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Austrian Airlines(OS) Business Class To Tokyo.  
User currently offlineBrianDromey From Ireland, joined Dec 2006, 3931 posts, RR: 9
Posted (5 years 1 month 2 weeks 6 days 4 hours ago) and read 32767 times:


DATE : 04/NOV/2009

FLIGHT : OS418

AIRLINE : AUSTRIAN AIRLINES
ROUTE : CDG (Terminal 2D)-VIE-NRT
CLASS : BUSINESS CLASS


Austrian Airlines were offering some great fares on business class flights to Tokyo, needing miles to retain BG*G, I decided the trip would be a good way to see somewhere new, try a new airline and earn miles at a relatively affordable rate.

Booking & Check-In
Booking was made on-line at aua.com, here OS have a functional website, which works well, seat assignment is done on-line at the time of booking and OS also allow you to download your flight details as a calendar entry, very useful. A few days before departure an e-mail was sent with the usual flight information, but also weather and attractions as my destination. I was very impressed. The only negative about the experience was I could not check-in online. I’m not sure why, I think there may have been some issue with my booking, OS help desk said OLCI was not available on any of my selected routes, but I saw people with A4 paper boarding cards.
The check-in process was swift at CDG 2D and the check-in agent made pleasant and friendly conversation, boarding cards were printed for my entire journey. I was guided to the AF lounge, which OS use at CDG – there is extensive co-operation between OS and AF on the VIE-CDG route. The lounge was a bit tatty, dimly lit and a sparse selection of snacks and drinks, French language reading material only, but a number of computers were available, as were an ample number of seats. Definitely a better place to spend time waiting for boarding than the gate.

On-Board
I was greeted at the door by a very pleasant crew and my jacket was taken very quickly once boarding was almost complete. There were just 131 of us on this A321 to VIE today, with five of us in business class. OS do not use convertible seating within Europe, the middle seat on both sides is kept free, although with the light load today all of us in J had a row to ourselves. The seats on this early-model A321-100 did not have adjustable headrests, but the seats were still very comfortable with more than ample legroom.
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0525.jpg
Newspapers and magazines were offered prior to take-off, with ample English language choices. Information on the flight time, etc was given from the flight deck in German, followed by English.
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0522.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0523.jpg
After take-off a meal was quickly brought to our seats – there were no menus or choices on the flight today, nevertheless, the prawn dish was delicious. The meal portions were just right in size and quality. A nice glass of Austrian red washed the whole meal down very nicely. The one negative was the bread, it was a little bit hard – like it had been flying around Europe all day, and neither was it warmed.
The crew themselves were very friendly, the purser remained up front to look after the few of us in J, while the 3 remaining crew looked after those in Y. Rounds of tea/coffee were made and as the trays were cleared away more drinks were offered. http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0524.jpg
All-in-all, it was a great flight, arrival into VIE was some 25+ minutes early, as would become a pattern on my OS flights.

The following morning it was time for my flight to NRT. I was able to enjoy a brief around Vienna after my night in a city centre hotel, I was struck by a very pleasant city, with very friendly people. I was able to check-in at the downtown “Wien-Mitte” station, where OS allow check-in and also a bag-drop facility.
Check-In
VIE is a somewhat dated terminal, but very functional and easy to navigate. There are a number of lounges, being *G and travelling in J today, I had a choice of any lounge. All of the OS lounges are relatively small, but the lounge at the A gates has nice views over the airfield and a new terminal/pier which appears to be approaching completion.
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0526.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0528.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0527.jpg
The lounges are brightly decorated with excellent food options, soups, breads sandwiches, salads and drinks. I was very impressed, although the lack of Wi-Fi is perhaps the only area which could be improved. Although small, there is no lack of seats and plenty of variety, from formal seats with tables, to lounge seating and also chase-long type seating, all in bright colors. Very good.

