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Ethiopian ET 610: 24/JAN/10: ADD-BOM: J Cabin  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Posted (4 years 6 months 3 weeks 1 day 16 hours ago) and read 29377 times:

Feedback always appreciated.




I > Background:
I was on a project in Kathmandu and since the night-life did not appeal to me, decided to make a 3-day weekend to Addis Ababa. On the outbound, I had flown to DEL and picked-up ET from there. On the return, I decided to go via BOM as the flight times were far more convenient.

There has been one ET TR of late, and I believe this will be the first report on ET’s J class product

II > Pre-Flight:

a) Before Airport:
Ethopian Airlines is an airline headquartered on the grounds of Bole International Airport in Addis Ababa, Ethiopia. It is the national airline of Ethiopia, operating scheduled international passenger and freight services to over 57 destinations worldwide, as well as domestic services to 17 destinations and passenger and cargo charter flights. It is rumored to begin entry to Star Alliance by end 2010.

I bought my ticket on the Ethiopian Airlines website at www.ethiopianairlines.com. It is a well-designed site which is neatly laid out and easy to use. It choked several times to use my foreign credit card and I ended up just receiving a PNR. Since I work in the industry, I recognized it was not ticketed as no numbers were showing up. Thankfully, I called their Delhi office and was informed my fear was justified. I convinced the lady to hold my PNR and was able to purchase the same at the airport. I fail to understand why bother to provide an e-ticket facility at a global airline when it has no international credit card ability. Even more baffling as a significant part of ET’s traffic is connect markets. Oh, and no one could pre-assign me seats.

b) At Airport:
Addis Ababa was what the doctor ordered after the monotony of Kathmandu. It is a neat crazy city and the country of Ethiopia is fascinating with lots of great sites. However, all “short” good things come to an end and I was soon on my way back to KTM. The airport shuttle dropped me at the rather nice Bole International Airport. Here, a long security line later, I was checked in by a nice guy who issued me my boarding pass and lounge invitation. I requested he tag my bag “priority” and he smiled and answered “of course sir. And, thank you for the business.”

Immigration was quick and I soon was talking to the folks flying to Beirut … little would I know that very aircraft would crash on the return flight from the Lebanese capital. ET’s flagship lounge was a little dingy for my taste but had all the right things … including decent food, beverage, and alcohol … hehe. Prior to boarding, security was done and my Indian visa was checked a few times over. I was impressed that the boarding gate had color coded “lanes”. These color coded stickers were placed on our boarding cards. How very organized I thought … but of course, when boarding started, it was a whole different story. “ILBST” which was most often spotted in Europe lately, was very much alive and it was a little too chaotic even for my taste.

Upon entering the aircraft, I was amazed at how disorganized the entire process was. Crew was running around and there was a haphazard assortment of jackets being taken and drinks being given. There was not a single smile or warmth amongst the crew – whatever happened to the awesome Ethiopian hospitality I had encountered all during my stay? It might not matter to ET as they are probably making good money … load was 100% in all cabins.

>Airport - External:

(Bole International @ ADD – pretty impressive)

*
Check-in:

(Check-in – rather empty J check-in)


Airport - Internal:
(Internal)


(FIDS – ill-fated aircraft to BEY that night)


(Post Security @ ADD)


Scenes of the tarmac:

NONE



Lounge

(ET’s flagship lounge)

*

*

*
Boarding:

(Calm before the storm…)


(…and then “ILBST” swings into gear)


III> In-Flight:

a) Service Schedule + Impressions:
Soon after take-off, service commenced with menus being distributed. Magazines were then distributed, followed by a drink service (OJ/Champagne/Water), the skimpiest J class towels, and then amenity kit. Finally, a very long dinner service.

b) Aircraft + Seats:
Ethiopian’s 767 were very old school and featured severely old school seats. The controls and features were showing their age and this was manifested through non-working lights, not-flushing bathroom, etc. The seat recline was decent … but the weird legrest made me feel like I was at the gynecologist. Emirate’s current 330’s were the only place I have had the same feeling! It is not a pleasant feeling and did not translate into much sleep during the flight. Bathroom was equally dingy with the yellow-1990’s lighting not doing much to add to the overall ambience of the flight.

