK. I was pretty excited to try out the 757 on a trans atlantic flight. My intended routing was ZRH-JFK-CLE-JFK-ZRH.
I checked in online the day before my flight and saw that the flight was even overbooked. Not too bad for a new flight (service just started in June). The next day I took the train to Zurich and dropped my luggage at the counter. Passed my way through boarding card check quickly and headed to the Airside centre at ZRH.
I love it here everytime I fly out of Zurich
I then took the SkyMetro over to Dock E, passed security of the part of the dock dedicated to the US flights. At gate E27, the plane that was going to fly me to JFK was already there.
Delta Airlines DL 207
July 2, 2009 Zurich ZRH - New York JFK
ETD: 14:40 MESZ ATD: 14:45
ETA: 17:30 EDT ATA: 17:00 Boeing 757-231 N721TW
Seat 34A, Load 100%
Took a quick picture as I was entering the plane through the jetway
We were pushed back and taxied to Rwy 16 for departure
Shortly after a very steep (as usual with the 757) takeoff we made a sharp turn to the left, giving me a great view of Zurich airport in the early afternoon.
After some announcements were made by the captain and the flight attendant who did the announcements in German I checked out the IFE of this ETOPS 757. I have to give a thumbs up to Delta for that system. There was a wide range of pretty new movies available and also a lot of short shows like comedy, documentary and lifestyle. I chose to watch ''I love you man'' which I found quite amusing.
About an hour into the flight the meals were served. I was given the choice of either chicken or ravioli. I opted for the ravioli which were pretty tasty, even though the meal looks like every other airline meal.
The Delta crew was very caring and friendly throughout the flight. They went around multiple times to serve beverages. I presume the 757 is not an easy aircraft for the crew to work on on a longhaul fligth due to its 3-3 layout but this crew seemed to me very experienced and doing its best to make the flight a pleasure for every passenger.
The flight passed by quickly and the captain even made the announcement that we were going to arrive in JFK early. I was happy about this since I had worried a little bit about my connection time of only 2 hours in JFK.
During our decent to Runway 22L at Kennedy airport
After we landed in New York we were given the information that at that time all of the international arrival gates at Terminal 3 were occupied. So after about 15 minutes of holding we deboarded onto a mobile lounge and we were driven to the immigration facilities. Immigration was easy and I picked up my luggage about 90 minutes before my flight to Cleveland was boarding. But as I was going to drop my luggage for the connecting flight I was informed that due to incoming bad weather and the bad performance of the Canadair regio jets in bad weather all of the Delta Connection flights this evening were going to be cancelled. It put me in a very bad situation as I had no choice but to spend the night at cramped JFK airport. The lady I asked to rebook me through Detroit, Atlanta or even Minneapolis was quite rude and just told me that I was given no hotel room because the cancellation was due to weather issues (but then again, it was for RJs only so actually still Deltas fault, all other flights out of JFK were operating). I wasn't even confirmed for the next flight to Cleveland the next morning, only stand by because all the flights were overbooked (why do airlines still overbook during peak season?).
She only told me to hang out at Terminal 4 rather than spending the night at this abysmal facility of Terminal 2/3. So I met this guy who was in the same situation as I was coming from Manchester going to Detroit and we kinda watched each others luggage while being able to catch at least one to two hours of sleep. The facilities of Terminal 4 were actually pretty nice, the building was bright lit and there were many shops and restaurants in the non-secure area.
The next morning I made sure to check in as early as possible to be on top of the stand by list.
Picture of the really bad check in area of terminal 2. Delta really should look into building some new facilities like AAs terminal 8 or terminal 5.
But I was to be disappointed because the flight on an CRJ100 was again completely booked. Many passengers coming from international flights that were booked on the cancelled flight the night before were furious that Delta didn't do more for us. I was worried if I could even make it to Cleveland that day because one Delta agent told me that all 3 flights were full for the day. So I was looking for other solutions, called a friend in Ohio and asked him if he would be able to pick me up down in Columbus (about 2 hours south). He agreed so I managed to get a confirmed seat on a Delta flight to Columbus leaving out of LaGuardia.