On-Board

Security at VIE is done at the gate – I’m not a fan of this as its hard to know exactly when is the right time to leave the lounge/enter the gate area. I was immediately admitted to the screening area via the Business Class/*G lane, skipping the long-ish queue. Boarding for business class passengers was via L1, Economy passengers board via L2. I was greeted by the purser and guided to my seat. Friendly cabin crew were helping with baggage, while the chef was already in his whites, complete with hat handing out Menu’s and taking dinner orders. Two Japanese crew were also on-hand and taking breakfast orders.
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0530.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0531.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0529.jpg
My first impression of the cabin was good. The forward cabin of the 777 has just 35 seats in a 2-3-2 layout, none of the middle seat were occupied, although every other seat was. In total there were 42 in J today (there are 14 additional seats behind doors 2). The purple seats looked classy and were comfortable – although the seat is definitely towards the “orthopedic” end of the scale. Usual welcome drinks were followed by the handing out of 500ml bottled water, it was then safety video time and the captain welcomed us aboard, flying time today, 10h25.

Shortly after take-off the IFE began, a somewhat antiquated tape-based system. No AVOD here, but a relatively decent selection of movies, games and music. The Purser then came to each passenger in turn, introducing herself and offering any assistance. A very nice touch. A refreshing hot towel was given to each passenger and tableware was passed out to each passenger.
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0583.jpg
I choose the Japanese, as did my seat-mate;
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0532.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0533.jpgSmoked salmon appetizer. Delicious - I ate this in one bite!
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0534.jpg
Creamy soup.
Pictures of my main course appear to have disappeared, sorry!
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0535.jpg
Delicious desert.
Vienesse Coffee to finish
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0536.jpg

The entire service is done from a trolley – its very classy and great for desert as you can pick and choose what you like.

After dinner and coffee, it was time to recline into “bed” mode. Although the OS seat is an angled lie-flat seat I did not slide down at all and had several hours blissful sleep, with the aid of the earplugs and eye-mask provided.
Spring Rolls, a lovely midnight snack was offered:
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0537.jpg

Two hours prior to arrival breakfast was served:
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0538.jpg
Again, this was delicious.

Arrival into NRT was almost an hour ahead of schedule. I was already looking forward to my return journey!

OS uses the ANA lounge (there is also a choice of UA Red Carpet Club, which I passed on). Check-in was at the First Class/*G area, handled by excellent and friendly ANA staff.
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0540.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0539.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0548.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0550.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0554.jpg

http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0547.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0559.jpg
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0557.jpg

On the return service the following was served:
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0560.jpg
Appetizer
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0562.jpg
Starter
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0564.jpg
Main – Fillet of Beef – delicious
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0567.jpg
desert trolley
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0568.jpg
fabulous dessert.

Mid-flight snack
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0569.jpg
Second service
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0570.jpg

My only problem with OS – the tea cups are no larger than thimbles.
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0577.jpg



The contents of the seat pocket:
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0579.jpg
Amenity Kit:
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0584.jpg

It was with genuine sadness that the flight touched down 40 minutes early at VIE. I was sad to leave the aircraft and would not have minded flying another 11h35 with this great, friendly and approachable crew.


Meal VIE-CDG
http://i160.photobucket.com/albums/t175/BrianDromey/CIMG0576.jpg


Overall, I consider OS to be a highly under-rated carrier. The in-flight service is brilliant, the food incredible, the ground experience at VIE is certainly equally as stress free as at ZRH. Classy touches like trolley service and in-flight chef make a massive difference in terms of product differentiation and adding value. I thought the triangular service-wear to be both classy and functional. I loved the way the trianguals shapes wasted so little space and made room on the table for glasses, cups and so on. The long-haul business class seat is excellent, very comfortable as a seat. As a bed it is a truly flat (albeit not horizontal) surface, not like other carriers which can have many lumps and bumps. LX and ZRH are currently viewed as the crown in the STAR and LH group in Europe, I think OS are seriously underrated and if LH can get the financial situation under control then OS has everything it needs to become a great carrier. OS are certainly every bit as good as LX, both in the air and on the ground.


