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AeroMexico From Tijuana To Paris In Clase Premier  
User currently offlineSR117 From Mexico, joined Jun 2000, 795 posts, RR: 1
Posted (4 years 6 months 1 week 3 days ago) and read 32767 times:

AeroMexico to Paris

Background

I was sitting on quite a few Premier Kms and had a 2x1 redemption coupon with American Express, hence in October I was lucky enough to find 2 seats to CDG. Had actually planned out the days so I could try out the 777 both ways, unfortunately due to equipment swaps I ended up on the ancient 767-200, with the old seats for the outbound and new seats for the inbound.

Either way this trip would be exciting, my first time ever flying confirmed in J !

Airport and Check In Experience

Believe it or not, but departing from TIJ was pure delight as I'm used to driving to LAX or SAN for flights, flying out of TIJ which is 10 minutes away from home was much much more convenient.

The airport itself though is not much to brag about, more like a bus terminal. It was 10pm yet there was lots of activity since there are many redeye flights to the south departing at this time. Fortunately though, there was no queue at the AeroMexico counters.



I worked for AM at TIJ back in 2002 and was quickly checked in by a former colleague of mine, he was quite chatty and we enjoyed catching up on old times. He also mentioned that everything was on time and our MEX-CDG flight was only booked to about 80 people, it's the winter season I guess…

After saying our goodbyes we headed to the Premier Lounge. The lounge is simple but well stocked with drinks, snacks and wifi and comfy seating, I poured myself a whisky and went online a bit which made time flow much more nicely.









About 20 minutes prior to boarding we headed out to the gates so I could take some pics check out the 767 that was loading for its NRT flight. Felt quite sorry for those NRT bound passengers as they have to deplane in TIJ, if you aren't inside the lounge or in the bar, there's really not much else you can do to pass the time.








AMX 193
TIJ-MEX
09 Feb 2010
00:55-6:15



Boarding was a bit disorganized as there was a big queue of passengers lined up, however J class passengers could squeeze from the side.



AM's 737-700s have 3 rows of J and we had 2A and 2B, seats are pretty standard regional narrowbody seats.









Crew seemed nice and we were offered pre departure oj or water. True to AM punctuality, we closed doors and pushed back on time.



In flight

Didn't really know what to expect for this redeye, AM has really cut back on service in domestic Y but J was a mystery.

Fortunately we were offered a light snack, rather appropriate for the hour actually, a small salad, toast, veggies and cold cuts, along with a nice chipotle cream cheese and a cream filled pastry as dessert.





IFE

There's drop down screens but I don't recall them being used to project anything other than the safety demo. Since this was a 2:50 hour flight and I mostly slept, did not miss it much anyways.

Crew

The crew was quite senior and seemed proper enough, they were all nicely groomed too. Service was carried out professionally but they did somewhat disappear after the meal and beverage service. If you have any further requests the crew is available though and they respond quickly, however they didn't really volunteer much service after the standard times.

Descent and Arrival

We arrived at MEX on time before sunrise, Mexico City had been the scene of severe flooding a few days before, as a result we were treated to an amazing view of the lights Mexico City upon arrival. As there was not much traffic we quickly pulled into our gate at MEX's T2, ready for our 8 hour layover  

Layover at MEX









8 hours at Mexico City do sound like a pain but somehow we managed to make things easy. Headed over to T1 for breakfast with a good friend, hung out at one of the American Express lounges also in T1, and eventually settled for a few hours at the Salon Premier Lounge back in T2.







MEX's new T2 isn't Incheon, however it's a huge improvement over the old terminal.



AeroMexico's new lounges are actually quite nice and service within is also very prompt and efficient.









We headed to the gate around 40 minutes before departure and actually arrived as they were about to begin boarding.

AM005
MEX-CDG
09 Feb 2010
14:20:08:30







Boarding and Departure

J class passengers were invited to board first and things were orderly enough. Today we would be flying on XA-OAM, an ex-SAA bird with a rather funny interior configuration. J class was actually split in 2 by a small galley in the middle and 2 lavs on the sides, it actually made for a nice and cozy cabin.







XA-OAM is also AeroMexico's only 767 with the old seats, they're actually not that bad as they are very wide, however, when your side and front neighbors are reclined, it makes exiting your seat very difficult.











As our friend in TIJ had already mentioned, todays flight had a light load, it seemed about 60% in in Y and 50% in J.

Once again, pushback and departure were on time and we settled for our 10:30 hour flight to Paris.

Pre Departure Video









Departure was quick and particularly scenic, thanks to clear skies we had a beautiful view of Popocateptl and Iztaccihuatl.





















Main meal service

Soon after departure we were feet wet in the Gulf of Mexico and meal service commenced.

