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SIN-NRT-SIN On ANA Eycl (pics)  
User currently offlineSIN7 From Singapore, joined Jun 2007, 170 posts, RR: 0
Posted (4 years 6 months 3 weeks 2 days 12 hours ago) and read 13963 times:

It’s time to take a break and a well deserved vacation after all the hard work done in 2009. This is my first time on ANA. As usual, service by asian airlines is almost always good. However, service by the Japanese would take another notch up and would be even more polite, courteous and efficient.



8 Dec 2009
SIN-NRT
NH 902 – B767
STD: 2325
STA: 0705+1

Settling down in the cabin. FA helping pax to stow in the overhead bins.



ANA’s B767 cabin has been retrofitted in the likes of the B777 cabin.
This makes the cabin spacious as compared to the standard B767.



Just in front is Club ANA Business Class. It was separated by a curtain. I think this separation could have been done better than just a grey curtain with a flimsy signage hanging.


Before take off, hot towels and bottled water were given out.

After take off, FA came down the aisle with drink service.



After the drink service, FA served a Danish pastry – sorry I forgot to take a pic.
As it was an over night flight, there was not much I could take as the lights were dimmed.
About 2 hours before landing, lights came on. Hot towels were given out and then breakfast. On ANA economy, there’s no choice for breakfast. Everyone gets the western breakfast.

Anyways, the meal was alright. One comment, the bead rolls were preset and hence it was cold. Other airlines are better than ANA is that bread rolls are warmed in oven prior to serving to pax – like TG, MH, CX and SQ. My hunch, is that NH uses steam oven and hence can’t warm the bread rolls unlike convection ovens used on other airlnes.

Breakfast:
Fresh Fruits and Yoghurt
Potato Salad
Omelet / Sausage / Hash Brown
Roll & Butter
OJ / Coffee / Tea / Japanese Tea



Approaching NRT



Haneda (Tokyo) - Itami (Osaka)
NH – B777
STD: 1000
STA: 1105

I was going to Osaka. NH next flight from NRT to Osaka (Itami) is at 4pm. I’m not going to wait for 7 hours for the next flight. Hence, took the limousine bus from Narita to Haneda (about 90 minute ride) for the flight to Osaka. Chose Itami as it’s nearer to town than Kansai.

I was booked for the 1100 flight. However, I arrived at Haneda at 0845. After a check on the departure board, found an earlier flight with vacancy. Went to the counter and inquired if I could make the change. No problems at all and was able to take the 1000 flight.

The B777 that will take me to Osaka (Itami).


Cabin B777




Seat




From the screen, ready for take off.


Drink service for the short flight.


Japanese tea




The return NRT-SIN
18 Dec 2009
NRT-SIN
NH 111 – B767
STD: 1040
STA: 1720

On the way to the gate



The classic 747 with the King’s anniversary seal.


The B767 a/c as NH111 for NRT-SIN Reg No 618


The flight had about 5 uncouth, uncivilized, ill-mannered, crude, loud mouth Singaporeans on a group travel. Pray you never ever have to travel with them. As a Singaporean among other pax and especially with the Japanese, it was EMBARRASSING!. They yelled at a younger Singapore passenger (not in their group) who was stowing his luggage and was causing a bit of a jam. Come on, it’s just a little traffic along the aisle that won’t kill anyone. When the FA told one of the lady not to take pics while the a/c is on the ground, she imitated the FA humiliatingly to her friends. They should be barred from ever flying out of SIN. I forced myself not to think about them and to enjoy the flight. So here it goes . . .

Just next to NH111 was SQ’s A380. Still don’t like the looks of it. But it’s a wonderful a/c to fly in. So much quieter than the B767. A gentle giant indeed.


Seat












"My Choice" snack menu. Available after main meal service.


Hot towels once a/c doors were closed.


ANA’s B767 cabin in B777 interior








PTV
Choices were not that extensive.
But it’s good enough for regional destinations.








Last look at Japan


Drink service.
FAs made two rounds of drink service.






The galley where FAs were preparing lunch.


Meal Service
No menu card for each pax. However, FAs handed out a picture card for pax to make their choice.

The choice for NRT-SIN


On the reverse is lunch for the SIN-NRT sector


Tray set up










After meal trays were collected, FAs walked down the aisle every 15 minutes. At times they also came with drinks. Awesome service.



Flying over the Philippines


A very bare, but clean lavatory.


2 hours before arrival, ice-cream was served


Arrival at SIN was delayed by 10 min due to ATC.
Last look at the cabin before leaving the a/c.




