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Kingfisher First On The A330: Redefining Luxury  
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Posted (4 years 6 months 2 weeks 4 days 12 hours ago) and read 32767 times:

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The skies over India have seen a lot of new metal within the last decade. Long gone are the days of the monopolistic government run carriers Air India and Indian Airlines. In the past, when one traveled to India, an Indian carrier was a last resort. Today things are very different as numerous domestic airlines fight for a piece of the Indian market. Competition has started to heat up and a mere glance at this picture shows the extent of said competition.

(hint read bottom to top)




Back in 2007, I wrote a trip report comparing Jet Airways and Kingfisher’s domestic products. Since then, Jet Airways has expanded their international operations and Kingfisher has joined them on the international scene with flights to London. As part of the current economic environment these two airlines now struggle to fill their planes during a worldwide recession, and an oversaturated market at home. This has resulted in the occasional cheap airfare for consumers, of which I decided to take advantage of. Initially I wanted to try Kingfisher on their London Heathrow flight- which was selling for a stunningly low $700 one way in Business Class. Sadly, due to circumstances beyond my control, I had to switch my destination to Hong Kong (which was launched in October along with service to Singapore) and priced out more expensive than London! Higher price aside, it was still a bargain when compared to Cathay Pacific or even Jet Airways’s prices on the same route.

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Kingfisher markets itself as a “five star” airline due to their Skytrax rating. To be ranked in the same league as heavy weights Cathay Pacific, Singapore Airlines, and Qatar is quite a feat for such an airline that has yet to celebrate its fifth birthday. Domestically the airline proved to me that they were in a league of their own, however it was time to put their international business class product to the test. Would it be as good as advertised or would it fall short of the mark.

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Kingfisher Airlines 71
Mumbai – Hong Kong
Airbus A330-223 (VT-VJP)
Seat: 1K
Scheduled Departure Time: 22:55
Actual Departure Time: 22:50
Scheduled Arrival Time: 8:05
Actual Arrival Time: 6:25

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Photo © Vishal Jolapara - Indian Aviation Photographers
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Photo © Sneeze Lam



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Photo © Ken Iwelumo - Global Aviation Images
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Photo © Ken Iwelumo - Global Aviation Images


Check In: I reached the airport shortly after 8pm to find a number of Kingfisher red coat porters waiting by the entrance. As I only had a carry on, I did not avail myself to this unique luxury. I wished my parents goodbye and made my way to the check in counters, which were virtually deserted. I walked up to the security podium in front of the Kingfisher First (Kingfisher’s marketing name for Business Class) counters and handed my documents to the security agent (ironically dressed in black and not the airlines signature red).

“Good evening sir, where are you traveling to today?”
“Hong Kong”
“What is the purpose of your visit to Hong Kong?”
“I am just changing planes on my way to the US.”
“Why are you going to the US?”
“I work there.”

This went on for a little bit and it led to him asking to see my company ID badge, and asking probing questions on why I was not flying directly to the US on Air India, Continental, Delta or Jet Airways. I could not tell if he was bored and was trying to amuse himself or wanted a career change. He even took all my documents to his supervisor to double check. After playing what seemed like a game of “50 questions ” he finally allowed me through.

I was greeted at the counter by one of the gorgeous Kingfisher girls in her distinctive red dress.

“Good evening sir, welcome to Kingfisher. Where are you flying to today?”
“I am heading to Hong Kong.”
“I see you have reserved seat 2K, is that still all right for you?”
“By chance, is there someone sitting next to me?”
“I am sorry sir, there is. Do you prefer a window or aisle seat sir?”
“A window if possible.”
“Absolutely sir, is 1K all right with you? There is no one in 1H.”
“That’s perfect, thank you.”
“You are very welcome sir. Here is your boarding pass and an invitation to the Clipper Lounge which is across from gate 14. Boarding will begin at 21:55 at gate 14 as well. Have a pleasant flight sir.”

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I walked off to immigration in absolute amazement as to what Mumbai airport has become. This modern and well appointed facility is a far cry from what I was using here not even ten years ago. There was even a separate immigration line for First and Business Class passengers, something I never thought I would see. Immigration took no more than two minutes, however the security check that followed took a good 20 minutes. Once my bags were x-rayed and my boarding pass sufficiently ruined with ugly rubber stamps, I was on my way to the Clipper Lounge. On my way I passed by the newly constructed Lufthansa, Emirates, and British Airways lounges along with numerous shops. Overall, I was impressed with the renovations. Jet Airways and Kingfisher can finally claim to have an excellent Indian airport at their disposal.

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Lounge: I was greeted by a lounge attendant who showed me in and I found a nice quiet corner to sit down and sort out my paperwork. Around me there was an array of drinks and snacks to pick from despite me settling on just a Fanta. The wireless was not working in the lounge that day and many passengers voiced their displeasure to the manager. I personally can live without being connected to the World Wide Web and to be honest, it’s a good excuse to get out of the office. As time went on the lounge started to get crowded, I think it is time for Jet Airways and Kingfisher to consider opening up their own lounges.

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Boarding:I left the lounge at 10pm and walked to the gate which luckily was a mere 20 feet away. There was somewhat of a crowd, but as soon as one of the red Kingfisher agents saw my gold bordered boarding pass, she pulled one of the side ropes aside with a, “sir please come through here.” Allowing me to bypass the line and walk straight onto the bridge where my boarding pass was ripped and I was ushered onto the jetway with a “have a pleasant flight.”

As soon as I reached the cabin door, a gorgeous flight attendant in her red mini skirt greeted me.
“Hello sir, welcome onboard. Let me show you to your seat.”

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As I sat down, I noticed the enormous amount of space these seats provided. I am normally not a fan of leather, but I have finally found a leather airplane seat that I love! It was soft, plush, and did not make an obscene sound every time I moved. Despite the layout being 2-2-2, I did not feel cramped. I also really like how the seat controls are on a small square digital touch screen on the armrest, which created a very futuristic look. There was a massage feature for various parts of the seat along with an electronic side panel in case your neighbor has a bad case of onion breath.

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A young and very good looking flight attendant walked up to me and intoned:
“Hello sir, my name is Ashwarya and I will be one of your flight attendants today. Welcome aboard Kingfisher. Here is a menu for you to look through.”

Shortly thereafter another equally striking flight attendant (Sushmitta) handed out bottles of Kingfisher water along with a little plastic pouch containing socks, eyeshades, and slippers.

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Sushmitta made a third trip down the aisle, this time with BOSE noise canceling QC2 headsets. Before I could take picture of them in the Bose packet, Ashwarya came by, took them out of the pouch, and placed them on the headset hanger by my head, “this will be more convenient for you.”

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As I was flipping through the in-flight magazine, a male steward named Vivek approached me with a tray of drinks -since when does Kingfisher hire male flight attendant? Maybe he was the bartender?.
“Sir would you like some sweet lime juice, coconut water, or something else from the bar?”
“Sweet lime juice is just fine, thank you.”

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The juice was a nice change from the standard orange juice and water I am used to on most carriers. Sushmitta appeared by my side as I was sipping the juice,
“Mr. SR 103, can I offer you a hot or cold towel?”
“A cold one please”
The cabin doors were still open at this point and the cabin was not getting any cooler, the cold towel hit the proverbial spot. Meanwhile, our Indian captain introduced himself and informed us that our flying time today would be a quick five hours. The cabin doors were closed at 22:45 and the lead flight attendant that had been by the door during boarding started walking around the cabin.

“Hello Mr. SR 103, my name is Nina and I am the in flight purser today. Welcome onboard Kingfisher. If there is anything you need, please let me or one of my fellow colleagues know.’

A few minutes later Vivek came by to collect my empty glass.
“I hope you enjoyed the drink sir. Would you like another one?”
I declined as I did not want to fill myself up unnecessarily. Sushmitta approached me after to say:

“Mr. SR 103, have you decided what you would like for dinner?”
“Sure, can I start off with the Citrus Sky High cocktail?”
“Certainly sir. Would you like to have it at the bar or at your seat?”
“Here please.”
“Certainly. How about your meal, what would you like?”
“The prawns please.”
“I am so sorry Mr. SR 103, I am out of the prawns. Can I invite you to try the Shahi Thali?”
“Sure, no problem.”
“I am so sorry for the inconvenience.”






