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Aer Lingus/UA EI 6952: 02/MAY/10: MAD-IAD: J Cabin  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Posted (4 years 3 months 12 hours ago) and read 29200 times:

Feedback always appreciated.




I > Background:
I had been working for a client in MAD for a week – and had to return the following week for some follow-up work. As much as I love Madrid and its “la marcha” on weekends, I wanted to surprise a friend of mine in DC and do a little bit of partying Capitol style. What was interesting is how cheap UAL (I mean Aer Lingus’) 330 nonstop was between the two cities on a last minute purchase. I maintain UAL’s 1K status as well and have these SWU’s that I never seem to use. All fell into place when the 1K desk confirmed that there was upgrade space on both outbound and inbound flights, and in a matter of minutes I had tickets (via their website).

Initially, I had not planned on writing a TR on this flight. For whatever reason, I checked A.Net on the day of departure and noticed that this flight was not covered in any trip report (please correct if I am wrong). I was definitely surprised and decided to change this.

So here you have it: the first trip report on United’s controversial “out-sourced” flying. UA/EI’s flight from Madrid to Washington, IAD.

II > Pre-Flight:

a) Before Airport:
United Air Lines, Inc., is one of the major U.S. airlines and operates from hubs at ORD, IAD, DEN, SFO, and LAX. It is a founding member of Star Alliance and has a network spanning across the U.S., extensively into Far East/Oceania, with limited service to Europe, Latin America, and the Middle East. While it has struggled post 9/11, it is on a revamped track with a buzz-generating merger with Continental in store. It recently refurbished its fleet of 763, 744, and soon the 772 to flat-beds on J and F as part of a major exercise. In January 2009, United announced a code-sharing agreement with Aer Lingus for flights between Washington Dulles International Airport and Madrid, Spain. Aer Lingus will operate the service, which is permitted under recent open skies agreements between the US and EU. The service has been criticized by many (especially United unions) as it has “outsourced” flying to cheaper labor.

United’s website at www.ual.com is referred by many in the aviation community as the “.bomb” due to several technical glitches. I actually find the website pretty intuitive and easy to use. In a matter of minutes, I was able to book and pay tickets which arrived electronically in less than 5 minutes. I was able to book seats and request an upgrade, which surprisingly as mentioned cleared immediately. I love UAL’s higher Y buckets and I have plenty of SWU’s to last a lifetime. Even more impressive is that UAL’s site gives you access to modify your reservation and change seats as many times as one wish. Many brownie points . It was interesting that during the entire booking process, the flight was referred to simply as an United flight, operated by Aer Lingus.

Interestingly, you could also book the flight on the Aer Lingus website, where it appears as a full EI flight with completely separate and unrelated flight numbers. So it wasn’t the traditional “wet lease” agreement in that sense. Also fascinating was that the YCL fares were cheaper via EI than via UAL. Of course, I could not have utilized by SWU’s then.


b) At Airport:
Aer Lingus/UAL uses the rather depressing looking T1 at Barajas. For those used to the elegance of T4, T1 is a step back in time and really reminiscent of some of the depressing terminals at LHR. Thanks to my JCL seating (and Star Gold) status, I was able to use the significantly shorter premium line where the lady quickly processed my boarding pass, took my U.S. immigration information, and told me about lounge usage. Unlike the inefficient and rude airport personnel at some other European gateways (think a little north and Skyteam), the staff at MAD are surprisingly nice, and I was soon talking about my headache from the night’s “la marcha”. Nice.

What was interesting about the check-in process was that the counters and branding were all for United – and none for Aer Lingus. Imagine the surprise those who booked on EI’s site must be getting …

Anyways, security early in the morning was a breeze and I was soon off to the modest (but functional) AENA/airport authority lounge. It is nothing special – the bonus being lavish views of the apron and runway – though no computer terminals offering internet access, and a convoluted paid WiFi system. It was bizarre because the AENA lounge in T1 had free terminals the last time I was there.

After checking some of the aircraft movements, including a beautiful Santa Barbara arrival from CCS which made me homesick, I made it to the boarding gate. The boarding gate itself was rather chaotic and disorganized – and the process was a little too crazy for my taste. Even the premium boarding was stressful. It seemed that the MAD flight had significant amount of people who were redeeming miles, and a lot of upgrades due to overbooking and SWU’s. Anyways, I have never encountered a more “entitled” crowd who thought it was OK to push-and-shove to the front of the premium line. I rarely lose composure during these moments, but had to tell off a mid-aged man who insisted on pushing forward and skipping the line. In his mind, all the others could not possibly be premium passengers! Anyways, the first thing you notice upon boarding is how cramped the entire space looked – and how frantic it looked. In the middle of all the chaos, I wasn’t welcomed at any point by the crew … nor offered any welcome drinks … nor have my jackets hanged … until I requested the last during the security announcements.

J load was 100%, and Y load was 90%.

>Airport - External:

(Madrid Airport Terminal 1)

Check-in:



Airport - Internal:


(FIDS)


(Post Security @ MAD – aka, “the other Madrid” – a tribute to “the other” series)

Scenes of the tarmac:


*

*


Lounge

(AENA Lounge)

*

*

*

Boarding:


(Gate area – ILBST very much in action)

III> In-Flight:

a) Service Schedule + Impressions:
Prior to take-off, a shocking lack of drink service (though, to be fair, each seat had a bottle of water). After take-off, skimpy luke warm hot towels, menus, order taking, lunch and then pre-arrival dinner service. Average amenity kits by L’Occitane on seats upon arrival – they had above average stuff in them, but the actual case was a tad cheap.

b) Aircraft + Seats:
Aer Lingus’s 330’s looked pleasant in their overall green attire, and the cabin was in good condition. However the premium cabin felt a tad too cramped for my liking – as the pictures will attest - perhaps it is because it was a full load in 2-2-2 seating? While the bathrooms were clean enough, I was disappointed at the lack of amenities found in them. United’s own JCL has some wonderful products, and why it couldn’t be stocked on EI’s bird is beyond me.