Aircraft:

(762 @ tarmac @ ADD)


Views from Aircraft:


*
(Any idea what this unmarked 747 is? PH?)

General Seat Views + Seat Legroom
(Seat)


(Seat controls)


(J Bulkhead seat)


(Blanket provided)


Seat Recline + Angle View:

(I am here to visit the doctor)


*


Cabin:


*


(Bathroom Amenities)
NONE


c) Meal + Beverage:
Meal on board ET included a full dinner option during the flight. It started with a diet Coke poured out with a premix snack which was just a little too bland for my liking. Then, came a non-descript salad which felt like the crew had put together with ingredients that are ages old. Followed by this disappointing salad, came the highlight. Ethiopian Injera accompanied from the trolley by an assortment of specialties. This was actually very good and I should have asked for more … but, I had to leave space for the main course. Initially, I was shocked that the actual “main” course had only two options – and none of them were vegetarian on a flight to India. When it arrived, I realized the food was as bad as the offerings. The chicken I had was disgusting. It was like slabs of chicken were thrown with some tomato sauce and some Indian spices thrown on it. While there was adequate types of alcohol available, J class menu’s should identify the branding and vintage of alcohol being offered. I mean I am glad the menu had “champagne” (crew had to go get the bottle as they were clueless on what type it was) and “vodka”, but knowing who made them would be nice for those of us who care about drinking decent vodka and that made in someone’s back yard. Overall, a rather disappointing affair.

(Menu – I remain convinced it was printed using a home printer)

*


(Dinner service)

*

*
(Yummy Injera)

*
(Nasty Main)

*
(LCC’s have done better desserts)


d) Inflight Entertainment:
Ethiopian uses an ancient overhead system that is complimented by bright cheap headphones. Some nondescript movie flickered on the main screen that I did not bother to watch. The in-flight magazine was a decent read.

(You can watch a movie on this flickering screen…)


(…using these charming bright headphones…)


(…and change channels hypothetically using these controls)


(“In-flight magazines”, Boarding Passes, etc. – Lots of nice little “old school” goodies like those DND stickers, the pad made of flimsy paper, etc.)


e) Crew:
Disappointing. As a country with such warm hearted people, I am beginning to wonder if the ET crew were Ethiopian themselves! Seriously, not only did they not have any warmth or smiles, their service delivery also sucked. For all the criticism I have for LH crew, they usually efficiently deliver me food and do a decent service delivery (ok, not in Y, but I don’t blame them as they have an absurd amount of pax:crew ratio). At ET, the lack of charm was “complemented” by poor service delivery. Besides the chaotic boarding process, the meal service took 2 hours 20 minutes!!! It was probably the longest meal service I had in my life. I mean, does there really need to be 46 minutes between my Injera and main course? And, for those who travel on J for business, you know that a “red-eye” lasting 4:50 with a 2:20 meal service is not very pleasant.

IV> Post-Flight:
I continue to be surprised by how much Bombay airport has improved. My bag was on the trolley before I reached and immigration took less than 5 minutes.


V> Impressions + Scores:
To be honest, I am truly disappointed by Ethiopian. I used to believe that this was an African airline that could be great. Perhaps, it was this particular flight, but I was left very unimpressed with ET’s overall offering. Their hard product is ancient with seats, IFE, etc. belonging to a different era. Worse, their soft product is equally unappealing. I fail to realize why a country were warmth comes naturally can product such disastrous crews. Ethiopian will continue to be profitable as it provides one of Africa’s few means of connecting to the world efficiently. They have a visionary Chairman and are blessed with a rather modern connecting hub at ADD. However, post Star Alliance entry, the question remains whether ET can notch up their product offering or will they continue to be the poor provider like its fellow Star member north. I would recommend ET if you need a “reliable” option to get you from point A to B (and it involves Africa.) Thumps down.




VI> Other Trip Reports:

PREMIUM:
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:
(Rather decent…and BRIGHT…amenity kit)



Live, and let live.
27 replies: All unread, showing first 25:
 
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 1, posted (4 years 6 months 3 weeks 1 day 16 hours ago) and read 29293 times:

Hi A.,

another really entertaining report about a rare airline. I'm quite shocked that your flight was so bad - I had expected ET to be much better.

