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Hard Landing On The A380! QF31 SIN-LHR.  
User currently offlineOgre727 From UK - England, joined Feb 2005, 726 posts, RR: 2
Posted (5 years 3 months 2 days 16 hours ago) and read 24095 times:

After 3 weeks of travelling, I was ready to go back home. I was grumpy, had definitely gained some kilograms (stupid airplane food) and was missing my better half.

I had made some wrong choices too… A month before the trip I decided that it would be a good idea to visit Kuala Lumpur for a day. The lack of any usable cells in my brain made this sound like a fantastic idea, Petrona’s towers and all… I did go, and did like (somewhat) KL, but I was so tired I didn’t appreciate it too much…

The best part of the whole trip was yet to come, though, as I would fly home on the ugliest greatest plane of them all… the A380!

SINLHR: Sunday, September 6th, QF 31. A380!!!!!!!! (another first, of course)

SDT: 23:29
ADT: 00:25
SAT: 06:40
AAT: 07:12
Seat 22A

Duration: 13H47M

The day before the flight I went into the Qantas website to see if I could check in; something that was not possible in any of my other Qantas’ flights on this round the world tour. Luckily I was able to this time and I entered panic mode. Which seat to chose? I even asked another fellow anetter 797, but he was (obviously) useless being a neophyte on these matters.

I finally picked 22A. Mainly because in theory I would have no one seated right next to me (I told you my brain cells were gone by this time) and because there would be no one behind me, so I could take videos out of the window without anyone bugging me.

We checked in and went through immigration very quickly. We headed for the Qantas lounge which was enormous. I can’t remember if it was a Qantas lounge or a One world lounge, or what it was… but there were herds of people drinking beer, eating pizza or noodles, making noises, crying babies… running kids… the usual I-am-grumpy-hope-the-lounge-is-empty stuff you get when flying these days.

Boarding was supposed to start at 11:15, but I decided to head to the gate before… In Singapore, you go through the x-ray machine prior to entering the boarding area. When I got there, there was no plane, no people, nothing…

After a while, they opened the gate, and I rushed through the x-rays as I wanted to get a video of the plane as it arrived. As a matter of fact, I saw it coming when I was getting dressed again (putting my belt, shoes, laptop inside the bag, etc). So I jumped over some seats, pushed people in front of me, and threw all my bags and sweater on the floor to free my arms in order to take the video. I don’t know about you guys, but to me this was a majestic moment… not everyday you get to fly the biggest plane of the world for the first time…

I don’t know if it was because I was so tired… or because I was so ready to go home, but, as the plane arrived into the gate my eyes filled with tears… I said to myself “don’t be silly, it’s just another plane”, but somehow that made it worse… I was so filled with emotion, so taken aback by the moment that I took my camera and accidentally erased the video, and all the pictures I had taken from the lounge and the check-in process… Sigh…

The moment had gone, and I was back to grumpy mode. I did take pictures of the stupid plane:

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08362.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08363.jpg

It was hot in the airport, and just when I thought that no more people fit into the boarding area, a few more hundred made their way through security. At the end, there were about 3 thousand people waiting to board. Don’t believe me? Look for yourself:

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08364.jpg

Boarding was delayed some minutes, and then some more. Finally boarding started, and I rushed through the jetway:

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08365.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08366.jpg

There it was!!! I was so close now:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08367.jpg


I have already whined about Qantas’ business class service. This flight was no different. You felt like you were flying regular economy on an airline from the United States. Here are my first pictures inside the whale:

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08368.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08369.jpg

My seat:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08370.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08371.jpg


I know some of you guys like these things, so I took pictures of the menu:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08372.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08373.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08374.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08375.jpg

Just like on the upper deck of the 747 the curvature allows for more storage room:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08380.jpg

The seatbelt is just like a car’s:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08381.jpg


I really do apologize about the quality of some of the pictures and certainly of this take off video. It was a night flight, which made things very challenging:

http://www.youtube.com/watch?v=80iB1Fs38-s

Take off was very quiet. I have to say, this is by far the quietest plane I have ever flown in. It was also the slowest one to climb up… It was a little weird to gain altitude so slowly…

I was exhausted from my emotional outburst, so I decided to skip dinner so I set my seat into the sleeping position and I felt asleep… deeply.

