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Flying With Malaysian Hospitality To Tokyo  
User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Posted (4 years 5 months 1 day 10 hours ago) and read 31932 times:

t has always been on my wish list to visit Japan during the sakura season but however due to the expensive airfares to Tokyo, this wish has been on hold for quite some time. However late last year, Malaysia Airlines had this fantastic offer to Tokyo for a price of only S$534 return all inclusive from Singapore and after predicting the dates of the cherry blossoms, I immediatley booked my flights departing on 30th March to Tokyo. How lucky I was when the cherry blossoms did bloomed exactly on the same week I was in Tokyo!! It was also my first ever visit to the land of the rising sun and also my virgin trip on MH! Lets see how great is their Malaysian Hospitality service onboard.

Fast forward to 30th March and I proceeded to Changi Terminal 2 for my flight to Kuala Lumpur, transiting onwards to Tokyo Narita. My friend would be flying on SQ instead, departing later. Check-in was done online the day before (I was sequence number 1 for KUL-NRT sector) and baggage were deposited at the check-in counters and boarding passes collected for the flights. MH has 8 counters performing check-in for the single B737 flight to KL. Impressive!! As I had booked my trips using my Maybank Horizon Platinum credit card, I was allowed to use the Plaza Premium Lounges in Singapore and KLIA for free, something which I did maximize my usage of.

First stop is the T2 Plaza Premium Lounge for a light snack. The lounge was almost empty and the buffet set-up was decent. Has a healthy salad and some drinks in the lounge. Nothing too impressive about the lounge compared to the other airline lounges but a good place for some peace and tranquility.

Almost empty lounge


Buffet set-up


Had a salad and soup



Soon, I decided to proceed to the newly renovated Sunflower garden in T2 to catch the arrival of my aircraft from KUL.

Shot from sunflower garden.


MH607 just arrived from KUL. Slightly late arrival.


Soon after, I proceeded to the gate. The flight was code-shared with Singapore Airlines and Silkair. The flight seemed full with lots of pax in the gate. As usual, boarding had not started even though the screened showed "Gate Closing". In fact, arriving passengers have just disembarked from the aircraft!

30 March 2010
Malaysia Airlines
MH 610
Singapore (SIN) - Kuala Lumpur (KUL)
B737-400
9M-MMQ
Economy Class


9M-MMQ at the gate being serviced.


Probably as the plane was just a small B737, turnaround was quite fast and very soon, the boarding announcement was called. Boarding was conducted by row numbers from the rear of the aircraft and was orderly.

Soon, my first step into a MH aircraft.


Newspapers were available on a cart at the cabin door entrance ala SQ. Was welcomed onboard by 2 friendly crew members. There were 5 crew on this flight, 2 serving Golden Club Class and 3 in Economy Class. Along the way to my seat, crew were greeting assisting passengers with stowage of bags etc. Good first impression here. However, as noted by other trip reporters, the seats are "horribly" colorful!! Business class seats were upholstered in "bloody red" while economy was in a variety of "smarties" color scheme.

Proceeding to my seat. Note the colorful seats!


Seat pitch was quite tight but tolerable for the short 35min flight.


In the seat pocket was only a safety card and airsick bag. No inflight magazines in all seats. Hmm. Probably they are being replaced with the new issue?


Parked beside a SQ A333. We seemed so teeny weeny beside the A330.


During boarding, the boarding music played was interestingly "kampong" or traditional malay music. Sounds like what you would hear during a malay wedding reception. Boarding was still in progress and the plane was almost full. Seemed like most pax were connecting onto other MH flights in KUL as there were indians, japanese and chinese groups among others onboard.


Soon, doors were closed on time and the safety demo was shown manually by the crew as there was no IFE on MH's 737s. Lights were dimmed for takeoff but before dimming the lights, crew came down the aisle and switched on the overhead lights for pax who were reading. What great service! We had a quick taxi to Rwy02C and were off for the short hop to KUL.

Departure to KUL. You can hear the traditional malay music in the background.
http://www.youtube.com/watch?v=4USMmE9o_hM

Climbing to cruise.


Initially I was only expecting a drinks service similar as what SQ and MI offers and was pleasantly surprised when a stewardess came down with a basket of peanuts and started distributing them.

Stewardess distributing peanuts.


After peanuts were distributed, 2 crew reappeared with trays of a choice of either orange juice, guava juice or water. All were pre-poured into cups. However no coffee/tea was offered.

Salted peanuts and guava juice.


Crew serving drinks.


Very soon, we started our descend into KL. In fact, I think we did not even cruise. Just ascend and descend immediately. Trash were picked up rapidly and cabin was secured for landing.

