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DL 154/155 J/Y JFK-MAN-JFK  
User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Posted (4 years 4 days 8 hours ago) and read 13016 times:

Quick trip report and apologies for lack of pictures. It's for the 'reading' learners in our group.

Date: July 21, 2010
Flight: DL 154
Class: Business Elite
Route: JFK-MAN
Sked Dep: 7:25pm
Actual Dep: 7:45pm
Actual Take Off: 10:45pm
Sked Arrvl: 7:30
Actual Arvl: 9:00ish

Check-in: T3 after air train from Jamaica Station after LIRR rail road from Penn Station. Travelling on a buddy pass (brother with DL since 1974) easy check-in at kiosk. No baggage to check as a quick trip to see a sick relative in the UK. Security line: Bad, like 40 minutes worth at about 4ish. It breaks my heart to see the state of T3 (more on that on the return leg) as my fondest childhood memories are of Pan Am when it opened and watching my Aunt board PA100 from an outside pier. The check-in desks were in the middle of the rotunda with the departure board above. Elegant, clasy, worldly, it had it all. And now, it's in such a sorry state of affairs, well, it just breaks my heart. Dirty carpets, things hanging from the roof, dirty windows and check-in area. Overly crowded, just really really bad. I know DL is planning, or trying to anyway, something around this Terminal. It just can't happen fast enough, it's truly a disgrace when you think of T1, T4, T8 and even T7 at JFK, let alone T5 with JetBlue.

Pre-departure: Treated myself to the Club for $50 as I needed a shower and wanted to chill a bit. Agent at the front desk seemed, well, odd. She insisted on keeping my credit card to process the request for 15 minutes, telling me she'll page me when she's done. There was no one else there and I got to watch her do nothing for the 15 minutes until she swiped the card. Now a days with so much credit card theft it made me a bit paranoid but there you are. When I picked up my card I told her I'd like to take a shower (long day at work needed washing off). She said, "Oh, well, the shower (one, I was by gate 10) is dirty and needs cleaning, I'll call you when it's ready." She never called. I returend 25 minutes later and asked. She then remembered me and said, "Yes, it's ready." Another woman took me to the shower, told me to lock the door and that was that. The shower needed a major overhaul. They left one hand towel sized towel for me so I went hunting for more and found some in a cabin that had a lock on it but was left open. I figured for $50 I should have enough towels, not just a basic hand towel.

Shower done returned to lounge. Munched on some pretzels, had a couple of cokes. I missed the massage chairs they use to have in this lounge. I was told they'd be taken out some time ago as they took too much room. INADA was the brand, really great. Oh well, no massage for me, not yet anyway.

Headed to the gate at 7pm where they had my boarding pass waiting. I was the only one in J for the flight. An X TW757 was the order of the night. Boarding was called about 7:10 for children/families and those needing special assistance. Surprisingly this was followed by, "OK, everyone can now board." I was a bit stunned by that but there you are, no zones, no rows, everyone on at once. I happened to be not far from the door so I entered in the early crowd, did the left turn and found the cabin empty with the exception of a man who had just had some treatment for cancer who the Purser saw upon boarding from the guerney and sat him in 4A - I thought a very nice touch on her part since he clearly was a bit stressed.

LL (I'll call her that), the purser, introduced herself and offered me a drink. I had OJ (I don't drink alcohol). She said, sit where you want, it's just you tonight and asked if i'd sit in the 3rd row so the first two could be kept for crew rest. I thought that a little odd but had no problem with it. Cabin doors shut we pushed about 20 minutes late.

Then the fun began. We taxied back around AA when the Capt came on and said, "Not good folks, two long lines, we're looking at an hour. Between thunder storms over Boston (high ones), normal summer JFK traffic and a potential thunderstorm over JFK we creeped or stood for 3 hours. I will now take this opportunity to thank God for my brother and me sitting up front. I could feel the tension coming from the back. At one point a nice young woman with her infant walked the aisles to try and calm the baby. She wondered toward the rear of J. I placed a blanket on the 4th row empty seat and said, Why don't you put her down on that (with a pillow) for a few minutes to give yourself a break. This isn't easy and it's packed back there. She wondered if it'dd be OK and I said, "We're not going anywhere, I'll take the heat if it becomes a problem.' Of course it did become a problem and LL forced her back... I was a little stunned by that as the woman never sat, she was just standing. Well, I'm sure LL knew best so that was that. Truth is I felt very guilty having 2 F/As and an empty cabin when I knew a lot of folks in the back were in a very bad space.

i was fearful we'd have to go back to the gate if we hit the 3 hour mark but have since learned that doesn't apply internationally, which i find very odd but there you are. It should be mentioned that after two hours the crew quickly watered down the crowd in the back and, I think, handed out some snack food, though I'm not sure about the snack food, I know they did the water.

