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Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Posted (4 years 7 months 6 days ago) and read 32767 times:

Feedback always appreciated.

Trip Report: 081
Flight Category: J-ILR (See Report End)
Date: 20 Jul-09 (See Report End)
SDT/SAT/Dur/Delay: 1945/0720+1/06:35 hrs (Delayed 02:12)
Flight: Virgin Atlantic VS 12, 3265 miles
Routing: BOS-LHR
Aircraft: 346
Seat: Business “Upper” Class, 5A

I > Background:
After an amazingly nice weekend trip in Boston, I was supposed to return to Caracas for the start of a new engagement. However, the client did not have the documents signed, and I decided to take advantage of cheaper Virgin fares to take a week off, and visit London.

While there have been a few VS reports, there is still a dearth in coverage of its J product, and I believe that this will be the first review of their BOS-LHR flight in 3 years.

II > Pre-Flight:

a) Before Airport:
Virgin Atlantic is an airlined owned by Richard Branson’s Virgin Group and Singapore Airlines. Out of its main bases at LHR and LGW, it flies to 32 destinations in ‘almost’ 6 continents.

Ticketing was done on Virgin’s excellent website (www.virginatlantic.com). Many airlines could learn a lot from VS in this regard … their website was flawless. Quick booking, ability to change flights (and upsell), chose seats, edit itineraries, cancel flights, and change seats were all there. Additionally, I could check in online and save issues at the airport. All in all, a VERY impressive web experience.

b) At Airport:
While I find Boston’s Logan airport to be pleasant, facilities in the international terminal E is limited. My check-in agent was a grumpy diva who obviously thought he was doing me a favor. He did not bother asking me for seats, bags, and did not even scrutinize my passport to get the “security” clearance sticker (aka “DOCS OK”). He even struggled to give me the lounge pass.

After a quick security check, I was in the small sterile area that is still stuck in 1970. Checking at the FIDS, I recognized my flight was over 2 hours delayed (resulting in a missed flight connection). Now, why the diva did not tell me this is beyond me. Anyways, I made myself down to the “dungeon” (aka, basement) of Logan airport where the lounges are located. Now, surprisingly, the Virgin club-house is actually decent and compensates for the windowless basement lounge. It is also MILES ahead of the one-room crappy lounge that Lufthansa has (and, which I consider the worst in the world)!

The lounge attendant was extremely apologetic for the delay and for her colleague’s incompetance. She even tried to change my onward flight as I spent the time eating some fresh sushi and have a glass of wine.

Boarding was called 45 minutes prior and was relatively fast and while there was some pushing and shoving, it was still a gentle version of “ILBST”. I was pulled at security as the diva agent had failed to check my documents at check-in. Entering a pleasant J class, I got a warm greeting from the crew and offer of assistance with my bags. The crew looked genuinely welcoming. J load of 80%; Y load was 75%.

Airport - External:

(Boston’s Logan Airport. Terminal E)


Check-in:

(Check-in)


Airport - Internal:

(Internal)


(FIDS)
NONE

(Post Security @ BOS)


Scenes of the tarmac:

NONE

Lounge

(Lounge Card)


(Clubhouse @ BOS)






Boarding:



III> In-Flight:

a) Service Schedule + Impressions:
Virgin has almost perfected these relatively short night-flights in terms of service execution. A lot of the stuff airlines waste doing on air was done prior to taxiing out. As soon as I sat down, there were hot towels and welcome drinks. I was asked if I needed a “snooze pack” (their pyjamas) and whether I’d have drinks/dinner or request a turn-down service. Meal orders for dinner and breakfast were then taken. The purser did her round introducing herself and offering lip balm, cream, pens, and gum. Finally, what I thought was a nice touch was crew members going to each passenger and asking if they were familiar with the J seats and controls. Very nice. Dinner (or, express meal) was served soon after takeoff along with drinks. Breakfast service prior to arrival.