The seat itself was a very average lie-flat seat … sort of reminded me of a cross between a Korean Airline and Air France seat. Now, as many of you know, I am not a fan of these seats and I even prefer old-style J seats to these. The only decent angled J for me was on the old SQ. Worse, the actual legroom for non bulk-head was very limited and I missed those on CZ. In seating position, the seats are great … but the moment you make it in any other position (cradle, lie-flat, etc.), you start feeling the cramped surroundings, and the overall lack of space.

Aircraft:
(330 @ DUB – PC: Web)


Views from Aircraft:

(Pullmantur – the new Emirates … hehe)

*


General Seat Views + Seat Legroom

(Seat)
NONE

(Front of seat)


(Seat controls)


(Legroom: only decent in the bulkhead)


(Blanket)

Seat Recline + Angle View:


*


Cabin:


*


(Bathroom Amenities: or lack thereof)


c) Meal + Beverage:
I generally find United’s J class food offerings to be just about industry average for Business Class … except for flights to/from Dubai and Kuwait when they are rather good. Anyways, Aer Lingus’ offerings were significantly better than “mainline” UAL – though presentation could have been improved.

Lunch service started with some yummy canapés including an excellent mini tuna pie and a tasty cream cheese and walnut tartlet. Presentation could have been better if they had given me the table cloth and placed it accordingly – as it was super cramped on the side table. This was followed by a starter which consisted of a poorly presented salad (sort of looked like they had just opened a bag and tossed everything in), and a nice Serrano ham with smoked salmon and cream cheese – it was nice, and the portions generous.

For the entrée, the choice was between a beef tenderloin, a salmon loin, and a vegetarian Girasol pasta. I choose the salmon which was OK – however, the white rice was nice and the grilled courgette and peppers very well cooked. Overall, an average meal … though commendable portions.

Finally, dessert included a choice between a fruit salad or a Santiago cake. This I found to be quite nasty and incredibly sweet. It was like an after-thought to the meal and hastily put together. A limited collection of cheese and grapes were also on the offering. After the meal service, I asked for my café twice … and it took over 30 minutes for it to be delivered. Not good!

Prior to arrival, there was an afternoon tea service which consisted of an open sandwich with various accompaniments (OK, could be better presented), some biscuits, and a wonderful warm scone with butter and jam. Sadly again, it took several attempts to get the attendant to get me some tea …

Overall, I found the food offering to be generous for a TATL flight, and definitely better than what is normally offered on United mainline for these segments. However, presentation and delivery left much to be desired.

(Menu)

*

*


(Canapés)


(Starter)


(Main)


(Dessert)

(Afternoon Tea)


d) Inflight Entertainment:
Aer Lingus’ inflight entertainment system is average at best. The screens are small and flickering for JCL, and I missed the proper quality of mainline UAL. The headphones were OK. While the old-school AVOD was OK, the limited 11 movie offerings made for rather slim pickings. Outside movies, all other options were also limited.

It was funny to see both copies of Hemispheres and Cara – both pretty above average in-flight magazines.

(IFE Screen)


(IFE)

*

*

*
(Controls)


(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
The entire Aer Lingus crew for the IAD-MAD-IAD flight is American (except the cockpit crew) and one girl who has dual Irish/American nationality. She was actually probably the only “saving grace” is a rather lacklustre operation. I will give them that they had a full cabin ... but any good crew is trained to handle that situation. While they were not rude or grumpy, their overlooking of major details in service delivery was disappointing. I can understand being really busy during boarding to forget a welcome-drink or do welcomes or hang jackets ... but consistently during the flight, inability to respond to the call button, and forgetting stuff (coffee and tea among others) is just not acceptable standards ... especially in the premium cabin.

IV> Post-Flight:
Arrival into Washington IAD was smooth, and I was quickly out curbside.

NONE


V> Impressions + Scores:

I wonder how long this arrangement with Aer Lingus will last. Compared to the mainline product, the only thing that really was better was the in-flight meal. In almost all other departments, Aer Lingus is behind United’s own JCL product. The best description of all of Aer Lingus is “blah”. It is not an airline you’ll remember for either stellar service, or for shock value. They embody this very “blah” write-up of mine, because they were just that. Ground service at MAD was good – and as mentioned, food+beverage options were generous … though, presentation and delivery could be improved. The hard product (seats, IFE) were OK. And, the crew was also OK.

Aer Lingus is not an airline I would go out of my way to fly. I would chose them over price and schedule mostly. I cannot recommend or not recommend EI – and no thumps going in either direction. Basically, a very BLAH affair.



VI> Other Trip Reports:

PREMIUM:
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus/United (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity Kit)



Live, and let live.
51 replies: All unread, showing first 25:
 
User currently offlineTWA902fly From United States of America, joined Dec 1999, 3129 posts, RR: 4
Reply 1, posted (4 years 3 months 11 hours ago) and read 29087 times:

Great report!

Any idea how this aircraft is routed? I am guessing every once in awhile it needs to have service, and as Aer Lingus does not serve IAD from DUB, is there a DUB-MAD A330 segment? One would think operationally this could be a headache, as there would never be replacement aircraft on either side at IAD or MAD...

