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Icelandair FI 631: 22/AUG/09: KEF-BOS: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Posted (4 years 10 months 2 weeks 4 days 14 hours ago) and read 31550 times:

Feedback always appreciated.

Trip Report: 083
Flight Category: J-ILR (See Report End)
Date: 22 Aug-09 (See Report End)
SDT/SAT/Dur/Delay: 1700/1830/05:30 hrs (Delayed – 00:30)
Flight: Icelandair FI 631, 2413 miles
Routing: KEF-BOS
Aircraft: 75W
Seat: Business “Saga” Class, 6F

I > Background:
I had never been to Iceland, or flown Icelandair – and since FI was the cheapest way of getting me from LHR to BOS in J class, decided to cross both items from the list at one go.

Given that most A.Net members are from Europe or the U.S., the dearth of Icelandair reports is surprising. A quick search tells me that this will be one of the few FI reports; the first on FI’s “Saga” Business class product; and, the first on the KEF-BOS routing.

PS: After I started writing this, I noticed a new excellent report from RoseFlyer on the new SEA-KEF link that can be accessed at Icelandair Seattle-Keflavik Brand New Service-PICs (by RoseFlyer Oct 19 2009 in Trip Reports).

II > Pre-Flight:

a) Before Airport:
Icelandair is the flag carrier airline of Iceland, based in Reykjavík. It is part of the Icelandair Group and operates services to 25 cities in 12 countries on both sides of the Atlantic. Its main base is Keflavík International Airport.

Icelandair’s website (www.icelandair.com) has undergone several changes and now is an efficient booking engine. I was quickly able to select my flights, make seat selections, and then purchase the flights. Within minutes, a freshly minted e-ticket was delivered to my e-inbox. Enhancing the website was features that allowed viewing and modifying reservations, and the ability to modify seat selection.

b) At Airport:
Located 50kms from Reykjavik, Keflavik International is currently the only international gateway to Iceland. It is an extremely laid back place and I was surprised to find how eerily empty the whole terminal was. As many are aware, Iceland’s economy is in the pits and the nation owes tremendous sums of money to England, Netherlands, and is on an emergency bailout loan from the IMF. The currency has crumbled and 30% of all households are bankrupt. Worse, recent surveys put as much as over 50% of the youth seeking to migrate out. All this was very evident at the airport as Iceland originating air traffic seem to have collapsed. Moreover, the depressing air permeates throughout the country and I remain convinced that almost every person I met was bitter, cynical, and needed some time in Latin America or Asia!

When I arrived 2 hours 30 minutes prior, all the check-in counters were closed. They opened soon thereafter and I was quickly checked in by an efficient (but, unfriendly) check-in agent. Somehow my pre-assigned seat had already been allocated (hmmm…), and I was given the last row of the J class cabin. After a quick security, I went to the equally quiet Saga Lounge where I was the only passenger for most of the time. The lounge is super-Ikea like and features a decent spread, wifi access, and some computer terminals. What I liked about the lounge was the art work, and the random photos from Icelandair’s history.

An hour prior to departure, I went through the rather rude immigration officers (they were also rude on arrival) quickly into the departure hold where many disoriented travelers walked around waiting for their onward connection to the U.S. and Canada.

Boarding was called 45 minutes prior and a scattered mess. KEF was more a sub-Saharan African country than a supposedly “well-off” country in Europe. There were 4 random lines with no enforcement of class or seating area. Worse, the mad rush meant that pushback ended up being 30 minutes delayed. It should NOT take 75 minutes to load a half empty 757! Entering the 75W, I was amazed at how little the crew did throughout the process. No pre-drinks offered and I was just grateful that they came and took my coat. J load of 50%; Y load was 55%.

Airport - External:

(Reykjavik Airport)


Check-in:

(Check-in)


(Y Counters)


Airport - Internal:

(Internal)


(FIDS – deserted look of KEF)


(Post Security @ KEF)


(Where are all the passengers?)


Scenes of the tarmac:

(It will be interesting to see the effect of Iceland Express on Icelandair … especially with the former announcing EWR)


Lounge

(Saga Lounge)
.

(Again, where are the passengers? KEF felt haunted!)




(Nice touch)




(Um, what is this painting trying to convey?)


Boarding:

(The start of chaos)


III> In-Flight:

a) Service Schedule + Impressions:
Amenity kits are at the seat upon arriving. Post take-off, menus are distributed followed by a towel service. Then, it is drinks and a dinner service. Nothing more.

b) Aircraft + Seats:
Icelandair’s 752 are comparable with the domestic First class cabin of major U.S. carriers. They have a distinctly soulless interior that is thankfully kept clean. While the leather seats are comfortable, the terrible pitch would make me think twice of taking this flight as a red-eye. Seat recline is average and slightly above U.S. domestic First class. Besides a slightly enhanced experience, I really did not find value in buying these J class seats over their Premium Economy offering … which is interesting. In most flights, it is a regular curtain (like Euro J) where they block the middle seat. However, if Y is sold well, Y+ becomes the J cabin without the meal and drink service!

Aircraft:

(757-200 with winglets = 75W; taken at LHR)


Views from Aircraft:

(Rainy KEF)


General Seat Views + Seat Legroom





Seat Recline + Angle View:





Cabin:





(Bathroom Amenities)


(Bathroom reading)



c) Meal + Beverage:

I was surprised that no drinks were offered prior to take-off in a trans-Atlantic J class product. Post-take off, a variety of drink options included Icelandic beer and a decent collection of liquor. Dinner service was a joke … especially because their in-flight magazine touts that you are supposed to be offered 3 meal options. The menu even said so! However, my interaction with the dour crew went something like this:

Me: “May I please have the Icelandic Chicken?”
FA: “Sorry. We do not have this.”
Me: “Has it already been taken?”
FA: “No. We do not have this.”
Me: “Ok” (I reach out to the seat pocket to grab the menu)
FA: “You eat fish.”
Me: “Let me check what it comes with.”
FA: “You eat fish.”
Me: “Ma’am. I understand I have NO option. However, I still would like to see what fish comes with.”
FA: “OK.”