Oh one thing I absolutely love ... and increasingly rare on Business class worldwide is that after dinner, the crew comes and does a “turn-down” service and tucks you in. Along with the pyjamas they give you onboard, a very rare thing these days in J. Actually, outside Air India and Jet Airways, I don’t remember receiving this on ANY airline over the past 2 years.

b) Aircraft + Seats:
Virgin Atlantic’s 346 looked smart. While the interior with mood lighting looked very “W Hotels” as usual, it was not properly cleaned and I found used ear-blocks between my seat and the window along with miscellaneous dirt. The bathrooms were well stocked throughout the flight and was clean at all times. The signature Virgin bar was as usual a nice place to gather around.

The herringbone layout full-flat seat that Virgin has is pretty good. It reclines to being full-flat and has MUCH more space than some of the other Herringbone seats I have flown on. It has an interesting layout where the first half of the aircraft faces the aisle pax on the port side; after a certain row, this is the domain of the starboard side. One thing that I love about Virgin is that the leather fabric makes the seats both extremely comfortable and adds classiness. I wish some of the newer carriers incorporated this leather … that is you AC, DL, CX, 9W, … The “bed” created by the seat is truly flat and incredibly nice. Not only do you get a fully-flat feeling, the folds are minimized and small ensuring there are not too many “bumps” as one dozes off. Accentuating the great sleeper seats is the ability to be comfortable in several positions, and rather decent legroom. My only issue is the lack of storage space around the seats. Overall, the seat was super conducive to dozing off. It does not provide the same level of privacy as Etihad’s excellent J seats … but then again, the seats are better maintained and not having minor “technical issues” like many of my recent Etihad’s J seats.

Aircraft:

(Airbus 340-600. Economics aside, a beautiful aircraft)


Views from Aircraft:

(Near London)


General Seat Views + Seat Legroom

(Seat)


(Controls)







Seat Recline + Angle View:

(Bed Position – with turndown service)






Cabin:







(Bathroom Amenities)



c) Meal + Beverage:

There was only two options for the complete dinner. This was acceptable as it was a night flight and very few J passengers actually eat during these times. However, the Eggplant Rollatini I chose was not well cooked. The salad was fine. I was disappointed with the dessert choice ... and the presentation of port wine in a water glass is extremely poor presentation in my opinion. While I did not have breakfast, the menu was far more impressive than the dinner offerings. Additionally, one could go to the bar to pick up snacks, fruits, and drinks. Oh, and I still do love the bar concept!

(Menu)








(Dinner)






d) Inflight Entertainment:
Absolutely delightful. While I did not have much time to play with it, their IFE system seemed to have enough choices to keep one entertained. Featuring a nice interface, it offers over 1000 hours of entertainment including a seriously wide choice of movies (over 36 quality English movies), games, great forward and rear cameras, and messaging, etc. There is room for improvement however; the noise-canceling headsets could be better. Finally, why can’t VS have an in-flight magazine?











(Headsets and contols)


(“In-flight magazines”, Boarding Passes, etc.)
(No magazine … poor)


e) Crew:
I have read a lot of reviews of late of Virgin Atlantic crew appearing tired and not being up to the standard. While the crew on this flight would not win any industry benchmark awards, they still were an impressive lot. Though some minor service delivery details were overlooked (port wine in wrong glass, etc.), and they could do with some serious smiling courses, they still were pro-active in helping passengers. Once they relaxed, they also made jokes and banter back and forth with passengers. The South African purser was superb.

IV> Post-Flight:
Landing at LHR was remarkably smooth. However, it took an hour to find an empty stand. Not acceptable in my opinion. Immigration clearance (after following the insane maze of T3) was a breeze.

(LHR Arrivals)




V> Impressions + Scores:
Virgin Atlantic was a trend-setter. Those days of it setting the benchmark are long over. However, the lady-in-red can still pack a punch. It’s hard products (including a fantastic seat, a great bar, and wonderful IFE) still defines an experience. It’s soft products need a quick freshening up – meal service was adequate; crew was OK; and ground staff in Boston absolutely unacceptable.