Landing into KUL.
http://www.youtube.com/watch?v=ZDEaX1_83YE

We had a long taxi to the main terminal where the plane parked beside more MH birds.


Disembarking.


Last look at the "smarties" seats.


Overall, service was good for the short flight. However, it would be the longer haul KUL-NRT sector to see how MH performs. As the plane had arrived at the main terminal, I would have to transfer to the satellite terminal. It has been ages since I last stepped onto KLIA (LCCT not counted).

Departure screen. Note that there are significantly less departing flights than Changi.


Model airplanes exhibit.


The new KLIA jungle boardwalk.


The flight to NRT, MH88 was scheduled to depart at 2330hrs from gate C1. Proceeded to the gate and went though security. Was observing the plane from the gatehold room and noticed something was wrong as the plane's engines were opened as if some maintenance were going on. True enough, an announcement came and requested all passengers to proceed to gate C17 due to an aircraft change. The current aircraft, 9M-MRJ, was experiencing some technical problems. Our departure time was also rescheduled to 0030hrs.

9M-MRJ with engine shell opened.


As I still had more than an hour of wait, I decided to visit the Plaza Premium Lounge (again courtesy of my credit card) for a bite. The lounge seemed smaller than Changi's but was decent enough for a short stay.

Buffet set-up


Lounge


Light bite in the lounge.


Nearing the new boarding time, I proceeded to the gate where another B772 was awaiting.

31 March 2010
Malaysia Airlines
MH 88
Kuala Lumpur (KUL) - Tokyo Narita (NRT)
B777-200
9M-MRF
Economy Class


Boarding was not done by rows but being a Japanese destination flight, the boarding process still remained orderly. Entered through door 2L (again newspapers at door) and greeted by crew and shown to the correct aisle. Passed the mini business class cabin and entered economy. Again, crew were friendly and assisting passengers with their luggage. The seat colours on the B772 were not as "bright" as the newly upholstered 737 ones and in fact looks quite similar to SQ's old 777 cabin interior colours. However, MH's 772s were configured 2-5-2 in economy. Good for me as I would only get pass 1 person from the window seat to the aisle but definitely horrendous for the person seated right in the middle of the block of 5.

The mini-business class cabin with only 1 row of seats, just before economy class.


Boarding in process


Legroom was quite good and I can actually cross my legs while seated!


Stuff in the seat pocket. Safety card, inflight mag and inflight shopping catalogue.


After boarding was completed, we had a short wait as our luggage was still being reloaded. Unfortunately, MH does not offer any hot towels now. Also no amenity kits nor menus were distributed. Guess all these frills were victims of cost-cutting. Safety video was shown, which was definitely better than SQ's current new video.

MH safety video from youtube.
http://www.youtube.com/watch?v=ZkVK8aB7xK0

Today, our inflight supervisor was a lady in fiery red kebaya, sort of like SQ's chief stewardess. We also had 3 Japanese stewardesses onboard, 2 in economy, 1 in business. Boarding music was some sort of jazz music (not the traditional malay music) which was similar to what SQ would play as boarding music back in history. Our flight time was announced to be a short 6hr 20min, which would make up for some of the delay. Pushed back and we had a short taxi to the runway for takeoff.

Takeoff from KUL
http://www.youtube.com/watch?v=Smu9dctzxZc

Soon after takeoff, the crew came down to distribute headsets before starting a light refreshment service. Our initial cruising altitude would be 35000ft, climbing to 39000 towards the end of the flight. Inflight entertainment was AVOD and was easy to navigate. Although the entertainment selection was less than SQ's latest IFE system and similar to the WISEMEN3000 system, it was still more than sufficient to while away the time. In fact, the latest movies selection were almost similar on both MH and SQ!! So who is spying on who here?

Light refreshment. Cheese and tuna sandwiches with coffee/tea/green tea/juices. Very substantial and filling snack.


Shortly after service, the trays were cleared. Seeing that I had finished my sandwiches, the stewardess along my aisle was actually nice enough to offer me a second helping! Additional drinks were also offered. Then the cabin was dimmed to allow everyone to sleep.

The flight was mainly smooth throughout. About 2hrs before landing, lights were on again in preparation for breakfast. A visit to the lavatory for some refreshing before breakfast too.

Daybreak.


Amenities in the lavatory. Men/ladies cologne, aftershave lotion and hand lotion. The hand lotion smells much better than SQ's economy hand lotion


Surprisingly, combs and toothbrushes were also available!!


The sun is rising higher..


As MH do not distribute menus, they used a very innovative way to show the meal choices. The meal choices were flashed in the IFE screens. However, if your screens were switched off, you would miss it. Today for breakfast, we had 3 choices!! Salmon dill with potato, Cheddar omelette with potato or Nasi Lemak with chicken rendang and shrimp sambal.