I hope you enjoyed this trip report. Any questions, comments, etc are more than welcome.

[Edited 2009-11-08 17:06:52]


Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
23 replies: All unread, jump to last
 
User currently offlineJFKMan From United States of America, joined Mar 2007, 598 posts, RR: 1
Reply 1, posted (5 years 1 month 2 weeks 6 days 4 hours ago) and read 32767 times:

Wonderful TR! Austrian looks fantastic. The portions look huge! Even on the inter-europe flight.

Great service, great trip. Thanks for sharing  Smile



US / AA - JFK / TPA
User currently offlineAeroflot001 From Argentina, joined Oct 2009, 412 posts, RR: 0
Reply 2, posted (5 years 1 month 2 weeks 6 days 3 hours ago) and read 32767 times:

Very nice trip report and the food does look rather good. An austrian foreign exchange student is attending my school and I am going to ask him if hes ever flown Austrian. Once again great trip report.

User currently offlineStefanPAD From Germany, joined Dec 2005, 282 posts, RR: 0
Reply 3, posted (5 years 1 month 2 weeks 5 days 18 hours ago) and read 32767 times:

Hi,

nice to read about your OS experience. Food and everything else looked pretty good. I hope these standards will survive under LH roof. Thanks for sharing.

Stefan


User currently offlineOA260 From Ireland, joined Nov 2006, 27342 posts, RR: 60
Reply 4, posted (5 years 1 month 2 weeks 5 days 18 hours ago) and read 32767 times:

Hi Brian,
Very nice report. Nice insight in to the OS L/H product. I know from my experiences of their shot haul they are up there with LX and your report has certainly reinforced that image.

What a cool route to do . Would love to do it myself someday.

Thanks for the great report.

Philip


User currently offlineINNflight From Switzerland, joined Apr 2004, 3767 posts, RR: 59
Reply 5, posted (5 years 1 month 2 weeks 5 days 16 hours ago) and read 32767 times:

Would love seeing the photos but they don't show up as you exceeded photobucket's bandwidth limit.

Using a hosting site like flickr would be better....unlimited bandwidth and it's free too!



Jet Visuals
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6945 posts, RR: 77
Reply 6, posted (5 years 1 month 2 weeks 5 days 12 hours ago) and read 32767 times:

Very interesting report, always nice to read about OS. The food looks great as usual.

Quoting BrianDromey (Thread starter):
Overall, I consider OS to be a highly under-rated carrier. The in-flight service is brilliant, the food incredible, the ground experience at VIE is certainly equally as stress free as at ZRH. Classy touches like trolley service and in-flight chef make a massive difference in terms of product differentiation and adding value. I thought the triangular service-wear to be both classy and functional. I loved the way the trianguals shapes wasted so little space and made room on the table for glasses, cups and so on. The long-haul business class seat is excellent, very comfortable as a seat.

OS has been famous for good service for many years. Btw - it was Niki Lauda who introduced Do&Co gourmet catering and triangular service-wear on Lauda Air. Fortunately, OS decided to keep that, together with the ex-Lauda Air 777s.


PH



Nothing's worse than flying the same reg twice!
User currently offlineAustrianZRH From Austria, joined Aug 2007, 1408 posts, RR: 0
Reply 7, posted (5 years 1 month 2 weeks 5 days 11 hours ago) and read 32767 times:

Great report, unfortunately the pics are not working any more  Sad.

OS are really nice. I flew them this March ZRH-VIE (in Y), and I was amazed. The highly praised LX on the return trip gave me a small dry turkey sandwich which makes you even more hungry than you've been before, plus a tiny cup of coke.
On OS outbound, I recieved a filling roastbeef sandwich with horseradish, mayo, and lettuce, plus a small salad and a piece of cake. As a drink I had a nice glass of red wine plus a whole 300 ml bottle of sparkling water. In Y intra-European, the only legs I have the comparison as I have flown neither long-haul, OS is in my opinion clearly ahead of LX.



