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Royal Jordanian RJ 267: 17/DEC/09:AMM-YUL: J Cabin  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Posted (4 years 10 months 2 weeks 5 days 17 hours ago) and read 27694 times:

Feedback always appreciated. color>

Trip Report: 091
Flight Category: J-ILR (See Report End)
Date: 17 Dec-09 (See Report End)
SDT/SAT/Dur/Delay: 0215/0730/12:15 hrs
Flight: Royal Jordanian RJ 267, 5541 miles
Routing: AMM-YUL
Aircraft: 342
Seat: Business ‘Crown’ Class, 3A

I > Background:color>
After a week of work in the MENA region, I had a long weekend prior to going back to Venezuela. Since RJ had cheap fares, I decided to go visit a friend of mine in Montreal who had just given birth. Keep in mind that I was a little nervous as RJ had long been black-listed because of the extremely poor service I had received from them in the mid-1990s, and a transit hotel where I was propositioned to sleep with a Jordanian bodybuilder (enough said). In fact, it was the cheap J fare that encouraged me to fly them and sell my standards  .

There has been one RJ-J class report in the past on the JFK-AMM routing (A.Netter – “CARFIELD”). I believe this will be only the 2nd report on RJ’s new intercontinental offering and the first on the AMM-YUL route.

II > Pre-Flight: color>

a) Before Airport: color>
Royal Jordanian was established as ALIA (after King Hussein’s first child) in 1963. It was one of the original 6th freedom carriers in the Middle East (along with GF) and was notorious for unreliable service for a majority of its existence. After privatization in the mid 2000’s, RJ embarked on a new strategy of route realignment and brand repositioning. Landmark events towards these transformation were becoming an oneWorld carrier in 2007 and turning to profitability soon thereafter.

Royal Jordanian’s website www.rj.com has come a long way and I was able to make a booking and purchase my ticket within 15 minutes. However, not having seat selection was annoying and the ability to book/edit my reservation was “almost” non-existent. I say “almost” because the online facility would “sometimes” recognize my booking. Super strange.

b) At Airport: color>
RJ’s hub is the Queen Alia airport (wife of the King; not daughter of the airline fame) which is an interesting ode to Middle Eastern airport design. RJ apparently uses the “new” terminal which looks like the old terminal. At around midnight, the entire airport was dead and without proper signage, I wondered between both terminals and rude guards before finally finding the Premium check-in lobby.

I was the only one at the check-in lobby and the kind agent quickly processed my boarding pass and advised that seat 3A was much better than my pre-assigned 1A. After niceties exchanged, I went through a shabby security check and walked past the “normal” check-in desk to immigration. Here, as is customary in the MENA region, I got an ass of a officer who grilled me on my “ties to Israel”. Though, fair enough, as I get grilled in Israel as well. But this man was just typical MENA officer doing you a favor.

Anyways, after my passport was checked, I went to the new terminal area … which looked sparse and not noticeably different from the crap terminal I had used in the mid 1990’s. However, RJ has their flagship lounge here and I was truly impressed.

The lounge is very IKEA like, but classy with its use of colors. The food spread was nice and I particularly liked the pool table, the games room, and the several flat-screen personal use TV’s. Besides free computer terminals, there was also wi-fi throughout the place. Additionally, there were dorm-type sleep rooms with lie-flat couches and separate bedrooms (additional spend) with showers. All in all, an extremely good and functional lounge, and definitely in the top 10 percent of the world.

Boarding was called on time and I made it to the gate. Here, I was “welcomed back” to old Amman with its chaotic gate hold area where all the passengers of the 340 could barely fit in. It was very much like those over-filled boarding areas at Vienna airport, but with significantly more pushy people. As boarding was called, no one respected the J class lines and this resulted in a haphazard boarding that ultimately delayed the flight by 45 minutes.

Boarding the flight, I was greeted by an elderly motherly FA who took me to my suite. One thing that you immediately notice about RJ’s J class is the amount of space. Unlike fancy flat beds and privacy, the open cabin gives a sense of space that is almost nonexistent in today’s new age seats. The FA then offered me a choice of drinks – OJ, water, and champagne. Given RJ serves Möet, I couldn’t refuse the last choice. J load was 15% (and the pilots who had brought the flight in from IKA); Y load was 90% with lots of Hajj/Umrah returnees to DTW as this flight does AMM-YUL-DTW.

