infodesk From Switzerland, joined May 2006, 1475 posts, RR: 32 Posted (4 years 7 months 3 weeks 3 days ago) and read 12836 times:
There are already any amount of TRs on this site regarding the Air France A380 flights between Paris and London, so it suffices to say that I had booked for July 12th along with many others. Consequently I was very disappointed to learn that it was going to be operated by an A321 on that date. I sent an e-mail of complaint to AF and a few days later recieved a phone call telling me I could rebook to another day. The problem was I had booked separate flights from Mulhouse-Paris (a day return on one ticket was over 1000chf!) and was told that to change these I would need to pay the standard fee of 100euros. I said I’d think about it and call back. A day later I got another call from a different member of staff and after telling her my problem she went and spoke to her supervisor. She then said I would be able to rebook the MLH-CDG flights free of charge, as a gesture of goodwill. This was great news, but fellow member Markus (Flieger67)who had the same feeder flights booked was not entitled to the free rebooking on the MLH-CDG legs as he’d not booked direct with AF.
We couldn’t immediately find a date that suited both of us, so I went ahead and had mine changed to July 5th. When I got my e-tickets reissued there was a glaring mistake, as I’d been booked on the wrong flight out of Paris, giving me only 10 minutes to change planes!! Another visit to the AF desk in Zurich followed, where they promptly sorted things and sent me yet another new ticket.
A couple of weeks later Markus got his flights changed, having very kindly cancelled the original MLH-CDG legs and rebooked them to the same date as me.
So, now it was just of case of hoping there were no strikes or last minute technical problems that might put the trip in jepoardy.
Web check in was done the day before. On the A380, I accepted what the system has assigned me on the outbound (50L) but changed the return to 90A, as I wanted to experience flying on the upper deck. It was an emergeny exit row and I was worried about what the window would be like, but decided to risk it. On the Mulhouse flights I had no option to change my seat, but Markus then suggested I tried the KLM website and through entering my details again I could indeed select 20F on both legs.
Monday 5th July
The alarm was set for 4am, not too welcome after having done 3 early shifts the days before. I set off at 4.30 and had a good drive. I usually allow an hour but it took just 45 minutes today and so, once again, I was at the airport way too early. I parked on the Swiss side in S5, slightly cheaper for the day than the main car parks. I’ve used Euroairport many times before, but never flown from the French side before. Booking the flights from Mulhouse and not Basel saved me about 50chf, as it counts as a French domestic route and yet it’s the same airport! Very special.
I proceeded through the corridor to the French side. There used to be passport control here, but with Schengen it’s no longer necessary. I used the machines to issue a new boarding pass for the Paris flights then sat down and did some people watching, it was quite busy this Monday morning. Markus phoned to say his drive was taking longer than anticipated and so at about 0610 I decided to head through security and wait at the gate.
AF3281 operated by Regional
STD 0650 / ATD 0700
STA 0800 / ATA 0745
First leg on the E170 and so also on this aircraft
Just as the boarding announcement was made from Gate 1 at 0630, Markus appeared. That’s what I call timing! We boarded last, with both our boarding cards causing a bleep at the gate. The flight was virtually full, I counted 4 empty seats and unsurprisingly mainly business travellers on the morning service to Paris. The trick worked through and with Markus on 20A both aisle seats remained empty.
This plane had a distinct new aircraft smell and is the newest Embraer in their fleet, having been delivered to AF just a couple of days previously.
Our plane to Paris
Two ladies in the cabin today. Correct, but not overly friendly. Pushback was at 0650 and we headed along to runway 15, although we didn’t need to taxi all the way to the end.
Brit Air F100 heading for ORY
Take off at 0700, banking to the right shortly after which is standard procedure here and then northwards to Paris. No info from the flighdeck regarding routing.
BSL / MLH on the right
Service started from the back, here my breakfast
Before long we had started our descent into Paris, what a beautiful July day…. Never having flown into Paris before, I was amazed at how rural the outlying areas are. I had expected it to be much more built up.
Landing at 0745 on 26L, nice and early so no hurry to reach the next terminal.
We taxied for what seemed like an eternity, eventually parking at an open stand alongside many other regional aircraft.
Not as new as the A380!
Somebody doesn’t like early starts…..
…so back to sleep it is!
CDG, take one
There was a short walk to the terminal (2G) and then we walked down several corridors until we reached a very small immigration booth, after which the shuttle bus to 2E left. It was really dingy and old, not a nice place to wait. The bus ride took a while too.
