QantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3 Posted (14 years 2 months 5 days 1 hour ago) and read 3201 times:
This is the trip report for my recent trip to Sydney from Brisbane (return).
Overall, I stayed in Sydney for 7 nights and 8 days. Enjoy my report. Any comments welcome.
Flight One Qantas Airways Flight QF525 Overall rating of flight (total 5) Depart: Brisbane Domestic Airport (Qantas) – 1110 Arrive: Sydney Qantas Domestic Terminal – 1340
Boeing 767-336, VH-ZXA (Leased from British Airways)
After easily helping my brother find a parking space in the vast Domestic Terminal parking lot in Brisbane, he helped me and my two cousins find the entrance to the Qantas Terminal. I must say that from the exterior, the terminal didn’t look too good. I was not too thrilled with the appearance of the interior when we eventually made our way in either. Walking in, my eyes easily adjusted to the dimmer lighting compared to the sun. The old-fashioned round fluorescent lights were plentiful, but didn’t provide the best lighting. It seemed that the terminal was very crowded, though, not many places to sit as compared to the International terminal. We checked the television monitor for our flight QF525. It had our gate number and we were not delayed at all (Not that I expected it).
We arrived at the check-in to what was a big line, though we were quickly at a desk (Apparently, the single line merged into about 8 counters to my relief). The VERY friendly middle-aged Qantas lady was extremely helpful, and I must say that everything she did was cautious but very friendly – being professional at the same time. She made conversation with us while she did what she had to, and I nearly forgot what she was doing and what was happening. She told us to make our way upstairs to the gate and we thanked her.
Moving up the escalators, I said goodbye to my brother, and I noticed the sign saying “Visitors Welcome” pointing upstairs. I had been told that visitors were no longer welcome past security in Australia now due to events on September 11… I guess not? We slowly wandered around the shops as soon as we were upstairs, because, due to my excitement and paranoia, we were extremely early. I remember entering “The Australian Way” – a Qantas shop and browsing around without interest. After a few minutes, we walked to the gate (I can’t remember which… sorry). We sat for what seemed an eternity watching the aircraft that I thought we would be traveling on LEAVE. Eventually, about 30 minutes before our boarding time, another Boeing 767. This aircraft was the Boeing 767-336 VH-ZXA leased from British Airways. Eager to board, I waited till over the loudspeaker, someone announced that QF525 was now ready for boarding beginning from the back. Disappointed (I was seat 32D), I was wondering why on Singapore Airlines, they were boarding from the front. Puzzled and disappointed, I waited for ages till the rest of the aircraft could board. The gate agent smiled and stuck my ticket into the machine and to my surprise, it still came out in its original form. I waited for my cousins and grabbed an earphone set for them. We then walked down the jet way.
Walking for quite some distance down a very narrow gate, I remember a very long line queuing into the aircraft. To tell the truth, I have never had that experience in my life, and had only seen this in movies such as “Final Destination”. Eventually, it was my turn to enter. The aircraft smelled fresh and the two flight attendants gave me what was the biggest and warmest “Welcome Aboard” I have ever heard. I actually don’t think they said that, but something along the lines of that. The patiently waited as I fumbled with my boarding card to get it to the right way up, and she obediently smiled and pointed me to my seat while wishing me a great flight. I was feeling really good with Qantas at this point. Down the aisle, I waited till some people moved out of the way and I observed the wonderful ‘winged’ seats of Qantas. I found my seat, opened the overhead locker and placed my luggage in, and then sat down fastening my seat belt. I noticed that there were no flight attendants waiting in the aisle helping with luggage. They were all nowhere to be seen and seemed to be hiding. I shook my head at myself and thought I must be too used to other airlines like Singapore Airlines and EVA Air now. As soon as all people were seated, flight attendants began appearing. It seemed that there was an equal amount of male and female attendants. Their appearance was shocking. Okay, I am not one to ramble about people’s appearances, but I shall describe:
The flight attendants (apart from the ones at the door) all looked like they were so enthusiastic about ripping their coats off after take-off that they were constantly fumbling with them. The female flight attendants wore white, and I mean WHITE face powder that looked like there was enough on one person’s face for all the people in the cabin. With the powder, they wore DARK, yes… DARK red lipstick and BLACK mascara or whatever you call it. Coincidentally, when one walked past me, I was inhaling, and to my shock I caught a whiff of perfume that was enough to choke somebody. Oh, Mikey (Airnewzealand) warned me about the make-up too – thanks mate! Okay, I must stop now before I begin exaggerating. Anyway, the flight attendants seemed to all wear the new uniforms which was a black striped blazer with a white blouse and red scarf (If that’s what you call it). The men wore the same but with ties and business shirts. I think this looks nice, but I think they could have incorporated much more ‘Australian’ sense into it and could have used blue. Don’t get me wrong; I’m not saying they should parade around in Aboriginal clothing.