'902



life wasn't worth the balance, or the crumpled paper it was written on
User currently offlinetu154 From United States of America, joined Dec 2004, 379 posts, RR: 4
Reply 2, posted (4 years 3 months 10 hours ago) and read 28996 times:

Great trip report.....as always!!!


As a UAL flight attendant, I'm pleased to hear the crew was not up to your standards.


Looking forward to your next trip report.



FIRST ON THE ATLANTIC.....FIRST ON THE PACIFIC.....FIRST IN LATIN AMERICA...FIRST 'ROUND THE WORLD.....PAN AM!!
User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 3, posted (4 years 3 months 10 hours ago) and read 28944 times:

Interesting report as I've heard A LOT of grumbling from United crew about this flight!

They had a United menu...so was this not the standard United food then?

Sorry to hear about the boarding process... Ironically United normally gets praise in the U.S. for having gate agents who are good about boarding in order and enforcing the boarding rules.

(BTW I should be in bed but when I saw who did the trip report I *had* to read it right away...and I was pleased to see the famous brown shoes!)


User currently offlineThe777Man From United States of America, joined Jul 1999, 6645 posts, RR: 55
Reply 4, posted (4 years 3 months 9 hours ago) and read 28785 times:

Hi Alex !

Nice to see a report from you for this route! Too bad the crew wasn;t the best; makes the biggest difference ti me.

Loads for the flight haven't been so great so we'll see how lon the route will last.

The777Ma



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineconcordechild From Italy, joined Aug 2009, 45 posts, RR: 3
Reply 5, posted (4 years 3 months 8 hours ago) and read 28732 times:

Very good report Alex.....

Do you think from your experience United will ever fly its own aircraft on this route???

P


User currently offlineairbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 6, posted (4 years 3 months 7 hours ago) and read 28598 times:

Hi Alex, that is a brief but interesting report.

Quoting abrelosojos (Thread starter):
UAL (I mean Aer Lingus’) 330 nonstop was between the two cities

That's special, I mean, I didn't know this was flown on EI A330's. First I thought you were on some codeshare and transferring in DUB, but I was wrong in the end. Must be quite a sight, the big green bus under the hot Spanish sun 

I think I can understand your overall feeling. I also don't like the looks of the seat, a cabin without much charm and then the full load, which makes it even worse of course. A cramped situation. Some new AZ A330's have a 1-2-1 layout in J-class, that would be interesting!
Catering looks very well ok, the starter is totally my taste (by the looks of it) as well the maincourse looks generous enough.

Good pics to accompany your writing, good work   

Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlinePilot21 From Ireland, joined Oct 1999, 1385 posts, RR: 2
Reply 7, posted (4 years 3 months 6 hours ago) and read 28304 times:

Quoting TWA902fly (Reply 1):
Any idea how this aircraft is routed?



Apparently the aircraft is swapped via a JFK-IAD routing when needed to return to DUB for anything tech related. The DUB-JFK bird flies down to IAD after unloading at JFK and the MAD-IAD bird goes empty up to JFK and does the JFK-DUB night flight. That comes from a EI source on the Irish threads, although I would guess a DUB-MAD switch could be done, if it fitted the schedule.

Quoting airbuseric (Reply 6):
That's special, I mean, I didn't know this was flown on EI A330's. First I thought you were on some codeshare and transferring in DUB, but I was wrong in the end. Must be quite a sight, the big green bus under the hot Spanish sun



EI have said the route is profitable already and hope to expand the offering to another route for summer 2011 apparently. It is a JV between UA/EI, although with the CO/UA merger on the cards, how it works once that happens is another story.

Nice Trip Report though, sorry you weren't impressed with the crew or EI's product. There have been grumblings from both UA and EI mainline staff on this JV service because of the new cabin crew brought in to service it, but it appears they haven't received the same training as EI's crews who are normally quite pleasant.

Pilot21



Aircraft I've flown: A300/A310/A320/A321/A330/A340/B727/B732/B733/B734/B735/B738/B741/B742/B744/DC10/MD80/IL62/Bae146/AR
User currently offlineEIBusiness From Ireland, joined Feb 2010, 643 posts, RR: 7
Reply 8, posted (4 years 3 months 5 hours ago) and read 28133 times:

Hi there,

Disappointing to hear the you were not very impressed overall.

I can guarantee you that this not representative of the general Business Class experience ex Ireland on Aer Lingus. On a recent flight for example - the crew couldn't have done more to help and were simply outstanding. My drink was topped up well over 10 times without having to ask even once.

To show their level of dedication - I walked around Y for a stroll and was approached and asked if everything was alright and whether I needed anything at all..

If you get the opportunity to travel ex DUB in the future, you will see a clear difference as the crews working the Business cabin have always been exceptional in my experience and indeed excellent throughout the aircraft.

In relation to the AVOD system - I think it is very user friendly. It is generally supposed to be loaded with 18 movies in terms of content and a multitude of music, covering all genres etc. I have found it to be superior to the systems provided by many of the carriers in the USA.

EIBusiness



Vivo Per Lei...
User currently offlineshamrock604 From Ireland, joined Sep 2007, 4211 posts, RR: 12
Reply 9, posted (4 years 3 months 3 hours ago) and read 27801 times:

Quoting tu154 (Reply 2):
Great trip report.....as always!!!


As a UAL flight attendant, I'm pleased to hear the crew was not up to your standards.


Looking forward to your next trip report.

Have a look on flyertalk and you will see most people saying that the EI crews are hands down better than the UA ones....