I awoke right over Afghanistan. There were 7 hours of flight left. I decided to walk around the gentle whale:

It was still dark:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08388.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08389.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08390.jpg

So I decided to venture into first class. This is something I only do for you guys:

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08392.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08393.jpg


I came out of business class and this snotty flight attendant asked me: “are you okey”; “fine, I said”, to which he replied: “then don’t come into first class again… it’s only for first class passengers”… I was annoyed, but decided to walk away. I know he was right, I know I was only flying in business, but it was the way he said it.

Other pictures:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08395.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08401.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08402.jpg


The entertainment system was really cool. It had all the Oscar winning movies from 1960 on… nice.

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08398.jpg

Finally! Someone decided to make the sinks automated, all you have to do is put your hands below et voila! No more pushing the thingy to get water for 2 seconds only!!!
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08405.jpg

Did you guys hear about the bar in front of Qantas’ business class? I looked for it… over and over but couldn’t find it… I only found this “lounge”:

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08409.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08410.jpg

http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08411.jpg


I believe this is premium economy:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08412.jpg


Breakfast was exactly what I ordered. Nothing special, but then again, I didn’t tick off all the boxes on the menu:
http://i449.photobucket.com/albums/qq220/ogre727/rtw%205/DSC08404.jpg


We started our descent into London a little behind schedule. Then the captain announced that there was some traffic, so we would have to circle over London for a while… This was the A380!!! Shouldn’t they let us fly through without delays?

We finally got the green light and we rushed to the runway. I was very eager to see how the landing would be… I always think that the 747 lands gracefully and gently… I make myself believe that this is because of the enormous wingspan and some obscure cushion effect… Ergo, the A380 would be even more graceful and gentle… NOT:

http://www.youtube.com/watch?v=A8cXmMVw47o

Now, let’s be fair… If you search through you tube there are at least two landings that are much harder than mine in the A380. But in all seriousness, I had my head tilted slightly sideways to take the landing and my neck got hurt… it hurt for about an hour after the landing, so it wasn’t too serious… still…

Conclusion… first of all thanks to all of you who have read my reports. I know I can be sometimes boring, and I know my pictures are not the best, so thank you for bearing with me. Even bigger thanks to all of you who were kind enough to post a comment. I really appreciate them. It is mostly for you that I write these reports.

I did take pictures of the LHR-ZHR and SIN-KUL-SIN segments, but I really am a little tired of writing… and those legs are not too fun.

Ok, so final ranking:

1st place: Cathay Pacific – Long Haul
2nd place: LAN
3rd place: Cathay Pacific – Regional
4th place: British Airways
5th place: Qantas – Domestic
6th place: Qantas – Long Haul
7th place: Iberia


This remains unchanged from my previous legs. I still think that Qantas was not too good, but still above Iberia. The plane was spotless and the seat was slightly better than the average business seat, but the crew was the regular Qantas-long-haul crew.


Sigh
34 replies: All unread, showing first 25:
 
User currently offlineTk747 From Australia, joined Sep 2009, 341 posts, RR: 1
Reply 1, posted (5 years 3 months 2 days 15 hours ago) and read 23982 times:

QF terrible service once again, it seems that their economy service is better than their business class service on long haul routes.

Thanks for the report Big grin


User currently offlineGardermoen From Australia, joined Jul 1999, 1523 posts, RR: 1
Reply 2, posted (5 years 3 months 2 days 15 hours ago) and read 23921 times:

Hi, great report, in fact I've read all your reports and they all made good reading! I'm very envious of your RTW trip.



I came out of business class and this snotty flight attendant asked me: “are you okey”; “fine, I said”, to which he replied: “then don’t come into first class again… it’s only for first class passengers”… I was annoyed, but decided to walk away. I know he was right, I know I was only flying in business, but it was the way he said it.

Typical bitchy Qantas service, what can I say! That's the main reason I avoid them like the plague.


User currently offlineRcaq From Austria, joined Aug 2009, 98 posts, RR: 0
Reply 3, posted (5 years 3 months 2 days 14 hours ago) and read 23738 times:

Thanks for sharing.

Quoting Ogre727 (Thread starter):
After 3 weeks of travelling, I was ready to go back home. I was grumpy, had definitely gained some kilograms (stupid airplane food) and was missing my better half.

Regardless of which class you're spending a long-haul flight on, inflight service, i.e. meal/refreshment times, are some kinda "checkpoints" - what to do? enjoying - or trying to - enjoy what's been offered. Eating pre, and post flight ...and in flight gets us thru time - and destination - and unfortunately attach some weights here and there.

Quoting Gardermoen (Reply 2):
I came out of business class and this snotty flight attendant asked me: “are you okey”; “fine, I said”, to which he replied: “then don’t come into first class again… it’s only for first class passengers”… I was annoyed, but decided to walk away. I know he was right, I know I was only flying in business, but it was the way he said it.