I began adjusting the ‘winged’ headrests and to my shock, mine squeaked so loudly that it seemed the whole aircraft turned to look at me. I decided not to adjust them again. Later, this would not be so because I would just stare back when I did it. I don’t think many people realised how to use it.
The flight attendants walked around before an announcement was made welcoming us aboard. It seemed that the person announcing it was very relaxed and I felt pleased about this. I noted that they had scenes of Australian landscape on the overhead screens: which I thought was a very nice touch – music would have been great too. The safety video began with the annoying check-list thing (Haven’t they got rid of that yet) and the flight attendants did their manual demonstration which I thought they would have gotten rid of my now. I was bedazzled that there was no sign language on the televisions for deaf people, but I guess I am still too used to Asian Airlines.
Meanwhile, the aircraft was pushed back and taxiing to the runway. The flight attendants walked around some more checking seat belts, and I’m sure that I haven’t added that they were extremely nice too. These flight attendants were the ones that did things for you and didn’t just bark orders at you. They would help you adjust the seat into the upright position, and stow tables correctly. The aircraft paused on the runway and the flight attendants were told to be seated. The aircraft pushed forward quickly in a very powerful take-off that I still remember and we were in the air in no time. I soon realised that the aircraft was extremely full. Can anybody tell me what engines these British Airways aircraft use, because there was a big comparison on take-off to the return leg on a QF aircraft.
After pulling out of Brisbane, the seatbelt sign was turned off while the aircraft was still on a slant. This was the quickest that this has ever happened for me. The captain made his announcement and the flight attendants basically repeated it again over the speakers. I sat in my seat with the earphones on listening to one of the channels while reading the magazine “The Australian Way” which I felt was extremely good – not for the aviationist though. I must say that people find The Australian Way boring, but it’s a good read for most people.
Somebody has told me that I should expect meals in cardboard boxes. It daunted on me that there would be no heated meals when the trolleys were already out and about straight after the seatbelt sign. On the left aisle (from my point-of-view), the trolley was manned by males, and the opposite on the right side. They were extremely nice to everybody and never stopped smiling. One man poured drinks (selling alcohol too) while the other pulled trays out and delivered the boxes. All the flight attendants were great as compared to Qantas’ image. I received my box and requested a can of coke. The flight attendant smiled and brought me my can and cup. I opened the box to find a very decorative aboriginal design in side, and saw a sandwich-roll thing, bar of chocolate, spring water, coffee cup and tissues and stirrers.
To all those people that told me the food was ‘soggy rolls with over dated fillings’, I must tell you that this was the opposite. The rolls were great! The filling was great! But, I can’t remember exactly what was in it – but it wasn’t vegetarian. I ate the chocolate and drank the water and coke, then asking my cousin to hold my tray while I go to the toilet. I moved out and walked into the aisle. In the aisle, the two men were taking their sweet time in bringing the food around, but I was interested to note what they would do when they saw me. This has happened a few times. Here it is:
The one on the far side glanced up, looked back down and ignored me completely without saying a word. But as soon as he was done, he swiftly moved out of the road.
It has dawned on me that different airlines do different things. Here are some examples. (Please don’t get my wrong – I don’t do this on purpose… I’m just a fast eater)
The male steward came out of the galley and excused himself past me, he walked to the two female stewardesses and whispered into their ears. Swiftly, they walked down the ENTIRE aisle just to get the cart out of my way (They were not even half way through serving, but kids meals are delivered first) all the time apologizing. As soon as I was in the lavatory, they walked back into the aisle.
The flight attendants glanced at me, smiled politely and said “Little Friend, please wait one moment”.