Virgin Atlantic is still a wonderful way to fly. However, they need to monitor their product delivery so as to ensure their relatively stellar reputation does not continue to take a beating. Without any doubt, I recommend Virgin for future flights, and would take them myself without much convincing.



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008 6.41: Avianca (78): JFK-BOG: 05/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(A decent amenity kit)


(Awesome pyjama’s)



Live, and let live.
25 replies: All unread, showing first 25:
 
User currently offlineKL911 From Ireland, joined Jul 2003, 5085 posts, RR: 12
Reply 1, posted (4 years 7 months 5 days 23 hours ago) and read 32767 times:

Just a question, what's an Airline economist? And does it pay that well to fly J and F all the time? So, where can I send my CV to?  Smile

Nice TR, as usual!



Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlineQantas777 From United States of America, joined Aug 2000, 484 posts, RR: 1
Reply 2, posted (4 years 7 months 5 days 23 hours ago) and read 32767 times:

Does VS outsource the CSA in Logan, or they actual VS employees?

Thanks, great to see a Logan long haul report for a change!


User currently offlineMt99 From United States of America, joined May 1999, 6546 posts, RR: 6
Reply 3, posted (4 years 7 months 5 days 22 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!



Quoting KL911 (Reply 1):
Just a question, what's an Airline economist? And does it pay that well to fly J and F all the time? So, where can I send my CV to?  

I want to send mines too!..

As awesome as your reports are - its hard to see thru my green eyes seething with jealousy because of your travels  Smile

Great Work as always!



Step into my office, baby
User currently offlineSA006 From South Africa, joined Sep 2003, 1883 posts, RR: 55
Reply 4, posted (4 years 7 months 5 days 22 hours ago) and read 32767 times:



Quoting Abrelosojos (Thread starter):
The South African purser was superb.

That explains why  Smile

Great report..as always.

SA006



Proudly South African
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 5, posted (4 years 7 months 5 days 21 hours ago) and read 32767 times:

Y'all crack me up  Smile.

Quoting KL911 (Reply 1):
Just a question, what's an Airline economist? And does it pay that well to fly J and F all the time? So, where can I send my CV to? Smile

= I tell airlines things they usually (don't) want to hear  Wink. Look up any top consulting firm, and they have a transport practice. Else, there are a few specialized aviation consulting firms. And, I can't complain about pay ...

Quoting KL911 (Reply 1):
Nice TR, as usual!

= Thanks.

Quoting Qantas777 (Reply 2):
Does VS outsource the CSA in Logan, or they actual VS employees?

= Good question. I'd like to know as well.

Quoting Mt99 (Reply 3):
I want to send mines too!..

= Lol.

Quoting Mt99 (Reply 3):
As awesome as your reports are - its hard to see thru my green eyes seething with jealousy because of your travels Smile

= Lol.

Quoting SA006 (Reply 4):
Quoting Abrelosojos (Thread starter):
The South African purser was superb.

That explains why Smile

Great report..as always.

= Lol & thanks.

Saludos,
A.



Live, and let live.
User currently offlineFlpuck6 From United States of America, joined Jun 1999, 2122 posts, RR: 30
Reply 6, posted (4 years 7 months 5 days 20 hours ago) and read 32767 times:

Hello,

What was the reason for the delay ? And did the lounge attendant succeed in finding you a new connection ?

Quoting Abrelosojos (Thread starter):
I made myself down to the “dungeon” (aka, basement) of Logan airport where the lounges are located. Now, surprisingly, the Virgin club-house is actually decent and compensates for the windowless basement lounge. It is also MILES ahead of the one-room crappy lounge that Lufthansa has (and, which I consider the worst in the world)!