FA's passed by with the Wine list, video players and afterwards began with their first beverage and snack run.





The Chamapgne (Raoul Collet Carte Noir) looked so chilled and tasty in the bright cabin that I couldn't resist, as did most of the cabin.









http://farm3.static.flickr.com/2784/4369624633_d6e1f02135_b.jpg

We were also served some warm nuts to nibble on followed by a hot towel service.

It was around this time that I noticed that we weren't given any menus for the meals, hmmm, I wonder?

Appetizers and salad were then served separately, they were tasty, however I wish I knew what they contained  

Now it came time for the meal, I was a bit afraid of this as we seemed to be the last to be served. True enough to my fears, they only had one chicken left and the rest were pasta, and yes, they did offer it as chicken or pasta, my traveling companion got the chicken and I got the pasta.





The chicken, despite its appearance, was actually pretty good, it was wrapped in a banana leaf and topped with an almond sauce with green olives, and served with a side of rice in a sort of chili sauce.

My pasta was much more pedestrian and seemed to be in some sort of pesto sauce.

I had a chance to switch to a nice Mexican Red Wine (Cabernet Monte Xanic) for the main meal and I was definitely not disappointed.

After our trays were cleared we were offered dessert and liqueurs, there was a choice of cheeses, fruit and cakes. I was actually greedy and asked for both  





All in all the meal was good, my main dish was actually a bit disappointing but it wasn't disastrous either. As it was all served with a smile by the chatty crew it made things a bit better.

Throughout the meal the FAs also kept your wine glasses topped. Up to now I had been pleasantly surprised by AM crewmembers, I was certainly expecting much less.

Tinkering with the IFE

Once meal service was done it was time to play with the players that had been distributed earlier, I only played around briefly and soon gave up as there were only about 6 movies and 6 tv episodes, none of which I was particularly keen on watching. These old birds were definitely lacking in the IFE department, the built in TV's on the seats had also been removed. Perhaps I would have been more inclined to enjoy the programming on the players if it had been in an in-seat screen, however it's frankly a pain to lie down with one of these players as you have to keep your tray table out or hold it in your hand to view it. Also, there were no power ports so choices were slim.

I was also quite disappointed not to have a moving map, not even on the main screens. The main screen was constantly looping this Skyteam video featuring a weird trio seated in a middle section of seats, doing all sorts of odd eye exercises. I'm only sorry I didn't snap a better pic !



Fortunately, after such a long meal and the redeye the night before, falling asleep wasn't too hard..

Crew

As I had previously mentioned, today's crew was actually a nice bunch, they were mostly senior but all were proper and well groomed, they certainly weren't as polished as Asian crews but they seemed to make an effort to make you happy. Even after main meal services they were constantly walking about and would gladly fulfill any request. I was pleasantly surprised.

Breakfast Service

About 1.5 hours before landing breakfast service began, by now I was quite hungry, there weren't any snacks available during the flight, it had honestly seemed quite long without any maps and since power on the laptops had run out.





There wasn't any choice for breakfast but it was quite comprehensive. It started with a fruit plate and yogurt, and was followed by an omelette with salsa and black beans.

Things were cleared out while dawn was starting to break outside, we seemed to make landfall somewhere over Brittany and soon we were descending into a very cold CDG.







Soon we were parked at CDG's terminal 2E smack on time, so what did I think of my first long haul on AM's J class?





Conclusion

The crew was the best part of the entire trip as they were in a good mood throughout and very attentive. It's also worth noting that ground staff at both TIJ and MEX were also very nice and polite. Food on the other hand was only average, the lack of snacks (except for peanuts from economy) was also a bit of a downer, what made things worse was the lack of a menu, it's not really trying to make something out of nothing, but it just cheapens the experience a bit when you don't have a menu to fluff up your meal beforehand, true, the succulent descriptions usually build up unreasonable expectations, but come on, they're part of the show !

The airplane and IFE were most definitely below average, the seats were very old generation and the AVOD players are much better suited for domestic planes without proper IFE, certainly not a long haul.

Despite the shortcomings I had a comfortable enough flight and the crew attentiveness made up for the patchy product. Hopefully things would improve on the return flight with the new seats.

19 replies: All unread, jump to last
 
User currently offlineSR117 From Mexico, joined Jun 2000, 795 posts, RR: 1
Reply 1, posted (4 years 6 months 1 week 3 days ago) and read 32767 times:

Return Flight

After a few great but cold and soggy days in Paris and London I was pretty much sick of snow and rain, get me back to Mexico !

Check in was in CDG's wonderful new Terminal T2 and was carried out by Air France staff, the area was apparently a common business class check in area for all Skyteam carriers.