Crew serving breakfast. Interestingly, the way MH crew conducts their meal service and how they interacted with passengers felt so similar to SQ that if they would to change their kebayas, it would be no different from SQ's service. This set of crew were mainly very good except for 1 stewardess who seemed that she did not want to be there. Luckily she was in the galley most of the time.


Chose the nasi lemak, which was accompanied with a warm bun, raisin danish, mixed fruits, jam and butter, musli bar, orange juice and coffee/tea. It was definitely a very filling breakfast. The nasi lemak was great but the mixed fruits was some canned cocktail fruits in syrup, which was disappointing. What MH lacked is in the presentation of meals, this is something which they can learn from SQ.

Nasi lemak breakfast.


Cabin view. Walking around the cabin, I discovered that there were magazine racks at the rear of the plane with various magazines to choose from.


After breakfast was cleared, we were nearing Tokyo and soon started our descent. Headphones were collected by the crew at this time.

Descending


Turning back to Narita


Speedbrakes up..


Landing at Tokyo Narita Airport! The landing was smooth!
http://www.youtube.com/watch?v=N_cmbYst5qw

Thank you for flying Malaysia Airlines


We landed about half hr late, but made up some time enroute. Parked at terminal 2 and disembarked. Crew were along the aisles, thanking everyone for flying with them and saying goodbyes.


9M-MRF at Narita


A sea of red-tails.


Overall, I felt that MH crew are as good if not better than SQ in their service delivery. Service procedures felt similar and crew were very attentive. MH is definitely up there at the top of the league in the software department, but what they lacked is the "posh" and "class", which is mainly due to the inferior hardware. Lack of menus, amenity kits, hot towels, poor meal presentation (even though food is not bad) etc. This is what makes the difference between a SQ and MH experience.


My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
21 replies: All unread, jump to last
 
User currently offlineabrelosojos From Venezuela, joined May 2005, 5090 posts, RR: 55
Reply 1, posted (4 years 5 months 1 day 8 hours ago) and read 31422 times:

Thanks for sharing this report. MH is one of my favorite airlines in the world, and this report reminds me of why. While their hardware is dated compared to SQ, the meal service and other "soft touches" seem very good. I was impressed with the meals served in Y.

Glad you got to enjoy the Sakura season. It is indeed a good time to be in Japan.

Saludos,
A.



Live, and let live.
User currently offline9MMAR From Malaysia, joined Jul 2006, 2110 posts, RR: 18
Reply 2, posted (4 years 5 months 1 day 6 hours ago) and read 30958 times:

Hi ycp81.

It is very rare to read a MH flight report which originated from SIN and transited in KUL, as in most cases it is the other way around with SQ. I am glad to hear that you had a good flight with MH. I think you are the first person to post a picture of what inside the KLIA Jungle Boardwalk in A.Net. I spent quite sometimes in it last February and I think it is a good amusement facility addition to KUL.

I agree with you that the omission of menu cards, hot/cold towels and amenity kits are somehow negatively affected the overall passengers' experience. But MH had to do these in the name of business sustainability. I am not sure about 9M-MRF that you flew to NRT, but some of MH's B772s have been stripped-off of their footrests. I was told that this is also done to reduce the aircraft's weight and thus contributing to more saving on jetfuel consumption.

I am a new SQ flyer. My first flight with them was on 16 November 2008 and todate I had clock-in 12 sectors with the airline. From my experience, I think MH's meal quantity for the main dishes especially, is so much more than that of SQ's. What do you think about this?

The time when MH's stellar software to be paired with a comparably good hardware is about to come. In the 4th quarter this year, 3 new B738s will be coming online while next year an impressive line up of B738s, A333s and A388s (hopefully) will be joining the fleet. Then, I hope MH and SQ can once again compete with each other at level playing field to be the best in the world.


User currently offlineXA744 From Mexico, joined Mar 2004, 734 posts, RR: 3
Reply 3, posted (4 years 5 months 1 day 3 hours ago) and read 30440 times:

Yong, great TR !!! Thank you for bringing back wonderful memories .. Me, Tokyo, and MAS, go back a very long way !!!...   

Quoting ycp81 (Thread starter):
The seat colours on the B772 were not as "bright" as the newly upholstered 737 ones

Well, thank goodness, the upholstery on MH's widebody birds is pleasant and cozy. As for the 737s, geez, all that glare would blind me totally !!!...   

Quoting ycp81 (Thread starter):
Seeing that I had finished my sandwiches, the stewardess along my aisle was actually nice enough to offer me a second helping

Well, that's really nice... These kind of " little " details make the difference when we talk about service, doesn't it ?