^^ You haven't yet been to the Air France lounge there ...  tapedshut 



Bonjour Chef!
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3163 posts, RR: 13
Reply 7, posted (4 years 7 months 5 days 19 hours ago) and read 32767 times:

Great pics of the cabin. I was just recently on a DL 772LR with the lie-flat suites and the DL ones look a bit better than the VS version, from which they were derived (allegedly).

I had a friend who works as an FA for VS, I wonder if he was on your flight, haha.

Quoting Abrelosojos (Thread starter):
NorthWest (46): ICN-NRT-SEA: 10/2007

Just out of curiosity... why do you call it "NorthWest"?? The company name has always been "Northwest" (without capital W) since it's start in 1926, never once being titled NorthWest or North West.

[Edited 2009-09-17 22:14:24]


A340-500: 4 engines 4 long haul. 777-200LR: 2 engines 4 longer haul
User currently offlineCXB77L From Australia, joined Feb 2009, 2540 posts, RR: 5
Reply 8, posted (4 years 7 months 5 days 18 hours ago) and read 32767 times:
AIRLINERS.NET CREW
CHAT OPERATOR



Quoting Abrelosojos (Thread starter):
(“In-flight magazines”, Boarding Passes, etc.)
(No magazine … poor)

What's with the Star Trek magazine? Was VS promoting the new movie?

I'm not too sure about the view from your seat, though ... looking at that guy's bare feet all the time. Part of the reason why I hate the herringbone layout.



Boeing 777 fanboy
User currently offlineTk747 From Australia, joined Sep 2009, 339 posts, RR: 1
Reply 9, posted (4 years 7 months 5 days 16 hours ago) and read 32767 times:

You have my dream job!!! hehe, thanks for your reports I love to read them, keep them coming!

User currently offlineReadytotaxi From United Kingdom, joined Dec 2006, 3052 posts, RR: 3
Reply 10, posted (4 years 7 months 5 days 8 hours ago) and read 32767 times:

Enjoyed that report, many thanks, good photos.
Question, was that guy naked from the waist down opposite you?  Wow!  Big grin



you don't get a second chance to make a first impression!
User currently onlineMaverickM11 From United States of America, joined Apr 2000, 16948 posts, RR: 48
Reply 11, posted (4 years 7 months 5 days 7 hours ago) and read 32767 times:



Quoting Abrelosojos (Thread starter):
Oh, and I still do love the bar concept!

I thought they were getting rid of that?



E pur si muove -Galileo
User currently offlineDirectorguy From Egypt, joined Jul 2008, 1639 posts, RR: 11
Reply 12, posted (4 years 7 months 5 days 5 hours ago) and read 32767 times:

Hey Alex,
As usual, great TR. Although have never flown VS in J, their Y and Y+ product is extremely competitive. I'm a fan of what is referred to as their 'unorthodox' way of doing things. Thank you for sharing this report.

Quoting Abrelosojos (Thread starter):
The lounge attendant was extremely apologetic for the delay and for her colleague’s incompetance. She even tried to change my onward flight as I spent the time eating some fresh sushi and have a glass of wine.

At least one VS employee had clocked in for work that day.

Quoting Abrelosojos (Thread starter):
While I find Boston’s Logan airport to be pleasant, facilities in the international terminal E is limited. My check-in agent was a grumpy diva who obviously thought he was doing me a favor. He did not bother asking me for seats, bags, and did not even scrutinize my passport to get the “security” clearance sticker (aka “DOCS OK”). He even struggled to give me the lounge pass.

Shame. Was he a VS employee or a check-in agent contracted to handle that particular flight?

Quoting Abrelosojos (Thread starter):
(Airbus 340-600. Economics aside, a beautiful aircraft)

A well-put summary that should appease both the cynics and admirers of the world's longest aircraft.


User currently offlineOjas From India, joined Mar 2008, 2920 posts, RR: 24
Reply 13, posted (4 years 7 months 4 days 20 hours ago) and read 32767 times:

Nice TR as usual, didn't catch a glimpse of any VS TR in the recent past.