Haha. The service reminded me of what I had received on the trans-Siberian express … and to be fair, the babushka’s there at least warm up to you midway through the trek! Completely unacceptable that in J class, there would be no meal options, no apologies, and rude staff … especially given half the flight was empty!

The meal itself was unappetizing. A piece of salmon thrown in a buttery broth with mashed potatoes and a side of other potatoes. I have had better Economy class meals on many carriers. The salad was also very Economy class … and what is up with the excessive potatoes in EVERY entrée?!

(Post take-off drink)


(Dinner)


(Café after requesting three times)


(Cute napkin – the highlight of the flight?)


d) Inflight Entertainment:
Icelandair’s recently updated AVOD came with basic noise-cancelling headsets. While there were some interesting things (like FI’s history, etc.), the actual movie options were rather limited at just 10 movies. Why have so few options is beyond me? Worse, midway through the flight, the IFE system froze and the crew were unable to get the system to reboot. Again, no apologies whatsoever. Finally, I thought FI had a much-touted in-flight magazine. I did not see one … there was a Saga shop magazine which doubled up to provide information about the airline … but where was the actual in-flight magazine? .

(AVOD)








(FI Story)









(Cool moving map)




(Headset)


(Now, how does one play video games when there are no controls? The crew had no idea)


(However, as I begin watching the movie, this happens … and does not get fixed)


(“In-flight magazines”, Boarding Passes, etc.)


(What is wrong with this picture from their latest in-flight magazine?)


e) Crew:
In my experience, several poor product issues have been solved by a good set of crew who went beyond their duty to make the passenger experience less horrid. I wish I could say the same for the Icelandair crew. They were charmless humans who should really be released from the apparent utter slavery of being a flight attendant! I barely saw them as they were content with gossiping with fellow crew members and other non-revenue passengers. This time would have been better spent facing the customer during the boarding process … or perhaps doing a water-run, or a second beverage service? Or, perhaps they could have been a little nicer during the meal service … and would an apology for not having ANY meal choices or the IFE conking out been beyond them in the J cabin? One would have thought that with the lack of jobs in Iceland, these crew would be more motivated to maintain theirs and/or provide a welcoming image to the country.

A final “rant”. The entire service in J seemed to centre around a pair of ladies seated in 2A/2B. They were apparently known to the crew members and the co-pilot. They somehow got the entire meal service … and prior to landing at BOS, disappeared to the cockpit to apparently jump seat in. Now, perhaps they were flight crew themselves (highly doubt it from their behavior), but is it even legal to do so on flights arriving into the U.S.? Even more amusing was that just after touchdown, during taxi, they walked out of the cockpit and back to their seats.

Overall, probably, one of the worst recent group of crew members I have encountered in ANY cabin!

IV> Post-Flight:
Landing at BOS was remarkably smooth, and it continues to be my favorite U.S. airport to clear immigration. The entire process took 6 minutes … though unloading of bags (the one time I check-in) took forever … and there seemed to be no special handling of my “priority” bag into container 1.

NONE

V> Impressions + Scores:
Icelandair is a mediocre airline that should stop pretending to be a niche carrier. To be fair, it provides a rather unique way of traveling between U.S. and Europe and should be considered for price and for seeing Iceland. Beyond that, there are few redeeming features about the airline. The personnel at all levels are just rude and uninterested at their jobs; the IFE fails; the seats are cramped; and the meal service leaves much to be desired. Personally, I just do not see the value of their J class. Even when priced significantly below the other carriers, it is still a poor experience. You can find an Aer Lingus ticket for the same money … and even if the crews and meals also suck, you can at least expect (usually) a lie-flat seat.

I probably would never fly them again … irrespective of how much I was saving. Two thumps way down.



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008 6.41: Avianca (78): JFK-BOG: 05/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Relatively nice amenity kit)



Live, and let live.
45 replies: All unread, showing first 25:
 
User currently offlineAkhmad From Netherlands, joined Sep 2005, 2472 posts, RR: 53
Reply 1, posted (4 years 10 months 2 weeks 4 days 14 hours ago) and read 31397 times:

Hi A.,

I was quite shocked reading the treatment you got in what's supposed to be a premium cabin. Totally outrageous! Even this kind of experience would have been unacceptable to a Y passenger. Have you posted your complaints to the airline?

Nevertheless, I enjoyed your TR very much. Thank you for bringing in this well detailed insight review of FI J Cabin. I was considering to fly FI to the States, but I think I will abandon it.

Cheers,
Suryo



Friends forever
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Reply 2, posted (4 years 10 months 2 weeks 4 days 13 hours ago) and read 31307 times:



Quoting Akhmad (Reply 1):
Hi A.,

I was quite shocked reading the treatment you got in what's supposed to be a premium cabin. Totally outrageous! Even this kind of experience would have been unacceptable to a Y passenger. Have you posted your complaints to the airline?

Nevertheless, I enjoyed your TR very much. Thank you for bringing in this well detailed insight review of FI J Cabin. I was considering to fly FI to the States, but I think I will abandon it.

Cheers,
Suryo

= As I mentioned, fly Aer Lingus. They have almost the same prices as FI and their seats are much better. I have never flown them so cannot compare their meals, crew, etc.

