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Is This The "New Air India?" BOM-JFK On The 772LR  
User currently offlineKaran69 From India, joined Oct 2004, 2891 posts, RR: 18
Posted (5 years 2 months 1 week 11 hours ago) and read 28457 times:

It is said The key to a successful business these days seems to be an organisation that is willing to learn then unlearn and then relearn, you have seen restructuring in the mighty legacies that were once untouchables right from the likes of Continental United and British Airways, to mention only but a few, but when it comes to the Maharajah of India would he be able to emulate those legacies?

Often do you see their billboards all across Mumbai city their slogans on most of the English and business news channels in India, advertising the JFK non-stop flights and at the same time literally begging you to , "Come try the new Air India"

Welcome to my Trip Report on board what seems to be Air India's flagship route in this whole rebranding process, which takes you the realms of what can only be described as an adventure.

Background

Sadly owing to the recession in global markets a lot of manufacturing based units especially in western countries were shutting shop as a result of lack of liquidity.
One such unit had a few machines and much desired spare parts related to our industry, so after formalising the deal , the date for loading the machines and spare parts would be told us ,giving us a short periods notice to buy our tickets.

Since the decision was last minute owing to the circumstance it was decided to take either of the non-stops to JFK or EWR from BOM, and then rent a car and drive down to Auburn, PA and Holyoke MA.

Air India quoted a fare of INR 48,000 [1000 USD] whereas CO quoted a whopping INR 85,000 [1850 USD] for the same days. Cheapest fares at the time were on EK QR and EY the middle eastern heavy weights quoting from 39,000 to 42,000 [800-900 USD range] , but it dint make sense to take a 3 hour flight in the wee hours of the morning to one of their hubs waiting for 2-4 hours and arriving at JFK all tired after flying another 14 hours in the middle of the afternoon and then driving 300 miles to reach our destinition

Well having heard a lot about the "new Air India" and their 77LRs, it wasnt a hard choice to make.

This flight would have a lot of firsts for me

First time on a 777-200 LR

First time Long Haul on Air India

First time International on Air India

First time to JFK,
despite having been to NYC before i had come and gone through LGA
Also this would be my longest non-stop flight

13th/14th June 2009,

I prebooked 2 aisles and 1 window seat 12 hours before our departure , there is a reason i highlight this point especially "12 hours before dept"

We reached the Airport well in time and were dropped off amongst a pleasantly surprising organised drop off point [people who travel frequently through BOM will be well aware of how chaotic the ride to the airport alone can get]

On this trip i am joined by my father and my uncle [who also happens to be our business agent].

The first impressions of the terminal were a lot better than 4 months before ,and also surprisingly the baggage screening line moved very efficiently and within no time we were at the check in counters.

Check in was not much of a hassle except he took way too long to check us in., he did however mention that the flight was full,without much difficulty we cleared immigration and security check in.

Owing to my uncles Senator Status with LH we were allowed into the newly built Lufthansa Senator lounge , this had the traditional Grey Blue and Yellow ambience of LH and the first class section we were seated had a snack and desert counter along with a bar.

It was way better than any of the other lounges i have seen in India,I helped myself to a couple of sandwiches and 2 cups of coffee as i intended to stay awake for the first 6-7 hours of the flight in order to counter jet lag.

Soon it was time for boarding and we proceeded towards our gate, where there was yet another security check,.
There was a serious line to get onto the aircraft owing to the loads of the aircraft. My father and uncle tried to cut into the line i just told them "we are gonna be on that tube for the next 16 odd hours wats the rush" we waited for everyone to go and then soon boarded.

AI 141


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Photo © Vivek Manvi
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Photo © Gordon Gebert JR



Registration:VT-ALA, Andhra Pradesh, C/N 610
Departure Airport: Chatrapati Shivaji International[BOM],terminal 2B
SDT:0045am
ADT:0050am
Airborn:0101am
Arrival Airport:John F Kennedy Airport, Terminal 4,
Gate:38 B
SAT:0715am
AAT:0615am
SEAT:26K
No. of Passengers: 220 19 Crew


We ended up being seated on the last rows of the first section of the economy cabin thanks to a deceiving seat map on their website, which showed row 27 as the last rows while this was true for the middle set, it turned out row 26 was the last row on the window sides , it was painful for me having the window seat as being on the last row it dint recline to its full potential, however my dad and uncle having aisle seats had no problem.

The FAs came around giving us an amenity kit consisting of socks and eye shades, a sharp contrast to what they used to give at one point of time

The aircraft i was on was VT-ALA , Air Indias first 772LR and their first owned 777, the aircraft that had already been through 2 colourschemes, had it seats removed twice , and all this before doing its first commercial flight.

I looked outside my window and there was an interesting scene we were flanked by the DL 77LR on one side and the DL 763ER on the other side ,in a way i got a feeling that i was already in the US.

The DL 77LR soon left its gate to operate the longest non-stop flight from BOM i.e to ATL, it was replaced by a BA 744 from LHR which would coincidentaly taking my aunt and her family the same night.

5 mins after SDT we pushed back, almost without any warning as i dont remember any announcements from the captain of ground staff disembarkment etc.
The safety demo was done manually as we approached A4.

We had a powerful takeoff and were soon climbing through the Mumbai skies .

Nearly 30 mins later the IFE screen was switched on , which strangely has the scroll of the 777 aircraft in the previous untouched colurscheme, it just seems the way things are going no one wants to accept the merger, even the IFE techies.

The aircraft scheme in which the 777 scroll was present on the IFE

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Photo © Royal S King



I was expecting some sensible and enjoyable IFE on the "new Air India" as i intended to stay awake and at first glance i was happy seeing the variety of sub categories to choose from but once you enter the sub category the choice was rather limited and pathetic to say the least.

An example of the same is as under.
Comedy -- English --- two and a half men ,Nanny [1 episode each]
---Hindi -----Sarabhai vs sarabhai, ??? [1 episode each]


I watched a few hindi movies which i had missed as i had pathetic reviews about them, which after watching i agreed with.

A drinks service was offered just before the dinner service consisting an option only of coke,sprite or water, if you asked for anything other than that like a gingerale diet cola or juice the FAs would say its not there or say ill get it , but the fact is it never came.

Dinner was soon served.



It consisted of lemon rice and channa [grams] gravy with apple pie for desert , it was not too tasty a meal but at the same time it was'nt too bad either.

I tuned into a classic movie option and started watching the ten commandments, my dad and uncle were already fast asleep.
About 6-7 hours inflight we were presumably over eastern Europe where i dozed off for a few hours.

When i awoke i headed to the galley to stretch myself and since i was told they keep a snack cart in the galley i went to check out the options , however in the mid-galley located one row behind me there was no sign of a snack bar just a 2 litre bottle of cola, no glasses, i went back to my seat to get my old glass and opened the fresh bottle and poured myself a glass,

Just as i was getting back to my seat i saw another pax come back he obviously too could not find any glasses and i guess not having the patience to find an FA or his used glass he just took a sip straight from the bottle touching his mouth to the lid, i gave him a disgusted look, not that made a diff to him , he just took another sip.

