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Earning Your Trust, KU Business Class To JFK  
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Posted (4 years 2 weeks 1 day 2 hours ago) and read 21429 times:

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Hi everyone and welcome after quite a break to my fifth TR covering my return Kuwait Airways flight to New York on their B777-200ER in Business Class. I had contemplated writing this TR into two separate ones however after some wise words of wisdom from fellow A.netters I decided against it. I'd also like to apologise for not getting any terminal pictures at JFK on the return flight, however as you will read there was a reason for this. All comments and suggestions are welcome.

B A C K G R O U N D

Back in April I had an exciting trip with Singapore Airlines from MAN to MUC traveling in Business Class on their B77W, however thanks to a certain volcanic ash cloud engulfing Europe that had to be cancelled. So on that basis a decision had to be made as to where to fly instead. I eventually decided on New York and Philadelphia at the end of June to visit my family plus to celebrate my birthday.

So with this in mind I now had to try and find a good price and airline on the lucrative and very competitive LHR-JFK sector in Business Class......

......so imagine shocking a handful of people when I chose Kuwait Airways instead of BA,AA,VS or CO to name just a few. Compared to the main airlines which were offering in the region £2000, KU only cost me £750!! Another reason was that KU was hardly reported on here at A.net plus all the negative comments that I had previously heard definitely intrigued me.

Skytrax deem Kuwait Airways as a 3* airline however all the flight reviews seem to show them as one of the least favorable airlines in the Gulf region depicting them as an old company with aging aircrafts, seats, terrible customer services and not the best of on time departures and arrivals. It somewhat reminded me of the old Air India before they got their act together.

So after all of this i finally had to ask myself the main question which was......had I made the right decision?


Modern Vision. Timeless Traditions...
43 replies: All unread, showing first 25:
 
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 1, posted (4 years 2 weeks 1 day 2 hours ago) and read 21719 times:

O U T W A R D J O U R N E Y


D A Y O F D E P A R T U R E

The day had finally come for my flight to JFK and to say that I was excited was an understatement as it had been three months since I lt stepped onto a plane. I had finished my packing the night before so upon waking up and having a shower it was straight into my car as I drove to Heathrow Terminal 4 with my parents. Despite being a Saturday morning, it only took me an hour to arrive and park the car.

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First impressions of Terminal 4 were very good as I hadn't been since refurbishment had taken place. From the outside it definitely reminded me of Terminal 3 with the large glass building and spacious forecourts. A definite improvement compared to the old and crowded terminal forecourt where simple things such as dropping someone off would be difficult.

C H E C K - I N

Kuwait Airways uses Zone D for their check-in. As I had got their at 12:30 there wasn't anyone checking-in. The Business Class counter was empty and after being asked whether or not I had the pre-approved visa as well as the normal security questions I was handed my boarding pass with the pre-booked seat I had chosen whilst making the booking through Trailfinders along with the lounge pass which was for the 4 Deck Lounge. I was glad to hear thar the flight was arriving on time from Kuwait so being delayed into JFK hopefully wouldn't be a problem.

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P R E - B O A R D I N G

After saying bye to my parents I took a few terminal pictures and then headed through 'Fast Track' where there were only two people in front of me. But then again saying that, the queues in general were good for a Saturday afternoon.

Despite the building from the outside and the check-in areas being different to before, airside was hardly and different to before; the only exceptions being the addition and exclusion of some lounges. The terminal was relatively busy with a vast array of Skyteam flights heading out to mainly Europe and America.

I went to WHSmith to get a wordesearch book as well as the lastest edition of Airliner World before heading to the lounge which is by Gate 11. On my way there I was walking past Gate 9 when I noticed the beautiful Etihad Airways A346 coming onto stand after it's short flight from Abu Dhabi!

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The lounge was nothing out of the ordinary, sone tables and chairs arranged in a colourful way. Not that many pictures to take of the lounge though as it was very basic. I had a view of the ramp which included the aircrafts mainly JU, AF, OK and SU. I had a great view of the Air France A380 taking-off but couldn't get my camera out in time. D'oh! But i was lucky enough spot the BG B772 in the new colour scheme as well as my KU B772 which landed on time but got to it's gate at 14:30.

