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Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Posted (5 years 2 months 5 days 3 hours ago) and read 29743 times:

Feedback always appreciated.

Trip Report: 079
Flight Category: J-ILR (See Report End)
Date: 5 Jun-09 (See Report End)
SDT/SAT/Dur/Delay: 1105/1415/09:10 hrs
Flight: Austrian Airlines OS 87, 4240 miles
Routing: VIE-JFK
Aircraft: 772
Seat: Business, 6A

I > Background:
I always get a little worried when my mileage accounts are rather full as they are not like banks and could devalue at the whim of a marketing “enhancement”. So I decided to book a reward trip to Vienna and see a friend who is working at UNIDO. Given it is peak travel season, I was rather content with the routing I received … CCS-FRA-VIE-JFK/LGA-YYZ-CCS. This trip report will focus on the Austrian flight from VIE to JFK.

For some reason, there is an absolute dearth of reports on OS. I searched, but I think this very well might be the first report premium cabin report of Austrian on an intercontinental flight. I also found only 1 intercontinental Y report; and, 1 J class (LHR-VIE) report.

II > Pre-Flight:

a) Before Airport:
Austrian Airlines (OS) is the flag carrier airline of Austria (and a Star Alliance member), headquartered at Vienna. Together with regional subsidiary Tyrolean Airways (Austrian Arrows) and charter arm Lauda Air, it operates scheduled services to over 130 destinations. However, it has been cutting several of its loss-making long haul flights as it trims its network to better deal with the significant losses it has been suffering. It has been “bought” by Lufthansa – and we will get a clearer idea of the deal by the end of this week (lots of issues with the EU).

While ticketing for the flight was done through UAL 1K award desk, I was able to view my booking at www.aua.com. The site has a come a long way and I am told that seat selections can be done online. However, editing a booking needs a phone call and chosing a seat selection was fairly easy via the North American call center.

b) At Airport:
Austrian uses Terminal 2 at VIE and the small terminal means things can be done fairly quickly. This compensates for the fact that Vienna is an extremely dingy looking terminal that shows its age and lack of sophistication. It reminds me a lot like LHR T3 – but far more efficient due to the relative lack of flights. Anyways, J class passengers and Star Gold members have a section of dedicated check-in desk and kiosks. The woman who checked me in was super pleasant and gladly complied with my seat change request and tagged my bag. Quick, efficient, and with a smile. Good!

This high from good service was soon brought down to earth by the extremely rude and obnoxious immigration agent. What is with these people at VIE? EVERYTIME I have been through the airport, I have encountered rude immigration staffers. I mean, it is almost as bad as CDG! Oh well.

This “Jackyl and Hyde” experience with VIE people continued as I went to the lounge and was met by 2 extremely nice lounge attendants. The man immediately took a strong liking towards me and giggled about me to his colleague. Cute. The lounge itself is TINY and dingy, with a very limited option of eating and beverage option. I wonder how they can handle 4-5 flights together. WiFi was down. Thankfully, there are 2 computer terminals for use and I caught up on some emails.

Boarding was announced 45 minutes prior in the lounge and I made my way to the boarding gate with the lounge attendant saying, “hope to see you soon Alex” … tee-hee-hee. LOL.

So being recognized for my fantastically good looks and with my ego being at a natural high, I was soon brought down to earth with the absolutely chaotic boarding “hold”. It was small and there was no space available. One would think that an “efficient” country like Austria could have figured out that a small room cannot hold all the pax of a 777. Couldn’t OS open one of the adjacent gates for the J class and Star Gold members? Oh well.

After spending 20 minutes in stand-only room hold area, boarding was called by class and alliance status. Boarding was quick and I was greeted onboard by the lead FA. Since J class is divided into 2 sections (front; and the more private back where I ALWAYS sit), I did not notice if they were pro-active during boarding. In Y, they were not. I had to help several passengers put their bags in the overhead, etc. Looking around, J load was 20% … no wonder their long haul operations have such huge losses. Of the 20%, it was evenly split between local and connect, with pretty much all being from the Delhi flight.

Airport - External:

(Vienna Airport: T2)


Check-in:

(Check-in)


Airport - Internal:

(Internal)


(FIDS)
NONE

(Post Security)


Scenes of the tarmac:

NONE

Lounge

(Austrian’s cramped flagship lounge)


(That is pretty much the entire space)


Boarding:



(Cramped standing-room only holding room)


III> In-Flight:

a) Service Schedule + Impressions:
Immediately after boarding, welcome drinks and water. Menus and amenity kits were also distributed. After boarding, hot towels, food orders taken, headsets distributed, lunch service, and then prior to landing a second meal service.