>Airport - External:

(Amman Airport)
Check-in:

(Check-in)
Airport - Internal:

(Internal)
NONE

(FIDS)


(Post Security @ AMM)
Scenes of the tarmac:

NONE

Lounge

(Flagship RJ lounge @ AMM)
Boarding:

(Chaotic and crowded boarding gate)


(Chaotic and crowded boarding)
III> In-Flight:color>

a) Service Schedule + Impressions: color>
While on the ground, beverage service is conducted. Also, purser comes with newspapers and amenity kits. Post take-off, meal cards are distributed. Then, warm nuts and hot towel, followed by a full dinner service. Finally, prior to arrival, a breakfast service.

At boarding, these two women occupied the final row of J seats. After take-off, the purser noticed they were not in the right seats and kicked them out. It was interesting to see how the purser handled it. I thought the women actually did really make a mistake as they were seated in the first row of Y.

When I woke up from my sleep, I found a complimentary gift (yes, RJ is one of the few airlines that skill do this) which was a nice touch.

b) Aircraft + Seats: color>
It is striking the difference between RJ’s J and Y class cabins on their 342. While the Y cabin is worn out, its J cabin is far more presentable. As mentioned, it has an amazing level of spaciousness that permeates throughout the cabin. In fact, it is one reason why I overlooked the general lack of privacy in the cabin.

Royal Jordanian has an interesting leather seat that has an 83” pitch and a near 180 recline. Think of the recline being almost-flat … but not 100%. The white leather is surprisingly comfortable, and I did not mind the major “fold” between the back and the cushion. In fact, the absence of breaks makes it even more comfortable than some angled-flat and lie-flat experiences. One thing though, the lack of coordination between the leg-rest and the seat back means the seat is primarily comfortable only in recline and sit modes. Bathrooms were clean throughout the flight … but lacking in amenity.

Aircraft:

(342@ ORD)

(Photo courtesy Gabriel Widyna)

Views from Aircraft:

(AMM)


(Elegant hairdryers at work)
General Seat Views + Seat Legroom



(Seat front)


(Seat controls)


(Huge legroom …)


(Blanket provided)
Seat Recline + Angle View:

Cabin:



(Bathroom Amenities – or, lack thereof)

c) Meal + Beverage:
color>
Dinner service commenced with warm nuts and more Möet. This was followed by nice seafood entrée. The main dish was served classically from the trolley (which I like) and included an option of 3. I chose the Indian styled chicken curry which was pretty good. The chicken was succulent … though, there could have been more vegetables. It actually seemed like an after-thought! Oh, so was the dessert. I don’t understand the point of this rather lavish dinner service which is followed by a “BLAH” choice of desserts which included an economy class chocolate mousse placed in front of you from the very onset of the meal. Thankfully, the service was quick! Though, with only 5 passengers, I don’t think the crew was pushed!

Prior to landing, a breakfast service commenced. I chose to sleep through it (and some of the worst turbulence I have felt I my travel life). I am told the choices included an omelet or quiche.

(Menu)


(Dinner)
d) Inflight Entertainment: color>
This is where Royal Jordanian really disappointed. IFE included average headsets to use for a very averaged size screen featuring 12 non-AVOD movies of dubious pedigree. For such a long flight, one would have expected much better … especially given that their newer 320 family models even have wi-fi access!

(Poor headsets)


(Poor screen and offerings)


(“In-flight magazines”, Boarding Passes, etc.)
e) Crew: color>
One of the things that had irked me in the past, and my subsequent “economic embargo” of Royal Jordanian had been the absolutely shockingly rude crew I had encountered on the carrier. I am happy to note that my impression went through a dramatic transformation on this trip. Ok, let’s get something right. RJ crews are not benchmark setting South/South East Asians. However, the crew on this flight did try their best to please. They were pro-active during the boarding process and always responded to the service request button without much delay.

