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The New Garuda Indonesia Experience A330-200  
User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1663 posts, RR: 66
Posted (4 years 11 months 1 week 5 days 1 hour ago) and read 27470 times:
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The Story

On Thursday, 23 July 2009, the President of the Republic of Indonesia Susilo Bambang Yudhoyono officially opened the new "Garuda Indonesia Management Building" located in an area known as the "Garuda Indonesia City Center", at the Soekarno-Hatta Airport, Jakarta

The occasion was also marked by the official launching of the new Garuda Indonesia "Corporate Identity Brand Refresh" and two brand new aircraft, the Airbus A330-200 and Boeing B-737-800NG (Next Generation) fitted up with sophisticated audio & video entertainment system, and sporting a modernized interior and exterior that reflect the "corporate identity brand refresh" image.


The new concept in service includes brand new aircraft equipped with modernized interior and exterior, state-of-the-art entertainment and the uniquely "Garuda Indonesia Experience (Indonesian Hospitality)"

Co-incide the launch of new Corporate image and new service concept, the "Garuda Indonesia Experience", Garuda also launched a 3 times weekly Jakarta to Sydney direct nonstop service by their brand new A330-200 aircraft on 1 August.

I was fortunate to be able to travel on this brand new aircraft and service, as a guest of Garuda Indonesia. Please click on the below image to access the trip report.








click here for the Garuda Indonesia theme song "My Pride"


Any constructive feedback is welcome

Sam Chui

22 replies: All unread, jump to last
 
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1105 posts, RR: 8
Reply 1, posted (4 years 11 months 1 week 5 days 1 hour ago) and read 27386 times:

Awesome report, Sam! It's hard to believe after reading this TR that GA was recently banned from operating in the EU. Their cabins look great and it just looks like a great experience. Their cabins look a lot like Hainan's though. Thanks for sharing!

User currently offlineAirpearl From Malaysia, joined May 2001, 943 posts, RR: 26
Reply 2, posted (4 years 11 months 1 week 5 days ago) and read 27321 times:

Hi Sam, congratulations for this new GA A332 report. The photos are fantastic, as always with you of course. Really happy to see Garuda making a comeback too. The J class seats are similar to those on SA and the older ones on 9W: did you find them a tad firm as seats?

Thanks again for the report.

Regards, airpearl


User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1663 posts, RR: 66
Reply 3, posted (4 years 11 months 1 week 5 days ago) and read 27277 times:
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Quoting MHTripple7 (Reply 1):
Their cabins look a lot like Hainan's though. Thanks for sharing!

Hi MhTripple7, indeed I believe Hainan A330-200 also have the same seat configuration C36Y186

Quoting Airpearl (Reply 2):
The J class seats are similar to those on SA and the older ones on 9W: did you find them a tad firm as seats?

Hi Airpearl, yes they are a tad firm but I am sure it will be more comfortable in due course.  Smile


User currently offlineDL752 From United States of America, joined Jul 2008, 174 posts, RR: 1
Reply 4, posted (4 years 11 months 1 week 5 days ago) and read 27145 times:

Garuda Indonesia looks amazing!
Excellent choices for their new product.
Great trip report. I really enjoyed it.
DL752  airplane 


User currently offlineAfterburner From Indonesia, joined Jun 2005, 1209 posts, RR: 1
Reply 5, posted (4 years 11 months 1 week 4 days 22 hours ago) and read 26871 times:



Quoting MHTripple7 (Reply 1):
Their cabins look a lot like Hainan's though.

The plane was indeed one of two or three that supposed to be delivered to Hainan but the airline canceled the order. Garuda just changed the seat covers and modify the IFE a little bit. Did you notice that the IFE's menu is English, French, and Chinese but not Bahasa Indonesia?  Smile


User currently offlineThe777Man From United States of America, joined Jul 1999, 6500 posts, RR: 55
Reply 6, posted (4 years 11 months 1 week 4 days 21 hours ago) and read 26680 times:

Hi Sam!

Excellent report with fantastic photos!

Really a shame they changed the tail colors of their aircraft.....The old was pretty nice but the new colors are just awful.......

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineAkhmad From Netherlands, joined Sep 2005, 2438 posts, RR: 53
Reply 7, posted (4 years 11 months 1 week 4 days 20 hours ago) and read 26577 times:

Hi Sam,

Great trip report with beautiful photos! Thank you for sharing it with us.

Cheers,
Suryo



Friends forever
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8506 posts, RR: 55
Reply 8, posted (4 years 11 months 1 week 4 days 19 hours ago) and read 26432 times:
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Hi Sam,

Good read, great pictures as usual.

Good to see GA revise the image & improve the product, long overdue!

That maintenance visit looked excellent, wish I'd been there!

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineBps3458 From Australia, joined Oct 2006, 561 posts, RR: 1
Reply 9, posted (4 years 11 months 1 week 4 days 17 hours ago) and read 26139 times:

Hi Sam,

thanks for sharing your trip experience. Looks like GA is heading in to the right direction. Would seriously consider flying them for next trip to Europe once they resume their flights to FRA. Weren't they recently removed from the EU ban list ?

Cheers from Brisbane,

Peter


User currently offlineAfterburner From Indonesia, joined Jun 2005, 1209 posts, RR: 1
Reply 10, posted (4 years 11 months 1 week 4 days 15 hours ago) and read 25884 times:

Yes, the EU has just lifted the ban for four Indonesian airlines including Garuda. The first European destination for GA after the ban will almost certainly be AMS.