Delta even offered to pay for ground transportation to LGA. Unfortunately I waited for 45 minutes and the ride over there still hadn't showed up. Not wanting to risk my flight to CMH I took a cab that drove me to the Delta terminal in LGA within about 25 minutes. I made my way through check in and the crowded security lines to gate 2. I also had some Burger King and took some pictures with my cell phone camera (didn't feel like getting out my dslr).
My plane to Columbus, N810JQ Shuttle America (no pics on a.net)
Delta Air Lines DL 5947 opt. by Shuttle America
July 3, 2009 New York LGA - Columbus CMH
Gate 2, Delta Terminal
ETD 12:35 ATD 13:00
ETA 14:20 ATA 14:20 Embraer 175, N810JQ
Seat 7C, Load 50%
I was glad to finally get on a flight out of New York. So I didn't even care much not getting a window seat. The flight crew was very nice too. It was cool to have some younger and actually hot flight attendants on a US airline flight
After landing in Columbus I made sure to take a picture of the modern flight desk of this E-jet
The next two weeks I spent in Northern Ohio mainly visiting friends and just having a good summer time Some pictures of Lake Erie and a trip to Kelleys Island:
When my stay in Ohio was over I was taken to the airport by a friend on monday afternoon. I was just praying for everything to go alright on my flights back because I didn't want to go through all this trouble again.
I checked in at Delta desk at Hopkins Airport and passed security quickly. I didn't take too many pictures but I think this gives a good indication of what airline rules CLE
Also a little view of an empty Concourse A, American Eagle CRJ 700 to DFW just pushed back moments ago
Around an hour before departure this CRJ100 arrived that was going to take me to JFK that day
Delta Air Lines DL 6460 opt. by Comair
July 20, 2009 Cleveland Hopkins CLE - New York JFK
ETD 16:00 ATD 16:10
ETA 17:50 ATA 17:30 Canadair RJ 100, N967CA
Seat 12B, Load 100%
I was seated on 10A, but as I saw the very scratched window that made any good pics impossible I gave up my seat to a family that was happy to sit all together on this short flight. I've never liked the CRJ because it is so small and you can barely turn around in the rest room. This time at least the flight attendant was very nice and handed out a big load of snacks to everyone. After a climb to 29'000 ft and about a 40 minute cruise we descended for approach on Rwy 13L. We made it to the gate quickly and as we deboarded I asked for another cockpit picture
I entered Terminal 2 and walked around to check out gate 27 from where my fligth to Zurich was going to depart in 4 hours. I had a hard time finding a place to sit because at around 6PM the building was so crowded. There are so many flights that depart out of this little building but I found the worst how they board about 4 regional flights at a time through one door.
I took some pictures through the window facing T1
I was getting hungry and got some fast food from Wendys (their new spicy chicken is very delicious). As I went back to the waiting area for flight 206 to ZRH I saw that our flight would not leave until midnight. An agent shortly after made the announcement that due to bad weather in Orlando our plane would arrive late from MCO. Again, a unpleasant surprise during my DL trip. At least this time the plane would make it with me on board. The 757 was pulled to the gate at about 10:40PM (departure time was 10:00PM) and boarding started about 40 minutes later.
Delta Air Lines DL 206
July 20, 2009 Cleveland Hopkins CLE - New York JFK
Gate 27, Terminal 2
ETD 22:00 EDT ATD 23:50
ETA 12:40 MESZ ATA 12:55 Boeing 757-2Q8 N707TW
Seat 41F, Load 100%
We departed off Rwy 13R into the dark sky at about five minutes before midnight. I have almost no pictures from this flight as it was night and pictures would have turned out blurry.
Meal service started an hour after takeoff with a choice of chicken or pasta. This time I chose the bbq chicken served with mashed potatoes and mixed vegetables. It was ok for an airline meal. Again the crew was very good, they all seemed quite passionate about working for Delta and did everyting to ensure a nice flight. I then turned to sleep for a couple of hours. When I woke up the captain made the announcement that due to strong tail winds we would make it to ZRH almost on time. The flight was blocked for 8h40 but actual flight time was only 6h55. I was happy about that.
