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Asiana Airlines 747-400 LAX-ICN In J W/Pix  
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1108 posts, RR: 8
Posted (4 years 8 months 4 days 23 hours ago) and read 32767 times:

Introduction


There are several different routings one can take to get to Bangkok from TPA. Before booking with OZ, I looked at KE via ATL and ICN, EK via JFK and DXB, and the TG nonstop from LAX. However, when I was able to get a heavily discounted J fare with OZ, the other options were immediately ruled out. I ended up settling for DL on the TPA-LAX-TPA legs and OZ on the LAX-ICN-BKK-ICN-LAX legs. The connections worked out perfectly on the outbound trip, however, the return required a 12-hour layover in ICN and then a 10-hour layover in LAX. Despite the fact that KE offered far better connections for the same routing, the incredibly good fares Asiana was offering made the long layovers worthwhile.

Ticketing was done through American Express Travel, however, I wanted to test out OZ’s website anyway. OZ really seems to fall behind here, at least for the English version of their website. I was only able to change and pick my seat after joining OZ’s frequent flyer program, and the only way to view your reservation online is by joining their frequent flyer program. I believe this has since changed, however, and people can now view their reservation even if they are not a member of OZ’s FF program. Also, I was only able to pick my seat using Internet Explorer. Despite this, the online seat map does look pretty cool:



Connection in LAX


After arriving into LAX on an incredibly long and boring flight (5:45 on an A320 without ANY IFE whatsoever), I found myself in the dilapidated T6. I needed to get to TBIT where OZ and the majority of foreign airlines serving LAX operate from. From what I understand, the only way to transfer between terminals is by walking or taking a shuttle bus. I was in the mood for a nice stroll since it would be the only physical activity I would be getting in the next 20 hours or so. Plus, the fresh air (not) would be nice.



TBIT check-in areas seemed pretty nice, definitely much better than the post-security area of the terminal. The OZ check-in is located in the last row and there were Asiana signs all over the place.

Check-in was smooth, and the agent was friendly. We were given lounge invitations that were actually printed out on boarding-pass paper and had our names and flight number printed on it. Pretty nice.



Oddly enough, the scheduled boarding time was only 30 minutes prior to departure. I suppose a 744 Combi takes much less time than a fully pax 744…



I can’t say that I am a fan of the airside portion of TBIT; the ceilings are low and walkways are narrow. Instead of going to lounge, I walked to the gate first and took some pictures of various aircraft. One benefit of this terminal, however, is that it’s not too high from the ground and aircraft park EXTREMELY close to the windows. This really makes you appreciate how big 777s and 747s are!

Boeing 777-300ER to NRT


Our gate


Korean Air 77E to ICN


After enjoying myself in the cramped terminal, I decided to head up towards to the Star Alliance lounge. It’s on the 5th floor and was much nicer than I expected. They had a mini-buffet set up with chicken fried rice and some soup.



I saw our 744 taxiing into the gate from the lounge windows and decided to head on over to the gate and get some pictures of the aircraft. Sadly, there was absolutely no view of our 744 from the gate area and this was the best I could do:



Rivals at adjacent gates – I love it!


Korean Air KE 18 pushing back for ICN ahead of us


About 10 minutes prior to the scheduled boarding time, there was an announcement that the flight would be delayed 30 minutes due to “aircraft connection”. I had no clue what this meant so I asked the gate agent and he said that aircraft had just arrived late from Seoul.

Boarding occurred exactly when they said it would and I was delighted to see a window right after going through the door but before the jetway. Also, a side note: There was an old Asian woman who was clearly uncomfortable walking without her cane. The nice Asiana agent held her hand and walked her onto the plane, which I thought was very nice.



I boarded through door 2L, was greeted by two beautiful F/As, and went straight upstairs to the upper deck.

The Flight


Date: 14 March 2010
Airline: Asiana Airlines
Flight: OZ 201
Aircraft: Boeing 747-48EM
Aircraft Reg: HL7421
Departure Airport: Los Angeles (LAX / KLAX)
Arrival Airport: Seoul – Incheon (ICN / RKSI)
Scheduled Departure Time: 12:50 PM
Actual Departure Time: 1:41 (51 minutes late)
Scheduled Arrival Time: 6:10 PM (Next Day)
Actual Arrival Time: 6:49 PM (39 minutes late)
Departure Gate: 101
Class: Business
Seat: 9J
Load Factor: 100% in all classes



My initial impressions of the cabin were very positive. Seats looked good, felt comfortable, and it seemed as though the aircraft was recently built.