They did lack natural warmth and I felt that they did not really understand how to handle friendly passengers (like myself) who wanted to have a conversation with them. I got a feeling that they have been abused much and so they follow what is required in the text-book, but cannot relax on the job. Also, perhaps, it is not culturally appropriate for older women to be relaxed in their service delivery?

Throughout the service, they understandably got passengers to rush through the meals. While a level of personal warmth was missing, they were professional and exceptionally nice. When I mentioned I drink a lot of water on the flight, this charming older woman got me an entire 1L bottle and said she would bring me more if desired.

Either way, the crew rose far above what I had anticipated from them. In fact, I generally found them to be more helpful than some of the rude “crazies” I have encountered on the larger GCC carriers.

IV> Post-Flight:color>
I always forget how empty YUL can be. Immigration took a while as the Canadian immigration officer gave me “crap” for forgetting to mention that I had bought a USD 25,00 t-shirt like I had written down in the form. Come on man, it was after a 14 hour red-eye! Anyways, my bags arrived fast and I was soon off to my friends place in a jiffy.

V> Impressions + Scores:color>
Royal Jordanian has definitely improved by leaps and bounds since my last experiences with them. They have made the most out of a rather shoddy AMM airport (and the security/immigration personnel) through a nice premium check-in area and a fantastic lounge. On board, the above-average beverages, seats, and food (poor dessert notwithstanding), left a very positive impression on me. Moreover, the crew genuinely tried to go beyond their staid training and this showed in an above-average experience. What their first priority has to be is to fix the shoddy IFE.

RJ came as a definite surprise. Finally, it is a carrier that can even try to match the hospitality of the average Jordanian. While it may not win any superlatives, its performance on this route was far more than adequate. Moreover, it can truly capture the LEVANT region and leave the Europe-Asia flows to those GCC carriers. I would fly on RJ and give them a thump up.

VI> Other Trip Reports:color>

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.64: Royal Jordanian (91): AMM-YUL: 12/2009color>
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:color>

(Pretty good amenity kit. Now, which airline does this kit look exactly identical to?)


(Useful gift)



Live, and let live.
25 replies: All unread, showing first 25:
 
User currently offlinegardermoen From Australia, joined Jul 1999, 1523 posts, RR: 1
Reply 1, posted (4 years 10 months 2 weeks 5 days 17 hours ago) and read 27634 times:

Cool report.
I was at AMM myself last week. Once the new terminal is open this should really make for a more positive experience hopefully with better spotting opportunities. I found immigration on departure to be one of the slowest I have ever come across!


User currently offlineTravelsUK From United Kingdom, joined Dec 2007, 136 posts, RR: 0
Reply 2, posted (4 years 10 months 2 weeks 5 days 15 hours ago) and read 27392 times:

Great TR as always - thank you!

Slightly off topic but your VIE - JFK trip report on OS 06/2009 is defaulting to an AF MRS - JNB trip report by 'Milesaddict'!


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8589 posts, RR: 54
Reply 3, posted (4 years 10 months 2 weeks 5 days 12 hours ago) and read 26969 times:
Support Airliners.net - become a First Class Member!

Nice report Alex.

For some reason the TR was very wide, I had to scroll left to right and back to read it, most odd.

Quoting abrelosojos (Thread starter):
this rather lavish dinner service which is followed by a “BLAHâÂ

- Some text errors for some reason too.

The J cabin looks pretty nice in the white, looks very roomy.

Food looks and sounds not quite right, given the length of flight I found it disapointing the desert was served with the starter - and it looks cheap!

Overall, not bad though.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinetk747 From Australia, joined Sep 2009, 341 posts, RR: 1
Reply 4, posted (4 years 10 months 2 weeks 5 days 12 hours ago) and read 26926 times:

Great report once again. Good to hear the RJ has improved. Those seats look like F class seats and the lounge in Amman looks great as well.

Food looks mediocre though!


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6939 posts, RR: 77
Reply 5, posted (4 years 10 months 2 weeks 5 days 12 hours ago) and read 26921 times:

Hi Alex,

interesting report as usual, but it was a bit hard to read because of text errors.