Of all of them, Singapore Airlines did the best job, though I really shouldn’t expect them to move out of my way and roll a red carpet
Back to my story, After the lavatory, I went back to my seat to find the tray had been taken already. Qantas has been the only airline that hasn’t waited for a million years before taking the box back. The Flight Attendants walked around checking and taking the boxes straight after they were all delivered. I sat down and watched a little of “Everybody Loves Raymond”, but that was soon finished and replaced with a crappy show. Soon, a female flight attendant who I had noticed was walking up and down the aisles obviously confused came to me, stooped down and offered me a children’s package. I politely said No Thanks and she smiled and left. It seems that I was the youngest person on the flight, and I must say I am not that young (14) What was interesting was that even walking down the aisle to go to the lavatory, nobody seemed to recline their chairs. I wondered why? Soon, the captain announced that we had already begun our descent into Sydney and he half informed us on the weather, before pausing and saying “Uuh… more on that later as we get the information”. The Flight attendant came on a repeated everything in a different way as if we were stupid or had ignored the captain. My ears began hurting mildly but the main thing was the constant popping. The flight attendants were told to prepare the cabin for landing, and they all started putting their coats on, obviously disappointed. Some hung the coats on their shoulders, while others simply dragged it around until they finally decided to put it on. It seems that Asian airlines seem to force their FA’s to have a greater standard of dress, though I’m a little stuck between which one I prefer: Comfort for the Flight Attendant Versus Comfort for the eyes.
The aircraft began turning and seemed to sharply descend with the nose first. I was staring at the storm clouds for some time before the captain announced a great storm was approaching (This is the one that caused heaps of damage) and that the current weather was extremely hot. He added that we should get umbrellas ready and advised us where we could buy them in the airport – which I thought was nice. I was still staring at the clouds when I suddenly looked down and realised we were so close to the ground already. The aircraft smoothly touched down and was soon to a stop in Sydney! The announcement began and they recommended their car companies for hire. They thanked us and reminded us about everything we needed to know. It was funny because people were getting out of their seats and opening their lockers until the flight attendant over the intercom reminded us to remain seated. It was funny seeing heaps of people close the lids and drag themselves into their seats again. We taxied for some time until we arrived at gate.
As we left the aircraft, the flight attendants were all very helpful and assisting with questions from the people, and politely thanked us.
What an enjoyable flight!
This Qantas flight topped my list, and while Qantas didn’t shower me with extras like Singapore Airlines has, they made me feel welcome and warm being their passenger. Qantas is again my favorite airline over Singapore, and sometimes I wonder why.
I will post the return leg soon. I just realised that I typed HEAPS... I will continue soon and post here.
The spirit of Australia
KrisworldB777 From Australia, joined Nov 2000, 571 posts, RR: 3
Reply 1, posted (14 years 2 months 5 days ago) and read 3078 times:
Fantastic trip report. Unfortunately, I’ve had only negative experiences with Qantas in the last 7 or so years. I’ve found the cabin crew arrogant and remarkably unfriendly. With your comments about personal appearance, on one flight about 18 months ago there was a flight attendant who would have been at least 65 who seemed to have a case of amnesia because I could constantly hear her asking other crewmembers what she should be doing at that time, time and time again. Qantas used to be fantastic back before the days of James Strong but unfortunately, I have left every Qantas flight red-eyed and furious. They certainly need to take a hard look at Singapore Airlines or Cathay Pacific.
QantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3
Reply 6, posted (14 years 2 months 3 days 13 hours ago) and read 3025 times:
Thank you all for your great comments!
Glad you have taken the time to read my report.
Don't worry, I shall be writing another one on my return, you'll find QUITE a contrasts on that.
I am curious. Many people have said James Strong was a terrible CEO. What exactly did he do? (James Strong was CEO while I was not interested in aviation)
Yes, QF attendants seem to be the older.
I flew SQ, and now I remember clearly that they boarded from close to the front. Sorry if I am wrong, but thats the way I remember it.
This was from BNE-SIN and SIN-TPE but then after that, I didn't hear of it anymore
They started with First Class and Raffles.. and then they went slowly to the back.
I must say it wasn't very effective.