Shortly before pushback, a video was played with a special message from Dr. V J Mallay, the CEO of the Kingfisher Group.

This was followed by a safety video first played in Hindi followed by English.

Cabin lights were dimmed and we taxied to the runway, which took minimal time as there was virtually no movement this early in the night. I decided to take advantage of the BOSE QC2’s and selected the dance/club mix channel. There is nothing more relaxing than taxing in the dark around an airport while listening to some of your favorite music.

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Aside from the large number of aircraft arrivals at this hour, there was no wait for take off. Almost instantly we were lined up on runway 27 and the Pratt & Whitney engines were spooling up for the rather short flight to Hong Kong.

The Flight: As we began to climb, I started playing with the Kingfisher entertainment system. The system was quick to the touch and very easy to navigate through. There were numerous sections with outside camera views (rather useless on a night flight) and some informational stuff on Kingfisher as an airline.

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However disappointment set in here, there were a mere twelve movies to choose from, and only six of those in my preferred language of English. However I have to give credit where it is due, as they were recent Hollywood movies. I decided to settle on “Bride Wars” as my accompaniment to dinner tonight.

A few minutes into the movie Nina came out of the galley with a bunch of white table cloths draped over her hand.
“Mr. SR 103, may I set your table for dinner please?”
As Nina was placing the white table cloth down, Ashwarya appeared behind her with my cocktail and a small bowl of mixed nuts.
“Here is your Citrus Sky High sir. Please enjoy.”

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The cocktail was actually quite nice. I was a bit apprehensive about the Basil as I was not sure how it would taste, but surprisingly it was rather mild. While the mixed nuts were not warmed, they were lightly salted and not stale which accompanied the drink very nicely. Just as I polished off the nuts and cocktail, Sushmita approached me.
‘Sir would like to like to have dinner now?”
I nodded with a “yes please.”
She disappeared behind the red curtain, after which Nina appeared,
“Mr. SR 103, here is your Shai Thali. Can I get you another cocktail or perhaps some wine?”
“Actually could I just get a Diet Coke please?”
“Certainly sir.”
Sushmita was behind her once again with a bread basket,
“Which kind of bread would you like sir?”
“The garlic bread please”

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Now I know I am Indian, but I would be lying to you if I told you I knew exactly what I was eating. Also, I am not a very large fan of India food so it was with a bit of trepidation that I started tasting everything. This is where the crew could have simplified things by explaining what was on the thali. If a Korean Air F/A can take the time to explain how to eat bimp bap, a Kingfisher F/A should be able to quickly explain the offerings. It is the small touches like this that show the difference between a well-seasoned crew and an inexperienced one in my opinion.

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I started off by taking a bite of the garlic bread; big mistake! I nearly chipped a tooth off as it had the consistency of a brick. I tried cutting it with my knife to no avail, and I decided it was not worth the struggle and started with the appetizer. For some reason I think I had been given the Western appetizer of brie rather than the rawa. It was a bit on the sweet side and the fig jam next to it did not make it taste much better. Overall it was not to my liking. Personally I feel that a simple slice of salmon or chicken would have been much better as an appetizer.

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Luckily, the main course was much better as the pieces of grilled fish in the middle were well seasoned and perfectly cooked. The jeera pulao, or in English cumin rice was fluffy despite its molded shape. The laccha parathas were soft, hot, and went very well with the dal. The shahi murgh, which was like a curried butter chicken, was very flavorful and definitely something I would be happy to order in an Indian restaurant. Even though this was served on one tray, it was a lot of food. I ended the meal feeling stuffed and did not even finish everything!

Nina came by as I stopped eating and collected my tray.
“Would you like some dessert Mr. SR 103?”
“Absolutely.”
“Today we have crème brulee, kesar malai, and fruits.”
“Can I have the crème brulee please?”
“Certainly sir.”

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Now this was one of the best desserts I have had the pleasure of having while on a plane. The crème brulee with the orange slice on top had a raspberry filling, while the one with a kiwi slice had a chocolate filling. Both were excellent and the little side of chocolate gonache was absolutely fantastic. This easily has to be my second favorite airline dessert after Air France’s sorbet, cookies and cakes. Once my plate was licked clean, Sushmitta was by my side once again:
“I hope you enjoyed your dessert sir. Can I get you anything else, coffee, tea?”
“Could I actually get a cup of the masala chai please?”
“Sure sir, I will be right back with it.”
True to her word, she came back five minutes later with my gold rimmed cup of chai and a small creamer.
“Sir, I am going to pour some milk into your cup, please let me know when you would like me to stop.”


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As one would expect on an Indian carrier, it was nice and strong but it was nothing more than a masala spiced Tetley tea bag that one can find in any grocery store. My tray was cleared as we neared Kolkata, the lights had already been dimmed in the cabin illuminating the stars on the ceiling. I was still not tired at this point despite it being very late and decided a visit to the lavatory was in order.

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There was nothing extraordinary about the lavatory as it contained a window and all the standard facilities. However I was very happy to see that Kingfisher had a little basket with toothbrush/toothpaste packets. With the lack of an amenity kit, these things are needed on overnight flights such as this.

When I reached my seat I noticed that a pair of arrival forms had been placed on my armrest. I put on my reading light and started filling them out. As I was half way through the forms, Ashwarya came by with a tray of items:
“Sir, would you like to join Kingfisher’s King Club? Its our frequent flyer program.”
Despite the ever so gracious offer, I had to decline. I was accumulating miles on one of Kingfisher’s US partner airlines.
“What about a survey sir? Would you be willing to tell us about your experience today?”
“Absolutely.”
“Thank you sir. Here is a pen for you which you may keep. Thank you again sir.”

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As I put all the paperwork away, I approached the galley to hand the finished survey to Ashwarya, who once again thanked me profusely for taking the time to fill it in. As I sat back down in my seat, Nina came up to check on me:
“Mr. SR 103, can I make your bed?”
“I don’t think its necessary, I am not tired and I doubt I will sleep. Thank you though.”
“Certainly. Please don’t hesitate to call me if you want the bed to be made. Can I at least open the comforter for you so you can cover yourself while you watch your movie?”

A few seconds later my seat was in a semi reclined position with a big white pillow behind my head and a comforter on top of me. I selected “Bolt” as my second movie and had I known how boring it was going to be, I would have taken Nina up on her offer as I started drifting away a quarter way through it.

Nevertheless I woke up after a good 45 minutes. Even without the seat being made into a bed by the crew, it was a very comfortable nap. These seats are one of the best I have ever had the chance to try.

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I played around with the IFE a little more looking at what was on offer, but there was not much else. Sushmita saw that I was up and came by to check on me:
“Your not sleepy sir?”
“No not really. Not much time left to really to have a good nights sleep. I think I’ll just sleep when I get into Hong Kong.”
“That is a good idea. Can I get you anything, some juice or water?”
“Some water would be great, thank you.”

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My water was delivered and we started chatting about our lives. She mentioned she had only recently started working international and this was her second trip outside India as crew. She was quite surprised to hear that I work in the industry as well and commented about my picture taking. We had a nice little chat for a few minutes before one of the other passengers woke up and quite rudely tapped Sushmitta on the shoulder with a “get me a cup of tea!”

She excused herself and started to make a cup of tea for him. By this point the cabin was beginning to wake up slowly and the captain came on the PA to announce that we were about to begin our descent into Hong Kong.

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Nina came around the cabin with a tray full of orange juice and apple juice. Ashwarya followed with some hot towels which were a welcome sight and were very much needed by me. I quickly made a trip to the lavatory to brush my teeth and freshen up before arrival. Thankfully, they had not run out of toothbrushes but I imagine the stock would dry up pretty quickly on a full flight.

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As I got back to my seat, Sushmitta was by my side again:
“Mr. SR 103, we have turned the lights on in the bar area for you. Please feel free to take as many pictures as you like.” To say I was impressed would be an understatement, as I never asked her to do this. As I was at the bar taking pictures, another video was played, one explaining how to prepare for landing.