Saludos,
A.



Live, and let live.
User currently offlineLX64A332 From Switzerland, joined Aug 2007, 274 posts, RR: 0
Reply 3, posted (4 years 10 months 2 weeks 4 days 13 hours ago) and read 31225 times:



Quoting Abrelosojos (Thread starter):
(What is wrong with this picture from their latest in-flight magazine?)

Hmmm... I think some countries are missing as part of the visa waiver program!

- Australia
- Brunei
- Czech Republic
- Estonia
- Hungary
- Latvia
- Lithuania
- Monaco
- Portugal
- Singapore
- Slovakia
- Slovenia
- South Korea

WOW quite a few countries to be missing! Must be confusing to some travelers from these countries! can't believe Icelandair has overlooked this!

cheers,

LX64A332



SWISS remains Swiss. With Lufthansa. :D
User currently offlineDavidkunzVIE From Austria, joined Mar 2007, 431 posts, RR: 4
Reply 4, posted (4 years 10 months 2 weeks 4 days 13 hours ago) and read 31145 times:

Yeah, shouldn't they include all the new EU member states ("new", that is) in their list of visa waiver program countries?
(Apart from that quite a lot is wrong with what they seem to believe to be German.  Wink )

Other than that, quite an apalling experience for C. I've had much nicer flights on intra-EU LCC flights.

Thank you.  Smile



DH3 DH4 CR1 CR2 CR7 CR9 F70 732 733 734 73G 738 752 762 763 772 742 743 319 320 321 333 343
User currently offlineDebonair From Germany, joined Jan 2004, 2429 posts, RR: 4
Reply 5, posted (4 years 10 months 2 weeks 4 days 12 hours ago) and read 31056 times:



Quoting Abrelosojos (Thread starter):
(What is wrong with this picture from their latest in-flight magazine?)

...bcs. it is in German and French and not Islenska or English. And some German words are miss spelled?!


User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 6, posted (4 years 10 months 2 weeks 4 days 12 hours ago) and read 31035 times:

Thanks for this detailed report, it was interesting to read and watch!

Quoting Abrelosojos (Thread starter):
I was quickly checked in by an efficient (but, unfriendly) check-in agent



Quoting Abrelosojos (Thread starter):
I went through the rather rude immigration officers (they were also rude on arrival)

People who work in these jobs should be friendly, that is something that (most of) the German counterparts should learn as well!

Quoting Abrelosojos (Thread starter):
It should NOT take 75 minutes to load a half empty 757!

Simply unbelievable, I'd gone mad! I am always amazed to see the amount of people who are simply too friggin' stupid to board an airplane, but your experience definitely takes the cake... 75 minutes for a half empty 757... unbelievable.

Quoting Abrelosojos (Thread starter):
While the leather seats are comfortable, the terrible pitch would make me think twice of taking this flight as a red-eye. Seat recline is average and slightly above U.S. domestic First class.

Sounds very poor for a transatlantic C Class!

Quoting Abrelosojos (Thread starter):
in J class, there would be no meal options, no apologies, and rude staff … especially given half the flight was empty!

As you wrote: Completely unacceptable! That would be even a poor experience in Y.

Quoting DavidkunzVIE (Reply 4):
(Apart from that quite a lot is wrong with what they seem to believe to be German. Wink )

Yeah, I like the "Aufenthalbgenemigung". Does that mean that you are only allowed to stay half of the time you have actually planned?   

Patrick

[Edited 2009-11-05 13:49:03]

User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4269 posts, RR: 51
Reply 7, posted (4 years 10 months 2 weeks 4 days 11 hours ago) and read 30744 times:

Hi A.!

Thanks for this very interesting read. I have no experience with this airline, but taking opinion from your experience, this airline would never see 1 cent of my money. Actually, I have considered them to fly to the US out of AMS. Their fares are indeed attractive, and I thought flying the B757 would be interesting, since it's not too easy to fly on in Europe (at least for me). My few flights on this type are years ago, and I'm really looking in a renewed experience. But, not on FI anymore.
Agree 200% with your conclusions. You're fully aware about the competition, and noticed major faults in every part. Completely unacceptable, and ranking this carrier very low now.

I hope the report will hurt FI a lot , and people stay away from travelling this airline. That might be the only way to get them changing for the better future?! Maybe somebody from FI will read and take action.

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineZonks From United States of America, joined Nov 2003, 166 posts, RR: 0
Reply 8, posted (4 years 10 months 2 weeks 4 days 10 hours ago) and read 30637 times:

Unbelievably, I think this is my first time commenting on one of your TRs. They're some of my favourites to read, so thanks for posting yet another TR for the benefit of this community.

Sorry to hear about FI. I had friends who flew them MSP-KEF-CPH/ARN-KEF-MSP and had nothing bad to say about FI. Thanks to these friends, I can indeed confirm the existence of a FI inflight magazine, Atlantica. Not a bad magazine at all. Perhaps the availability of the magazine is due to the economic downturn? Perhaps it's not worth it for FI to print it anymore?

I find it interesting to hear these things about FI as many of us who have not flown them would probably think positively of them. You hear Iceland and you think about how modern, chic, hip and so forth it. On the other hand, our perceptions often lead us to think that SU, AI, etc must be poor airlines due to the image that these countries have in the minds of those in the Western world.

Thanks for posting, as always!


User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 9, posted (4 years 10 months 2 weeks 4 days 10 hours ago) and read 30629 times:

Wow! Thanks for such an excellent trip report! When I lived in Boston they always seemed like an interesting option for flying to Europe.