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By 15:00 the 'Go to Gate' sign had appeared and it was Gate 3 which was the furthest gate away from the lounge; a good ten minute walk away which I didn't mind. But upon arriving at the gate, I saw that there were extra security checks which was expected as i was going to America. The crew still hadn't got on board yet and 3/4 of the passengers were transiting from Kuwait and further afield.

F L I G H T D E T A I L S

Date :- Saturday 26th June 2010
Route :- London Heathrow (LHR) - New York (JFK)
Airline / Flight Number :- Kuwait Airways / KU101
Departure (Actual) / Arrival (Actual) :- 15:30 (16:45) / 18:00 (18:30)
Aircraft / Reg :- B777-269/ER / 9K-AOB
Class / Seat No. :- Business / 7K

There was no activity taking place and the excuse was that due to the late arrival of the aircraft, boarding would be delayed. This was more frustrating for me as I could have stayed in the lounge where it was slightly more comfortable.

By 15:35 the cabin crew had boarded and then at 15:50 general boarding had begun which was comical! Everyone ran to get in the queue only be told to separate themselves into two seperate lines; one for passengers starting from LHR and the other for transiting passengers from Kuwait. While that comosion was going on, I snuck past in the 'First and Business Class' line and was looking forward to stepping on board Kuwait Airways.

As the saying goes 'first impressions always count'! If this is the case then I would have asked for a refund as there was a member of cabin crew who welcomed me on board by saying "hello, please if you know where you're sitting then could you please make your own way there'!! Was this a sign of things to come?

The Business Class seats definitely looked from the 1970's but were comfortable when I sat down. Leg space was okay at 45" (think of CX regional Business Class) and despite not being a flat bed, it was more than adequate enough for the short flight New York.

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Finally with everyone on board and after being a welcome drink (remember KU is a dry airline) we pushed back at 16:25 and taxied to the active 09R runway.

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It seemed that KU was at the back of the pecking order as every aircraft was going ahead of us but finally at 16:45 we took-off and banked right, back over LHR and then out to the Atlantic Ocean which would be the view until we hit the coast at Newfoundland. We went through the clouds which were on the turbulent side as the captain put the throttles on max then saw blue sky as far as the eye could see.

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Portable DVD players were handed out along with KU's own noise canceling headphones which were of good quality. This was followed by a basic amenity kit and another gift which was a personal organizer along with a world clock. I expected the amenity kit but not the extra gift which was nice of them. The cabin crew looking after the Business Class section were excellent, making sure that everyone was comfortable plus stopping those 'cattle'class passengers trying to upgrade themselves.

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After an hour the menus were distributed and drinks orders taken. The tray and table settings were basic but the food was delicious and when I asked for second helpings of the starters, they were more than happy to oblige. The prawns went well with the humous and the chicken was cooked perfectly with the right amount of spice. Then dessert was topped off with tea along with vanilla and chocolate ice-cream whilst watching the Bollywood film 'All The Best' on my DVD player.

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The trays were taken away swiftly as most of the passengers started to go to sleep, but as for me I sat down with a beautiful cup of Arabian Tea and the film 'Alvin and the Chipmunks, The Squeakel' which was very funny even for me. While this was happening the cabin lights went off as I started writing this TR and watching Ne-Yo's latest music video.

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For the next three hours or so I slept quite well considering the seat was ancient and then got woken up when the cabin lights came on as snacks were served. These consisted of a pakora, fried prawns as well as a few other things. With the snacks over it was time to open the window shade where I saw land below and realized that we would be landing win an hour.

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The descent into JFK was very turbulent and for once we didn't land straight in from the ocean but over a lot of housing. The airport looked busy as usual as we landed at 18:30; half an hour late which wasn't as bad as I had thought. We taxied and then stopped next to a LAN B767 which is when I realized that I hadn't filled out or received a landing card so I managed to get the attention of a steward and quickly filled it put.

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We eventually docked at 18:45 and upon disembarking thanked the crew who had been very helpful and very professional on those journey. Immigration was empty just as last time as I collected my luggage and met my chauffeur who took me to my cousins apartment in the Upper East Side of Manhattan in a lovely Lincoln limousine.



