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SU AMS-SVO-PVG-AMS In J (many Pics)  
User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Posted (4 years 2 months 4 weeks 1 day 4 hours ago) and read 19320 times:

Trip report AMS-SVO / UUEE), Russia">SVO-PVG / ZSPD), China">PVG 5 September 2010 in J

AMS-SVO / UUEE), Russia">SVO
13:10
Seat 2A
Airbus A320
Class J

After reading many many trip reports I thought I'd give it a go! I travel east a couple of times a year and usually take our national airline KLM from Amsterdam straight to Shanghai. For this trip I had something else in mind as I was traveling together with a Russian acquaintance. It just so happen to be that Aeroflot had a special on business class tickets so I bought a return AMS-SVO / UUEE), Russia">SVO-PVG / ZSPD), China">PVG in J for half the price of a KLM ticket! . I looked for trip reports on SU business class but couldn't find many. So here I'm sharing my experience with the world.

Like I wrote before I usually fly KLM from Amsterdam on this route and haven't had any experience in business class on other airlines.

After a short stop in the KLM Crownlounge (52), no pictures because there are plenty available, I headed to the gate (D18) and saw a huge cue waiting for security checks. Luckily a security officer pulled all J passengers forward so we could board the aircraft first. I haven't seen this before at AMS and was pleasantly surprised.

Before I boarded I took a quick picture of the aircraft (VP-BKY) as she was loaded for departure. I was greeted at the door by a friendly attendant dressed in orange and after I took my seat (2A) she served a welcome drink. I chose water but you could also choose orange juice or champagne. She pointed out that the menu was situated in the seat pocket and I immediately had a look. I noticed that the meal was going to be a lot more elaborate then the "lunchbox" on KLM's Europe Select flights. There was a choice of Australian lamb with black and white rice with mint herbs and steamed zucchini, Baked mediterranean sea bream with jasmine rice pumpkin and steamed zucchini or chicken breast with goat cheese and caramelized red onions. All dishes had wine recommendations. Dessert was chocolate caramel cake. I was already looking forward to my choice, Australian rack of lamb!

The seats are also MUCH better then on short-haul KLM/AF flights. The blue leather seats were very comfortable and had ample legroom.
We pushed back about 15 minutes late and had to taxi all the way to runway 36L which took about 15 minutes. We finally took of 30 minutes behind schedule. During taxiing the head purser took orders for the meal service. About half an hour after take off the meal service started with a hot towel after that a napkin was placed on the table. The starter consisted of three peaces of meat, bresaola, well done beef and smoked turkey served with a dill cream cheese. It tasted very good. The main course (I chose lamb) was a bit over cooked but that's to be expected on an airplane. Overall it tasted good especially the rice was very nice. The red wine was a tasty Merlot from Chile. After the meal I was waiting for the dessert to be served but that never came? Overall the service was OK although I find the KLM crew more attentive.

After the meal service I watched a movie on my iPad, even though portable media players were available. With a selection of popular movies both Russian and US.
The rest of the flight was a pretty uneventful and we arrived in Moscow 30 min. Behind schedule. Upon arrival I went to the transfer desk and a lady gave me a voucher for the "Classic" lounge. Because I had to meet my acquaintance at the Skyteam "Amber" lounge I first went there. This was a bit of a shock because the lounge was really small and very crowded. The food choice was limited to say the least and the sandwiches looked like they had been there a while.
I met up with my acquaintance and we decided to go to the Classic lounge upstairs across from gate 42. This was a lot better, bright and with a lot more seats. We stayed there for a while and then proceeded to the gate. We were driven to the plain by bus so no preferred boarding for J passengers.