Typical bitchy Qantas service, what can I say! That's the main reason I avoid them like the plague.

It's always like getting a slap when travelling - getting told where you belong to - however, there's definitely a more polite way to say that ...


User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 4, posted (5 years 3 months 2 days 14 hours ago) and read 23700 times:

The J class catering for supper with just one main course and dessert is quite sub-standard, especially for a 14 hour flight. A "Big Bowl of Soup" is also not what I would consider a main course. Neither is a toasted foccocia sandwich.

Surprised to see that the service was not up to scratch, because I've taken a few QF flights in the past 3 years (domestic Australia and Singapore-Australia) and have found the service to be reasonably good. On the Perth-SYD/BNE/MEL flights the cabin crew are usually really good as well.


User currently offlineThomasCook From United Kingdom, joined Aug 2004, 797 posts, RR: 8
Reply 5, posted (5 years 3 months 2 days 13 hours ago) and read 23416 times:

Hi,

With all due respect, there is a red barrier in place at the top of the stairs to stop passengers going to First Class however if the crew member spoke to you like this that wasn't the right manner to address it. To be honest though, walking in to First Class in the middle of the night and taking pictures in the cabin isn't really the done thing. If you had asked, the crew would happily have taken you for a tour of the aircraft after landing and as such you could have checked out the cabins in much more detail.

Qantas don't advertise a bar, they advertise 3 self service Skybars, one of which is opposite the lounge.

Quoting Docpepz (Reply 4):
The J class catering for supper with just one main course and dessert is quite sub-standard, especially for a 14 hour flight. A "Big Bowl of Soup" is also not what I would consider a main course. Neither is a toasted foccocia sandwich.

There are 4 options on the menu;

The soup, focaccia, pan fried seabass and chili pork. Desert consists of the tart, cheese and fresh fruit. Remember this is supper service being served around 1-2am Singapore.

Regards
ThomasCook



A380 Crew
User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 6, posted (5 years 3 months 2 days 12 hours ago) and read 23263 times:



Quoting ThomasCook (Reply 5):
There are 4 options on the menu;

The soup, focaccia, pan fried seabass and chili pork. Desert consists of the tart, cheese and fresh fruit. Remember this is supper service being served around 1-2am Singapore.

There are indeed for options under the menu for "main course" which is the soup, focaccia, seabass and chilli pork. However what I said was I don't think soup and focaccia should be considered main courses.

I doubt that all four dishes are meant to be taken in succession, and that pax are meant to choose only one of the four main course choices?

Unfortunately the latest menu I could get on www.sqtalk.com for the SINLHR overnight flight on SQ is from Jan 09, but here it is:

SQ322 Singapore-London Jan 09

=== Supper ===
[Special Lunar New Year menu]

Appetiser

Fa Cai Yu Sheng
Prosperity New Year salad with salmon to usher in the Year of the Ox

Main Courses (3 Choices)

Good Health And Joyful Spring
Braised abalone and chicken with deluxe vegetables and steamed rice

Pan fried cod fillet with creamy masala spice sauce, steamed potato and asparagus
Exclusively created by Georges Blanc, Vonnas

Saffron fettuccine pasta with braised beef cheek, arugula lettuce and shaved parmesan cheese

Dessert

Coconut milk pudding with green "chendol" and sweetcorn

Cheese

Gourmet cheese with garnishes

Coffee and Tea

Gourmet coffees & selection of fine teas

=== Light bites ===

Fish ball noodle soup
Vermicelli or flat rice noodles in broth served with fish balls and fish cakes

Prawn noodle soup
Noodles in broth served with prawn and fish cake

Vegetarian and non-vegetarian instant noodles

Beef pastrami with garlic focaccia sandwich
Tuna mayonnaise with onion ciabatta
Roasted portobello mushroom with plain ciabatta

Assorted nuts
Chocolate bar
Assorted biscuits
Potato chips
Kjeldsens cookies
A selection from the fruit basket



=== Breakfast ===

Apple, tomato or freshly squeezed orange juice
Sliced fresh fruit

A choice of cereals or yoghurt
Cornflakes with milk or granola with yoghurt-berry compote
Plain or fruit yoghurt


Braised egg noodles with roast duck, mushrooms and leafy greens

Ham and mushroom ragout in crepe served with roasted tomato and hash brown potato

Egg-vegetable frittata with chicken sausage, roasted tomato and gratin potato

Assorted breakfast rolls (Note: This typically includes pain au chocolat, muffins and croissants, among other rolls)
Butter - Fruit preserve

Gourmet coffees & selection of fine teas

====================

If the competition is offering a proper appetiser and 3 proper main course choices for a flight operating the same route at the same time, perhaps QF should consider doing the same.