WARNING! The post above should be taken with a grain of salt! Furthermore, it may be slightly biased towards A.
User currently offlineT8KE0FF From United Kingdom, joined Apr 2009, 419 posts, RR: 1
Reply 8, posted (5 years 1 month 2 weeks 5 days 11 hours ago) and read 32767 times:

No Pictures! Would love to see them, sounds great Big grin


RJ85 E145 E195 A319 A320 A330 A340 A380 B737 B747 B757 B767 B777 B787 DH4
User currently offlineBrianDromey From Ireland, joined Dec 2006, 3931 posts, RR: 9
Reply 9, posted (5 years 1 month 2 weeks 5 days 10 hours ago) and read 32767 times:

Thanks for all the nice comments so far.

Quoting T8KE0FF (Reply 8):
No Pictures! Would love to see them, sounds great 

Sorry about the lack of pictures, a new link here:
http://www.flickr.com/photos/28329899@N04/

Hope this work.



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1209 posts, RR: 20
Reply 10, posted (5 years 1 month 2 weeks 5 days 10 hours ago) and read 32767 times:

Hola BrianDromey!

Thnaks for this unusual TR on OS, it is not often we get to see their long-haul product.

I think OS and LX offer one of the best European products up in the sky.

I have tried to fly OS but their schedules do not often accomodate to my needs, try to work on those myself and get a chance to try it by myself.

As much as you praise their inflight service, there are a couple of things that call my attention negatively. I do no quite like the colors of the seats, it looks some quite outdated to me and the fact of having 3 people seating together in the middle is quite apalling.

Food presentation looks superb, I hope it lasts.

BTW, does the cook come around the cabin after meal service to collect any comments from passengers?

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineShamrock350 From Ireland, joined Mar 2005, 6373 posts, RR: 14
Reply 11, posted (5 years 1 month 2 weeks 5 days 10 hours ago) and read 32767 times:

Great report Brian!

Sounds like you had a really good flight with OS, their product looks brilliant and I'm impressed with the way they present meals, the triangular dishes are something I haven't seen before. Great photos as well, at first I didn't like the colour scheme Austrian have for their business cabin but now I think it's unique and makes a great change from the blue and grey which have become so common.

Thanks for posting.

Kevin


User currently offlineLYchemsa From United States of America, joined Oct 2009, 1280 posts, RR: 3
Reply 12, posted (5 years 1 month 2 weeks 5 days 6 hours ago) and read 32491 times:

I have flown OS and LX Y longhaul and OS is the best.

User currently offlineBrianDromey From Ireland, joined Dec 2006, 3931 posts, RR: 9
Reply 13, posted (5 years 1 month 2 weeks 5 days 6 hours ago) and read 32464 times:

Thanks for all the comments so far, I would love to be able to embed the photos properly, but can't edit the post any longer - I wonder if a mod could temporary unlock it?

Quoting Rogerbcn (Reply 10):
does the cook come around the cabin after meal service to collect any comments from passengers?

He didn't on either of my flights. He is kept quite busy though, the mid-flight snack on the NRT-VIE leg appeared to be made from "leftovers" - i.e. spare portions not handed out.

Quoting Rogerbcn (Reply 10):
I do no quite like the colors of the seats, it looks some quite outdated to me and the fact of having 3 people seating together in the middle is quite apalling.

I was unsure about the 2-3-2 layout, but in reality is is quite ok. the middle seat is only a problem if one is a single traveller on my eastbound flights the centre seats were not occupied at all, on the westbound it was couples traveling together that had an aisle and centre together. Airlines like Ba hand UA have 2-4-2 on the 777 in J - even worse! As for teh colours, greens and purples are contemporary. This is the risk that an airline takes when a colour other than grey or blue is selected - opinion will be polarised, I loved it!

Quoting Shamrock350 (Reply 11):
I think it's unique and makes a great change from the blue and grey which have become so common.