I needed some water in order to keep myself hydrated, so i kept pressing the bell but there was no response for atleast 25 mins, so i got up yet again inconveniencing my neighbour and my father who were trying to sleep,

I walked all the way back and to my surprise could not spot a single FA, i then saw a few of them on the last row of the aircraft , not sure if they were the off duty ones, but they were snoring to all glory,

I managed to find the water dispenser some how and refilled my bottle given to me on my seat.

I tried catching a few winks for abt an hour and when i awoke i was greeted by a funny sight
The seats of my dad and uncle on row 26 and 27 due to them not being sturdy had gone fully flat from their top half , this no doubt gave my uncle and dad real good sleep, but my dads seat in particular blocked part of the entrance to the toilet, so you had quite a hilarious sight with one of the FAs trying to awaken my sleeping family. She had a ridiculous look on her face in what only looked like her most daunting task, and it was perhaps for that one moment in my life where i pretended i dint know my family, hehe

Breakfast was soon served which i ate while watching the only episode of two and a half men.



Breakfast consisted of bun croissant and a fruit bowl

A while after breakfast, i went back to the galley and gave one of the younger FAs my log book to get it filled from the captain, it was duly filled and got to my seat with a smile,
I got about 2 hours of sleep before being woken up by some light turbulence, i for one am amongst those who enjoys a bit of light turbulence

Drinks were served along with a packet of some Indian snacks , this time however the choice offered was good and i got my gingerale and there was happiness on the face of many passengers as it seems they got some alcohol this time

Lunch was served soon after the turbulence cleared , i asked for a cold beverage but all i got was an option of tea or coffee .



Lunch consisted of rice ,kofta gravy and mixed vegetables it was a lot better than dinner.

The map dint seem to be working throughout and this time when i checked it , it showed us over turkey , with just under an hour to land.

30 mins prior to landing the IFE was switched off ,and disembarkment cards were given,
Landing was pretty smooth, and it felt good to land in this country after such a long time especially an hour early.

We got through immigration without any hassle and our baggage had already arrived on the conveyor belt,

We made the customary phone calls to our families and took the sky train to the car rental stop where we had booked a Toyota Rav4 from Hertz.

Our Toyota Rav4 09



After a tiring work week, my uncle dropped me and my dad off at the Radisson broadway at NYC on a Friday evening , i then proceeded to drop my uncle and the car off at JFK, as my uncle was flying back that night itself.

I loved the look on the face of the guy at Hertz when we returned the car to him driving 1600 odd miles in about 6 days

I bid adieu to my uncle who had managed to book his aisle seat 30 hours prior to departure again i highlight this for a reason.

When i got back to the hotel, dad reminded me to book aisle seats ,however the system dint let me check in so i got the number and called up their American call center,
This is exactly what the agent told me You CANNOT book 72 hours prior to departure

I was shocked by what i had just heard and told him that on my inbound flight i had booked the seats a mere 15 hours before departure , also my uncle who was flying today had booked his seats a day before his flight. Also when i tried booking 72 hrs prior to my flight the system would report an error,

I requested him to please recheck , all he said, "there is nothing i can do" and hung up,
I was like WTF.

I told my father the incident he was amazed at the ridiculous nature of the situation and we tried again the next day this time my dad spoke, but it was to no avail, and he got the same nothing i can do response

My father just looked at me and said ,this airline will never survive with this attitude

21st June , 2009

Anyway come Sunday evening we left at around 1730 since we dint wanna take a chance at missing some aisle seats , fortunately our Ghanian taxi driver got us there in less than 40 mins, i was amazed at the shortcuts he took as just 2 evenings before me and my uncle took 2 hours to reach aided by a GPS.

We rushed to an almost empty check in counter and the swissport agent said that we already had aisle seats only they were 10 rows apart, that was ok with us as long as they were aisles,

we completed check in formalities , my father was adamant to speak to the manager but i convinced him it wouldnt make a dimes difference to him

I then took a few rides on the sky train just to get a few sights of the tarmac action, just as the rain started to pour, it was great seeing so many aircrafts however as the rain got heavy i began getting worried that the flight might also get delayed.

About an hour or so before boarding a lady asked us if we were on AI 140 and if so, to please proceed to security, The security line was quite busy at the time as we had full flights of SQ AI and EK departing within minutes of each other. 30 mins later we passed through security and headed to gate no. A7, where i was face to face with my aircraft VT-ALE which at the time was AIs most recent 772LR.

I was quite happy at this as i got to fly AIs first 77LR and at the time their most recent one.

I snapped a few pics of aircraft around us

Kuwait Airways 777



My Aircraft


B6 E 190s


EK 77W



SQ 744 to FRA



EY 345



VS 346 QR 77W



Air Europa 330



QR 77W



EI 333



LX 332



EL AL and RJ




Soon boarding was called first for families with kids and then row wise, strangely no premium passenger boarding preference.

AI 141


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Photo © John Padgett
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Photo © Alsatian D



Registration:VT-ALE, Haryana,C/N 698
Departure Airport: John F Kennedy Airport, Terminal 4,
SDT:2130pm
ADT:2133pm
Airborn:2257pm
Arrival Airport:Chatrapati Shivaji International[BOM],terminal 2B
Gate:38 B
SAT:2215pm
AAT:2300pm
SEAT:35H
No. of Passengers: 220 19 Crew


After the standard boarding chaos which takes place on most flights to and from India as we tend to carry a lot more over head baggage than the average traveller, a few wannabe models came on board and since they were perhaps amongst the last to check in they were made to seat randomly and that too most of them on the middle seats, the one which came and sat next to me literally demanded the aisle seat from me, i gave her a nasty reply which put her in her place--- i wont mention what was the conversation that transpired but lets just say it wasnt pretty

We settled down and i could see the FA [by FA i mean Fat Aunty ] trying to come down the aisle, this one needed to walk a bit sideways to fit down the aisle.

The captain came on the PA and introduced himself to us and gave us a good amount of information on our routing and when and what to expect, soon pushback took place but just as we pushed back, the weather began worsening, the captain came on the PA once again describing the weather situation and telling us that we are number 28 for departure ,i was like, that would mean atleast an hours delay

Meanwhile this time they played the safety demo on the LCD screens as opposed to it being done manually on AI 141,at first i thought i would catch up on a few winks for about 3 hours and remain awake for the next 12-13 hours in order to counter jet lag.,

but what was strange is that after the hours delay was announced the FAs dint make any further rounds and people were talking on their cell phones quite freely especially the pest of my seat neighbour, who found it the perfect time to have a fight with her boyfriend/lover which lasted almost 40 mins,ruining my nap time and with no IFE playing and being on an aisle seat and what seemed a hilarious argument at first but got pretty monotonous, all in all i was quite fed up.

So i began looking around and noticed that despite being its newest 772LR at the time and a fairly less used aircraft the seat plastics were coming out ,see for yourselves





Notice the brown plastic linings on this one as opposed to the other 2


For an aircraft that was not even 16 months old and does not see that much commercial service, it was pretty pathetic state.

The captain however kept giving us updates which were informative and to me were much appreciated.