That said, most J class pax probably don't eat a heavy supper and go straight to bed. However, the choice should still be there for those who want to eat a full meal with all the courses.

The breakfast choice on QF also seems limited. Listing "scrambled eggs, grilled bacon and tomato relish" as the three choices for the main course for breakfast also seems rather strange, seeing as together they form one breakfast main course? It would be something like SQ taking their crepe, tomato and hashbrown dish in the above breakfast menu and listing them as three separate main course items for pax to choose from.

Using that logic would mean SQ had 8 choices for breakfast:

Braised egg noodles
Roast duck
Mushrooms
Leafy greens
Ham and mushroom ragout in crepe
Roasted tomato
Hash brown potato
Egg-vegetable frittata
Chicken sausage
Gratin potato

Perhaps SQ should do that to make it seem that they've heaps of choices. A novel way indeed!


User currently offlineOgre727 From UK - England, joined Feb 2005, 726 posts, RR: 2
Reply 7, posted (5 years 3 months 2 days 12 hours ago) and read 23227 times:

Quoting ThomasCook (Reply 5):
To be honest though, walking in to First Class in the middle of the night and taking pictures in the cabin isn't really the done thing. If you had asked, the crew would happily have taken you for a tour of the aircraft after landing and as such you could have checked out the cabins in much more detail.

And I thought I would be praised for my boldness in getting nice pictures for you guys!!! this is what I get...  Smile

[Edited 2009-09-21 06:08:08]


Sigh
User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 8, posted (5 years 3 months 2 days 12 hours ago) and read 23210 times:



Quoting Ogre727 (Reply 7):
And I thought I would be praised for my boldness in getting nice pictures for you guys!!! this is what I get...

Fear not.... I commend you for your boldness! Thanks for doing it and writing a trip report. It takes A LOT of effort to write a trip report and the only reason I wrote two reports last month was because I had a horrendous flight with LH, and I took SQ First longhaul. I will not be writing trip reports for a long, long time because it is just such a huge effort!


User currently offline9V-SVC From Singapore, joined Oct 2001, 1797 posts, RR: 10
Reply 9, posted (5 years 3 months 2 days 11 hours ago) and read 22967 times:

With all due respect to you, the plane may be ugly to you, but its not stupid as what you think. Apart from that, I enjoy the rest of your trip report.


Airliners is the wings of my life.
User currently offlineArdian From Netherlands, joined Oct 2000, 550 posts, RR: 0
Reply 10, posted (5 years 3 months 2 days 9 hours ago) and read 22525 times:



Quoting Ogre727 (Thread starter):


I came out of business class and this snotty flight attendant asked me: “are you okey”; “fine, I said”, to which he replied: “then don’t come into first class again… it’s only for first class passengers”… I was annoyed, but decided to walk away. I know he was right, I know I was only flying in business, but it was the way he said it.

"Queer And Nasty, Typical Australian Service"  Wink

Nice tripreport! It's too bad Qantas doesn't really live up to its expectations as I heard/read so many positive stories about them. And I agree: there are far better ways to tell you it wasn't really allowed to walk into First Class; good of you how you just walked away.

I really like the interior of this whale jet by the way; great colors (yeah and I even think the infamous puke green Y-class seats aren't that bad) and a minimalistic design. Much more to my liking than EK. That illuminated logo on top of the stairs looks great IMO.


User currently offlineSmi0006 From Australia, joined Jan 2008, 1555 posts, RR: 0
Reply 11, posted (5 years 3 months 2 days 6 hours ago) and read 21979 times:



Quoting Ogre727 (Thread starter):
I came out of business class and this snotty flight attendant asked me: %u201Care you okey%u201D; %u201Cfine, I said%u201D, to which he replied: %u201Cthen don%u2019t come into first class again%u2026 it%u2019s only for first class passengers%u201D%u2026 I was annoyed, but decided to walk away. I know he was right, I know I was only flying in business, but it was the way he said it.