The highlight of the flight was definitely the interaction between a Frenchman and an Australian who were the other passengers on the rear part of the J cabin. I don’t know how it started by a little after take-off, the Frenchman suddenly got up and started yelling to the Australian that he was snoring and he should stop snoring. Jajaja. Since the conversation was so bizarre, and I was taking notes down for this TR, I wrote down some of the random parts of the conversation which I found humorous – including the Frenchman screaming, “you are like the Americans ... a backward kangaroo” with the Australian responding, “shut up French frong”. Seriously, WTF? I wish I taped it – total you Tube material. The pursar had to come and separate these two boys and they moved to seats further apart. Drama!

b) Aircraft + Seats:
Austrian Airlines 772 was immaculately maintained in the J class … including the bathroom. The colors used in the cabin were very classy – with the right amount of faux wood to accentuate the “business” look. Even the multi-colored rows of seats in Y were impressive and added to a cheery cabin feel.

The lie-flat seat that Austrian uses is better than lie-flat seat you’d find on other Euro carriers (KL/AF/LH/etc.). Perhaps it was in my mind, but I found the overall comfort and space to be greater than many other lie-flats. It is extremely comfortable to sit on and you can get nice crouched/recline positions while watching TV, etc. Moreover, in the “lie-flat” mode, the “breaks” are far less than counterpart seats making it much more bearable. I am not a big fan of lie-flat in general … though, this seat reminded me of the old Raffles lie-flat which is pretty good as far as lie-flats go. Does anyone know if it’s the same manufacturer and seat model? Interestingly, OS’s lie-flats are probably better than any other J class seat in “mother” Lufthansa’s stable. Disclaimer being that I have not tried out the new LX-J.

Aircraft:

(772)


Views from Aircraft:










(Vie Airport)








General Seat Views + Seat Legroom



(Controls)


(Huge privacy divider)




Seat Recline + Angle View:

(Bed Position)


(Other comfortable positions)




Cabin:





(Bathroom Amenities)



c) Meal + Beverage:

Austrian is catered by Turkish company Do&Co and the superior quality of food clearly showed throughout the flight. Immediately upon boarding, we were offered a selection of drinks including an Austrian cocktail (name I don’t remember; perhaps our Austrian A.Netters can help?) which was delicious. Moreover, good to see local touches than the generic champagne/OJ/water routine.

Lunch service commenced soon after take-off and it started with a selection of antipasti from the trolley including a very tasty selection of cold cuts presented well. Following this was an excellent creamy apple based soup and a good sized (but not spectacular salad). Options for main included beef, seabass, and chicken ... and upon recommendation from the pursar, my choice of seabass proved to be ultimately disappointing. It was huge and actually tasteless. The rather underwhelming feeling from the seabass was soon compensated with the absolutely delightful chocolate banana cake. This was followed by a round of digestives and capped up with an excellent choice of specialty cafe. Austria apparently takes pride in their cafe and there was a huge selection of excellent special drinks one could get. I settled for a Weiner Eiskafee which was a delight!

Prior to landing a second meal service commenced and again there were some excellent choices including the chicken tikka brochette which I had and was amazed at how delicious it was!

Beverage service was also very good and included a good selection of wine, champagnes, and liquor. I was particularly impressed with their collection of apertifs and the fact that they had sake! Good job Austrian to think outside the box.

Outside the meal service and other beverage runs (one thing of note, they give you a bottle of water and do water runs ONLY during meals – which is disappointing), there is a self-help tray in the galley with basic juices, water, and some chips. Pretty below-average for a J-cabin.

(Take off drinks including Austrian specialty)


(Menu)












(Lunch)










(Definitely the highlight)


(Snack Bar)


(Second Meal – very yummy)



d) Inflight Entertainment:
An area where Austrian has fallen asleep as their competitors have whizzed past them is in IFE offerings. OS provides 6 movies run simultaneously on-loop (non-AVOD) on extremely poor screens. While they provide decent noise-canceling headsets, I don’t understand why ... the sound quality is equally abysmal. Why not provide with individual units if they cannot go AVOD and/or upgrade the movies? The inflight magazine is a little better ... but against their video units, it does not have to try hard.

(Old School)







(Lots of promos on Austria and AUA – but no good programming)






(And lots of system errors)


(Interesting music collection)


(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
Like their IFE system, it seems that Austrian’s flight attendants do not understand what it takes to be competitive in this fierce industry. While they were pleasant to interact with, the opportunities to do so was limited to only things mandated by the service protocol. A distinct warmth was missing from them. At boarding, they were polite – but no help with bags or anything of that sort. During the distribution of stuff, and the meal service, they were friendly and efficient. Nothing more. What was disappointing was that they disappeared into the galleys as soon as the meal service was done. There was no walk-throughs on a J cabin; no water runs; and in something I don’t usually encounter in J class, no attempt to answer the call button. Mine was on for over an hour – and I switched in off/on several times. The Frenchman had his unanswered forever. Finally, midway through the flight, some non-revs were allowed to come in and sit at the J cabin. While I don’t have a problem with this, I was bothered that their on-duty FA friend came by and chatted and joked with them loudly ... in a flight were shades were down and many were trying to sleep. Upon landing at JFK, this crew member made sure her non-reving friends were the first to get off because “they had a connection to catch”. They literally made all other J pax wait. I had a connection too dammit! Definitely not a good example of customer service.