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By this point we were halfway through the descent and you could hear clanging and banging in the galley as the crew prepared for arrival. Sushmitta approached me:
“Mr. SR 103, it was a pleasure having you onboard. It was nice chatting with you earlier. Hopefully we get to meet again in future. Please come back and see us.”
I thought that was a nice touch on her part. She went on to thank everyone in the cabin as well once she was done with me.

Despite all the commotion in the galley, Nina stopped by my seat as well,
“Mr. SR 103, thank you for flying with Kingfisher. I hope you had a great flight with us today.”
The banging and clanging continued and Ashwarya came by to collect the BOSE headsets, however she seemed to have skipped over me. I just walked to the galley and handed them to her. She seemed very embarrassed about the oversight, but genuinely thankful that I did not try to pilfer them.

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Arrival: Things started to settle down as we got closer to the ground and the aircraft made a few turns before making its way through a layer of clouds revealing a very dark and misty morning in Hong Kong.

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After a less than smooth touchdown, we taxied towards a very quiet terminal and finally parked at gate 33 next to an Air New Zealand 777 making an intermediate stop on its way to London from Auckland.

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We docked at the gate a few minutes before 6:30 and the cabin door was opened. As I passed through the galley on my way out, I thanked the crew for an excellent flight:
“Thanks again for a great flight.”
“You are very welcome sir, please come back and see us again.”
“I most definitely will.”

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The airport was deserted and we seemed to be the only ones in the terminal at this early hour. I followed the signs for arrival which led me to an underground train. A minute later I reached the health check area right before the immigration counters. Both took very little time and with no checked bags, I walked out into Hong Kong fifteen minutes after stepping off the aircraft.

Verdict: Its been a long time since I have flown anything other than a U.S. airline, so maybe my expectations have dropped, but I thoroughly enjoyed my quick flight on this unique airline. Overall Kingfisher was a great experience, but there are a few things that the airline still needs to work on before they can play with the big boys in my honest opinion.

The most glaring problem is the IFE. Twelve movies is a joke when you consider what other five star airlines such as Singapore and Qatar Airways have. If Kingfisher had gone ahead with their planned Bangalore-San Francisco flight, would six English movies have been adequate for such a marathon of a flight? These days having AVOD is not enough, an airline needs a sufficient film library to go with it. The US airline I used to fly back to the United States from Hong Kong not only had AVOD, but they had close to 200 movies along with numerous sitcoms and shows. However, credit has to be given to the fact that Kingfisher handed out BOSE headsets for their passengers to use.

The in-flight catering was also a bit of a mixed bag. Parts of the meal, such as the main course and dessert, shined while the appetizer and bread disappointed. Overlooking the fact that my first choice was not available in a cabin that was barely 25% full, it was an average meal at best.

I was further disappointed in the fact that I did not receive a complete amenity kit. I understand that cost cutting may be in place and it is easier to leave everything in the bathroom, but I think it is a must on overnight flights. Kingfisher previously used to hand out a small amenity kit in economy on their domestic flights, which is why there is no excuse not to have one in Business Class on an international flight. However, this may have been a way for the airline to stop some of the cash hemorrhaging. Hopefully, they are handed out on the longer London flights as they still advertise a Ferragamo amenity on their website.

http://i44.photobucket.com/albums/f42/SR747300M/Kingfisher%20HKG/AmenityKit.png

The cabin crew on this flight were one of the highlights of my experience onboard Kingfisher. Even so, the service seemed a bit disorganized and rough around the edges; the crew’s lack of experience can explain, though not entirely forgive, that impression. However, they were all young, friendly, enthusiastic, and willing to go above and beyond to please their passengers. Such enthusiasm is pretty rare- as is genuine hospitality rather than the cliché robotic perfection that some of their Asian counterparts exude. If Kingfisher can keep this standard up, there is no doubt in my mind that they will become one of the finest airlines in the world.

Finally I’ll address the Kingfisher First seat. While it is shockingly red, it is phenomenal and is one of the best seats I have ever used in either Business or First Class. Kingfisher does not need a First Class as this seat can easily compete with what is out there. It was very comfortable no matter what position it was in, and while I did not take advantage of having my bed made, it was great in a fully flat position. My only regret was that I was not flying from Mumbai to the United States in it.

To any of you who may have apprehensions about flying Kingfisher over Jet Airways (or any other airline), I say put your inhibitions aside and try this fantastic airline. I have not yet had the chance to use Jet Airways internationally, but all I can say is that Kingfisher has set the bar quite high.

Check In: 9 (Minus the overzealous security agent, pretty much flawless)
Lounge: 8 (Much improved from the old version of the Clipper Lounge)
Boarding: 10 (As perfect as it can get in Mumbai)
Seat: 10 (For a business class seat, just amazing!)
Service: 9 (A little rough around the edges, but very genuine and caring service)
Entertainment: 6 (twelve movies is a joke for a five star airline, but the picture quality was crisp and clear)
Food: 6 (Not bad, but I think some quality control may be in order.)
Aircraft: 10 (Relatively new aircraft in flawless shape)
Arrival: 10 (No complaints, jetway to curb in around fifteen minutes)

78/90 = .866 = 87%



[Edited 2010-01-13 20:43:20]

42 replies: All unread, showing first 25:
 
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 1, posted (4 years 6 months 2 weeks 4 days 12 hours ago) and read 32767 times:

Anosh... congrats...

Quoting SR 103 (Thread starter):
I could not tell if he was bored and was trying to amuse himself or wanted a career change.

He obviously took a shine on you. Just humour him for a bit longer.

Quoting SR 103 (Thread starter):
There was somewhat of a crowd, but as soon as one of the red Kingfisher agents saw my gold bordered boarding pass, she pulled one of the side ropes aside with a, “sir please come through here.”

It is amazing how a little colour band on the boarding pass can make all that difference.

Quoting SR 103 (Thread starter):
There was a massage feature for various parts of the seat along with an electronic side panel in case your neighbor has a bad case of onion breath.

Or if your neighbour looks like my grandmother with short hair in a men's suit!

Quoting SR 103 (Thread starter):
“Hello sir, my name is Ashwarya and I will be one of your flight attendants today. Welcome aboard Kingfisher. Here is a menu for you to look through.”

Shortly thereafter another equally striking flight attendant (Sushmitta) handed out bottles of Kingfisher water along with a little plastic pouch containing socks, eyeshades, and slippers.

Is this a coicidence that you had Ashwarya (Rai) and Sushmitta (Sen) serving you at the same time? hahahahaha... Aishwarya is one of the world's most beautiful women and if I were to change batting teams, I want to make sure whoever I am going down on looks like her.

http://i44.photobucket.com/albums/f42/SR747300M/Kingfisher%20HKG/DSC06926.jpg
*swoooooon* Saif Ali Khan.... MMMMMMMMmmmmmmmmmm....

http://i44.photobucket.com/albums/f42/SR747300M/Kingfisher%20HKG/DSC067943.jpg
Oh my lord... They have the actual metal tray! Wow!!!

Quoting SR 103 (Thread starter):
Now I know I am Indian, but I would be lying to you if I told you I knew exactly what I was eating. Also, I am not a very large fan of India food so it was with a bit of trepidation that I started tasting everything. This is where the crew could have simplified things by explaining what was on the thali.

Come on now... It would be like the KE FA explaining how to eat bibimbap to a Korean passenger. They probably took one look at you and assumed you knew what you were eating.

Quoting SR 103 (Thread starter):
The shahi murgh, which was like a curried butter chicken,

Drool!!!!!!!!!! I LOVE butter chicken. I also like the white yoghurt chicken too. The creamier the better.

Quoting SR 103 (Thread starter):
True to her word, she came back five minutes later with my gold rimmed cup of chai and a small creamer.
“Sir, I am going to pour some milk into your cup, please let me know when you would like me to stop.”

LOL!! Is that what she said? Gosh is it only me or does that sound like an opening sequence to a porn movie?