After nearly an hour and 10 mins after pushback we were rolling down runway.04L

I quickly managed to get a few winks almost 2 hours after takeoff, awoke just in time for dinner



Dinner consisted of rice and dal with egg plant in gravy it was not too great just about edible

the FA [Fat aunty] was having a difficult time with the food trolley and about 3 rows in front of me she lost control of it and it came rolling down and crashed against my seat just where my elbow would have been had i not been sleeping or more importantly not looking in her direction, given the weight and material of the trolley it would have easily bruised my arm. She came and took my the trolley not even an apology infact tried to avoid eye contact with me

By that time i dint even expect it as for it was a continuation of the pathetic service i received on AI 141, which just continued to get worse. Also the fact that on this flight as well they dint respond to call requests despite pressing the call button multiple times, this opinion was also shared by my neighbours ,infact many a time i went down to the aft galley to get water, there was no one in the galley or the crew rest seats, however this time there was a cart with a bottle of water,coke, sprite and glasses also there were some of the worst tasting tomato and cheese sandwiches but atleast this time there was an equipped cart.as opposed to AI 141

I managed to get my log book signed after finding one of the more approachable FAs., which came duly filled with a nice note from the captain,

I fought with the goddess of sleep throughout the rest of the flight by watching some classic English and bollywood movies on the rather inadequate IFE system considering the duration of the flight., also the sky map dint work at all on this route

Breakfast service came and went by which was exactly the same tray from our AI 141 flight consisting of a croissant and bun with some fruit,

I continued watching a true English classic Benhur which had a run time of nearly 4 hours so atleast this was one option that help pass time,

Most of the rest of the flight continued with regular appreciated updates from the captain, although i must mention one sort of funny incident when i was waiting in line for the toilet one elderly gentleman came to the mid-galley asking the FA for some alcoholic drink, the FA tells him that the bar was closed, he looks at me first in distress and tells her that there is atleast 3-4 hours for arrival how can you close the bar, she tells him that at your age you should not be drinking so much, both me and the gentleman had that WTF look on our faces, however just as he was gonna yell at her or something one of the male FAs sort of dissolved the situation by making the man a much needed drink.

Meal service began about 2 hours before scheduled arrival time,



This consisted of mixed veg rice with some gravy it was better than the dinner service though

About 10 mins before SAT, it seemed we were already on approach path to BOM, but just then our captain came on the PA, and said that due to heavy rains and diversion from AMD , we have been told to circle for about an hour, there was a unanimous groan
Needless to say it felt as if it was gonna be even more boring after spending close 17 hours in the tube as the IFE had already been shutdown,

Fortunately as luck would have we dint have to circle as much as announced earlier,
And we touched down at 2300 hrs BOM time around 35 mins late, much to the relief of most people on board.

After completing the now standard swine flu procedure at BOM, immigration and customs our baggage seemed to be one of the first to come out, and from the aircraft to my car it took me less than 18 mins, a record for me at BOM perhaps it was some sort of compensation for spending 17 odd hours in that tube.

Ratings

AI 141 BOM-JFK

Aircraft: 7/10
Check In: 8/10
Crew : 4/10
IFE: 5/10 its ok for an 8-9 hour sector not longer than that
Meal:6/10

AI 140 JFK-BOM

Aircraft: 6/10
Check In: 8/10
Crew: 2/10 --- the 2 points are purely for the captain ,otherwise by far the worst service i have recieved from a seemingly reputed carrier
IFE: 5/10
Meal: 6/10


Concluding Remarks

The nightmares of colleagues and a few fellow A.net members about flying Air India were true, but what is most unfortunate is that even on their flagship route and product the service levels were dismal to say the least especially for an airline thats trying to re-establish a fading reputation. Despite some people raving about the non-stop service there are many who crib about it in the same manner as i have done, most of us will be even willing to overlook the fact that they dint clean the toilets in the mid galley on both flights but all we expect is some decency in service levels,

Given the choice would i fly AI international again, the answer would be hell no, but then again if time and money are at stake i may just bite my tounge.

However i would like to end this TR with a quote from what my father said that i mentioned above

"this airline will never survive with this attitude "

As usual any comments/suggestions/criticisms are more than welcome

Regards/

Karan

31 replies: All unread, showing first 25:
 
User currently offlineFxramper From United States of America, joined Dec 2005, 7305 posts, RR: 85
Reply 1, posted (5 years 2 months 1 week 11 hours ago) and read 28362 times:
Support Airliners.net - become a First Class Member!

Great report, good photos, sorry about the service.  bigthumbsup 

User currently offlineThe777Man From United States of America, joined Jul 1999, 6577 posts, RR: 55
Reply 2, posted (5 years 2 months 1 week 10 hours ago) and read 28271 times:

Interesting report and you had a VERY differerent experience than I had on JFK-BOM a few years ago. I did post a trip report about. The flight I was on wasn't full which makes a big difference. It was probably the best experience I have ever had in Economy class on any carrier. On my flight AI performed flawlessly and the flight attendants were all in their 20s or 30s, very attractive and certainly not any Fat Aunties.

Also other A.net members have had great experiences on AI's new 777s so not sure what you are talking about when you mention "their nightmare experiences on AI"

Besides, it's 'didn't" not "dint"

Also not much AI can do about traffic in NYC or weather in BOM.......

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineOjas From India, joined Mar 2008, 2977 posts, RR: 24
Reply 3, posted (5 years 2 months 1 week 9 hours ago) and read 27895 times:

A lovely TR Karan! though sad to know about your experience.

Quoting Karan69 (Thread starter):
First time Long Haul on Air India

First time International on Air India

Nice!

Quoting Karan69 (Thread starter):
I was expecting some sensible and enjoyable IFE on the "new Air India" as i intended to stay awake and at first glance i was happy seeing the variety of sub categories to choose from but once you enter the sub category the choice was rather limited and pathetic to say the least.

An example of the same is as under.
Comedy -- English --- two and a half men ,Nanny [1 episode each]
---Hindi -----Sarabhai vs sarabhai, ??? [1 episode each]

IFE -- was a complete shocker to me, I mean did not know it was that bad.

Quoting Karan69 (Thread starter):
ust as i was getting back to my seat i saw another pax come back he obviously too could not find any glasses and i guess not having the patience to find an FA or his used glass he just took a sip straight from the bottle touching his mouth to the lid, i gave him a disgusted look, not that made a diff to him , he just took another sip.

Disgusting!

Quoting Karan69 (Thread starter):
I requested him to please recheck , all he said, "there is nothing i can do" and hung up,
I was like WTF.

Typical AI.

Quoting Karan69 (Thread starter):
After the standard boarding chaos which takes place on most flights to and from India as we tend to carry a lot more over head baggage than the average traveller, a few wannabe models came on board and since they were perhaps amongst the last to check in they were made to seat randomly and that too most of them on the middle seats, the one which came and sat next to me literally demanded the aisle seat from me, i gave her a nasty reply which put her in her place--- i wont mention what was the conversation that transpired but lets just say it wasnt pretty

As always chaotic boarding.

Quoting Karan69 (Thread starter):
We settled down and i could see the FA [by FA i mean Fat Aunty ] trying to come down the aisle, this one needed to walk a bit sideways to fit down the aisle.

LOL

Quoting Karan69 (Thread starter):
FAs dint make any further rounds and people were talking on their cell phones quite freely especially the pest of my seat neighbour, who found it the perfect time to have a fight with her boyfriend/lover which lasted almost 40 mins,ruining my nap time

Which is why I strongly detest the technology enabling the use of cell phones on board.