(My unanswered call button)


IV> Post-Flight:
Landing at JFK was remarkably smooth and I was off to being picked within 45 minutes.

(JFK)




V> Impressions + Scores:
Let me start with the positives: Austrian is an airline that definitely does some things right. Its catering is one of the best I have encountered amongst European carriers; its ground staff (check-in and lounge) are both better than most European airports. While they do have lie-flat seats, the type of lie-flat instantly propels them ahead of LH, AF, LO, AZ, SN, KL, etc. The big negatives are BIG. Their IFE sucks and I don’t understand why they don’t bother to upgrade it. However, more importantly, their crew just did not perform on this flight. I can accept cold and efficient (ala LH – though, I have met some wonderful LH crew of late) … but I cannot tolerate passive crew members in J class who don’t bother to even reply to a call attendant button.

While it has significant challenges ahead, Austrian has a good niche product and I do think it can become a Swiss-like part of the Lufthansa family. However, in an increasingly challenging environment, it needs to work doubly hard to prove itself. Poor crew and IFE will not help its cause. While I most certainly fly them again, I can no longer give them thumps up or endorse them without a heavy heart. Shame really, because their cabin seats and food are definitely amongst the best in Europe.



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian Airlines (79): VIE-JFK: 06/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008 6.41: Avianca (78): JFK-BOG: 05/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(One of the best inflight amenity kits I have seen amongst European carriers)



Live, and let live.
44 replies: All unread, showing first 25:
 
User currently offlineThe777Man From United States of America, joined Jul 1999, 6577 posts, RR: 55
Reply 1, posted (5 years 2 months 5 days ago) and read 29304 times:

Excellent report as always, Alex!

That's very bad with the call button on for such a long time in BUSINESS class!!!! Also no water/drink runs at all!!! Again, that would be very disappointing even in Economy class.....

The seat doesn't look too comfortable either but apperently it was okay.....

I had a nice flight when I flew in Economy class IAD-VIE about 18 months ago. Food was really good too but not as good as it was on Lauda Air KUL-SYD in 1998. That was absolutley fantastic!

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineMilesDependent From Australia, joined Sep 2001, 856 posts, RR: 0
Reply 2, posted (5 years 2 months 4 days 22 hours ago) and read 28987 times:

Another tremendous report Alex.

I have flown on the Austrian 777s four times back in the Lauda days (2002-2003). All four flights featured crew who just didn't give a damn. I actually had a big run-in with them on one flight in particular. My special meal was not loaded and the crew just didn't care - dismissed it and blamed it on the airport catering. While it is not the crew's fault, being apologetic and showing basic empathy seemed beyond them. I've not set foot on another OS/NG flight since then. It seems like nothing has changed so I will continue to give Austrian a BIG miss.

Back to your flight, you have to wonder when a crew can't get the service right with such a low load factor....

mD


User currently offlineFlyboy_se From Sweden, joined Feb 2000, 812 posts, RR: 5
Reply 3, posted (5 years 2 months 4 days 20 hours ago) and read 28698 times:

Thanks for an interesting trip report!
You always seem to meet rude frenchmen on your flights.



I prefer to be crazy and happy rather than normal and bitter
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 4, posted (5 years 2 months 4 days 20 hours ago) and read 28615 times:



Quoting The777Man (Reply 1):

That's very bad with the call button on for such a long time in BUSINESS class!!!! Also no water/drink runs at all!!! Again, that would be very disappointing even in Economy class.....

= Yup. And a shame really because they have so much things going well for them! I mean the food was fantastic!

Quoting The777Man (Reply 1):
The seat doesn't look too comfortable either but apperently it was okay.....

= I had no problems with the seat. It is not full-flat ... but not a bad lie-flat.

Quoting The777Man (Reply 1):
I had a nice flight when I flew in Economy class IAD-VIE about 18 months ago. Food was really good too but not as good as it was on Lauda Air KUL-SYD in 1998. That was absolutley fantastic!

= I miss Lauda Air.

Quoting MilesDependent (Reply 2):

Back to your flight, you have to wonder when a crew can't get the service right with such a low load factor....

= Yup.

Quoting Flyboy_se (Reply 3):
You always seem to meet rude frenchmen on your flights.

= You know its funny. I have had bad experiences at CDG and with AF, but never encountered rude Frenchmen when flying. And in 2 months, I encountered 2 weirdos - one at GRU and now one at this flight. Though, in his defense, he was definitely upset with the Australian on something bigger as he clearly exploded. And, the Aussie chap was not too friendly either.

Saludos,
A.



Live, and let live.
User currently offlineEgyptair269 From Egypt, joined Mar 2007, 198 posts, RR: 0
Reply 5, posted (5 years 2 months 4 days 19 hours ago) and read 28448 times:

Superb TR!! The detail, the Analysis system at the end, everything is just wow, you definitely make the best TRs on A.net!!!!