Quoting abrelosojos (Thread starter):
(762 @ tarmac @ ADD)

No more 762s in service, all ten 767s are -300ERs. Would be really interesting to know the registration of your bird. Must have been a used frame, probably ex-Varig or ex-Hainan.

Quoting abrelosojos (Thread starter):
(Any idea what this unmarked 747 is? PH?)

I'm sorry, I cannot identify that one. I guess it wasn't a stored plane, right?

Quoting abrelosojos (Thread starter):
Ethiopian’s 767 were very old school and featured severely old school seats. The controls and features were showing their age and this was manifested through non-working lights, not-flushing bathroom, etc. The seat recline was decent … but the weird legrest made me feel like I was at the gynecologist. Emirate’s current 330’s were the only place I have had the same feeling! It is not a pleasant feeling and did not translate into much sleep during the flight. Bathroom was equally dingy with the yellow-1990’s lighting not doing much to add to the overall ambience of the flight.

Sounds very bad...

Quoting abrelosojos (Thread starter):
Meal on board ET included a full dinner option during the flight. It started with a diet Coke poured out with a premix snack which was just a little too bland for my liking. Then, came a non-descript salad which felt like the crew had put together with ingredients that are ages old. Followed by this disappointing salad, came the highlight. Ethiopian Injera accompanied from the trolley by an assortment of specialties. This was actually very good and I should have asked for more … but, I had to leave space for the main course. Initially, I was shocked that the actual “main” course had only two options – and none of them were vegetarian on a flight to India. When it arrived, I realized the food was as bad as the offerings. The chicken I had was disgusting. It was like slabs of chicken were thrown with some tomato sauce and some Indian spices thrown on it.

Unbelievable...

Quoting abrelosojos (Thread starter):
d) Inflight Entertainment:
Ethiopian uses an ancient overhead system that is complimented by bright cheap headphones. Some nondescript movie flickered on the main screen that I did not bother to watch. The in-flight magazine was a decent read.

The newer 767s are equipped with an advanced IFE system - they should really retrofit the older planes, too. Probably that very frame will leave soon, who knows.


PH



Nothing's worse than flying the same reg twice!
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 15
Reply 2, posted (4 years 6 months 3 weeks 1 day 16 hours ago) and read 29272 times:

Hi Alex another great TR and the 1st I get to respond to! A big fan of your TR's especially involving all your flights within India.

ADD lounge looks basic but the seats inside look quite comfortable.

Quoting abrelosojos (Thread starter):
little would I know that very aircraft would crash on the return flight from the Lebanese capital.

That's a scary thought and I'm sure it would haunt the people who actually flew to BEI that night.

Quoting abrelosojos (Thread starter):
using these charming bright headphones

They have to be the brightest headphones I have seen.

The cabin I must admit is very outdated and its a shame that there were only overhead monitors. Food also looked rather unpleasant.

Quoting abrelosojos (Thread starter):
I continue to be surprised by how much Bombay airport has improved. My bag was on the trolley before I reached and immigration took less than 5 minutes.

I found the same thing when I landed there in Feb, now if only DEL and my local airport CCU would learn from that!

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 3, posted (4 years 6 months 3 weeks 1 day 16 hours ago) and read 29179 times:

Quoting PlaneHunter (Reply 1):
another really entertaining report about a rare airline. I'm quite shocked that your flight was so bad - I had expected ET to be much better.

= To be honest, I had flown ET a few years back on several sectors and they were all good.

Quoting PlaneHunter (Reply 1):

No more 762s in service, all ten 767s are -300ERs. Would be really interesting to know the registration of your bird. Must have been a used frame, probably ex-Varig or ex-Hainan.

= Was this the case in Jan as well? I could have sworn it was a 762, but you are THE authority.

Quoting PlaneHunter (Reply 1):
I'm sorry, I cannot identify that one. I guess it wasn't a stored plane, right?

= It did not seem to be stored as it was parked right next to all the other operating ET flights ... including the 738 to BEY.

Quoting PlaneHunter (Reply 1):
The newer 767s are equipped with an advanced IFE system - they should really retrofit the older planes, too. Probably that very frame will leave soon, who knows.

= Yup.

Quoting AI151 (Reply 2):
Hi Alex another great TR and the 1st I get to respond to! A big fan of your TR's especially involving all your flights within India.