Modern Vision. Timeless Traditions...
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 2, posted (4 years 2 weeks 1 day 2 hours ago) and read 21529 times:

Below are some pictures whilst staying in America[/b)

the view from my cousins apartment in Manhattan

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my cousins car in Bensalem, PA

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lovely sunset after a baking hot day

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a small birthday cake for myself

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my birthday presents, NIKE trainers and a 64GB wi-fi i-Pad

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the famous 'Rocky' steps

http://i800.photobucket.com/albums/yy286/sdas24/USA%20aviation%20pics/DSC01884.jpgPhiladelphia's 30th Street Station

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[b]July 4th fireworks


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Modern Vision. Timeless Traditions...
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 3, posted (4 years 2 weeks 1 day 2 hours ago) and read 21612 times:

R E T U R N J O U R N E Y


D A Y O F D E P A R T U R E

I had already checked-in online and reserved a window seat so all I had to do was get to JFK on time. This however would turn out to be the worst journey I have ever faced when getting to an airport!

I left with my cousin who lives in Bensalem (a small suburb of Philadelphia) for Trenton from where I would be getting the NJ Transit train to New York Penn Station. Upon arriving at 15:00 I noticed the earlier train was delayed so I ran down to the platform only to see that the train hadn't arrived and then subsequently had got cancelled. So I got the 15:18 which was all running smoothly until we stopped half a mile outside Rahway station. The train had broken down and luckily a train mechanic was on board so he started looking for the problem. This started at 16:10 and by 17:20 we were still sitting in the same place. The driver came over the tannoy and said that a rescue train would pull up beside us and we would all transfer to that, however that plan didn't come to fruition as it was too dangerous.

Luckily by 17:30 the train got moving as we pulled into Rahway upon where everyone disembarked onto the short platform which became very crowded. Also keep in mind that it was 110F outside and everyone was burning! The broken train pulled away as the next train pulled in and everyone crammed on board only to see that the air-conditioning on this train wasn't working! Could things get any worse?! We left on this furnace of a train and reached Penn Station by 19:00 where i ran in the middle of the rush hour to LIRR section and ran onto the 19:11 train so fast that I nearly tripped over down the stairs!

On board I was releaved that I was nearing the airport as I got off at Jamaica and onto the JFK Air Train which took me to Terminal 4. To say that I was tired and sweating like mad was a major understatement as I tried to open my suitcase, however the padlock combination decided not to work!

C H E C K - I N

So with a huff and a puff I went up the escalator and thankfully the KU check-in was right in front and wasn't that busy. The queue for RJ's flight to Amman was ridiculously long! At 20:00 I checked-in; some near six hours since I left my cousins place! The flight was full as the agent said and told me that the flight was on time. Check-in would close twenty minutes after I arrived so thankfully I got there just in time.

P R E - B O A R D I N G

I made my way to the Oasis Lounge which was just past the big queue for oversized luggage of which most were Air India passengers. The lounge was very busy as I got some food and sat down with a nice cold drink which I needed after the long, exhausting and stressful journey that I just endured. This is the reason I couldn't take any pictures whilst at JFK which I regret but I hope you can all understand exactly how tired I was. After eating it was 20:30 so I decided to have a slow walk to Gate A7 from where the aircraft would depart from.

Security looked very bad however that was until I saw the separate line for First and Business Class passengers. My passport was checked and then we had to use the same scanners as the Economy Class passengers which held up the checks for a while. I honestly thought that JFK would have a total separate security area for premium passengers. Once going through I went to the gate and sat down for five minutes before boarding started on time at 20:45. The SQ 025 flight to FRA and SIN was boarding next to us as well as Air india's flight AI 140 to BOM and HYD. The flight was totally full in all cabins judging by all the people at the gate. There was only one seat empty in Business Class. Again just like on the inbound flight the majority of people were continuing onto Kuwait and mainly Bangladesh. It seemed like I was boarding a BIMAN flight rather than a Kuwait Airways flight.

F L I G H T D E T A I L S

Date :- Tuesday 6th July 2010
Route :- New York (JFK) - London Heathrow (LHR)
Airline / Flight Number :- Kuwait Airways / KU102
Departure (Actual) / Arrival (Actual) :- 21:45 (22:35) / 10:00 +1 (09:45 +1)
Aircraft / Reg :- B777-269/ER / 9K-AOA
Class / Seat No. :- Business / 8K

Compared the outward flight this time I was welcomed very professionally as the member of crew said "straight ahead and to you're left, welcome onboard Mr.Das we hope you have a pleasant flight with us today". A wrong way round of saying it but it was better than nothing. I walked through First Class as we boarded through Door 1L and made my way to Business Class. I sat down and got my camera ready for some pictures. A friendly Kuwaiti gentleman sat next to me and looked just as exhausted as I had done upon arriving. Turns out that he had just come in from San Francisco and the flight was two hours late. He would be continuing to Kuwait and when asked he even said that KU would have been his last alternative however the company was paying for his travels.