KrisworldB777 From Australia, joined Nov 2000, 571 posts, RR: 3
Reply 7, posted (14 years 2 months 3 days 13 hours ago) and read 3017 times:
In regards to boarding, on my last SQ flights I was amazed to see that in Singapore the aircraft boards from the front to the back, contrary to every other flight from every other destination I have been to. It is okay to have the premium passengers boarding first when there are two aerobridges attached to the aircraft but when there is only one, it is a frustrating ritule having millions of passengers brushing shoulders as they head for Y. I don't understand why really but my guess is the pre-takeoff canapes and champagne makes it more logical for them to board first so as to have the time to enjoy it!
Strong was a terrible CEO in some respects because he really influenced the fall of service. Costs were cut to give the shareholders better dividends and the airline has suffered. He ordered no new aircraft in his time and really let the standards fall. But Dixon is in control and why he certainly is no charmer, seems to have the airline in the right direction to return it to a higher place on the airline rankings.
Skystar From Australia, joined Jan 2000, 1363 posts, RR: 2
Reply 8, posted (14 years 2 months 3 days 12 hours ago) and read 3021 times:
It's sad but true. Ultimately people such as Strong are employed to deliver maximum return to shareholders, and this is how they are judged. On this basis, Strong was not really all that terrible.
If the pax are putting up with it, the airline is making money and lots of it, why change? Strong certainly stepped on a lot of toes during his time, and according to an article in The Age a few years back, "destroyed any sense of family culture" in the organisation. In the old days, QF was not a particularly efficient organisation, a retirement home for ex pollies and bureaucrats and quite nepotistic. But the service was better.
I don't think shareholders would consider Strong to be a bad CEO. It is true that he certainly upset the old corporate culture, but having said that, QF is now a very efficient, financially sustainable carrier. Whether it is a leader in the delivery of service is another question...
QantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3
Reply 11, posted (14 years 2 months 1 day 11 hours ago) and read 2994 times:
Here's the next:
I stayed in Sydney for 7 nights and 8 days, and over the days, we went to the following:
Aquarium, Powerhouse Museum, Wonderland, Harbor side shopping complex, Taronga Zoo, The Rocks, Centrepoint Tower/Westfield Shopping Centre at Centrepoint.
We stayed at the Savoy Apartments on King and Kent Street, and I must say that I really recommend them! They come at a cheap price for what they give you.
On the final day, I woke up immediately, had a shower and immediately checked-out with my cousins. We said goodbye to the apartment staff, and we walked to Town Hall station. There, we checked the (very easy to use) timetables and bought our tickets to the Domestic Airport on rail. We went directly down to the platform, and without waiting long we were on a train.
Everyone seemed to give us stares as if we were Japanese tourists or something, and in the panic of thinking we were on the wrong train, we hadn’t noticed that a few stations before the Domestic terminal, the entire train seemed VERY empty. I thought that Sydney’s rail link must have had the same effect the Brisbane AirTrain was getting.
Towards the terminal, we stood up with our luggage and got out. Without any confusion, we headed to the Qantas terminal (Wasn’t hard to find).
As soon as we arrived in the main hall, I had a look at the surroundings.
I feel that the Qantas terminal looks very empty (even with all the queues), very similar to EVA Air’s Terminal Two in Taipei.
We stood in the line, and after listening to the passenger argue with the QF check-in person, I reached my conclusion: Sydney people are either very irritable, or Customer service in Sydney is terrible (Prove me wrong if you can, these are from my experiences in Sydney)
Anyway, as soon as the lady who was complaining left, the QF guy looked really hurt as if someone had just told him he was fired. He didn’t seem to be concentrating when he was checking us in, and as I told him the travel agent had changed our flight – he looked up immediately, startled. Check-in was very fast, and our baggage was soon away. He informed us that we had not got a gate for a flight yet.
We passed security and walked painfully around the shops that were very spread out. I gave up in the end and decided to sit down. We sat on a little corner with a window, looking out to the QF 747 that was bound for Perth. I looked around and could see to the International tarmac – with a Singapore Airlines 747-400 and a few Qantas planes. I watched as the Perth-bound 744 was pushed back – and it soon disappeared from view. I walked over to the Australia Post shop and bought myself a ceiling plane, while buying last-minute presents for my brothers. I sat down some more, and some more – taking turns to check if we had a gate, adopting the term “gateless” for ourselves. I wouldn’t be surprised if someone just came and dropped a coin at our feet!