ANA's service is top notch. It would definitely be even better in First and Business.
However, their IFE could be better.
If I’m not wrong, all ANA’s flights are staffed by all female FA crew.
Don’t mean to be sexist, but in time of certain emergencies, a few male FAs around would be advantages?

Wishing one and all Merry Christmas and Happy New Year.


8 replies: All unread, jump to last
 
User currently offlineCOEWR2587 From United States of America, joined Apr 2004, 607 posts, RR: 2
Reply 1, posted (4 years 6 months 3 weeks 2 days 8 hours ago) and read 13346 times:

wow great trip report. ANA looks very impressive for economy


Newark Airport...My Home Away From Home
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8465 posts, RR: 55
Reply 2, posted (4 years 6 months 3 weeks 2 days 7 hours ago) and read 13166 times:
Support Airliners.net - become a First Class Member!

Nice report & pictures, thanks for sharing.

I too flew NH902 earlier this year, though in J. Not a bad flight but these regional J class deats are not that great given the length of some sectors.

Comaped to JAL, NH are the better carrier in my experience.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4742 posts, RR: 26
Reply 3, posted (4 years 6 months 3 weeks 2 days 4 hours ago) and read 12846 times:

I have never heard anything bad about NH... In fact, I do have a friend who is an ex-NH FA who lives in Singapore with her expat Jap hubby. She still speaks about her days there with pride and hisses at JAL (hahahaha...).


Welcome to my starry one world alliance, a team in the sky!
User currently offlineORDnHKG From United States of America, joined Jul 2009, 191 posts, RR: 0
Reply 4, posted (4 years 6 months 3 weeks 1 day 22 hours ago) and read 12385 times:



Quoting COEWR2587 (Reply 1):
ANA looks very impressive for economy

They are impressive on service and food, but unimpressive in the seat and legroom. I felt horribly tight legroom and the seat is narrow, being I am only 5"9" and 140lbs.


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 5, posted (4 years 6 months 3 weeks 1 day 22 hours ago) and read 12380 times:

You're finally back... hope you enjoyed Japan.

I think Santa should get you a new digital camera for Christmas  devil , I think your camera lens have gotten a little mouldy.

NH service tends to be very prim and proper in Y class. They're extremely courteous, sometimes to the extent of being as robotic as some of the newer SQ girls... and interaction with non-Japanese passengers are usually kept to a minimal.

Do you get to keep the 'picture cards' that the crew hand out? Or do they hand it to you when they are about to take your order? I remember they used to hand out proper menus when I flew them a few years back.

SQ has also gone the way of pre-set bread rolls on shorter sectors that do not exceed 2 hours. Noticed it for the first time on my recent flight. They had the standard oven warmed rolls served from the bread basket on my subsequent medium haul flights...



There's always a better way to fly...
User currently offlineORDnHKG From United States of America, joined Jul 2009, 191 posts, RR: 0
Reply 6, posted (4 years 6 months 3 weeks 1 day 22 hours ago) and read 12380 times:



Quoting SIN7 (Thread starter):
ANA’s B767 cabin has been retrofitted in the likes of the B777 cabin.

Btw, ANA did NOT retrofit their 767 cabin. They are actually delivered like that. There are older 767 still have the old style overhead bins, those planes do not even have PTV in Y.


User currently offlineNicholaschee From Australia, joined Oct 2005, 661 posts, RR: 0
Reply 7, posted (4 years 6 months 3 weeks 1 day 19 hours ago) and read 12164 times:



Quoting ORDnHKG (Reply 6):

Btw, ANA did NOT retrofit their 767 cabin. They are actually delivered like that. There are older 767 still have the old style overhead bins, those planes do not even have PTV in Y.

 checkmark 

The 767s that ply the international routes are fairly new.


User currently offlineAirpearl From Malaysia, joined May 2001, 943 posts, RR: 27
Reply 8, posted (4 years 6 months 3 weeks 1 day 5 hours ago) and read 11423 times:

Thanks for the report. NH reports are still rare, so this is a nice addition.

Quoting SIN7 (Thread starter):
Meal Service
No menu card for each pax. However, FAs handed out a picture card for pax to make their choice.

Interesting. I first saw the use of these laminated picture cards on a TG flight to China - as a collector, I would of course prefer a menu, but this is a very practical solution on a flight with passengers of multiple nationalities, many of whom may not speak English.

Quoting SIN7 (Thread starter):
ANA's service is top notch. It would definitely be even better in First and Business.

Yes it would  Smile I had the opportunity to fly NH F once nearly 2 years ago and it was an unbelievable experience!


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