The f/as went around handing out a small breakfast with an egg muffin, a banana and orange juice. I expected a bit more for a breakfast after a 6 hour flight (flew AF, LX, KL and LH before on transatlantic and always got a full breakfast). About 40 before landing we started our descend and I took some pictures over french airspace:
Flying over Basle Airport
The city of Basle
Seconds before landing on Rwy 14 in ZRH, a very smooth landing
On the taxiway waiting to pull in to gate E27
I went down to the skymetro waiting area and took the nice little metro over to the arrival area. Passed swiss immigration in like 10 seconds and about 20 minutes after arrival I got my luggage and headed to the train station for my train back to the city of Biel (in the canton of Berne ).
After my first flights on Delta (before been on AA, US, UA, CO) I give their flight employees a lot of credit. All my flights were with very nice flight attendants and the captains always made sure to inform passengers whenever needed. However their hub at JFK is a big minus, it is very outdated and has a lot of delays. It would be ideal for connecting anywhere in the US and Delta has many flights out of JFK. So I hope they really do something to improve their JFK hub for passengers.
I would love to fly on their 757 product transatlantic again because I think their IFE is one of the best that you can get across the pond. I hope they bring back this seasonal service to Zurich again next summer (service ends in Sept). High loads on my flights and from others that flew this route might be a good indication this flight still pays off for Delta even though it brings the flights from ZRH to the NYC area to a total of 6 daily.
I hope you enjoyed my trip report. I'm happy for any feedback and tipps for improvements
BZNPilot From Belgium, joined Feb 2006, 272 posts, RR: 1
Reply 1, posted (6 years 1 week 3 days 5 hours ago) and read 20026 times:
Nice report. Glad you enjoyed the DL service (aside from the rude agent in JFK). Sounds like DL is working hard to provide a quality transatlantic product. I have always been skeptical about the idea of flying a narrowbody over the pond, but it sounds like the in-flight entertainment on DL's TATL 757s makes up for it.
BPS3458 From Australia, joined Oct 2006, 576 posts, RR: 1
Reply 3, posted (6 years 1 week 3 days 3 hours ago) and read 19730 times:
Great report and sorry to hear about the poor experience you had at JFK. JFK was my "home airport" for 5 years and believe me I had my fair share of delays. Delays like this remind me why I always have a valid travel insurance in place.
DALCE From Netherlands, joined Feb 2007, 1846 posts, RR: 6
Reply 4, posted (6 years 1 week 2 days 20 hours ago) and read 19328 times:
Thank you very much for your report. It was an enjoyable read with some nice pictures also.
DL should really have done more for you, it is simply unacceptable that they tell you to go and sleep somewhere. They should have offered you at least something to make up for this delay.
I would write a letter and let them pay for your cab down to LGA and the extra miles to and from CMH.
Bad points for DL this time!
Gjunnar From Germany, joined Sep 2001, 156 posts, RR: 0
Reply 6, posted (6 years 1 week 2 days 11 hours ago) and read 18901 times:
Great report and pictures! I'm sorry your DL experience wasn't as pleasant as could have. Very interesting read, especially about your impressions on the 757 over the atlantic. Wish AA, DL or CO would send one to STR (from NYC)...
In due time, it seems. The transfer of select flights to T4 will alleviate T2/T3 and allow them to slowly rebuild that awful facility. Still though, DL's hub gives many cities (MCI, MKE) a route to JFK that they otherwise certainly would not have!
Flying in the middle seat of coach is much better than not flying at all!
BA319-131 From United Kingdom, joined Jan 2001, 8697 posts, RR: 54
Reply 8, posted (6 years 1 week 2 days 10 hours ago) and read 18761 times:
Nice report and pictures, never realised DL flew the 752 to ZRH, thought it was a 763 service.
Quoting PhilInBRN (Thread starter): I was informed that due to incoming bad weather and the bad performance of the Canadair regio jets in bad weather all of the Delta Connection flights this evening were going to be cancelled. It put me in a very bad situation as I had no choice but to spend the night at cramped JFK airport. The lady I asked to rebook me through Detroit, Atlanta or even Minneapolis was quite rude and just told me that I was given no hotel room because the cancellation was due to weather issues (but then again, it was for RJs only so actually still Deltas fault, all other flights out of JFK were operating).