The lady at check in was quite charming and we managed to coax her into trying out her spanish with us. So far AF was making a very positive impression.

Security was actually a breeze since we were directed to the queue for Africa/Middle East flights which was empty in comparison to the queue for North America flights, I'm definitely starting to like flying via MEX, hehe.





After some last minute souvenir shopping we were off to the Air France Lounge in the lower level to have some nibbles. There are different wings to the lounge with similar offerings, however the left side has a view of the tarmac. Unfortunately I did not realize the other side had such a nice view until it we were leaving, rats !





By the time we were done with our supermodelesque french breakfast it was time to head to the gate. We actually got there as they were starting boarding and I barely managed to snap a few terminal shots, 2E is mighty impressive I think.





Air France staff at the gate was also quite nice, the young guy who took my boarding pass greeted me by my last name and wished me a pleasant flight in perfect Mexican Spanish, very nice.

AM006
CDG-MEX
Feb 17th 2010
10:30-16:00







This time around we were flying on XA-TOJ, an ex-SAS and TransBrasil bird, this plane had been retrofitted with AMs new Clase Premier seats. The cabin seemed a huge improvement over the old one, even with the 2-2-2 configuration. Economy also seemed to have received new covers on seats. It's also worth noting that the 6 rows of Clase Premier almost took up half of the plane, Economy actually started with the over-wing exit.







Pre Departure Video

Load on this flight seemed quite healthy as about 80% of the J seats were filled up. Going for an extra-premium configuration on these 767s seems to have been a good move for AM. We were welcomed by a nice crew and were offered pre-departure water, oj or champagne.



Once we were nicely settled for the 12 hour flight to Mexico I couldn't help but feel I was gonna have one of those "Kevin!!!" moments, you know, like in the first Home Alone movie when Catherine O'Hara suddenly realized she left her brat in the attic, hmm, but I seemed to have everything on me. Maybe I'm just getting old and neurotic..

Taxi was long and we eventually took off from the northern runway complex.

I even snapped up a video for you guys!

Takeoff Video





A few minutes after takeoff we were finally out of the murk and into the bright winter skies. Ascent was actually quite scenic as we were treated to views of Northern France and Southern England.















Portable players were passed out, beverage service commenced and it was becoming obvious that this time around there would be no menus at all, not even for wine  





Canapes were passed out along with peanuts, canapes were again mysterious but OK.

It's worth noting that there was no hot towel service on this flight (they were present on the outbound)





Salad was actually more like chopped carrots with mache, cured ham and a seafood terrine.



So now it was time for the main course ! What would we be offered? chicken or pasta? pasta or pasta? This time around we actually did have a choice ! And it was beef or pasta. Having been burned by the pasta on the outbound, we both went for the Beef.





I am a bit sad to report that while not bad, it was not really good either,I think the problem was that this steak was way way overooked, you may call me insane, but the best steak I've had on a plane is probably the one served on economy class on Asiana from JFK to ICN, it was minuscule of course, but taste was quite good for an airplane steak. But back to AeroMexico, fortunately the sides were not bad, and the French Medoc was pretty nice too.

For dessert, we had a choice of lemon tart, ice cream, fruits or cheeses, I went for the lemon tart and some fruit which were good.



So now it was time to lay down and go to sleep. These new seats are actually pretty comfortable despite being a bit narrow. Managed to get a few hours of sleep.


IFE

On to entertainment, we were again stuck with the dreaded movie players with the same movies, bah. However, this time were was a beaming glimmer of hope, POWERPORTS !!! Whoohoooo.

So now you can at least load up your laptop with stuff to watch. A laptop however is still far from ideal, what if you wanna lie down? what if there's a sudden bout of turbulence? You really want your screen to be somewhere fixed. Still, it's better than nothing I guess. Having the powerports really helped make the flight go faster.

Crew

Crew on this flight was also very nice and attentive as on the outbound, perhaps our purser was a bit more refined. On one occasion we asked her if there was any ice cream left and she kindly brought us some stuff from the galley. Crew were also constantly walking down the aisle and it was easy to flag them down for any request.

Midflight catering

On this flight there was also a nice food trolley set up in the galley with sandwiches, chips and crackers. Sandwiches were actually very nice.







Pre Arrival Snack



Pre arrival snack was served around 90 minutes before landing and consisted in some shrimp, some salad and a cold cut of sorts. It was a bit uninspiring but I was pretty hungry by now.





I thought that we were done with the soggy weather but Mexico City was also quite rainy as these approach pictures show.







We landed and parked at the same gate we departed from smack on time at 4pm local time. I gotta say AeroMexico was very punctual on all of our flights.