Quoting ycp81 (Thread starter):
This set of crew were mainly very good except for 1 stewardess who seemed that she did not want to be there

Yeah, unfortunately, you sometimes find a " hair in your soup ". Anyways, what I love, from both MH and SQ, is their consistency and standards... They are the best in the sky and on the ground !!!


Quoting 9MMAR (Reply 2):
I agree with you that the omission of menu cards, hot/cold towels and amenity kits are somehow negatively affected the overall passengers' experience. But MH had to do these in the name of business sustainability. I am not sure about 9M-MRF that you flew to NRT, but some of MH's B772s have been stripped-off of their footrests. I was told that this is also done to reduce the aircraft's weight and thus contributing to more saving on jetfuel consumption

Yes Aziul, I can understand this very well. I have not flown MAS for many years now, but if, in spite of the cost cutting meassures, the staff has been able to preserve their good spirits and the spontaneity and enchantment of their human touch, well, we as customers is what would be appreciating the most.

Best regards



No matter how you fly...just never get your wings clipped !
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 4, posted (4 years 5 months 16 hours ago) and read 29044 times:

Hey ycp81, nice TR, MH looks like a good airline and I agree that to be in the same league as SQ they need to add those tiny little bits which count for extra.

Quoting ycp81 (Thread starter):
How lucky I was when the cherry blossoms did bloomed exactly on the same week I was in Tokyo!! It was also my first ever visit to the land of the rising sun and also my virgin trip on MH!

The gods must have been looking down and wishing you well, great timing!

Quoting ycp81 (Thread starter):
MH has 8 counters performing check-in for the single B737 flight to KL

I struggle to see 4 counters on a B744 flight sometimes!

Quoting ycp81 (Thread starter):
However, as noted by other trip reporters, the seats are "horribly" colorful!!

It reminds me of the Economy Class on TG's A345, colourful yet a bit too much!

Quoting ycp81 (Thread starter):
However, MH's 772s were configured 2-5-2 in economy. Good for me as I would only get pass 1 person from the window seat to the aisle but definitely horrendous for the person seated right in the middle of the block of 5.

AI has this on their B772ER, and like you said everyone has their opinion about the 2-5-2 seating. I've had the best and worst of this config and sitting in the middle of the middle was the most uncomfortable experience on an aircraft I've ever had.

Quoting ycp81 (Thread starter):
The meal choices were flashed in the IFE screens.

Something quite unique, never seen that on another airline before!

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineKappel From Suriname, joined Jul 2005, 3533 posts, RR: 17
Reply 5, posted (4 years 5 months 8 hours ago) and read 28212 times:

Quoting ycp81 (Thread starter):
9M-MMQ at the gate being serviced.

Funny, I flew KUL-SIN with this bird on November 2, 2009. It was slightly late too then... The windows were also scratched really bad on the outside. Was that still the case?

Quoting ycp81 (Thread starter):
Note that there are significantly less departing flights than Changi.

Yeah, KUL seems deserted sometimes, especially compared to SIN.

Quoting ycp81 (Thread starter):
Nasi lemak breakfast.

Looks yummie, I love Nasi Lemak  



L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Reply 6, posted (4 years 4 months 4 weeks 17 hours ago) and read 26877 times:

And now for the return trip after a fabulous time in Tokyo. More photos/videos and less words for the return review.

05 April 2010
Malaysia Airlines
MH 89
Tokyo Narita (NRT) - Kuala Lumpur (KUL)
B777-200
9M-MRJ
Economy Class


Check-in for flight. The queue was long even though there were 7-8 counters opened for check-in! Flight was fully booked!


Off to the outdoor viewing area after check-in. Narita's outdoor viewing gallery was cool! But weather was very bad that day.

Another MH B772 at the remots stand waiting for flight back to Kota Kinabalu and KL later in the afternoon. ANA B773ER landing in the background.


Finnair A343 to Helsinki


Alitalia B772 just arrived.


Boarding gate


My plane, 9M-MRJ. Incidentally, this was the plane that went tech on my flight up from KUL.


Boarding. View of the 2-seater window seats.


Another view of the seat pitch. Note the generous leg-room!


The flight filled up rapidly and was almost 100% full, except the lone empty seat next to me, hehehe. How lucky can I be!!

Another leg-shot. See, I can cross my legs and I am 180cm.


Stuff in seat pocket. New magazine issues.


Inflight magazine and IFE controller.


At the gate and waiting for pushback. CX A333 beside us.


Pushback, engine start-up and welcome announcement by the female inflight supervisor. Yep, I got one of those fiery red ladies again!
http://www.youtube.com/watch?v=eJB8PViEhGA

Long taxi to Rwy34L. Passing the JAL B763 that would also be departing to KUL 30min after us.


