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Privatair LH 765: 30/AUG/09: BOM-MUC: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5090 posts, RR: 55
Posted (4 years 10 months 1 week 6 days 22 hours ago) and read 32767 times:

Feedback always appreciated.

Trip Report: 084
Flight Category: J-ILR (See Report End)
Date: 30 Aug-09 (See Report End)
SDT/SAT/Dur/Delay: 0040/0555/08:35 hrs
Flight: Lufthansa/Privatair LH 765, 3926 miles
Routing: BOM-MUC
Aircraft: 73H
Seat: Business Class, 11F

I > Background:
After a difficult work week where I jetted from the U.S. to client site in Karachi, I decided to spend a weekend in Bombay for some fun. I have always considered it one of my top 10 cities in the world and a weekend there is exactly what the doctor prescribed. After much debauchery, it was time to go home. I could have flown BOM-FRA-CCS, but the new Privatair schedule was far too tempting and I routed myself on BOM-MUC-FRA-CCS.

I believe this is the first Privatair trip report since my MUC-BOS routing, and the first (and last?) on the BOM-MUC segment.

II > Pre-Flight:

a) Before Airport:
PrivatAir is an airline based in Geneva, Switzerland, specializing in scheduled and charter flights. One of the services it provides, is operating exclusively business class flights for Lufthansa, Swiss, and KLM using a mix of 73H and 319 aircraft. It’s MUC-BOM flight is done on part of Lufthansa. Since this route has leisure demand, it is done using a 340 during peak times and 2009 saw it revert to a J operation during summer. It will be interesting to see if this is also true next year as LH has had difficulty with this flight. However, I do commend LH to be able to think “outside-the-box” and be able to adjust the flight quickly. It has also done the same with the FRA-BAH operation. If other airlines (*cough* BA *cough*) could be nimble in markets such as India, perhaps they would not have seen so much blood bath?

Ticketing for the flight was done through an online site as I always remain confused by Lufthansa’s own site and its inability to have lower fares. By going through an external site, I saved almost 1,000 Euros … pretty substantial amount I must say! Anyways, I find www.lufthansa.com extremely annoying. The inability for a paid business class passenger to chose their own seat, add FF details, and do other modifications is absolutely absurd and inadequate.

b) At Airport:
Lufthansa uses Gate C @ terminal 2A at BOM. After showing my passport and e-ticket, I walked to the counter for the MUC flight. There were separate check-in counters for the FRA flight happening as well. I recognized some of the LH agents at BOM and we chatted about the new flight. They mentioned loads were picking up, but it seemed that clientele were not too pleased with the 73H. Weird as usually Privatair flights are better than LH mainline. Anyways, the agents were very polite and nice, and I was soon given by boarding card and embarkation card. I found it amusing when the agent said the following:

Agent: “Mr. M, I recognize you fly with us a lot and are aware of Privatair, but we have been mandated to mention that this is a Privatair operated flight”.

Interesting disclaimer. Anyways, boarding card and departure card in hand, I made it past security and immigration. BOM’s terminal has improved tremendously and I was impressed by the amount of food and duty-free options that had cropped up. I made my way to the busy Lufthansa/Star Gold lounge which had also gone through significant improvements and helped myself to the rather impressive array of food and beverages. If LH lounges at their hubs in MUC and FRA could only be 10% as good!

It was strange for me to board an intercontinental flight from BOM and have boarding be called only 35 minutes prior. It was from bus-gate 13 and we were bused to the 737 parked right next to the 737 of ANA making their nonstop to NRT. Upon boarding, I was greeted by a rather cheery female Belgian FA and her male counterpart. Along with another male Belgian pursar (seriously, am I fly SN ?) , they were to take care of me. All of them were in excellent spirits and were apparently happy not to be doing the same U.S. routine.