The seats on OS 772 J cabin, remind me of BD's old C class seats on the A330. I really like the hardwood on the back of the seats.

Quoting Abrelosojos (Thread starter):
The highlight of the flight was definitely the interaction between a Frenchman and an Australian who were the other passengers on the rear part of the J cabin. I don’t know how it started by a little after take-off, the Frenchman suddenly got up and started yelling to the Australian that he was snoring and he should stop snoring. Jajaja. Since the conversation was so bizarre, and I was taking notes down for this TR, I wrote down some of the random parts of the conversation which I found humorous – including the Frenchman screaming, “you are like the Americans ... a backward kangaroo” with the Australian responding, “shut up French frong”.

LOL What a lame insult 'backward kangaroo'. How can such an immature argument take place between two fully grown men?? Sad.

Cheers
Egyptair269


User currently offlineCarfield From United States of America, joined Dec 2003, 1926 posts, RR: 9
Reply 6, posted (5 years 2 months 4 days 19 hours ago) and read 28422 times:

Thanks for another great trip report!

Austrian has really nice food and the catering is still very high standard.

Sad to hear about the whole episode concerning the non-rev and F/As! I will definitely report it to Austrian because this type of non-revenue passengers' behaviors are unacceptable. Non-revenue passengers supposed to be discrete, and all passengers, rev or non-reve, are supposed to respect your neighbors. Being in a J cabin is a privilege, not a right!

The non-AVOD PTV is a shock but with the current financial environment and the number of passengers on your flight in J, that aspect is sadly not going to be a priority. But at least the food is still good.

Thanks,
Carfield


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 7, posted (5 years 2 months 4 days 19 hours ago) and read 28386 times:



Quoting Egyptair269 (Reply 5):
Superb TR!! The detail, the Analysis system at the end, everything is just wow, you definitely make the best TRs on A.net!!!!

= You are way too kind. Shukran.

Quoting Egyptair269 (Reply 5):
The seats on OS 772 J cabin, remind me of BD's old C class seats on the A330. I really like the hardwood on the back of the seats.

= Curious. Do you know if its also the same seat as the SQ old Raffles? It is funny you mention BD's old C because as I entered the cabin I was trying to remember what the seat reminded me of and could not think.

Quoting Egyptair269 (Reply 5):
LOL What a lame insult 'backward kangaroo'. How can such an immature argument take place between two fully grown men?? Sad.

= It was actually quite funny. Weirdly, they both slept through the rest of the flight. You can see them in the pics.

Quoting Carfield (Reply 6):
Austrian has really nice food and the catering is still very high standard.

= Yup. Catering is seriously good.

Quoting Carfield (Reply 6):
Sad to hear about the whole episode concerning the non-rev and F/As! I will definitely report it to Austrian because this type of non-revenue passengers' behaviors are unacceptable. Non-revenue passengers supposed to be discrete, and all passengers, rev or non-reve, are supposed to respect your neighbors. Being in a J cabin is a privilege, not a right!

= Thanks. I reported it to the management as well.

Quoting Carfield (Reply 6):
The non-AVOD PTV is a shock but with the current financial environment and the number of passengers on your flight in J, that aspect is sadly not going to be a priority. But at least the food is still good.

= And it becomes the self-defeating "chicken" and "egg" syndrome. I really do wish OS survives because they are a niche player and Europe could do with competition.

Saludos,
A.



Live, and let live.
User currently offlineAjs123uk From United Kingdom, joined Aug 2007, 63 posts, RR: 0
Reply 8, posted (5 years 2 months 4 days 18 hours ago) and read 28368 times:

A good read, especially since I flew Austrian to BKK in Jclass a couple of months ago. Like you I enjoyed the food, fantastic selection of coffee and I agree the IFE was nothing special. I thought the seat was on a par with Lufthansa, comfy to lounge in, eat and watch tv (if you are not in a middle seat!) but not so comfy for sleeping in. I also liked the washbag quite original, and general feel of the cabin design. The crew I had were friendly enough but I can't remember any juice rounds either. Business was full to BKK they do offer some good fares to the East!
Thanks for the report. Alan.


User currently offlineEgyptair269 From Egypt, joined Mar 2007, 198 posts, RR: 0
Reply 9, posted (5 years 2 months 4 days 18 hours ago) and read 28240 times:



Quoting Abrelosojos (Reply 7):
= You are way too kind. Shukran.

Afwan (Your Welcome)  Smile

Quoting Abrelosojos (Reply 7):
Curious. Do you know if its also the same seat as the SQ old Raffles? It is funny you mention BD's old C because as I entered the cabin I was trying to remember what the seat reminded me of and could not think.

No I haven't been on SQ! But regarding BD, their C class on the A330 was recently renovated, I think about a year or a year and a half ago. Before that the seats were very similar to those in your TR. I think BD are now using their old C class seats in premium economy!