Too bad they are downgrading LHR - DEL to an A343 this winter. People will miss the VS A346 in India  smile 



A lion does not concern himself with the opinions of the sheep
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 14, posted (4 years 7 months 3 days 9 hours ago) and read 32767 times:



Quoting Flpuck6 (Reply 6):

^^ You haven't yet been to the Air France lounge there ... tapedshut

= Probably a good thing then  Smile. I would have written a trip report on the same and then the (usually) French based AF lovers would say I was being harsh. Where is the AF lounge btw? I don't think I have even noticed it. I have been to the (crap) LH "lounge", the BA one, the VS one, and on the other side the KLM one. I fly through BOS in a week and guess need to do a better job to notice.

Quoting Transpac787 (Reply 7):
I was just recently on a DL 772LR with the lie-flat suites and the DL ones look a bit better than the VS version, from which they were derived (allegedly).

= I have only heard good things about DL's new J ... though, they have usually come from DL lovers. Supposed to fly from DXB to CCS for work - perhaps try them then.

Quoting Transpac787 (Reply 7):
I had a friend who works as an FA for VS, I wonder if he was on your flight, haha.

= Talvez? On a side note ... I seem to run into a LOT of VS crew ... usually at "interesting" bars and clubs ...

Quoting Transpac787 (Reply 7):
Just out of curiosity... why do you call it "NorthWest"?? The company name has always been "Northwest" (without capital W) since it's start in 1926, never once being titled NorthWest or North West.

= No idea. Wasn't like I actually was thinking of it.

Quoting CXB77L (Reply 8):

What's with the Star Trek magazine? Was VS promoting the new movie?

= It is the cover of the VS entertainment offering magazine.

Quoting CXB77L (Reply 8):

I'm not too sure about the view from your seat, though ... looking at that guy's bare feet all the time. Part of the reason why I hate the herringbone layout.

= True. But you can also luck out on "nice" views ...

Quoting Tk747 (Reply 9):
You have my dream job!!! hehe, thanks for your reports I love to read them, keep them coming!

= Thanks. I am indeed a very lucky person.

Quoting Readytotaxi (Reply 10):
.
Question, was that guy naked from the waist down opposite you? Wow! Big grin

= Thankfully, not naked from the waist (or slightly below) and up  Wink.

Quoting MaverickM11 (Reply 11):

I thought they were getting rid of that?

= Really? Thought they got rid of the massuers, etc. But not the bar.

Quoting Directorguy (Reply 12):
Although have never flown VS in J, their Y and Y+ product is extremely competitive. I'm a fan of what is referred to as their 'unorthodox' way of doing things. Thank you for sharing this report.

= I am a big fan of "unorthodox" and warmth filled ways as well.

Quoting Directorguy (Reply 12):
Shame. Was he a VS employee or a check-in agent contracted to handle that particular flight?

= Come on BOS peeps ... what is it? I know that many airlines have their own staff ... for example, LH ... staffed with an extremely attractive manager ...  Wink.

Saludos,
A.



Live, and let live.
User currently offlineAirJamaica From Jamaica, joined Aug 2006, 2477 posts, RR: 0
Reply 15, posted (4 years 7 months 3 days ago) and read 32767 times:



Quoting Abrelosojos (Thread starter):

Great TR. That section of BOS appear to be a bit outdated in appearance...atleast from the photos in this TR. No tarmac views ?

Quoting Abrelosojos (Thread starter):
My check-in agent was a grumpy diva who obviously thought he was doing me a favor.

 rotfl  Come with the territory. There is always atleast one airline staff member like that.

Hope to experience VS one day. They operate the B744's to both KIN & MBJ from LGW.



greenheart
User currently offlineWilld From United Kingdom, joined Nov 2008, 224 posts, RR: 0
Reply 16, posted (4 years 7 months 1 day 17 hours ago) and read 32297 times:

VS do outsource staff in the US. At MCO for example they are Swissport IIRC.