Take off finally came with a quick rocket like 757 style.

J Cabin
I've flown CO 757s in J and DL far exceeds the CO current J seat in 757s. From the distance between seats to the massage funtion (there's the massage!) to the recline to the leg thingy, DLs BE seat is waaaayyy better than COs on a comparable aircraft and route. I think CO is upgrading theres so forgive me if it's changed in the last year but the DL J cabin was way better than COs.

Food: My other F/A (lol), let's call him EQ asked me what I wanted to eat. LL had given me the menu when I first boarded 3.5 hours ago. I did something I never do, I ordered the fish - crab cakes with some kind of soup starter and salad.

The crab cakes were delicious, the soup was spiced terribly and cold, the bread was good and the tea was decent. Overall I'd give the meal an 75%. Compared to CO on that I'd say it was a toss up. LL and EQ couldn't do enough for me. I listened to music, watched a couple of movies and was reclined for the flight. I LOVE the DL J blanket. Reminded me of BAs, sort of a quilt thing that does the trick. Also the color goes very nicely with the blue leather of the seats.

About 45 minutes to an hour out of MAN EQ offered me the breakfast. Nice cereal (not enough milk in a container), fruit, breads and tea. Was fine for a 6 hour jump over the pond.

Landed and quick taxi to T2 at MAN. L2 was used for exit. I was about 5th off the plane, first through immigration and first out as I had no luggage. Met my cousin and all was right with the world. We had two days of golfing (I sort of stink but am getting better), a few decent meals out and a few good ones at home. The occassional game of dominos and cards and TV shows.

MAN-JFK (Day 1)
With my familial relations renewed I headed back to T2 at MAN for Monday. Getting on this trip was not to be. I didn't realize that the British kids got out of school July 23rd and every kid and their parents who could afford to go to America were at MAN. To the tune every trans-atlantic carrier out of T2 (probably AA out of T3 too) had the 'if you can travel another day' signs out. DL was offering $1,000 in travel voucher and a night at the airport hotel. US was offering $650-$750 (they are even cheap at this stuff) and I'm not sure what CO was offering. Needless to say I didn't get out. I met a lovely lady and her son who were standing by going on Day 4. Because my cousin only lives 10 minutes from the airport I jumped in a cab and spent another day with them.

MAN-JFK (Day 2)
Didn't look good this day either. Not one nonrev on the ATL trip and JFK looked as bad. Somehow, someway, one seat left available and was offered to a couple with a higher rated ticket than mine. They didn't wish to separate and I got to take seat 32B. I didn't really care as I was just so grateful to get out. A day later and the whole crew are still waiting from what my brother tells me from looking in the DL system. And the flights were only going to get worse as the week wore on. There's great perks to nonrevving, but if you get stuck, it can be a traumatic nightmare. For whatever reason, Lady Luck looked down on me and I was running to the gate, literally.

Date: July 27, 2010
Flight: DL155
Aircraft: 757-200 (x-TWA)
Sked Departure: 11:00
Actual Departure: 10:59am
Sked Arrival: 1:55pm
Act Arrival: 1:24pm

After running, literally, to make the flight, the door was shut upon my entrance in the cabin. We pushed back as I sat down in 32B. Yep, a middle seat between a hung over woman (still smelling of booze) and a 6'3'+ guy jammed in the aisle seat with B.O. Oh well, I was glad to be on and was going to make the best of it.

We were off by 11:17 in a straight shot toward Northern Ireland - felt like the runway closest to T3. There was a drinks round followed by a chicken or pasta meal. I had the chicken and besides the portion being on the 4oz small side was very tasty. As was the salad, the dressing and the vegetables. A nice desert cookie and all was well fed. I was impressed with the meal in Y. Watched a couple of movies (don't ask me, can't remember the names) and it was time for pizza and ice cream. A final drinks runs came with the pizza and ice cream but I couldn't get hot tea, only cold drinks and preferable coca-cola (can you hear me Atlanta: DL & Coke!). I found that incredibly odd that they wouldn't serve British folks tea during tea time but the F/A was very clear with me "NO HOT DRINKS." OKaaaaaaayyyyyy.

We touched on 31L a good 40 minutes early as we actually found a tail wind going east to west after initial heavy head winds. Unusual but welcome on my part. The seat was adquate in Y with about 32" of leg room. The TV monitor good though the person behind me was playing a game on it and I felt like my head was being poked for 3 hours. I almost said something but decided to leave it out.