FIDS in the waiting area
First glimpse of our aircraft
China Southern 777
Not long now….. !
Finally we were dropped at 2E, which is a modern building and created a much better impression. After having a little wander and admiring the aircraft that was to take us to London, we met up with fellow anetter Jani (AYA333) who had arrived the previous day and was also flying CDG-LHR-CDG and the 3 of us had a nice chat – we were all really excited about the upcoming flight. Boarding started one hour before departure and whilst everybody else queued, we were happy to sit and talk.
Boarding at E53
Finally Jani joined the queue for the upper deck whilst Markus & I queued for the lower deck. It was, unsurprisingly, a relatively slow prodecure as the flight was full. We were welcomed on board and told where our seats were. I proceeded to the back of the aircraft and took my window seat.
Bit smaller than our plane
At least we’ve got the right tyres!
STD 1005 / 1038
STA 1025 / 1028
First flight on the A380
This was my first flight on widebody for over 15years (!) so I was really enjoying the experience of being in such a big plane. The legroom was good and there was a large space between the seat and the window. Having the IFE to play with was something new for me, although sadly the moving map wasn’t working today. The Captain welcomed us in board and gave us some brief information about our flight, estimated flying time was to be 45 minutes.
Rear lower deck
View from my seat
Pushback was at 1015 and it seemd like an eternity until we reached the runway. I’m not used to airports as big as CDG!
Lots of building going on here
Take off was over 20 minutes later from runway 27L. As has been mentioned many times, I was amazed at how quiet it was, it really felt like something was missing from the experience not hearing the roar of the engines. When the flaps were retracted it sounded like someone was using a hoover!
We soon disappeared into the clouds and and the crew were up quickly to prepare for the drinks service. My seatmate was a funny chap. He obviously couldn’t have cared less about the aircraft we were on, I got a few stares when I pulled my camera out and after we took off he pulled the table down, put his head on it and stayed like that until approach.
The crew had their work cut out to get the service done, but they did it very well. Here’s mine:
Hard at work
My first glimpse of the coast
We must be getting closer to LHR, traffic beneath us
Getting more built up
A different view
An interesting cross on the hillside
I was on the right side for London and was treated to some nice views.
We touched down at 1038, a hard landing 50 minutes after take off and had another very long taxi until we reached our gate.
And their A380
Saudi Arabian & Virgin A340
The usual scrum followed of everyone getting up at the same time. Nobody seemed to be going anywhere and sure enough an announcement followed to tell us that the was a problem with the airbridge and we would have to be patient. So we waited…and waited…only to be told that the airbridge couldn’t be connected to the lower deck and everyone should deboard via the upper deck. Thankfully being at the back now gave me an advantage and I was off reasonably quickly, collecting my A380 certificate on the way.
Thanks AF, will be back on board soon!
LHR Terminal 4
Special leaflets welcoming A380 passengers to T4 were handed out. After meeting up with Markus again, we proceeded to security which was all quite dingy with low ceilings – not the best first impression of LHR. There was a bit of a wait as one woman was holding the queue up. She‘d obviously never heard of the liquids ban and had to empty out the contents of her beauty case. A member of staff shouted „Please get your liquids out now, you can see how it slows things down“. So if the passenger wasn’t already embarrassed by proceedings, she certainly was now.
After security we went in search of Starbucks where we enjoyed some views of the apron whilst having a nice chat and a drink. Before heading to the gate I popped into WHSmith, well, being back in Britain I had to stock up on some magazines
I’m sure you’d have to pay for another seat if you bought this cute fellow!
That’s what I call a drink with a view
Love the A380 in QF livery
This is my favourite picture of the A380
STD 1250 / 1325
STA 1505 / 1510
2nd flight on this aircraft & the A380
Boarding started in plenty of time once again at 1210. Passengers from the main deck boarded through Gate 6, for the Upper Deck Gate 6B. This was a really exciting experience to be upstairs. Sadly though, my prediction was right, and I ended up without a window. The crew told us that the plane was full so no possibility to changes seats.
Upper Deck this time, no business seats for us
My wonderful window seat
At least I had lots of legroom
Another warm welcome from the Captain on the return flight to Paris. We seemed to have been on the aircraft ages when we finally pushed back at 1310. The cabin crew on the upper deck were friendlier and their seats were right opposite us. It was interesting to see how soon after take off they undid their seatbelts.