One of the best things about the Privatair flight is boarding … as very soon, all the 41 passengers were on board. Very calm, collected, and efficient. What was interesting about the entire process was how engaged and helpful the crew were. A pleasant departure from the cold LH crew I get on my CCS-FRA commute or even my own experience in December 2008 on Privatair. J load was a shocking 90%. Surprising, as I know from a revenue management guy that the flight the day before had 1 outbound passenger.


Airport - External:

(Bombay – Terminal 2A – Door “C”)


Check-in:

(Check-in)


Airport - Internal:

(Internal)




(FIDS)


(Post Security @ BOM)


Scenes of the tarmac:

NONE

Lounge

(Lufthansa Lounge – 2 sections; F and J/Star Gold)




(Meal Options)


(Excellent snacks and Kingfisher beer)


Boarding:

(Painless, efficient, quick)


III> In-Flight:

a) Service Schedule + Impressions:
Upon boarding, newspapers and magazines were distributed. This became the FIRST flight in over 50 this year on Lufthansa where I was offered English magazines and newspapers. This is one of my pet peeves of LH and I always have found it imperialistic. There is no excuse for a global airline to have only German newspapers. Perhaps I got lucky today? Or, perhaps, my constant whining to some senior LH management folks paid off  ? I would like to believe so. Hehe. Anyways, welcome drinks (champagne or water) and hot towel service prior to take-off. After take-off, DVD players were distributed along with menu, then drink service, then meal service, and 90 minutes prior to boarding, another meal service. Amenity kits and hangars were already at our seat when we arrived.

b) Aircraft + Seats:
Privatair 73H was immaculately maintained, including the lavs. The entire J layout definitely gave a relaxed private jet feel to the aircraft. It is hard to describe, but the cabin felt “private” and intimate.

Ok. Let us talk about the seats. The pseudo-lie-flat was NOT comfortable. These are super old generation seats and I really do wonder when Lufthansa will upgrade these. Like many of its peers, it is extremely comfortable during seat mode, and you can get a nice cradle like position while watching IFE or reading a book. However, in the “lie-flat” mode, it is not comfortable at all. Like many of its peers, too many pronounced “breaks” and 3 different angles of recline ensure that there isn’t one seat … but 3 different ones at 3 different angles, making a sleep extremely difficult. Perhaps it’s only saving grace was the additional legroom over the standard Lufthansa J product. Else, give me a traditional cushioned J “arm-chair” anyday!

Aircraft:

(73H @ MUC)


Views from Aircraft:

(Sunrise over Europe)


General Seat Views + Seat Legroom





(Controls)



Seat Recline + Angle View:





Cabin:





(Bathroom Amenities)



c) Meal + Beverage:

While on the ground, a beverage service is done where you can chose between champagne and water.

Menus were distributed soon after take-off and meal service commenced thereafter. I recognize that a lot of people want to sleep on this flight and I usually skip dinner on late night flights as well. So I do understand the need to rush through service … and I do recognize (and ignore) the lack of an elaborate presentation.

However, it still does not excuse the recent horrid catering I have had on LH J class. This flight was no exception. Not only is the quality of meals poor (see below for the burnt fish curry), the quantity is a joke. Increasingly, J class meals on LH are as generous as Y class offerings on most Asian carriers. Interestingly, as I re-read my report on the last Privatair flight, I had the same comments: poor presentation, over-burnt main, and an extremely poor dessert offering. I spoke to the crew who were extremely apologetic and acknowledged that they have had significant cutbacks on J flights – hence the poor meal, and the choice between only 2 mains?! I mean, what a Y class experience! Thankfully, there was a decent choice of wines … and an extremely nice port to drown the crappy dessert!

90 minutes prior to landing, a breakfast service commenced. While nothing to write home about, it was significantly better than dinner. Though, how can they not have any cereal on board? Apparently, they had the same problem on the flight to BOM.

BTW, in between the meals, one could go to the galley and help oneself to beverages and other small nibblers.

Overall, an extremely disappointing dining option.