Quoting SR 103 (Thread starter):
“Mr. SR 103, we have turned the lights on in the bar area for you. Please feel free to take as many pictures as you like.” To say I was impressed would be an understatement, as I never asked her to do this.

Excellent. I cannot imagine this happening on US carriers. But then again, there is really nothing much to take a photo of, is there?

Thanks for the report!  Smile



Welcome to my starry one world alliance, a team in the sky!
User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 2, posted (4 years 6 months 2 weeks 4 days 11 hours ago) and read 32767 times:

Wow thanks for sharing and for the great pictures!

User currently offlineCarfield From United States of America, joined Dec 2003, 1894 posts, RR: 9
Reply 3, posted (4 years 6 months 2 weeks 4 days 9 hours ago) and read 32767 times:

Thanks for a fascinating trip report!

I agree with you regarding the lack of a proper amenity kit, and I think CX gives out amenity kit on overnight flights above three hours.

The meal looks pretty nice, but I am surprised a continental breakfast is not offered prior to arrival.

The seats and the service look spectacular and the lounge looks amazing on board.

Thanks for posting the report!

Carfield


User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4253 posts, RR: 51
Reply 4, posted (4 years 6 months 2 weeks 4 days 7 hours ago) and read 32767 times:

Hi,

thanks for this great report. This airline would perfectly suit me to be honest. I always wondered how they were, and saw one of their A330's in LHR last Tuesday. I like the seat controls, and it seems that you had a very good crew also. Wonderful pictures included, made this report a pleasure to read and IT can be proud with this positive view.

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineQatarA340 From Qatar, joined May 2006, 1808 posts, RR: 6
Reply 5, posted (4 years 6 months 2 weeks 4 days 7 hours ago) and read 32767 times:

The food looks soo tasty! That is more than you usually get for a relatively short flight to HKG!

One thing about the seats though. If you were sitting next to the window in a sleeping position, does the person near the window have to jump over you to get to the aisle? I always wondered that.

The best business class seats I have seen! Simply amazing trip report =)



لا اله الا الله محمد رسول الله
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3422 posts, RR: 17
Reply 6, posted (4 years 6 months 2 weeks 4 days 5 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Great report and very nice pictures. Thank you.


BUT

Quoting SR 103 (Thread starter):
Even so, the service seemed a bit disorganized and rough around the edges; the crew's lack of experience can explain, though not entirely forgive, that impression.

I don't know exactly what kind of service you get traveling on different US airlines but what you described is one of the best services you can find in the air.



I am against any terrorist acts committed under the name of Islam
User currently offlineLukeyboy95 From United Kingdom, joined Apr 2008, 1091 posts, RR: 31
Reply 7, posted (4 years 6 months 2 weeks 4 days 4 hours ago) and read 32767 times:

SR103,

Many thanks for this review on my ultmate favorite airline...I've been waiting for one for a while and hope to do an Economy report soon when I figure out how to load photos onto this website. IT have such a quirk for a small international player and they're standards can put other carriers to shame. Your flight seemed superb despite your very high standards... what was the load in IT First?

Quoting SR 103 (Thread starter):
Competition has started to heat up and a mere glance at this picture shows the extent of said competition.

Hilarious... I noticed in India they advertise EVERYWHERE! its really quite quirky after a while... this is brilliant though. Most witty...

Quoting SR 103 (Thread starter):
handed my documents to the security agent

Was he an IT employee? I didn't have this issue...

Quoting SR 103 (Thread starter):
This modern and well appointed facility is a far cry from what I was using here not even ten years ago

Indeed - BOM seems to still rack up the scathing reviews on Sktrax yet when I visited it, it was indeed an oasis. I think if you hit it at the wrong time,, or have to transfer it can be quite exhausting...

Quoting SR 103 (Thread starter):
Sir would you like some sweet lime juice, coconut water, or something else from the bar?”

Would something else from the bar imply alcohol? I was under the impression that Indian regulations forbid alcohol on the ground. Where did the male FA get to then for the flight? Just the barman?

Quoting SR 103 (Thread starter):
This is where the crew could have simplified things by explaining what was on the thali

Alas the menu doesn't give much away either but I'm sure they were acting on good judgement that you knew already what things were. They never load enough non-Indian food I found and frequently ran out half way through... Idli for breakfast is a baptism of fire.

Quoting SR 103 (Thread starter):
genuinely thankful that I did not try to pilfer them.

Far too honest!

Quoting SR 103 (Thread starter):
The most glaring problem is the IFE. Twelve movies is a joke when you consider what other five star airlines such as Singapore and Qatar Airways have.

This was the only part I was disappointed with.... quite inadequate, mine was very slow and often crashed and I didn't find the music sections that easy to navigate round. I found many other distractions though... the FA's are just charming.
To pick up on the small faults with organisation etc, this is a direct result of their experience being in its infancy. Most of the FA's had litterally only had a couple of international sectors, and all are originated from the domestic branch of the airline. With service pretty exceptional anyway, things will only improve.

Superb,

Many thanks, Luke



Breaking down the stereotypes - one by one
User currently offlineKaran69 From India, joined Oct 2004, 2885 posts, RR: 18
Reply 8, posted (4 years 6 months 2 weeks 4 days 3 hours ago) and read 32767 times:

Hi Anoosh,

Good to see a report on KF First on an international sector

Quoting SR 103 (Thread starter):
To any of you who may have apprehensions about flying Kingfisher over Jet Airways (or any other airline), I say put your inhibitions aside and try this fantastic airline. I have not yet had the chance to use Jet Airways internationally, but all I can say is that Kingfisher has set the bar quite high.

I flew 9W recently [last week] BOM-LHR-BOM and was in J class all the way,, but given an LHR sector in J i would bet my money on 9W rather than any one else for J class comfort and service

If in Economy its just gonna be the cheapest option with PTVs

Quoting SR 103 (Thread starter):
was further disappointed in the fact that I did not receive a complete amenity kit. I understand that cost cutting may be in place and it is easier to leave everything in the bathroom, but I think it is a must on overnight flights. Kingfisher previously used to hand out a small amenity kit in economy on their domestic flights

I am assuming you have not flown KF in Y domestic recenlty, the amenity kit is reduced to a box with headsets and 2 sweets and 2 rupee ball pen which may or may not be there,

As for international a relative had flown J on BOM-HKG-BOM in 9W about 2 months ago , both of us recieved the same Bvlgari amenity kit ,So i guess 9W does seem to have some consistency

Good read especially enjoyed the picture of the meal and was in awe of the Thali service , that is definitely a plus for authenticy

Karan


User currently offlineOjas From India, joined Mar 2008, 2962 posts, RR: 24
Reply 9, posted (4 years 6 months 2 weeks 4 days 3 hours ago) and read 32767 times:

Hi SR 103,

An excellent TR. You TRs are one of the few which give an unbiased, crisp and complete review of your flight.

Quoting SR 103 (Thread starter):
I walked up to the security podium in front of the Kingfisher First (Kingfisher’s marketing name for Business Class) counters and handed my documents to the security agent (ironically dressed in black and not the airlines signature red).

“Good evening sir, where are you traveling to today?”
“Hong Kong”
“What is the purpose of your visit to Hong Kong?”
“I am just changing planes on my way to the US.”
“Why are you going to the US?”
“I work there.”

This went on for a little bit and it led to him asking to see my company ID badge, and asking probing questions on why I was not flying directly to the US on Air India, Continental, Delta or Jet Airways.

What was this for? David headley effects?

Quoting SR 103 (Thread starter):
This modern and well appointed facility is a far cry from what I was using here not even ten years ago. There was even a separate immigration line for First and Business Class passengers, something I never thought I would see. Immigration took no more than two minutes, however the security check that followed took a good 20 minutes. Once my bags were x-rayed and my boarding pass sufficiently ruined with ugly rubber stamps, I was on my way to the Clipper Lounge. On my way I passed by the newly constructed Lufthansa, Emirates, and British Airways lounges along with numerous shops. Overall, I was impressed with the renovations. Jet Airways and Kingfisher can finally claim to have an excellent Indian airport at their disposal.

Yes who would have ever thought, a supersized slum to a modern airport. But that is what happens when the govt lets loose their clutches from any entity. Hope something similar happens to AI.