I really wanted to get a picture of F so I walked down there half expecting to get scolded for doing so. Instead, the F/A was ecstatic and even offered to take a picture of my dad and I in F!





Upper deck J


In our seats, there were slippers and headphones but no amenity kits (there were toothbrushes and cologne in the lavs). I was very surprised about this as I thought it was pretty standard to have amenity kits in J. Also, the headphones were very similar to those received in Y, and pillows were small and blankets were very Y-class.

The F/As then came around with welcome drinks (water, OJ, or champagne), and handed out hot towels to clean our hands with.



The captain came over the PA and announced that there would be further delay as they were having trouble loading cargo onto the aircraft.

Cabin ready for departure


The safety demo was shown on the PTVs, and then a manners (!) video was shown. It was an animated video of a kid running around the plane pissing people off, and encouraged passengers to have “beautiful manners”. I can’t imagine this being shown on a U.S. carrier.

F/As were then introduced over the PA and each bowed as they were introduced. Then, the head F/A came to each J passenger, addressed them by name, and thanked them for flying Asiana. Excellent! We were then handed menus.

Pushback occurred about 50 minutes late and during taxi, the F/As asked for our lunch choice and took the menus back, which I found a little strange. Anyway, we taxied to 25R and performed quite a long takeoff roll.

The seatbelt sign was turned off right at 10,000 feet and I began to explore the IFE. Unfortunately, there was an annoying glare on the screen that made watching movies with the window shades up very difficult.



The moving map was very detailed, and appeared to show shipwreck locations which was very strange.



California coast




Meal service began about 45 minutes after takeoff.

Scallops


Appetizer: Cold beef and fish


Tenderloin of beef


Dessert


The food was extremely good, definitely one of the best meals I’ve had on an aircraft.

I then watched Surrogates on Asiana’s AVOD and enjoyed the moving map feature.





Pretty cool


I was feeling pretty tired so I feel asleep for about two hours. When I woke up, I watched another movie, and was then feeling hungry. The menu mentioned that ramen noodles were available on demand throughout the flight, so I decided to take advantage of this option. I went to galley and the extremely friendly F/A was more than happy to prepare this for me.

Nicest looking cup noodles I’ve ever seen


After passing the "top" of our route




Snack was served about 2 hours before arrival. It wasn’t as good as the first meal, but still tasty nonetheless.



Chicken breast


Getting close


I found the seat pretty comfortable but it was nowhere close to being lie-flat!

Asiana J seat in fully-reclined position


The captain announced our descent into ICN about 30 minutes before arrival, and apologized for the delay once again. The head F/A came around thanking each passenger individually for flying Asiana and told us it was a pleasure serving us. Then, a F/A gave me a survey to fill out, which I gladly did. Landing on 16L was smooth, taxiing to the gate took about 10 minutes, and disembarkation was painless.



I then went through security and back to the departure area for my flight to BKK.

Overall I was very pleased with Asiana. The crew was exceptional, food was great, IFE was fantastic, and seats were comfortable. Not having amenity kits in J is unacceptable, however, along with the cheap headsets. Overall, however, the pluses far outweighed the negatives, therefore making this an exceptional long-haul flight.

HL7421 at the gate after a long flight from LAX


Here is some video footage I took on this flight for anyone interested. Includes views of moving map during flight, and the landing.