Flown EI,FR,RE,EIR,VE,SI,TLA,BA,BE,BD,VX,MON,AF,YS,WX,KL,SK,LH,OK,OS,LX,IB,LTU,HLX,4U,SU,CO,DL,UA,AC,PR,MH,SQ,QF, EY, EK
User currently offlineglobalflyer From United States of America, joined Dec 2005, 940 posts, RR: 3
Reply 10, posted (4 years 3 months 3 hours ago) and read 27759 times:

As always, a great TR Alex! Still waiting for you to publish that book on your TR's  

I hear that the unions at UA hate this arrangement and I hear that the crew are neither UA or EI (Cabin crew) but some outsourced outfit. Looking forward to your next venture!



Landing on every Continent almost on an annual basis!
User currently offlineabrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 11, posted (4 years 3 months 2 hours ago) and read 27716 times:

Quoting TWA902fly (Reply 1):
Any idea how this aircraft is routed? I am guessing every once in awhile it needs to have service, and as Aer Lingus does not serve IAD from DUB, is there a DUB-MAD A330 segment? One would think operationally this could be a headache, as there would never be replacement aircraft on either side at IAD or MAD...

= I think the aircraft gets swapped via either JFK or BOS if it needs servicing - this is from a source at EI.

Quoting tu154 (Reply 2):
As a UAL flight attendant, I'm pleased to hear the crew was not up to your standards.

= The "problem" with UAL crew is usually consistency - some of the hands-down best U.S. crews I have had are on UAL - they are either ex-PA on the SYD flights, OR, the great IAD based (but commuting) crew who do the KWI and DXB rotations. However, there are also some absolute rude ones - the EI crew sort of was just there.

Quoting burj (Reply 3):
Interesting report as I've heard A LOT of grumbling from United crew about this flight!

= Yes. Me too.

Quoting burj (Reply 3):
They had a United menu...so was this not the standard United food then?

= Well, it was a EI menu as well ... and I've flown UA enough times TATL to tell you that the overall meal was better on this flight.

Quoting burj (Reply 3):
(BTW I should be in bed but when I saw who did the trip report I *had* to read it right away...and I was pleased to see the famous brown shoes!)

= Haha. Thanks a lot man. I have this huge backlog of reports to write and work schedule has not been light. I might be based in Tonga for a month - and actually, NOT looking forward to it ...

Quoting The777Man (Reply 4):
Hi Alex !

Nice to see a report from you for this route! Too bad the crew wasn;t the best; makes the biggest difference ti me.

= Ya - to be fair to them, the crew were not bad either.

Quoting The777Man (Reply 4):
Loads for the flight haven't been so great so we'll see how lon the route will last.

= Really? I thought that they were doing OK?

Quoting concordechild (Reply 5):
Do you think from your experience United will ever fly its own aircraft on this route???

= Yes. This is an ideal route for a CO branded 757.

Quoting airbuseric (Reply 6):
That's special, I mean, I didn't know this was flown on EI A330's. First I thought you were on some codeshare and transferring in DUB, but I was wrong in the end. Must be quite a sight, the big green bus under the hot Spanish sun

= Eric - yes. And, I was surprised there were no TR's on this route!

Quoting airbuseric (Reply 6):
I think I can understand your overall feeling. I also don't like the looks of the seat, a cabin without much charm and then the full load, which makes it even worse of course. A cramped situation. Some new AZ A330's have a 1-2-1 layout in J-class, that would be interesting!

= AZ is not usually on my radar anymore - despite the fact that I have actually never had a bad experience on them as such. Can you do something about breaking AZ and KL out of Skyteam  ?

Quoting airbuseric (Reply 6):
Catering looks very well ok, the starter is totally my taste (by the looks of it) as well the maincourse looks generous enough.

= Completely dead on the analysis  .

Quoting airbuseric (Reply 6):
Good pics to accompany your writing, good work

= Thanks Eric.

Quoting Pilot21 (Reply 7):
Apparently the aircraft is swapped via a JFK-IAD routing when needed to return to DUB for anything tech related. The DUB-JFK bird flies down to IAD after unloading at JFK and the MAD-IAD bird goes empty up to JFK and does the JFK-DUB night flight. That comes from a EI source on the Irish threads, although I would guess a DUB-MAD switch could be done, if it fitted the schedule.

= I believe this is true.

Quoting Pilot21 (Reply 7):
Nice Trip Report though, sorry you weren't impressed with the crew or EI's product. There have been grumblings from both UA and EI mainline staff on this JV service because of the new cabin crew brought in to service it, but it appears they haven't received the same training as EI's crews who are normally quite pleasant.

= Pilot was VERY Irish  . Ya - I thought the crew was brought in just for the JV. See, the issue to me with the crew was tremendous inexperience.

Quoting EIBusiness (Reply 8):
I can guarantee you that this not representative of the general Business Class experience ex Ireland on Aer Lingus. On a recent flight for example - the crew couldn't have done more to help and were simply outstanding. My drink was topped up well over 10 times without having to ask even once.

= Wow. You and I would become best friends after 10 drinks on a flight  .

Quoting EIBusiness (Reply 8):
If you get the opportunity to travel ex DUB in the future, you will see a clear difference as the crews working the Business cabin have always been exceptional in my experience and indeed excellent throughout the aircraft.

= Ireland is one of the two European countries I have never been to ... so its on the radar. Little hard from VZ to go to.

Quoting shamrock604 (Reply 9):
Have a look on flyertalk and you will see most people saying that the EI crews are hands down better than the UA ones....

= What is the general buzz?

Quoting globalflyer (Reply 10):
As always, a great TR Alex! Still waiting for you to publish that book on your TR's

= Haha. You volunteering to publish?

Quoting globalflyer (Reply 10):
I hear that the unions at UA hate this arrangement and I hear that the crew are neither UA or EI (Cabin crew) but some outsourced outfit. Looking forward to your next venture!