= Thanks. You might get to see more India reports ... we won a BIG consulting project in South Asia (NOT India), and I might be based out of Bombay for a little while as I have the most experience in the region and have lived in Pakistan. Let's see ... though, no reports on work flights.

Quoting AI151 (Reply 2):
The cabin I must admit is very outdated and its a shame that there were only overhead monitors. Food also looked rather unpleasant.

= Yup.

Quoting AI151 (Reply 2):
I found the same thing when I landed there in Feb, now if only DEL and my local airport CCU would learn from that!

= I actually find DEL to be rather pleasant domestically. CCU is also OK. Internationally, CCU is like a bus terminal and DEL will be really good when T3 opens in July?

Saludos and thanks for reading,
A.



Live, and let live.
User currently offlineMarambio From UK - Scotland, joined Oct 2004, 1160 posts, RR: 25
Reply 4, posted (4 years 6 months 3 weeks 1 day 16 hours ago) and read 29162 times:

Lucky man you are, Mr Abrelosojos, for I wanted to try ET many times whilst I was in East Africa. Their schedule from JRO to ADD and onwards to FCO would have fit perfectly with AR's FCO-EZE flights. I never had the chance, though, and I still regret not having pushed it a big harder in order to achieve it. God, I miss Africa.

Quoting abrelosojos (Thread starter):
I fail to understand why bother to provide an e-ticket facility at a global airline when it has no international credit card ability.

The same happened to me on AM, whose website only accepts Mexican and US credit cards. As the holder of an Argentine card, I finally bought my ticket through Expedia. Shame on them. This problem still occurs with airlines pretty much around the world, something unacceptable (and, frankly, quite stupid) in the 21st century, when the global village is becoming more and more integrated.

Saludos,
Marambio



Aerolíneas Argentinas - La Argentina que levanta vuelo.
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 5, posted (4 years 6 months 3 weeks 1 day 16 hours ago) and read 29131 times:

Quoting Marambio (Reply 4):
Lucky man you are, Mr Abrelosojos, for I wanted to try ET many times whilst I was in East Africa. Their schedule from JRO to ADD and onwards to FCO would have fit perfectly with AR's FCO-EZE flights. I never had the chance, though, and I still regret not having pushed it a big harder in order to achieve it. God, I miss Africa.

= Ok. You and I NEED to make a trip together soon. I have a feeling we will get along and you're a real traveler. I could be wrong ... in which case, a few whiskey or beer and we would be fine. BTW, I will respond to your email soon. I have been in constant travel mode and work is killing me.

Quoting Marambio (Reply 4):

The same happened to me on AM, whose website only accepts Mexican and US credit cards. As the holder of an Argentine card, I finally bought my ticket through Expedia. Shame on them. This problem still occurs with airlines pretty much around the world, something unacceptable (and, frankly, quite stupid) in the 21st century, when the global village is becoming more and more integrated.

= Sad isn't it? I am especially shocked when for all the "we are Latins and we speak Spanish" stuff, we fail to recognize each other on so many things. I have had SO many problems on cards issued in Latin America for flights on Latin carriers. It makes NO sense. C'est la vie.

Thanks for reading,
A.



Live, and let live.
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 15
Reply 6, posted (4 years 6 months 3 weeks 1 day 15 hours ago) and read 29098 times:

Quoting abrelosojos (Reply 3):
we won a BIG consulting project in South Asia (NOT India), and I might be based out of Bombay for a little while

Should that be the case I'll pop over for a cup of chai when passing through



Modern Vision. Timeless Traditions...
User currently offlineakhmad From Netherlands, joined Sep 2005, 2486 posts, RR: 53
Reply 7, posted (4 years 6 months 3 weeks 1 day 15 hours ago) and read 28945 times:

Hi A.,

Thank you for bringing this great insight review of ET J product. After I read the nice Y experience of fellow A.netter FlyingFinn76, I was wondering what the J service would be like. Pity that it did not really live up to your expectation (and mine as well).

Quoting abrelosojos (Thread starter):
little would I know that very aircraft would crash on the return flight from the Lebanese capital.

My father was once flying domestic on board of now busted Indonesian Sempati Air. He disembarked in CGK and the plane continued its flight to BDO where it eventually had a crash landing.

