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Airline Of The Year: OZ TPE-ICN "J"  
User currently offlinePlanereality From United States of America, joined Sep 2008, 103 posts, RR: 0
Posted (4 years 10 months 1 week 6 days 9 hours ago) and read 10248 times:

http://i489.photobucket.com/albums/rr252/luxuryairandsea/DSCN3105.jpg

There were a few restaurants on the second floor of the terminal, before security, and I was able to grab a late breakfast consisting of egg & beef in sauce over rice. I was at the Asiana check-in counter when it opened, roughly 3 hours before departure. A few shots of the terminal:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00060-20091021-2208-Copy.jpg
http://i489.photobucket.com/albums/rr252/luxuryairandsea/DSCN3053.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/DSCN3058.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00062-20091021-2210.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00072-20091021-2335.jpg

Just before the staff began checking in passengers, they all came out from behind the desk, lined up and sang a song in Chinese and then bowed. You know, just like they do in the United States….

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00070-20091021-2335.jpg

more terminal pre security:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00064-20091021-2214.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00066-20091021-2215-Copy.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00063-20091021-2213-Copy.jpg

I was checked in through to Los Angeles and given lounge passes for Taipei and Seoul. There was a long line at security and I did not see a first or business class dedicated check in line, but the line moved quickly, as passengers were not required to remove laptops or shoes nor were they required to show their toiletries in plastic bags.

Asiana flies once daily from Taipei to Seoul using an Airbus A330-300 with the exception of Thursdays when a Boeing 767-300ER is used for the service.Because I was flying on a Thursday, the Boeing 767 was used for the short 1 hour 55 minute flight. Our plane to Seoul:

http://i489.photobucket.com/albums/rr252/luxuryairandsea/DSCN3094.jpg

The 2-1-2 business class cabin configuration was 80% full. After being seated, water and juice were offered, but I did notice that champagne was offered to the other aisle in business class.
http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00097-20091022-0221.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00101-20091022-0222.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00099-20091022-0222.jpg

I used the bathroom just before the meal service began and when I returned to my seat, I noticed that hot towels had been distributed. I was sure they would give me one when I returned to my seat, but they didn’t and I had to ask. Now, you might say, “gee, what kind of high maintenance passenger are you?”

In my defense, this is Asiana, known world-wide for spectacular service and I had very lofty expectitions for them. It’s like when the Yankees don’t win a World Series, there are 29 teams that don’t win the World Series and their fans are not overly dissapointed, but for Yankee fans, the bar is set higher. The Yankees are not evaluated on a relative basis (against other teams) rather on an absolute basis: themselves. Between the champagne (or lack thereof) and the hot towel, Asiana, already had 2 strikes against them…pun intended.

Anyway, what a treat to be served a full hot meal on what amounted to be less than a 2 hour flight. The beef was delicious and even the bread was soft.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00105-20091022-0340.jpg

Post dinner drinks were refilled often and accompanied by a gourmet bag of nuts each time. While the seats have plenty of legroom, I found them somewhat uncomfortable. They recline more than typical domestic first class seats but do not go fully flat or even almost fully flat. The seats are indeed comfortable but I just found them to be a bit awkward in the full recline position. This is the seat in “full” recline:
http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00108-20091022-0435.jpg

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00106-20091022-0431-Copy.jpg

All of the on-demand movies were in Korean, which is a problem if you do not speak Korean. Luckily, the music selection was vast and I did enjoy flipping through a bunch of songs I had not heard in a while. Slippers and headphones were placed at each business class seat before we had boarded.

http://i489.photobucket.com/albums/rr252/luxuryairandsea/IMG00107-20091022-0432.jpg

The flight attendants were friendly as could be and very attentive, despite a few minor oversights. What impressed me the most about Asiana was that, even on a short flight, they bring all the amenities to the table. It seems they have one service mode: do everything in their power to please passengers, REGARDLESS of the length of flight. Well done Asiana!


Andiamo!
9 replies: All unread, jump to last
 
User currently offlinePlanenutz From , joined Dec 1969, posts, RR:
Reply 1, posted (4 years 10 months 1 week 6 days 9 hours ago) and read 10079 times:



Quoting Planereality (Thread starter):
Just before the staff began checking in passengers, they all came out from behind the desk, lined up and sang a song in Chinese and then bowed. You know, just like they do in the United States….

The OZ check-in staff at SGN did the same thing when they opened up for check-in to ICN. I found this to be very interesting, considering they were all contract staff from a ground handling company, rather than bona fide OZ employees.


User currently offlineMtaabq From United States of America, joined Oct 2009, 81 posts, RR: 0
Reply 2, posted (4 years 10 months 1 week 6 days 9 hours ago) and read 10072 times:

I am never ceased to be amazed at the level of service in Asian carriers "J" class on short-haul flights.

Champagne and hot towels? As the US members of A*net will tell you here in the States we're lucky to get a bottle of warm water and a tissue! No, you should not have had to ask for them, much less on a carrier that boasts that they are Airline of the Year.

This A*net member thanks you and everyone who provides trip reports for short flights no matter what class of service you've purchased.