The J Class hardware looks nice, but I guess the white and gray surfaces can get dirty easily. And the presentation of the main courses could be much better.


PH



Nothing's worse than flying the same reg twice!
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6457 posts, RR: 38
Reply 6, posted (4 years 10 months 2 weeks 5 days 11 hours ago) and read 26862 times:

Hi Alex,

Nice report as usual! Too bad there are still bugs with the website making the report harder to view.

The AMM lounge looks quite nice with business class-esque cubicles for watching TV!

The cabin does look roomy and comfortable. I always wonder why they make these seats without a hard shell as someone's feet seems like they wouldn't be too far away from another person's head when they are both reclined!

Too bad the dessert was tiny.

Hopefully I'll be able to try them out sometime.

Thanks for sharing!

Regards,
Nicholas



It's all about the destination AND the journey.
User currently offlineThe777Man From United States of America, joined Jul 1999, 6672 posts, RR: 55
Reply 7, posted (4 years 10 months 2 weeks 5 days 10 hours ago) and read 26676 times:

Great report Alex! Nice to hear that RJ has improved a lot since you flew them last. The J cabin does indeed look very spacious.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineMilesDependent From Australia, joined Sep 2001, 862 posts, RR: 0
Reply 8, posted (4 years 10 months 2 weeks 5 days 6 hours ago) and read 26155 times:

Great report!! I find Canadian customs always hassle me about something...  
Quoting BA319-131 (Reply 3):
For some reason the TR was very wide, I had to scroll left to right and back to read it, most odd.

FYI, I had a different problem, which unfortunately made the report hard to read. It seems whenever an apostrophe (perhaps??) was used the text would go like this:


Quoting abrelosojos (Thread starter):
There has been one RJ-J class report in the past on the JFK-AMM routing (A.Netter – “CARFIELD”). I believe this will be only the 2nd report on RJ’s new intercontinental offering and the first on the AMM-YUL route.
Quoting abrelosojos (Thread starter):
Dinner service commenced with warm nuts and more Möet. This was followed by nice seafood entrée.


User currently offlineabrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Reply 9, posted (4 years 10 months 2 weeks 5 days 5 hours ago) and read 25836 times:

Quoting gardermoen (Reply 1):
I found immigration on departure to be one of the slowest I have ever come across!

= Agreed. And, my officer was just rude!

Quoting TravelsUK (Reply 2):
Slightly off topic but your VIE - JFK trip report on OS 06/2009 is defaulting to an AF MRS - JNB trip report by 'Milesaddict'!

= Corrected for future reports.

Quoting BA319-131 (Reply 3):
For some reason the TR was very wide, I had to scroll left to right and back to read it, most odd.

= I was having a lot of issues with this report - in fact, it is the first TR where a second version was posted hoping to correct this very issue. I will message the MODS.

Quoting BA319-131 (Reply 3):
- Some text errors for some reason too.

= Something with the new software which sees any special characters, even "" being garbled.

Quoting BA319-131 (Reply 3):
Food looks and sounds not quite right, given the length of flight I found it disapointing the desert was served with the starter - and it looks cheap!

= Yup. As I mentioned, this indeed cheapened the experience.

Quoting tk747 (Reply 4):
Those seats look like F class seats and the lounge in Amman looks great as well.

= Remember, RJ used to have an F cabin.

Quoting tk747 (Reply 4):
Food looks mediocre though!

= I think it was mediocre in presentation - but pretty good in taste.

Quoting PlaneHunter (Reply 5):
interesting report as usual, but it was a bit hard to read because of text errors.

= Sorry PH. I don't know how to correct.

Quoting PlaneHunter (Reply 5):
And the presentation of the main courses could be much better.

= Agreed.

Quoting NZ107 (Reply 6):
Nice report as usual! Too bad there are still bugs with the website making the report harder to view.

= Sorry.

Quoting NZ107 (Reply 6):
I always wonder why they make these seats without a hard shell as someone's feet seems like they wouldn't be too far away from another person's head when they are both reclined!

= This was one of my 2 issues with the seat. If the person is reclined in front of you, that seat area goes down tremendously. Also, there is very limited storage near your seat.