Quoting Karan69 (Thread starter):
For an aircraft that was not even 16 months old and does not see that much commercial service, it was pretty pathetic state.

I don't think so, it did see as much commercial services as the others I believe, if this were a
spare LR in addition to the 4, they would put it in the cycle of rotation in 5 where they would make sure it is utilized equally if not properly. Also do keep in mind these flights have done rounds to LHR, and frequqnet trips to DXB as well.

Quoting Karan69 (Thread starter):
but then again if time and money are at stake i may just bite my tounge.

Which is why people still fly AI, time and money. Being the only non stop and that it is a cheap option.

Well I always thought that people associated with A.net et al have raved about the LR service, but to all those many people among my friends/relatives who traveled AI non stop had nothing good to say about it other than pointing out that the aircraft was new and much better than the B744.

But now I have lost my appetite to fly the AI B777LR, I'd rather do them on domestic routes if they fly, or I do have QR has an option anytime  wink 

Ojas



A lion does not concern himself with the opinions of the sheep
User currently offlineCrosswinds21 From Netherlands, joined Jun 2009, 698 posts, RR: 0
Reply 4, posted (5 years 2 months 1 week 8 hours ago) and read 27824 times:



Quoting Karan69 (Thread starter):
Most of the rest of the flight continued with regular appreciated updates from the captain, although i must mention one sort of funny incident when i was waiting in line for the toilet one elderly gentleman came to the mid-galley asking the FA for some alcoholic drink, the FA tells him that the bar was closed, he looks at me first in distress and tells her that there is atleast 3-4 hours for arrival how can you close the bar, she tells him that at your age you should not be drinking so much, both me and the gentleman had that WTF look on our faces, however just as he was gonna yell at her or something one of the male FAs sort of dissolved the situation by making the man a much needed drink.

Nice report. The "at your age you shoud not be drinking so much" was my favorite part. I can only imagine what that conversation was like.


User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1106 posts, RR: 8
Reply 5, posted (5 years 2 months 1 week 8 hours ago) and read 27676 times:

Very interesting TR. Along with The777Man, I had a VERY different experience on board AI's 77L. I experienced some of the best service ever, but I was in J so perhaps that's the reason. Sorry about the bad service though.

User currently offlineJustbala From India, joined Feb 2006, 169 posts, RR: 0
Reply 6, posted (5 years 2 months 1 week 8 hours ago) and read 27662 times:

Good TR Karan... i like the suspense u built up  Smile

The food looks atrocious... i am sure even IC serves better on a BLR-BOM flight!! Was wondering abt the condition of the loo after that really long flight!!

What were your options other than AI/CO/ ME Carriers? How abt 9W or even LH/AF/BA?!



Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlineLucky727 From Canada, joined Sep 2003, 602 posts, RR: 1
Reply 7, posted (5 years 2 months 1 week 6 hours ago) and read 27442 times:

What an entertaining read - and a cautionary tale as well: I had been considering trying AI on the YYZ-LHR sector next time I go to the UK - fares are reasonable, and AI sounds rather exotic to someone used to the likes of AC, BA, etc., HOWEVER - I am now absolutely terrified of experiencing anything remotely similar, even on a relatively short trans-atlantic segment of 7 hours. Although others have experienced "amazing" service on AI, I won't be taking my chances - I'll spend the extra $$, for sure!

The comment about "the bar is closed..." was hilarious, but had that happened to me, the result would not have been pretty - lol!

In any case, thanks for a fun read ~

L727

P.S.
Quoting The777Man:
Besides, it's 'didn't" not "dint"


Did you get your money back from that charm school? I mean, does rubbing the author's nose in that typo bring you some bizarre kind of pleasure? Rude and unnecessary.



··· [·] oooooooo [·] oooo oo ooooo [·] ooooooooooooooooooo [·]
User currently offlineEC001 From France, joined Jan 2009, 94 posts, RR: 7
Reply 8, posted (5 years 2 months 1 week 6 hours ago) and read 27395 times:

Very interesting TR there Karan,

Loved your satirical way of writing! makes the TR very intertaining.

I'm sorry for your bad experience! I read another TR which praised Air India's new inflight service though (especially onboard their B777).

Bad luck??? maybee?

The food trolley going wild was hilarious I have to say  Smile , hopefully you weren't hurt too much! I would've loved to have seen the FA's face...gosh,

I look forward to reading your next TR soon,

cheers from Paris,

orian


User currently offlineCityofAthens From , joined Dec 1969, posts, RR:
Reply 9, posted (5 years 2 months 1 week 5 hours ago) and read 27289 times:

Great read, loved the style ... what a shame about the overall service; quite hard to believe the galleys were left unattended; on the other hand, I have read some excellent reviews of their competitors, Jet Airways; I wonder whether there are cultural issues that affect employee performance at Air India? ... I believe this is partly responsible for some of the service issues on other flag-carriers, including the one I work for.

rgds


User currently offlineBlrsea From India, joined May 2005, 1423 posts, RR: 3
Reply 10, posted (5 years 2 months 1 week 4 hours ago) and read 27158 times:

Quoting Karan69 (Thread starter):
I needed some water in order to keep myself hydrated, so i kept pressing the bell but there was no response for atleast 25 mins, so i got up yet again inconveniencing my neighbour and my father who were trying to sleep,

That is poor service indeed. Looks like all the FAs decided to take a nap at the same time  

Quoting Karan69 (Thread starter):
The map dint seem to be working throughout and this time when i checked it , it showed us over turkey , with just under an hour to land.

I hate when this happens. The map is very important to me. If I don't feel like watching anything on the IFE, I just have the map view switched on

Quoting Karan69 (Thread starter):
I loved the look on the face of the guy at Hertz when we returned the car to him driving 1600 odd miles in about 6 days

1600 miles in 6 days isn't much. wonder why the guy was surprised. People do much more than that lots of times, especially on roadtrips. I myself have done around 2000 miles round trip from seattle to yellow stone national park with some deviations over 4.5 day period.

Quoting Karan69 (Thread starter):
I was shocked by what i had just heard and told him that on my inbound flight i had booked the seats a mere 15 hours before departure , also my uncle who was flying today had booked his seats a day before his flight. Also when i tried booking 72 hrs prior to my flight the system would report an error,

I don't know about these AI customer service people. A couple of months back, I called them to ask for a fare quote for SEA-BLR, and after making me wait for 5-10 mins, told me that he can't get the fares and asked me to contact a travel agent!!

Quoting Karan69 (Thread starter):
So i began looking around and noticed that despite being its newest 772LR at the time and a fairly less used aircraft the seat plastics were coming out ,see for yourselves

Why do the AI equipment get degraded so soon? Or is it same across all carriers but they maintain their aircraft better?

Quoting Karan69 (Thread starter):

After completing the now standard swine flu procedure at BOM, immigration and customs our baggage seemed to be one of the first to come out, and from the aircraft to my car it took me less than 18 mins, a record for me at BOM perhaps it was some sort of compensation for spending 17 odd hours in that tube

Good to know that the BOM airport has improved a lot. Thank god for small mercies!

Overall, a very good report Karan!