Cheers
Egyptair269


User currently offlineTYCOON From United States of America, joined Feb 2007, 397 posts, RR: 3
Reply 10, posted (5 years 2 months 4 days 17 hours ago) and read 28152 times:

Although we disagree alot of the times on this site, I always enjoy your TRs - probably consistently the best on this site!!!!

User currently offlineStefanPAD From Germany, joined Dec 2005, 282 posts, RR: 0
Reply 11, posted (5 years 2 months 4 days 17 hours ago) and read 28071 times:

Hi!

Thank you for your efforts to write down this (as ever) very interesting and detailed report

Quoting Abrelosojos (Thread starter):
For some reason, there is an absolute dearth of reports on OS.

 checkmark  All the more thank you for this report.

I've never been on OS myself yet, but I've heard and read about their outstanding catering. On some flights they have a chef cooking aboard. But apparently not on your flight.

A friend of mine flew OS BOM-VIE in J this spring and was enthused about their service and he would prefer OS over LH.

IFE indeed looks poor, but I'm not much into movies, so not a big drawback for me. But you are right, IFE should offer AVOD in all classes.

The crew looks deficient. Was this your first experience with OS?

Regards,
Stefan


User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 12, posted (5 years 2 months 4 days 16 hours ago) and read 28030 times:

The OS crews in general are very reserved. I love Icecaffee in Austria. I forgot whether they put ice cream or just whipped cream in it.

User currently offlineTravelin man From United States of America, joined Mar 2000, 3506 posts, RR: 0
Reply 13, posted (5 years 2 months 4 days 16 hours ago) and read 27982 times:

I just want to say that I am a very "statistics and graphs"-oriented person, so I absolutely love your quantitative analysis of each of your trip reports, and how it ranks vis a vis your other experiences. I search for your TRs for this reason. Do you do the graphs in Excel?

But enough ego-boosting compliments, given your experience in the OS lounge your head may burst...  Wink


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 14, posted (5 years 2 months 4 days 16 hours ago) and read 27974 times:



Quoting Ajs123uk (Reply 8):
A good read, especially since I flew Austrian to BKK in Jclass a couple of months ago. Like you I enjoyed the food, fantastic selection of coffee and I agree the IFE was nothing special. I thought the seat was on a par with Lufthansa, comfy to lounge in, eat and watch tv (if you are not in a middle seat!) but not so comfy for sleeping in. I also liked the washbag quite original, and general feel of the cabin design. The crew I had were friendly enough but I can't remember any juice rounds either. Business was full to BKK they do offer some good fares to the East!
Thanks for the report. Alan.

= Glad to hear our experiences are similar - with me rating the seat better and you the crew. Oh, I really wish the crew were good as the 2.0 I gave them totally killed their overall chance to be a top 5 performer. Otherwise, surprisingly good performance overall.

Quoting Egyptair269 (Reply 9):
No I haven't been on SQ! But regarding BD, their C class on the A330 was recently renovated, I think about a year or a year and a half ago. Before that the seats were very similar to those in your TR. I think BD are now using their old C class seats in premium economy!

= I have actually never been on BD-J. But I don't think these are the same seats as BD-Y+ because I have flown them and the seats are not lie-flat.

Quoting TYCOON (Reply 10):
Although we disagree alot of the times on this site, I always enjoy your TRs - probably consistently the best on this site!!!!

= Thanks. We only disagree on AF and CDG. Else, I am sure we can get along as long as avoid those topics  Wink.

Quoting StefanPAD (Reply 11):
I've never been on OS myself yet, but I've heard and read about their outstanding catering. On some flights they have a chef cooking aboard. But apparently not on your flight.

= Nope. There was a chef cooking aboard - and I am sorry I did not address that. Though, I do not know where he was cooking - perhaps in the front galley? I saw him a few times but he did not interact with the passengers or anything. Just saw him with his uniform that is it.

Interestingly, I find TK's catering to be excellent as well - they are also handled by the Turkish company Do & Co.

Quoting StefanPAD (Reply 11):
A friend of mine flew OS BOM-VIE in J this spring and was enthused about their service and he would prefer OS over LH.

= I would have to agree with him. The "problem" with LH is that it has not invested much in its products. It has not needed to as its business model has been largely successful and the hub based model it has developed has been remarkably successful ... especially because it provided consistently reliable service to parts of the world without one.

I know (and respect) a lot of LH management and I think there will be changes after Mr. M leaves. For example, expect more attention to P2P flying.

Quoting StefanPAD (Reply 11):
FE indeed looks poor, but I'm not much into movies, so not a big drawback for me. But you are right, IFE should offer AVOD in all classes.

= Yup.

Quoting StefanPAD (Reply 11):
The crew looks deficient. Was this your first experience with OS?

= I have flown OS a few times - but mostly on intra-Europe flights were the crew have been fine. So I wonder if Austrian is like Air France - decent crews intra-Europe and really poor ones intercontinentally.