Back then I ended up never flying them because they didn't have ANY frequent flier agreements with any of the U.S. carriers... They don't have to be in an alliance to have individual agreements. I often flew airlines like Virigin knowing I would get miles on Continental.

Has this changed? Does FI have agreements with any of the U.S. carriers? With KEF-SEA they should consider something with AS to help feed their flights...


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Reply 10, posted (4 years 10 months 2 weeks 4 days 10 hours ago) and read 30562 times:



Quoting LX64A332 (Reply 3):

Hmmm... I think some countries are missing as part of the visa waiver program!

- Australia
- Brunei
- Czech Republic
- Estonia
- Hungary
- Latvia
- Lithuania
- Monaco
- Portugal
- Singapore
- Slovakia
- Slovenia
- South Korea

WOW quite a few countries to be missing! Must be confusing to some travelers from these countries! can't believe Icelandair has overlooked this!

cheers,

LX64A332

= Yup. It is impressive how many countries they left out. At first glance, I thought it was just those new waiver countries such as South Korea, etc. Then, I was shocked to see even "old" European countries like Portugal left out!

Quoting DavidkunzVIE (Reply 4):
(Apart from that quite a lot is wrong with what they seem to believe to be German. Wink )

= Jaja. I found the German appalling.

Quoting Sabena332 (Reply 6):

People who work in these jobs should be friendly, that is something that (most of) the German counterparts should learn as well!

= To be fair, I have had good experience at FRA ... a little less in MUC, but German immigration is usually one of the better ones in Europe.

Quoting Sabena332 (Reply 6):

Sounds very poor for a transatlantic C Class!

= Agreed.

Quoting Airbuseric (Reply 7):
I hope the report will hurt FI a lot , and people stay away from travelling this airline. That might be the only way to get them changing for the better future?! Maybe somebody from FI will read and take action.



Quoting Zonks (Reply 8):
I find it interesting to hear these things about FI as many of us who have not flown them would probably think positively of them. You hear Iceland and you think about how modern, chic, hip and so forth it. On the other hand, our perceptions often lead us to think that SU, AI, etc must be poor airlines due to the image that these countries have in the minds of those in the Western world.



Quoting Zonks (Reply 8):
I had friends who flew them MSP-KEF-CPH/ARN-KEF-MSP and had nothing bad to say about FI.

= This is my take on it. Those of us who actually care about the flying experience will be put off by this report ... and I will personally probably not fly them. However, at the right price, Zonk's friends will still continue to flying with them. Additionally, as budgets are cut,cheap transatlantic J class will let some people look to carriers like FI. Personally, I think it is a risky strategy. Without a FFP (only SK is a partner?), most business travelers including myself would take a nonstop European flight than a 4 hour red-eye to Iceland and have our sleep interrupted.

Quoting Burj (Reply 9):

Has this changed? Does FI have agreements with any of the U.S. carriers? With KEF-SEA they should consider something with AS to help feed their flights...

= I think only SK.

Quoting Zonks (Reply 8):
Unbelievably, I think this is my first time commenting on one of your TRs. They're some of my favourites to read, so thanks for posting yet another TR for the benefit of this community.

= Thank you for the kind words.

Saludos,
A.



Live, and let live.
User currently offlineBAViscount From United Kingdom, joined Mar 2004, 2338 posts, RR: 4
Reply 11, posted (4 years 10 months 2 weeks 4 days 10 hours ago) and read 30549 times:

Such a shame to hear that FI have gone so far downhill. I flew with them back in 2004 LHR-KEF-LHR in Y, and it sounds as though my experience was way better than yours. I appreciate that a lot has changed in the airline industry in those five years, but back then we got a hot (and very tasty) meal in Y, free alcohol etc. The crew were happy and friendly, and overall I had a great flying experience to an amazing country.


Ladies & gentlemen this is Captain Tobias Wilcock welcoming you aboard Coconut Airways flight 372 to Bridgetown Barb
User currently offlineEaa3 From United States of America, joined Sep 2007, 1015 posts, RR: 0
Reply 12, posted (4 years 10 months 2 weeks 4 days 9 hours ago) and read 30429 times:



Quoting Abrelosojos (Thread starter):
Icelandair’s 752 are comparable with the domestic First class cabin of major U.S. carriers. They have a distinctly soulless interior that is thankfully kept clean. While the leather seats are comfortable, the terrible pitch would make me think twice of taking this flight as a red-eye. Seat recline is average and slightly above U.S. domestic First class. Besides a slightly enhanced experience, I really did not find value in buying these J class seats over their Premium Economy offering … which is interesting. In most flights, it is a regular curtain (like Euro J) where they block the middle seat. However, if Y is sold well, Y+ becomes the J cabin without the meal and drink service!

Why is it soulless. It´s just a standard interior of a B757 and why would you expect it to be dirty? I have a feeling that you have some weird preconceptions about this airline.

Quoting Abrelosojos (Thread starter):
Located 50kms from Reykjavik, Keflavik International is currently the only international gateway to Iceland. It is an extremely laid back place and I was surprised to find how eerily empty the whole terminal was. As many are aware, Iceland’s economy is in the pits and the nation owes tremendous sums of money to England, Netherlands, and is on an emergency bailout loan from the IMF. The currency has crumbled and 30% of all households are bankrupt. Worse, recent surveys put as much as over 50% of the youth seeking to migrate out. All this was very evident at the airport as Iceland originating air traffic seem to have collapsed. Moreover, the depressing air permeates throughout the country and I remain convinced that almost every person I met was bitter, cynical, and needed some time in Latin America or Asia!