Quoting SR 103 (Thread starter):
he wireless was not working in the lounge that day and many passengers voiced their displeasure to the manager. I personally can live without being connected to the World Wide Web and to be honest, it’s a good excuse to get out of the office. As time went on the lounge started to get crowded, I think it is time for Jet Airways and Kingfisher to consider opening up their own lounges.

That is totally unacceptable, I would have thrown a feat if I was in your place :P

Quoting SR 103 (Thread starter):
I also really like how the seat controls are on a small square digital touch screen on the armrest, which created a very futuristic look. There was a massage feature for various parts of the seat along with an electronic side panel in case your neighbor has a bad case of onion breath.

The most luxurious A330 built or whatever Airbus claimed.

Quoting SR 103 (Thread starter):
“Hello sir, my name is Ashwarya and I will be one of your flight attendants today. Welcome aboard Kingfisher. Here is a menu for you to look through.”

Shortly thereafter another equally striking flight attendant (Sushmitta)

Sushmita and Aishwarya hmm ... Thanks Ryanair for pointing it out!

Quoting SR 103 (Thread starter):
As I was flipping through the in-flight magazine, a male steward

First time I ever heard about a male FA in Kingfisher.

I really need to pull up my socks and write a competing TR on my QR flight IAH-DOH-BOM. ( Lots of criticism this time!)

Regards,
Ojas



A lion does not concern himself with the opinions of the sheep
User currently offlineTonyban From United States of America, joined Jun 2006, 342 posts, RR: 0
Reply 10, posted (4 years 6 months 2 weeks 4 days ago) and read 32767 times:

I was looking forward to seeing pictures of the Kingfihser cabin crew but there aren't any  Sad .
Nice trip report. I'm hoping to fly this airline in a few months. Looking forward already.


User currently offlineRogerbcn From Andorra, joined Sep 2006, 1197 posts, RR: 20
Reply 11, posted (4 years 6 months 2 weeks 3 days 22 hours ago) and read 32767 times:

Hola SR103!

What an excellent TR about an "unusual" airline.

As you pointed out, some issues need to be worked out: IFE, lack of menu choices... but certainly the attention, professionalism and care that FA provided is far superior to anything we have read about in here for a long time.... it looks one of the best.

Comfort and cabin layout look superb!

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineMk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 12, posted (4 years 6 months 2 weeks 3 days 20 hours ago) and read 32767 times:

Hi Anosh...Firstly, Happy new year....what an interesting TR to begin 2010 with...

This is the 1st glimpse of IT's service on a long haul flight that i have seen.

I must say, after reading your TR that KF has a pretty good inflight product on it long haul operation

The security guy really fancied you....thats one too many questions about why you flying IT. Interesting, if thats now a regular feature if you have an onward connection to the US of A.

I was amazed you were served by the former Miss World and Miss Universe (Ryanair stole my lines!!!!!  Wink)

The food looks scrumptious and the presentation is impeccable, loved the thali, its setup so well...

Quoting SR 103 (Thread starter):
However disappointment set in here, there were a mere twelve movies to choose from, and only six of those in my preferred language of English.

Thats too bad, wish they would offer more choice atleast in KF first. That would be a big disappointment on a very long flight, like to LHR or if they fly to the US.

Quoting SR 103 (Thread starter):
I started off by taking a bite of the garlic bread; big mistake! I nearly chipped a tooth off as it had the consistency of a brick.

Not a very good way to start a meal but i am glad that things looked up from here on.

Overall, it think the crew really made you feel comfortable, so kudos to them. Inflight entertainment might need some re-structuring.

Thanks for sharing..Keep traveling and posting more TR's...

Quoting Ryanair!!! (Reply 1):
Quoting SR 103 (Thread starter):
True to her word, she came back five minutes later with my gold rimmed cup of chai and a small creamer.
“Sir, I am going to pour some milk into your cup, please let me know when you would like me to stop.”

LOL!! Is that what she said? Gosh is it only me or does that sound like an opening sequence to a porn movie?

you have great sense of humour....i couldn't stop chuckling at your comment.....LOL



come fly with me
User currently offlineKaitak From Ireland, joined Aug 1999, 12409 posts, RR: 37
Reply 13, posted (4 years 6 months 2 weeks 3 days 20 hours ago) and read 32767 times:

Superb report - and thanks for sharing; IT is one airline I'd really like to fly on.

I have one question; I have a great love of airline branded merchandise and some time ago, IT used to have some for sale on its website, but I haven't seen them; were these available for sale on board, or on the ground at BOM?


User currently offlineMtaabq From United States of America, joined Oct 2009, 81 posts, RR: 0
Reply 14, posted (4 years 6 months 2 weeks 3 days 19 hours ago) and read 32767 times:

Outstanding report, SR 103! Thanks for making the effort and for sharing all that info and your excellent pics with us. Meals looked delicious and the level of attentiveness by the cabin crew is something I can only dream of experiencing.

A question -- the window seats in the pictures looked a bit "smushed" for wont of another word. Yet you were in a window seat and didn't comment negatively as to seat comfort. Could it be that the posted photos (which appear to be from the A*Net database) are skewed due to use of a fisheye lens? To my eye the window seat looks as if it would be supremely uncomfortable. And if there had been someone seated next to you, how difficult would it have been to get from the window seat to the aisle?

Forgive my inquisitive nature. And again, thank you for an outstanding report.

Everybody, fly safely.

Mike
(mtaabq)


User currently offlineAirpearl From Malaysia, joined May 2001, 943 posts, RR: 26
Reply 15, posted (4 years 6 months 2 weeks 3 days 16 hours ago) and read 32767 times:

Hi SR 103

Congratulations on the first Kingfisher international trip report! I'd been waiting for this ever since IT started flying beyond India's borders - curious to see what they would offer inflight and on the ground to complement their lavish interiors. (I can still remember my domestic experience with IT 2 years ago as being uniquely OTT!) Thanks so much for posting this fantastic, comprehensive report.

Quoting SR 103 (Thread starter):
This went on for a little bit and it led to him asking to see my company ID badge, and asking probing questions on why I was not flying directly to the US on Air India, Continental, Delta or Jet Airways.

Is this pre check-in security screening common in India now? Or is it only applicable for certain flights, or with IT alone? Most times I am faced with these checks only when flying U.S. carriers U.S.-bound from Europe (but often not from Asia). It does seem unusual to have a check like this on a flight from BOM to HKG.

Quoting SR 103 (Thread starter):
I think it is time for Jet Airways and Kingfisher to consider opening up their own lounges.

I'm surprised they don't already have their own. I guess if the crisis didn't hit them with the ferocity it did, that would probably have happened already...

Quoting SR 103 (Thread starter):
There was somewhat of a crowd, but as soon as one of the red Kingfisher agents saw my gold bordered boarding pass, she pulled one of the side ropes aside with a, “sir please come through here.”

Haha, I can just see that happening! Does make you feel special, doesn't it?

Quoting SR 103 (Thread starter):
To any of you who may have apprehensions about flying Kingfisher over Jet Airways (or any other airline), I say put your inhibitions aside and try this fantastic airline. I have not yet had the chance to use Jet Airways internationally, but all I can say is that Kingfisher has set the bar quite high.

It does seem like it. Thanks again for the report. And you have added another "must try" options for my long haul travels the next time.


User currently offlineFlightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 16, posted (4 years 6 months 2 weeks 3 days 15 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Very nice to see a trip report on Kingfisher, and of course the advertised pics of the gorgeous FAs!

Quoting Tonyban (Reply 10):
I was looking forward to seeing pictures of the Kingfihser cabin crew but there aren't any Sad

So was I.  Sad . (Especially since I've chased FAs on EK and EY to have their pics taken!!

Quoting Ryanair!!! (Reply 1):
Is this a coicidence that you had Ashwarya (Rai) and Sushmitta (Sen) serving you at the same time? hahahahaha...

LOL!! Is that what she said? Gosh is it only me or does that sound like an opening sequence to a porn movie?