Immigration and Customs formalities were completed in less than 10 minutes, and once again, we had a long layover at MEX, fortunately this time it was only 6 hours and not 8.

While hanging out in the arrival lobby, I finally had my "Kevin!!" moment as I realized I left my AmEx card in a shop at CDG :P Darn it. Decided to immediately clear security and go to the American Express lounge to have them handle it.

The new AmEx lounge at T2 is actually quite nice and is a great place to kill a few hours which is just what we did.










AMX194
MEX-TIJ
Feb 17th 2010
22:20-00:10

Finally ! the last leg home. Boarding was a bit chaotic as it seemed to be a full flight. Had to almost fight my way through the crowd to board. Which was a good thing as the J cabin was full on this flight and bin space was at a premium.



The cabin was pretty dark and in flight service was actually the same as in our TIJ-MEX flight with the same offering.



Crew on this flight was nice and polite, however they didn't really go beyond the script and offer up anything outside of regular service.

Domestic J class on AM isn't too spectacular these days unfortunately, however it's tolerable as the longest domestic sectors are actually these MEX-TIJ flights which are usually around 3 hours.

We arrived in Tijuana around 10 minutes early and were at the curbside 5 minutes later since we didn't have to wait for any luggage, excellent !

Conclusions:

With the things I had read, I was expecting a lot worse from AeroMexico in J class, perhaps that is why I wasn't disappointed at all.

Domestic J flights were both late night flights so unfortunately maybe they are not the best flights to benchmark service with, however we can probably classify them as adequate, crews were polite and efficient on both flights, however, they would do well and go a bit beyond the script, they never seem to offer you anything else after standard service unless you ask them to. I say this not to nitpick, but because the crews genuinely seem nice and it doesn't seem like a stretch to expect excellent service from them.

Long Haul J was a mixed bag, on one hand, crews were well dressed, enthusiastic and proper on both flights, they seemed to care and did a good job. The new seats are a vast improvement over the old and the powerports make a huge difference in making the product much more business friendly.

That said, I think that on the 767s, AeroMexico barely managed to catch up with their new product. IFE is still very much below average and I can't think of any flagship North American airline that is offering such a spartan IFE.

Catering isn't terrible but the lack of a menu really devalues the experience of flying on a Premium Cabin, inconsistencies like the lack of a snack bar on the MEX-CDG or the lack of a hot towel service on CDG-MEX make you wonder if someone is asleep at the wheel when it comes to in-flight service standards.

Surprisingly the ground experience was consistently positive, with very good service by ground crews on all points of contact and very nice lounges available throughout.

Aircraft were also all very clean, and flights were all perfectly on time.

Hence it's hard to give a clear cut verdict on AM, I think that with some polishing they could really be a very competitive carrier.

Thanks a lot for reading, as always, comments and questions are always welcome .

Ricardo

[Edited 2010-02-24 18:04:15]

[Edited 2010-02-24 18:34:16]

User currently offlinecx340 From Mexico, joined exactly 14 years ago today! , 609 posts, RR: 3
Reply 2, posted (4 years 6 months 1 week 3 days ago) and read 32767 times:

Really nice TR, and awesome pics!

Quoting SR117 (Thread starter):
About 20 minutes prior to boarding we headed out to the gates so I could take some pics check out the 767 that was loading for its NRT flight.

Flew MEX-BCN on that one last December! Really nice on the outside. Inside, well you have pretty much described it here.

Quoting SR117 (Thread starter):
Once meal service was done it was time to play with the players that had been distributed earlier, I only played around briefly and soon gave up as there were only about 6 movies and 6 tv episodes, none of which I was particularly keen on watching. These old birds were definitely lacking in the IFE department, the built in TV's on the seats had also been removed. Perhaps I would have been more inclined to enjoy the programming on the players if it had been in an in-seat screen, however it's frankly a pain to lie down with one of these players as you have to keep your tray table out or hold it in your hand to view it. Also, there were no power ports so choices were slim.



I was also quite disappointed not to have a moving map, not even on the main screens. The main screen was constantly looping this Skyteam video featuring a weird trio seated in a middle section of seats, doing all sorts of odd eye exercises. I'm only sorry I didn't snap a better pic !

In my Mex-BCN flight, the main screens were not working at all! I've mentioned before, I just don't see a way in which AM can call itself a world class carrier when the offerings are so below current industry standards for flag carriers.


Quoting SR117 (Thread starter):
Hence it's hard to give a clear cut verdict on AM, I think that with some polishing they could really be a very competitive carrier !

I would say that with TONS of polishing, in all aspects, AM could be a competitive carrier. I just flew them again on a very normal MEX-MTY sector last week. . .what can I say? No improvement whatsoever. And it seemed to me that the crew and ground staff were fed up with things. Honestly, when time came to fly back to MEX, I chose MX and while they are no SIA, service in all aspects was better that that of AM.