I think you are exaggerating quite a bit. There are places that are worse of than Iceland. For example Ireland has an unemployment rate twice that of Iceland, Iceland: 6% and Ireland 12%. As a matter of fact most of Europe and America have a higher unemployment rate. The fact that the currency has devalued about 50% is the driving factor behind the low unemployment rate. It means that Icelandic exports are very competitive. It´s not accurate to say that 30% of Icelanders are bankrupt. About 25% of mortgage holders are in negative equity. But that doesn´t mean that they are defaulting. Iceland had a huge mortgage bubble that was only exceeded by Ireland´s mortgage bubble. In Ireland about 25% of home owners are in negative equity so you could say the same thing there. But you wouldn´t because negative equity is not the same thing as bankruptcy at all.

Quoting Abrelosojos (Thread starter):
Boarding was called 45 minutes prior and a scattered mess. KEF was more a sub-Saharan African country than a supposedly “well-off” country in Europe. There were 4 random lines with no enforcement of class or seating area. Worse, the mad rush meant that pushback ended up being 30 minutes delayed. It should NOT take 75 minutes to load a half empty 757! Entering the 75W, I was amazed at how little the crew did throughout the process. No pre-drinks offered and I was just grateful that they came and took my coat. J load of 50%; Y load was 55%.

Why do you claim that the boarding itself took 75 minutes. I find that very hard to believe. There must have been some problem that caused the delay.

For example if there are a lot of connecting passengers from Europe on that flight and if their arriving flight is late then they might delay the departure a couple of minutes so that those passengers don´t miss their connection and significantly delay their trip.

Quoting Zonks (Reply 8):
Sorry to hear about FI. I had friends who flew them MSP-KEF-CPH/ARN-KEF-MSP and had nothing bad to say about FI. Thanks to these friends, I can indeed confirm the existence of a FI inflight magazine, Atlantica. Not a bad magazine at all. Perhaps the availability of the magazine is due to the economic downturn? Perhaps it's not worth it for FI to print it anymore?

What do you mean "not worth it" because of the economic downturn.

Anyway Icelandair is profitable despite the global downturn precisely because it is located in Iceland. You can´t say that about most airlines in the world. It´s staff is paid in Icelandic Krona and that means that their labor costs have declined, with the decline of the krona, quite a bit without the staff actually receiving "Pay cuts". So as opposed to other airlines that are cutting staff and cutting pay Icelandair is expanding it´s operations by adding more destinations and frequencies.

I have flown with them quite often and I have not experienced what you seem to have experienced. My experiences have generally been good. So I don´t really think this is a fair assessment.

You should know though that they don´t ever claim to have business class that is comparable to BA or AF or something like that. That is the reason why it is cheap.

From reading your report it seems that it was a perfectly smooth journey with no real problems or inconveniences, expect for your sense of eeriness, which is a weird observation.


User currently offlineEaa3 From United States of America, joined Sep 2007, 1015 posts, RR: 0
Reply 13, posted (4 years 10 months 2 weeks 4 days 9 hours ago) and read 30367 times:



Quoting Abrelosojos (Thread starter):
(Again, where are the passengers? KEF felt haunted!)

There are basically no flights between 9 am and 3 pm so if you arrive during that time then you will be basically alone in the terminal. Because it´s such a small airport you don´t really have to show up 2.5 hours before departure, 1-1.5 is enough, so if you show up that early the transfer passengers haven´t arrived from Europe and the local passengers haven´t arrived in significant numbers.

It´s a 24 hour airport but it´s only really busy at around 6-9 am, 3-6 pm and 10-12 pm. Otherwise it´s empty. I don´t know why that is strange. The airline schedules are just like this.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Reply 14, posted (4 years 10 months 2 weeks 4 days 8 hours ago) and read 30289 times:



Quoting Eaa3 (Reply 12):
Why is it soulless. It´s just a standard interior of a B757 and why would you expect it to be dirty? I have a feeling that you have some weird preconceptions about this airline.

= Listen. I have flown enough 757's in my life to tell you that it was a soulless white interior. Why would I have ideas about Icelandair? I mean, it was my first and (probably) last experience on them.

Quoting Eaa3 (Reply 12):
I think you are exaggerating quite a bit. There are places that are worse of than Iceland. For example Ireland has an unemployment rate twice that of Iceland, Iceland: 6% and Ireland 12%. As a matter of fact most of Europe and America have a higher unemployment rate. The fact that the currency has devalued about 50% is the driving factor behind the low unemployment rate. It means that Icelandic exports are very competitive. It´s not accurate to say that 30% of Icelanders are bankrupt. About 25% of mortgage holders are in negative equity. But that doesn´t mean that they are defaulting. Iceland had a huge mortgage bubble that was only exceeded by Ireland´s mortgage bubble. In Ireland about 25% of home owners are in negative equity so you could say the same thing there. But you wouldn´t because negative equity is not the same thing as bankruptcy at all.

= Here is the latest IMF Staff Report: http://www.imf.org/external/pubs/ft/scr/2009/cr09306.pdf

It highlights the near 9% unemployment, GDP falling around 9% in one year, wages being depressed by significant margins, etc.

Moreover, one needs to Google to see Icelandic banking positions.

Finally, read recent surveys on how many people want to emigrate out of Iceland.

Even within the current global downturn, you'd find VERY few people who would argue Iceland has done OK.

Quoting Eaa3 (Reply 12):
Why do you claim that the boarding itself took 75 minutes. I find that very hard to believe. There must have been some problem that caused the delay.

For example if there are a lot of connecting passengers from Europe on that flight and if their arriving flight is late then they might delay the departure a couple of minutes so that those passengers don´t miss their connection and significantly delay their trip.