SQ A380 at Terminal 1. My friend would be flying back on this plane 30min later. Interestingly, he mentioned that the A380 ride was so turbulent throughout but my B772 encountered a short period of turbulence and was very smooth thereafter. Probably due to the A380 could not climb as high as the B772 and also could not handle turbulence as well as the B772. The turbulent clouds were up to 36000ft that day. We only cleared the clouds when the pilot climbed to 38000ft.


Reaching the end of the runway. AF A343 taking off to Paris. However had to hold for another 5-10min as runway inspection was done.


Takeoff! Don't the jazzy boarding/takeoff music reminds you of the days when SQ still had them?
http://www.youtube.com/watch?v=__Q4wwyUbGQ

Climbing through bad weather.


Thick clouds below us.


Service starts with peanuts/drinks. 2 very friendly Japanese and Malaysian crew serving my aisle today.


Peanuts and apple juice. Each passenger was given 2 packets of nuts! The crew first came out with trays of oj/aj/gj (gj=juava juice), followed by beer/whisky water. No bar carts were used.


The "fiery red" IFS attending to a passenger.


Lunch service starts. Again no menus. Menu was also not flashed on IFE screens or probably I missed it.


Crew distributing meals. It was not my hands that were shaking, but we were encountering some pretty bad turbulence. Meal service was suspended for 15min after my row was served. Luckily the turbulence subsided after the pilot climbed higher.
http://www.youtube.com/watch?v=ttijMzaAuUQ

The meal cart reaching my row. Note the tacky metal drinks container. MH, you can do better than that.


Choices for lunch were Teriyaki chicken with rice or Sesame beef with noodles. I chose the beef. Taste of food, B+. Presentation, C. MH, what's with the plastic-sealed main course? Bring back the proper casseroles!


Meal unveiled. Served with the main course were soba noodles, potato salad with smoked salmon and scallops, warm bread roll with butter. Also, MH appeared to be as stingy as SQ with drinks. No full cans were given out. Soft-drinks were poured from cans into plastic cups and served ala SQ.


Soba noodles, roll and potato salad. The salad looked depressing but tasted good.


Main course. It was good, but please bring back the proper melamine casseroles!


After meal coffee. Also to note, no metal cutlery were used. All cutlery were plastic.


Ice-cream for dessert. Meji vanilla ice-cream (which are sold in 100yen shops) was served compared to SQ's Haagen Daz ice-creams. It was good nevertheless.


Above the turbulent clouds at 38000ft.


Cabin view in the middle of the flight. Crew did come around with juices and water every hour.


Overflying some island in the South China Sea.


A refreshment was served before arrival. This is where MH performed better. SQ only served 1 meal on all their Japan-SIN day flights. Even TG also served a refreshement on their NRT-BKK day flights before landing.


Choices were a Ham and cheese sandwich or a Salmon Onigiri (Salmon with rice wrapped with seaweed). I had the salmon onigiri, also served with 2 mini snickers and green tea.


Cabin view again just before descent.


Descending and entering Peninsular Malaysia.


Final approach to KLIA.


My camera died on me after this photo and thus no video of the landing was taken. We landed slightly late due to the late departure at NRT. However, I had more than 2hrs till my connecting flight to SIN and so all was well. Again proceeded to Plaza Premium Lounge, which was crowded, noisy and "foodless" this time round(all the food were wiped out by the hungry loungers once they were out). Only had a salad and charged my camera battery there.



View from Plaza Premium Lounge. One of the very few daily SQ flights to KUL just arrived, preparing as SQ117 back to SIN.


Sunset at KLIA.


On the aerotrain to the main terminal building. JAL B783 just arrived from NRT.


KLIA main terminal.


MAS land at the main terminal.
05 April 2010
Malaysia Airlines
MH 607
Kuala Lumpur (KUL) - Singapore (SIN)
B737-400
9M-MMJ (9M-MME went tech)
Economy Class


Boarding gate.


Initially scheduled plane, 9M-MME.


Boarding. The flight was again 100 percent full!! Not a single empty seat in all classes!! Crew were busy fitting everyone's carry-ons into the overhead bins and boy, did they worked hard. This time round, there were inflight mags in the seat pockets.


Welcome announcement
http://www.youtube.com/watch?v=w6tNM2329PQ

Manual safety demo
http://www.youtube.com/watch?v=Oa6e-5YwyUw

Taxied to the runway for takeoff. However just before reaching the runway, the captain came on and informed that there was a technical problem and we would need to return to the terminal. A change of aircraft would be arranged. Of course, groans were heard as we taxied back to the gate. We disembarked and were led back to the holding gate while they prepare another aircraft for us at the adjacent gate.