Quoting Semsem (Reply 12):
The OS crews in general are very reserved. I love Icecaffee in Austria. I forgot whether they put ice cream or just whipped cream in it.

= I LOVED all their coffee offerings  Smile. I think overall you feel you're "Austrian" on their flight ... which is nice.

Saludos,
A.



Live, and let live.
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 15, posted (5 years 2 months 4 days 16 hours ago) and read 27967 times:



Quoting Travelin man (Reply 13):
I just want to say that I am a very "statistics and graphs"-oriented person, so I absolutely love your quantitative analysis of each of your trip reports, and how it ranks vis a vis your other experiences. I search for your TRs for this reason. Do you do the graphs in Excel?

= Thanks. Yes ... we consultants are slightly (and sadly) obsessed with Excel.

Quoting Travelin man (Reply 13):
But enough ego-boosting compliments, given your experience in the OS lounge your head may burst... Wink

= Hey now ... I admitted it that it felt good. One can never tire of compliments. So feel free  Wink.

Saludos,
A.



Live, and let live.
User currently offlineCityofAthens From , joined Dec 1969, posts, RR:
Reply 16, posted (5 years 2 months 4 days 16 hours ago) and read 27926 times:

Thanks for the report on OS - I always chuckle when I see their crew (last time in DXB) as they look a bit like "Santa's Little Helpers" with their red tights (and I don't mean that to sound derogatory).

I wasn't surprised about the catering as I've heard the good stories; I was surprised about the crew performance but I suppose every airline has its share of poor performers; perhaps morale is low because of the company situation but then again, you say that the very same crew were livelier with their non-rev colleagues .... I can't understand why you would move your non-rev colleagues to J in that manner; then again I've seen the same before on an Emirates flight. It's totally unprofessional.

To end on a positive note, I like Vienna and I love the Austrian colour scheme; I do think they have a unique flair.


User currently offlineTravelin man From United States of America, joined Mar 2000, 3506 posts, RR: 0
Reply 17, posted (5 years 2 months 4 days 16 hours ago) and read 27925 times:



Quoting Abrelosojos (Reply 15):
= Thanks. Yes ... we consultants are slightly (and sadly) obsessed with Excel.

As a former mgmt consultant (for 6 years) I too sadly share the Excel obsession....


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6816 posts, RR: 77
Reply 18, posted (5 years 2 months 4 days 15 hours ago) and read 27876 times:

Hi A.,

excellent review, always nice to see an OS report. Quite disappointing to hear about the crew's attitude - and I really don't like that seat design with wooden panels. Looks like a train interior from the 1950s. However, the Do&o catering looks so delicious...

Quoting Abrelosojos (Thread starter):
I don’t know how it started by a little after take-off, the Frenchman suddenly got up and started yelling to the Australian that he was snoring and he should stop snoring.

How could he hear that on a 777?  Wink

Quoting Abrelosojos (Thread starter):
The pursar had to come and separate these two boys and they moved to seats further apart. Drama!

Wow.

Quoting Abrelosojos (Thread starter):
OS provides 6 movies run simultaneously on-loop (non-AVOD) on extremely poor screens.

Very disappointing.

Quoting Abrelosojos (Thread starter):
(And lots of system errors)

Ah, the Air Canada-style message...  Wink

Quoting Abrelosojos (Thread starter):
Austrian is an airline that definitely does some things right. Its catering is one of the best I have encountered amongst European carriers

Too bad they cut everything back on European flights.

Quoting Abrelosojos (Thread starter):
Their IFE sucks and I don’t understand why they don’t bother to upgrade it.

Probably they just can't afford it currently. I guess we can only expect a major IFE upgrade after a successful takeover by LH.


PH



Nothing's worse than flying the same reg twice!
User currently offlinePRAirbus From Puerto Rico, joined Apr 2005, 1139 posts, RR: 1
Reply 19, posted (5 years 2 months 4 days 15 hours ago) and read 27865 times:

Since when do FAs have to help middle-aged able body males with their bags? A FA should be available to help you locate space for your bags, take your coat and answer questions but lifting your bags and stowing them in an overhead bin? If you are an unaccompanied minor, handicapped or elder person they should but if your bag is too heavy for you to lift, check it! Most FAs in the USA do not lift passengers' bags only for a few exceptions...FAs are onboard for safety and service; not to get injured lifting passengers' luggage.

User currently offlineAkhmad From Netherlands, joined Sep 2005, 2477 posts, RR: 53
Reply 20, posted (5 years 2 months 4 days 15 hours ago) and read 27776 times:

Hi Abrelosojos,

You are right about the OS trip report! Thanks a lot for bringing in this lovely one!

Quoting Abrelosojos (Thread starter):
Boarding was announced 45 minutes prior in the lounge and I made my way to the boarding gate with the lounge attendant saying, "hope to see you soon Alex" ...

What a sweetheart! Would you be coming back?