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Starter with smoked turkey and bresaola
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Main with Australian lamb
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Seat controls
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Aproaching Moscow
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Moscow terminal F
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SVO Terminal F Classic Lounge
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5 September 2010
SVO / UUEE), Russia">SVO-PVG / ZSPD), China">PVG
SU0527
21.20-10.10+1
Airbus A330-200
Seat 1K

We arrived at the plane by bus. And boarded via stairs and we turned left into the J cabin. My seat was 1K at the bulkhead. The seat was very comfortable and there was more then enough legroom. We were served a welcome drink, champagne, and were handed an amenity kit and headphones. We also received menus. The load in J was very low 25%. But I guess that means better service for us  .
After a couple of minutes the flight attendant came back to ask us what we chose to eat. I have attached a picture of the menu, I chose the baked mediterranean sea bream with jasmine rice.

After about one hour into the flight the crew started the meal service. First we were served an appetizer a breadstick with cheese and a canapé with mushroom.
After that we had a starter with three different kinds of fish and caviar, followed by a salad. Then the main course of sea bream with rice. For dessert we had a piece of almond and pineapple cake. I must say that this was the best tasting meal I ever had on an airplane! The food was very tasteful and nicely presented. Everything was served with a smile by our attendant.

After checking out the IFE system with a limited choice of movies and documentaries I decided to watch an older comedy but after a few minutes the system froze. When I pointed this out to the flight attendant she apologized and rebooted the system for me after which the IFE worked fine. After the movie I decided to get some sleep as it was going to be a long day in Shanghai. When I woke up we only had one hour and a half to go and breakfast was prepared. We were served a sandwich with cheese and smoked turkey and a hot dish of tomato and chicken accompanied by a piece of pastry. Soon after that the captain announced our decent into PVG / ZSPD), China">PVG.

To summarize my first experience on Aeroflot Business class, I must say that I was surprised by the quality of the inflight service and the quality of the food. The crew was friendly and helpful. The ground experience in SVO / UUEE), Russia">SVO however leaves much to be desired, but as I heard from my Russian friend they are investing $10 million to improve that in the next few years.


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SU A330-200
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Our seats for the next 8 hours
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IFE froze
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Best dessert ever on an airline  http://i761.photobucket.com/albums/xx258/Bobby_NL/IMG_4163.jpg
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Breakfast
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Getting close to PVG
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Swiss Air taking off
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Return flights:
12 September 2010
PVG / ZSPD), China">PVG-SVO / UUEE), Russia">SVO
SU0528
11:40-17:40
Boeing 767-200
Seat 2A

After a week in China I was ready to go home. Before I got there I had a long trip ahead of me. We got into the airport on time and check in was opened two and a half hours before departure. After security (PVG / ZSPD), China">PVG has VIP security for J) we headed for the lounge at gate 69. I have only ever used the lounge in terminal 1 at PVG / ZSPD), China">PVG which is located at the gate (downstairs) for KLM. In terminal 2 there is a combined lounge on the second level. This lounge is bigger then the KLM lounge at terminal one but doesn't offer much more food or drink choices. We stayed at the lounge for about one hour before proceeding to the gate. At the gate the Boeing 767-200 was waiting for us. We were greeted on board by a friendly staff who pointed us to our seats (2A). When I first saw the seats they looked old and worn, but once I sat down I found them to be even more comfortable then the seats on the A330. You could see that this aircraft was a bit rough around the edges but still OK. Very soon we found out that the flight was not going to depart on time (again, as often the case at PVG / ZSPD), China">PVG) and that we had to wait for 40 minutes. Fortunately it was exactly 40 minutes so I could still catch my connection to AMS in SVO / UUEE), Russia">SVO. The plain took off at 12:25 from runway 36L.

Soon after departure the staff came round to take the menu orders. This time the choices were roasted duck, pan-fried sword fish or vegetable lasagna for main courses. The meal started with a steamed shrimp dumpling and a deep fried wonton followed by smoked salmon, marinated prawn, roasted duck breast and glass noodle salad. After that we had a salad with artichoke hearts and garlic croutons and a seafood corn soup. For the main I had roasted duck which, unfortunately was a bit tough. The garlic mashed potato that came with it was very delicious though. For dessert I had strawberry ice cream with blackberry coulis which was absolutely delicious. All in all a very tasty meal. Meal service was done very professional by the crew.

