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Emirates MAN-DXB  
User currently offlineNW747-400 From United States of America, joined Jun 1999, 502 posts, RR: 0
Posted (4 years 10 months 17 hours ago) and read 11391 times:

This is my first trip report. I operate many flights, and non-rev/jumpseat on countless others, so most flights are largely the same for me. Today, however, I feel the need to write a brief summary to commend Emirates on a job well done.

Our trip began on 16 Oct, and the original plan was to travel ATL-DXB via DL. As those of you that non-rev on Delta know, TravelNet can be quite unreliable and we weren't able to make that flight as planned. No problem...on to plan B.

We elected to travel ATL-MAN via DL064. Our choice to travel to MAN was based solely on the fact that there were plenty of BusinessElite seats available for us to start our trip. Prior to departure, we paid a visit to the Delta Direct phones on concourse E in ATL. Here, we purchased our ZED tickets for EK018, a 77W flight from MAN-DXB on 17 Oct.

Because I've traveled on DL BusinessElite on many occasions, I'm going to skip that portion of the trip and get straight to the EK portion. If any of you truly want a trip report from DL64, let me know and I'll be more than happy to add it.

Upon arrival in MAN, we cleared customs and proceeded straight to the EK counter where we encountered the most friendly, helpful check-in personnel I've ever encountered. This was my first time using a ZED/ID ticket, so I was quite apprehensive about the experience I was about to have. The EK agents were extremely helpful and patient with answering my questions, despite the fact that I was a standby passenger from a different airline. I had actually planned to travel on EK20 several hours later then EK18 because a phone conversation with an EK agent back in ATL revealed that EK18 was oversold. I listed for EK18, however, just to have a go. The EK agents confirmed that EK18 was quite full, but we would likely be able to get seats due to the high probability of no-shows. My friends and I checked in for EK18, received our luggage tags, and proceeded to the lower level for some coffee and snacks.

Our time came to check back with the EK ticket counter, and we were again greeted by the very same helpful agents. We were immediately issued boarding passes for EK18, seats 37ABC, and our bags were collected (free of charge, I might add). We proceeded through security, enjoyed some of the wonderful duty free shopping available at MAN, and continued to our departure gate.

We were pleasantly surprised to see the 77W at the gate and already boarding premium passengers. There were plenty of agents available so boarding was a breeze. Upon boarding, I was immediately in awe of the clean, classy interior. I'm so used to the bland Delta blue interior that the sight was a complete surprise. We proceeded slowly down the VERY long aisle to the aft Y cabin, where we were in absolute shock of our seat assignments. As it turns out, seats 37ABC are at the 4L door! We had an incredible amount of legroom! I was a bit shocked that EK had crammed 10 seats across the cabin as I was so used to the 9 across config used by Delta. The seats were quite comfortable though, and we quickly settled in for our 7 hour flight to DXB.

The flight attendant stationed at the 4L jumpseat was extremely friendly. He gave us lots of insight about what to expect in the UAE, and what places to visit during our stay. After takeoff, the FA's went straight to work, so we decided to enjoy the Emirates ICE system.

WOW! I've never experienced an inflight system like ICE. The movies were abundant, the seat to seat phone system was a lot of fun, and the inflight e-mail system was something I had never experienced. The inflight cameras were also something I didn't even know existed! What a great feature that was. Not to mention the screens were probably twice the size of the DL system.

The food was far better than what we experienced in Delta's BizElite product, albeit at smaller quantity. We enjoyed free drinks, and watched Europe slip into darkness as the crew set the 77W's mood lighting and stars into action. Before we knew it, we awoke to a picture perfect view of Dubai as we crossed the coast on a downwind leg.

One thing that made EK very special for me was the dedication and hard work of the employees. The agents and crew were always very polite and helpful, as opposed to many US airline employees who are quite rude and very seldom show compassion. The EK cabin crew was working full tilt for the entire flight.

Thank you, EK, for showing me that the romance of flight is still out there, and that airlines can still be customer service oriented. These elements of travel are all but lost in the United States. I truly hope to be a part of your team in the near future!