(Menu)










(Pre take-off drink)


(Dinner: another burnt tiny LH meal)


(Breakfast)




d) Inflight Entertainment:
Lufthansa/Privatair planes do not come with inbuilt AVOD. Instead you get this little personal movie player loaded with an abysmal choice of 12 pretty crappy and obscure movies. For those of us who fly often, you are out of movie choices pretty soon. Moreover, the headphones were sub-standard and more fitting for Y class than J. In fact, they were so bad that I had to give up using them! The only saving grace is the above average in-flight magazine.

(Old system; poor headphones)






(“In-flight magazines”, Boarding Passes, etc.)


(How come I don’t feel like her after a night in the LH seats? Refund?)


e) Crew:
As I mentioned on my recent Icelandair report, poor product issues can almost always be redeemed (or, at least, reduced) by a good set of crew. In the case of Icelandair, this just was not the case. However, in the case of Privatair, it was absolutely the case!

Without a doubt, I probably had the best crew from an European airline in a long while. The Privatair crew were just fantastic and a complete contrast from the last time I flew them. They were friendly, genuinely helpful, knowledgeable, and understanding. The perfect ingredients for a great crew and flight!

Their service delivery was pro-active (greetings at check-in, help with bags, drink orders, responding to call button, etc.), warmth (always checking in on passengers), genuine (after over 2 million miles, I can tell), and most important knowledge and understanding. I had a very nice conversation with several of them on the poor meal presentation and of the airline industry. They were just so nice. Most of them were ex-Sabena and had flown extensively in the region. They spoke of their experience; how great Privatair is (and, how Lufthansa treats them); the new Bombay flight; etc. I strongly believe that you do well in a job if you love it. It was clear that these crew members loved their job, and it showed in their delivery. Two thumps way up for them. Perhaps, Lufthansa mainline can send the J class attendants on my weekly CCS-FRA and beyond flights to them for some training!

IV> Post-Flight:
Landing at MUC was remarkably smooth, and unlike FRA, I was out kerbside in 10 minutes flat. Great job!

V> Impressions + Scores:
This is as mixed of a review as one can get. Lufthansa excelled in ground handling in Bombay and in München. They were efficient, smooth, and painless. However, the “hardware” onboard was antiquated … the IFE was poor and the seat was way behind industry benchmarks. Usually, poor “hardware” can be saved by good “software”. Here, the pathetic meal service was saved by an excellent crew. Really good crew.

Lufthansa will continue to do well and be garner benefits due to its sheer size and its ability to capitalize on the economies of scale. However, for the first time, I am having doubts on whether LH can maintain its business clientele in the long term. As airlines (primarily in Asia), develop better hubs with superior products, is LH going to miss out on the emerging markets. Of course, LH will always have its German and European base. And, if I lived in Europe, I would strongly want anti-competitive authorities to scrutinize LH take-over deals. If LH standards become the European benchmark, God save us all. Lufthansa succeeds because it consistently and reliably gets one from point A to B. This is even more appealing when it serves markets where the local carrier is far from reliable. However, service standards on LH are average at best. Its J product is severely outdated and in need of a complete refurbishment. There are far better carriers out there. Hey, it could even learn a lot from its owned Swiss – which still provides a far more pleasant experience than LH.

I will fly Privatair again – especially because the crew on this particular BOM-MUC flight highlighted that European crews can be amongst the best in the world. Perhaps we just need to go and find those ex-Sabena people  . A thump-down for the product; two-thumps up for the crew. However, a product is a sum of its parts … and LH still has a long way to go!



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-MUC: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008 6.41: Avianca (78): JFK-BOG: 05/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity kit)


(LH had a 747 fly for some strange reason on FRA-CCS that time; here is a J seat. Note how filthy it is?!)