What I didn't like was the fact that IFE was very very poor. You could opt for the portable digiplayer but that's hardly an option on a ten hour flight. There was a "big" screen at the front bulkhead but one bulb in the projector was broken so it only showed green and red. Luckily I carry my own entertainment so I wrote this report and watched some movies. Later staff fixed the problem and the screen was OK. About an hour and a half before landing we were served a snack. Two slices of French bread with fish and a pastry with fruit and some grapes. After the snack the captain announced our decent into Sheremetjevo airport and we touched down about 5 minutes behind schedule. Upon arrival I said goodbye to my Russian friend and proceeded to the transfer desk. I have read horror stories about transferring in Moscow but I found it to be quite easy. I proceeded to the lounge and waited for the final section of my trip to Amsterdam.

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Lounge at PVG Terminal 2
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High Tech Toilet at lounge  http://i761.photobucket.com/albums/xx258/Bobby_NL/IMG_0474.jpg
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LH 747 destination FRA
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Snack before arriving at SVO
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12 September 2010
SVO / UUEE), Russia">SVO-AMS
20:55-22:25
SU0227
Airbus A319
Seat 2A

I was taken to the aircraft by bus from terminal F. When I boarded the aircraft I saw famous Dutch soccer coach Dick Advocaat who is currently coaching the Russian national team. I was handed my welcome drink (orange juice) and the menu was presented. Because I was still pretty full from the last meal I decided to go for the fish choice which was Norwegian salmon filet with caramelized red onions and dill glazed zucchini. I have attached a picture of the rest of the menu.


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Life is tough for football coach  http://i761.photobucket.com/albums/xx258/Bobby_NL/IMG_4422.jpg
[img]http://i761.photobucket.com/albums/xx258/Bobby_NL/IMG_4423.jpg{/img]
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[Edited 2010-09-21 03:31:10]

27 replies: All unread, showing first 25:
 
User currently offlineAR385 From Mexico, joined Nov 2003, 6588 posts, RR: 35
Reply 1, posted (4 years 2 months 4 weeks 21 hours ago) and read 18441 times:
Support Airliners.net - become a First Class Member!

Great trip report. I had a good laugh by reading what it says at the end of the menu. While in most airlines it goes something like:

"We apologize if due to customer demand we do not have the entreé of your first choice" or something along those lines.

On the SU menu, they have:

"We apologize if we run out of something in the menu"


User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 2, posted (4 years 2 months 4 weeks 21 hours ago) and read 18408 times:

I have often wondered about the service on Aeroflot in Business on both the European legs as well as longer international ones. Thanks for satisfying my curiosity.

The meals look great though I am a bit surprised that AMS-SVO and SVO-PEK have two of the same dishes. Would have thought there would be a change in dishes.

Its a shame I never got to try out Aeroflot back when I used to a frequent Skyteam flyer. Looks like I missed out on a nice little airline.


User currently offlineairbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 3, posted (4 years 2 months 4 weeks 20 hours ago) and read 18238 times:

Welcome on a.net, congrats with your first post!

Great report, indeed SU is not covered much, also Y class reports are hardly seen here.

Must say, the menu is very good, and as you mentioned, a real business class section on the narrowbody fleet is definitely better then what KLM has on offer today. I still remember the good old days on KLM's 737's with the 2-2 layout. Sadly gone since years already.

Quoting bobbosters (Thread starter):
At the gate the Boeing 767-200 was waiting for us.

A B767-300, since SU does not operate the -200.

Quoting SR 103 (Reply 2):
Looks like I missed out on a nice little airline.