Quoting abrelosojos (Thread starter):
(Bole International @ ADD – pretty impressive)

Indeed. I like such an airy and modern terminal design.

Cheers,
Suryo



Friends forever
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4273 posts, RR: 51
Reply 8, posted (4 years 6 months 3 weeks 1 day 15 hours ago) and read 28945 times:

Hi A.,

nice report. Quite special that's for sure. Though for long flights I wouldn't opt for ET after seeing this report. The seats looks old, and of course are old style for J-class already. Meal is below all levels for business class as well, so overall a not so good rating. I fully agree with your findings.
But, never say never. ET might become better in the future, when new aircraft gets delivered to the airline.

btw, about that B747 picture. It is a B747-300 (streched upperdeck, no winglets), so without confirmation I would think of Max Air from Nigeria? They acquired some ex JL aircraft not too long ago, and they might not be painted yet/or never will. Not much info about that airline though..., but the airline will get 3 B743's and recently flew Hajj flights for Kabo Air also.

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 9, posted (4 years 6 months 3 weeks 1 day 15 hours ago) and read 28894 times:

Quoting akhmad (Reply 7):
Thank you for bringing this great insight review of ET J product. After I read the nice Y experience of fellow A.netter FlyingFinn76, I was wondering what the J service would be like. Pity that it did not really live up to your expectation (and mine as well).

= Ya. I had read FF76's report and thought my ET flight would be the same as well. Next time?

Quoting akhmad (Reply 7):

My father was once flying domestic on board of now busted Indonesian Sempati Air. He disembarked in CGK and the plane continued its flight to BDO where it eventually had a crash landing.

= It kinda creeps you out a little right?

Quoting airbuseric (Reply 8):
Though for long flights I wouldn't opt for ET after seeing this report. The seats looks old, and of course are old style for J-class already.

= Perhaps these were the last days? As PH mentions, they have a new config.

Does anyone have a picture?

Quoting airbuseric (Reply 8):
But, never say never. ET might become better in the future, when new aircraft gets delivered to the airline.

= I actually have a lot of faith that they will rebound. The last airline I had such faith in (and A.netters will recognize this) had been TK prior to its turnaround  .

Quoting airbuseric (Reply 8):

btw, about that B747 picture. It is a B747-300 (streched upperdeck, no winglets), so without confirmation I would think of Max Air from Nigeria? They acquired some ex JL aircraft not too long ago, and they might not be painted yet/or never will. Not much info about that airline though..., but the airline will get 3 B743's and recently flew Hajj flights for Kabo Air also.

= Eric, is Max Air a Hajj operator?

Saludos,
A.



Live, and let live.
User currently offlineMarambio From UK - Scotland, joined Oct 2004, 1160 posts, RR: 25
Reply 10, posted (4 years 6 months 3 weeks 1 day 15 hours ago) and read 28838 times:

Quoting abrelosojos (Reply 5):
= Ok. You and I NEED to make a trip together soon. I have a feeling we will get along and you're a real traveler. I could be wrong ... in which case, a few whiskey or beer and we would be fine. BTW, I will respond to your email soon. I have been in constant travel mode and work is killing me.

Any time, any place, as long as my budget is able to cope with it.   You could come down here. I'm sure there are many places you'll like and that are really undiscovered, even for us Argentines. The Puna region (or Altiplano), especially in Catamarca province, comes quickly to my mind.

Saludos,
Marambio



Aerolíneas Argentinas - La Argentina que levanta vuelo.
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6225 posts, RR: 11
Reply 11, posted (4 years 6 months 3 weeks 1 day 10 hours ago) and read 28195 times:

Thank you for sharing, interesting read.
I would have thought ET would have had a much better product as it is considered the shining star along with (Kenya Airways) in East Africa. But heck Africa is kind of like Latin America when it comes to service standards, you just have to be reliable- stellar service is not needed to be considered a great airline (based on the competition).
The credit card issue is quite common, it happened to me when purchasing a Vueling ticket from the U.S, back in 08 they would not accept US issued CC's. We had to purchase the tickets through a third party travel agent- which inflated the price shown on the actual Vueling website- very frustrating indeed. It's odd the food sucked as Ethiopian cuisine is fantastic, disapointing they could not transfer that to their inflight cuisine.