- Interesting DL did not put you up in a hotel, seems to me they shoudl have?.........
PhilInBRN From Switzerland, joined Jun 2009, 332 posts, RR: 0
Reply 9, posted (6 years 1 week 2 days 8 hours ago) and read 18690 times:
Thanks for the responses. I will definitely contact Delta in the next couple of days. Let's at least hope for a respond by their customer service.
Quoting BA319-131 (Reply 8): Nice report and pictures, never realised DL flew the 752 to ZRH, thought it was a 763 service.
This is the year round daily service to Atlanta. It's been on a 767-300ER for years. Back in the days of Swissair codesharing with DL the airline also had flights to JFK and CVG and Swissair even flew ZRH-ATL with a 743.
Quoting BA319-131 (Reply 8): Interesting DL did not put you up in a hotel, seems to me they shoudl have?
Thats what I thought too. The delta agent only said that because Delta couldn't do anything for the weather I wasn't offered a room. Thats what she told the British guy too.
Well usually I prefer the widebodies too but since I hadn't been on a 757 for 2 years and it's basically my favorite airplane I was looking forward to the flight anyways.
Quoting SurfandSnow (Reply 7): DL's hub gives many cities (MCI, MKE) a route to JFK that they otherwise certainly would not have!
As I said connections through the JFK hub are very good. CLE for example has three daily DL service while AA only has one daily (just for international connections). When travelling from West or South of NYC the JFK hub is as ideal as the CO EWR hub for any connections to Europe.
CPH757 From Denmark, joined Sep 2005, 684 posts, RR: 2
Reply 10, posted (6 years 1 week 1 day 11 hours ago) and read 18373 times:
My experience with DL Transatlantic so far include CPH-ATL-CPH (and further long-haul on ATL-LIM-ATL) and I agree that the F/A's are indeed very attentive and polite. But like other US airlines, the transatlantic product besides the F/A's are simply not in line with the European airlines concerning inflight service, especially meals and the non complimentary alcohol. My DL flights were on 767-300 and domestic 767-400 for LIM, so no PTV's though.
I'm going CPH-ATL-MGA in two weeks, should be on 767-400 and 757 this time, so PTV's on board. Great to hear that the IFE is good
Despite my username, I have to question the 757 transatlantic experience though. Did it one month ago on CO on EWR-CPH. Second worst flight ever, next to HEL-DEL on an AY 757 in charter config
Last flight: SAW-CPH on H9 on 02/11/09 - Next Flights: 23/12/09 CPH-AAL on QI, 30/12/09 CPH-LHR on SK, 19/01/10 CPH-CDG-
PhilInBRN From Switzerland, joined Jun 2009, 332 posts, RR: 0
Reply 11, posted (6 years 1 week 1 day 7 hours ago) and read 18215 times:
Quoting CPH757 (Reply 10): But like other US airlines, the transatlantic product besides the F/A's are simply not in line with the European airlines concerning inflight service, especially meals and the non complimentary alcohol
If i remember correctly I think Delta served complimentary alcohol on this flight. This change has happened due to the merger with Northwest. At least I don't remember anyone paying for their beer or wine. The food was actually not too bad. I've had worse on Air France (especially the pizza was really good this time). Now the portions of the main course could have been bigger.
The seat pitch on the 757 was not any worse than what I had experienced on LH 747, 333 and 346 or on AF 744. But as I mentioned in my report it can get really annoying if you have a window seat and you wanna go to the aisle. Also there are not enough restrooms for such a long flight when everyone wants to go to the bathrooms at the same time before arrival. I think despite the bad experience with my cancelled flight I would still give DL another chance but as for now I can't imagine using either the JFK hub again nor flying through ATL on the outdated 767 product (just talking about Delta in ZRH).
All the former TWA and AA aircraft that fly out of JFK have AVOD. Also all the former Song aircraft AFAIK have it.
Quoting LXA340 (Reply 13): Except for the Infrastructure inside the Terminals JFK needs to work on a better traffic system...Taxi times of up to 2 hours during peak hours and usually never bellow and hour is rediculous
It's going to be even more congested while they're working on 13R/31L for 120 days in 2010 to resurface and widen the runway.