5 replies: All unread, jump to last
 
User currently offlineAeroflot001 From Argentina, joined Oct 2009, 400 posts, RR: 0
Reply 1, posted (4 years 10 months 15 hours ago) and read 10810 times:

Great trip report and well detailed. A good tip is to add pictures especially when flying on airlines such as EK or SQ

User currently offlineCaleb1 From United States of America, joined Nov 2008, 359 posts, RR: 3
Reply 2, posted (4 years 10 months 9 hours ago) and read 10094 times:
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An interesting TR. Just a suggestion, pictures really do add an extra element to a TR. Thank you for submitting this though.

User currently offlineHOOB747 From United States of America, joined Nov 2006, 438 posts, RR: 0
Reply 3, posted (4 years 9 months 4 weeks 1 day 18 hours ago) and read 9046 times:



Quoting NW747-400 (Thread starter):
One thing that made EK very special for me was the dedication and hard work of the employees. The agents and crew were always very polite and helpful, as opposed to many US airline employees who are quite rude and very seldom show compassion. The EK cabin crew was working full tilt for the entire flight.

Thank you, EK, for showing me that the romance of flight is still out there, and that airlines can still be customer service oriented. These elements of travel are all but lost in the United States. I truly hope to be a part of your team in the near future!

I enjoyed your detailed description of an airline I have never flown, and hope to someday. and I can't wait to visit Dubai in the near future. Trip reports like this fuel my desire to travel to far-off places I have never seen.
But you paint a broad brush when describing some United States airlines and their service as "rude and very seldom showing compassion." We all have had instances of being treated poorly when flying, and I hope any negative instances you experienced while flying U.S. carriers don't affect your view of the entire industry here in the states. The majority of crews do their very best, and this is something that can be said of carriers in every country.



747 Number One Fan from U.S.A
User currently offlineChepos From Puerto Rico, joined Dec 2000, 6212 posts, RR: 11
Reply 4, posted (4 years 9 months 4 weeks 1 day 18 hours ago) and read 8959 times:

Thank you for sharing, I am planning on flying EK shortly as a non-revenue passenger.
Did you call their reservations department to list? Anyways, hoped you enjoyed your stay in the UAE. I am planning on going for 2 days-more than that seems like overkill.

Regards,

Chepos



Fly the Flag!!!!
User currently offlineNW747-400 From United States of America, joined Jun 1999, 502 posts, RR: 0
Reply 5, posted (4 years 9 months 4 weeks 1 day 15 hours ago) and read 8624 times:



Quoting HOOB747 (Reply 3):
I hope any negative instances you experienced while flying U.S. carriers don't affect your view of the entire industry here in the states.

I suppose I was a bit harsh. I've flown nearly every single US carrier though, and over the past 10 years the service has just become quite dismal. One of my largest problems, however, is being based in ATL. The ATL work ethic and customer service is, well, awful.

Quoting Chepos (Reply 4):
Did you call their reservations department to list?

We did call to list just prior to boarding for MAN. The reservations agent was very helpful and knew exactly what we were asking, and the listing process was quite fast and painless. We were asked for our ticket numbers, names, phone numbers, and e-mail addresses. Pre-listing made the checkin process in MAN much faster as well because the agents already had the important information.

As a side note, I checked my e-mail just a few minutes ago and discovered that when I booked the ZED ticket, Emirates e-mailed me a confirmation letter! Yet another souvenir from my fantastic trip.

Quoting Caleb1 (Reply 2):
An interesting TR. Just a suggestion, pictures really do add an extra element to a TR. Thank you for submitting this though.

I do apologize for not adding photos. I would have loved to share my experiences with you, especially our exit row seating! Unfortunately, my crew rollaboard is not permitted as carry-on luggage with Emirates. While the US carriers base their carry-on luggage requirements by size, Emirates' carry-on policy is governed by weight. Anything over 7kg must be checked, and my rollaboard was 13kg. Thus, my camera disappeared into the abyss behind the cargo door.


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