Regards,

Chepos



Fly the Flag!!!!
User currently offlineojas From India, joined Mar 2008, 2977 posts, RR: 24
Reply 12, posted (4 years 6 months 3 weeks 1 day 9 hours ago) and read 28045 times:

Hi Alex,

Thanks for sharing your TR.

Quoting PlaneHunter (Reply 1):
Must have been a used frame, probably ex-Varig or ex-Hainan.

And they have to send these old ones to BOM. ...

I'm curious to know as to who is better KQ or ET as people traveling both have given me bad reviews, and that is why EK, QR have an edge over them.

[Edited 2010-04-03 20:38:55]


A lion does not concern himself with the opinions of the sheep
User currently offlineflightsimboy From Canada, joined Sep 2005, 1294 posts, RR: 4
Reply 13, posted (4 years 6 months 3 weeks 1 day 8 hours ago) and read 27810 times:
Support Airliners.net - become a First Class Member!

Here are details for ET's 767 fleet, in case anyone was looking

http://www.airfleets.net/flottecie/E...hiopian%20Airlines-active-b767.htm

Great report. You and Roni have the customary shot of the seat space. You with those shoes and Roni with his different coloured laces lol.


User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 14, posted (4 years 6 months 3 weeks 1 day 8 hours ago) and read 27808 times:

Quoting Marambio (Reply 10):
Any time, any place, as long as my budget is able to cope with it. You could come down here. I'm sure there are many places you'll like and that are really undiscovered, even for us Argentines. The Puna region (or Altiplano), especially in Catamarca province, comes quickly to my mind.

Saludos,
Marambio

= Haha. Listen, I can go from flying in J to staying at a hostel with no problem ... so any budget is fine with me too! Hmm ... I am going to start reading about Puna now  .

Quoting chepos (Reply 11):
But heck Africa is kind of like Latin America when it comes to service standards, you just have to be reliable- stellar service is not needed to be considered a great airline (based on the competition).

= Very well put!

Quoting ojas (Reply 12):
I'm curious to know as to who is better KQ or ET as people traveling both have given me bad reviews, and that is why EK, QR have an edge over them.

= I have not flown KQ in a LONG time ... but I have usually heard decent reviews of KQ ... and horrible reviews of NBO ... which I love though for the sheer old-school-ness.

Saludos,
A.



Live, and let live.
User currently offlineakhmad From Netherlands, joined Sep 2005, 2486 posts, RR: 53
Reply 15, posted (4 years 6 months 3 weeks 1 day 7 hours ago) and read 27698 times:

Quoting abrelosojos (Reply 9):
= It kinda creeps you out a little right?

I kept asking myself, "What if..."



Friends forever
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 16, posted (4 years 6 months 3 weeks 1 day 6 hours ago) and read 27555 times:

Quoting abrelosojos (Reply 3):
Was this the case in Jan as well? I could have sworn it was a 762, but you are THE authority.

Yes, definitely. ET-AIE left the fleet in early 2004, ET-AIF followed in late 2007.

Quoting abrelosojos (Reply 9):
Does anyone have a picture?

There are some shots in the database showing the new interior (including 777-style bins) on ET-ALO and ET-ALP:


View Large View Medium
Click here for bigger photo!

Photo © Raimund Stehmann


View Large View Medium
Click here for bigger photo!

Photo © Raimund Stehmann
View Large View Medium
Click here for bigger photo!

Photo © Serge Bailleul - AirTeamImages




PH



Nothing's worse than flying the same reg twice!
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8561 posts, RR: 54
Reply 17, posted (4 years 6 months 3 weeks 1 day 4 hours ago) and read 27400 times:
Support Airliners.net - become a First Class Member!

Hi Alex,

Another great report, thanks for posting.

Quoting abrelosojos (Thread starter):
I fail to understand why bother to provide an e-ticket facility at a global airline when it has no international credit card ability. Even more baffling as a significant part of ET’s traffic is connect markets

- Crazy given the number of international destinations they fly to.

Quoting abrelosojos (Thread starter):
Oh, and no one could pre-assign me seats

- Pathetic in this day and age.

Quoting abrelosojos (Thread starter):
ET’s flagship lounge was a little dingy for my taste

- Yikes, mine too!