User currently offlineReifel From Germany, joined Feb 2005, 1328 posts, RR: 1
Reply 11, posted (4 years 11 months 1 week 4 days 10 hours ago) and read 25129 times:

Great Report. I like their new livery and I appreciate that they kept the logo. Of course everyones opinion may be different, but I think that they were able to introduce a modern scheme with keeping elements that Garuda is recognized for (the bird logo).

I just read an article in a tourism industry magazine where they're mentioning huge expension plans, especially back to Europe, first AMS and then other cities followed (FRA as well). Hope this will work out fine.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 77
Reply 12, posted (4 years 11 months 1 week 4 days 10 hours ago) and read 25107 times:

Great report with excellent pictures!

GA's new J Class product looks very competitive. The Y Class seats and PTVs are the same which HU has installed on the A332. However, I don't like the brown seat color on GA.


PH



Nothing's worse than flying the same reg twice!
User currently offlineEddieDude From Mexico, joined Nov 2003, 7561 posts, RR: 43
Reply 13, posted (4 years 11 months 1 week 4 days 9 hours ago) and read 25024 times:

Thanks a lot for taking the time to write and upload your report Sam. I thought it was excellent!  Smile

Very little is known of GA in this part of the world, so for me this was a more interesting report. I surely hope GA can thrive. Indonesia's economy is, I understand, doing quite well, so that should be able to fuel GA's expansion. Anybody knows if it is true that there are ongoing discussions between SkyTeam and GA in connection with an application for membership?



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1663 posts, RR: 66
Reply 14, posted (4 years 11 months 1 week 3 days 19 hours ago) and read 24429 times:
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Quoting EddieDude (Reply 13):
Indonesia's economy is, I understand, doing quite well

Correct GA seems make most if not all their profit from Domestic Service.


Hoping GA will continue to build Jakarta as a hub which I believe it will add appeal to traveller to/from Australia to connect onwards.

Quoting BA319-131 (Reply 8):
Good to see GA revise the image & improve the product, long overdue!

I can honestly say from all my encounters with GA crew/agent/management, they are very professional and service is one of the best I've encountered. Thumbs up to Garuda.


User currently offlineBAStew From Australia, joined Sep 2006, 1024 posts, RR: 2
Reply 15, posted (4 years 11 months 1 week 3 days 15 hours ago) and read 24166 times:



Quoting The777Man (Reply 6):
Really a shame they changed the tail colors of their aircraft.....The old was pretty nice but the new colors are just awful.......

AGREED! The old tail colours were one of my favourite. A shame they just didn't just modify it slightly but keep with the original theme....a la Alitalia or Air France.


User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4253 posts, RR: 51
Reply 16, posted (4 years 11 months 1 week 3 days 15 hours ago) and read 24152 times:

Hi Sam,
thanks for the great insight on GA. This will for sure be my choice from AMS to Indonesia, once they are operating on the route (hopefully 2010, I heard).
Strange that you didn't get a menu card though, and had to choose your dish from the plate with all 3 options. Maybe something which can be improved later on.

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineOA260 From Ireland, joined Nov 2006, 26853 posts, RR: 58
Reply 17, posted (4 years 11 months 1 week 3 days 15 hours ago) and read 24151 times:

Great report , cant believe its Garuda !!

Good luck to them in their new product.

Quoting The777Man (Reply 6):
Really a shame they changed the tail colors of their aircraft.....The old was pretty nice but the new colors are just awful.......

I agree I prefer the old one.

OA260


User currently offlineEddieDude From Mexico, joined Nov 2003, 7561 posts, RR: 43
Reply 18, posted (4 years 11 months 1 week 3 days 12 hours ago) and read 23912 times:



Quoting N178UA (Reply 14):
Hoping GA will continue to build Jakarta as a hub which I believe it will add appeal to traveller to/from Australia to connect onwards.

This could make GA a very appealing candidate for SkyTeam, which has limited presence in Oceania.



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineCaleb1 From United States of America, joined Nov 2008, 353 posts, RR: 3
Reply 19, posted (4 years 11 months 1 week 3 days 1 hour ago) and read 23404 times:
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WOW!!! What an excellent TR. I really enjoyed every part of this report. The music was also an excellent addition.

User currently onlineSmi0006 From Australia, joined Jan 2008, 1524 posts, RR: 0
Reply 20, posted (4 years 11 months 1 week 2 days 20 hours ago) and read 23148 times:

Fantastic report!! My compliments!
Looks like GA have a good base product there just needs a few tweeks to add that bit of style new crockery and cutlery, better presentation of meals, but looks like progress is being made and I look forward to their future expansion plans!
Any ideas when the new uniform is due to arrive looks like their crew have superb grooming but dreadfully need a new uniform fast!! (was it ever considered stylish that lime green colour? What does the lime green suits signfy is it just a different uniform option to the black or a signal of rank?)


User currently offlineThaiA345 From Indonesia, joined Oct 2006, 877 posts, RR: 16
Reply 21, posted (4 years 11 months 1 week 2 days 19 hours ago) and read 23066 times:

Hey Sam...

great to see your TR and nice for you to post it. It certianly was great meeting up with u in CGK and looking forward to meeting you again in SYD in Sep.

Now its up to me to look for the very elusive PK-GMA !!!

Cheers
Herbert


User currently offlineA1ring23 From Australia, joined Jun 2009, 196 posts, RR: 0
Reply 22, posted (4 years 10 months 3 weeks 5 days 12 hours ago) and read 21649 times:

Another high quality TR from you Sam, congratulations!

Now if only GA started operating these birds PER-DPS...
Looking good even in Y, tempting me to go through SYD to DPS.

Looking forward to your future TRs

Regards,
Pete



Where's the accelerometer on this thing?
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