Anyway, enough of the crap, this’ll be longer than my last one in a minute. We were soon gated and we walked over to Gate 5 that had a Boeing 767-300ER parked at it. Excitedly, I took down the registration and blah blah blah, but it soon left, leaving me in frustration. I waited some more, and the mobile rang. It was my dad: he was coming to Sydney on business matters on Virgin Blue and apparently his virgin plane was experiencing technical difficulties. Needless to say they were with Qantas now. A few minutes earlier, I had seen a Boeing 767-338 pull into the gate next to us (Gate 6) and my dad told me he had arrived at Gate Six on his flight. I was amazed at the coincidence, and met my dad. He soon left with his business friends, and I was left waiting some more. I was ONLY informed of a gate change when a flock of Flight attendants walked to our gate, a few bending down to look at the aircraft shook their heads and walked to Gate Six. I was confused, and checked the board to find it was now gate six, and the flight attendants were right. Oh well… now to the flight:
Flight Two Qantas Airways Flight QF524 Overall rating of flight (total 5) Depart: Sydney Qantas Domestic Terminal – 1205 Arrive: Brisbane Domestic Airport (Qantas) – 1230
Boeing 767-338, VH-OGA (Qantas Aircraft) “City of Whyalla”
We sat at the gate for some time until Boarding was announced in a very friendly tone. While sitting, I noticed a group of Chinese men from Beijing who had recently connected from the international terminal. They chatted away excitedly about their last aircraft, the Boeing 777, and I smiled while thinking “pity on the person sitting next to them”.
I grabbed a set of earphones and was ushered into the gate quickly, but nicely by the attendant, who wished us a pleasant flight. We walked down the narrow gate and were lining up again with a forced “Welcome Aboard” by the flight attendants, who smiled so hard that their eyes were extremely wrinkled. We made our way down the flight, and sure enough, there was my seat 42D crowded with the Beijing businessmen blocking the aisle to admire the cabin and put their things overhead very slowly. Please don’t take me wrong here, I do not dislike them, but I felt that they were extremely inconsiderate to other people (You will see more)
After I was finally able to sit, I started listening to music – looking around the cabin to find there were no overhead screens. “Screw inflight entertainment this flight” I thought. I was beginning to miss the British Airways leased aircraft.
There were no comforting images of Australian scenes due to this. The very menacing flight attendants walked around swiftly while smiling briefly. There was once again no flight attendants walking around to help people with their luggage – they all seemed to run away. Okay, once again on personal appearances: The QF flight attendants have done it again! While there were no male flight attendants on this flight (That I know of), the flight attendants seemed to have a Chemical overload with their make-up. Mikey’s right – I really did need sunglasses. VERY light red lipstick, black mascara, and dark uniform. They didn’t pride themselves on appearance either – their uniforms were scruffily tucked in.
The pre-flight announcements were done in a great way, and the FA’s started slamming the overhead lockers closed. The aircraft was pushed back, and the very annoying safety video, which I could not see anymore due to lack of overhead screens, was put on. The flight attendants ran to their positions, and the quite senior flight attendant standing next to me amazed the Beijing businessmen – who stared at her like she was some kind of hideous monster. After they had seen enough, they began chattering away loudly, and flight attendant glared down at them without saying anything. The flight attendants began asking each other whether they should move down more. At the end, we were already taxiing and taking a very long time too. I listened to music for another few minutes as we stood on the runway. I quickly took off the earphones as soon as I thought we were to take off. The engines roared, and we kind of err slowly made our way down the runway (This is in comparison to my first flight). The lift was sudden, and with around the same number of passengers on this flight, I really did like the British Airways leased aircraft more. Oh, by the way, my winged headrests didn’t squeak this time, they simply fell out of place when you attempted to move them.
On take-off, an overhead bin was thrown open, and a passenger could only stand up and pick them all up as they were rolling around. I don’t think the FA’s noticed. By the way – to the readers that are wondering, YES, QF flight attendants have the choice of wearing black striped trousers that match their blazer. I think this is good for comfort, though I tend to disagree with the trousers.
The flight attendants walked around some more, and contrary to beliefs that flight attendants can’t wear glasses, I saw a stick-figure anorexic lady with glasses on, patrolling the aisle with a toothy smile. Hmm… Now I had seen two extremes.