Quoting Abrelosojos (Thread starter):
The highlight of the flight was definitely the interaction between a Frenchman and an Australian who were the other passengers on the rear part of the J cabin.

Just behave, dear passengers! Abrelosojos may be in your neighborhood!  wink 

Quoting Abrelosojos (Thread starter):
Cabin:

The guy in the middle....is that the snoring Australian?

Quoting Abrelosojos (Thread starter):
Lunch)

I just love those triangular OS dishes. They just have their own charm.

I enjoy it very much. I look forward to the other parts.

Cheers,
Suryo



Friends forever
User currently offlineBasefly From Denmark, joined Apr 2007, 206 posts, RR: 0
Reply 21, posted (5 years 2 months 4 days 14 hours ago) and read 27686 times:

Thank you for the report.... As always great job...

I visited Vienna about 6 month ago and i LOVE the city, but the airport not so much, like you said outdated and old.

When i flew CPH-VIE and back it was with the old Lauda 737 and the service was great, full hot "and tasty" meal on such an short hop just great, but i must say that your J experience leaves much to be desired....!

Quoting Abrelosojos (Thread starter):
Finally, midway through the flight, some non-revs were allowed to come in and sit at the J cabin. While I don't have a problem with this, I was bothered that their on-duty FA friend came by and chatted and joked with them loudly ... in a flight were shades were down and many were trying to sleep. Upon landing at JFK, this crew member made sure her non-reving friends were the first to get off because "they had a connection to catch". They literally made all other J pax wait. I had a connection too dammit! Definitely not a good example of customer service.

I admire you Patience with that, i would never stand for that!

Again great report and keep them coming.

Sander.



757/777-A340/A380, Love them.
User currently offlineAjs123uk From United Kingdom, joined Aug 2007, 63 posts, RR: 0
Reply 22, posted (5 years 2 months 4 days 13 hours ago) and read 27618 times:



Quoting PRAirbus (Reply 19):
Since when do FAs have to help middle-aged able body males with their bags? A FA should be available to help you locate space for your bags, take your coat and answer questions but lifting your bags and stowing them in an overhead bin? If you are an unaccompanied minor, handicapped or elder person they should but if your bag is too heavy for you to lift, check it! Most FAs in the USA do not lift passengers' bags only for a few exceptions...FAs are onboard for safety and service; not to get injured lifting passengers' luggage.

 thumbsup 

Actually I agree, in fact my airline tells us we are not allowed to lift passenger bags into lockers, if we hurt our backs we are on our own. That's not to say the crew shouldn't be professional about it.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 23, posted (5 years 2 months 4 days 13 hours ago) and read 27582 times:



Quoting CityofAthens (Reply 16):
Thanks for the report on OS - I always chuckle when I see their crew (last time in DXB) as they look a bit like "Santa's Little Helpers" with their red tights (and I don't mean that to sound derogatory).

= Jaja. I see where you are coming from.

Quoting CityofAthens (Reply 16):
I wasn't surprised about the catering as I've heard the good stories; I was surprised about the crew performance but I suppose every airline has its share of poor performers; perhaps morale is low because of the company situation but then again, you say that the very same crew were livelier with their non-rev colleagues .... I can't understand why you would move your non-rev colleagues to J in that manner; then again I've seen the same before on an Emirates flight. It's totally unprofessional.

= Ya. Who knows? Prior to this, I have had good OS crew members - all of in intra-Europe flights.

Quoting Travelin man (Reply 17):
As a former mgmt consultant (for 6 years) I too sadly share the Excel obsession....

= Sad isn't it?

Quoting PlaneHunter (Reply 18):
excellent review, always nice to see an OS report. Quite disappointing to hear about the crew's attitude - and I really don't like that seat design with wooden panels. Looks like a train interior from the 1950s. However, the Do&o catering looks so delicious...

= I was OK with the seat design.

Quoting PlaneHunter (Reply 18):
How could he hear that on a 777? Wink

= Yup. And, I was sitting right across and did not hear a thing. Oh well.

Quoting PlaneHunter (Reply 18):
Ah, the Air Canada-style message... Wink

= You don't like AC do you  Smile? Funny thing is my massage lumbar thing got stuck and I had to manually put it back.

Quoting PlaneHunter (Reply 18):
Too bad they cut everything back on European flights.

= Really? I did not know this.

Quoting PlaneHunter (Reply 18):

Probably they just can't afford it currently. I guess we can only expect a major IFE upgrade after a successful takeover by LH.

= Do you think the LH takeover will go through?

Quoting PRAirbus (Reply 19):
Since when do FAs have to help middle-aged able body males with their bags? A FA should be available to help you locate space for your bags, take your coat and answer questions but lifting your bags and stowing them in an overhead bin? If you are an unaccompanied minor, handicapped or elder person they should but if your bag is too heavy for you to lift, check it! Most FAs in the USA do not lift passengers' bags only for a few exceptions...FAs are onboard for safety and service; not to get injured lifting passengers' luggage.