Quoting MilesDependent (Reply 8):
FYI, I had a different problem, which unfortunately made the report hard to read. It seems whenever an apostrophe (perhaps??) was used the text would go like this:

= Yup.

Saludos,
A.



Live, and let live.
User currently offlinekiramakora From Argentina, joined Aug 2006, 549 posts, RR: 0
Reply 10, posted (4 years 10 months 2 weeks 4 days 22 hours ago) and read 25032 times:

Great TR Alex. I flew RJ after a long time on DEL-AMM-TLV and was pleasantly surprised. They have indeed come a long way.

User currently offlineairbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 11, posted (4 years 10 months 2 weeks 4 days 20 hours ago) and read 24836 times:

Hi A.,

first to say that I also had some issues before with special characters and posting reports lately. The script behind the site seems a problem sometimes.

About the report. It's high class standard as we're used to meanwhile, when coming from your hands. It's impressive to see the amount of longhauls you fly and report on, with so many interesting carriers and aircraft. The A340-200 is a rare birds in the skies, I think SA operates a couple as well.
RJ looks average, but why not if the fare is allright. I wouldn't feel relaxed on a reclined seat though, since you've no privacy around the face. Also the coloursetting of the cabin lacks warmth. Sorry to hear about the IFE and indeed the cheapo headphones. These are details for an airline and should be in order if you want to be among the better ones.
Thanks for posting this, and looking forward for your next one,...

Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineabrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Reply 12, posted (4 years 10 months 2 weeks 4 days 20 hours ago) and read 24775 times:

Quoting airbuseric (Reply 11):
Hi A.,

first to say that I also had some issues before with special characters and posting reports lately. The script behind the site seems a problem sometimes.

About the report. It's high class standard as we're used to meanwhile, when coming from your hands. It's impressive to see the amount of longhauls you fly and report on, with so many interesting carriers and aircraft. The A340-200 is a rare birds in the skies, I think SA operates a couple as well.
RJ looks average, but why not if the fare is allright. I wouldn't feel relaxed on a reclined seat though, since you've no privacy around the face. Also the coloursetting of the cabin lacks warmth. Sorry to hear about the IFE and indeed the cheapo headphones. These are details for an airline and should be in order if you want to be among the better ones.
Thanks for posting this, and looking forward for your next one,...

Eric

= Thanks Eric as always for your comments. I have 2 reports ready to go ... but am going to wait until some of these bugs are fixed. I find the "COLOR" thing extremely annoying. One of the reports is from a country and airline never covered  .

Saludos,
A.



Live, and let live.
User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 13, posted (4 years 10 months 2 weeks 4 days 19 hours ago) and read 24741 times:

Great trip report as usual!

Interesting trolley service for the meals...how many airlines have them plated like that on the trolley?

When I read trolley service I guess I envisioned a trolley with large containers of the different options and the FA's would plate it to your desire...so you could ask for more vegetables, less rice, etc...

But I guess that would be more in line with F class service?


User currently offlineSurfandSnow From United States of America, joined Jan 2009, 2908 posts, RR: 31
Reply 14, posted (4 years 10 months 2 weeks 4 days 15 hours ago) and read 24442 times:

Quoting abrelosojos (Thread starter):
a transit hotel where I was propositioned to sleep with a Jordanian bodybuilder (enough said).

LOL! I think my experiences with RJ in August 2008 (CAI-AMM and then AMM-JFK a few days later) were much more like yours in the past - I'm glad that your recent trip was a good one! The flight in from CAI was on a brand new E-jet, and other than the rude F/A, was actually quite nice: being unable to fly over Israel, we got to take a very scenic detour over the Red Sea! The fun times didn't begin until my second and without a doubt last flight with RJ.