The Air India flight taxied off and was replaced by an Emirates B77W. Doors were shut by 09:40 which was impressive but then the infamous JFK wait started and we eventually pushed back at 22:00.

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Air India to Mumbai and Hyderabad

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apologies for the bad reflection from the inside of our aircraft

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JetBlue terminal

We slowly taxied behind a vast array of aircrafts including an AF B777, KL B777 and an LH B744. At 22:35 we took-off over the sea and headed to London. The captain said the scheduled flying time would be 5 hours 50 minutes which I thought was very short.

We were handed our portable DVD players as well as the noise canceling headphones and it turns out that the selection was exactly the same as on the previous flight so at least I managed to watch the things I couldn't before. It looked like a clear night outside however the infamous turbulence soon happened. Why is it that turbulence always decides to start just when the food is being served? The dinner service again was excellent and the food was delicious as before.

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After dinner had finished the cabin lights went out as everyone went to sleep...well everyone except for me as i carried on writing this TR and watching more sitcoms and movies. An hour later I decided to get some sleep and was when the turbulence really started. I don't normally mind it, but at night over the Atlantic Ocean is something I never like. It was very bad and continued on for at least fifteen of the longest minutes.

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I think I managed to sleep for around an hour before waking up again in turbulence. When I looked out of the window I noticed daylight in the distance and then realized that we had been flying in the clouds for the whole night! A few morning shots of the massive GE 90 engines and the wing took my mind off the turbulence as the cabin lights were turned on and breakfast was served.

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It was after breakfast that finally managed to take two pictures of the actual seat. Again apologies for not getting more but it was quite difficult with everyone staring. I think I just need to pluck up more courage and not care what others think for next time.

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Finally it was time to land as we slowly circled over the south coast and then into London which was cloudy as ever. Ah the British weather never ceases to amaze me. At 09:45 we landed with a big bump as the captain slammed on the brakes. As we taxied off the runway I was glad that it wouldn't be long until we disembark......that was until I remembered that KU flies from Terminal 4 and not Terminal 3 anymore.

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I did manage to get a few pictures of aircrafts docked up for their later flights. We slowly made our way to Gate 3. Funny how this was the same gate where my KU experience had started and now finished.

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V E R D I C T

I found KU to be a good airline despite all the negativity surrounding them. Despite being delayed we made up time and the cabin crew were excellent on both sectors. The food was up to scratch and despite being a 'dry' airline it was still good. As for the seat, sure it's not the best out there, but it more than comfortable. I'm not sounding big headed when I say that I would prefer BA, VS or AA for their seat however for the price I paid along with comfortable journey there is no reason why I wouldn't fly with them again.

So the answer to my question is 'yes', KU did earn my trust. However would it be the same for you? My rating would be 7/10.


Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlinelychemsa From United States of America, joined Oct 2009, 1157 posts, RR: 3
Reply 4, posted (4 years 2 weeks 1 day 2 hours ago) and read 21348 times:

Based on the price it certainly seems worth it even though one would not get Air Miles but who cares. My cousin flew them LHR to JFK in Y. Thanks for the nice pictures. Makes it more interesting.

User currently offlineewrkid From United States of America, joined Dec 2008, 594 posts, RR: 0
Reply 5, posted (4 years 2 weeks 1 day 1 hour ago) and read 21228 times:

Quoting AI151 (Thread starter):
Skytrax deem Kuwait Airways as a 3* airline however all the flight reviews seem to show them as one of the least favorable airlines in the Gulf region depicting them as an old company with aging aircrafts, seats, terrible customer services and not the best of on time departures and arrivals. It somewhat reminded me of the old Air India before they got their act together.

So after all of this i finally had to ask myself the main question which was......had I made the right decision?

I like the antcipation leading up to your trip report!!

Quoting AI151 (Reply 1):
"hello, please if you know where you're sitting then could you please make your own way there'!!

Hhaha I would have said can you show me how to get off this plane!!

Quoting AI151 (Reply 1):
my birthday presents, NIKE trainers and a 64GB wi-fi i-Pad

Nice, happy birthday!