[Edited 2009-07-27 17:37:19]

User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 11, posted (5 years 2 months 1 week 2 hours ago) and read 26831 times:



Quoting The777Man (Reply 2):
Interesting report and you had a VERY differerent experience than I had on JFK-BOM a few years ago. I did post a trip report about. The flight I was on wasn't full which makes a big difference. It was probably the best experience I have ever had in Economy class on any carrier. On my flight AI performed flawlessly and the flight attendants were all in their 20s or 30s, very attractive and certainly not any Fat Aunties.

Also other A.net members have had great experiences on AI's new 777s so not sure what you are talking about when you mention "their nightmare experiences on AI"



Quoting MHTripple7 (Reply 5):
Very interesting TR. Along with The777Man, I had a VERY different experience on board AI's 77L. I experienced some of the best service ever, but I was in J so perhaps that's the reason. Sorry about the bad service though.

= I am with The777Man and MHTripple7 on this one - I have had (and written about one) really really good experiences on AI's 77L service and am surprised you had such a shoddy service.

Quoting Karan69 (Thread starter):
although i must mention one sort of funny incident when i was waiting in line for the toilet one elderly gentleman came to the mid-galley asking the FA for some alcoholic drink, the FA tells him that the bar was closed, he looks at me first in distress and tells her that there is atleast 3-4 hours for arrival how can you close the bar, she tells him that at your age you should not be drinking so much, both me and the gentleman had that WTF look on our faces, however just as he was gonna yell at her or something one of the male FAs sort of dissolved the situation by making the man a much needed drink.

= This one is especially surprising given I have had FA's insist on giving me more alcohol than I needed. Or maybe, I looked like I needed it  Smile.

Too bad you got shoddy service on AI. I am surprised because of my past experiences with them. Guess they have a lot of work to do. Could the FA's be grumpy based on the end-June begin-July salary issues? Still no excuse though.

Saludos and thanks for writing,
A.



Live, and let live.
User currently offlineVivekman2006 From India, joined May 2006, 541 posts, RR: 3
Reply 12, posted (5 years 2 months 1 week ago) and read 26606 times:

Excellent Trip Report, Karan! Man, that was quick..... Big grin  Silly

Quoting Karan69 (Thread starter):
I was expecting some sensible and enjoyable IFE on the "new Air India" as i intended to stay awake and at first glance i was happy seeing the variety of sub categories to choose from but once you enter the sub category the choice was rather limited and pathetic to say the least.

That's horrible! I wonder what AI is thinking. On a 16 hr flight, the IFE is your only source of entertainment.

Quoting Karan69 (Thread starter):
the one which came and sat next to me literally demanded the aisle seat from me, i gave her a nasty reply which put her in her place--- i wont mention what was the conversation that transpired but lets just say it wasnt pretty

LOL...I would really like to know more about this incident..Maybe offline??  Wink

Quoting Karan69 (Thread starter):
people were talking on their cell phones quite freely especially the pest of my seat neighbour, who found it the perfect time to have a fight with her boyfriend/lover which lasted almost 40 mins,ruining my nap time

You should have retaliated by having a mock conversation on your cellphone. Maybe you should have indulged in some steamy conversation with an imaginary girlfriend!  Wink

Quoting Karan69 (Thread starter):
the FA [Fat aunty] was having a difficult time with the food trolley and about 3 rows in front of me she lost control of it and it came rolling down and crashed against my seat just where my elbow would have been had i not been sleeping or more importantly not looking in her direction, given the weight and material of the trolley it would have easily bruised my arm.

OMG. That is so inconsiderate of her. Did you try calling her "Aunty"?? Should have done that....

Quoting Karan69 (Thread starter):
I managed to get my log book signed after finding one of the more approachable FAs., which came duly filled with a nice note from the captain,

Nice...Would like to know what the captain had to say.

Quoting Karan69 (Thread starter):
After completing the now standard swine flu procedure at BOM, immigration and customs our baggage seemed to be one of the first to come out, and from the aircraft to my car it took me less than 18 mins

WOW...That's another record. Usually it takes 18 minutes to barely get through immigration.  Smile

Quoting Karan69 (Thread starter):
However i would like to end this TR with a quote from what my father said that i mentioned above

"this airline will never survive with this attitude "

I TOTALLY agree. Air India might have the best of aircraft and technology, but it is always their disinterested staff and their attitude that has caused and will cause the airline's downfall. What is the point of having 77Ls and 787s and having staff like this?  Angry

I sincerely hope the airline is privatized ASAP, so that it can rise again. That, I feel is its only chance of making it through to the next decade.

- Vivek


User currently offlineNimish From India, joined Feb 2005, 3237 posts, RR: 9
Reply 13, posted (5 years 2 months 6 days 20 hours ago) and read 26265 times:



Quoting The777Man (Reply 2):
Also other A.net members have had great experiences on AI's new 777s so not sure what you are talking about when you mention "their nightmare experiences on AI"

There have been a couple of recent non-flattering AI non-stop India-JFK reports on the airliners india forum...

Quoting Blrsea (Reply 10):
I don't know about these AI customer service people. A couple of months back, I called them to ask for a fare quote for SEA-BLR, and after making me wait for 5-10 mins, told me that he can't get the fares and asked me to contact a travel agent!!

Typical!

Karan - thanks for posting the TR. It seems like AI will never really learn what service is all about, despite our wishing otherwise...



Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 14, posted (5 years 2 months 6 days 18 hours ago) and read 25981 times:

Thanks v much for your report and pics.

Your descriptions of the service onboard in both directions was strangely similar to the "service" or lack thereof I observed by the Indian crew members on EK flights to Australia in 2007.

Perhaps the EK ones were ex Air India??

Thanks again

P/J



Eastern - Number One To The Sun
User currently offlineMk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 15, posted (5 years 2 months 6 days 13 hours ago) and read 25449 times:

Hi Karan,

I was looking forward to another installment of a wonderful experience on board AI 77L. However, it seems AI has slipped and is back to where it started-shoddy and poor service and lack of cleanliness on their a/c's.

The food looks atrocious, IMO, not something you see or expect from AI.

I can't believe the horror story about the drink, don't FA's at AI get properly trained. I guess customer service isn't something AI has or will it ever have. Its kind of sad considering its India's national carrier.

From past TR's on the 77L, i thought AI is finally rising to the occasion but this TR just killed my passion for riding on the AI 77L someday.

I am sure the JFK-DEL route is similar too.

I agree that the IFE should be functioning properly and more choices be given for such a long flight.

Looks like you had the ultimate American experience, driving around 1600 miles in a SUV. Well next time, come further south into DC and i will show you around. i am right by Dulles, so you would not be disappointed  Wink

A well written report though i wish your experience was better. Thanks for sharing.



come fly with me
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 16, posted (5 years 2 months 6 days 3 hours ago) and read 25113 times:

This is an unexpected, but nice, surprise! You didn't tell me you were heading to this side of the world.

Quoting Karan69 (Thread starter):
Air India quoted a fare of INR 48,000 [1000 USD] whereas CO quoted a whopping INR 85,000 [1850 USD] for the same days.

There is a old saying that goes something like, "you get what you pay for." In this case it certainly may have been true. Not that CO is the golden standard of in flight service or anything, but they are reliable and seem to consistently provide a decent/good product on the BOM route from what I hear.