After an absolutely incredible vacation in Jordan (superb country with amazing people and stunningly beautiful scenery, I highly recommend it - the Dead Sea and Petra absolutely cannot be missed!), I was all set to head home. Or so I thought. All 200+ of us had the pleasure of waiting for over an hour outside of the terminal (the guards would not let us in!) in the 110 degree heat before being told that our 10 AM flight would be delayed for "many hours" until sometime later that evening. No problem, I could take a nap in the transit hotel and then hang out in Amman (I had missed the Abdoun district, and was excited to have the chance to check it out). Little did I know that the transit hotel made a sleazy run-down American motel seem like the Jordanian King's Palace! Also, I had no idea that staying in that rathole was the only way to keep informed about the flight status.

After a $50 cab ride (each way) into the city and back, I made my way back to the airport around 9 pm. I was turned away once again, since the flight was now scheduled for 2 AM. With no money left and nowhere to go, I actually spent most of the night walking between the terminals and the hotel, since there was nothing else to do - the Jordanian military officers in the tanks at the airport checkpoint were happy to entertain me, though! Finally at midnight we were let in, only to endure the maze of security checks and baggage searches (not regular screenings, but actual hand searches) before getting to the congested gate area you talked about, with not nearly enough seating for our full A340. Here I thought NAS had a strange convoluted maze layout and that LAX was a dump, but AMM certainly made both seem as functional and beautiful as Changi! Meanwhile, as our scheduled time of arrival passed, my parents called the airline, anxiously wondering why they hadn't heard from me yet, and they were told the flight had already landed, when it hadn't even left! The U.S. RJ reps didn't even know the status of their company's flight! No IFE on the 12 hour flight, either. Never again!!!



Flying in the middle seat of coach is much better than not flying at all!
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6457 posts, RR: 38
Reply 15, posted (4 years 10 months 2 weeks 4 days 11 hours ago) and read 24200 times:

Quoting abrelosojos (Reply 9):
Quoting NZ107 (Reply 6):
Nice report as usual! Too bad there are still bugs with the website making the report harder to view.

= Sorry.

No worries, I realise it's not your fault. Doesn't detract from the trip report as a whole!

Quoting abrelosojos (Reply 9):
This was one of my 2 issues with the seat. If the person is reclined in front of you, that seat area goes down tremendously

Not that I'd get an opportunity to fly J too often in the near future, I'll keep an eye out so I don't get a seat like it.

Quoting abrelosojos (Reply 12):
One of the reports is from a country and airline never covered .

Looking forward to it as always!


Regards,
Nicholas



It's all about the destination AND the journey.
User currently offlineabrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Reply 16, posted (4 years 10 months 2 weeks 3 days 23 hours ago) and read 23598 times:

Quoting Burj (Reply 13):

Interesting trolley service for the meals...how many airlines have them plated like that on the trolley?

= The last one which brought all the meals in a trolley to chose were Iberia and Privatair (LH ops).

Quoting SurfandSnow (Reply 14):
LOL! I think my experiences with RJ in August 2008 (CAI-AMM and then AMM-JFK a few days later) were much more like yours in the past - I'm glad that your recent trip was a good one! The flight in from CAI was on a brand new E-jet, and other than the rude F/A, was actually quite nice: being unable to fly over Israel, we got to take a very scenic detour over the Red Sea! The fun times didn't begin until my second and without a doubt last flight with RJ.

After an absolutely incredible vacation in Jordan (superb country with amazing people and stunningly beautiful scenery, I highly recommend it - the Dead Sea and Petra absolutely cannot be missed!), I was all set to head home. Or so I thought. All 200+ of us had the pleasure of waiting for over an hour outside of the terminal (the guards would not let us in!) in the 110 degree heat before being told that our 10 AM flight would be delayed for "many hours" until sometime later that evening. No problem, I could take a nap in the transit hotel and then hang out in Amman (I had missed the Abdoun district, and was excited to have the chance to check it out). Little did I know that the transit hotel made a sleazy run-down American motel seem like the Jordanian King's Palace! Also, I had no idea that staying in that rathole was the only way to keep informed about the flight status.