Quoting abrelosojos (Thread starter):
Ethiopian’s 767 were very old school and featured severely old school seats. The controls and features were showing their age and this was manifested through non-working lights, not-flushing bathroom, etc. The seat recline was decent … but the weird legrest made me feel like I was at the gynecologist. Emirate’s current 330’s were the only place I have had the same feeling! It is not a pleasant feeling and did not translate into much sleep during the flight. Bathroom was equally dingy with the yellow-1990’s lighting not doing much to add to the overall ambience of the flight.

- The description and the pictures reveal quite an un inviting cabin, shame, I actually expected better.

Quoting abrelosojos (Thread starter):
762 @ tarmac @ ADD

- Looks like a -300 and the airbridge is at door 2, the -200's never had a door there and as PH says, the -200's have left the fleet.

Quoting abrelosojos (Thread starter):
Meal on board ET included a full dinner option during the flight. It started with a diet Coke poured out with a premix snack which was just a little too bland for my liking. Then, came a non-descript salad which felt like the crew had put together with ingredients that are ages old. Followed by this disappointing salad, came the highlight. Ethiopian Injera accompanied from the trolley by an assortment of specialties. This was actually very good and I should have asked for more … but, I had to leave space for the main course. Initially, I was shocked that the actual “main” course had only two options – and none of them were vegetarian on a flight to India. When it arrived, I realized the food was as bad as the offerings. The chicken I had was disgusting. It was like slabs of chicken were thrown with some tomato sauce and some Indian spices thrown on it. While there was adequate types of alcohol available, J class menu’s should identify the branding and vintage of alcohol being offered. I mean I am glad the menu had “champagne” (crew had to go get the bottle as they were clueless on what type it was) and “vodka”, but knowing who made them would be nice for those of us who care about drinking decent vodka and that made in someone’s back yard. Overall, a rather disappointing affair.

- Quite a dredfull looking set up and offering.

I have to say Alex, I had expected a far better product and offering from ET.

They have refreshed their image, look ready to join Star, have new planes on order, but the whole experience, from your flight, looks particularly poor, I really expected something better, not quite there with the likes of QR & EY, but certainly something along the likes of AF/LH.

Thanks again, a most interesting read on this Sunday morning.

Best Wishes

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineThe777Man From United States of America, joined Jul 1999, 6596 posts, RR: 55
Reply 18, posted (4 years 6 months 3 weeks 1 day 3 hours ago) and read 27152 times:

Hi Alex!

Excellent report as always but very surprised that ET was so bad.....I think their hard product will imporve a lot with the 777s that they start to get in Oct/Nov this year. I'm even more surprised that their crew weren't very good either.....I have never been to Ethiophia but almost all Ethiophians that I have met have been very warm and welcoming people.

I hope I'm well enough to try ET's 77L later this year and if so, I will do a trip report......

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 19, posted (4 years 6 months 3 weeks 21 hours ago) and read 26421 times:

Quoting PlaneHunter (Reply 16):
Yes, definitely. ET-AIE left the fleet in early 2004, ET-AIF followed in late 2007.

= Cool. Thanks for this information ... I knew I can count on you!

Quoting ba319-131 (Reply 17):
Another great report, thanks for posting.

= Anytime.

Quoting ba319-131 (Reply 17):

- Crazy given the number of international destinations they fly to.

= Perhaps though ... this is what I am thinking ... many of their destinations are not really "credit card destinations". I mean, some of the countries they fly to have poor credit card penetration. Plus, fraud? Any other reason?

Quoting ba319-131 (Reply 17):

- Looks like a -300 and the airbridge is at door 2, the -200's never had a door there and as PH says, the -200's have left the fleet.

= Ya - I have no idea why I was convinced otherwise.

Quoting ba319-131 (Reply 17):
I have to say Alex, I had expected a far better product and offering from ET.

= Me too mate.

Quoting ba319-131 (Reply 17):
They have refreshed their image, look ready to join Star, have new planes on order, but the whole experience, from your flight, looks particularly poor, I really expected something better, not quite there with the likes of QR & EY, but certainly something along the likes of AF/LH.

= Perhaps, this was one-off?