Personally I really like both purple and green, so the cabin colours really suited me. The wood paneling on the seats reminded me of BA F, it felt really classy, welcoming and warm, when combined with the red uniforms of the crew there was plenty of colour! It all worked really well, IMHO. Once on board there could be no doubt that one is on OS.



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineShamrock321 From Ireland, joined May 2008, 1612 posts, RR: 1
Reply 14, posted (5 years 1 month 2 weeks 5 days 4 hours ago) and read 32271 times:

Writing is good, but ant enjoy it with the exceeded bandwith messages.

User currently offlineMH017 From Netherlands, joined Apr 2005, 1692 posts, RR: 30
Reply 15, posted (5 years 1 month 2 weeks 4 days 18 hours ago) and read 31668 times:

I've always regarded OS as the 'diamond' in the Star Alliance, and this TR proves once again !!!

Hope, OS will and can keep these standards once under the 'wings' of LH...



don't throw away tomorrow !
User currently offlineShamrock104 From Ireland, joined Sep 2000, 524 posts, RR: 1
Reply 16, posted (5 years 1 month 2 weeks 3 days 18 hours ago) and read 30625 times:

Great report. Nice to see as I'm doing exactly the same routing in March - for the same reason : ) Definately a fan of OS shorthal, although I noticed on a recent trip catering again has been cut back signifcantly. Business is still good though.

User currently offlineBrianDromey From Ireland, joined Dec 2006, 3931 posts, RR: 9
Reply 17, posted (5 years 1 week 4 days 20 hours ago) and read 27638 times:

Thanks for all the comments, for those of you who haven't seen them, the pictures are now up and running again guys.

Brian.



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineDirectorguy From Egypt, joined Jul 2008, 1708 posts, RR: 11
Reply 18, posted (5 years 1 week 4 days 18 hours ago) and read 27412 times:

Great TR, I have always felt that OS was an underrated gem, glad others think so. A very efficient and pleasant experience; the catering looks simplistic but better safe than sorry. Thanks for sharing :P

User currently offlineFauzi From Brunei, joined Jul 2005, 219 posts, RR: 0
Reply 19, posted (5 years 1 week 4 days 13 hours ago) and read 26984 times:

hey! doesnt the b767 look awesome with those winglets?   

service and food looks good on austrian. i'd definitely want to try them soon!

[Edited 2009-12-17 07:41:13]


BI - The Asian Underdog
User currently offlineNethkt From Thailand, joined Apr 2001, 1093 posts, RR: 3
Reply 20, posted (4 years 12 months 19 hours ago) and read 25453 times:

The presentation of Japanese food onboard AUSTRIAN is much better than UNITED (lame) OBENTO set. Sorry UA lovers, but that is true.

Thank you for the pics and reviews of Austrian B777 Business class service.



Let's just blame it on yields.
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8596 posts, RR: 54
Reply 21, posted (4 years 11 months 1 week 1 day 8 hours ago) and read 23990 times:
Support Airliners.net - become a First Class Member!

Hi Brian,

Excellent TR, great insight into this little reported upon carrier.

OS sits in the shadow of LX and LH, but seems to be more of the LX quality than LH.

I hope to one day find the 'need' to fly OS.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineAnshuk From United Kingdom, joined Feb 2009, 486 posts, RR: 0
Reply 22, posted (4 years 11 months 1 week 1 day 7 hours ago) and read 23826 times:

That 787 looks STUNNING! I never thought the *A livery could look so good on a plane. Wow!

Thank you for the great TR, it was a good read  Smile


User currently offlineThai744 From Australia, joined Jun 2004, 303 posts, RR: 0
Reply 23, posted (4 years 11 months 1 week 21 hours ago) and read 23457 times:
Support Airliners.net - become a First Class Member!

Great TR and thanks for posting!

I've never flown Austrian, but I'm super-impressed with what they offer!

Seem to be the best J class service I've seen on any trip report on A-net!

Maybe they can hook you up to do some adverising for them? Haha...

Thanks again!


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