Quoting Karan69 (Thread starter):
Cheapest fares at the time were on EK QR and EY the middle eastern heavy weights quoting from 39,000 to 42,000 [800-900 USD range] , but it dint make sense to take a 3 hour flight in the wee hours of the morning to one of their hubs waiting for 2-4 hours and arriving at JFK all tired after flying another 14 hours in the middle of the afternoon and then driving 300 miles to reach our destinition

You know, sometimes its not a bad idea to fly via the Middle East if it means a better in flight experience. At least you can arrive feeling somewhat satisfied, despite the extra time spent in the air and on the ground. Of course I constantly do one stops if not multi-stops when heading to and from India so it isn't a large issues for me. Dare I ask how much 9W was?

Quoting Karan69 (Thread starter):
so i kept pressing the bell but there was no response for atleast 25 mins,

Not exactly what I expected to hear. I thought Air India's crews were a caring bunch of senior aunties from all the previous reports.

Quoting Karan69 (Thread starter):
not sure if they were the off duty ones, but they were snoring to all glory,

I had to chuckle out loud when I read that, I can visualize this perfectly!

Quoting Karan69 (Thread starter):
FA [by FA i mean Fat Aunty ]

Ah yes, I have seen a few waddle on by at various airports across the world in their sari's.

Quoting Karan69 (Thread starter):
Given the choice would i fly AI international again, the answer would be hell no, but then again if time and money are at stake i may just bite my tounge.

Sometimes its necessary to forgo the time or money to get something decent and reliable.

Quoting Karan69 (Thread starter):
However i would like to end this TR with a quote from what my father said that i mentioned above

"this airline will never survive with this attitude "

While I agree with your father to an extent, the airline has survived this way for many, many, many years. Nothing seems to have changed much in terms of software. No point in having good hardware with software that falls flat on its face like this. I can't decide which airline is worse, Air India or Alitalia?

I have been tempted many times to try Air India's non stop service, but I always end up on one stops via the Middle East or Far East. I'd be lying if I said I have no apprehensions about flying Air India. No matter how great the trip reports seem to be here, I am always a firm believer in, "you can't teach an old dog new tricks!"


User currently offlineKaran69 From India, joined Oct 2004, 2891 posts, RR: 18
Reply 17, posted (5 years 2 months 5 days 17 hours ago) and read 24787 times:

First of thanks to everyone who read my trip report, and thanks for the encouragement as i am writing one after nearly 2 years

Quoting Fxramper (Reply 1):
Great report, good photos

Thanks buddy hope all is well

Quoting The777Man (Reply 2):
Interesting report and you had a VERY differerent experience than I had on JFK-BOM a few years ago

I know mate it is why i was not too aprehensive in trying out AI , i had read your report

Quoting The777Man (Reply 2):
The flight I was on wasn't full which makes a big difference

By the looks of it i guess it certainly does,

Quoting The777Man (Reply 2):
On my flight AI performed flawlessly and the flight attendants were all in their 20s or 30s, very attractive and certainly not any Fat Aunties

Well i dint have such luck either in service or in attractive FAs

Quoting The777Man (Reply 2):
"their nightmare experiences on AI"

Mate you misquote me, please read carefully i am referring to experiences on Air India in general not exclusively on its newer 777 products, besides even i have heard quite a few demeaning incidents as Nimish mentions on airliners-india forums

Quoting The777Man (Reply 2):
Also not much AI can do about traffic in NYC or weather in BOM

So where did i once say they could do anything about, i merely mentioned it as part of the TR and the experience that came along,

Quoting Ojas (Reply 3):
A lovely TR Karan! though sad to know about your experience

Thanks Ojas, i guess it mirrored your experiences on the gulf routes,

Quoting Ojas (Reply 3):
it did see as much commercial services as the others I believe

irrespective mate it was not even 16 months old at the time and for an aircraft thats supposed to last atleast another 90 months before D check, its quite a pathetic state,

Quoting Ojas (Reply 3):
Being the only non stop and that it is a cheap option

Agreed mate , that was solely the reason and more so the timings were undoubtedly the best

Quoting Crosswinds21 (Reply 4):
Nice report.

Thanks mate

Quoting MHTripple7 (Reply 5):
Very interesting TR

Thank you mate , i guess our experiences were a stark contrast

Quoting Justbala (Reply 6):
Good TR Karan... i like the suspense u built up

Thanks Bala,

Quoting Justbala (Reply 6):
Was wondering abt the condition of the loo after that really long flight!!

I did mention at the end that the mid galley loos were not cleaned but this could also be as a result of some pax who tend to dump things in the WC,

[quote=Lucky727,reply=7]What an entertaining read

Thanks L727

Quoting Lucky727 (Reply 7):
had been considering trying AI on the YYZ-LHR sector next time I go to the UK - fares are reasonable, and AI sounds rather exotic to someone

Mate if the timings and price are right i would fly AI blindfoldedly on a short sector of 7 hours but before you do make sure you are on one of the new 777 products not the UA leased ones, i would recommend you try it as long as your sure the product is new,

Quoting Lucky727 (Reply 7):
In any case, thanks for a fun read

My pleasure thanks for reading

Quoting EC001 (Reply 8):
Very interesting TR there Karan,

Loved your satirical way of writing! makes the TR very intertaining

Thanks a million EC001 and loved the adjective used to describe my writing style

Quoting EC001 (Reply 8):
hopefully you weren't hurt too much! I would've loved to have

Fortunately as i happened to be looking in the direction i had quick response to stimuli and moved my arm before the cart hit my seat,

Quoting CityofAthens (Reply 9):
Great read, loved the style ...

Thanks much appreciate your comments

Quoting CityofAthens (Reply 9):
cultural issues that affect employee performance at Air India?

Its not the cultural but more so to do with their attitude and the fact that they feel they work for the Govt of India and thanks to their uniouns are untouchable.

Quoting Blrsea (Reply 10):
I don't know about these AI customer service people. A couple of months back, I called them to ask for a fare quote for SEA-BLR,

I feel for you mate, especially after my experience

Quoting Blrsea (Reply 10):
Overall, a very good report Karan

Thanks Blrsea much appreciate your comments

Quoting Abrelosojos (Reply 11):
= I am with The777Man and MHTripple7 on this one - I have had (and written about one) really really good experiences on AI's 77L service and am surprised you had such a shoddy service

Alex i appreciate the fact that you took the time to read and reply, i recollect enjoying your JFK-DEL trip report and it was one of those reports that made me look forward to my trip sadly my experience was a stark contrast,

Quoting Abrelosojos (Reply 11):
Saludos and thanks for writing

Thank you so much for the comments and taking the time to reply, when is your next one expected,

Quoting Vivekman2006 (Reply 12):
Excellent Trip Report, Karan! Man, that was quick.....

HaHa thanks Buddy, had to change the rep after you and Ojas kept nagging me...

Quoting Vivekman2006 (Reply 12):
On a 16 hr flight, the IFE is your only source of entertainment

It was not bad but very limited absolutely fine for say BOM-FRA/LHR where in you watch a 2 hour program eat a meal and sleep for 5 hours, but 16 hours it get exhaustive

Quoting Vivekman2006 (Reply 12):
I sincerely hope the airline is privatized ASAP, so that it can rise again. That, I feel is its only chance of making it through to the next decade

I agree, but we both will have grandkids before such a thing

Quoting Nimish (Reply 13):
Karan - thanks for posting the TR.