Hope you enjoyed the read, and here are some of my previous TRs:

Delta 737-700 ATL-SXM In Y W/Pix (by MHTripple7 Aug 5 2009 in Trip Reports)
Air India 777-200LR DEL-JFK In J W/Pix (by MHTripple7 Jan 11 2009 in Trip Reports)
Drukair A319 PBH-DEL In Y W/TONS Of Pix/Vid (by MHTripple7 Jan 10 2009 in Trip Reports)
Air India 777-200LR JFK-DEL In C W/Pix (by MHTripple7 Jan 5 2009 in Trip Reports)
South African 737-800 JNB-CPT In C W/Pix (by MHTripple7 Sep 21 2008 in Trip Reports)
South African BAe 146-200 LVI-JNB In Y W/Pix (by MHTripple7 Aug 13 2008 in Trip Reports)
Delta 767-400ER JNB-ATL In J W/Pix (by MHTripple7 Aug 1 2008 in Trip Reports)
Air Botswana BAe 146-100 JNB-MUB In Y W/Pix (by MHTripple7 Jul 23 2008 in Trip Reports)
Air France 777-300ER CDG-JNB In J W/Pix (by MHTripple7 Jul 23 2008 in Trip Reports)
Air France A330-200 DTW-CDG In J W/Pix (by MHTripple7 Jul 22 2008 in Trip Reports)
Delta 737-800 JFK-TPA (Pix And Vid) (by MHTripple7 Apr 18 2008 in Trip Reports)
Jet Airways 777 DEL-JFK Mar 28 2008 Pix (by MHTripple7 Mar 29 2008 in Trip Reports)
Jet Airways 9W707 W/Diversion (Pix) (by MHTripple7 Mar 22 2008 in Trip Reports)
Jet Airways 777-300ER JFK-DEL ( Pix) (by MHTripple7 Mar 21 2008 in Trip Reports)

[Edited 2010-03-28 21:22:30]

[Edited 2010-03-28 21:25:39]

23 replies: All unread, jump to last
 
User currently offlineanonms From United States of America, joined Dec 2007, 623 posts, RR: 0
Reply 1, posted (4 years 8 months 4 days 20 hours ago) and read 32767 times:

The ramen looks spicy!

I never realized OZ and CI used the same seats. oo"



This is my signature.
User currently offlineSASDC8 From Norway, joined Mar 2006, 765 posts, RR: 1
Reply 2, posted (4 years 8 months 4 days 20 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Thanks for a nice report on OZ "new" business class product 

I must say that i think the cabin looks really good, and the F cabin fantastic. OZ should also have thumbs up for presentation of their meal service  
Quoting MHTripple7 (Thread starter):
In our seats, there were slippers and headphones but no amenity kits (there were toothbrushes and cologne in the lavs).

I am not a big fan of the "buffet" like spread in the toliet. Amenity kits should be in your seat in international business class.

Quoting MHTripple7 (Thread starter):
Unfortunately, there was an annoying glare on the screen that made watching movies with the window shades up very difficult.

This is one of the problems with most "new" business class seats with fixed screens on the seatbacks. Annoying not to be able to tilt screen inwards to avoid glare.

Cheers
Stein

[Edited 2010-03-29 00:10:49]


2-3-2 is NOT a premium configuration
User currently offlinegreg99 From United States of America, joined Jun 2008, 25 posts, RR: 0
Reply 3, posted (4 years 8 months 4 days 16 hours ago) and read 32767 times:

Quoting MHTripple7 (Thread starter):
Not having amenity kits in J is unacceptable, however

This is not uncommon in J on Asian carriers - SQ and NH do the same.

Great TR.

Thanks,
Greg


User currently offlinenethkt From Thailand, joined Apr 2001, 1090 posts, RR: 3
Reply 4, posted (4 years 8 months 4 days 16 hours ago) and read 32767 times:

So all the OZ 74Es are modified and installed with new products?

It's always nice to sit on the upper deck  
Thanks a lot for the report!!

Quoting greg99 (Reply 3):
This is not uncommon in J on Asian carriers - SQ and NH do the same.

Great TR.

Thanks,
Greg

Is it a trend for now? However, TG still provide those cheap amenity kits though. Does it count?



Let's just blame it on yields.
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1108 posts, RR: 8
Reply 5, posted (4 years 8 months 4 days 16 hours ago) and read 32767 times:

Thank you all for your replies.

Quoting anonms (Reply 1):
The ramen looks spicy!

Haha, yes it was!

Quoting SASDC8 (Reply 2):
I must say that i think the cabin looks really good, and the F cabin fantastic. OZ should also have thumbs up for presentation of their meal service  

Yes, I completely agree on all of these. I definitely wouldn't mind trying them out in F!