= What exactly is the arrangement? I feel for the crew if all they do is IAD-MAD-IAD-MAD-IAD-MAD-IAD-MAD--- though, to be fair, MAD is an excellent city ... and so is IAD.

Thanks for reading everyone.

Saludos.
A.



Live, and let live.
User currently offlineakhmad From Netherlands, joined Sep 2005, 2487 posts, RR: 53
Reply 12, posted (4 years 3 months 1 hour ago) and read 27471 times:

Hi A.,

Thanks for bringing up this trip report. I did not know that EI and UA were code-sharing on MAD-IAD route.

The J cabin looks decent. Nice seats. Delicious meal. Pretty much to my taste. Too bad about your experience with the cabin crew. Could the J cabin have been understaffed?

Quoting abrelosojos (Thread starter):
Unlike the inefficient and rude airport personnel at some other European gateways (think a little north and Skyteam), the staff at MAD are surprisingly nice, and I was soon talking about my headache from the night’s “la marcha”.

Oh yes, I was pleasantly surprised as well with the MAD staff when I traveled out there in January. They were really accomodating.

Thanks again for sharing.

Cheers,
Suryo



Friends forever
User currently offlinelychemsa From United States of America, joined Oct 2009, 1237 posts, RR: 3
Reply 13, posted (4 years 3 months ago) and read 27310 times:

1. You have a lot of guts taking pictures of the cabin from the front. Well done. I would never have the gutts to do it.
2. I flew on Aer Lingus Y from GVA to NYC roundtrip 4 years ago and the crew and food were excellent.


User currently offlineODAFZ From Afghanistan, joined Jul 2004, 357 posts, RR: 5
Reply 14, posted (4 years 3 months ago) and read 27270 times:

As always a very nice trip report, shorter tahn the usual but I can see that the "alma" was not there.
I was a litttle (badly) surprised by the business seating and the IFE ( compared to other of your trip reports and other reports here on a.net.
Thank you for sharing
Christian


User currently offline777jaah From Colombia, joined Jan 2006, 1403 posts, RR: 0
Reply 15, posted (4 years 3 months ago) and read 27198 times:

Thanks for the TR.

This almost seems as a 5th freedon flight, which we all know you like to try.

Differences between MAD's T1 and T4 are abyssmal, it makes you feel you're in another city.


777jaah



Next flights: AV BOG-ADZ-BOG, AV-UA BOG-IAD-ORD-IAD-BOG, BOG-FLL-BOG, LA BOG-MIA-BOG J
User currently offlineshamrock604 From Ireland, joined Sep 2007, 4211 posts, RR: 12
Reply 16, posted (4 years 2 months 4 weeks 1 day 23 hours ago) and read 27059 times:

Quoting abrelosojos (Reply 11):
= What is the general buzz?

General buzz is that people are happy with the service, and especially praise the crew.

Quoting The777Man (Reply 4):
Loads for the flight haven't been so great so we'll see how lon the route will last.

Not one bit true at all. Another lie propogated by UA crew. The loads are consistently excellent, but tell a lie often enough and it becomes truth...

Quoting globalflyer (Reply 10):
I hear that the unions at UA hate this arrangement and I hear that the crew are neither UA or EI (Cabin crew) but some outsourced outfit. Looking forward to your next venture!

Another UA crew lie. The crew are Aerlingus staff, locally hired for the IAD operation.

Quoting abrelosojos (Reply 11):
Pilot was VERY Irish . Ya - I thought the crew was brought in just for the JV. See, the issue to me with the crew was tremendous inexperience.

The Pilots are seconded from the Dublin base for the initial period. It is unclear what will happen after the initial couple of years (whether pilots are recruited locally)

Perhaps UA would be better off upping their own game as opposed to the woefully immature attitude they have displayed to the EI crews in D.C. Many have been called scabs.. they are not, they are fully unionised EI crew members, at the front and the back of the aircraft.



Flown EI,FR,RE,EIR,VE,SI,TLA,BA,BE,BD,VX,MON,AF,YS,WX,KL,SK,LH,OK,OS,LX,IB,LTU,HLX,4U,SU,CO,DL,UA,AC,PR,MH,SQ,QF, EY, EK
User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6836 posts, RR: 9
Reply 17, posted (4 years 2 months 4 weeks 1 day 23 hours ago) and read 27002 times:

Such a weird routing. UA and Aer Lingus share a menu? That's whack. What I don't understand is how they operate JV when Aer Lingus isn't in Star. Either way the food looked good!


"KEEP CLIMBING" -- DELTA
User currently onlinecaleb1 From United States of America, joined Nov 2008, 368 posts, RR: 3
Reply 18, posted (4 years 2 months 4 weeks 1 day 22 hours ago) and read 26911 times:
Support Airliners.net - become a First Class Member!

Why didn't United simply operate this flight using their own metal and flight crews? Why the need to use an Aer Lingus aircraft staffed by Aer Lingus pilots and American flight crews? From what you have described, this isn't really a code share flight either because Aer Lingus never operated the service to begin with. Frankly, I find the United/Aer Lingus partnership on this particular route to be quite baffling.

User currently offlineflightsimboy From Canada, joined Sep 2005, 1325 posts, RR: 4
Reply 19, posted (4 years 2 months 4 weeks 1 day 20 hours ago) and read 26669 times:
Support Airliners.net - become a First Class Member!

Wow, you are are constantly churning out reports, it's making me dizzy!! LOL. I saw the EI crew at JFK and also took a photo of the gorgeous Aer Lingus aircraft later. From what I saw of the bunch, they were all very friendly, upbeat and I almost wanted to be on that flight because of their friendliness. Now some US carrier crews passed by and they looked like they were dragging themselves onto whatever flight they were going on  
Quoting abrelosojos (Thread starter):
SWU

Qu'est-ce que c'est, Monsieur?  