It was horrible on taxi having no window to look out of!
Take off was late at 1310. It was really quite bumpy, I was so surprised about that in such a huge aircraft. The woman next to me wasn’t too happy about it and seemed to be quite nervous. This was the only shot I got out of the window on the row behind, afterwards the blind was pulled down which made me cross. If you don’t want to look out of the window, don’t book a window seat!
Clouds towards France
After the drinks service, we got up to have a wander, so the exit row had its use after all.
Crew still working hard
View from rear emergency exit, lower deck
It was a turbulent approach and a very hard landing again after a 45 minute flight. My seat neighbour kept clutching the armrest. I never expected it to be so bumpy in such a big aircraft. Touchdown was at 1510 on runway 27R.
Old & new
Paris take two
As we weren’t departing from 2E we couldn’t go airside and had 4 hours until our next flight, so we headed through passport control where we had long wait. Markus got a taste of the friendly CDG staff, when one member of staff refused to answer his question in English!
After so much flying it was time for some exercise, so we walked through some of the infamous CDG terminals, all so old and dark. Not a good impression. We eventually found a cafe where we could watch the activity outside, after which we took a ride on the shuttle bus and we finally arrived at 2G. I would hate to change planes here in a rush. It seems that with 2E and 2G we had the nicest terminals at the airport. 2G is very modern, lots of colour and a feeling of spaciousness.
After passing security we found some seats with some nice views of the apron. I went and bought a model A380 for my collection – this couldn’t be purchased onboard as it was such a short flight.
AF3288 operated by Regional
STD 1920 / 1927
STA 2025 / 2015
E170 F-HBXC (500th E-jet)
2nd flight on the E170, 1st on this aircraft
As soon as the gate was announced (G30) at 1900 we proceeded and boarding was already in process. It was now clear that we were indeed going to get the special 500th E-jet, which was a really welcome surprise on this special day.
Heading to the gate
Could this really be ours?
Colourful gate area
One again both our boarding passes bleeped at the gate and we were told we were sitting on an exit row and would have to put our luggage in the locker, although this wasn’t the case. The last flight of the day on this route was well loaded and again there were only a handful of empty seats, the aisles ones next to us included. We settled down on row 20 again.
Yep, our plane indeed
Pushback was at 1920 and this time it was only a very short taxi to runway 26R, where we took off at 1927. I had some great views of the airport on the right then we were both treated to Paris from above.
Edelweiss operating for Swiss
CDG from above
Parallel take off
First the views of Paris were on the left…
then the right…
Not much info from the cockpit, flying time estimated to be 45minutes. The two females members of cabin were friendlier than the ones this morning. As I’d had enough coconut biscuits for one day, it was time for a salty snack on this leg.
What a beautiful summer’s evening
I was completely perplexed on the descent into Basel, as I didn’t recognise anthing. I’ve flown in and out of the airport countless times and have never used this approach. I’m still not entirely sure where these places are, only that they must be the Swiss Jura.
Impressive looking building
And as a perfect end to the day, I had these lovely views of the city where I lived for a year and which is still one of my favourite places in Switzerland.
Basel SBB railway station
In the middle on the left you can see Basel cathedral
Novartis & co.
Landing was at 2015 on runway 33
Back at Basel, over 14 hours after we left
LH regional - Augsburg Airways Dash 8Q-400
Markus made a quick cockpit visit on deboarding, here you can see the pilot deep in conversation !
All the other passengers had long since disappeared and we headed for the Swiss side where we had one last drink together. I set off at 2100, arriving home just 50 minutes later and falling into bed not long after that.
I never though that I would get to fly the A380 and I am so glad that despite everything it did work out in the end. A very comfortable & spacious aircraft. A big thank you to AF for making it possible – even if I did curse the airline a few times the situation was ultimately handled well. Air France have had quite a lot of negative press over the last year or so, but I had no cause for complaint on any of these flights. I was also very impressed by the E170 and look forward to any future flights on it.
It was a perfect day, from the weather, to the flights; everything was ontime and of course great company.
Jani – it was great to meet you and of course many thanks to Markus for such a nice day.
Next report : 2 anetters, Baboo and storm clouds in Nice
Comments welcome as always
"Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
Contact Air From Germany, joined Apr 2001, 1154 posts, RR: 13
Reply 1, posted (4 years 7 months 3 weeks 2 days 14 hours ago) and read 12197 times:
Great report and lots of fantastic pictures, I enjoyed reading and watching a lot! After already having read Markus' story, it was nice to read about that trip from your point of view as well. Surprisingly, there were so many similarities...
