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Woeful IB, Wonderful NT, Part II  
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Posted (4 years 1 month 20 hours ago) and read 8299 times:

A continuation from the trip report published yesterday: Woeful Iberia, Wonderful Binter Part I

Las Palmas, Gran Canaria has a great spotting deck on top of the terminal building. There are signs and it is relatively easy to find. We headed up there to get an overview of the proceedings. The deck was filled with tourists desperate for their last rays of sun before heading back into the northern European frigidly cold winter.

LPA sees a large variety of flights, mostly charter and during the winter there are numerous flights from Scandinavia, the UK, Germany and the Netherlands. The most exotic arrival on the board this day was an Mauritania Airways flight from Nouakchott but we would be long departed from LPA by the time this flight was due to arrive.

NT155
Las Palmas - Tenerife South (Reina Sofia)
Binter
ATR72
EC-JCR

After an hour or so on the deck, we decided to check in for our next flight to Tenerife (South), go through security and head to the gate to ensure we got decent seats for the next sector. Another friendly encounter with Binter staff at check in and security was a breeze, even though the airport was busy.

We were only at our holding gate for a short time before the bus arrived to take us to our aircraft. This flight to Tenerife South Reina Sofia, would take 35 mins and would be operated by EC-JCR. A new registration and aircraft for me. The seats were red leather and the aircraft looked well maintained inside and out.



We had to hold for a bit at the end of the runway before departure, as the airport remained consistently busy. Another Binter ATR72 followed us to the runway.



There was an IB A340-600 at one of the far gates, so I presumed that IB operated one flight a day from MAD with the 346.



In the air and out and around over the airport again, with some nice views below climbing out of LPA, including a nice view of the airport below.



Mountainous landscape of Gran Canaria and a great day for flying



Service on board was similar to the TFN - LPA sector. Water and a chocolate wafer. Again the crew onboard were very friendly. I also picked up a copy of the airline’s inflight magazine.



A short hop and it barely felt like we’d got to our cruising altitude when it was time to descend into Tenerife South. The weather for flying today was great. Clear views of everything around us, including a great view of the snow capped Pico del Teide or Mt Teide on Tenerife, which the highest peak in Spain and is an active volcano - last erupting in 1909.



Another view, and getting closer to TFS



We seemed to just drop lower and lower at quite a rapid speed, before lining up for our arrival into TFS. TFS was opened in November 1978 by the Queen of Spain, after whom the airport is named. Tenerife's North Airport (Norte) was the island's only airport for many years, until during the early 1970s, it was decided to relocate some of it flights due to increasing foggy conditions. It also seems that the collision in 1977 of the two 747s certainly made the case for a new airport on the island that was not beset by the same climatic conditions. Today, TFS processes between 7 - 9 million passengers a year.



Almost there



A smooth landing, and a short taxi to our parking stand meant the end of our flight NT . Our luggage was available on a few minutes after entering baggage reclaim, and it was off to spend a few days in the sun. Of course, we found some time for spotting, which is quite easy from around the airport.

Pulling into our parking stand



Deboarding EC-JCR



Passing this Dutch bird on the bus to the terminal



Welcome to Tenerife South



Spotting from TFS

Luxair B737-700



Air Berlin B737-800



Air Mediterranee A320



From another vantage point near the terminal

Jet2 B757-200



Thomson B757-200



Air Europa B737-800



Monarch A320



Some airport views of TFS



Exterior of the main terminal building



Overall, my first flight experience on Iberia was poor, and the airline certainly seemed to live up to its less than stellar reputation reported via other trip reports on A.net. Whilst the hardware on IB was OK, and ground staff at MAD were polite, it was the cabin crew who really couldn't care less. I tried to search to see whether Iberia has ever won any customer service awards and unsurprisingly, I could not find any.

The return trip, from TFN - MAD was aboard an A321, which was marginally better, although we were nearly diverted to Valencia, because of “air traffic control problems” in Madrid! I did like MAD however, particularly Terminal 4 - what a great terminal. It’s a shame that the terminal is not matched by its main tenant. Our flights on Binter, in contrast, were excellent.

I am already planning my next trip back to the Canaries to fly Binter next year!


Eastern - Number One To The Sun
15 replies: All unread, jump to last
 
User currently offlineWideBodyroga From United States of America, joined Sep 2008, 613 posts, RR: 16
Reply 1, posted (4 years 1 month 17 hours ago) and read 8023 times:

Thank you for posting this. I really enjoyed both TRs. I'm sorry about your experience with IB. Alongside Alitalia they must be, hands down, the two worst airlines of Europe (to say the least). One should fly with them only if there's absolutely no other alternative (and that includes trains, boats and buses).

Thanks again!

[Edited 2010-09-01 06:56:30]


Visit my aviation page: http://widebodyroga.weebly.com/
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 2, posted (4 years 1 month 16 hours ago) and read 7949 times:

WideBodyroga - thanks for posting your comment and glad you enjoyed both parts. I had hoped to be surprised by IB and my expectations were fairly low to begin with, but even then, I still managed to wonder how they manage to operate a business - they don't seem to have much of a customer service orientation at all!