User currently onlineba319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 20, posted (4 years 2 months 4 weeks 1 day 20 hours ago) and read 26631 times:
Support Airliners.net - become a First Class Member!

Hi Alex,

Thanks for taking this flight, it's been in service a while but this is the 1st TR on the service, well done my man!

Quoting abrelosojos (Thread starter):
United’s website at www.ual.com is referred by many in the aviation community as the “.bomb” due to several technical glitches. I actually find the website pretty intuitive and easy to use. In a matter of minutes, I was able to book and pay tickets which arrived electronically in less than 5 minutes. I was able to book seats and request an upgrade, which surprisingly as mentioned cleared immediately. I love UAL’s higher Y buckets and I have plenty of SWU’s to last a lifetime. Even more impressive is that UAL’s site gives you access to modify your reservation and change seats as many times as one wish. Many brownie points . It was interesting that during the entire booking process, the flight was referred to simply as an United flight, operated by Aer Lingus.

- Interesting, sounds like the UAL website is actually pretty good,always a plus point.

Quoting abrelosojos (Thread starter):
What was interesting about the check-in process was that the counters and branding were all for United – and none for Aer Lingus. Imagine the surprise those who booked on EI’s site must be getting …

- Yep, I imagine the EI booked passengers were quite lost!

Quoting abrelosojos (Thread starter):
I wasn’t welcomed at any point by the crew … nor offered any welcome drinks … nor have my jackets hanged … until I requested the last during the security announcements.

- Very poor, never recall this on any carrier in J.

Quoting abrelosojos (Thread starter):
I generally find United’s J class food offerings to be just about industry average for Business Class … except for flights to/from Dubai and Kuwait when they are rather good. Anyways, Aer Lingus’ offerings were significantly better than “mainline” UAL – though presentation could have been improved.

- I agree, the portions look excellent, just the presentation that needs work.

Irt's interesting that your J cabin pictures do indees seem to make it look quite crampt, odd really, never felt that in a J cabin before.

The IFE does not really bother me, I'm more interesting in a moving map, reading and haveing a few glasses of champers or wine  

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineabrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 21, posted (4 years 2 months 4 weeks 1 day 19 hours ago) and read 26445 times:

Quoting akhmad (Reply 12):
Thanks for bringing up this trip report. I did not know that EI and UA were code-sharing on MAD-IAD route.

= They are doing more than code-sharing - it is a weird JV where they get to split costs/revenue/etc. Of course, some others may have better idea of the JV setup.

Quoting akhmad (Reply 12):
The J cabin looks decent. Nice seats. Delicious meal. Pretty much to my taste. Too bad about your experience with the cabin crew. Could the J cabin have been understaffed?

= This might have been true. Also, I don't believe the purser worked the flight as much - well, nothing as bad as the LH pursers who only "supervise" ...

Quoting akhmad (Reply 12):
Oh yes, I was pleasantly surprised as well with the MAD staff when I traveled out there in January. They were really accomodating.

= Maybe, they should recruit the ground staffers to Iberia  ?

Quoting lychemsa (Reply 13):
1. You have a lot of guts taking pictures of the cabin from the front. Well done. I would never have the gutts to do it.

= What are you afraid of?

Quoting lychemsa (Reply 13):
2. I flew on Aer Lingus Y from GVA to NYC roundtrip 4 years ago and the crew and food were excellent.

= Cool. This was a 330 service?

Quoting ODAFZ (Reply 14):
As always a very nice trip report, shorter tahn the usual but I can see that the "alma" was not there.

= You hit it right ... it was just such an overall BLAH experience ... sort of what I feel every other week when I go on my commuter flight to FRA from CCS.

Quoting 777jaah (Reply 15):
This almost seems as a 5th freedon flight, which we all know you like to try.

=  /

Quoting 777jaah (Reply 15):
Differences between MAD's T1 and T4 are abyssmal, it makes you feel you're in another city.

= Agreed.

Quoting shamrock604 (Reply 16):
General buzz is that people are happy with the service, and especially praise the crew.

= Good to hear.

Quoting shamrock604 (Reply 16):
Quoting The777Man (Reply 4):
Loads for the flight haven't been so great so we'll see how lon the route will last.

Not one bit true at all. Another lie propogated by UA crew. The loads are consistently excellent, but tell a lie often enough and it becomes truth...

= Perhaps The777Man was refering to the revenue loads and not NRSA's. Certainly, I did not get the impression that my flight had a lot of paying customes. The guy next to me on both legs was non-rev.

Quoting shamrock604 (Reply 16):
Quoting globalflyer (Reply 10):
I hear that the unions at UA hate this arrangement and I hear that the crew are neither UA or EI (Cabin crew) but some outsourced outfit. Looking forward to your next venture!

Another UA crew lie. The crew are Aerlingus staff, locally hired for the IAD operation.

= Shamrock, are they allowed to fly to any other destination outside the JV?

Quoting shamrock604 (Reply 16):
Perhaps UA would be better off upping their own game as opposed to the woefully immature attitude they have displayed to the EI crews in D.C. Many have been called scabs.. they are not, they are fully unionised EI crew members, at the front and the back of the aircraft.

= What are scabs? They get this poor reception from UAL ground staff?

Quoting TOMMY767 (Reply 17):
That's whack. What I don't understand is how they operate JV when Aer Lingus isn't in Star. Either way the food looked good!

= It was a competititve ploy by Tilton, and also because UAL lacked aircraft.