My pleasure, where are your pending reports on LH and LX

Quoting Palmjet (Reply 14):
Thanks v much for your report and pics.

Thank you so much

Quoting Palmjet (Reply 14):
Perhaps the EK ones were ex Air India??

I seriously doubt that

Quoting Mk777 (Reply 15):
From past TR's on the 77L, i thought AI is finally rising to the occasion but this TR just killed my passion for riding on the AI 77L someday

So did i till i flew them.

Quoting Mk777 (Reply 15):
Looks like you had the ultimate American experience, driving around 1600 miles in a SUV. Well next time, come further south into DC and i will show you around

Definitly mate will you take you up on the offer, thats really kind of you.

Quoting Mk777 (Reply 15):
A well written report though i wish your experience was better. Thanks for sharing

Thanks for your comments and sympathy

Quoting SR 103 (Reply 16):
You didn't tell me you were heading to this side of the world.

Believe me buddy it happened so suddenly ,i bought the ticket just 4 days before departure, besides i thought you would be busy with a fellow NY based carrier, one which i regret not having taken.

Quoting SR 103 (Reply 16):
"you get what you pay for
In this case it certainly may have been true. Not that CO is the golden standard of in flight service or anything, but they are reliable and seem to consistently provide a decent/good product on the BOM route from what I hear.
sometimes its not a bad idea to fly via the Middle East if it means a better in flight experience. At least you can arrive feeling somewhat satisfied, despite the extra time spent in the air and on the ground.

Not quite mate, i narrowed it down to AI and CO purely for the timings which departed late and arrived early a true red eye, also the fact that there were 3 of us the difference in ticket would just escalate, besides my unlce insisted on AI as he would get his LH miles,

Also the fact i have heard a number of reports about CO getting delayed on a consistent basis out of BOM, can you confirm the same, especially during the first 4 months of the year,

But mate i would really want to get CO flight service details from an expert like you, the next time you should fly them to BOM.

Mate in this as i gave my reasoning ME carriers did not make sense at all , not only of the time and fatigue concern but the fact that my uncle and father are in their late 40s and not the fittest ,

9W was around 68K, but it was out of the question as it got their in the middle of the afternoon effectively wasting a day,

If it were upto me, i would take one of these LH or BA which around 58K, but the best one which i litereally begged for was a combo of 9W and VS at 53K , however it was overuled considering the hassle of transiting through LHR,

Just to note, LH and BA were BOM-LHR/FRA-PHL,BOS-LHR/FRA-BOM, wheras 9W VS was to and from JFK/EWR,

Quoting SR 103 (Reply 16):
Sometimes its necessary to forgo the time or money to get something decent and reliable.

I completely agree ,but as i mentioned due to time constraints it was only down to AI and CO, but if i was travelling alone i would have taken the 9W VS combo.

Quoting SR 103 (Reply 16):
While I agree with your father to an extent, the airline has survived this way for many, many, many years. Nothing seems to have changed much in terms of software

yes but this time they are trying to rebrand themselves besides previously their books were healthy its just not the same this time around

Quoting SR 103 (Reply 16):
I have been tempted many times to try Air India's non stop service,

Try it but make sure its off season or if its peak season make sure your in the first half of the cabin,

Quoting SR 103 (Reply 16):
"you can't teach an old dog new tricks!"

Agree thats why i start with the opening line mentioning the key to survival today being "someone willing to learn unlearn and then relearn"

Karan


User currently offlineKrisworldB777 From Australia, joined Nov 2000, 571 posts, RR: 3
Reply 18, posted (5 years 2 months 5 days 12 hours ago) and read 24533 times:

Karan, this report is absolutely hilarious, for all the wrong reasons!

I think you've just provided the best advertisement for not flying Air India, despite their rhetoric suggesting they've made significant changes. That said, I'm glad your experience was so dismal as it made for a very interesting read.

Quoting Karan69 (Thread starter):
My father and uncle tried to cut into the line i just told them "we are gonna be on that tube for the next 16 odd hours wats the rush" we waited for everyone to go and then soon boarded.

This one always cracks me up, and regular travellers can sometimes be the worst with it too. It seems to happen everywhere too. Perhaps it is sheep syndrome.

Quoting Karan69 (Thread starter):
Just as i was getting back to my seat i saw another pax come back he obviously too could not find any glasses and i guess not having the patience to find an FA or his used glass he just took a sip straight from the bottle touching his mouth to the lid, i gave him a disgusted look, not that made a diff to him , he just took another sip.

Would love to have seen that. I'll congratulate him for being, well, bold.

Quoting Karan69 (Thread starter):
I walked all the way back and to my surprise could not spot a single FA, i then saw a few of them on the last row of the aircraft , not sure if they were the off duty ones, but they were snoring to all glory,

Hilarious! And who said it is difficult to sleep on an aeroplane?

Quoting Karan69 (Thread starter):
I tried catching a few winks for abt an hour and when i awoke i was greeted by a funny sight
The seats of my dad and uncle on row 26 and 27 due to them not being sturdy had gone fully flat from their top half , this no doubt gave my uncle and dad real good sleep, but my dads seat in particular blocked part of the entrance to the toilet, so you had quite a hilarious sight with one of the FAs trying to awaken my sleeping family. She had a ridiculous look on her face in what only looked like her most daunting task, and it was perhaps for that one moment in my life where i pretended i dint know my family, hehe

I think I'd probably have gone with the denial option too! Obviously the aroma from the toilet wasn't too disconcerting...

Quoting Karan69 (Thread starter):
I requested him to please recheck , all he said, "there is nothing i can do" and hung up,
I was like WTF.

Efficient!

Quoting Karan69 (Thread starter):
a few wannabe models came on board and since they were perhaps amongst the last to check in they were made to seat randomly and that too most of them on the middle seats, the one which came and sat next to me literally demanded the aisle seat from me, i gave her a nasty reply which put her in her place--- i wont mention what was the conversation that transpired but lets just say it wasnt pretty

Obviously they weren't hot enough, which probably suggests a career in modelling may not work out.

Quoting Karan69 (Thread starter):
the FA [Fat aunty] was having a difficult time with the food trolley and about 3 rows in front of me she lost control of it and it came rolling down and crashed against my seat

Love the precision.

Once again, congratulations! Brilliant read that brightened the hell out of my late night reading.


User currently offlineYOW346 From United States of America, joined Dec 2008, 42 posts, RR: 0
Reply 19, posted (5 years 2 months 5 days ago) and read 23940 times:



Quoting Karan69 (Thread starter):
Just as i was getting back to my seat i saw another pax come back he obviously too could not find any glasses and i guess not having the patience to find an FA or his used glass he just took a sip straight from the bottle touching his mouth to the lid, i gave him a disgusted look, not that made a diff to him , he just took another sip.

Groooooosssssssss. Now I have to be scared of germs on airplanes too? I mean, I had just barely overcome the awful, awful thought of recirculated air!!!