Quoting greg99 (Reply 3):
This is not uncommon in J on Asian carriers - SQ and NH do the same.

Oh interesting, I didn't know this. The weird thing is that we did receive amenity kits on the return flight. So does anyone know if was just a random occurrence that I didn't receive amenity kits on this flight or do certain flights get them and others not?

Quoting nethkt (Reply 4):
So all the OZ 74Es are modified and installed with new products?

Not quite. There is still one 74E flying around (HL7417) that hasn't been refurbished. They were supposed to convert it to a cargo aircraft but have yet to do it for some reason. This aircraft is confined to ICN-HKG-ICN, however, unless another 744 goes tech.


User currently offlineB747forever From Sweden, joined May 2007, 17126 posts, RR: 10
Reply 6, posted (4 years 8 months 4 days 9 hours ago) and read 32767 times:

Good TR

Really enjoyed to read it.

Asiana's J product looks nice.

Quoting MHTripple7 (Thread starter):
The safety demo was shown on the PTVs, and then a manners (!) video was shown. It was an animated video of a kid running around the plane pissing people off, and encouraged passengers to have “beautiful manners”. I can’t imagine this being shown on a U.S. carrier.

That was odd.

Will you write any TR on the other flights?


Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6903 posts, RR: 77
Reply 7, posted (4 years 8 months 4 days 8 hours ago) and read 32767 times:

Hi MHTripple7,

great report with many high-quality pictures, very enjoyable. OZ's product doesn't look bad despite some weaknesses. The food looks delicious.

Quoting MHTripple7 (Thread starter):

I really wanted to get a picture of F so I walked down there half expecting to get scolded for doing so. Instead, the F/A was ecstatic and even offered to take a picture of my dad and I in F!

Nice!

Quoting MHTripple7 (Thread starter):
In our seats, there were slippers and headphones but no amenity kits (there were toothbrushes and cologne in the lavs). I was very surprised about this as I thought it was pretty standard to have amenity kits in J. Also, the headphones were very similar to those received in Y, and pillows were small and blankets were very Y-class.

Indeed, quite disappointing. Here's what I got on a 5:40 hrs flight in Oman Air's Y Class:



Quoting MHTripple7 (Thread starter):
Then, the head F/A came to each J passenger, addressed them by name, and thanked them for flying Asiana. Excellent!

That's quite impressive.


PH



Nothing's worse than flying the same reg twice!
User currently offlinejetblue777 From United States of America, joined Jul 2009, 1463 posts, RR: 1
Reply 8, posted (4 years 8 months 4 days 3 hours ago) and read 32767 times:

Nice report! I tried to select seats on OZ's website (I am a member) but somehow it won't let me. We booked our flights through expedia,and expedia did give us seats. I wanted to change those seats but again, OZ's website wont let me. Anyway, love your trip report  


It's a cultural thing.
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1108 posts, RR: 8
Reply 9, posted (4 years 8 months 3 days 2 hours ago) and read 32767 times:

Thanks for your kind comments everyone.

Quoting B747forever (Reply 6):
Will you write any TR on the other flights?

I have a few trip reports written up, and will hopefully have some of them up this weekend. I decided to do one on the return trip since it was on a 777 (my favorite aircraft).

Quoting PlaneHunter (Reply 7):
great report with many high-quality pictures, very enjoyable. OZ's product doesn't look bad despite some weaknesses. The food looks delicious.

Many thanks and yes those are my exact thoughts.

Quoting PlaneHunter (Reply 7):
Indeed, quite disappointing. Here's what I got on a 5:40 hrs flight in Oman Air's Y Class:

I am quite envious of your flight! How an alleged 3-star airline provides better amenities in Y class than a 5-star airline does in J class is beyond me!

Quoting PlaneHunter (Reply 7):
That's quite impressive.

Indeed, however, this practice was not repeated on any other of my OZ flights. My return trip was quite different in terms of service. I'll go into more detail when I post the TR.