Very good trip report, cool to try an airline out of the box like that!! How was wildwood? I live about 45 minutes away from there and was also down there for forth of july weekend also!! haha


User currently offlinejmy007 From United States of America, joined Feb 2004, 598 posts, RR: 2
Reply 6, posted (4 years 2 weeks 1 day 1 hour ago) and read 21109 times:

Thanks for the report! KU seems to be a bit behind other airlines of the region in terms of it's product, but, nothing to shabby either.


Cookies are the Gateway pastry. They lead to Éclairs and Bear Claws.
User currently offlineoa260 From Ireland, joined Nov 2006, 26844 posts, RR: 58
Reply 7, posted (4 years 2 weeks 1 day ago) and read 20980 times:

Hey great report, as you know I was eagerly awaiting it. Not dissapointed at all I would certainly fly KU for the price you paid. Everything looks fine to me for what was paid. I love the food offerings.

Congrats on the iPad , welcome to the club   . Just a quick question , what document/program did you use to compose your TR on the iPad?

Thanks for the great report.


Philip


User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 8, posted (4 years 2 weeks 1 day ago) and read 20865 times:

Thanks for the comments so far guys....

Quoting lychemsa (Reply 4):
Based on the price it certainly seems worth it even though one would not get Air Miles but who cares. My cousin flew them LHR to JFK in Y. Thanks for the nice pictures. Makes it more interesting.

I joined the Oasis Club just to get air miles for this trip. It's not only a shame that they aren't in any alliance but also that I couldn't earn miles with another FF.

Quoting ewrkid (Reply 5):
I like the antcipation leading up to your trip report!!

Had to be done as I said, all I have heard are negative comments of KU/

Quoting ewrkid (Reply 5):
Nice, happy birthday!

Very good trip report, cool to try an airline out of the box like that!! How was wildwood? I live about 45 minutes away from there and was also down there for forth of july weekend also!! haha

Thanks. Wildwood was amazing. Jersey women, fantastic as usual and the beach was great. We left after the fireworks in the evening and it took 3 hours to get back to Bensalem as the traffic tailbacks were ridiculous!

Quoting oa260 (Reply 7):
Congrats on the iPad , welcome to the club   . Just a quick question , what document/program did you use to compose your TR on the iPad?

Hi Phil. I used the app 'Docs to go'. It cost around $10 and I wrote everything on that and then copied the photo links like normal. Took me a while to get used to it though!

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineSXDFC From United States of America, joined Dec 2007, 2296 posts, RR: 19
Reply 9, posted (4 years 2 weeks 1 day ago) and read 20752 times:

Wonderful TR! I enjoyed your pictures, story and even seeing a glimpse of your "Rough Draft" of your current TR  


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineSTT757 From United States of America, joined Mar 2000, 16810 posts, RR: 51
Reply 10, posted (4 years 2 weeks 23 hours ago) and read 20727 times:

The bridge is New Hope PA right?... My Wife and I got engaged at a restaurant right on the water there in New Hope, beautiful town.


Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlineflykev From United Kingdom, joined Jan 2006, 1379 posts, RR: 1
Reply 11, posted (4 years 2 weeks 23 hours ago) and read 20725 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Great report with some awesome photos. It is always interesting to read about a more unusual airline choice.
I'm glad you enjoyed your trip with Kuwait Airlines.

I look forward to reading your future reports!

(Oh and a late Happy Birthday!)

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 12, posted (4 years 2 weeks 23 hours ago) and read 20635 times:

Quoting SXDFC (Reply 9):
Wonderful TR! I enjoyed your pictures, story and even seeing a glimpse of your "Rough Draft" of your current TR

Hey Bobby thanks for your comments and glad you liked the "rough draft".

Quoting STT757 (Reply 10):
The bridge is New Hope PA right?... My Wife and I got engaged at a restaurant right on the water there in New Hope, beautiful town.

You are correct. The bridge is in New Hope. An amazing small town, and a great evening to take pictures. Enjoyed a nice ice-cream in the heat.

Quoting flykev (Reply 11):
I look forward to reading your future reports!

(Oh and a late Happy Birthday!)

Kev.

Thanks Kev for your kind words and the late happy birthday. I had a feeling that this TR would raise a few eyebrows.