Ryanair you kill me!! LOL

Quoting SR 103 (Thread starter):
I was further disappointed in the fact that I did not receive a complete amenity kit.

And what you received looks terrible. For First Class it should have come in a better looking package!

Quoting Ojas (Reply 9):
I really need to pull up my socks and write a competing TR on my QR flight IAH-DOH-BOM. ( Lots of criticism this time!)

It would be nice to see a TR on QR!!

Quoting SR 103 (Thread starter):
Now I know I am Indian, but I would be lying to you if I told you I knew exactly what I was eating. Also, I am not a very large fan of India food so it was with a bit of trepidation that I started tasting everything

It seemed that they understood you were Indian. Probably they would have felt you would be insulted to identify what was on the tray!

Quoting SR 103 (Thread starter):
Can I at least open the comforter for you so you can cover yourself while you watch your movie?”

“Mr. SR 103, we have turned the lights on in the bar area for you. Please feel free to take as many pictures as you like.”

“Mr. SR 103, it was a pleasure having you onboard. It was nice chatting with you earlier. Hopefully we get to meet again in future. Please come back and see us.”
I thought that was a nice touch on her part. She went on to thank everyone in the cabin as well once she was done with me.

“Mr. SR 103, thank you for flying with Kingfisher. I hope you had a great flight with us today.”
The banging and clanging continued and Ashwarya came by to collect the BOSE headsets, however she seemed to have skipped over me. I just walked to the galley and handed them to her. She seemed very embarrassed about the oversight, but genuinely thankful that I did not try to pilfer them.

They seem really genuine and caring!!


User currently offlineThe777Man From United States of America, joined Jul 1999, 6500 posts, RR: 55
Reply 17, posted (4 years 6 months 2 weeks 3 days 13 hours ago) and read 32767 times:

Very nice report ! Cabin looks fantastic, meal choices REALLY poor and IFE way below what I could expect from Kingfisher. Service from the flight attendants seems to be very good but overall a bit disappointing......

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 18, posted (4 years 6 months 2 weeks 3 days 12 hours ago) and read 32767 times:



Quoting Ryanair!!! (Reply 1):
He obviously took a shine on you. Just humour him for a bit longer.

Who knows what was going on. I have never been asked so many questions before, not even by US immigration!

Quoting Ryanair!!! (Reply 1):
It is amazing how a little colour band on the boarding pass can make all that difference.

It does not really matter at most airlines, but Kingfisher certainly has proved that it does.

Quoting Ryanair!!! (Reply 1):
Is this a coicidence that you had Ashwarya (Rai) and Sushmitta (Sen) serving you at the same time?

I was wondering who would be the first to pick up on that. Truth be told I do not like using their real names as I do not want them to get into trouble. However the begining letter of all their names is correct.

Quoting Ryanair!!! (Reply 1):
They have the actual metal tray! Wow!!!

I was surprised too especially in this day and age when airlines are trying to remove as much excess weight as possible from their aircraft.

Quoting Ryanair!!! (Reply 1):
They probably took one look at you and assumed you knew what you were eating.

What exactly are you implying?  eyepopping 

Quoting Ryanair!!! (Reply 1):
Gosh is it only me or does that sound like an opening sequence to a porn movie?

LOL, no comment!

Quoting Burj (Reply 2):
Wow thanks for sharing and for the great pictures!

Thank you; glad you enjoyed it.

Quoting Carfield (Reply 3):
Thanks for a fascinating trip report!

Thank you very much, always nice to hear from a fellow trip report writer such as yourself.

Quoting Carfield (Reply 3):
The meal looks pretty nice, but I am surprised a continental breakfast is not offered prior to arrival.

I think five hours is a pretty short flight for two meals. Does CX or 9W serve something before landing in HKG? I remember SR back in the day on the route used to serve a quick hot snack after take off and a full breakfast before landing.

Quoting Airbuseric (Reply 4):
Wonderful pictures included, made this report a pleasure to read and IT can be proud with this positive view.

Thank you, I hope so too. I am really rooting for them.

Quoting QatarA340 (Reply 5):
One thing about the seats though. If you were sitting next to the window in a sleeping position, does the person near the window have to jump over you to get to the aisle? I always wondered that.

I had no one next to me which definitely made a difference. However from what I could see, there is plenty of space for the person in the in the window seat to access aisle if someone is sleeping.

Quoting SOBHI51 (Reply 6):
Great report and very nice pictures.

Thank you.

Quoting SOBHI51 (Reply 6):
I don't know exactly what kind of service you get traveling on different US airlines but what you described is one of the best services you can find in the air.

Instead of thinking about US airlines, try thinking along the lines of Singapore, Cathay and Qatar. Again this is something that I am sure will improve in time with Kingfisher once their cabin crew get used to the product. I am not faulting them for it per say, just noting the observation.

Quoting Lukeyboy95 (Reply 7):
Many thanks for this review on my ultmate favorite airline...I've been waiting for one for a while and hope to do an Economy report soon when I figure out how to load photos onto this website.

Thanks, I am eagerly looking forward to your report. I am really interested to see what they offer in economy.

Quoting Lukeyboy95 (Reply 7):
what was the load in IT First?

I counted eight passengers including myself. Five seated in the front cabin and three in the back.

Quoting Lukeyboy95 (Reply 7):
Was he an IT employee? I didn't have this issue...

I am pretty sure he was, otherwise my guess would be a security company that IT hires.

Quoting Lukeyboy95 (Reply 7):
Would something else from the bar imply alcohol? I was under the impression that Indian regulations forbid alcohol on the ground.

I am not entirely sure about this rule but it would not surprise me. Someone else here can probably answer that question better for you.

Quoting Lukeyboy95 (Reply 7):
With service pretty exceptional anyway, things will only improve.

My sentiments exactly. If this is what the service is like in its infancy, I cannot wait to try them out again once their service delivery matures.

Quoting Karan69 (Reply 8):
I flew 9W recently [last week] BOM-LHR-BOM and was in J class all the way,, but given an LHR sector in J i would bet my money on 9W rather than any one else for J class comfort and service

Hey Karan, hopefully your trip went well. I can't wait to hear about your experience on 9W and VS. Though I am going to have to say that I am not a fan of the herringbone layout that 9W has in J. Just give me a little time and I can compare the two products myself and let you know then as to who I think is really the better airline.

Quoting Karan69 (Reply 8):
I am assuming you have not flown KF in Y domestic recenlty, the amenity kit is reduced to a box with headsets and 2 sweets and 2 rupee ball pen which may or may not be there,

I have not flown them domestically as of recent, but that box is still more than 9W hand out on their domestic flights right? I have been reading that a lot of 9W elite frequent flyers are changing over to Kingfisher as of late due to various issues with 9W.

Quoting Karan69 (Reply 8):
Good read especially enjoyed the picture of the meal and was in awe of the Thali service , that is definitely a plus for authenticy

Thank you, I am sure you would have enjoyed the Thali. I actually thought about you when it came.

Quoting Ojas (Reply 9):
An excellent TR. You TRs are one of the few which give an unbiased, crisp and complete review of your flight.

Why thank you Ojas, I never thought I would ever hear that. I am sure some people on this website disagree with you though.  Wink

Quoting Ojas (Reply 9):
Yes who would have ever thought, a supersized slum to a modern airport. But that is what happens when the govt lets loose their clutches from any entity. Hope something similar happens to AI.

I agree, but I am not sure if anyone can really save AI at this point in time. They are so far down the hole that I don't think they stand a chance of ever becoming the airline they have the potential to be.

Quoting Ojas (Reply 9):
I really need to pull up my socks and write a competing TR on my QR flight IAH-DOH-BOM. ( Lots of criticism this time!)

You and critize QR? I never thought I would ever see the day. I guess its bound to happen with an ever expanding airline like QR.

Quoting Tonyban (Reply 10):
I was looking forward to seeing pictures of the Kingfihser cabin crew but there aren't any

Sorry, as I stated above I don't want the crew to get in trouble for anything written in this trip report and using their real names or showing a picture would defeat the whole purpose. I included a advertisement with some of them posing in the beginning of the trip report and let me assure you they are as gorgeous in real life as they are in that commercial.