Quoting jetblue777 (Reply 8):
Nice report! I tried to select seats on OZ's website (I am a member) but somehow it won't let me. We booked our flights through expedia,and expedia did give us seats. I wanted to change those seats but again, OZ's website wont let me. Anyway, love your trip report  

Make sure you are using Internet Explorer. I was unable to change my seats using Chrome or Firefox. Their animated seat maps are extremely obnoxious. But I can confirm that if you can get it to work, they will honor your seat requests.


User currently offlineHOOB747 From United States of America, joined Nov 2006, 448 posts, RR: 0
Reply 10, posted (4 years 8 months 2 days 5 hours ago) and read 32767 times:

Thanks so much for an informative trip report about a great airline! It looks like you had a wonderful flight, and it is comforting to know that service is something that is taken seriously at Asiana. The cabin of that big, beautiful 747 looks sharp and clean, and a pleasure to the eye. And my goodness, the food looked amazing, especially your initial meal. I would book the flight for that reason alone (ha). Well, for the plane too. Thanks for taking such great photos and sharing your love of aviation!


747 Number One Fan from U.S.A
User currently offlineje89_w From United States of America, joined Mar 2002, 2362 posts, RR: 9
Reply 11, posted (4 years 8 months 2 days 3 hours ago) and read 32767 times:
AIRLINERS.NET CREW
PHOTO SCREENER

Very nice trip report! The new seats look nice. I happened to be at Imperial Hill that day and have photos of your aircraft departing runway 25R at LAX. Will upload them later.

User currently offlineairbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 12, posted (4 years 8 months 1 day 11 hours ago) and read 32767 times:

Hi,

nice report on OZ. Good seats, normal layout. I like it.
Meal look fine also, and that 'on demand' menu is e.g. also offered by JL. Does it only offer noodles? Or also sandwiches, rice dishes etc? Only noodles would be a bit standard and not enough for C-class. Presentation is good though!
So would OZ be better then KE in C?

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1108 posts, RR: 8
Reply 13, posted (4 years 8 months 13 hours ago) and read 32767 times:

Quoting HOOB747 (Reply 10):
Thanks so much for an informative trip report about a great airline! It looks like you had a wonderful flight, and it is comforting to know that service is something that is taken seriously at Asiana. The cabin of that big, beautiful 747 looks sharp and clean, and a pleasure to the eye. And my goodness, the food looked amazing, especially your initial meal. I would book the flight for that reason alone (ha). Well, for the plane too. Thanks for taking such great photos and sharing your love of aviation!

Thanks, HOOB747! The food and the service was definitely the highlight of the trip, truly amazing.

Quoting je89_w (Reply 11):
Very nice trip report! The new seats look nice. I happened to be at Imperial Hill that day and have photos of your aircraft departing runway 25R at LAX. Will upload them later.

Thanks, je89. And wow, that's so cool! Can't wait to see the photos.

Quoting airbuseric (Reply 12):
nice report on OZ. Good seats, normal layout. I like it.
Meal look fine also, and that 'on demand' menu is e.g. also offered by JL. Does it only offer noodles? Or also sandwiches, rice dishes etc? Only noodles would be a bit standard and not enough for C-class. Presentation is good though!
So would OZ be better then KE in C?

Thanks, airbuseric. The on-demand menu consisted of both noodles and sandwiches. I don't recall rice dishes being offered, but I'm not 100% sure. Sadly, I can't check because we weren't allowed to keep the menus after ordering. I'm not sure which is better since I haven't traveled on KE, but from what I heard the service is probably better on OZ, while KE has nicer J seats.


User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 14, posted (4 years 8 months 9 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Nice report and pictures, thanks for sharing.

Food looks good, seems with the snacks avail you'll not go hungry.

Shame the seats are not flat bed, that said they look decent enough to sit and sleep.

Interesting comment about the lack of ammenity kit, I pretty much assumed OZ would provide these on a flight of this length.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineORDnHKG From United States of America, joined Jul 2009, 191 posts, RR: 0
Reply 15, posted (4 years 7 months 4 weeks 1 day 23 hours ago) and read 32767 times:

Quoting SASDC8 (Reply 2):
Amenity kits should be in your seat in international business class.

Incorrect, if you have never flown on this flight, or any other long haul OZ flights in C, don't make a comment like that, as OZ hasn't pass out amenity kit in C for any long haul flights inbound into ICN at least for the past 5 years.