Back at the gate, awaiting for a change of aircraft.


This eventually led to a delay of 1.5hrs. However kudos to MH for arranging for a spare aircraft so soon. Guess it helps that we were at its homebase. Some pax with connections at SIN were also reaccomodated on MH flight to their final destinations.

New aircraft for the flight, 9M-MMJ


I had to record a video of the B734 "kampong" boarding music!
http://www.youtube.com/watch?v=3_ElA1_Jsmw

The whole pre-flight procedures again and we were off. The crew really worked very hard for this short sector, attending to pax's request for water while on the ground, resitting pax due to families being separated on the full flight, finding space for the tons of carry-ons etc. They really deserved a compliment.

Takeoff again.
http://www.youtube.com/watch?v=1dKgsBIsmQU

As usual, peanuts and drinks were served. Had a gj. The crew even offered a second round of drinks on the short flight!


Landing in Changi Rwy20C, 1.5hrs behind schedule. The landing was hard!
http://www.youtube.com/watch?v=bM9L4BoeiFU

Parked at gate F59 beside a SQ B773.


Final thoughts of MH. A 5-star Airline? Not quite yet. 5-star onboard service? Up there with the best!

Feel free to give your comments!!

Next flights:
Tiger Airways and Vietnam Airlines to HAN and SGN in May!



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineXA744 From Mexico, joined Mar 2004, 734 posts, RR: 3
Reply 7, posted (4 years 4 months 4 weeks 4 hours ago) and read 25932 times:

Yong, very nice second part of your Japan journey with MAS, but hey, I was left expecting to see pics from those glorious cheery blossoms at Meiji Park !!!...   

Quoting ycp81 (Reply 6):
Final thoughts of MH. A 5-star Airline? Not quite yet. 5-star onboard service? Up there with the best!

Yeah, I concur !!! MH is a geast airline, and I am very happy to see that the dark gray an turbulent skies, for the company, are now a thing of the past... MAS will, eventually, recover the excellence and flamboyance of the 90s...

Once again, thanks for the great memories you brought back to me !!! ...   

Best regards



No matter how you fly...just never get your wings clipped !
User currently offlineryanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 8, posted (4 years 4 months 4 weeks 1 hour ago) and read 25750 times:


I see KLIA is still forever suffering from this virus "newgatetitis".

Quoting ycp81 (Thread starter):
What MH lacked is in the presentation of meals, this is something which they can learn from SQ.

I see that MH has gone through several revamps of their inflight meal service ware since my days of being a frequent flyer with them. Somehow they never seem to "get it" and settle on one.

Quoting ycp81 (Reply 6):
The mini-business class cabin with only 1 row of seats, just before economy class.

Ah yes... Memories... This was my favourite part of the cabin and I always asked for the "last row" in Golden Club. There used to be 2 rows but I guess with the new seats, they can only fit in one.

Quoting ycp81 (Reply 6):
Meji vanilla ice-cream (which are sold in 100yen shops) was served compared to SQ's Haagen Daz ice-creams. It was good nevertheless.

Meiji is actually not that bad as you make it out to be. I find their dairy products to be better than most you find in the supermarkets here. As a matter of fact, I swear my Meiji milk for my personal consumption.

Quoting ycp81 (Reply 6):
The crew really worked very hard for this short sector, attending to pax's request for water while on the ground, resitting pax due to families being separated on the full flight, finding space for the tons of carry-ons etc. They really deserved a compliment.

Again MH's cabin crew shine. These short little hops are what they are trained best to do. However, when they fail, the whole product becomes a very nasty one with all the outdated hardware.

And yes, the "kampong" music... I had that too on my SIN-BKI flights on the 734.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Reply 9, posted (4 years 4 months 3 weeks 6 days 16 hours ago) and read 25279 times:

Quoting 9MMAR (Reply 2):
I am not sure about 9M-MRF that you flew to NRT, but some of MH's B772s have been stripped-off of their footrests

No footrests on either of the 772 aircraft, not that I miss it though.

Quoting 9MMAR (Reply 2):
I agree with you that the omission of menu cards, hot/cold towels and amenity kits are somehow negatively affected the overall passengers' experience.

Luckily the prices MH charged made up for the lack of amenities. Flying MH is easily S$300 cheaper than flying on SQ. S$300 saved = lots of extra shopping!!

Quoting ryanair!!! (Reply 8):
I see KLIA is still forever suffering from this virus "newgatetitis".

Interestingly, I already had the "new gate" number for the KUL-SIN sector printed on my boarding pass when I checked in at Narita. Seems the "new gate" is not that "new" after all.