Hey there,

With regard to the infringement into First, probably not the right way for the FA to handle but, I can't see how anyone could get remotely annoyed about, it was the middle of the night, and you taking pics? Your doing something pretty blatantly wrong especially if you undid the barrier. Whilst I admire your tenacity, look at it from the FAs perspective, someone has wondered into your zone and started taking pics in the middle of the night after climbing over a barrier. I would not be impressed either people in First pay in part extra for their additional privacy, the barrier was there for a reason. I find nothing wrong with what he said, however I suppose it is important to note though that neither his nor your tone can come across in writing...

Good report though, I've always enjoyed QF service its a shame you didn’t too, I must say though they need to get rid of those bloody awful non-slip grey trays and offer some proper linen lined trays, there are a few other small things like that, that when combined could make a remarkable difference to the service delivery.

Nice Pictures too that holding area looks far to small I must say!

Quoting Docpepz (Reply 6):
That said, most J class pax probably don't eat a heavy supper and go straight to bed. However, the choice should still be there for those who want to eat a full meal with all the courses.

Perhaps the meal service is lighter as many pax may traveling right through from Australia and thus already ate before landing in SIN?

Quoting Docpepz (Reply 6):
The breakfast choice on QF also seems limited. Listing "scrambled eggs, grilled bacon and tomato relish" as the three choices for the main course for breakfast also seems rather strange, seeing as together they form one breakfast main course?

Last time I flew from MEL to the states and back there was a much larger selection (I ordered far to much and could finish very little of it, lol very embarrassing ) it's a shame their offering seems to have been reduced. I love the breakfast 'room-service' system though!

Anyway hope everyone enjoys their day!


User currently offlineOgre727 From UK - England, joined Feb 2005, 726 posts, RR: 2
Reply 12, posted (5 years 3 months 2 days 6 hours ago) and read 21943 times:



Quoting Smi0006 (Reply 11):
Your doing something pretty blatantly wrong especially if you undid the barrier

Guys! guys! come on!!!! I didn´t undo any stupid barrier... There was NONE. Also, there was no flight attendant when you came down the stairs into first class, so REALLY no one told me I was doing something wrong until it was too late (ok, so once I found myself in first I did take the pictures, crucify me for that if you will, but I made sure not to show any people). This is what actually happened, so please take it easy on me!!!!



Sigh
User currently offlineThomasCook From United Kingdom, joined Aug 2004, 797 posts, RR: 8
Reply 13, posted (5 years 3 months 2 days 4 hours ago) and read 21587 times:



Quoting Docpepz (Reply 6):

For your benefit, the full menu is as follows;

Super:

Green Leaf Salad with Carrot and Cucumber

Pan Fried Seabass with Tomato and Tarragon Sauce, New Potatoes and Asparagus

Stir Fried Chilli Pork with Cashews, Lime and Mint, Jasmine Rice and Snake Beans

A Large Bowl of Chicken, Leek and Pasta Soup (served in very large noodle bowl for your reference)

Toasted Foccaccia with Mozzarella, Tapenade, Char Grilled Vegetables and Rocket

Vanilla, Prune anad Armagnac Tart with Creme Angalise

Selection of Cheese

Selection of Fresh Fruit

Snacks:

Luken & May Biscuits

Chocolate Bars

Cheese and Biscuits

Selection of Whole Fruit

Sandwiches - Create your own;

Prosciutto
Smoked Salmon
Mozzarella Cheese
Goats Cheese
Char Grilled Eggplant
Roasted Capsicum
Olive Tapende
Rocket

Breakfast:

Orange Juice
Apple Juice
Berry Energiser
Fruit Salad
Yoghurt
Toasted Muesli
Croissant
Pain au Chocolat
Toast
Scrambled Eggs
Sausages
Grilled Bacon
Braised Beans
Tomato Relish
Sauteed Mushrooms

Breakast is room service style, hence you choose as much or as little as desired when filling out breakfast card.

Around 75% of passengers on this flight are transiting to London, around 50% of Business Class passengers sleep after takeoff.

Regards
Thomas Cook



A380 Crew
User currently offlineAPYu From United Kingdom, joined Sep 2007, 842 posts, RR: 0
Reply 14, posted (5 years 3 months 2 days 3 hours ago) and read 21479 times:

Great report. You now have me very excited for my LHR - SIN - SYD on November 7th!!! I think I'm in row 17 and its great to read about your experiences.