User currently offlineKaran69 From India, joined Oct 2004, 2885 posts, RR: 18
Reply 19, posted (4 years 6 months 2 weeks 3 days 8 hours ago) and read 32569 times:



Quoting SR 103 (Reply 18):
Hey Karan, hopefully your trip went well.

Yup dude all flights went as expected or better in some cases except my WN flight was delayed by an hour, so quite a good set of flights

Quoting SR 103 (Reply 18):
Though I am going to have to say that I am not a fan of the herringbone layout that 9W has in J.

I myself found it strange at first but once you get used to it its pretty comfortable, however i prefers VS collapse able herringbone as compared to 9Ws push back one,
both are comfortable no doubt ,its just a matter of preferences

With regards to the IFE, it seems that it is a universal problem amongst all Indian carriers,

9Ws was not too responsive, dont get me wrong the choice was more than adequate for BOM-LHR, but its lame in comparison to Vport by Virgin Atlantic


Quoting SR 103 (Reply 18):
ust give me a little time and I can compare the two products myself and let you know then as to who I think is really the better airline.

Planning them on a transatlantic routing or Europe - India routing? ideal comparison would be India -HKG

Quoting SR 103 (Reply 18):
but that box is still more than 9W hand out on their domestic flights right? I have been reading that a lot of 9W elite frequent flyers are changing over to Kingfisher as of late due to various issues with 9W.

The advantage KF have had is that their domestic product is consistent because they began in 2005 with new PTV 320s except if you end up on a Kingfisher Red flight where you only get water free,
whereas with 9W given the restructuring many loyal business travelers do not know whether you are on 9W mainline Jetlite [S2] or all economy 9W Konnect, the worst are the latter 2 which despite having similar priced tickets to mainline do not allow lounge access and have BOB service

Look forward to your next one

Karan


User currently offlineAkhmad From Netherlands, joined Sep 2005, 2438 posts, RR: 53
Reply 20, posted (4 years 6 months 2 weeks 2 days 23 hours ago) and read 32013 times:

Hi SR 103,

I was wondering how the Kingfisher First looked like, until now! Thank you for bringing in this wonderful and very well detailed trip report!

Quoting SR 103 (Thread starter):
We had a nice little chat for a few minutes before one of the other passengers woke up and quite rudely tapped Sushmitta on the shoulder with a "get me a cup of tea!"

I admire Sushmitta for having such a patience of a saint. None of that for me if I were in her shoes.

Quoting Ojas (Reply 9):
I really need to pull up my socks and write a competing TR on my QR flight IAH-DOH-BOM. ( Lots of criticism this time!)

I look forward to this one too!

Thanks again.

Cheers,
Suryo



Friends forever
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8506 posts, RR: 55
Reply 21, posted (4 years 6 months 2 weeks 2 days 22 hours ago) and read 31869 times:
Support Airliners.net - become a First Class Member!

Hi SR 103,

An excellent honest TR on this little reported but high quality airline.

The onboard service standards seem excellent, hopefully this is still the case with a full cabin.

Shame the food is not quite upto scratch, presentation looks excellent.

Also, the IFE, whilst not something I generally watch, the lack of selection is indeed poor.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 22, posted (4 years 6 months 2 weeks 2 days 21 hours ago) and read 31825 times:



Quoting Rogerbcn (Reply 11):
What an excellent TR about an "unusual" airline.

Thank you, they do not seem to get covered a lot here.

Quoting Rogerbcn (Reply 11):
but certainly the attention, professionalism and care that FA provided is far superior to anything we have read about in here for a long time.... it looks one of the best.

It was genuine hospitality at its best.

Quoting Rogerbcn (Reply 11):
Comfort and cabin layout look superb!

It most certainly was, one of my favorites so far to be honest.

Quoting Mk777 (Reply 12):
Firstly, Happy new year....what an interesting TR to begin 2010 with...

Happy new year to you too!

Quoting Mk777 (Reply 12):
I must say, after reading your TR that KF has a pretty good inflight product on it long haul operation

That they do.

Quoting Mk777 (Reply 12):
Overall, it think the crew really made you feel comfortable, so kudos to them

Kingfisher's cabin crew really are an asset to the airline, some of the best I have ever flown with.

Quoting Kaitak (Reply 13):
Superb report - and thanks for sharing;

Thank you, glad you enjoyed it.

Quoting Kaitak (Reply 13):
I have one question; I have a great love of airline branded merchandise and some time ago, IT used to have some for sale on its website, but I haven't seen them; were these available for sale on board, or on the ground at BOM?

I looked through their duty free catalogue and there is hardly any Kingfisher merchandise in there. I was looking for a model but they did not have any. I think e-bay is your best bet.

Quoting Mtaabq (Reply 14):
Outstanding report, SR 103!

Thank you.

Quoting Mtaabq (Reply 14):
Could it be that the posted photos (which appear to be from the A*Net database) are skewed due to use of a fisheye lens? To my eye the window seat looks as if it would be supremely uncomfortable.

The seat was anything but uncomfortable, believe me. I think it may just be the fisheye lens that makes it look cramped.

Quoting Mtaabq (Reply 14):
And if there had been someone seated next to you, how difficult would it have been to get from the window seat to the aisle?

From what I could tell, it would not have been very hard to get over the person next to you if they were fully flat and sleeping. There is more than enough space to pass over them.

Quoting Airpearl (Reply 15):
Thanks so much for posting this fantastic, comprehensive report.

That’s quite a compliment coming from such a great writer as yourself, thank you.

Quoting Airpearl (Reply 15):
Is this pre check-in security screening common in India now?

First time I have encountered it in India flying while flying a non US airline.

Quoting Airpearl (Reply 15):
I'm surprised they don't already have their own. I guess if the crisis didn't hit them with the ferocity it did, that would probably have happened already...

I believe Jet Airways actually had plans for an International lounge in Mumbai but economic reality caught up with them and that was one of the first cuts made, among others.

Quoting Flightsimboy (Reply 16):
Very nice to see a trip report on Kingfisher,

Thank you, glad you enjoyed reading it.

Quoting Flightsimboy (Reply 16):
And what you received looks terrible. For First Class it should have come in a better looking package!

I agree. Either do it right or don't hand out anything and leave the essentials in the lavatory, kind of like KE.

Quoting The777Man (Reply 17):
Very nice report !

Thank you Lars.

Quoting The777Man (Reply 17):
Cabin looks fantastic,

That it certainly does, I really liked it.

Quoting The777Man (Reply 17):
meal choices REALLY poor and IFE way below what I could expect from Kingfisher.

Definitely a weak area for them and I hope they look into this and improve it sometime in the future.

Quoting The777Man (Reply 17):
Service from the flight attendants seems to be very good but overall a bit disappointing......

I wouldn't say disappointing. Un-coordinated yes, but far from disappointing. I have a feeling though this is just temporary, once the cabin crew gain more experience it should be a non issue.

Quoting Karan69 (Reply 19):
I myself found it strange at first but once you get used to it its pretty comfortable,

All right, I trust you.

Quoting Karan69 (Reply 19):
With regards to the IFE, it seems that it is a universal problem amongst all Indian carriers,

Sad to actually hear that about Jet Airways, there is so much potential when it comes to IFE for both airlines.

Quoting Karan69 (Reply 19):
Planning them on a transatlantic routing or Europe - India routing? ideal comparison would be India -HKG

At this point I'll take whatever fits into my schedule with a decent price. Though you are right, HKG would be a nice one on one comparison.

Quoting Karan69 (Reply 19):
The advantage KF have had is that their domestic product is consistent

In my opinion, that’s actually something important. With the large amount of flying I do, I actually like there to know what I am getting.

Quoting Akhmad (Reply 20):
I was wondering how the Kingfisher First looked like, until now! Thank you for bringing in this wonderful and very well detailed trip report!

Thank you, glad you enjoyed the report.

Quoting BA319-131 (Reply 21):
An excellent honest TR on this little reported but high quality airline.

Thank you, they are indeed a high quality airline.

Quoting BA319-131 (Reply 21):
The onboard service standards seem excellent, hopefully this is still the case with a full cabin.