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offline767747 From United States of America, joined Jan 2005, 1911 posts, RR: 24
Reply 13, posted (4 years 2 weeks 21 hours ago) and read 20254 times:
Support Airliners.net - become a First Class Member!

AI151,

Thanks for sharing! Looks like Kuwait Airways is a nice airline to fly! Great photos too of NY!

767747


User currently onlinebeeweel15 From United States of America, joined Nov 2003, 1739 posts, RR: 0
Reply 14, posted (4 years 2 weeks 16 hours ago) and read 19694 times:

Great report. As a matter of fact based on the arrival pictures you flew over where I live seconds before touch down. Looks like you guys parked at Gate 5 at JFKIAT cause Lan is always at Gate 3. Once again great report and once again found something good to cross to LHR

User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 15, posted (4 years 2 weeks 13 hours ago) and read 19261 times:

Quoting 767747 (Reply 13):
Thanks for sharing! Looks like Kuwait Airways is a nice airline to fly! Great photos too of NY!

They are okay but I always get the feeling that I got lucky with the service in both directions.

Quoting beeweel15 (Reply 14):
Once again great report and once again found something good to cross to LHR

Not bad for the price for sure. Why waste so much money when there is no need to!

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineinitious From Singapore, joined Dec 2008, 1053 posts, RR: 15
Reply 16, posted (4 years 2 weeks 12 hours ago) and read 19194 times:

Hey Sandeep,

This is by far your best trip report among the existing ones which are already great. Thanks for informing me that it has been posted, I have been busy settling stuffs on my computer that I almost forgot to check airliners.net!

The Kuwait Airways flight seem to leave much to be desired. The seats looks real outdated and definitely not the best around. However, 750 Euros is really a bargain for a Business Class Trans Atlantic Flight! If only you could get that kind of price on SQ, EK, CO, AA, UA and other carriers. =p Like what you mentioned, the "first impression" will probably also be etched in my mind whenever I think of Kuwait Airways.

The meal looks great. I bet it tasted tasty too eh?

Daniel



One way I will fly around the world!
User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 17, posted (4 years 2 weeks 12 hours ago) and read 19144 times:

Great report Sandeep! .. I was also waiting for this. I do not think i have seen a KU TR before. Excellent detail and fantastic pics! .. Did you manage to write the entire TR while on your flights?€


I am not sure what i was expecting out of KU, but i was quite surprised to see such old business class seats. Perhaps it is the strangely stark contrast between the 777 (which i still perceive as new) and the AB6-era seating!

But the food looked great, and the service seemed quite comparable to others!

Quoting AI151 (Thread starter):
Compared to the main airlines which were offering in the region £2000, KU only cost me £750!!



The joys of 5th Freedom flights!

Quoting AI151 (Thread starter):
Skytrax deem Kuwait Airways as a 3* airline however all the flight reviews seem to show them as one of the least favorable airlines in the Gulf region depicting them as an old company with aging aircrafts, seats, terrible customer services and not the best of on time departures and arrivals. It somewhat reminded me of the old Air India before they got their act together.



Only recently i have learned to really not take any of those comments on Skytrax seriously. They are far too skewed than the reality of things. But nevertheless, they could be the only means to give some insight in some cases.

Quoting AI151 (Thread starter):
Departure (Actual) / Arrival (Actual) :- 15:30 (16:45) / 18:00 (18:30)



Very nice timings. I love the later trans-atlantic departures from Europe/UK.

Quoting AI151 (Thread starter):
my birthday presents, NIKE trainers and a 64GB wi-fi i-Pad



Nice! .. Happy belated birthday!

Quoting AI151 (Reply 3):
I left with my cousin who lives in Bensalem (a small suburb of Philadelphia) for Trenton from where I would be getting the NJ Transit train to New York Penn Station. Upon arriving at 15:00 I noticed the earlier train was delayed so I ran down to the platform only to see that the train hadn't arrived and then subsequently had got cancelled. So I got the 15:18 which was all running smoothly until we stopped half a mile outside Rahway station. The train had broken down and luckily a train mechanic was on board so he started looking for the problem. This started at 16:10 and by 17:20 we were still sitting in the same place. The driver came over the tannoy and said that a rescue train would pull up beside us and we would all transfer to that, however that plan didn't come to fruition as it was too dangerous.