User currently offlineBZNPilot From Belgium, joined Feb 2006, 262 posts, RR: 1
Reply 3, posted (4 years 6 months 1 week 3 days ago) and read 32767 times:

Hi Ricardo,

Wow, great report and amazing photos! I especially liked the pictures of the snowy volcanoes on departure from MEX--just beautiful. The photos of the giant engine out your window on the 762 flights were great as well; in particular, I really liked how you captured the shiny silver engine nacelle on the return from CDG-MEX.

Thanks again and great job.

BZNPilot


User currently offlineSR117 From Mexico, joined Jun 2000, 795 posts, RR: 1
Reply 4, posted (4 years 6 months 1 week 2 days 23 hours ago) and read 32767 times:

Quoting cx340 (Reply 2):
In my Mex-BCN flight, the main screens were not working at all! I've mentioned before, I just don't see a way in which AM can call itself a world class carrier when the offerings are so below current industry standards for flag carriers.

Thanks for the comments   How was your MEX-BCN flight? I've pondered taking that flight based on the afternoon arrival into BCN and the redeye schedule back to MEX, I hate the jetlag that early morning euro arrivals give me. Did you get a nice full meal on departure from MEX?

I'm glad I'm not the only one that thinks that AM needs some work to be on top of it's game again. I think the AM brand within Mexico is still very well regarded and it's sad to see that it's far from living up to the hype these days.

Quoting cx340 (Reply 2):
Honestly, when time came to fly back to MEX, I chose MX and while they are no SIA, service in all aspects was better that that of AM.

You think? I see AM vs MX as more of a case of "Pick your poison" or should I say "Guatemala o Guatepeor"  

Seriously though, again it's a mixed bag I think, the catering I received in steerage on MX for my long haul EZE flight definitley seemed inferior to what AM serves, however, for the short haul flights from SJD to MEX and MEX to LAX had catering that was much better than what AM offers on similar flights. How was the catering on your flights to MTY?

I've read some reports from Mexicana's C class and they didn't really sound much better than AeroMexico servicewise. Does MX have any sort of integrated IFE on their 767s or A330s? They didn't seem to have any on the 767-300s I flew to EZE.

It's a bit sad that neither of our big airlines seem to have a truly world class product. With equal fares and routings, how can one chose AM or MX over LH, AF or BA?

Quoting BZNPilot (Reply 3):
I really liked how you captured the shiny silver engine nacelle on the return from CDG-MEX.

Thanks a lot man ! Yeah, it was actually very fun to watch the reflection throughout the flight in both directions, always love sitting next to the engines.


User currently offlineua777222 From United States of America, joined Dec 2003, 3348 posts, RR: 11
Reply 5, posted (4 years 6 months 1 week 2 days 23 hours ago) and read 32767 times:

Sorry if you already said in your post, I just cruised through it.

What are you shooting? I saw in one of your pictures a Canon SLR.

Great TR.



"It wasn't raining when Noah built the ark."
User currently offlineSR117 From Mexico, joined Jun 2000, 795 posts, RR: 1
Reply 6, posted (4 years 6 months 1 week 2 days 23 hours ago) and read 32767 times:

Quoting ua777222 (Reply 5):
What are you shooting? I saw in one of your pictures a Canon SLR.

Hehe, the Canon ain't mine actually, I'm a Nikon man ! Just switched to a D90 with the kit 18-105mm lens. Took some of the pics with a smaller Lumix ZR1 when I didn't feel like taking out the DSLR or needed something more discrete.


User currently offlinecx340 From Mexico, joined exactly 14 years ago today! , 609 posts, RR: 3
Reply 7, posted (4 years 6 months 1 week 2 days 23 hours ago) and read 32767 times:

Quoting SR117 (Reply 4):
Thanks for the comments How was your MEX-BCN flight? I've pondered taking that flight based on the afternoon arrival into BCN and the redeye schedule back to MEX, I hate the jetlag that early morning euro arrivals give me. Did you get a nice full meal on departure from MEX?

Other than the mentioned IFE problems and the fact that it was around two hours late without explanation and that the schedule was changed without AM informing me (originally the flight was scheduled for a 1PMish departure - good thing I read these forums and knew about the schedule change in advance!), my experience was similar to your CDG-MEX flight (I also flew J), and I did get a full meal after departure but I couldn't really call it nice!! The seats are an improvement but they are nothing really special. Cabin service was cold, if anythingl. I flew MAD-MEX on the way back and while IFE is a bit better on the 777 service was just the same, and the flight was also late with no explanation.