Up till now, I was beginning to wonder about Qantas’ standards again, but soon afterwards, the flight attendants began serving the cardboard box meals.
When mine arrived, I asked the flight attendant before I got the meal whether I could have a can of Coke. She kept smiling, but began looking confused – she asked me whether I still wanted the meal. I laughed and said yes. The flight attendants seemed confident with what they were doing, and I thought that their standards of service were extremely casual, yet effective – meeting descriptions of Australian people. Soon afterwards, I think an FA stepped back on a lady and dropped some food from the cardboard box onto the lady. The FA apologised so much, but smiled back at the now-smiling lady. The FA said “Soda Water will get that right out, Ma’am. I will fetch you a glass of soda water and tissues for that.” She smiled eagerly and left what she was doing. Eventually another flight attendant came to give the lady behind me the soda water. I ate my meal – bread rolls which tasted great – but weren’t as good as the first ones. I drank the mineral water, and coke, and ate the chocolate.
I hopped out of my seat and left for the lavatory – confused by the position. On my previous trip, there was a lavatory pointing to the rear of the plane. This plane didn’t and the Flight attendant read my mind and instantly pointed behind me.
Inside the aircraft, I’m pretty sure some sick bastard had urinated in the sink. Totally disgusted, I left the bathroom. Could someone please tell me whether QF flight attendants have to clean the toilets?
In the end, I sat around a while listening to music, before our descent was announced. There was a thunderstorm and it was extremely hot, added the captain. The announcements that followed were brief, and the staff didn’t seem to know what they were saying. E.g. “Ladies and Gentlemen. The weather in err Brisbane is currentlyyyyyyyyyyyyy around 30 degrees centigrade. Err… We will be arriving shortly and… Thank you”
We bounced around in the air for some time before we slammed onto the runway… And I mean SLAMMED. I was peacefully looking out at Brisbane, before Brisbane got larger and larger, and suddenly we were tossed onto the runway. The plane gradually slowed down, and we were taxiing to the Brisbane terminal. I irritably noticed now that the Beijing businessmen had chatted right through the flight and even through the inflight announcements. The people next to me refused to do up the seatbelt, though they had it on when the flight attendants came around. He simply tossed it around and never used it. On arriving at the gate, I lined up in the aisle and was soon leaving the plane – and leaving the smiling flight attendants.
Finally, I was back in Brisbane.
This trip was the best, and has increased my favor of Qantas. As again, they didn’t make me feel like I was an Emperor, nor did they give me great inflight entertainment, food and beautiful scantily clad stewardesses: They made me feel like a human being.
I must say that’s the bottom line. When flying, I don’t require everything, but what I like best about Qantas is that they serve you casually – but the service they provide is warm, and caring. Qantas is now, my favorite airline again.
Mr.BA From Singapore, joined Sep 2000, 3423 posts, RR: 20
Reply 12, posted (14 years 2 months 1 day ago) and read 2977 times:
Hi Johann...thanks so much for providing us this trip report. I certainly enjoyed reading it very much more than when I was typing mine! I can understand why you still love Qantas like I do love SIngapore Airlines more than others... you will just feel you are at home flying with them.
In my previous experiences in Qantas, I never had any bad service. Flew them 4 times and they were good. But I noticed on my flights that only male attendants serve economy class and females serve business or first, at least on the B744s I flew on. Or has it changed recently?
Talk to you soon.. (my messenger is stil not working)
AirNewZealand From New Zealand, joined Oct 2000, 2549 posts, RR: 6
Reply 13, posted (14 years 2 months 22 hours ago) and read 2968 times:
Good talking to you today,
Well what can i say, yet another magnificent trip report...Glad to see you still love QF!! What we were disgussing on MSN, well it looks like it came out in your trip report
QantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3
Reply 14, posted (14 years 1 month 3 weeks 6 days 18 hours ago) and read 2947 times:
Mr. BA - Thanks for reading my report.. yes, I really like Qantas - this trip has just boosted my support for them. No, female flight attendants serve economy also... Though it may have been different on International. Talk to you soon.
Mikey - Thanks for reading my report mate. Yeah, I agree with you about the makeup factor! haha