Little?  Wink

Regards
Eric

[Edited 2010-09-21 11:01:12]


"The whole world steps aside for the man who knows where he is going"
User currently offline767747 From United States of America, joined Jan 2005, 1965 posts, RR: 24
Reply 4, posted (4 years 2 months 4 weeks 12 hours ago) and read 17455 times:
Support Airliners.net - become a First Class Member!

Really good report! I'm really impressed into how Aeroflot looks in Business Class. This is an airline you don't hear much about, but one I've been wanting to read about for sometime. The food does look really good on your flight to PVG .. that desert does look really tasty!

I'm amazed that SU is pretty much the only airline in Europe that has a 2-2 config in Business Class anymore; those seats on the A319 and A320 are really nice!

Thanks for sharing!

Matthew (767747)


User currently onlineMEA-707 From Netherlands, joined Nov 1999, 4358 posts, RR: 35
Reply 5, posted (4 years 2 months 4 weeks 6 hours ago) and read 16981 times:

Can you transfer via Russia without a visa? I have friends who claim that even for a flight like this you need a visa based upon invitation, the red tape woudn't make this an attractive option.


nobody has ever died from hard work, but why take the risk?
User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Reply 6, posted (4 years 2 months 4 weeks 4 hours ago) and read 16924 times:

Quoting MEA-707 (Reply 5):

You can stay in the airport for up to 24 hours without a visa. Even transfer between terminals can be done without a visa. It really is a good option if you flying east because lay overs are usually short. So you don't loose too much time.
Prices are a lot more interesting then KLM out of AMS!!


User currently offlineSevernaya From Russia, joined Jan 2009, 1433 posts, RR: 1
Reply 7, posted (4 years 2 months 4 weeks 3 hours ago) and read 16850 times:

Nice TR, thanks for sharing!

Quoting airbuseric (Reply 3):
A B767-300, since SU does not operate the -200.

Boeing 767-300ER  
Quoting 767747 (Reply 4):
I'm amazed that SU is pretty much the only airline in Europe that has a 2-2 config in Business Class anymore; those seats on the A319 and A320 are really nice!

Rossiya also has 2-2 in J.

Quoting MEA-707 (Reply 5):
Can you transfer via Russia without a visa?

It depends on which airport you're flying to and it also depends on nationality and point of departure. On international flights via SVO and DME it's in general possible if you fly with one airline both legs. This kind of trip AMS-SVO-PVG can easily be done without having a transit-visa as you arrive in F and depart from F, or E (if you take the AMS-SVO by KLM).

Quoting bobbosters (Reply 6):
You can stay in the airport for up to 24 hours without a visa.

Provided you have confirmed flights and do not require to leave airside. Check http://svo.aero/en/transit/rules/ for more information considering rules of SVO airport.



Всяк глядит, да не всяк видит.
User currently offlinetk747 From Australia, joined Sep 2009, 341 posts, RR: 1
Reply 8, posted (4 years 2 months 3 weeks 4 days 18 hours ago) and read 15684 times:

Wow what a great TR thanks for taking the time to write it up!

Aeroflot's J product looks right up there. The cabin on the A332 looks very modern and the seats on the A320 very comfortable. What surprises me most is how well presented each of the meals are. The uniform also looks fantastic on the FA.

TK747


User currently offline123 From Bolivia, joined Nov 2003, 747 posts, RR: 3
Reply 9, posted (4 years 2 months 3 weeks 4 days 7 hours ago) and read 15386 times:

Quoting tk747 (Reply 8):
cabin on the A332 looks very modern

Looks just like TK's cabin on the 343 I used last evening from IST/GRU. Nice product.


User currently offlinereifel From Germany, joined Feb 2005, 1383 posts, RR: 1
Reply 10, posted (4 years 2 months 3 weeks 4 days 4 hours ago) and read 15271 times:

Very interesting report about an airline not that much covered. I guess you travelled while they still used the old terminal in SVO?