Quoting The777Man (Reply 18):
Excellent report as always but very surprised that ET was so bad.....I think their hard product will imporve a lot with the 777s that they start to get in Oct/Nov this year. I'm even more surprised that their crew weren't very good either.....I have never been to Ethiophia but almost all Ethiophians that I have met have been very warm and welcoming people.

= As mentioned, I met only welcoming people in Ethiopia ... that made these country brand ambassadors, even more poor representatives.

Saludos and thanks for reading,
A.



Live, and let live.
User currently offlinekiramakora From Argentina, joined Aug 2006, 549 posts, RR: 0
Reply 20, posted (4 years 6 months 3 weeks 16 hours ago) and read 25777 times:

Cool report. Like others, I am disappointed with ET as well. Addis Ababa looks like a nice airport however ... barring the lounge that is!

User currently offlineryanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 21, posted (4 years 6 months 3 weeks 12 hours ago) and read 25490 times:

Perhaps your expectations of ET should have been slightly adjusted before you embarked on your journey. They are after all not well known to have great service. After hearing about them trying to improve and modernise their amenities and hardware, I was somewhat appalled with the offerings on the 767.

It has taken them mightly long to upgrade their fleets, no?

The 767 JCL seats reminds me of what I had when I flew Royal Brunei in 1996. They look similar. While it wasn't optimal, would you rather be back in steerage? Hahahaha... I don't think so.

Want to take me up on the TR contract yet?  

Cheers
Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 22, posted (4 years 6 months 3 weeks 1 hour ago) and read 24666 times:

Quoting ryanair!!! (Reply 21):
Perhaps your expectations of ET should have been slightly adjusted before you embarked on your journey. They are after all not well known to have great service.

= But, I had heard such good things about ET. How was I supposed to know they would take their IATA code so seriously?

Quoting ryanair!!! (Reply 21):
I was somewhat appalled with the offerings on the 767.

= To be fair though, they are INCREDIBLY cheap JCL carrier on several routes between Asia and Africa.

Quoting ryanair!!! (Reply 21):
While it wasn't optimal, would you rather be back in steerage? Hahahaha... I don't think so.

= Umm ... what do you think  ?

Quoting ryanair!!! (Reply 21):

Want to take me up on the TR contract yet?

= I have a feeling that the rates I would need to "pay" would leave me with the ability only to fly the likes of ET ...

Saludos.
A.



Live, and let live.
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6436 posts, RR: 38
Reply 23, posted (4 years 6 months 2 weeks 6 days 2 hours ago) and read 23615 times:

Hi Alex,

Another interesting TR, thanks for sharing! Particularly the reason to head to ADD was most intriguing!

Very old and tired interior - how unfortunate you didn't receive the newer seats.

Quoting abrelosojos (Thread starter):
I fail to understand why bother to provide an e-ticket facility at a global airline when it has no international credit card ability.

They'll have to change their ways if they want to be part of any alliance.. Sounds like they might have trouble accepting tickets issued by other carriers!  


What a shame the meal wasn't up to expectation either. It'll be interesting to see what they're like in a few years' time.


Regards,
Nicholas



It's all about the destination AND the journey.
User currently offlinethaia345 From Indonesia, joined Oct 2006, 877 posts, RR: 16
Reply 24, posted (4 years 6 months 2 weeks 6 days ago) and read 23473 times:

Quoting abrelosojos (Thread starter):
I fail to understand why bother to provide an e-ticket facility at a global airline when it has no international credit card ability.

Hi Alex.....actually try Garuda....i am based in Jakarta, with an Indonesian Credit Card and i still can't buy flights online! Sorry to see the flight was really disappointing. I will remember now to stay away from ET no matter what.....i guess when u r going to fly ET, its always better to get ET to PHONE HOME! hahahahahah


25 Post contains images abrelosojos : = As my colleagues joked, my ADD fuelled my desire to visit ADD. Lame, I know . = Funny you mention that ... I know 2 people who have had terrible ti
26 ETStar : @OP, great trip report. Always enjoy reading yours. This 747 had been parked since December 25, when I flew into ADD. I flew out a day before you did,
27 Post contains images abrelosojos : = I have had better experience on ET before and this is why I was surprised. In fact, if you search through A.Net, I have been a supporter of ET serv
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