I really wish I could answer that. However I doubt this will be my last Kingfisher experience as I can earn miles on my preferred frequent flyer program with this little gem of an airline.


User currently offlineJayeshrulz From India, joined Apr 2007, 1027 posts, RR: 2
Reply 23, posted (4 years 6 months 2 weeks 2 days 20 hours ago) and read 31683 times:

I just loved your TR.
Nice one.  Smile



Keep flying, because the sky is no limit!
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 24, posted (4 years 6 months 2 weeks 2 days 17 hours ago) and read 31487 times:

Dear SR 103!

I am very pleased to see another outstanding Trip Report from you. It really has been a long time!  Smile

Not much is documented on IT around here, and from the looks of it this airline is definitely something to see!

Quoting SR 103 (Thread starter):
Kingfisher Airlines 71
Mumbai – Hong Kong
Airbus A330-223 (VT-VJP)
Seat: 1K
Scheduled Departure Time: 22:55
Actual Departure Time: 22:50
Scheduled Arrival Time: 8:05
Actual Arrival Time: 6:25

When i was in HKG two weeks ago, IT had arrived around the same time, approximately 1.5 hours before its STD, which i thought was too early in comparison.

Quoting SR 103 (Thread starter):
my boarding pass sufficiently ruined with ugly rubber stamps

Haha .. reminds me of Amman!

Quoting SR 103 (Thread starter):
despite me settling on just a Fanta.

You still love your Fanta don't you?  Wink

Quoting SR 103 (Thread starter):
I think it is time for Jet Airways and Kingfisher to consider opening up their own lounges.

From the looks of it, the Clipper lounge looks quite dull. I am sure the likes of IT and 9W will eventually etablish their own lounges.

Who else uses the Clipper lounge?

Quoting SR 103 (Thread starter):
As I sat down, I noticed the enormous amount of space these seats provided. I am normally not a fan of leather, but I have finally found a leather airplane seat that I love! It was soft, plush, and did not make an obscene sound every time I moved. Despite the layout being 2-2-2, I did not feel cramped. I also really like how the seat controls are on a small square digital touch screen on the armrest, which created a very futuristic look. There was a massage feature for various parts of the seat along with an electronic side panel in case your neighbor has a bad case of onion breath.

Very nice indeed. In fact, the whole cabin looks rather crisp, and i am a huge fan of that red!

One thing though, it seems that the window seats are the least desirable ones, as they look like they are squeezed to the wall. I think that the long divider that has the digital seat control may have something to do with it. There is only a small gap where the passenger would have to hop over his/her seatmate to get to the aisle.

What did the Y cabin look like? Did you get a chance to see it?

Quoting SR 103 (Thread starter):
little plastic pouch containing socks, eyeshades, and slippers.

I must say, while it is a plastic pouch rather than a material cover, the socks and the eyeshades seem like they are higher quality than SQ's J class offering  Smile Smile

And slippers to go with that too?? That's amazing!

Quoting SR 103 (Thread starter):
since when does Kingfisher hire male flight attendant?

Yes! I wondered that too when i saw several male crew at the HKG arrivals hall.

Quoting SR 103 (Thread starter):
“Sweet lime juice is just fine, thank you.”

Amazing looking glass! You should have souvenired it  Smile

Quoting SR 103 (Thread starter):
“Mr. SR 103, can I offer you a hot or cold towel?”

This is definitely something to expect from IT!

If Royal Brunei and SriLankan do this then it is only a must that IT should. And now i must question why the bigger boys don't!

Quoting SR 103 (Thread starter):
“Mr. SR 103, here is your Shai Thali.

That has to be the best meal presenation i have ever seen! I kept coming back to your TR just for this picture!

Quoting SR 103 (Thread starter):
Now I know I am Indian, but I would be lying to you if I told you I knew exactly what I was eating. Also, I am not a very large fan of India food so it was with a bit of trepidation that I started tasting everything. This is where the crew could have simplified things by explaining what was on the thali. If a Korean Air F/A can take the time to explain how to eat bimp bap, a Kingfisher F/A should be able to quickly explain the offerings. It is the small touches like this that show the difference between a well-seasoned crew and an inexperienced one in my opinion.

LOL come on! It is like a cabin crew on a Royal Jordanian flight explaining to me the contents of a shawarma (for lack of a better example)  Smile

Quoting SR 103 (Thread starter):
I started off by taking a bite of the garlic bread; big mistake! I nearly chipped a tooth off as it had the consistency of a brick. I tried cutting it with my knife to no avail

Seems like it has been microwaved, which i believe many airlines unfortunately do.

Quoting SR 103 (Thread starter):
The jeera pulao, or in English cumin rice was fluffy despite its molded shape. The laccha parathas were soft, hot, and went very well with the dal. The shahi murgh, which was like a curried butter chicken, was very flavorful and definitely something I would be happy to order in an Indian restaurant.

***drool***

Quoting SR 103 (Thread starter):
“Mr. SR 103, we have turned the lights on in the bar area for you. Please feel free to take as many pictures as you like.” To say I was impressed would be an understatement, as I never asked her to do this.

I would have been overwhelmed! That's an amazing gesture! And i think the Kingfisher bar is much nicer than Virgin's!

Quoting SR 103 (Thread starter):
To any of you who may have apprehensions about flying Kingfisher over Jet Airways (or any other airline), I say put your inhibitions aside and try this fantastic airline. I have not yet had the chance to use Jet Airways internationally, but all I can say is that Kingfisher has set the bar quite high.

I am quite impressed with what they offer! It would be great to try them one day. Actually, i think it is a must that i try both Jet and KF!

Thanks a lot for sharing, and please do write more TRs  Smile

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
25 StarAlliance38 : Excellent TR! We don't get a lot of stories about Kingfisher. Excellent report! Thanks for sharing!
26 Vivekman2006 : Congratulations on the first Kingfisher international trip report! That is really strange! Were you wearing/doing anything suspicious? Just kidding...
27 Anshuk : LOL! I can't stop laughing! That is hilarious! I agree. BOM has become very pleasant to travel through now! However, the Clipper Lounge is a bit of a
28 Pellegrine : First TR I've seen on IT's First business class. Seating and particularly food look amazing.
29 CaliAtenza : Excellent trip report and it was very funny too . I just flew IT for the very first time from BOM to BLR on Sunday night in Y. Service was excellent,
30 PlaneHunter : Excellent report about a rare carrier! However, I had expected IT to be better. Very poor - the planes are relatively new, I'm wondering why they didn
31 CaliAtenza : Many Indians (if thats what he was) lack manners and dont say "Please" and "Thank You"
32 Tonyban : WOW ! And who are you to judge them ? Rudeness and lack of manners exist Worldwide ! Not just in India.
33 Post contains images Blrsea : I won't say lack manners. It is not expected nor given. Children are not taught to say please and thank you, as it doesn't exist in the local languag
34 CaliAtenza : Uh, im Indian myself, so i think i have the right to judge True, true..but actually Please and Thank You does exists in many local languages as well
35 Blrsea : Sorry for going OT, but I just want to explain this. Please and Thank you exists in local languages, but it will sound too filmi. The reason is in lo
36 Burj : An Indian friend who has been in America for about 6 years told me that the last time he went to India (two months ago) he got out of a rickshaw and t
37 Tonyban : Me too ! Proud Punjabi ! Chuk De Patte !!!
38 Abrelosojos : = You are being harsh. She assumed you were Indian and knew what you were eating probably. Don't blame her for you having forgotten your roots . What
39 CaliAtenza : hehehe yeah thats Cali . yeah i got this from one of the attendants in the train on the way to Shridi/Mumbai a few weeks back. I told him "thanks" fo
40 Flightsimboy : If you notice the rest of the plates during the meal services on board, you'll notice the broken gold markings on the rest of the crockery too. And t
41 Post contains images SR 103 : Thank you, always nice to hear such a thing from the master of trip reports himself. Unfortunately unlike you, I don't fly a large variety of airline
42 OA260 : Very nice report and some great pics. I like the look of their product. The onboard lounge and bathroom amenities all look great. Thanks for the repor
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