(Random India airplane shots)




[Edited 2009-11-07 12:23:14 by abrelosojos]


Live, and let live.
23 replies: All unread, jump to last
 
User currently offlineDebonair From Germany, joined Jan 2004, 2428 posts, RR: 4
Reply 1, posted (4 years 10 months 1 week 6 days 22 hours ago) and read 32767 times:



Quoting Abrelosojos (Thread starter):
Perhaps we just need to go and find those ex-Sabena people



Quoting Abrelosojos (Thread starter):
Along with another male Belgian pursar (seriously, am I fly SN ?) , they were to take care of me.

Well, nice to read. One of PrivatAir's manager at their DUS base is from Belgium and he took over a lot of Sobelair and Sabena staff. It's all in the family...  Wink


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5090 posts, RR: 55
Reply 2, posted (4 years 10 months 1 week 6 days 22 hours ago) and read 32767 times:



Quoting Debonair (Reply 1):
Well, nice to read. One of PrivatAir's manager at their DUS base is from Belgium and he took over a lot of Sobelair and Sabena staff. It's all in the family...

... and, I think I might know who you're talking about  Wink. Though, its funny that they all still lie in Belgium and commute to their "base".

Saludos,
A.



Live, and let live.
User currently offlineKrje1980 From Norway, joined Feb 2006, 193 posts, RR: 0
Reply 3, posted (4 years 10 months 1 week 6 days 20 hours ago) and read 32767 times:

Another great report from you as usual, Abrelosojos! The dinner meal did indeed look awful, but glad to know the crew was so pleasant, and even willing to acknowledge the poor quality of the catering.

I just gotta ask you though, do you _ever_ get tired of air travel? I mean, you state that you do a WEEKLY CCS-FRA flight, and this is in addition to all your other trips. I sometimes really wish I could fly more often (usually just a few times a year for me) but your schedule just seems crazy beyond belief! You must truly love air travel to cope with all of this. My hat's off to you!


User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4269 posts, RR: 51
Reply 4, posted (4 years 10 months 1 week 6 days 20 hours ago) and read 32767 times:

Hi A.!

Thanks for another great report, special and very interesting!

Quoting Abrelosojos (Thread starter):
One of the services it provides, is operating exclusively business class flights for Lufthansa, Swiss, and KLM using a mix of 73H and 319 aircraft.

The KLM AMS-IAD is done by B737-700 (73W). Officially the 73H is meaning B737-800(WL).

Quoting Abrelosojos (Thread starter):
and the choice between only 2 mains?!



Quoting Abrelosojos (Thread starter):
Instead you get this little personal movie player loaded with an abysmal choice of 12 pretty crappy and obscure movies. For those of us who fly often, you are out of movie choices pretty soon. Moreover, the headphones were sub-standard and more fitting for Y class than J. In fact, they were so bad that I had to give up using them!

That indeed unacceptable for a 'premium flight'. LH offers this all business class service, so one would expect to get something 'more' then what you described and showed to us here. The bad dinner meal, is something you should maybe even refuse and return to the crew. Let them heat up another one... This meal is definitely a fault of the crew, misuse of the oven.
Breakfast looked nice though, would do fine for me at least.

Also, I don't like the seats/colours. They look a bit shabby, also at the controls. With a bad IFE system, the total experience is better on numerous other carriers. Again, on such an aircraft, I am expecting more.

Quoting Abrelosojos (Thread starter):
it could even learn a lot from its owned Swiss – which still provides a far more pleasant experience than LH.

But for how long?

Thanks for the interesting read. It gives a good impression on today's LH premium product on this route, and it's something to worry about.

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineAkhmad From Netherlands, joined Sep 2005, 2470 posts, RR: 53
Reply 5, posted (4 years 10 months 1 week 6 days 20 hours ago) and read 32767 times:

Hi A.,

I was wondering how the Privatair service would be like, and you have gratefully made it clear for me.

How do you like flying premium long haul with a narrowbody like 73G compared to the widebody one?

Glad to hear that the crew experience on this flight is much better than the FI one.

Great report and thank you for sharing.