Btw for a plethora of VS trip reports do check out V-Flyer. Thats the reason for lack of TR's here.


User currently offlineMilesDependent From Australia, joined Sep 2001, 854 posts, RR: 0
Reply 17, posted (4 years 6 months 3 weeks 6 days 23 hours ago) and read 31424 times:

Wonderful report as always. Really enjoy your reports.

Out of curiosity, who do you rate the best long-haul business class (overall, not just based on one flight)?


User currently offlineFlpuck6 From United States of America, joined Jun 1999, 2122 posts, RR: 30
Reply 18, posted (4 years 6 months 3 weeks 6 days 12 hours ago) and read 31054 times:

Hi again,

It is increasingly rare to see actual airline staff, but I'm sure you know that. In fact I know LH is a mix of actual LH and ground handled agents, though they are all in LH uniform. Only by looking at their badge can you discern their actual employer.

In BOS only BA has its own staff. The other airlines have subcontractors with just a few of their own staff, if that.

Quoting Abrelosojos (Reply 14):
Quoting Directorguy (Reply 12):
Shame. Was he a VS employee or a check-in agent contracted to handle that particular flight?

= Come on BOS peeps ... what is it? I know that many airlines have their own staff ... for example, LH ... staffed with an extremely attractive manager ... .




Bonjour Chef!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 19, posted (4 years 6 months 3 weeks 6 days 8 hours ago) and read 30878 times:
Support Airliners.net - become a First Class Member!

Hi Alex,

Anoter great read, thanks for posting - did you get my PM before your travelled?

Quoting Abrelosojos (Thread starter):
the Virgin club-house is actually decent and compensates for the windowless basement lounge

- Never good, always like a view, however VS seem to have made something out of it!

Quoting Abrelosojos (Thread starter):
The herringbone layout full-flat seat that Virgin has is pretty good. It reclines to being full-flat and has MUCH more space than some of the other Herringbone seats I have flown on. It has an interesting layout where the first half of the aircraft faces the aisle pax on the port side; after a certain row, this is the domain of the starboard side

- As you say, the seats are good, however I don't like the herringbone layout, I like looking out of windows!

Quoting Abrelosojos (Thread starter):
Airbus 340-600. Economics aside, a beautiful aircraft

- Very true.

Looking forward to the next one.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineAkhmad From Netherlands, joined Sep 2005, 2430 posts, RR: 53
Reply 20, posted (4 years 6 months 3 weeks 5 days 18 hours ago) and read 30558 times:

Hi A.,

Great report.

Quoting Abrelosojos (Thread starter):
My check-in agent was a grumpy diva who obviously thought he was doing me a favor. He did not bother asking me for seats, bags, and did not even scrutinize my passport to get the “security” clearance sticker (aka “DOCS OK”). He even struggled to give me the lounge pass.

A bad first impression. Luckily, his colleague rectified this. Did you manage to get your onward flight?

Quoting Abrelosojos (Thread starter):
It reclines to being full-flat and has MUCH more space than some of the other Herringbone seats I have flown on.

If my memory serves, Virgin was the first airline to introduce the Herringbone seats. So I think it is more than sensible to keep their product top notch.

Cheers,
Suryo



Friends forever
User currently offlineEC001 From France, joined Jan 2009, 94 posts, RR: 7
Reply 21, posted (4 years 6 months 3 weeks 5 days 1 hour ago) and read 30305 times:

Hi there!

What can I say, yet another Über perfect TR!!

So you're an airline economist? sounds fascinating. I won't ask you to go into the details, but are you called to advise any airline, or do you stick to the same one's? (by there, I mean, are you employed by a specific company?).

cheers,

and nice flying,

orian


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6643 posts, RR: 78
Reply 22, posted (4 years 6 months 3 weeks 2 days 6 hours ago) and read 29555 times:

Hi A.,

great report with many details as usual.

Quoting Abrelosojos (Thread starter):
There is room for improvement however; the noise-canceling headsets could be better.