Quoting ryanair!!! (Reply 8):
Meiji is actually not that bad as you make it out to be. I find their dairy products to be better than most you find in the supermarkets here. As a matter of fact, I swear my Meiji milk for my personal consumption.

Haha, Meiji is everywhere in Japan, but more "atas" in Singapore.

Quoting ryanair!!! (Reply 8):
Again MH's cabin crew shine. These short little hops are what they are trained best to do.

Agree. Really different from the SQ girls struggling to serve the meals on CGK/BKK flights. SQ girls are "trained" to serve a meal in 3hrs or more, haha. According to some SQ crew, even a HKG flight is "too short" for a proper meal service.

Quoting ryanair!!! (Reply 8):
And yes, the "kampong" music... I had that too on my SIN-BKI flights on the 734.

It was still ringing in my head days after the flight.



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineryanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 10, posted (4 years 4 months 3 weeks 6 days 2 hours ago) and read 24377 times:

Quoting ycp81 (Reply 9):

It was still ringing in my head days after the flight.

It WAS ringing in my head for weeks after my BKI holiday. Thanks for bringing it back again because now I can't get that freaking tune out of my head. 



Welcome to my starry one world alliance, a team in the sky!
User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Reply 11, posted (4 years 4 months 3 weeks 4 days 21 hours ago) and read 23694 times:

Quoting Kappel (Reply 5):
Funny, I flew KUL-SIN with this bird on November 2, 2009. It was slightly late too then... The windows were also scratched really bad on the outside. Was that still the case?

The 734s are pretty worn out. Guess the scratched windoews depends on which seat you are sitting on, cuz not all are badly scratched.

Quoting Kappel (Reply 5):
Looks yummie, I love Nasi Lemak

Yep, was quite nice.

Quoting AI151 (Reply 4):
MH looks like a good airline and I agree that to be in the same league as SQ they need to add those tiny little bits which count for extra.

Service wise, both are almost similar. It is the hardware that makes the huge difference.



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineronerone From Jordan, joined Aug 2004, 1662 posts, RR: 53
Reply 12, posted (4 years 4 months 3 weeks 4 days 19 hours ago) and read 23557 times:

Hi ycp81!

Excellent trip report which also brought me back to my wonderful DXB-EWR flying days! That 15 hour flight is still one of my favorites!

Apart from the lack of menus and the different meal presentation, everything seemed exactly the same as many years back. Even the Juice / Beer tray service after takeoff! Wow!

I have always been a fan of MH, but their unconventional and rather laid back decision-making sometimes annoys me. They have a product that is genuinely great, and it doesn't really require so much effort from their side. But they seem to just take it for granted.

Quoting ryanair!!! (Reply 8):
I see KLIA is still forever suffering from this virus "newgatetitis".

Yes! It needs to go see a doctor!


Thanks a lot for sharing!

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Reply 13, posted (4 years 4 months 2 weeks 6 days 20 hours ago) and read 21730 times:

Just to add, before our arrival into KL from NRT, a really well-produced arrival video was shown.

http://www.youtube.com/watch?v=wZxOmFCiyAs



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineKappel From Suriname, joined Jul 2005, 3533 posts, RR: 17
Reply 14, posted (4 years 4 months 2 weeks 6 days 14 hours ago) and read 21518 times:

Quoting ycp81 (Reply 11):
The 734s are pretty worn out.

Yep noticed that. Almost regretted not taking Air Asia....



L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
User currently offline777MAS From Malaysia, joined Sep 2003, 197 posts, RR: 0
Reply 15, posted (4 years 4 months 2 weeks 5 days 10 hours ago) and read 20602 times:

Quoting ycp81 (Thread starter):
In the seat pocket was only a safety card and airsick bag. No inflight magazines in all seats. Hmm. Probably they are being replaced with the new issue?

I flew a 734 domestic on 26 April and also didn't see any inflight mag. Saving weight, I guess, and reducing paper usage - haha, killing 2 birds with 1 stone. OK, the environment is always a good reason........??

Quoting 9MMAR (Reply 2):
I am not sure about 9M-MRF that you flew to NRT, but some of MH's B772s have been stripped-off of their footrests. I was told that this is also done to reduce the aircraft's weight and thus contributing to more saving on jetfuel consumption

I also flew a 772 (MH81, BKI-KUL) on 26 Apr, and yes, the footrests were noticeably absent. Again, the environment, if not MH's bottomline, is always a good reason.......??