44k From United States of America, joined Aug 2007, 310 posts, RR: 0
Reply 16, posted (6 years 1 week ago) and read 17514 times:
Thanks for the TR! Nice pics.
Interestingly enough, I was returning from BRU to CMH on July 2nd.. BRU-JFK on AA171 in fact, then transfer to LGA. And you guessed it..once the thunderstorm hit the terminal, I knew we were in trouble. Sure enough flight to CMH got cancelled.
Had to dish out some $160 for the hotel... LGA is NOT a place to spend the night or even a few hours. Got home on the first flight the next day.
PhilInBRN From Switzerland, joined Jun 2009, 332 posts, RR: 0
Reply 17, posted (5 years 11 months 1 week 4 days 10 hours ago) and read 15979 times:
Hate to bring this thread back up, but I just received mail from Delta about 4 weeks after submitting my complaint. Delta customer service basically blames the weather for my situation, telling me I'd have to respect their terms of transport and therefore they are not willing to offer me any kind of compensation.
For the future I guess I will not fly Delta too often anymore.
Eurohub From United Kingdom, joined Jan 2005, 257 posts, RR: 0
Reply 18, posted (5 years 11 months 1 week 4 days 9 hours ago) and read 15897 times:
Quoting PhilInBRN (Reply 9): Thats what I thought too. The delta agent only said that because Delta couldn't do anything for the weather I wasn't offered a room. Thats what she told the British guy too.
Its certainly their standard practice since it happened to me when transiting Atlanta in June en route MSY-MAN; still that's why I pay for travel insurance. I guess you can't blame them because the cost of accommodating travellers who experience weather-related delays (largely out of their control, but I accept your point about CRJs) would be colossal.
Quoting PhilInBRN (Thread starter): The f/as went around handing out a small breakfast with an egg muffin, a banana and orange juice. I expected a bit more for a breakfast after a 6 hour flight
Again, pretty standard fare for DL; although I quite like the muffin - its very tasty!
Quoting PhilInBRN (Reply 17): I'd have to respect their terms of transport and therefore they are not willing to offer me any kind of compensation.
I think their response is pretty fair and that it would be unrealistic to expect compensation when they can justifiably claim the cause of the delay was outside of their control. They did their best to accommodate you and whilst the circumstances were less that ideal, these things do happen.
Forget A vs B - Give me E or BAe any day of the week!
Panamair From United States of America, joined Oct 2001, 5084 posts, RR: 24
Reply 19, posted (5 years 11 months 1 week 3 days 13 hours ago) and read 15447 times:
Sorry just saw this report - great report and sorry to hear about your troubles at JFK. Delta knows that its JFK facility is sub-par and they are trying to work with the Port Authority to do something about it but unfortunately changes cannot happen overnight.
I have been flying the DL ZRH-JFK-ZRH seasonal flight very regularly the whole summer (3 roundtrips each in July and August so far, and have another 3 roundtrips scheduled in September) and also hope they bring it back again next summer. Flight has been very full in both directions in July and August, but less so in September so far.
I like the late departure out of ZRH (as it allows me to work half the morning in the office) but getting into JFK in the late afternoon can be a real pain in terms of traffic and waiting for a gate. At least they got you out of the plane in a People Mover instead of sitting around the tarmac waiting for a gate.
Quoting PhilInBRN (Reply 17): Delta customer service basically blames the weather for my situation, telling me I'd have to respect their terms of transport and therefore they are not willing to offer me any kind of compensation.
Unfortunately, that's standard practice for all U.S. carriers; they will pay for accomodations due to missed connections only if the reason was within their control (i.e., mechanical delays and cancellations).
Quoting PhilInBRN (Reply 11): If i remember correctly I think Delta served complimentary alcohol on this flight.
Yes, DL offers free beer and wine in Y on all international flights longer than 6 hours now; cocktails and mixed drinks however,still cost US$7 or EUR5 or CHF8 in Y.
Quoting PhilInBRN (Reply 9): This is the year round daily service to Atlanta. It's been on a 767-300ER for years.