After a $50 cab ride (each way) into the city and back, I made my way back to the airport around 9 pm. I was turned away once again, since the flight was now scheduled for 2 AM. With no money left and nowhere to go, I actually spent most of the night walking between the terminals and the hotel, since there was nothing else to do - the Jordanian military officers in the tanks at the airport checkpoint were happy to entertain me, though! Finally at midnight we were let in, only to endure the maze of security checks and baggage searches (not regular screenings, but actual hand searches) before getting to the congested gate area you talked about, with not nearly enough seating for our full A340. Here I thought NAS had a strange convoluted maze layout and that LAX was a dump, but AMM certainly made both seem as functional and beautiful as Changi! Meanwhile, as our scheduled time of arrival passed, my parents called the airline, anxiously wondering why they hadn't heard from me yet, and they were told the flight had already landed, when it hadn't even left! The U.S. RJ reps didn't even know the status of their company's flight! No IFE on the 12 hour flight, either. Never again!!!

= I am not surprised. RJ does have several fronts to improve, and their operation at JFK should be on top of that.

Quoting NZ107 (Reply 15):
Looking forward to it as always!

= Thanks Nicholas. Hopefully, they will fill all the bugs soon.

Saludos,
A.



Live, and let live.
User currently offlineLuftfahrer From Germany, joined Mar 2009, 1043 posts, RR: 1
Reply 17, posted (4 years 10 months 2 weeks 3 days 21 hours ago) and read 23483 times:

Quoting SurfandSnow (Reply 14):
being unable to fly over Israel, we got to take a very scenic detour over the Red Sea!

Odd, there are plenty of pictures of RJ at TLV in the database, I wonder why they would then take the scenic route on a flight from CAI to AMM?



'He resembled a pilot, which to a seaman is trustworthiness personified.' Joseph Conrad
User currently offlineClassicLover From Ireland, joined Mar 2004, 4660 posts, RR: 23
Reply 18, posted (4 years 10 months 2 weeks 21 hours ago) and read 22185 times:

Superb report!

RJ is just as good in Crown as they have been since I first flew them just as they joined oneworld back in 2007 and again in 2008.

Agree that the IFE is a disaster, but this will all change once the 787s come online and replace all the A310s and A340s   Watch this space!

Now if someone would only renovate the truly diabolical airport at AMM...  



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineAMS From United States of America, joined Aug 2003, 1692 posts, RR: 11
Reply 19, posted (4 years 10 months 2 weeks 13 hours ago) and read 21988 times:

Thank You for the nice report.

It reminds me on the days when I used to fly the L1011 of Alia between JFK and AMS.
C class looks quite nice and spacious. It looks that the Lounge at Queen Alia airport has improved a bit.

RJ used to offer free accommodation at the Alia Gateway Hotel for transfer passengers before. I believe that this hotel has changed to a Golden Tulip hotel.


User currently offlineps76 From , joined Dec 1969, posts, RR:
Reply 20, posted (4 years 10 months 2 weeks 12 hours ago) and read 21951 times:

Hello(!),

Just to say many thanks for the report etc. The chicken curry looked pretty good and I also like the spacious looking cabin. Sorry about the bad IFE though, when travelling in business class that must suck a little(!) Amman airport sounds pretty bad from your experience and if I ever flew to the region I wouldn't look forward to spending time there (except to spot planes).

Many thanks,

Pierre


User currently offlinewouwout From Netherlands, joined Dec 2007, 127 posts, RR: 0
Reply 21, posted (4 years 10 months 2 weeks 11 hours ago) and read 21893 times:

I think there's a problem with the editor on airliners.net. Keep getting text like:
A.Netter – “CARFIELD”

PS: excellent report, as usual  Smile

[Edited 2010-02-11 01:35:09]

User currently offline777jaah From Colombia, joined Jan 2006, 1403 posts, RR: 0
Reply 22, posted (4 years 10 months 1 week 6 days 3 hours ago) and read 21419 times:

Quoting abrelosojos (Reply 9):
I was having a lot of issues with this report - in fact, it is the first TR where a second version was posted hoping to correct this very issue. I will message the MODS.

On your defense, I've seen this error in other TR's, but propably you have so many followers, so on your TRs, this kind of things, really creates a fuzz on a.net, but hey, that's the price you pay for being popular around here.

Thanks once again for your fascinating TRs.