Luckily by 17:30 the train got moving as we pulled into Rahway upon where everyone disembarked onto the short platform which became very crowded. Also keep in mind that it was 110F outside and everyone was burning! The broken train pulled away as the next train pulled in and everyone crammed on board only to see that the air-conditioning on this train wasn't working! Could things get any worse?! We left on this furnace of a train and reached Penn Station by 19:00 where i ran in the middle of the rush hour to LIRR section and ran onto the 19:11 train so fast that I nearly tripped over down the stairs!

On board I was releaved that I was nearing the airport as I got off at Jamaica and onto the JFK Air Train which took me to Terminal 4. To say that I was tired and sweating like mad was a major understatement as I tried to open my suitcase, however the padlock combination decided not to work!

That is one hell of an experience! .. I hate arriving late for check-in!

Unfortunately, rail transport in the USA is decades behind countries in Europe. Though it is better on the East Coast compared with the south for example.

Quoting AI151 (Reply 3):
The queue for RJ's flight to Amman was ridiculously long!



That's good to know   Though, a full RJ flight accross the Atlantic on an A342 can be quite dramatic with children, babies, and crazy passengers everywhere!


Thanks a lot for sharing! So what is next in line for you?  

Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 18, posted (4 years 2 weeks 11 hours ago) and read 18943 times:

Hi Daniel,

Quoting initious (Reply 16):
This is by far your best trip report among the existing ones which are already great.

Thanks for your kind words.

Quoting initious (Reply 16):
The Kuwait Airways flight seem to leave much to be desired. The seats looks real outdated and definitely not the best around.

Not the best around but it was sufficient enough for such a short flight.

Quoting initious (Reply 16):
The meal looks great. I bet it tasted tasty too eh?

Very tasty indeed.

Quoting ronerone (Reply 17):
Great report Sandeep! .. I was also waiting for this. I do not think i have seen a KU TR before. Excellent detail and fantastic pics! .. Did you manage to write the entire TR while on your flights?€

Thanks Roni and yes the majority of it was written on the return flight as I hardly slept.

Quoting ronerone (Reply 17):
Nice! .. Happy belated birthday!

Thank you!

Quoting ronerone (Reply 17):
Thanks a lot for sharing! So what is next in line for you?

I'm actually looking at flights to DXB. Haven't been back there for a couple of years now. But might be flying to CCU with AI towards the end of August.

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineabrelosojos From Venezuela, joined May 2005, 5073 posts, RR: 55
Reply 19, posted (4 years 2 weeks ago) and read 17855 times:

Great TR. I think this is the most positive outlook on KU in a while. Either way, for EUR 750, I think this is an excellent choice in JCL!

Thanks for sharing.

Saludos,
A.



Live, and let live.
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 20, posted (4 years 1 week 6 days 22 hours ago) and read 17754 times:

Quoting abrelosojos (Reply 19):
Great TR. I think this is the most positive outlook on KU in a while. Either way, for EUR 750, I think this is an excellent choice in JCL!

Thanks Alex. I must admit that it only seems to be myself who has a positive view of KU. But for £750 I would take this option over and over again.

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8484 posts, RR: 55
Reply 21, posted (4 years 1 week 6 days 15 hours ago) and read 17437 times:
Support Airliners.net - become a First Class Member!

Hi Sandeep.

Well written report and pictures, thanks for sharing your trip with us.

I take it you know you have now flown on 100% of the KU 777 fleet  
Quoting AI151 (Reply 1):
Compared to the main airlines which were offering in the region £2000, KU only cost me £750!!

- Unless the miles or tier points are really importhant, the KU price is a no brainer.

Quoting AI151 (Thread starter):
The lounge was nothing out of the ordinary, sone tables and chairs arranged in a colourful way

- The lounge is a bit weak, F&B offerings are poo and it gets very warm in there when the sun is out, besst bit is the viewing deck on the top.

Quoting AI151 (Thread starter):
stopping those 'cattle'class passengers trying to upgrade themselves.

- Was there much of this going on?

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 22, posted (4 years 1 week 6 days 12 hours ago) and read 17276 times:

Hi Mark,

Quoting BA319-131 (Reply 21):
I take it you know you have now flown on 100% of the KU 777 fleet  

That is correct. A proud achievement if any! LOL!

Quoting BA319-131 (Reply 21):
Was there much of this going on?

More than what I had expected. However the crew were excellent as even when they turned their heads if someone sat down from Economy, they would automatically tell them to move. It's as if they had a mental image of who belongs and doesn't belong in Business Class.