I wont dare venture into F though  Wink



We'd like to welcome in particular our Executive Club members and those joining us from our Oneworld alliance partners.
User currently offlineYOW346 From United States of America, joined Dec 2008, 42 posts, RR: 0
Reply 15, posted (5 years 3 months 2 days 3 hours ago) and read 21352 times:

I'm pretty sure I got whiplash just from WATCHING that landing video. From an untrained perspective, let me say that again, from an untrained and uneducated perspective, it seemed like there was no reason to land that hard. The conditions were excellent. It really annoys me that pilots don't go to the greatest lengths to make landings smooth. I love flying, but rough takeoffs and landings are sources of anxiety for almost everyone on the plane. Why not minimize this by landing like a feather?

Thanks for the venture in to the first class cabin. Even if you had taken your pants off and pooped in the middle of the first class cabin, the FA should not have spoken so condescendingly.

The stairs and the QF logo look absolutely stunning with that blue illumination.


User currently offlineAirbear From Australia, joined May 2001, 648 posts, RR: 1
Reply 16, posted (5 years 3 months 1 day 21 hours ago) and read 20734 times:

Welcome home, Ogre727. We've all enjoyed the trip with you - a brave effort!

As for your encounter with Alan Joyce's Loyal Protector & Gatekeeper of the A380 First Realm , both as an Aussie and also as a traveller too familiar with QF for both my and their own good (... read: "Familiarity breeds contempt" ), I can hear in my head exactly how that FA delivered his rebuke. Totally unacceptable. In a service (and yes, safety as well, before anyone howls at me...) position such as his, there is always a right way and a wrong way to handle any situation. He chose the wrong way. Simple, and no excuses.

I've only ever experienced something that bad - with very similar wording used - on Finnair. What made that incident worse, was that it occured on an occasion when I was simply walking back into the totally empty aft Biz section on an MD11, when I was seated in the front section. I too went back to take some photos without disturbing anyone. Anyway, that had been my 1st & most definately LAST AY flight!

Cheers, Airbear


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 17, posted (5 years 3 months 1 day 20 hours ago) and read 20675 times:



Quoting Airbear (Reply 16):
As for your encounter with Alan Joyce's Loyal Protector & Gatekeeper of the A380 First Realm , both as an Aussie and also as a traveller too familiar with QF for both my and their own good (... read: "Familiarity breeds contempt" ), I can hear in my head exactly how that FA delivered his rebuke. Totally unacceptable. In a service (and yes, safety as well, before anyone howls at me...) position such as his, there is always a right way and a wrong way to handle any situation. He chose the wrong way. Simple, and no excuses.

I have to agree that there's always a nicer and tactful way to tell your customers off. The last time I encountered something similar was on SQ. A Y class passenger managed to roam into J in the middle of the night, sat himself down, got into a comfortable reclined position and consequently dozed off.

During one of his walk abouts, the inflight supervisor noticed this 'extra' passenger in J, and politely tapped him on his shoulders to wake him up and asked if he was was in the wrong seat and requested to see his boarding pass. The passenger then insisted that since J wasn't full, he should be allowed to remain there. To this, the supervisor told him (in hushed but firm tone) : "I'm sorry sir, business class is strictly for business class passengers. I'm afraid that you will have return to your designated seat". The Y passenger wasn't too pleased, but reluctantly returned to the Y cabin.



There's always a better way to fly...
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 18, posted (5 years 3 months 1 day 19 hours ago) and read 20496 times:



Quoting Ogre727 (Thread starter):
I don’t know if it was because I was so tired… or because I was so ready to go home, but, as the plane arrived into the gate my eyes filled with tears… I said to myself “don’t be silly, it’s just another plane”, but somehow that made it worse… I was so filled with emotion, so taken aback by the moment that I took my camera and accidentally erased the video, and all the pictures I had taken from the lounge and the check-in process… Sigh…

LOL..... You poor, weary, jet lagged traveller you! That should teach you a lesson that KL can never be conquered in a day despite being only 400kms from Singapore!

Well I do not even know where to begin to say how serious airlines take to boundary infringements by people who do not belong there. Here is my experience...

MAS 777-200
BKK-KUL

I was the only passenger in the aft JCL cabin and halfway through the flight, a passenger who looked like he was of Indian origins slipped through the curtains on the opposite aisle, sat down, took out the pillow case from the pillow on the seat, put the case over his head, pulled it down to cover his eyes, reclined the seat and slept.

A stewardess witnessed this later on, went to wake him up and firmly pointed behind the cutain twice. This man got up, reached out to squeeze one of the breast of the stewardess and smirked before he disappeared aft.

Of course my jaws dropped.

But the stewardess crossed the 3 middle seats and came to me...

"Mr Soh, sorry you had to witness that. Are you ok?"
"Am I OK?! Never mind me but are you ok?! He just molested you!"
"Never mind lah, I take that attention as a compliment..."