777jaah



Next flights: AV BOG-ADZ-BOG, AV-UA BOG-IAD-ORD-IAD-BOG, BOG-FLL-BOG, LA BOG-MIA-BOG J
User currently offlineMH017 From Netherlands, joined Apr 2005, 1692 posts, RR: 30
Reply 23, posted (4 years 10 months 1 week 5 days 8 hours ago) and read 21104 times:

Entertaining TR: it shows very well the Middle-East 'chaos' and inflight-service...

Not to start a row here, but I think RJ is a disgrace for OneWorld !!!

A., your RJ score is higher placed than SQ: I think this needs to be rectified, though...



don't throw away tomorrow !
User currently offlinejohnboy From United States of America, joined Aug 1999, 2602 posts, RR: 7
Reply 24, posted (4 years 10 months 1 week 4 days 15 hours ago) and read 20759 times:

Nice report and wonderful pics -- the formatting problem with the website continues to amaze me though.

Quoting abrelosojos (Thread starter):
and a transit hotel where I was propositioned to sleep with a Jordanian bodybuilder (enough said).
Quoting SurfandSnow (Reply 14):
the Jordanian military officers in the tanks at the airport checkpoint were happy to entertain me, though!

Obviously I need to make my way to Jordan and be sure to get a delayed flight!  


User currently offlineabrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Reply 25, posted (4 years 9 months 3 weeks 6 days 21 hours ago) and read 19641 times:

Quoting Luftfahrer (Reply 17):
Quoting SurfandSnow (Reply 14):
being unable to fly over Israel, we got to take a very scenic detour over the Red Sea!

Odd, there are plenty of pictures of RJ at TLV in the database, I wonder why they would then take the scenic route on a flight from CAI to AMM?

= Ya. And, I have done the AMM-TLV flight way too many times and it always goes over the Dead Sea, past Jerusalem, north, and then crosses to TLV.

Quoting ClassicLover (Reply 18):

RJ is just as good in Crown as they have been since I first flew them just as they joined oneworld back in 2007 and again in 2008.

= It has certainly improved since those days when it pretended to have a F and a J class.

Quoting ClassicLover (Reply 18):

Agree that the IFE is a disaster, but this will all change once the 787s come online and replace all the A310s and A340s Watch this space!

= Will do  .

Quoting ClassicLover (Reply 18):

Now if someone would only renovate the truly diabolical airport at AMM...

= I can stand the airport ... it is just that I cannot stand the rude people who work in immigration and all that.

Quoting AMS (Reply 19):
It looks that the Lounge at Queen Alia airport has improved a bit.

= VERY MUCH SO!

Quoting AMS (Reply 19):
RJ used to offer free accommodation at the Alia Gateway Hotel for transfer passengers before. I believe that this hotel has changed to a Golden Tulip hotel.

= Oh God. Yes, I remember those days ... and that hotel was just sketchy ... its where I got strange "requests".

Quoting 777jaah (Reply 22):
On your defense, I've seen this error in other TR's, but propably you have so many followers, so on your TRs, this kind of things, really creates a fuzz on a.net, but hey, that's the price you pay for being popular around here.

= LOL. Thanks.

Quoting MH017 (Reply 23):
Entertaining TR: it shows very well the Middle-East 'chaos' and inflight-service...

= Yup.

Quoting MH017 (Reply 23):

Not to start a row here, but I think RJ is a disgrace for OneWorld !!!

= Why? Trust me, I used to HATE RJ ... but, they have kind of redeemed themselves of late. I have had quite a few decent flights. I still do not trust them to fly Y ... but that's another thing.

Quoting MH017 (Reply 23):

A., your RJ score is higher placed than SQ: I think this needs to be rectified, though...

= Why? On the compared flights, RJ did a MUCH better job than SQ.

Quoting johnboy (Reply 24):
Quoting abrelosojos (Thread starter):
and a transit hotel where I was propositioned to sleep with a Jordanian bodybuilder (enough said).
Quoting SurfandSnow (Reply 14):
the Jordanian military officers in the tanks at the airport checkpoint were happy to entertain me, though!

Obviously I need to make my way to Jordan and be sure to get a delayed flight!

= LOL.

Saludos,
A.



Live, and let live.
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