bahadir From United States of America, joined Oct 2001, 1914 posts, RR: 10 Posted (4 years 11 months 3 weeks 2 days 1 hour ago) and read 8679 times:
TK6 : ORD-IST July 17,2010
TC-JJB B777-300ER Marmara
- Lined of for check in 4 hours in advance. About 40 people were present and people in the office couldn't check us in until 3:30 hrs before the departure.
- Then they annunced that they needed people with carry ons only. Apparently they could not do a check in until 3 hours before the departure. Thise caused a stampede and the elderly couple who were going to start a vacation in Turkey were literally ran over by a mob of young people who wanted to get ahead of the line.
- The boardng was regular THY boarding. 10 minutes before the boarding started people started to line up, and that caused almost entire pax to stand around in a line. To TK's credit they wanted to preboard people with assitance first, then Star Gold members, etc. but this didn't mean anything to the people in row 50.. The boarding reminded me of the stampede commercial AirTran made against Southwest.
- Pushed back abut 40 minutes late.. No announcement from the flight deck about the delay.
- Food service is extremely inefficient. It was drink service first, and a round of Turkihs hazelnuts, then another drink service and then dinner. Dinner was served at 2:30 hrs after departure time , which is a bit late. People are all in the late hours as far as their body clock is concerned, and they wanted to eat and then go to sleep after that..
- The commotion of cabin crew is not comprehensible.. There are always FAs running through aisles in fast pace. This is not only annoying but gives the impression of some urgency. If I can make an analogy , their running skills remind me of the driving skills of people in Istanbul traffic.
- There is little personal contact between the FAs and pax. There is still 'Coffee or tea?' type of questioning going on. The FAs should be thought to interact in a better way with pax. Their interaction is only limited to a word or two or a form of command 'Seatback up!' or 'Window open' .. Those of us that have traveled in TK know what I am talking about.
- There was a coach class menu that was distributed. The food choices were great and the food was tasty. Once again the way that the food was served was completely wrong. First of all , they never asked me what choice I preferred. When I asked about this the steaward told me that they ran out of pasta. Fine, but it would have been more appropriate to say that first and then serve the dish, not just throw it over my seat back tray.
Same thing again, bread was 'distributed' like serving food in a prison (Turkish prison? ) Some flight attendants even went like 'bread' as they were serving them. Nothing like 'Would you like some bread?'..
- The breakfast was served about 2 hours before arrival. It was tasty potatoes with eggs, bread and some cheese. The service was fast, efficient and with no interaction.
- Landed on the new runway 05 right about on time. The heatwave that is hitting Istanbul combined with the glass house effect of the jetways (some portions of them are glass) made the heat unbearible.
- There was also a bit of Alice in Chains experience .. Recently they were on tour in Turkey and their comment that Turkish people need more deodorants created a debate in Turkish media. Well, I actually could see this as I approached the passport control at Istanbul airport. The police officer that takes care of the passport control reeked.
Overall, I am thankful that THY took me from ORD to IST in a safe manner, but the things that I complained about Turkish for last 15 years are still present today.. I don't think the airline is a 4 star airline, not even close .. Then again, us Turks love ourselves so much that I am sure my comments are falling on death ears..
TK787 From United States of America, joined Jan 2006, 4712 posts, RR: 11
Reply 1, posted (4 years 11 months 3 weeks 2 days 1 hour ago) and read 8592 times:
Thanks for the report.
How was the load? How about the seats and IFE, operational?
I think 3-3:30 hours before flight check in rule is pretty common in every airline, so I don't see a problem there but the rest is unfortunate. Sometimes we get the reports that the TK crews are actually enjoying their job but most of the time same problems of terrible English skills/ no smiles, almost rude attitude.
I wonder after seeing 150+ foreign pilots in TK, will we see foreign FA's?
EL-AL From Israel, joined Oct 2001, 1443 posts, RR: 13
Reply 2, posted (4 years 11 months 3 weeks 2 days ago) and read 8549 times:
Thank you for the report. There were some great TRs about TK's JCL product, it seems like there is a big difference between JCL service and YCL in terms of service on TK. Opening check in counters 3 hours before the flights is normal, I think that the systems didn't allow them to check in prior to that, that's why they asked only hand bag passengers to check in 3.5 hours prior to check in. They could say that they can't check anyone till 3 hours prior departure time, so checking in before the time is a nice move, even only for passengers with just hand bags.
Quoting bahadir (Thread starter): The heatwave that is hitting Istanbul combined with the glass house effect of the jetways (some portions of them are glass) made the heat unbearable.
I always wonder how in very hot airports, like Cairo or Dubai, there are glass jetways - it's like a greenhouse, and can be unbearable in the summer. That's why when TLV's new Terminal 3 was built (the current international terminal) glass jetways were out of the question.
Thx again, it was pleasure reading it.
"In Israel, on order to be a realist, one's must believe in miracles" - David Ben Gurion.
tcm From Turkey, joined Jul 2010, 584 posts, RR: 2
Reply 5, posted (4 years 11 months 3 weeks 1 day 18 hours ago) and read 7435 times:
Thanks for the trip report Bahadır! I think TK is growing too fast too quick and the onboard service level is deteriorating due to lack of training. As pointed out in the TR, general English and communication skills are in short supply. In fairness FAs look overworked most of the time. Even ground service in IST, especially after TGS taking over operations, is getting disorganized and sloppy. I hope they get their act together as they have the potential of being a great airline. I hope Turkish Do&Co stays as it is.
bahadir From United States of America, joined Oct 2001, 1914 posts, RR: 10
Reply 7, posted (4 years 11 months 3 weeks 1 day 18 hours ago) and read 7401 times:
Hi from Istanbul again..
It's unfortunate but these problems are chronic to TK. I don't know how far back I can go into my trip reports but even in 1999 JFK-IST flights, boarding problems, English issues and many of the issues I talked about was valid.
TK787, IFE was much better compared to previous experiences. The choice of movies, music and games was awesome.
They had to reset the system couple of times at the beginning of the flight but that's no biggie. Those Panasonics are not the greatest systems.
The guy at 42F had his system resetting every 4 minutes. But I ran into similar issues in different airlines.
I travel a lot within USA because of my job, I recently seen Jacksonville and Indy airports. I am really impressed how refreshing and open the indoor area looks and feels. Unfortunately , IST feels cramped, dark and hot..