Quoting caleb1 (Reply 18):
Why didn't United simply operate this flight using their own metal and flight crews? Why the need to use an Aer Lingus aircraft staffed by Aer Lingus pilots and American flight crews? From what you have described, this isn't really a code share flight either because Aer Lingus never operated the service to begin with. Frankly, I find the United/Aer Lingus partnership on this particular route to be quite baffling.

= Do anyone know anything?

Quoting flightsimboy (Reply 19):
Wow, you are are constantly churning out reports, it's making me dizzy!!

= LOL. I cover only around 1/20th of my flying ... with no work travels ... but it seems I have developed quite the significant backlog that I am trying to clear.

I am on a self-imposed month long hiatus from flying (!!!), and am spending most of my time working in Caracas. If anyone wants a drink, let me know  !

Quoting flightsimboy (Reply 19):
saw the EI crew at JFK and also took a photo of the gorgeous Aer Lingus aircraft later. From what I saw of the bunch, they were all very friendly, upbeat and I almost wanted to be on that flight because of their friendliness.

= But this is the "other" EI crew  .

Quoting flightsimboy (Reply 19):
Now some US carrier crews passed by and they looked like they were dragging themselves onto whatever flight they were going on

= Which airline were they from?

Quoting flightsimboy (Reply 19):
Quoting abrelosojos (Thread starter):
SWU

Qu'est-ce que c'est, Monsieur?

= System Wide Upgrades.

Quoting ba319-131 (Reply 20):
Thanks for taking this flight, it's been in service a while but this is the 1st TR on the service, well done my man!

= Yes Mark - and frankly, I was a tad bit surprised.

Quoting ba319-131 (Reply 20):
Interesting, sounds like the UAL website is actually pretty good,always a plus point.

= Ya - I have no idea why people give it grief.

Quoting ba319-131 (Reply 20):
Irt's interesting that your J cabin pictures do indees seem to make it look quite crampt, odd really, never felt that in a J cabin before.

= Actually, this is probably the second JCL cabin I have found cramped ... after the EK 380 upper deck JCL.

Thanks for the comments.

Saludos,
A.



Live, and let live.
User currently offlineIrishAyes From United States of America, joined Jan 2008, 2229 posts, RR: 15
Reply 22, posted (4 years 2 months 4 weeks 1 day 18 hours ago) and read 26321 times:

Very interesting, Alex. I flew EI once between LHR and DUB...of course, their intercontinental Europe service in Y is very LCC-esque, but I did enjoy the attractive F/A's that were serving my flight!

Quoting abrelosojos (Thread starter):
What was interesting about the check-in process was that the counters and branding were all for United – and none for Aer Lingus. Imagine the surprise those who booked on EI’s site must be getting …

This is what I don't get. It really seems like this is a dual-branded, yet mystery flight. How will a non-seasoned traveler be aware of what is going on in cases like these? Do EI/UA provide extra information or alerts to travelers notifying them that it is a JV flight but the operating carrier is EI? Bizarre.

Quoting abrelosojos (Thread starter):
Aer Lingus/UAL uses the rather depressing looking T1 at Barajas.

T1 does blow. However, there is an awesome sandwich/bocadillo cafe kinda close to the ground transport level that my friends and I ate at. I could seriously fly into Barajas just to snack at the airport. Btw, you can totally spot out American tourists in many of your pics at MAD.

Quoting abrelosojos (Thread starter):
It was funny to see both copies of Hemispheres and Cara – both pretty above average in-flight magazines

Weird. I liked CARA, and snagged a copy to keep with me as a souvenir. Sadly, it was their July 2007 issue which was heavily promoting their new services to SFO, IAD, and MCO...definitely been some changes since then.

Good TR, but it seems like EI's JCL product is, exactly how you said it...blah. Directionless would be my impression. Thanks for writing!



next flights: jfk-icn, icn-hkg-bkk-cdg, cdg-phl-msp
User currently offlinedutchflyboi From Netherlands, joined Apr 2008, 338 posts, RR: 0
Reply 23, posted (4 years 2 months 4 weeks 1 day 10 hours ago) and read 25707 times:

Quoting Pilot21 (Reply 7):
There have been grumblings from both UA and EI mainline staff on this JV service because of the new cabin crew brought in to service it, but it appears they haven't received the same training as EI's crews who are normally quite pleasant.

Totally incorrect. The crews receive training identical to mainline EI crews, or longer. Training lasts 9 (!) weeks. A lot of the crews working are F/A's that have been working 9 years or longer. Some former UA F/A's, a lot of F/A that are waiting to be recalled by AA (old TWA F/A's).

Quoting globalflyer (Reply 10):
I hear that the unions at UA hate this arrangement and I hear that the crew are neither UA or EI (Cabin crew) but some outsourced outfit. Looking forward to your next venture!

Correct that the crews are not UA, but totally bogus that they are not EI... These F/A's are 100% employed by EI, not outsourced, and get the normal training from EI in Dub!

Quoting abrelosojos (Reply 11):
Ya - I thought the crew was brought in just for the JV. See, the issue to me with the crew was tremendous inexperience.

Most crews flying these routes have been flying for a long time (although not with EI)

Quoting shamrock604 (Reply 16):
Many have been called scabs.. they are not, they are fully unionised EI crew members, at the front and the back of the aircraft.

Correct that they are not scabs, BUT the F/A are not unionised. They are non union ... there is a movement to get the unionised.

Quoting abrelosojos (Reply 21):
Perhaps The777Man was refering to the revenue loads and not NRSA's. Certainly, I did not get the impression that my flight had a lot of paying customes. The guy next to me on both legs was non-rev.

How do you know, did you ask, or did they tell you?