= Boarding took 75 minutes because the gate agents had no sense of priorities. It seems I was not the only one. Look at the listed RoseFlyer report where he also commented on the chaotic boarding.

Quoting Eaa3 (Reply 12):
I have flown with them quite often and I have not experienced what you seem to have experienced. My experiences have generally been good. So I don´t really think this is a fair assessment.



Quoting Eaa3 (Reply 12):
You should know though that they don´t ever claim to have business class that is comparable to BA or AF or something like that. That is the reason why it is cheap.

= I acknowledge that. Yet, why would I pay USD 2,200 on a one-way J fare when I can have Y+ nonstop on LHR-BOS on VS or BA? For that price, EI is a much better product. Moreover, why would anyone pay for their J class ... if all they get is a Y (or maybe, Y+ experience?)

Quoting Eaa3 (Reply 12):
From reading your report it seems that it was a perfectly smooth journey with no real problems or inconveniences, expect for your sense of eeriness, which is a weird observation.

= We will have to agree to disagree on this. Guess different expectations and standards.

One question. You state you fly them a lot and I have seen you report on a lot of news about Icelandair and Iceland. Do you work for them? Or, frequent flier? I'd recommend sending this link to FI quality control. Perhaps they can improve their offerings? Worse case, it would be an amusing read.

Saludos and thanks for reading,
A.



Live, and let live.
User currently offlineStratosphere From United States of America, joined Sep 2007, 1653 posts, RR: 4
Reply 15, posted (4 years 10 months 2 weeks 4 days 8 hours ago) and read 30218 times:



Quoting Abrelosojos (Thread starter):
It is an extremely laid back place and I was surprised to find how eerily empty the whole terminal was.

Thats funny. I flew FI way back in 1979. They for a short time flew the DC-10 which i flew in Apr of 79 from JFK to LUX with a stopover in KEF. It had the high density seating 3-4-3 in coach. The airport at that time in KEF was nothing more than a quonset hut. I do remember they sold some nice icelandic sweaters there. After the AA 191 crash in ORD they gave up the 10 and went back to the DC-8. I wish now that my trip had been on an 8. I have flown on DC-10's so much but I have never flown on a DC-8 or 707. Funny that Icelandic DC-10 I flew on is now flying at my employer FedEx as N304FE and is now an MD-10.



NWA THE TRUE EVIL EMPIRE
User currently offlineThule From United States of America, joined Feb 2009, 103 posts, RR: 0
Reply 16, posted (4 years 10 months 2 weeks 4 days 6 hours ago) and read 29923 times:

Thanks for the TR. My own experiences plus comments from other flyers so far seem to agree on the level of service. I think that passengers who are used to international F are disappointed, whereas FI is completely acceptable to most Y passengers due to their great fares. I would personally travel with them again if going to Iceland, and not because they're basically the only choice from the USA - they're good enough for my needs. I would also travel with them transatlantic if my European destination was on their route map, but otherwise I'd take a different airline.

I've found that Iceland is a destination that completely makes up for a slightly mediocre airline, and then some.


User currently offlineSurfandSnow From United States of America, joined Jan 2009, 2866 posts, RR: 30
Reply 17, posted (4 years 10 months 2 weeks 4 days 6 hours ago) and read 29921 times:

Icelandair is certainly not the only relatively major carrier from a very small but wealthy home market that is overwhelmingly dependent on transit traffic for its livelihood (Copa Airlines, Malaysia Airlines, Qatar Airways, and others come to mind), but it is certainly the only one I can think of that has not invested in excellent customer service and product to win over pax that would otherwise fly nonstop...


Flying in the middle seat of coach is much better than not flying at all!
User currently offlineFlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 30
Reply 18, posted (4 years 10 months 2 weeks 4 days 4 hours ago) and read 29745 times:

Hi,

I always knew that FI's Saga class was not a real premium business class product - more like a glorified economy plus one, but this is way bad. As you mentioned, the experience could still be salvaged by a decent cabin crew, but apparently not in this case. How was your flight from LHR?

Anyway thanks for the report, made for a nice read (instead of working!) on this snowy Friday morning.

Quoting Abrelosojos (Thread starter):
Located 50kms from Reykjavik, Keflavik International is currently the only international gateway to Iceland.

Hmm, not sure what you mean by this? It definitely is by far the largest and main international gateway to the country, but there are international flights on Iceland Express to Akureyri and also flights to the Faroe Islands and Greenland from the Reykjavik city centre airport.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6808 posts, RR: 77
Reply 19, posted (4 years 10 months 2 weeks 4 days 3 hours ago) and read 29664 times:

Hi A.,

excellent report with many details, very entertaining as usual. I had always had a positive impression of FI based on several Y Class reports, but your review changes my mind. Unbelievable what you experienced in Saga Class.

Quoting Abrelosojos (Thread starter):
Me: “May I please have the Icelandic Chicken?”
FA: “Sorry. We do not have this.”
Me: “Has it already been taken?”
FA: “No. We do not have this.”
Me: “Ok” (I reach out to the seat pocket to grab the menu)
FA: “You eat fish.”
Me: “Let me check what it comes with.”
FA: “You eat fish.”
Me: “Ma’am. I understand I have NO option. However, I still would like to see what fish comes with.”
FA: “OK.”

Priceless!

Quoting Abrelosojos (Thread starter):
The meal itself was unappetizing. A piece of salmon thrown in a buttery broth with mashed potatoes and a side of other potatoes. I have had better Economy class meals on many carriers. The salad was also very Economy class …

Indeed, I have seen many much better looking Y Class meals.