The problem I found with the late afternoon BCN arrival is that by the time you arrive to your hotel or destination, it will already be evening and you actually loose a full day at BCN - if you are staying there, which I actually was not. Of course, you arrive just in time to experience Barcelona's wonderful nightlife hehe!

Quoting SR117 (Reply 4):
I'm glad I'm not the only one that thinks that AM needs some work to be on top of it's game again. I think the AM brand within Mexico is still very well regarded and it's sad to see that it's far from living up to the hype these days.

So true. . .and it really bothers me because if Mexican customers think that AM is really the best option available, no one will complain and force AM to improve!

Quoting SR117 (Reply 4):
You think? I see AM vs MX as more of a case of "Pick your poison" or should I say "Guatemala o Guatepeor"

Well, yes, you are probably right indeed! But at least in my recent flight experiences with MX in both J and Y (all domestic), I just felt that MX is an overall better experience - not to say that they have no work to do.


User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 8, posted (4 years 6 months 1 week 2 days 22 hours ago) and read 32767 times:

Cool Trip Report!

LOVE T2 at MEX! Very funky/cool design! I appreciate when airport designs are a little different!

The shiny/polished metal rims around the engine intakes look really good and very classy!

I'm really surprised at the lack of menus....


User currently offlineMH017 From Netherlands, joined Apr 2005, 1688 posts, RR: 31
Reply 9, posted (4 years 6 months 1 week 2 days 18 hours ago) and read 32767 times:

Well written TR with great pictures, Ricardo !!!

Don't see many AM Business-class reports here, and by the looks of it, the product and catering are quite good...

You really gotten yourself a nice picture of London-Heathrow airport there...

Thanks for sharing...



don't throw away tomorrow !
User currently offlineThe777Man From United States of America, joined Jul 1999, 6558 posts, RR: 55
Reply 10, posted (4 years 6 months 1 week 2 days 17 hours ago) and read 32767 times:

Nice report with great pictures! Food looks okay although not fantastic,,,,,

I guess AM really need to improve their inflight entertainement offereings and also to make them more the same ie they really need to offer the same IFE regardless of aircraft when it comes to J class at least.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineEconojetter From Malaysia, joined May 2001, 430 posts, RR: 5
Reply 11, posted (4 years 6 months 1 week 2 days 15 hours ago) and read 32767 times:

Ricardo, thank you for another enjoyable report with brilliant photography.

Quoting SR117 (Thread starter):
MEX's new T2 isn't Incheon, however it's a huge improvement over the old terminal.

The interior looks very nice. I quite dig the polka dot theme that makes the space look futuristic and retro-chic at the same time.


Gorgeous view of snowcapped mountains (volcanos?)


Love this photo. The rim of the engine intake is so shiny!

Quoting SR117 (Reply 1):
Check in was in CDG's wonderful new Terminal T2 and was carried out by Air France staff,

Another stylish terminal, one of my favorites. I was there not one month ago. It was in the evening and I thought the lighting was great although all my attempts at a decent photo failed.

Quoting SR117 (Reply 1):
By the time we were done with our supermodelesque french breakfast it was time to head to the gate.

Haha... what is a supermodelesque french breakfast? Champagne and cigarrettes?

AM looks quite good. You didn't think the catering was spectacular but most of the stuff that was served looked rather tantalizing to me, perhaps thanks to the photography. The lack of IFE is a major deficiency in this day and age.
Thanks again for the report.


User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8535 posts, RR: 54
Reply 12, posted (4 years 6 months 1 week 2 days 14 hours ago) and read 32767 times:
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Hi SR117,

Nice report & pictures, did enjoy - not too many AM TR's on A.NET.

Quoting SR117 (Thread starter):
The chicken, despite its appearance, was actually pretty good, it was wrapped in a banana leaf and topped with an almond sauce with green olives, and served with a side of rice in a sort of chili sauce.

My pasta was much more pedestrian and seemed to be in some sort of pesto sauce.

- Hmm, both look pretty weak, especially the pasta option.

Quoting SR117 (Thread starter):
I was also quite disappointed not to have a moving map, not even on the main screens

- Quite right, a moving map is a must these days.

Quoting SR117 (Thread starter):
About 1.5 hours before landing breakfast service began, by now I was quite hungry, there weren't any snacks available during the flight

- Bit of a let down no inflight snacks.

Quoting SR117 (Thread starter):
There wasn't any choice for breakfast but it was quite comprehensive. It started with a fruit plate and yogurt, and was followed by an omelette with salsa and black beans

- Sure looks ok.