Cheers,
Suryo



Friends forever
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6807 posts, RR: 77
Reply 6, posted (4 years 10 months 1 week 6 days 11 hours ago) and read 32767 times:

Hi A.,

another great report with many details and good pictures! Quite irritating to see how bad the catering and the IFE were on this flight.

Quoting Abrelosojos (Thread starter):
Upon boarding, newspapers and magazines were distributed. This became the FIRST flight in over 50 this year on Lufthansa where I was offered English magazines and newspapers. This is one of my pet peeves of LH and I always have found it imperialistic. There is no excuse for a global airline to have only German newspapers.

Very strange. How about the flights from Germany? They should have English newspapers in the gate area.

Quoting Abrelosojos (Thread starter):

Ok. Let us talk about the seats. The pseudo-lie-flat was NOT comfortable. These are super old generation seats and I really do wonder when Lufthansa will upgrade these.

The 73Hs have only been used for a few months so I'm wondering why they didn't get more modern seats. Would be interesting to know the registration.

Quoting Abrelosojos (Thread starter):
However, it still does not excuse the recent horrid catering I have had on LH J class. This flight was no exception. Not only is the quality of meals poor (see below for the burnt fish curry), the quantity is a joke. Increasingly, J class meals on LH are as generous as Y class offerings on most Asian carriers. Interestingly, as I re-read my report on the last Privatair flight, I had the same comments: poor presentation, over-burnt main, and an extremely poor dessert offering. I spoke to the crew who were extremely apologetic and acknowledged that they have had significant cutbacks on J flights – hence the poor meal, and the choice between only 2 mains?! I mean, what a Y class experience! Thankfully, there was a decent choice of wines … and an extremely nice port to drown the crappy dessert!

Very poor. As for the burnt meal - I have never seen anything like that, not even on certain US carriers.

Quoting Abrelosojos (Thread starter):
Lufthansa/Privatair planes do not come with inbuilt AVOD. Instead you get this little personal movie player loaded with an abysmal choice of 12 pretty crappy and obscure movies. For those of us who fly often, you are out of movie choices pretty soon. Moreover, the headphones were sub-standard and more fitting for Y class than J. In fact, they were so bad that I had to give up using them! The only saving grace is the above average in-flight magazine.

Another disappointment!


PH



Nothing's worse than flying the same reg twice!
User currently offlineOjas From India, joined Mar 2008, 2975 posts, RR: 24
Reply 7, posted (4 years 10 months 1 week 6 days 10 hours ago) and read 32767 times:

Hi,

A wonderful trip report!

I think LH has been reverted to the A333/A343 on the BOM - MUC flight. Seasonal(?) changes.

I was really looking forward for the trip as it gives an idea of how the PNQ - FRA services are.

Thanks for sharing.



A lion does not concern himself with the opinions of the sheep
User currently offlineDelta777jet From Germany, joined Jun 2000, 1264 posts, RR: 3
Reply 8, posted (4 years 10 months 1 week 6 days 10 hours ago) and read 32767 times:

The reason the seats aren't so good is that they are old fashioned refurbished Virgin Atlantic Upper Class seats, which they not utilize any longer.


Fly easyJet
User currently offlineDirectorguy From Egypt, joined Jul 2008, 1681 posts, RR: 11
Reply 9, posted (4 years 10 months 1 week 6 days 8 hours ago) and read 32767 times:



Quoting Abrelosojos (Thread starter):
(Excellent snacks and Kingfisher beer)

Haha, you know you're in India when there's a can of Kingfisher involved.


Thanks for sharing another TR on Privatair-and I have to say I'm surprised at how weak the product is. I always assumed that by offering an all-J service there would be a better product. Privatair at this rate willl damage LH's J image and drive away pax who will be lured by the million and one airlines that don't serve burnt curry. The cost-cutting in terms of catering and amenities is obvious even to me. Glad you got a good crew though.
Regards,
DG


User currently offlineBrouAviation From Netherlands, joined Jun 2009, 985 posts, RR: 1
Reply 10, posted (4 years 10 months 1 week 6 days 7 hours ago) and read 32767 times:

Nice report, however the photos aren't displayed here!
Meal service really seems to be the weak spot of LH, which is strange, because the Lh-owned LX seems to do much better.

