Date : 4 December 2007
Flight : SQ221
Airline : SINGAPORE AIRLINES
Route: SIN – Terminal 2 to SYD – International Terminal
Scheduled Dep. Time (Actual Dep. Time): 2040 (2038)
Scheduled Arr. Time (Actual Arr. Time): 0735 (0710)
Class : Economy Class
Aircraft Reg.: 9V-SKA
We left BWN on BI to SYD via SIN for our annual family vacation. As an aviation enthusiast, I persuaded my dad to book the A380 flight, even though I think there was a substantial premium charged, but it was definitely worth it!
It has been two months since SQ launched the first A380 commercial flight, and the hype was still pretty much there! Everyone waiting to board was so excited, even the check-in agents.
Booking & Check-in
Booking was done via our travel agent, and I don’t think there was any problem. We arrived at T2 around 1800, and check-in took about 15 minutes, which left us less than two hours to spend, which I don’t mind because there are lots of things you can do at Changi Airport! The check-in agent assured us that we’ve got our seats that we booked, and she herself said that after hearing passenger reviews of the A380, she can’t wait to fly in one! And the customer service at Changi Airport is something airports around the world should look up to!
Boarding & Onboard
Boarding commenced at 1945, and we were separated to Suites, Business, Economy (Upper and Main Deck). On the plane, we were each greeted and shown personally to our seats by the cabin crew, which I think is a nice personal touch even on Economy. As soon as we were on board, people couldn’t wait to start taking photos of the plane, including myself!
The IFE screen was a pleasant sight, as it was pretty big and full of gadgets and programs! But as with a lot of IFEs, the system sometimes lagged, and my movie froze once and I had to restart, but I guess that was just a one-time thing. I was also intrigued by the new seats, as the IFE box was now tiny, the more practical location of the reading light and the seats were much more comfortable even though they were still the same thickness. One thing I like about the A380 is the availability of the side-storage compartments.
The big IFE screen
The new location of the LED reading light. I think it is now more practical and less obtrusive to other passengers.
The spacious storage for window seats
A380's safety card.
As soon as engine were started, I couldn’t feel or hear the engines roar to life, unless I really concentrated on it. And take off roll was so smooth, and lift off was nothing like I’ve experienced before, as the angle wasn’t that steep and you weren’t pushed back into your seats that much. Is this an Airbus thing, or is it just the A380? The windows were also much larger, and the engine noise in the cabin was relatively low, that you could whisper to the person next to you. Meals were served an hour after takeoff and an hour before landing. Meals were alright, but the ice-cream were deeeeelicious!
Finals over Sydney
Arrival at Sydney was slightly ahead of schedule, and immigration was swift as we used the fast-track lane, thanks to our KrisFlyer status. I think at that time there were some constructions going on, but never the less the airport was no different than the other Aussie airports like BNE, in terms of atmosphere and the people, it was all very “Aussie Aussie Aussie, oi oi oi!”
The A380 definitely lived up to the hype, as it was a fantastic plane even though at first I was wondering how such a humongous plane could even lift off. Cabin service and product was typical of Singapore Airlines, as it was mainly faultless and very courteous. Of course, I would definitely fly with SQ again.
Booking System & Call Centre 9/10
Flight Punctuality 10/10
Total Score = 88%
[Edited 2009-12-17 23:57:07]