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineSR 103 From United States of America, joined Sep 2000, 1739 posts, RR: 39
Reply 23, posted (4 years 1 week 6 days 4 hours ago) and read 16900 times:

Great trip report. Extremely detailed with some great pictures. Belated happy birthday too.

Kuwait City used to be on my itinerary quite regularly from 2001-2004 and I only flew Kuwait Airways once during that time. The experience was average and the only highlight was having the F seats used as J. I started flying KLM to Kuwait City from then on and can honestly say I have no regrets.

For the price of £750, you can not beat the business class experience. I am surprised that they have started handing out video players with what looks like BOSE headsets. Definitely an improvement from their erratic and temperamental PTV system (I know a lot of folks that flew them due to convenience while living in Kuwait - heard many stories).

I have found that Skytrax needs to be taken with a pinch of salt. Then again my opinions differ greatly from the norm. You'll see me on a KLM or Malaysian plane before you will ever see me on an Emirates or Singapore Airlines flight!

Keep writing trip reports, looking forward to reading another one of your experiences.


User currently offlinechepos From Puerto Rico, joined Dec 2000, 6202 posts, RR: 11
Reply 24, posted (4 years 1 week 6 days 2 hours ago) and read 16769 times:

Thank you for sharing as we dont get alot of KU trip reports around here, Happy Birthday by the way.
Are most of the KU cabin crew Asian or from the Indian subcontinent?

Regards,

Chepos



Fly the Flag!!!!
25 LAXintl : Nice TR, thanks for sharing. However to be frank, the KU business class product looks like crap compared to more contemporary offerings. If anything i
26 AI151 : Hey Anosh, Thank you for the comments. I doubled checked on the website and it was a hit and miss but luckily on both legs everyone in J was given one
27 reifel : Very interesting report, something you don't read everyday! KU seems fine, especially considering the price you paid. Saving up to 50% of the fare of
28 PlaneHunter : Hi Sandeep, very enjoyable report about a rare airline, well done! Are you planning to make a new attempt? What a great deal, I would have booked that
29 FLIEGER67 : Hi, Sandeep, at first, best birthday wishes from me also, that´s what I call a nice present. Really well done story, I like especially you´re pictur
30 AI151 : Hi reifel, yes KU and I actually liked the old fashioned seats so it was a change. Plus with the money I saved meant I had more to do shopping with!
31 akhmad : Hi Sandeep, Glad to find your KU trip report on getting home after a long weekend journey. You know I have been waiting for this! Great report and nic
32 Arsenal@LHR : Thanks for posting a KU report, it reminds me of when i flew KU 777's LHR-JFK-LHR years ago, (9K-AOB/AOA). They are easily the cheapest LON-NYC airlin
33 Elite : Great trip report! Just a small comment: Try to remain consistent when using the 12 hour or 24 hour format... a little confusing for some (like me!) t
34 AI151 : Hi Suryo thank you for the comments. Glad you enjoyed reading. My fellow gunner as I said before with the price I paid, I would take KU again as its
35 Post contains images LH4116 : Hey Sandeep, a very nice and interesting report with some great pics! To me KU seems like a rather exotic airline, which of course it is. The seats di
36 lukeyboy95 : And I never even knew ku had 777's! Sandeep... this was a marvelous report at which you should be proud and happy to have to look back on what look li
37 LY777 : I didn't know that KU had such an outdated product in C class!!! This is the worst-looking 777 cabin I have ever seen!
38 shamrock321 : Lovely report and KU seem pleasantly good apart from the seats! Some work on them and they would be as good as any of the other on London-New York.
39 AI151 : We always learn something new everyday dude! Funnily enough I did have some doubts when seeing the seat for the first time, however it is quite comfo
40 Econojetter : Very enjoyable report on an interesting airline (the livery is among my favorites). Thank you for sharing. I must say I was not expecting the interior
41 The777Man : Very nice report! A great bargain for J class even though it's very outdated! I had an okay flight JFK-LHR on 9K-AOB but the experience was more memor
42 flightsimboy : I need to do a photo report similar to my "Tale of two SQs" about my KU flights. Maybe I'll get down to it soon. Can't remember much in terms of detai
43 AI151 : Hey Econojetter thanks for your comments. Their livery is basic but will always be a classic. Among the first to install PTV's in Economy yet one of
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