User currently offlineOA260 From Ireland, joined Nov 2006, 27299 posts, RR: 60
Reply 11, posted (4 years 2 months 3 weeks 4 days 2 hours ago) and read 15203 times:

Great report as others have said SU reports are rare and it was different than I thought it would be. I love the menus. The cheesecake is indeed the best dessert  

Great to see that SU have a decent product.

OA260


User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Reply 12, posted (4 years 2 months 3 weeks 4 days ago) and read 15100 times:

Quoting reifel (Reply 10):
Very interesting report about an airline not that much covered. I guess you travelled while they still used the old terminal in SVO?

Yes, they should have already transferred all Skyteam flights to the new terminal but that's all been delayed. I understand that they are gradually transferring flights now. I hope to use the new terminal next time I travel on SU.


User currently offlineSevernaya From Russia, joined Jan 2009, 1433 posts, RR: 1
Reply 13, posted (4 years 2 months 3 weeks 3 days 23 hours ago) and read 15010 times:

Quoting bobbosters (Reply 12):
Yes, they should have already transferred all Skyteam flights to the new terminal but that's all been delayed.

Not sure what you mean with Skyteam flights, but KL and AF are already using the new E-terminal since July.

Also the majority of Aeroflot flights already depart from the new D-Terminal, not all yet though but every few days more flight number are being transferred to D.



Всяк глядит, да не всяк видит.
User currently offlineakhmad From Netherlands, joined Sep 2005, 2500 posts, RR: 53
Reply 14, posted (4 years 2 months 3 weeks 3 days 8 hours ago) and read 14565 times:

Hi Bob,

Welcome to A.net! Awesome beginning, I must say, with lots of great pictures.

I have read another satisfying J experience with SU from fellow A.netter Abrelosojos. Good to know that SU maintains the standard. The European service looks indeed more appealing than KL Europe Select.

Did you engage in conversation with Dick Advocaat?

Thanks for sharing and hope to see more installments of yours.

Cheers from Wageningen,
Suryo



Friends forever
User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Reply 15, posted (4 years 2 months 3 weeks 3 days 3 hours ago) and read 14443 times:

Quoting akhmad (Reply 14):
Did you engage in conversation with Dick Advocaat?

Just a few words, he seemed very tired after the (lost) qualifying match against Slovakia  


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8588 posts, RR: 54
Reply 16, posted (4 years 2 months 2 weeks 6 days 22 hours ago) and read 13833 times:
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Great report and pictures, thanks for sharing with us.

I've always loved the current SU colour scheme, all their planes look great in it!

The contrasting interiors are interesting, I kind of expected the A330 seats to at least be the same colour as the narrowbody fleet, guess it spices up the cabin a bit! Just looking at the 767-300 seats just shows how old these are compared to todays seat offerings, like a different world!

Food and presentation looks pretty darn decent, have to say I'm very impressed!

Thanks again.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Reply 17, posted (4 years 2 months 2 weeks 2 hours ago) and read 13267 times:

Quoting BA319-131 (Reply 16):
Just looking at the 767-300 seats just shows how old these are compared to todays seat offerings, like a different world!

I was surprised that they were more comfortable then the new seats, specially in the lie-flat position you don't slide off off them as easy as on most of the J seats.


User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 18, posted (4 years 2 months 1 week 6 days 12 hours ago) and read 13020 times:

Thanks also for sharing your trip with us, and welcome to the TR writer community  . I am not surprised by SU's JCL offering and actually believe they are a good value carrier. I reviewed them in 2007 (http://www.airliners.net/aviation-forums/trip_reports/read.main/115609/) and their catering and service was much better than I had anticipated. It is good to see that the quality remains good. For intra-European flights, I almost always think the more "exotic" option is going to be better.

Some random observations:

+ The SU "Classic" lounge looks VERY Russian to me  . I could have been in a train station in Irkutsk for that matter.
+ Meal service really stands out
+ Is it me? Or, is the Garuda livery appalling? Or, maybe I just think the tail looks like the new equally crappy MK livery ... in blue?!