Quoting Abrelosojos (Thread starter):

Upon boarding, newspapers and magazines were distributed. This became the FIRST flight in over 50 this year on Lufthansa where I was offered English magazines and newspapers. This is one of my pet peeves of LH and I always have found it imperialistic. There is no excuse for a global airline to have only German newspapers. Perhaps I got lucky today?

Every time I have flown LH, eight times, I was offered Dutch, English, German and French newspapers, depending on the country we departed from and destined to.

Nice read, I will come back later to see if the photos are displayed!

Rgds,

Erik



Never ask somebody if he's a pilot. If he is, he will let you know soon enough!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8539 posts, RR: 54
Reply 11, posted (4 years 10 months 1 week 6 days 7 hours ago) and read 32767 times:
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Hi Alex,

Another great TR, thanks for posting.

Quoting Abrelosojos (Thread starter):
Lufthansa/Star Gold lounge which had also gone through significant improvements and helped myself to the rather impressive array of food and beverages. If LH lounges at their hubs in MUC and FRA could only be 10% as good!

- I really don't understand why LH don't create some decent lounges @ MUC & FRA, seems odd you have to go to BOM to get a decent LH lounge!

The catering looks terrible, especially that burnt fish, I can't believe they offered it to you, it's too poor for words!

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineRabenschlag From Germany, joined Oct 2000, 1007 posts, RR: 0
Reply 12, posted (4 years 10 months 1 week 6 days 6 hours ago) and read 32767 times:



Quoting BA319-131 (Reply 11):
- I really don't understand why LH don't create some decent lounges @ MUC & FRA, seems odd you have to go to BOM to get a decent LH lounge!

All of this is such a shame. T1 in FRA in general. It is such a symbol of what a banana republic this country is about to become.


User currently offlineSkyfellow From , joined Dec 1969, posts, RR:
Reply 13, posted (4 years 10 months 1 week 6 days 6 hours ago) and read 32767 times:

Hi Alex

Really enjoy reading your trip reports! These are comprehensive, complimented with great pictures and rich in detail!

I am especially surprised by the quality of the meals that you were served. I honestly thought that the offering would be better. Makes the whole product look somewhat weak.

You mentioned in your report that you discussed this with the crew, and that they were very receptive. What was their reaction when you brought this up, and what was their opinion?

Thanks

Syfellow


User currently offlineKHI747 From United States of America, joined Oct 2000, 1615 posts, RR: 1
Reply 14, posted (4 years 10 months 1 week 5 days 11 hours ago) and read 32748 times:



Quoting Abrelosojos (Thread starter):
After a difficult work week where I jetted from the U.S. to client site in Karachi, I

Well well well! First of all where is the TR for the KHI flight and secondly my friend,next time you travel to KHI please inform me as i would absolutely love to meet you and take you around if you had the time.

Was the client PK by any chance?

Anyhow nice TR but we are now waiting for the KHI one!


User currently offlineA1ring23 From Australia, joined Jun 2009, 196 posts, RR: 0
Reply 15, posted (4 years 10 months 1 week 5 days 5 hours ago) and read 32386 times:

Hi A, another interesting TR on a airline I've never heard of!
Learnt something new  Smile

Quoting Abrelosojos (Thread starter):

(Dinner: another burnt tiny LH meal)

Ouch, that's just poor for J. Did you ask what went wrong/for another meal?

Quoting Abrelosojos (Thread starter):
Lufthansa/Privatair planes do not come with inbuilt AVOD. Instead you get this little personal movie player loaded with an abysmal choice of 12 pretty crappy and obscure movies.

