Coal From United States of America, joined Aug 2006, 1971 posts, RR: 9 Posted (3 years 11 months 20 hours ago) and read 8273 times:
Airline: Hong Kong Airlines Flight: UO234 Equip: Boeing 737-800 Route: HKG - PVG
I wasn't planning on doing a trip report for this flight, as it was at night and I wouldn't be able to take a lot of pics. But I was very impressed with UO, so I'll write a short note.
I thought UO was an LCC, as it was the cheapest option between Hongkong and Shanghai. However, I now realized they are far from being a budget airline.
I checked in at the Hongkong MTR station in the city in the morning, so I don't know much about the ground service experience. The only thing to note is the following: UO's check in counters are at Terminal 2 in HKG, but of course all the gates are accessible from Terminal 1. I made the mistake of going to the gates through Terminal 2, which meant a ride on a train to get back to Terminal 1. I think if people are checking in in the city, it should be made clear that one can reach the gate via Terminal 1, which also has the advantage of all the shops that are prior to the gate. I was lucky I got there relatively early, so I had time to go back up to the area just past security in Terminal 1 to do some last minute shopping.
The flight was delayed by about one hour, although the airport counter employees were very vague on the details (including the length) of the delay. When we finally boarded I noticed there were two rows of C (or perhaps sold as F) and I realized they were not an LCC. Also, one of the crew members was standing at the entrance of the jetway greeting pax. The rest of the crew was also very welcoming and were trying hard to get everyone settled to be able to leave as fast as possible.
After we pushed back the FAs came around giving everyone blankets and earphones.
The captain came on the PA and apologized for the delay. He came on twice more during the flight, something that hardly ever happens in China.
Not too long after takeoff the meal service began. I expected a small and stingy meal box like ones served on MU. Not quite. There was an option between beef noodles and chicken rice. This came with fruits as well as a warm roll served from a basket. With the meal came the drinks service, and requests for more than one drink were taken with pleasure. After the meal one of the FAs came around with a tray serving coffee and later serving green tea.
After the trays were cleared, another FA came around giving everyone fortune cookies (this is the first time during my 4 years in Asia that I've seen a fortune cookie here. I thought it was an American thing - even my Chinese girlfriend thought it's an odd practice, but maybe it's a Guangdong thing). After the fortune cookies an FA came around twice offering glasses of water.
All in all I was very impressed with UO. I believe they are owned by Hainan Airlines (wholly or partly?) as their livery is like HNA and they seem to codeshare on many flights. I will have to try HNA some time. Anyone tried then? Are they any good?
Elite From Hong Kong, joined Jun 2006, 2791 posts, RR: 10
Reply 1, posted (3 years 11 months 20 hours ago) and read 8220 times:
Quoting Coal (Thread starter): I thought UO was an LCC, as it was the cheapest option between Hongkong and Shanghai. However, I now realized they are far from being a budget airline.
Interesting, I always thought that they were, too... never had a chance to take them thanks to the dominance of CX / KA on the HKG - PVG route.
Quoting Coal (Thread starter): He came on twice more during the flight, something that hardly ever happens in China.
Welcome to Hong Kong
Quoting Coal (Thread starter): I believe they are owned by Hainan Airlines (wholly or partly?)
HU has a 45% stake in UO.
Thanks so much for the trip report. UO isn't a very popular airline so I haven't seen any trip reports on UO before, nor have I ever thought of taking them... will definitely consider it for the future!
ORDnHKG From United States of America, joined Jul 2009, 191 posts, RR: 0
Reply 3, posted (3 years 10 months 4 weeks 1 day 4 hours ago) and read 6546 times:
Quoting Elite (Reply 1): Thanks so much for the trip report. UO isn't a very popular airline so I haven't seen any trip reports on UO before, nor have I ever thought of taking them... will definitely consider it for the future!
It is not about UO is not a popular airline, it is about UO mainly do charter for Hong Kong's tour group.
You maynot seen any trip reports here on UO, but since I noticed you are from Hong Kong, you should have looked at Hong Kong's aviation site hkadb.com, plenty of UO trip reports there.