With a little laugh she sashayed forward into the galley leaving me dumbfounded. Later I approached her again volunteering to be a witness should she decide to press charges but she didn't want to because this wasn't the first time she got it from passengers and she found the attention rather flattering. To that brave stewardess, it depends whether you want to view the glass as half full or half empty, I guess.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineLufthansa From Christmas Island, joined May 1999, 3224 posts, RR: 10
Reply 19, posted (5 years 3 months 1 day 12 hours ago) and read 19995 times:

Ryan That's Gold! i nearly pissed myself laughing... had a mental picture in my head of this cheeky indian guy with a big grin on his face having a squeeze! Sounds more like something that would happen at a drunken australian BBQ then on SQ!

I have to agree though, some of the QF cabin crew really shouldn't be there anymore. It's partly a cutlural thing where Australians simply dont like serving ppl, and partly just people who should have moved on to something they are better suited to (remember though a lot of them really liked the perks that Came with QF.,... going elsewhere for some of them would be a pretty scarey concept) Either way no excuse for being rude. Had it been me, I think I would have made some joke about being naughty and sneeking into F class...and then casually say...with a big smile "come on... we're going back up stairs... actually i've got some things you may be intersted in " and get the poor sod a drink from the galley or a chocolate or something to smooth it over. Then maybe something like 'sorry about that but we get in huge trouble if we leave someone from the other cabins in F... they're very strict about keeing it exclusive"


User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 20, posted (5 years 3 months 1 day 10 hours ago) and read 19835 times:



Quoting Lufthansa (Reply 19):
I have to agree though, some of the QF cabin crew really shouldn't be there anymore. It's partly a cutlural thing where Australians simply dont like serving ppl,

What! Aussies have the friendliest service staff on earth. Go to any cafe or restaurant in Australia and chances are you'd get really good service!

I think Singapore has the rudest, most incompetent service staff on earth. Singaporeans completely look down on serving others and over 60% of our retail industry is now staffed by foreigners because Singaporeans would rather starve than serve.

However, Singaporeans who become SIA cabin crew somehow give some the best, most attentive and personal service of any airline. Whether it's the training, the attractive pay or what, I don't know. But for SIA to take a bunch of Singaporeans and mould them into giving really good service and feel good about themselves... Now that's a miracle!

Considering Aussies are generally quite good at serving on the ground, I find that generally QF cabin crew are fairly friendly.


User currently offlineA1ring23 From Australia, joined Jun 2009, 196 posts, RR: 0
Reply 21, posted (5 years 3 months 1 day 9 hours ago) and read 19739 times:



Quoting ThomasCook (Reply 5):

With all due respect, there is a red barrier in place at the top of the stairs to stop passengers going to First Class however if the crew member spoke to you like this that wasn't the right manner to address it. To be honest though, walking in to First Class in the middle of the night and taking pictures in the cabin isn't really the done thing. If you had asked, the crew would happily have taken you for a tour of the aircraft after landing and as such you could have checked out the cabins in much more detail.

Agreed. There is a line there and if you choose to cross it then expect to face the consequences. If a Y pax walked into the J cabin and starting taking photos with people trying to sleep, I'm sure he/she would have been shut down immediately and told to leave. That said, the FA could have dealt with it alot better.

Quoting Ogre727 (Thread starter):
We finally got the green light and we rushed to the runway. I was very eager to see how the landing would be… I always think that the 747 lands gracefully and gently… I make myself believe that this is because of the enormous wingspan and some obscure cushion effect… Ergo, the A380 would be even more graceful and gentle… NOT:

That landing seemed very rough. Must have been a major downwind as you crossed the threshold.

Quoting Ryanair!!! (Reply 18):

LOL!!!!! Omg, that would have been truly something to witness. Kudos to the FA for being so good about it!

Quoting Lufthansa (Reply 19):
I have to agree though, some of the QF cabin crew really shouldn't be there anymore. It's partly a cutlural thing where Australians simply dont like serving ppl, and partly just people who should have moved on to something they are better suited to (remember though a lot of them really liked the perks that Came with QF.,... going elsewhere for some of them would be a pretty scarey concept)

Yes some of the older QF FAs should probably consider retirement soon, but it's quite a generalisation to say that it's 'partly a cultural thing'. This is invalid, come over to Aus some time and then try saying that again. MOST people I've met in Aus are exceptionally friendly and those who have served me have been decent as well.

Bit more description would have been nice, but overall a good TR!