Quoting MHTripple7 (Reply 5):
The weird thing is that we did receive amenity kits on the return flight. So does anyone know if was just a random occurrence that I didn't receive amenity kits on this flight or do certain flights get them and others not?

It was not random, this is actually a rule set by OZ, only long haul flights out of ICN would provide an amenity kit in C. I know for sure as I actually asked an OZ purser about it, her reasoning is due to economy downturn, but as far as I know, even before OZ rebrand itself several years ago, when the economy was better, they used to not giving out amenity kits in C at all, F however always have the kit.

People praised about OZ F service, not C, as OZ long haul F has PJ, Bvlgari amenity kits, also Versace Rosenthal "thank you gift" at the end of the flight.


User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1108 posts, RR: 8
Reply 16, posted (4 years 7 months 4 weeks 12 hours ago) and read 32767 times:

Quoting ba319-131 (Reply 14):
Nice report and pictures, thanks for sharing.

Thanks, Mark!

Quoting ba319-131 (Reply 14):
Food looks good, seems with the snacks avail you'll not go hungry.

Indeed, the food along with the crew was the highlight of my OZ experience.

Quoting ba319-131 (Reply 14):
Interesting comment about the lack of ammenity kit, I pretty much assumed OZ would provide these on a flight of this length.

I agree.

Quoting ORDnHKG (Reply 15):
It was not random, this is actually a rule set by OZ, only long haul flights out of ICN would provide an amenity kit in C.

Can't say I'm a fan of this... It's makes the airline seem inconsistent.


User currently offlineakhmad From Netherlands, joined Sep 2005, 2487 posts, RR: 53
Reply 17, posted (4 years 7 months 4 weeks 7 hours ago) and read 32767 times:

Hi MHTripple7,

Nice TR of OZ. It looks like your experience with the flight attendants has justified their 5 star ranking. The food looks delicious and well presented, I assume that OZ had the Korean option on offer as well.

Quoting MHTripple7 (Thread starter):
Instead, the F/A was ecstatic and even offered to take a picture of my dad and I in F!

That's more I like it.

About the missing amenity kits, I wondered whether they just forgot to load it into the aircraft.

Thanks for sharing.

Cheers,
Suryo



Friends forever
User currently offlineORDnHKG From United States of America, joined Jul 2009, 191 posts, RR: 0
Reply 18, posted (4 years 7 months 3 weeks 6 days 21 hours ago) and read 32767 times:

Quoting akhmad (Reply 17):
About the missing amenity kits, I wondered whether they just forgot to load it into the aircraft

Read my post above, it is not about they forgot the load the amenity kit, it is they don't give out amenity kits in C for flights fly into ICN. Only outbound from ICN has it.

Quoting MHTripple7 (Reply 16):
Can't say I'm a fan of this... It's makes the airline seem inconsistent.

Still better than SQ has no kits in C period.


User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 19, posted (4 years 7 months 3 weeks 6 days 14 hours ago) and read 32767 times:

thanks for your great report and pics.

Given that many passengers have no interest or idea what airline they are flying these days, seems odd that LAX would have two flights on two competing airlines going to the same destination boarding at the same time at adjacent gates? A recipe for frustration for ground staff with passengers trying to board the wrong flights? i guess there is some rationale for this?



Eastern - Number One To The Sun
User currently offlineFauzi From Brunei, joined Jul 2005, 219 posts, RR: 0
Reply 20, posted (4 years 7 months 3 weeks 6 days 13 hours ago) and read 32767 times:

Nice TR! Makes me want to fly with OZ soon!

Quoting greg99 (Reply 3):
Quoting MHTripple7 (Thread starter):
Not having amenity kits in J is unacceptable, however

This is not uncommon in J on Asian carriers - SQ and NH do the same.

I thought I got one when I flew with SQ a few years ago. I know BI gives those cheap looking amenity kits, so that counts.

Quoting MHTripple7 (Thread starter):
My initial impressions of the cabin were very positive. Seats looked good, felt comfortable, and it seemed as though the aircraft was recently built.

I must say the cabin looks really nice and inviting. Did you have any problems with the lie-flat seats? I tend to slip down when I try to sleep on lie-flats.