Saludos,
A.



Live, and let live.
User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Reply 19, posted (4 years 2 months 1 week 1 day 1 hour ago) and read 12327 times:

Quoting abrelosojos (Reply 18):
I reviewed them in 2007 (http://www.airliners.net/aviation-forums/trip_reports/read.main/115609/) and their catering and service was much better than I had anticipated.

Dear Abrelosojos,
Thanks for your comments, I have really enjoyed reading your trip reports! Yours was the only one of SU J on Airliners, so it was basically you that made me decide to take SU so I owe you  
I will be looking forward to your next report, I will post another report mid Nov after my trip AMS/CDG/LAX/LAS/ATL/CDG/AMS mostly with AF in J.


User currently offlineRTWflyer From American Samoa, joined Oct 2010, 48 posts, RR: 0
Reply 20, posted (4 years 2 months 1 week 1 day ago) and read 12284 times:

Hi BobBosters,

thanks for this nice TR! I am really impressed with the intra.european cabin/seats. They look very nice.
C Class on the long-haul also exceed what I expected. The 767 did seem a bit used and tired.
From the look of it, I would say the meals looked more like "home-cooked" meals, rather than meals you usually get on airlines.
As it seems, SU certainly has a lot of potential.

Greetings

[Edited 2010-10-12 07:18:21]


Longest light ever: TG 795 LAX-BKK A340-541 (HS-TLC "Phitsanulok", MSN 698) Nov. 2007, takeoff to landing 18hrs 25 min
User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Reply 21, posted (4 years 2 months 6 hours ago) and read 11383 times:

Quoting RTWflyer (Reply 20):
As it seems, SU certainly has a lot of potential.

I would certainly recommend it to anyone!

Quoting RTWflyer (Reply 20):
I would say the meals looked more like "home-cooked" meals

Not only did it look like home-cooked but it tasted like home cooked as well  


User currently offlinegardermoen From Australia, joined Jul 1999, 1523 posts, RR: 1
Reply 22, posted (4 years 2 months 4 hours ago) and read 11292 times:

Nice report and pictures. I'd really like to fly Aeroflot to see what they are like.

The glasses and salt and pepper set look very "souvenirable"!!


User currently offlinebobbosters From Netherlands, joined Jan 2010, 9 posts, RR: 0
Reply 23, posted (4 years 1 month 3 weeks 5 hours ago) and read 10439 times:

Quoting gardermoen (Reply 22):
The glasses and salt and pepper set look very "souvenirable"!!

I know I had some problems to control myself  


User currently offlineThe777Man From United States of America, joined Jul 1999, 6671 posts, RR: 55
Reply 24, posted (4 years 1 month 2 weeks 6 days 21 hours ago) and read 10269 times:

Very nice report with very nice pictures! Aeroflot looks really good, way better than most Euopean airlines in business, especially on the intra-Europe flight. The F/As new uniform looks vere nice as well. Nice that Aeroflot has real J seats on the A320 as well unlike the other European carriers having Y seats, blocking a middle seat and call it Business class.....

I don't know why they have the old hammer and sickle logo; they should create something new.

Food looks amazing!

Quoting abrelosojos (Reply 18):
+ Is it me? Or, is the Garuda livery appalling? Or, maybe I just think the tail looks like the new equally crappy MK livery ... in blue?!

Hi Alex! No, it's not just you; the new GA livery along with the new MK livery are REALLY crappy!!

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
25 Post contains images bobbosters : You're right 777Man, I recently flew KLM/AF "Europe Select" and the service was nowhere near as good as SU! Unfortunately SU seems to be the exceptio
26 MSS658 : Nice report, it looks like SU brought some changes in the 306ER since they got them from KLM. I have flown the KL 767-306ER many times over the atlant
27 bobbosters : He used to be the Belgian (national team) coach, but could earn more in Russia
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