Eastern - Number One To The Sun
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6816 posts, RR: 77
Reply 3, posted (4 years 1 month 14 hours ago) and read 7720 times:

Hi Palmjet,

I really enjoyed the second part, too - again you posted some stunning spotter pictures!

Quoting Palmjet (Thread starter):
I am already planning my next trip back to the Canaries to fly Binter next year!

I'd recommend to try Islas Airways, too.


PH



Nothing's worse than flying the same reg twice!
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 4, posted (4 years 1 month 12 hours ago) and read 7608 times:

PH - thanks for the tip and comments. I am keen to try Islas as well. Will see what kind of fares they are offering when I am ready to book!


Eastern - Number One To The Sun
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6816 posts, RR: 77
Reply 5, posted (4 years 4 weeks 1 day 12 hours ago) and read 7092 times:

Quoting Palmjet (Reply 4):
I am keen to try Islas as well.

I was quite impressed by Islas back in 2007. The staff was nice and they served a good strong coffee on the morning flight between ACE and LPA.


PH



Nothing's worse than flying the same reg twice!
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 6, posted (4 years 4 weeks 12 hours ago) and read 6800 times:

thanks for the further tip P/H - I understand some other A.netters have experienced the strong coffee that Islas serves! Am looking at Islas now in combination with Binter. I understand however that many of Islas' ATR72s are older generation aircraft. I did see one ATR72-500 in TFN but most of the others all seemed to be older ATRs.


Eastern - Number One To The Sun
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6816 posts, RR: 77
Reply 7, posted (4 years 4 weeks 12 hours ago) and read 6795 times:

Quoting Palmjet (Reply 6):
I understand however that many of Islas' ATR72s are older generation aircraft. I did see one ATR72-500 in TFN but most of the others all seemed to be older ATRs.

They operate three relatively new ATR 72-500s built in 2007 and 2008 and two ATR 72-200s built in 1995 and 1996.


PH



Nothing's worse than flying the same reg twice!
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 8, posted (4 years 4 weeks 10 hours ago) and read 6714 times:

PH - ah it must have been the -200s that I saw mostly in TFN. Thanks. I wish them well - and it can't be easy competing with Binter either!


Eastern - Number One To The Sun
User currently offlineSevernaya From Russia, joined Jan 2009, 1413 posts, RR: 1
Reply 9, posted (4 years 3 weeks 6 days 13 hours ago) and read 6514 times:

Hi Palmjet,

Thanks for posting your trip report!

Quoting Palmjet (Thread starter):
Another Binter ATR72 followed us to the runway.

What a great paint-scheme! I love it!

Quoting Palmjet (Thread starter):
In the air and out and around over the airport again, with some nice views below climbing out of LPA, including a nice view of the airport below.

Simply beautiful!

Quoting Palmjet (Thread starter):
Whilst the hardware on IB was OK, and ground staff at MAD were polite, it was the cabin crew who really couldn't care less.

I found this myself also the few times I flew IB, planes and ground staff are relatively okay, but the cabin crew is working with such a bad attitude that you forget about the ground staff & hardware and it leaves you with a bad impression of them.

Great trip report!



Всяк глядит, да не всяк видит.
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 10, posted (4 years 3 weeks 6 days 11 hours ago) and read 6480 times:

Severnaya - that's exactly how I felt with IB, the fact that all the hardware seems to be in place becomes quickly forgotten. It's true that a crew really make the flight great (or terrible)!


Eastern - Number One To The Sun
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3284 posts, RR: 12
Reply 11, posted (3 years 7 months 2 weeks 5 days 19 hours ago) and read 5571 times:

Hi! I found your TRs just in time! I'm off on nearly an idential routing to you on Saturday:
BA LHR-MAD
IB MAD-TFN
NT TFN-LPA
IB LPA-MAD
BA MAD-LHR

Hopefully the IB sectors won't be too bad. Binter looks like they do a pretty good job on those short sectors. I'm just hoping for some nice warm weather!



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 12, posted (3 years 7 months 2 weeks 5 days 10 hours ago) and read 5202 times:

Hey gabrielchew - nice to hear from you. Have fun. I've just come back from there again - did it again this year too although this year, we flew a combination of Islas and Binter flights from TFN-LPA-ACE-LPA-TFS. Weather was stunning for the whole time we were there - hardly a cloud in sight!

Look forward to hearing about your experiences, particularly on IB!



Eastern - Number One To The Sun
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4270 posts, RR: 51
Reply 13, posted (3 years 7 months 2 weeks 5 days 9 hours ago) and read 5125 times:

Hi

that was a nice report, great pics from LPA (the view down) and Mt.Teide. I liked Tenerife a lot, for me the most beautiful island of the Canaries. I can only agree with you about NT. A good carrier with friendly crew, and good service for these short durations. Next time I would personally just go for Islas to try a new carrier also.

Regards
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 14, posted (3 years 7 months 2 weeks 5 days 8 hours ago) and read 5081 times:

Nice report and pictures, specially the TFS pics.


Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 15, posted (3 years 7 months 2 weeks 2 days 17 hours ago) and read 4630 times:

Airbuseric and MSS658 - thanks for your comments. Glad you enjoyed the report. I have just come back from TFS again - this year we also flew with Islas Airways to ACE which was also a great experience.


Eastern - Number One To The Sun
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