Well done, Planereality!  bigthumbsup 


User currently offlineMAH4546 From Sweden, joined Jan 2001, 32789 posts, RR: 72
Reply 3, posted (4 years 10 months 1 week 6 days 7 hours ago) and read 9896 times:

Great trip report. Thanks!

Quoting Mtaabq (Reply 2):
Champagne and hot towels? As the US members of A*net will tell you here in the States we're lucky to get a bottle of warm water and a tissue! No, you should not have had to ask for them, much less on a carrier that boasts that they are Airline of the Year.

My most recent short flight (about 2h20m in air) on American Airlines (JFK-MIA) had warm nuts, hot towels, a steak dinner with appetizer served separately and salad, and really good tasting ice cream to boot. AA and CO in particular still have pretty high F service standards, even domestic. Though, yes, not quite to the impeccable Asian standards.

U.S. airlines aren't all that bad in in F, especially during airline-defined "meal times."



a.
User currently offlineWNCrew From United States of America, joined Jun 2006, 1473 posts, RR: 10
Reply 4, posted (4 years 10 months 1 week 6 days 7 hours ago) and read 9787 times:

..and when wearing jeans and tennis shoes it's sort of odd that we can be so picky. The level of pax presentation (shell we say) also used to match the level of service onboard. Now.....not-so-much...


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6808 posts, RR: 77
Reply 5, posted (4 years 10 months 1 week 6 days 3 hours ago) and read 9363 times:

Interesting report, OZ's J Class product looks quite good.

Quoting Planereality (Thread starter):
Just before the staff began checking in passengers, they all came out from behind the desk, lined up and sang a song in Chinese and then bowed.

Very impressive, that even beats what I saw in Japan.

Quoting Planereality (Thread starter):
All of the on-demand movies were in Korean, which is a problem if you do not speak Korean. Luckily, the music selection was vast and I did enjoy flipping through a bunch of songs I had not heard in a while. Slippers and headphones were placed at each business class seat before we had boarded.

That's odd. Were the TVs part of the seats or did you get a video player?


PH



Nothing's worse than flying the same reg twice!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8546 posts, RR: 54
Reply 6, posted (4 years 10 months 1 week 6 days 1 hour ago) and read 9135 times:
Support Airliners.net - become a First Class Member!

Short but good TR.

Food looks good.

Quoting Planereality (Thread starter):
this is Asiana, known world-wide for spectacular service

- I didn't think they were that good.

Quoting Planereality (Thread starter):
While the seats have plenty of legroom, I found them somewhat uncomfortable

- Do the A330's have a newer seat? - The 767 fleet is quite old and are slowly reducing in number as more 330's enter the fleet.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 8
Reply 7, posted (4 years 10 months 1 week 5 days 13 hours ago) and read 8469 times:

Interesting report - thanks! I have to agree that the seat looks somewhat uncomfortable in full recline - can't quite put my finger on why, it just looks ungainly. But overall, a very good-sounding service for a relatively short flight. It does seem odd that they wouldn't have a least a couple of video selections in Chinese or English, though.

Question - in the meal picture, what is in that tube just above the beef?

And I have to say, the font and color of the "Diamond Member Check-In Lounge" sign just screams "strip club"!  Silly


User currently offlineEwRkId From United States of America, joined Dec 2008, 594 posts, RR: 0
Reply 8, posted (4 years 10 months 1 week 5 days 13 hours ago) and read 8446 times:



Quoting Planereality (Thread starter):
Just before the staff began checking in passengers, they all came out from behind the desk, lined up and sang a song in Chinese and then bowed. You know, just like they do in the United States….

Very Cool!! I hope you were being saracastic about the U.S. thing? If you aren't I want to know at what airport wink 

Quoting Planereality (Thread starter):
The flight attendants were friendly as could be and very attentive, despite a few minor oversights. What impressed me the most about Asiana was that, even on a short flight, they bring all the amenities to the table. It seems they have one service mode: do everything in their power to please passengers, REGARDLESS of the length of flight. Well done Asiana!

Job well done to them!! Asiana always seem to be a nice and up and coming airline, i was hoping they would start EWR-ICN due to CO's entrance to Star, but i doubt it..


User currently offlinePlanereality From United States of America, joined Sep 2008, 103 posts, RR: 0
Reply 9, posted (4 years 10 months 1 week 3 days 20 hours ago) and read 7633 times:



Quoting WNCrew (Reply 4):
..and when wearing jeans and tennis shoes it's sort of odd that we can be so picky. The level of pax presentation (shell we say) also used to match the level of service onboard. Now.....not-so-much...

ah....I knew someone would catch that  Wink I suppose I am too used to flying domestic (U.S.) premium cabins where some carriers' service deteriorated long before the attire of premium passengers

Quoting PlaneHunter (Reply 5):
Were the TVs part of the seats or did you get a video player?

The were part of the seat

Quoting ExFATboy (Reply 7):
And I have to say, the font and color of the "Diamond Member Check-In Lounge" sign just screams "strip club"!

My sentiments exactly! hilarious...

Quoting EwRkId (Reply 8):
I hope you were being saracastic about the U.S. thing?

Very much so  Smile

Thanks all for the comments!
-Chris



Andiamo!
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