Quoting infodesk (Thread starter): I’ve used Euroairport many times before, but never flown from the French side before. Booking the flights from Mulhouse and not Basel saved me about 50chf, as it counts as a French domestic route and yet it’s the same airport! Very special.
Yes, the airport is really something special and unique (I don't know about any other airport that is used by two countries).
ChrisCruise From Netherlands, joined May 2010, 109 posts, RR: 0
Reply 6, posted (4 years 7 months 3 weeks 2 days 11 hours ago) and read 11783 times:
Very nice report and very recognizable to me!
Quoting infodesk (Thread starter): Nobody seemed to be going anywhere and sure enough an announcement followed to tell us that the was a problem with the airbridge and we would have to be patient. So we waited…and waited…only to be told that the airbridge couldn’t be connected to the lower deck and everyone should deboard via the upper deck.
It seems it is a regular problem at LHR. Three weeks after the same problem occurred with this flight at LHR!
Anyway you have enjoyed and that is the most important!
FlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 28
Reply 8, posted (4 years 7 months 3 weeks 2 days 3 hours ago) and read 11311 times:
Very interesting to see a second viewpoint to a daytrip already covered by none other than Markus. It still hurts a bit to read about the sorely missed A380 and the big hookup meeting, but oh well, c'est la vie like the French would say.
Lots of good pictures, looks like you definitely had a fun if a quite long day. And a chance to stock up on British papers of course .
Quoting Contact Air (Reply 1): (I don't know about any other airport that is used by two countries).
Not too far to look - GVA has also a French section used for flights to French destinations. It is actually the opposite of Euroairport which is located on French territory as it is located in Switzerland, but just barely as the French border is only a kilometer or so away from the airport.
And of course one could argue that all the airports offering US immigration facilities outside the US (like most major airports in Canada, DUB and SNN) are the same as technically you are in the US after clearing the immigration there.
infodesk From Switzerland, joined May 2006, 1475 posts, RR: 32
Reply 9, posted (4 years 7 months 3 weeks 1 day 23 hours ago) and read 11100 times:
Great to see some feedback, really appreciate it!
Thanks for your nice comments & glad you enjoyed it.
Quoting Contact Air (Reply 1): it was nice to read about that trip from your point of view as well. Surprisingly, there were so many similarities...
Indeed, I think the first 5 photos are identical!
Quoting Contact Air (Reply 1): Yes, the airport is really something special and unique (I don't know about any other airport that is used by two countries).
As FlyingFinn has already mentioned, it's a similar setup in GVA, although the French sector is much smaller. What I find fascinating about Basel is the mirror image of the terminals. The information desk actually spans both sides, so passengers in the French part can be served at the same time as those on the Swiss side! Pretty cool.
Quoting Contact Air (Reply 1): Interesting - it seems that AF generates a lot of "flying-for-fun" business with the A380 on that route.
They certainly did that and yet when you think how many people were on board, there were relatively few who were sufficiently interested to take photos.
Quoting FLIEGER67 (Reply 2): A perfect mirror around these day from you´re point of view and much better at all
to be part of it
Great to hear. It's interesting to read about a day you were part of yourself, isn't it?
Quoting Parton87 (Reply 5): Very nice pictures,you must have a very good camera!
Robert - Thank you! I actually used two cameras, a compact for the MLH-CDG-MLH legs and a large Fuji for the A380. It's really too big to use on when flying as it attracts too much attention, but this was a special trip.
Quoting ChrisCruise (Reply 6): It seems it is a regular problem at LHR. Three weeks after the same problem occurred with this flight at LHR!
Chris - surprising when you think LHR must be used to the A380 by now. I can imagine people disembarking after a long flight wouldn't be too amused.
Quoting FlyingFinn76 (Reply 8): It still hurts a bit to read about the sorely missed A380 and the big hookup meeting, but oh well, c'est la vie like the French would say.
A shame indeed, but I'm sure something exciting will pop up in the future when things will work out better.
Quoting FlyingFinn76 (Reply 8): Lots of good pictures, looks like you definitely had a fun if a quite long day.
Yeah it was long, but nowhere near as long as some of your trips
"Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
Quoting infodesk (Thread starter): This was the only shot I got out of the window on the row behind, afterwards the blind was pulled down which made me cross. If you don’t want to look out of the window, don’t book a window seat!