Yeah not a fan of these portable AVOD devices, cheapens the J product IMO. Rather have a decent in-flight mag with some newspapers etc

Quoting Abrelosojos (Thread starter):
Without a doubt, I probably had the best crew from an European airline in a long while. The Privatair crew were just fantastic and a complete contrast from the last time I flew them. They were friendly, genuinely helpful, knowledgeable, and understanding. The perfect ingredients for a great crew and flight!

That's great, always turns any flight around.

Look forward to more TRs in the not too distant future!

Regards,
Pete



Where's the accelerometer on this thing?
User currently offlineB747forever From Sweden, joined May 2007, 17066 posts, RR: 10
Reply 16, posted (4 years 10 months 1 week 4 days 5 hours ago) and read 31729 times:

Excellent TR

Really enjoyed to read it.

Really sorry to hear that LH is lacking in some parts of their service. The food does indeed look tiny and not so appealing. But I am glad you got a friendly crew.

Quoting Abrelosojos (Thread starter):
I know from a revenue management guy that the flight the day before had 1 outbound passenger.

Wow, you dont even need a private jet anymore  Wink



Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlineMk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 17, posted (4 years 10 months 1 week 4 days 2 hours ago) and read 31567 times:

Very Interesting TR as always....Privatair/LH seems to be doing well on this route...

BOM tarmac looks busy. Lots of different a/c's there, nice to see improvements in the terminal too. Outside the terminal looks chaotic but thats generally what Mumbai is all about (its all good!!!).

The lounge looks inviting and the food offerings seem to be good and plenty. In fact your "kebabs/tikkis" look scrumptious, so does the kingfisher beer (i like, i like...hehehe).

Glad the crew was to your liking, However the food does look disgusting. The fish is definitely charred beyond recognition and the breakfast is nothing fancy either. To b e honest, the menu card look more appealing than the food.

How does this flight compare to J class on BOM-MUC on A330/340?? I guess this question is for anyone.

Thanks for sharing.....



come fly with me
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5090 posts, RR: 55
Reply 18, posted (4 years 10 months 5 days 16 hours ago) and read 30377 times:



Quoting Krje1980 (Reply 3):
I just gotta ask you though, do you _ever_ get tired of air travel? I mean, you state that you do a WEEKLY CCS-FRA flight, and this is in addition to all your other trips. I sometimes really wish I could fly more often (usually just a few times a year for me) but your schedule just seems crazy beyond belief! You must truly love air travel to cope with all of this. My hat's off to you!

= My schedule is crazy ... but the good thing is I love my job ... and I can put in vacation long weekends just enough to make it worthwhile.

Quoting Airbuseric (Reply 4):

The KLM AMS-IAD is done by B737-700 (73W). Officially the 73H is meaning B737-800(WL).

= Thanks.

Quoting Airbuseric (Reply 4):
That indeed unacceptable for a 'premium flight'. LH offers this all business class service, so one would expect to get something 'more' then what you described and showed to us here. The bad dinner meal, is something you should maybe even refuse and return to the crew. Let them heat up another one... This meal is definitely a fault of the crew, misuse of the oven.

= I have had a row of burnt meals on LH. Go figure!

Quoting Ojas (Reply 7):
I was really looking forward for the trip as it gives an idea of how the PNQ - FRA services are.

= Interestingly, from many conversations on board, a lot prefer to do outbound to PNQ and inbound from BOM.

Quoting Directorguy (Reply 9):
Privatair at this rate willl damage LH's J image and drive away pax who will be lured by the million and one airlines that don't serve burnt curry.

= Trust me ... Privatair's J class experience is better than what you get on LH mainline.

Quoting BrouAviation (Reply 10):
Nice report, however the photos aren't displayed here!

= Please confirm if you're still having this problem. Can others view the pictures?

Quoting BA319-131 (Reply 11):

The catering looks terrible, especially that burnt fish, I can't believe they offered it to you, it's too poor for words!

= Yup.