= First off, I think this is a VERY American FA response/perspective - the whole "safety and service" part - which is ironic in itself, because what exactly is "service" on domestic Y flights? And before you bash me for hating US crew, I have had (and documented) extremely good service on US crews and that are unlike what you describe.

Why did you jump to the conclusion that I needed help? Or, that help was for "middle-aged able body males"? Or, that I am "middle-aged"  Smile? There are a lot of unwarranted judgments that you need to explore why you say.

I never ask for help, but I think its important for FA's to help out. As I mentioned, I helped out people in the first rows of Y - these were child travelers and some old women.

Quoting Akhmad (Reply 20):
What a sweetheart! Would you be coming back?

= I would go back ... but I am taken  Sad.

Quoting Akhmad (Reply 20):

Just behave, dear passengers! Abrelosojos may be in your neighborhood! wink

= LOL. Ya, my tolerance for this kind of crap keeps on going down.

Quoting Akhmad (Reply 20):
The guy in the middle....is that the snoring Australian?

= Yes  Smile.

Quoting Basefly (Reply 21):
When i flew CPH-VIE and back it was with the old Lauda 737 and the service was great, full hot "and tasty" meal on such an short hop just great, but i must say that your J experience leaves much to be desired....!

= Well, I wouldn't go that strong - because things OS did well, they did really well.

Quoting Basefly (Reply 21):
I admire you Patience with that, i would never stand for that!

= Sometimes you have to let go.

Saludos,
A.



Live, and let live.
User currently offlineBlink182 From Azerbaijan, joined Oct 1999, 5482 posts, RR: 15
Reply 24, posted (5 years 2 months 4 days 12 hours ago) and read 27474 times:

Argh!! You beat me by about 6 months to an OS trip report. I'm potentially headed to Austria in January and am considering giving them a shot.

Out of curiosity, what do you think of VIE compared with other airports you've traveled through?



Give me a break, I created this username when I was a kid...
25 PRAirbus : I am not saying you are middle-aged; I am referring to the comment you made describing how the crew did not help you with luggage. I think many passen
26 Abrelosojos : = It is dingy and very 1970s ... however, SUPER efficient and quick. = Again, I don't think you read my commentary. I don't care the crew not helping
27 FghtngsiouxATC : I must say your TR are the only ones I read word for word, Alex. Really, they are such a joy to read. They are so well organized and your trips are al
28 Abrelosojos : = Thanks a lot! Saludos, A.
29 Mk777 : HI Alex, I liked your TR about OS. I have travelled on OS many times on the IAD-VIE-DEL route. The food offerings in Y class are alright but i think i
30 Taichen : You don't get to see many OS reports here, and yours was as always very interesting. VIE looks certainly dreadful ! I did not know that OS long hauls
31 BA319-131 : Hi Alex, Another great TR, many thanks for sharing your OS experience with us. - How pathetic of these two, never seen anything like this in all my fl
32 MHTripple7 : Thanks for sharing this TR, Abrelosojos. OS is a carrier that has always interested me - mainly because they are a small niche carrier flying 777's. T
33 Shamrock104 : Nice report. Always wondered what OC long-haul C was like. I think Do&Co are actually Austrian, not Turkish, from my understanding, although they have
34 Abrelosojos : = It is. But it is efficient and you have a better chance of getting to your final point (with your baggage) than some larger hubs in Europe. = Now n
35 LAXintl : Nice report as always. Overall I tend to agree with all your points. OS while not great, is by no means bad. I believe many of the issues with staff h
36 KstateinALB : Well, I enjoyed this report very much, especially after I flew OS 93, VIE-IAD, just a few hours ago. OS did a pretty good job on this flight. The econ
37 Post contains links 1stClassDiva : Brilliant trip report. You put so much work into them. I'll be flying Austrian soon from VCE-VIE-LHR in J. Diva http://1stclassdiva.wordpress.com/
38 AustrianZRH : Hi, excellent trip report! It's a shame you got such a bad crew . I flew OS shorthaul this spring (ZRH-VIE) and the crew was superb, for Y crew. Also,
39 EIRules : Hey there Great trip report and really rare to see one from OS. Their Y class looks very professional (excluding the Aussie French spat which they can
40 Chepos : Great trip report, I enjoyed reading an Austrian long haul trip report, not very many of these around. Austria is a country I would like to visit, see
41 A1ring23 : Hi Abrelosojos, good to hear from you again! LOL, wish I was there! I would just hate it if it happened to me (and it has), due to the awkwardness for
42 Beowulf : Very nice trip report! I beg to differ. OS uses Terminal 1 (unless I am suffering from Alzheimer now). You happened to enter at Terminal 2 but would t
43 787KQ : Great report again! In Vienna did you go to the larger lounge or a Senator lounge? My recollection is that the Senator lounge is small and cramped tho
44 Abrelosojos : = While I understand how staff morale can suffer from this, in a service industry that has been battling cuts for sometime, there is no need to air o
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