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Frontier Airlines: LAX - ATL ( Via Denver )  
User currently offlineBarcode From Switzerland, joined Dec 2001, 678 posts, RR: 10
Posted (14 years 4 months 2 weeks 5 days 17 hours ago) and read 4406 times:

Date: 14th Dec, 2001.
Time: 7:00 am
Flight: F9422
Aircraft: 737 - 300
Gate 39
Seat: 3A

It was in a hungover and jetlagged state I arrived back at LAX on the morning of the 14th, after my flight into the city the previous day and then hitting the town until all hours ... nontheless, I located the Frontier check in and was asked questions about why I was flying to Atlanta and if my luggage had been with me at all times.

It must have been my luck day - my suitcase was x rayed and hand searched, thus obfuscating the need for my to pack anything neatly. I was assigned 3A and went through security with the usual searches.

For such a busy airport - I expected the terminal to be bigger - maybe it was just because it was a domestic flight; but it seemed very crowded, understaffed ( there seemed to be more armed guards than airport workers ! ) and chaotic. The flight information screens were down ... I probably wouldn't have noticed if I wasn't already agitated and irritable from the elusive endeavour otherwise known as sleep.

We began boarding at around 6:30 and I don't have much to say about the plane. It was well ... a plane ... the decor is a little drab and tattered. The seating is 3 by 3. I found my seat and was impressed that I appeared to have MORE leg room than I did with Virgin Atlantic flying into LAX - how bizarre. The seats are somewhat uncomfortable though - and not useful for sleeping in.

We took off on time, and taking off on a 737 is something I love - you can feel the g's and the engine is rather loud. It took around an hour and a half to get to Denver and we had a spectacular view of the Rockies.

Snacks consisted of pretzels and orange juice/coffee/water etc. The flight was very smooth, nothing to report ...

Cue a 45 minute layover in Denver while some passengers deplaned and we picked some people up. I assume Denver is the hub of Frontier ?

Wandering around the departure lounge in Denver I noticed a few other Frontier 737's. I can't say I think much about their logo - it's rather bland and doesn't make me stop and go " wow " like Virgin or Delta. Frontier is simply functional and gets you to where you want to go with no added extras - hence the cost of my ticket.

We took off from Denver on time for a 3 hour flight to Atlanta. Some minor turbulence was encountered, and I somehow managed to fall asleep in their non reclining seats.

The food on offer was a turkey roll, salted potato chips and the usual beverages. Being vegetarian I decided to starve and just stayed on the coffee. Admittely, this was my fault for not informing Frontier of my requirements.

Landing in Atlanta was smooth, and we taxied down to Terminal E AT 15:55 EST. I quickly deplaned, thanked the crew and navigated my way through this huge airport to baggage claim. It's so mundane it's not really worth typing about I'm afraid.

I had a 6 hour layover in Atlanta before my final leg to RDU with Airtran - to my amazement my friend made it to ATL on time ( she was flying Delta which I couldn't afford to book at a moments notice - so we arranged to meet at Atl where we'd get the same flight to RDU to her house ... ).

The best thing I can find to say about Frontier is the attitude of the crew - they were cheerful, helpful and struck up a conversation with me about Britain when they heard my accent. It made the trip quicker, and they were patient with my hearing problem - I'm partially deaf so I'm prone to encountering problems when people decide to talk to me and assume I can hear them over the sound of the engine.

I'd fly Frontier again - for the price I paid I wasn't expecting outstanding service. As I said - it's functional; but the friendly crew made it feel a whole lot better. I saved myself several hundred dollars by taking the no frills route as opposed to Delta who were charging $900 for the same leg when I went to book the LAX- Atl flight.

And, the trip report from ATL to RDU on a DC9 will follow soon ...

1 replies: All unread, jump to last
User currently offlineGoAllegheny From United States of America, joined Nov 2000, 340 posts, RR: 0
Reply 1, posted (14 years 4 months 2 weeks 5 days 4 hours ago) and read 4290 times:

Good report, well-written and a little off-beat. You implicitly make the point that the crew's attitude makes a big difference in the air with a package that otherwise is pretty similar among most airlines. That seems to be the tenor of many of the comments on this forum. Personally, I tend to remember ground and air staff attitude more than on-time performance.

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