Quoting Rabenschlag (Reply 12):

All of this is such a shame. T1 in FRA in general. It is such a symbol of what a banana republic this country is about to become.

= Now now ... things are not that bad in Germany.

Quoting Skyfellow (Reply 13):
You mentioned in your report that you discussed this with the crew, and that they were very receptive. What was their reaction when you brought this up, and what was their opinion?

= Crew agreed. They were all pretty hard on LH and thought LH had no idea how to run a premium business. They were ashamed with the product they had to deliver.

Quoting KHI747 (Reply 14):
First of all where is the TR for the KHI flight and secondly my friend,next time you travel to KHI please inform me as i would absolutely love to meet you and take you around if you had the time.

= I will definitely let you know next time. It was a work trip, so not much free time. No TR ex-KHI because it is a personal policy not to do TR's on client trips. Poor form.

Quoting KHI747 (Reply 14):
Was the client PK by any chance?

= No.

Quoting KHI747 (Reply 14):

Anyhow nice TR but we are now waiting for the KHI one!

= Look above  Smile.

Quoting A1ring23 (Reply 15):
Did you ask what went wrong/for another meal?

= I did. They said initial catering was like this.

Quoting Mk777 (Reply 17):
How does this flight compare to J class on BOM-MUC on A330/340?? I guess this question is for anyone.

= Privatair is superior overall.

Saludos and thanks for reading,
A.



Live, and let live.
User currently offlineMilesDependent From Australia, joined Sep 2001, 856 posts, RR: 0
Reply 19, posted (4 years 9 months 2 weeks 1 day 17 hours ago) and read 28836 times:

Good report. I would have sent that dinner back and written a complaint letter to LH. Disgraceful to have a burnt meal, especially in J class.

User currently offlineAirIndia From United Arab Emirates, joined Jan 2001, 1641 posts, RR: 1
Reply 20, posted (4 years 9 months 1 week 4 days 8 hours ago) and read 28147 times:

Congrats on a brilliant report.

However, no EK yet?
cheers,
Guru


User currently offlineabrelosojos From Venezuela, joined May 2005, 5090 posts, RR: 55
Reply 21, posted (4 years 6 months 3 weeks 19 hours ago) and read 25154 times:

Quoting AirIndia (Reply 20):
However, no EK yet?
cheers,
Guru

= Let's put it this way ... to many business travels on them. EK does get my award for being the MOST inconsistent airline I take consistently  .

Saludos,
A.



Live, and let live.
User currently offlinedebonair From Germany, joined Jan 2004, 2428 posts, RR: 4
Reply 22, posted (4 years 6 months 2 weeks 6 days 6 hours ago) and read 24361 times:

Quoting Abrelosojos (Thread starter):
However, the “hardware” onboard was antiquated … the IFE was poor and the seat was way behind industry benchmarks.

Well, starting withe the new routes (Cairo, Tashkent etc.) a new interior was choosen:

a Boeing 737-800, which is currently operated on behalf of Lufthansa by the Swiss business jet operator PrivatAir. This aircraft has 24 seats in Business Class and 84 in Economy Class. Thanks to the spacious cabin interior of the Boeing 737-800, passengers travel in an extremely quiet and relaxed atmosphere.

chris


User currently offlineabrelosojos From Venezuela, joined May 2005, 5090 posts, RR: 55
Reply 23, posted (4 years 6 months 2 weeks 5 days 4 hours ago) and read 23387 times:

Quoting debonair (Reply 22):

Well, starting withe the new routes (Cairo, Tashkent etc.) a new interior was choosen:

a Boeing 737-800, which is currently operated on behalf of Lufthansa by the Swiss business jet operator PrivatAir. This aircraft has 24 seats in Business Class and 84 in Economy Class. Thanks to the spacious cabin interior of the Boeing 737-800, passengers travel in an extremely quiet and relaxed atmosphere.

chris

= Chris, what kind of seats do these new aircraft have?

Saludos,
A.



Live, and let live.
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