Look out! Some Airbus fans will soon tell you that those aren't necessary on an A346...  Wink  Wink


PH



Nothing's worse than flying the same reg twice!
User currently offlineQatarA340 From Qatar, joined May 2006, 1732 posts, RR: 6
Reply 23, posted (4 years 6 months 2 weeks 3 days 8 hours ago) and read 29031 times:



Quoting Abrelosojos (Thread starter):
Virgin Atlantic’s 346 looked smart. While the interior with mood lighting looked very “W Hotels” as usual, it was not properly cleaned and I found used ear-blocks between my seat and the window along with miscellaneous dirt. The bathrooms were well stocked throughout the flight and was clean at all times. The signature Virgin bar was as usual a nice place to gather around.

Sooo true! LOL! Virgin Atlantic should rebrand as W Airlines or something! THat really cracked me up =)

Excellent Trip Report and reminded me of my last VS flight which was 3 years ago!



لا اله الا الله محمد رسول الله
User currently offlineYOW346 From United States of America, joined Dec 2008, 42 posts, RR: 0
Reply 24, posted (4 years 6 months 2 weeks 3 days 7 hours ago) and read 28969 times:

I absolutely love your trip reports. As a science student, the statistics are beautiful. Sometime they should be compiled for every airline, and we could actually have a good data set by which to select the airlines on which we fly.

User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 25, posted (4 years 6 months 1 week 1 day 13 hours ago) and read 27675 times:



Quoting AirJamaica (Reply 15):
Great TR. That section of BOS appear to be a bit outdated in appearance...atleast from the photos in this TR. No tarmac views ?

= No tarmac action. The delay meant I had some time to get additional work done in the lounge.

Quoting AirJamaica (Reply 15):
Quoting Abrelosojos (Thread starter):
My check-in agent was a grumpy diva who obviously thought he was doing me a favor.

Come with the territory. There is always atleast one airline staff member like that.

= True. But still not acceptable though.

Quoting MilesDependent (Reply 17):
Out of curiosity, who do you rate the best long-haul business class (overall, not just based on one flight)?

= Hmm. I actually do not think I have one "best long-haul business class" anymore. For economy, it is easy ... Malaysia Airlines.

Quoting Flpuck6 (Reply 18):
It is increasingly rare to see actual airline staff, but I'm sure you know that. In fact I know LH is a mix of actual LH and ground handled agents, though they are all in LH uniform. Only by looking at their badge can you discern their actual employer.



Quoting Flpuck6 (Reply 18):
In BOS only BA has its own staff. The other airlines have subcontractors with just a few of their own staff, if that.

= The US flags have their own staff at BOS I think.

Quoting BA319-131 (Reply 19):
Anoter great read, thanks for posting - did you get my PM before your travelled?

= No. I have been having problems with PM. You have my email address right?

Quoting Akhmad (Reply 20):
Did you manage to get your onward flight?

= No.

Quoting EC001 (Reply 21):
So you're an airline economist? sounds fascinating. I won't ask you to go into the details, but are you called to advise any airline, or do you stick to the same one's? (by there, I mean, are you employed by a specific company?).

= No. Employed by a consulting company where I am co-lead of their transportation practice. Clients all over the place.

Quoting PlaneHunter (Reply 22):
Look out! Some Airbus fans will soon tell you that those aren't necessary on an A346...

= Lol.

Quoting QatarA340 (Reply 23):
Sooo true! LOL! Virgin Atlantic should rebrand as W Airlines or something! THat really cracked me up =)

= Agreed. Perhaps the future airlines should be called that given the naming stipulations in SQ-VS contract.

Quoting YOW346 (Reply 24):
I absolutely love your trip reports. As a science student, the statistics are beautiful. Sometime they should be compiled for every airline, and we could actually have a good data set by which to select the airlines on which we fly.

= We totally should. And, thanks for the compliment.

Saludos,
A.



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