Glad you enjoyed your flight. But, compared to, say, 20 years ago, we are now seeing the effects of "cost cutting" - 20 yrs ago, you had hot towels, drink service was done with a cart and pax had a wide choice to select from, etc. Well, I guess it still beats pretenders like Air Asia, at least MH didn't make their 777s 3-4-3, as Air Asia had done with their A330s (3-3-3).

Quoting ycp81 (Reply 6):
Also, MH appeared to be as stingy as SQ with drinks. No full cans were given out. Soft-drinks were poured from cans into plastic cups and served ala SQ.

Hmm, on my recent 772 flight I saw a pax given a whole can of Carlsberg beer during meal service........


User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Reply 16, posted (4 years 4 months 2 weeks 5 days 9 hours ago) and read 20593 times:

Quoting 777MAS (Reply 15):
I flew a 734 domestic on 26 April and also didn't see any inflight mag. Saving weight, I guess, and reducing paper usage - haha, killing 2 birds with 1 stone

Hmm, the last sector on the 734 do have inflight mag in the seat pockets. Inconsistency here...



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineoa260 From Ireland, joined Nov 2006, 26971 posts, RR: 57
Reply 17, posted (4 years 4 months 2 weeks 4 days 6 hours ago) and read 20060 times:

Great report and nice photos.

OA260


User currently offlineairbuseric From Netherlands, joined Jan 2005, 4268 posts, RR: 51
Reply 18, posted (4 years 4 months 2 weeks 3 days 16 hours ago) and read 19702 times:

Hi,
great report. Flew NRT-KUL once on MH B772. It was a truly great flight and they still seems to serve you well, even in Y. Meals look very good, and MH's seatpitch in Y is among the best from Asian longhaul carriers btw.
I'll fly them again for a long trip in a few months time, so I was happy with your report coming online. Now I know what to expect   

Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Reply 19, posted (4 years 4 months 2 weeks 1 day 9 hours ago) and read 19003 times:

Quoting oa260 (Reply 17):
Great report and nice photos.

Thanks!

Quoting airbuseric (Reply 18):
'll fly them again for a long trip in a few months time, so I was happy with your report coming online. Now I know what to expect

Hope to see your trip report too!!



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineairpearl From Malaysia, joined May 2001, 950 posts, RR: 26
Reply 20, posted (4 years 4 months 1 week 3 days 16 hours ago) and read 17913 times:

Hi ycp81

I must say that I am pleasantly surprised at MH's offerings, particularly on the meal offerings. Having written them off completely for longer flights in Y class with their brutal cost-cutting that seriously affected quality, I am now still skeptical but more willing to consider the possibility of flying MH.   Still, your trip also brings up some points on MH's lack of attention to detail that is unlikely to change, given that any change there will involve more cost. So I suspect my national carrier will always still be last choice for me. But thanks so much for writing up this excellent report. And I'm genuinely glad to see that you enjoyed your flights.

Quoting ycp81 (Thread starter):
Probably as the plane was just a small B737, turnaround was quite fast and very soon, the boarding announcement was called.

The previous CEO Idris Jala started an initiative - operation pit-stop I think it's called - to reduce turn-around time in an effort to compete more effectively with AK.

Quoting ycp81 (Thread starter):
No inflight magazines in all seats. Hmm. Probably they are being replaced with the new issue?

I don't think so - I think they just don't re-stock when passengers take them home. On my B734 flight last month, I didn't see magazines in my seat pocket or in any of those around me, so I just assumed they were being replaced. But when I asked, a stewardess said there were in-flight magazines and found one about 7 rows ahead - the most dog-eared copy of Going Places I had ever seen. This was only mid-month - imagine month-end!

Quoting ycp81 (Thread starter):
As MH do not distribute menus, they used a very innovative way to show the meal choices. The meal choices were flashed in the IFE screens. However, if your screens were switched off, you would miss it.

I'm not sure I like that so much - feels too much like a fast food joint.

Quoting ycp81 (Reply 6):
The flight filled up rapidly and was almost 100% full, except the lone empty seat next to me, hehehe

You struck the lottery!


Cheers,
airpearl


User currently offlineycp81 From Singapore, joined Jun 2006, 426 posts, RR: 0
Reply 21, posted (4 years 3 months 3 weeks 3 days 13 hours ago) and read 16592 times:

Quoting airpearl (Reply 20):
I don't think so - I think they just don't re-stock when passengers take them home. On my B734 flight last month, I didn't see magazines in my seat pocket or in any of those around me, so I just assumed they were being replaced. But when I asked, a stewardess said there were in-flight magazines and found one about 7 rows ahead - the most dog-eared copy of Going Places I had ever seen. This was only mid-month - imagine month-end!

Will be flying MH B734 again next month from Kuching to Singapore. Will see if there is any inflight magazines this time round.



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
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