ManuCH From Switzerland, joined Jun 2005, 3020 posts, RR: 46
Reply 11, posted (4 years 7 months 3 weeks 1 day 2 hours ago) and read 10760 times:
AIRLINERS.NET CREW HEAD MODERATOR
Thank you for the very nice trip reports with lots of pictures. I can never get enough of that A380! Too bad I didn't manage to book that flight for myself... I'll have to wait until some operator starts using the A380 to the US, as I don't have an Asian trip in my plans anytime soon.
The attitude at CDG doesn't surprise me, I have experienced the same. What surprised me are 2 other things: the bumpy ride on an A380 (which one wouldn't expect), and people simply not caring about such a nice plane and sleeping on the tray table. Almost unbelievable
vandenheuvel From Netherlands, joined Dec 2008, 506 posts, RR: 2
Reply 12, posted (4 years 7 months 3 weeks 23 hours ago) and read 10681 times:
Hi Hannah, great report about flying AF and the A380. AF really seems to have some decent standards and manages to be a nice airline. Your pictures are great and definitaly very comparable to the pictures in Marcus' trip report.
airbuseric From Netherlands, joined Jan 2005, 4324 posts, RR: 50
Reply 13, posted (4 years 7 months 3 weeks 22 hours ago) and read 10619 times:
Hannah, well done also here! You're a strong poster here lately with all that flying around
Seems you both had a great day. For MLH/BSL, I think gate 1 is standard in use for the flights to CDG. I also used gate 1, on my flights lately. But the terminal has not much on offer, beside the single bar.
Nice to fly that A380 with you. And you have some great pictures here. Shame to hear about the windowless return. I noticed this, since when I flew this route, I was in 89A, which was great.
Quoting infodesk (Thread starter): I had these lovely views of the city where I lived for a year and which is still one of my favourite places in Switzerland.
Because you like to swim in the Rhine river?
"The whole world steps aside for the man who knows where he is going"
Quoting ManuCH (Reply 11): as I don't have an Asian trip in my plans anytime soon.
Same here - exactly the reason why I took the these flights
Quoting ManuCH (Reply 11): What surprised me are 2 other things: the bumpy ride on an A380 (which one wouldn't expect), and people simply not caring about such a nice plane and sleeping on the tray table. Almost unbelievable
Yeah, that was a flight full of surprises!
Quoting vandenheuvel (Reply 12): AF really seems to have some decent standards and manages to be a nice airline.
Indeed, I was very pleasantly surprised and wouldn't hesitate to fly with them again.
Quoting airbuseric (Reply 13): You're a strong poster here lately with all that flying around
Thanks, "I do my very best"!
Quoting airbuseric (Reply 13): But the terminal has not much on offer, beside the single bar.
Not the best place the wait if you've got a long delay. And the prices on the Swiss side were higher than those in Zurich last time I looked.
SR4ever From Luxembourg, joined Mar 2010, 800 posts, RR: 1
Reply 15, posted (4 years 7 months 2 weeks 6 days 22 hours ago) and read 10351 times:
Many thanks for your TR and great pics !
Quoting infodesk (Thread starter): I proceeded through the corridor to the French side. There used to be passport control here, but with Schengen it’s no longer necessary. I
No customs booths?
Quoting infodesk (Thread starter): Before long we had started our descent into Paris, what a beautiful July day…. Never having flown into Paris before, I was amazed at how rural the outlying areas are. I had expected it to be much more built up.
The city down there is La Ferté sous-Jouarre, in the Marne Valley.
The Eastern approach to CDG is very rural indeed.
Quoting infodesk (Thread starter): There was a short walk to the terminal (2G) and then we walked down several corridors until we reached a very small immigration booth, after which the shuttle bus to 2E left. It was really dingy and old, not a nice place to wait.
The cities down there are Héricourt (foreground) and Montbéliard/Sochaux (background)
Quoting infodesk (Thread starter): I was completely perplexed on the descent into Basel, as I didn’t recognise anthing. I’ve flown in and out of the airport countless times and have never used this approach. I’m still not entirely sure where these places are, only that they must be the Swiss Jura.
It might rather be Sundgau hills (= Alsatian Jura) around Ferrette.
I did wonder whether it could be Alsace, but then trying to piece together the routing I guessed we were already over Switzerland when I started taking the pictures. Google maps didn't help me much either. So thanks for the tips, I'll look into them!