Arrival at JFK was Gate 2 at T3. OH MY GOD what an embarassment. From the ridiculous length of the walk behind a dirty glass window to the inoperable down escalator to the filthy floors and carpets, it was the worse possible impression someone could get on their first visit to the US. PLEASE DL, do something!

I buzzed through immigration (we beat the DL afternoon arrival rush) and went straight out as I had not checked bags (remember?). In a taxi and was in my apartment by 2:05pm in Manhattan a very happy camper.

In a head-to-head J and Y comparison on this route I need to give it to CO for ground service and DL for aircraft comfort and meals. CO at EWR is a nice hub while DL at JFK is a disaster. Once onboard however my hat tips toward DL, especially in J.

Again, apologies for the lack of pictures. No excuse really, j ust lazy. I tried to make up for them with words.

15 replies: All unread, jump to last
 
User currently offlinesr117 From Mexico, joined Jun 2000, 793 posts, RR: 1
Reply 1, posted (4 years 4 days 7 hours ago) and read 12780 times:

Thanks a lot for the report, nice to hear that BE on the 757s isn't too bad.

Interesting to hear that I wasn't the only one stuck in JFK that Wednesday evening. I was on DL 140 to BRU. We pushed back 1 hour late at 8pm and then spent an additional 3 hours on the runways with the threat of a return to the gate if things took any longer. Man was I glad to take off :P

You were lucky to get on on the way back! Seems every flight out of Europe was full during those days. I managed to get on an AMS-PDX flight on the 25th.


User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 2, posted (4 years 4 days 6 hours ago) and read 12646 times:

Yeah, it was crazy on the runway that night and yes, you're right, the loads coming westbound are crazy all week and for the next two weeks. It's looking like a very successful summer from everything I could see. Sounds like you and I were doing the same amount of searching around 'connect' to see what's what!

I wondered if we were going back to the gate too but they never hinted at it, I guess because they knew they had a 6 hour flight time and had to get the aircraft to MAN, much like yours to BRU. I think I remember seeing your aircraft behind us!


User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 3, posted (4 years 4 days 4 hours ago) and read 12353 times:

Nice report. Based on your account of JFK, if I have to fly transatlantic, I think i'll stick to CO at EWR or AA through JFK, or try a non-stop from BOS.

Quoting b707forever (Thread starter):


Pre-departure: Treated myself to the Club for $50 as I needed a shower and wanted to chill a bit. Agent at the front desk seemed, well, odd. She insisted on keeping my credit card to process the request for 15 minutes, telling me she'll page me when she's done. There was no one else there and I got to watch her do nothing for the 15 minutes until she swiped the card. Now a days with so much credit card theft it made me a bit paranoid but there you are. When I picked up my card I told her I'd like to take a shower (long day at work needed washing off). She said, "Oh, well, the shower (one, I was by gate 10) is dirty and needs cleaning, I'll call you when it's ready." She never called. I returend 25 minutes later and asked. She then remembered me and said, "Yes, it's ready." Another woman took me to the shower, told me to lock the door and that was that. The shower needed a major overhaul. They left one hand towel sized towel for me so I went hunting for more and found some in a cabin that had a lock on it but was left open. I figured for $50 I should have enough towels, not just a basic hand towel.

Wow...sounds like that SkyClub rep needs some retraining in customer service, both the credit card scenario and the lack of paging for a shower seems kinda tacky....or was just having an off day. Also can't you get SkyClub access for free since you were in BusinessElite? http://www.delta.com/traveling_check...ices/business_elite/at_airport.jsp


User currently offlinethegman From United States of America, joined Nov 2008, 654 posts, RR: 0
Reply 4, posted (4 years 4 days 2 hours ago) and read 12124 times:

Quoting COERJ145 (Reply 3):

Wow...sounds like that SkyClub rep needs some retraining in customer service, both the credit card scenario and the lack of paging for a shower seems kinda tacky....or was just having an off day. Also can't you get SkyClub access for free since you were in BusinessElite?

Buddy pass.


User currently offlinetoobz From Finland, joined Jan 2010, 769 posts, RR: 0
Reply 5, posted (4 years 4 days 1 hour ago) and read 11968 times:

Quoting COERJ145 (Reply 3):
Wow...sounds like that SkyClub rep needs some retraining in customer service, both the credit card scenario and the lack of paging for a shower seems kinda tacky....or was just having an off day. Also can't you get SkyClub access for free since you were in BusinessElite

If your nonreving on DL you do not get SkyClub access. Some airlines do allow it however they charge you to sit up front. DL does not.


User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 6, posted (4 years 2 days 6 hours ago) and read 10402 times:

Quoting b707forever (Thread starter):
Wow...sounds like that SkyClub rep needs some retraining in customer service, both the credit card scenario and the lack of paging for a shower seems kinda tacky....or was just having an off day.