Good stull, AM look generally ok, shame about the lack of menu's for sure but overall, I think I'd fly fly them in J if the need arose.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineSR117 From Mexico, joined Jun 2000, 795 posts, RR: 1
Reply 13, posted (4 years 6 months 1 week 1 day 20 hours ago) and read 32767 times:

Thanks for the comments guys !

Quoting The777Man (Reply 10):
Nice report with great pictures! Food looks okay although not fantastic

Yes indeed, that is how I would describe the taste as well  
Quoting Econojetter (Reply 11):
Gorgeous view of snowcapped mountains (volcanos?)

Both are volcanos, however the one on the left is extinct, and the one on the right occasionally spews some ash unto Mexico City.

Quoting Econojetter (Reply 11):
Haha... what is a supermodelesque french breakfast? Champagne and cigarrettes?

Well, I initially wanted to throw a jab at the French breakfast but I guess it's a case of different strokes for different folks, but come on, having a breakfast consisting of bread and coffee is just insane   Now that you mention it though, cigarettes and champagne sound very tantalizing and decadent.

Quoting ba319-131 (Reply 12):
- Hmm, both look pretty weak, especially the pasta option.

The chicken was actually on the better than average scale when it comes to airplane chicken, the pasta was too plain for a J class main.

Quoting ba319-131 (Reply 12):
- Quite right, a moving map is a must these days.

Even with fancy IFE, most of the times I just have my moving map display, the flight seemed endless without it !

Quoting ba319-131 (Reply 12):
Good stull, AM look generally ok, shame about the lack of menu's for sure but overall, I think I'd fly fly them in J if the need arose.

Exactly, I wouldn't go out of my way to fly on them, but I wouldn't avoid them either. They can be very convenient depending on where you want to go.

Quoting cx340 (Reply 7):
Other than the mentioned IFE problems and the fact that it was around two hours late without explanation and that the schedule was changed without AM informing me (originally the flight was scheduled for a 1PMish departure - good thing I read these forums and knew about the schedule change in advance!)

Funny you mention that, they actually cancelled my original TIJ-MEX flight and I had to call to find out, good thing I did call cause they did the rebooking all wrong.

Quoting cx340 (Reply 7):
The problem I found with the late afternoon BCN arrival is that by the time you arrive to your hotel or destination, it will already be evening and you actually loose a full day at BCN

Well, lose is a strong word, arriving at 8am sounds nice but you probably end up waiting a long time for your hotel room, and crashing out in the afternoon anyways, vs an afternoon arrival, you just go to your hotel, go out briefly at night and you're off to bed to nurse your jetlag. I never get any jetlag when flying to asia while europe is always a pain, I think it has something to do with those early morning european arrivals...

Quoting cx340 (Reply 7):
Well, yes, you are probably right indeed! But at least in my recent flight experiences with MX in both J and Y (all domestic), I just felt that MX is an overall better experience - not to say that they have no work to do.

Mexicana offers a very impressive short haul product I think, it used to be on par with AM but now it's much superior. I think that AM is offering sandwiches on its USA flights, while Mexicana is offering an actual choice between 2 hot meals, I really enjoyed the chilaquiles I got on my MEX-LAX flight  


User currently offlineDavidCA From Canada, joined Jun 2009, 69 posts, RR: 4
Reply 14, posted (4 years 6 months 1 week 1 day 19 hours ago) and read 32767 times:

Thanks for posting an awesome TR. I have kind of found the same as you where AM are concerned--they're much better on long hauls than on short sectors. I once flew them on a relatively short flight SAN-MEX (they used to do that nonstop), and wasn't impressed at all. Lazy, disinterested crew. On a different occasion, I flew AM from GRU to MEX on the 777 and was very impressed. Really comfortable Y cabin, great IFE, really nice, really professional, and really attentive crew. Perhaps it was just luck of the draw, but they performed a lot better on that flight. The business class seats on the refurbished 767 look really nice.

I haven't yet seen MEX's T2, but from your pics it looks really nice--a lot nicer than the CDG terminal in your report. I thought that the catering out of MEX looked a lot better than that out of France, but I'm probably biased as I have never had bad food in Mexico! I love your country, and I think that it has a really good airline in AM.

Thanks again for the TR!


User currently offlineluisde8cd From Pitcairn Islands, joined Aug 2004, 2571 posts, RR: 31
Reply 15, posted (4 years 6 months 3 days 10 hours ago) and read 30685 times:

Quoting SR117 (Reply 4):
Seriously though, again it's a mixed bag I think, the catering I received in steerage on MX for my long haul EZE flight definitley seemed inferior to what AM serves, however, for the short haul flights from SJD to MEX and MEX to LAX had catering that was much better than what AM offers on similar flights. How was the catering on your flights to MTY?