I love the careless nature of the third world.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 20, posted (5 years 2 months 4 days 23 hours ago) and read 23907 times:



Quoting SR 103 (Reply 16):
Not that CO is the golden standard of in flight service or anything, but they are reliable and seem to consistently provide a decent/good product on the BOM route from what I hear.

= Do they even have flat seats on their flight to BOM/DEL? That would kill any interest in me to fly them for 15+ hours.

Quoting Karan69 (Reply 17):

Alex i appreciate the fact that you took the time to read and reply, i recollect enjoying your JFK-DEL trip report and it was one of those reports that made me look forward to my trip sadly my experience was a stark contrast,

= Ya - as I said, surprised. Just flew them a few days back and had a different experience.

Quoting Karan69 (Reply 17):

Thank you so much for the comments and taking the time to reply, when is your next one expected,

= Um, soon. I have one I am trying to post on an European carrier ... and then an airline dear to your heart  Wink.

Saludos,
A.



Live, and let live.
User currently offlineKaran69 From India, joined Oct 2004, 2891 posts, RR: 18
Reply 21, posted (5 years 2 months 2 days 16 hours ago) and read 23132 times:



Quoting KrisworldB777 (Reply 18):
Karan, this report is absolutely hilarious, for all the wrong reasons

You bet

Quoting KrisworldB777 (Reply 18):
Would love to have seen that. I'll congratulate him for being, well, bold.

Not if you intended to have some more Coke from the bottle later, hehehe

Quoting KrisworldB777 (Reply 18):
Once again, congratulations! Brilliant read that brightened the hell out of my late night reading.

I am glad it did, thanks for taking the time to read it , and love the sarcasm shown in my replies

Quoting Abrelosojos (Reply 20):
Ya - as I said, surprised. Just flew them a few days back and had a different experience.

I am glad , but they certainly lack consistency, were your flights full?, and how come we did not hear from you when you were in our part of the world

Quoting Abrelosojos (Reply 20):
I have one I am trying to post on an European carrier ... and then an airline dear to your heart

I definitly look forward to both but more eagerly for the one that is close to my heart

Karan


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8552 posts, RR: 55
Reply 22, posted (5 years 2 months 2 days 9 hours ago) and read 22961 times:
Support Airliners.net - become a First Class Member!

Hi Karen,

Gooid report and pictures, thanks for posting.

We have seen some pretty positive TR's from the 'NEW' Air India, yours seems to indicate all is not as good as seems.

Quoting Karan69 (Thread starter):
Air India quoted a fare of INR 48,000 [1000 USD] whereas CO quoted a whopping INR 85,000 [1850 USD] for the same days

- Wow, that is a big ask, especially in this climate!

Quoting Karan69 (Thread starter):
Well having heard a lot about the "new Air India" and their 77LRs, it wasnt a hard choice to make.

- No, especially given the price difference!

Quoting Karan69 (Thread starter):
i saw another pax come back he obviously too could not find any glasses and i guess not having the patience to find an FA or his used glass he just took a sip straight from the bottle touching his mouth to the lid, i gave him a disgusted look, not that made a diff to him , he just took another sip.

- Yike, just revolting, never seen that happen before!

Quoting Karan69 (Thread starter):
there was happiness on the face of many passengers as it seems they got some alcohol this time

- About time!

Quoting Karan69 (Thread starter):
people were talking on their cell phones quite freely especially the pest of my seat neighbour, who found it the perfect time to have a fight with her boyfriend/lover which lasted almost 40 mins,ruining my nap time

- This is why plane should be cell phone free, it's the only place to get peace!

Thanks Karen, really enjoyed.

Best Wishes

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 23, posted (5 years 2 months 2 days 8 hours ago) and read 22909 times:



Quoting Karan69 (Reply 17):
But mate i would really want to get CO flight service details from an expert like you, the next time you should fly them to BOM.

If your waiting for a trip report, I am afraid you'll be waiting a very long time. I have no plans on writing one, sorry! Hope you understand why.

Quoting Karan69 (Reply 17):
Also the fact i have heard a number of reports about CO getting delayed on a consistent basis out of BOM, can you confirm the same, especially during the first 4 months of the year,

It is very possible, but I have not heard about anything. I know the flight is very dependent on head/tail winds. However I think we are talking about 45 minutes at most here. Best to ask the people you heard about the delays from, they'll probably tell you more than I can. As far as I can tell, there doesn't seem to be a chronic delay problem.

Quoting Karan69 (Reply 17):
Try it but make sure its off season or if its peak season make sure your in the first half of the cabin,

To be honest, I am still very hesitant on flying Air India. However I have another Indian airline on my radar screen for later this year.

Quoting Abrelosojos (Reply 20):
Do they even have flat seats on their flight to BOM/DEL? That would kill any interest in me to fly them for 15 hours.

Considering you flew Air India in coach from JFK, I don't see why this is such a problem for you?  Wink
The current BusinessFirst seat on the 777
The new BusinessFirst seats that will be installed starting later this year

And since when did I become the resident expert on CO? There are numerous members on here that know far more than me regarding the latest at CO such as CALMSP or STT757.

 white 


User currently offlineSlimcarner From Ireland, joined Aug 2009, 28 posts, RR: 0
Reply 24, posted (5 years 2 months 1 day 15 hours ago) and read 22612 times:

Hi karen

it was a great trip report. Well im really sorry that u didnt have all that great a trip on the much hyped up service of the "New Air India".

I myself was surprised a few weeks ago when a major security flaw that could have possibly provoked an international outcry was discovered on part of Air India, where u had 3 extra passengers on a full flight being placed in the cockpit & crew jumpseats!!!!!
Its sad to know that all these things coupled with your trip report is an indication that Air India is a struggling flagship airline.

Quoting Karan69 (Thread starter):
the FA [Fat aunty] was having a difficult time with the food trolley and about 3 rows in front of me she lost control of it and it came rolling down and crashed against my seat just where my elbow would have been had i not been sleeping or more importantly not looking in her direction, given the weight and material of the trolley it would have easily bruised my arm. She came and took my the trolley not even an apology infact tried to avoid eye contact with me

Thank god it was only the trolley that came crashing down....had it been Fat Aunty herself, well then
....we A.net members would have been mourning over the loss of a fellow A.netter  Wink  Wink



airtravel has taken a new meaning!!!
25 MHTripple7 : Just forgot to add something.... Funny you mention this because I noticed the exact same things on 9W's 77W's. And this was back in 2008, less than a
26 OA260 : Hi great report. I have to say despite the worn look on your flights with seats etc... I love the AI interior and choice of seat covers and carpet. At
27 Akhmad : Hi Karan, Thank you for sharing this superb insight TR! Good on you! You have obviously got the wisdom! I do not like people pushing forward while boa
28 Karan69 : Your most welcome mate thanks for reading I guess it was more due to the fact that it was just 4 days left for departure and their flight i guess was
29 Post contains links Abrelosojos : = Flights were pretty full. Sorry mate, I will try to coordinate an A.Net meetup the next time I am in India. I wish I had more time - it seems I am
30 HAWK21M : Interesting TR Karan,sounded like you are on a local bus attitude of staff wise. The Food looked ordinary too. Interesting pics though. regds MEL.
31 AirIndia : Next time my friend, keep 2 days extra and halt on your way in DXB. it will be good to have you here for a couple of days........... unless you are Q
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