Quoting MHTripple7 (Thread starter):
F/As were then introduced over the PA and each bowed as they were introduced. Then, the head F/A came to each J passenger, addressed them by name, and thanked them for flying Asiana. Excellent! We were then handed menus.

I've never encountered an airline where they greet each and one of the passengers. Really nice touch!



BI - The Asian Underdog
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1108 posts, RR: 8
Reply 21, posted (4 years 7 months 3 weeks 4 days 1 hour ago) and read 32767 times:

Quoting akhmad (Reply 17):
Nice TR of OZ. It looks like your experience with the flight attendants has justified their 5 star ranking. The food looks delicious and well presented, I assume that OZ had the Korean option on offer as well.

Thanks again akhmad! I agree, the flight was indeed a 5 star flight IMO. And yes, a Korean option was offered as well. I was able to sample it on my next flight (ICN-BKK), which I will be posting a TR on in the coming days.

Quoting akhmad (Reply 17):
That's more I like it.

No kidding! A great beginning to my OZ flight.

Quoting ORDnHKG (Reply 18):
Still better than SQ has no kits in C period.

Well then shame on SQ because so many "inferior" airlines have them.

Quoting Palmjet (Reply 19):
thanks for your great report and pics.

Thank you Palmjet.

Quoting Palmjet (Reply 19):
Given that many passengers have no interest or idea what airline they are flying these days, seems odd that LAX would have two flights on two competing airlines going to the same destination boarding at the same time at adjacent gates? A recipe for frustration for ground staff with passengers trying to board the wrong flights? i guess there is some rationale for this?

Well my whole family, who was well aware we flying Asiana, still attempted to walk through the Korean Air gate not understanding the possibility there could be another flight to ICN. I sat there laughing at them and I don't believe they were the only ones!

Quoting Fauzi (Reply 20):
Nice TR! Makes me want to fly with OZ soon!

Thanks Fauzi, and yes it was great experience.

Quoting Fauzi (Reply 20):
I must say the cabin looks really nice and inviting. Did you have any problems with the lie-flat seats? I tend to slip down when I try to sleep on lie-flats.

Well since it wasn't a true lie-flat seat, I didn't receive the sliding sensation I've received on flatter seats, which was nice now that I look back on it. I remember this being a problem in AF J.

Quoting Fauzi (Reply 20):
I've never encountered an airline where they greet each and one of the passengers. Really nice touch!

Indeed, the service was impeccable to say the least.


User currently offlineabrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 22, posted (4 years 7 months 3 weeks 1 day 10 hours ago) and read 32767 times:

Thanks for the great report. You know, I had your report on one tab and a booking engine on the other as I changed my ICN-NRT-JFK-MIA return to ICN-FRA-CCS ... though, I should have read a little bit more carefully before making the changes. LOL. While Asiana's "soft" product is stellar, I remain disappointed at the following comments:

Quoting MHTripple7 (Thread starter):

In our seats, there were slippers and headphones but no amenity kits (there were toothbrushes and cologne in the lavs). I was very surprised about this as I thought it was pretty standard to have amenity kits in J. Also, the headphones were very similar to those received in Y, and pillows were small and blankets were very Y-class.

= I got an amenity kit on less than 2 hour daytime flight from POA to EZE. Worse is that Asiana advertises having amenity kits on their J class ... http://us.flyasiana.com/Global/US/en/homepage?fid=INFO13120 ... very poor and false advertising?

Quoting MHTripple7 (Thread starter):
I found the seat pretty comfortable but it was nowhere close to being lie-flat!

= God, they don't look good. I am an idiot to transfer my NH J to an ICN J I guess  .

Thanks a lot for your report. Excellent work as usual!

Saludos,
A.



Live, and let live.
User currently offlineje89_w From United States of America, joined Mar 2002, 2362 posts, RR: 9
Reply 23, posted (4 years 7 months 3 weeks 1 day 2 hours ago) and read 32767 times:
AIRLINERS.NET CREW
PHOTO SCREENER

Quoting MHTripple7 (Reply 13):
Thanks, je89. And wow, that's so cool! Can't wait to see the photos.

Here you go!

View Large View Medium
Click here for bigger photo!

Photo © Je89 W.



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