Quoting Abrelosojos (Thread starter):
(Café after requesting three times)

Three times? Wow. And how did it taste?

Quoting Abrelosojos (Thread starter):
Icelandair’s recently updated AVOD came with basic noise-cancelling headsets. While there were some interesting things (like FI’s history, etc.), the actual movie options were rather limited at just 10 movies. Why have so few options is beyond me? Worse, midway through the flight, the IFE system froze and the crew were unable to get the system to reboot.

Another bad surprise. The system is similar to Air Canada's, and the maps are the same actually.

Quoting Abrelosojos (Thread starter):
(Now, how does one play video games when there are no controls? The crew had no idea)

That's very odd. How did you get out of the trivia game again? Games weren't available yet on my recent AC flights, but I was wondering whether it would be convenient with touchscreen-control only.


PH



Nothing's worse than flying the same reg twice!
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6430 posts, RR: 38
Reply 20, posted (4 years 10 months 2 weeks 4 days 2 hours ago) and read 29613 times:

Hi A.,

Very interesting TR, I must say! Quite amusing, although I don't think you were so amused when you were sitting there. Thanks for sharing!

I really did expect more from them. You'd think that they'd be the first line of people greeting any tourists with welcome arms and getting them cheerful to spend up large due to their country's troubled economic state, or that's what I was thinking as I was reading the introduction.

Quoting Abrelosojos (Thread starter):
It should NOT take 75 minutes to load a half empty 757!

Wow, Even Emirates was able to load a full A380 in less time than that!

Quoting Abrelosojos (Thread starter):
(Saga Lounge)

Great first impressions - an empty chamber and a lift.

Quoting Abrelosojos (Thread starter):
General Seat Views + Seat Legroom

That's barely more space than what you can get in Space+ on an Air NZ 767 for paying Economy prices!

Quoting Abrelosojos (Thread starter):
Haha. The service reminded me of what I had received on the trans-Siberian express … and to be fair, the babushka’s there at least warm up to you midway through the trek! Completely unacceptable that in J class, there would be no meal options, no apologies, and rude staff … especially given half the flight was empty!

Haha! Oh dear. What more can I say..

Quoting Abrelosojos (Thread starter):
Worse, midway through the flight, the IFE system froze and the crew were unable to get the system to reboot. Again, no apologies whatsoever

Bad service, mediocre food, then IFE crashing? Oh man, call that a horrible flight!

Quoting Abrelosojos (Thread starter):
Now, perhaps they were flight crew themselves (highly doubt it from their behavior), but is it even legal to do so on flights arriving into the U.S.? Even more amusing was that just after touchdown, during taxi, they walked out of the cockpit and back to their seats.

I guess it pays to know people!  Wink


Thanks again for sharing! Hope your next flight gets better than this!


Regards,
Nicholas



It's all about the destination AND the journey.
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8544 posts, RR: 54
Reply 21, posted (4 years 10 months 2 weeks 4 days 2 hours ago) and read 29589 times:
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Hi Alex,

Great reading as always, thanks for posting.

I always had an opinion that FI were quite a decent niche carrier, with service to a pretty good standard, wow, my opinions have been shattered!

It may well be you had a bad crew on this flight, that aside, the whole meal service was a but of a joke, it's not really the kind of offering you expect in J - the whole meal looked similar to something AF or BA serve in Y, though their food does look better!

Given the state of the economy on Iceland, you would expect everybody you come into contact with as a passenger would have their customer service skills at top notch, seems hardly an inviting country based on your quick trip through.

Looking forward to your next report already.

Best Wishes

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineThe777Man From United States of America, joined Jul 1999, 6568 posts, RR: 55
Reply 22, posted (4 years 10 months 2 weeks 4 days ago) and read 29359 times:

Interesting trip report and very bad service. I think your comments in the first part explains the service you received. I'm not defending FI but just trying to explain their behavoiur.

FI is really a low budget airline but offers a C class product but it can't really be compared to US or European legacy carriers. I guess they offer C to have something slightly better than Y ? Perhaps the C class product is comparable to AB for example?

Only offering fish as a meal is pathetic but with the financial situation Iceland is in, offering anything but fish would probably be very expensive for FI since that food would have to be imported; there's lots of fish in the sea or in the rivers.

The boarding process is REALLY bad ! 75 mins for a 757 ??? Also the rudeness (or unfriendliness ?) of the flight attendants and immigration people is very bad but I did experience similiar behaviour on my short viist to Iceland, in June 1987.....Flew FI ARN-FBU and after a few days KEF-JFK, the latter flight on a DC-8 with NO inflight entertainement, not even audio........I think they can get a away with bad service because there aren't many if any alternatives.

Quoting Abrelosojos (Thread starter):
(Cute napkin – the highlight of the flight?)

I agree ! I really like the napkin and can see why that would judging from your experience.

Thanks again for an interesting report and hope that you have a better experience on your next flight with whatever airline that may be.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineMarco From United Arab Emirates, joined Jul 2000, 4169 posts, RR: 11
Reply 23, posted (4 years 10 months 2 weeks 4 days ago) and read 29341 times:

From reading your report it seems that it was a perfectly smooth journey with no real problems or inconveniences, expect for your sense of eeriness, which is a weird observation

Actually he paid for a business class ticket, so the service should reflect that. We are all entitled to our opinions and I highly appreciate Abrelosojos' contributions to this forum, particularly because he is quite a discerning traveller. If it doesn't take much other than "no real inconveniences" to keep you satisfied on a flight then that's fine and dandy, but some of us appreciate more depth in trip reports.

At the end of the day, obviously we are all going to have different experiences on the same airline (different crew, aircraft, etc), that's a given!