I think it was her normal routine. She carried an air of, well, arrogance about her. Perhaps lost in the 'grandiour'(sp) of her surroundings, which I didn't find so grand. Anyway, she definately had a sense of her own 'power' and was going to let me know by holding the card and forgetting the shower request. Perhaps the attitude had to do with the fact I wasn't a full time member of the club, who knows?


User currently offlineTR1 From United States of America, joined Sep 2004, 265 posts, RR: 1
Reply 7, posted (3 years 12 months 3 days 11 hours ago) and read 9541 times:

Greetings b707forever!

I was working your MAN-JFK flight but in Business Class. We were completely full that day--even the crew rest seats were sold (which is allowed if the scheduled flight time is 8:00 or less).

Thanks for sharing your experiences. Glad you enjoyed the food and IFE. As for not having tea during the pizza and ice cream service, per standards coffee and tea are to be offered. Can't explain why it wasn't on our flight.


User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 8, posted (3 years 11 months 3 weeks 4 days 3 hours ago) and read 8453 times:

Thanks TR1, I appreciate your response. Maybe because we were packed in the back. The pax in 1a and 2a that day were re-routes from the ATL trip boarded last minute or I would have joined you up front. I think I know who you are if you were the purser. You did a nice job on the announcements and handling the crowd.

Those 757s are not easy trans-atlantic but I must admit, I like the older TW birds they inherited. And the BE cabin is way way better than COs 757s.

The F/A in the back was brunette, glasses, middle aged. I'm glad to hear we should have had the hot tea option but she was really clear with me and you know, when you're flying S/A you ask once and if it's no, you shut up... LOL.

Best
Stu


User currently offlineCODC10 From United States of America, joined Jul 2000, 2397 posts, RR: 6
Reply 9, posted (3 years 11 months 3 weeks 2 days 1 hour ago) and read 7532 times:

Quoting b707forever (Reply 8):

Those 757s are not easy trans-atlantic but I must admit, I like the older TW birds they inherited. And the BE cabin is way way better than COs 757s.

DL's Recaro 757 BE seat is probably the best recliner-style model out there. It is very comfortable and an excellent product for a daytime flight. Miles better than old-style CO? Probably not, but it is absolutely a step ahead.

CO is installing flat-bed seats on its 757s, with 18 of 41 ships configured and progress continuing at a rapid pace, however.


User currently offlinelychemsa From United States of America, joined Oct 2009, 1170 posts, RR: 3
Reply 10, posted (3 years 11 months 3 weeks 1 day 13 hours ago) and read 7022 times:

The usual lettuce and cookies in Y on US airlines long haul flights really does not impress me. However they have the best frequent flyer programs so that to me encourages me to continue flying with them.

However not bad that DELTA serve pizza and ice cream as the snack.


User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 11, posted (3 years 11 months 3 weeks 1 day 13 hours ago) and read 7000 times:

Quoting CODC10 (Reply 9):
CO is installing flat-bed seats on its 757s, with 18 of 41 ships configured and progress continuing at a rapid pace, however.

Full 180s or the slant style? If it's the full 180s that changes things for me. If it's the slant seat I'd prefer the DL BE seats still. I slide down those seats and find them very uncomfortable.


User currently offlineCODC10 From United States of America, joined Jul 2000, 2397 posts, RR: 6
Reply 12, posted (3 years 11 months 3 weeks 1 day ago) and read 6621 times:

Quoting b707forever (Reply 11):

Full 180s or the slant style? If it's the full 180s that changes things for me. If it's the slant seat I'd prefer the DL BE seats still. I slide down those seats and find them very uncomfortable.

Fully horizontal flat beds.


User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 13, posted (3 years 11 months 3 weeks 17 hours ago) and read 6461 times:

Are the fully horizontal flat beds the one on an angle, like on the 777s before they did the 180s? Or are they like the ones on the 777s? Sorry, I'm a little thick.

User currently offlinealitalia744 From United States of America, joined Mar 2000, 4746 posts, RR: 45
Reply 14, posted (3 years 11 months 3 weeks 13 hours ago) and read 6258 times:

Quoting b707forever (Reply 13):
Are the fully horizontal flat beds the one on an angle, like on the 777s before they did the 180s? Or are they like the ones on the 777s? Sorry, I'm a little thick.

The seats going into the CO 757s are the 180s.



Some see lines, others see between the lines.
User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 15, posted (3 years 11 months 3 weeks 12 hours ago) and read 6208 times:

Very cool, then they'll be better than the DL seats - thanks.

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