Quoting abrelosojos (Reply 21):
Shamrock, are they allowed to fly to any other destination outside the JV?

The EI crew members are based out of IAD, they can only fly routes out of IAD (currently the only route is IAD-MAD) . A second route should be made public in September / October, when the EI CEO is coming for a press conference. At the end of their training the F/A's had to operate flights from DUB to JFK/BOS/ORD and IAD-MAD, before they 'passed' training.

It seems to me that you encountered a 'BAD' crew. It happens and that is too bad, just like you can get this at any other airline. I have flown this flight 4 times (the next time I'll do a trip report so people can compare), but I always have encountered very good crews, a lot of times there has been a mixture of IAD and DUB based crews, since I am told that they are short staffed at IAD and are hiring more F/A's. I always have gotten a pre departure drink, they took my jacket, addressed me by my last name.... Sorry to hear that you had a not so good flight.
There are a lot of untrue reports about this operation, a lot of people at UA don't like this and are bad mouthing the operation... UA was not flying this route for a long time. The flight is profitable for both UA and EI... It looks like it is staying...


User currently offlineacalikk From United States of America, joined Aug 2010, 13 posts, RR: 0
Reply 24, posted (4 years 2 months 4 weeks 1 day 9 hours ago) and read 25632 times:

as a CSR from IAD Ive heard some good and bad comments about this flight... but as far as the J-class seats i've heard some not so good comments from co-workers that took the flight. I guess i should personally give it a try and see what i will have to say...(perhaps a Real Madrid ticket can influence me to take a trip...lol)
great TR by the way.. nice pics and details about what had happened..


25 Post contains images CamiloA380 : Awesome TR Abrelosojos! They are a cruise company too. I was going to ask, when are you going to try Conviasa's A342? Camilo
26 Post contains links 777jaah : He already did. ConViasa V0 3006: 17/JAN/09: CCS-DAM: J Cabin (by Abrelosojos Jan 26 2009 in Trip Reports)
27 dcajet : The reason UA went into the JV with Aer Lingus is partly due to the fact that UA's long haul fleet is heavily dependent on premium traffic - P & J
28 PlunaCRJ : What an exotic route- Aer Lingus MAD-IAD. A shame though to see the product lagging behind. Unfortunately, the competition on MAD-US routes is not pre
29 Yellowstone : "Scab" is a pejorative term for a worker hired to replace union workers who have gone on strike. Not surprisingly, they tend to get abused by union w
30 Post contains images abrelosojos : = That is what I hear as well - but then again, what really is the difference these days between LCC and legacy in terms of service in many parts of
31 COEI2007 : The pilots are unionised, the cabin crew are not. They were fully crewed. The purser 'should' be a full part of the service; this is part of the EI s
32 dutchflyboi : I agree, there is no excuse for a crew not to do what they are suppose to do. eg. pre-departure drinks are standard... as I said in my response, you
33 lychemsa : Yes it was 330 from Dublin but 320 from GVA to DUB. I am too embarassed to pick up my camera and take a picture from the front of the faces.
34 COEI2007 : Lgw/bfs crew don't operate 330s in EI, so they're not familiar. The service is similar to EIs current service, and therefore ROI based crew are more a
35 dutchflyboi : [quote=COEI2007,reply=34]Lgw/bfs crew don't operate 330s in EI, so they're not familiar. Correct, but management is, and EI has been staffing manageme
36 Contact Air : Hi Alex, Great report and pictures about an unusual route-airline-combination. Yes, sounds a bit strange. Interesting - I wouldn't have imagined that.
37 AI151 : Hi Alex I never knew that this route even existed! Shows how much I know I guess. Another great read as usual. I have to admit though that UA/EI still
38 Post contains links taichen : Very interesting indeed. As for that "tarta de Santiago", well, there is no such thing as a *warm* tarta de Santiago, neither that thing covered in cr
39 Post contains images abrelosojos : = Interesting. The purser definitely was not part of the service. I don't know if he was providing "background" support in the galley, but besides an
40 WhereToNext : Alex, Another great trip report! And one originating from my favorite European airport, no less. Quite the interesting route as it has some implicatio
41 Post contains images abrelosojos : = Yes - most definitely. = I am not surprised. Personally, I remain surprised at how labor "arbitrage" hasn't taken a stronger hold in aviation. For
42 WhereToNext : Radical to a normal onlooker? No. Radical to a union representing an airline's employees? Yes. The ship has already set sail though and globalization
43 shamrock604 : Hi again abrelosojos! You are correct that UA management have real data - but sadly UA staff leave a lot to be desired in terms of their treatment of
44 Eagleboy : Am of this opinion myself. Seems strange that EI managers and crew from other bases are needed to crew a flight from a base that EI are currently doi
45 Post contains images NZ107 : Hi Alex, A very interesting flight I must say! I'm still a little confused as to whether it was a EI or UA flight.. Don't worry about trying to correc
46 dutchflyboi : The pay, believe it or not is better than new hire pay on any major US Airline. The main problem is/was that they hired a lot of commuters. In the su
47 abrelosojos : = Matt, you're probably bang-on right on this. = This continues to be sad to hear. As you may be aware from my postings on A.Net, I don't believe in
48 JFKMan : Great TR!!! I was happy to see this route up as I have been curious.
49 reifel : Hi Alex, excellent report as always. This flight catched my eye on day I saw it in Amadeus. Nice to read a report at last.
50 dutchflyboi : To be honest, I think that when the first batch got hired (the experienced crew that were hired) didn't understand and nor did EI explain the working
51 Post contains images aerlingusa330 : And this is why I don't fly UA. Attitudes like this one from this FA isn't conducive to attracting business and is rampant throughout UA. A reason fo
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