Proud to be an Assyrian!
User currently offlineEaa3 From United States of America, joined Sep 2007, 1015 posts, RR: 0
Reply 24, posted (4 years 10 months 2 weeks 4 days ago) and read 29299 times:



Quoting Abrelosojos (Reply 14):
One question. You state you fly them a lot and I have seen you report on a lot of news about Icelandair and Iceland. Do you work for them? Or, frequent flier? I'd recommend sending this link to FI quality control. Perhaps they can improve their offerings? Worse case, it would be an amusing read.

I have relatives in Iceland so I fly Icelandair round trip at least twice a year and no I do not work for them.

Quoting PlaneHunter (Reply 19):
Another bad surprise. The system is similar to Air Canada's, and the maps are the same actually.

It's a standard Thales IFE i4500 entertainment system.

Quoting PlaneHunter (Reply 19):
That's very odd. How did you get out of the trivia game again? Games weren't available yet on my recent AC flights, but I was wondering whether it would be convenient with touchscreen-control only.

You need a controller that you can purchase from the FA.

Quoting Abrelosojos (Reply 14):

= Here is the latest IMF Staff Report: http://www.imf.org/external/pubs/ft/scr/2009/cr09306.pdf

It highlights the near 9% unemployment, GDP falling around 9% in one year, wages being depressed by significant margins, etc.

Moreover, one needs to Google to see Icelandic banking positions.

Finally, read recent surveys on how many people want to emigrate out of Iceland.

Even within the current global downturn, you'd find VERY few people who would argue Iceland has done OK.

I didn't argue that Iceland was "OK" but rather specific things about it. In the third quarter the unemployment rate was 6% and those are the last numbers released as it is not yet the end of the 4th quarter. That's why I said that.

http://www.statice.is/?PageID=1191&s...ir/%26lang=1%26units=Numbe/percent

Quoting Abrelosojos (Reply 14):
= Boarding took 75 minutes because the gate agents had no sense of priorities. It seems I was not the only one. Look at the listed RoseFlyer report where he also commented on the chaotic boarding.

I have also experienced boarding at Icelandair and i doubt that there wasn't some specific reason for it i.e. a problem.

Quoting The777Man (Reply 22):
Only offering fish as a meal is pathetic but with the financial situation Iceland is in, offering anything but fish would probably be very expensive for FI since that food would have to be imported; there's lots of fish in the sea or in the rivers.

They usually have a choice of at least two. Perhaps they were out of the other meal. But it would have nothing to do with the economic situation. Most meat consumption in Iceland is not imported meat so they would not have to import it. There is quite a lot of meat production in Iceland as well as production of every other kind of food.


25 Debonair : BTW. how was the flight in J from LHR to KEF?!
26 NZ107 : Even in J? Wow, what is this. Especially if noone is told about it. You'd have to be in the know to be able to access one of them. Surely remotes don
27 Eaa3 : It´s in the in flight magazine. That is why I knew it. It´s purely a gaming remote and you keep it afterward. It´s a USB remote that looks similar
28 PlaneHunter : It's not important whether its Thales, Panasonic or any other - I have never seen an AVOD system featuring only 10 movies. If that's a "standard" - w
29 Planereality : Well...WOW! Thanks for posting, I was curious about FI's product, but now you have spared me from experiencing it first hand. It sounds & looks somewh
30 The777Man : If that/s the case, that reflects even more poorly on FI's part, especially in C on a long haul flight. The777Man
31 Abrelosojos : = I think this is a really excellent summary . = Flight from LHR to KEF was also similar. The crew was going through motions; the food had no choices
32 The777Man : I don't think FI considers themselves competing with VS or BA; they are the flag carrier of Iceland and really are looking at getting people to have
33 Abrelosojos : = I understand what you're saying and agree with you. However, they do compete and seek out, cheap J travelers on the US - Europe connecting market.
34 The777Man : Only reason would be to see Iceland. I'm not sure how much they seek out J class passengers but by having J they offer an alternative to Y and Y+ and
35 Eaa3 : Technically it's a 4-5 hour flight. Barely long haul. You are right. On routes like LHR-BOS, where there are lot's of direct flights, Icelandair is o
36 TravellerPlus : The new cabin crew uniform to match their attitudes, perhaps????
37 Skyfellow : I think you are right. I believe the J class is an offering primarily for the local market, and not the much larger low-cost transit or tourist marke
38 MilesDependent : Great report. Thanks for posting. Looking forward to getting to Iceland oneday, but certainly won't bother with their J class!
39 JFKMan : Hi! Great TR. Icelandair looks like it could be really good, but just fails. I love the look of the SAGA club and the little facts/jokes in the bathro
40 Mbe0002 : what happend to Icelandair? I am reading so many bad reports about Icelandair nowadays. A few years ago (before they changed their service concept) I
41 B747forever : Excellent TR once again! Really pity to hear about your bad experience on FI. Quite shocking! I really expected more from FI. Also sorry to hear about
42 Shamrock104 : Interesting report. Makes me glad I didn't fly Saga Class earlier this year from LHR to KEF. I went Economy+ and it was actually good, nothing to comp
43 Shamrock604 : An excellent standard of reporting as usual Sir! I wouldnt find the emptiness of KEF's terminals as a bad thing though, the quieter the airport, the b
44 Jfidler : I flew FI twice a number of years ago, I think it was back in 1998/1999. Both times I flew BWI-KEF-BWI in Y. I didn't find the service outstanding, bu
45 Abrelosojos : = Here is the thing though ... if FI was a true O&D carrier, it would not serve markets such as SEA or YYZ or a bunch of European cities. It caters t
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