Regards,
Pete



Where's the accelerometer on this thing?
User currently offlineGlobetraveller From Germany, joined Apr 2008, 379 posts, RR: 20
Reply 22, posted (5 years 3 months 1 day 6 hours ago) and read 19485 times:

A very interesting end to your trip report series. I have always been reading along and I would like to thank you for all your efforts. I know how long it takes to compile trip reports, so thanks for all your time.

Globetraveller


User currently offlineAirNewZealand From New Zealand, joined Oct 2000, 2544 posts, RR: 6
Reply 23, posted (5 years 3 months 1 day 5 hours ago) and read 19361 times:



Quoting Docpepz (Reply 20):
What! Aussies have the friendliest service staff on earth. Go to any cafe or restaurant in Australia and chances are you'd get really good service!

I think that award goes to kiwis  Wink

Quoting Docpepz (Reply 20):
However, Singaporeans who become SIA cabin crew somehow give some the best, most attentive and personal service of any airline. Whether it's the training, the attractive pay or what, I don't know. But for SIA to take a bunch of Singaporeans and mould them into giving really good service and feel good about themselves... Now that's a miracle!

They give the best because they have an absolutely fantastic product, extremely good training and managers and people who listen to what they have to say!!
When our cabins at QF were being revamped, our customer service satisfaction ratings went through the roof (2003-2006), this was because we had PRIDE in what we were offering (Except the IFE). I guess the manager have not caught onto this quite yet  Smile.

Quoting SQ772 (Reply 17):
I have to agree that there's always a nicer and tactful way to tell your customers off. The last time I encountered something similar was on SQ.

Agreed

Quoting ThomasCook (Reply 13):
Thomas Cook

Hey ThomasCook, you on a port swap to SYD yet?

Quoting Smi0006 (Reply 11):
Last time I flew from MEL to the states and back there was a much larger selection (I ordered far to much and could finish very little of it, lol very embarrassing ) it's a shame their offering seems to have been reduced. I love the breakfast 'room-service' system though!

There still is an extremely large choice for Breakfast, it was just not all mentioned here.

Quoting Docpepz (Reply 6):
If the competition is offering a proper appetiser and 3 proper main course choices for a flight operating the same route at the same time, perhaps QF should consider doing the same.

Hey Docpepz,
All our service offering in First and Business is done by a research company amoungst our top % of frequent flyers. this is how the service came about. No appetiser, just a quick supper service or you have the choice to Dine Later at your request. Their is also a dine later form which you can fill out and we will set aside wat you would like for a later time during the flight.
However, i do agree that a soup maybe served as appetiser and then main...

Thanks for the report, shame you didnt get good service on us, but we are around!!

Cheers


User currently offlineAirNewZealand From New Zealand, joined Oct 2000, 2544 posts, RR: 6
Reply 24, posted (5 years 3 months 1 day 4 hours ago) and read 19352 times:

Oh and i sincerely spologise for the short fallings in our service!!! I hope if you choose to fly with Qantas again it is alot better!!!

25 JetBlue777 : LOL, nice report. Dang, that was a hard landing! I dont get it, the weather was perfect! I guess the pilot saw something that distracted him..... mayb
26 Docpepz : Oooops, sorry for the faux pas. Indeed it does go to the Kiwis. Anyway I've taken a few intra Australia flights with QF in the past couple of years a
27 SQ772 : The main reason why service at our retail and F&B outlets suck big time is due to the fact that these small, medium enterprises don't give two hoots
28 Toptravel : Queers And Nuts Try Another Service... Thank you for really great reports, I appreciate them. Yep, I've given up on QF also, after my last LAX/SYD we
29 AirNewZealand : Thats actualy the service procedure on ALL supper flights. When the lights are dimmed for takeoff they are not to be turned back up, only down. First
30 797 : So it seems I finally found some free time to dig into at least one of your masterpieces! Cheers for that... Nice way to begin, let me tell you! First
31 Kimberlyrj : Hi there I really enjoyed reading your trip report. I have flown in the QF A380 from LHR to SIN only, on the return I was working (for BA on a good ol
32 EL-AL : Thank you for this great TR. I guess when tired all people think alike, but you expressed it in a very funny way, i was reading it with a smile all al
33 TravellerPlus : It might be interesting to note that the matter of fact way you were treated when you did something wrong is an example of why QF has such a good safe
34 BA319-131 : Nice report & pix, thanks for posting. - She is not pretty, but not ugly, I think she is pretty cool. - Don't worry, have the same issues. - She reall
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