I've read some reports from Mexicana's C class and they didn't really sound much better than AeroMexico servicewise. Does MX have any sort of integrated IFE on their 767s or A330s? They didn't seem to have any on the 767-300s I flew to EZE.

It's a bit sad that neither of our big airlines seem to have a truly world class product. With equal fares and routings, how can one chose AM or MX over LH, AF or BA?

You were lucky with the food you got on AM TIJ-MEX-TIJ flights. I recently flew MTY-MEX in AM J and all I got was a pre-packed chocolate donut! Come on! After that experience I decided to switch to MX which offers better service in J. In MX MTY-MEX-MTY in J you get a full meal with salad, main hot course, dessert and bread.

Saludos,
Luis


User currently offlinecx340 From Mexico, joined exactly 14 years ago today! , 609 posts, RR: 3
Reply 16, posted (4 years 6 months 3 days 6 hours ago) and read 30413 times:

Quoting luisde8cd (Reply 15):
You were lucky with the food you got on AM TIJ-MEX-TIJ flights. I recently flew MTY-MEX in AM J and all I got was a pre-packed chocolate donut!

Well, at least you got a doughnut! I fly the route frequently in J and normally I get the proverbial bag of peanuts!


User currently offlinekiramakora From Argentina, joined Aug 2006, 547 posts, RR: 0
Reply 17, posted (4 years 6 months 1 day 7 hours ago) and read 29606 times:

Very well made report. I like AM's amenity kit. Thanks for sharing.

I miss Mexico. I need to visit soon.


User currently offlineSR117 From Mexico, joined Jun 2000, 795 posts, RR: 1
Reply 18, posted (4 years 4 months 3 weeks 1 day 4 hours ago) and read 27734 times:

Thanks a lot guys !

Quoting DavidCA (Reply 14):
Thanks for posting an awesome TR. I have kind of found the same as you where AM are concerned--they're much better on long hauls than on short sectors. I once flew them on a relatively short flight SAN-MEX (they used to do that nonstop), and wasn't impressed at all. Lazy, disinterested crew.

Seems to be the case with AM on a lot of cases, you can get unlucky with a lazy crew who do the bare minimum ! However, in those cases it doesn't hurt to ask for service, even the lazy crews are usually pressed into service if you ask for it. But yes, it's not the best when you have to ask for service rather than it being volunteered as you expect it, especially in a J class cabin.

Quoting DavidCA (Reply 14):
I thought that the catering out of MEX looked a lot better than that out of France, but I'm probably biased as I have never had bad food in Mexico!

I would have to agree with you with regards to catering ! It was just unfortunate that there were so few choices for meals and no menu. I know it's just a menu but it's just part of the flair of J class, dressing up the meal as a sort of performance. If you reduce the dance to a simple "chicken or pasta" it just cheapens the experience a bit.

Quoting DavidCA (Reply 14):
The business class seats on the refurbished 767 look really nice.

Thumbs up for the seats !! if only they added AVOD into the seats it would be a really nice hard product for a 767.

Quoting luisde8cd (Reply 15):
You were lucky with the food you got on AM TIJ-MEX-TIJ flights. I

I'd hope so.. MEX-TIJ is the longest domestic sector flown by AM clocking in at around 3:30. Still, it's pretty sad that nowadays they're only offering a snack bar or peanuts in Y. Maybe it's time that AM start considering BOB for coach? I wouldn't mind paying for something if I'm hungry ! Airport food in Mexico is pretty bad and overpriced anyways, so why not just offer something good to a captive audience for the same price?

Quoting cx340 (Reply 16):
Well, at least you got a doughnut! I fly the route frequently in J and normally I get the proverbial bag of peanuts!

Yikes.. peanuts when competitors are offering a full meal :P AM really has to beef up it's offering, I really hope Conesa gets the boot ASAP.

Thanks again guys !

Ricardo


User currently offline767747 From United States of America, joined Jan 2005, 1932 posts, RR: 24
Reply 19, posted (4 years 4 months 2 weeks 6 days 1 hour ago) and read 26326 times:
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SR117,

Great report on Aeromexico! Your photos are fantastic; I love the shots of the engines, and the views of MEX while on your layover.

Quoting SR117 (Reply 1):
Food on the other hand was only average, the lack of snacks (except for peanuts from economy) was also a bit of a downer, what made things worse was the lack of a menu, it's not really trying to make something out of nothing, but it just cheapens the experience a bit when you don't have a menu to fluff up your meal beforehand, true, the succulent descriptions usually build up unreasonable expectations, but come on, they're part of the show !

That is interesting that you never received menus on either of your long-haul J flights ... the food did look a bit under-impressive for such a long trip. However, the service still sounds pretty good by all other accounts.

Looking forward to your next report!

767747


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