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Thai TG 916: 02/JUL/10: BKK-LHR: << First >>  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Posted (3 years 12 months 14 hours ago) and read 32767 times:

Feedback always appreciated.




I > Background:
As some of you are aware, I had temporarily located to our Bangkok office for 3 months to build some client relationships. As much as I love Bangkok, it can become a handful … especially at the state of near civil war that has been going on in the country when everything shuts down. Anticipating trouble, I decided to getaway and scouted the internet for pleasant deals. Thai Airways was having a great First Class sale on their LHR flights and the price was competitive compared to their Business product. Having never flown them in FCL, I decided it was time to “pamper” myself as see how smooth as silk Thai can be.

In general, there are very few intercontinental First class reports on A.Net – and, I think this will be the first for 2010 for TG’s FCL product. Interestingly, I found 3 other reports in total on TG FCL – 1 each on BKK to LHR, FRA, and SYD.

II > Pre-Flight:

a) Before Airport:
Thai Airways is the national flag carrier and largest airline of Thailand. A founding member of Star Alliance, Thai flies to 71 destinations in 34 countries, using a fleet of 98 aircraft.

Booking was done at Thai’s website at www.thaiair.com. The site is clean and I was soon able to buy my ticket – including chose my seat. I could also go back and view and edit my seat selection with no problem. There was no ability to change my ticket however … but that is really a super advanced function.

b) At Airport:
Suvarnabhumi Airport in Bangkok is one of the world’s largest and an appropriate hub at the cross-roads of global aviation routes. A controversial project plagued with delays, corruption, and operational issues, BKK has improved over the years and now is usually lauded for its overall quality.

Royal First Class passengers on Thai Airways benefit from its unique partnership with the airport authority and this is manifested in an exclusive check-in heaven. At the very beginning of the terminal so VIP’s can get dropped first and whisked away from the masses, TG’s Royal First Class (TG-RFC) zone is as exclusive as you can get – outside a private jet that is. There were several porters standing outside the entrance shocked when I whisked by them with my carry-on not needing help. As soon as I entered the airport, there was a woman standing with names of passengers – spotting my name and verifying it, she quickly introduced me to her colleague who would be my personal guide through the process. She quickly took my travel papers and called for a porter who took away my carry-on. All three of them were most pleasant full of warm smiles. The lady escorted me to the check-in lounge and another staff member got a cold towel and a welcome drink – very refreshing, don’t know the name. The lady asked me to relax and that she would be back after having done with the formalities. Soon, I was joined in the area by some high ranking Thai general and later by Miss Universe 1988 from Thailand. The entire area felt extremely exclusive and suddenly I began to wonder how I put up with J class all these years. Oh God, it is going to be tough getting back to reality!

Anyways, the sweet lady soon returned with my boarding pass and passport, and directed the porter to escort me to the lounge. I thanked her – and then was whisked to a separate area for passport control and security. After this was done, the porter began to take me to the Royal First lounge. However, since I had some shopping to do, I told him I’d find my way. He thanked me for flying Thai and went about. Now, this is where I am going to do a side-bar and vent about the lack of signage at BKK. I am no airport novice and the confusing layout and minimum signs and various levels made me walk twice as much (in wrong directions) before making my way to the Royal First Lounge.

Now, I have been to literally hundreds of lounges around the world, and I can attest that the First Class Lounge at Bangkok is undoubtedly the absolute best in customer pampering. An agent greeted me and asked if I wanted a private room (I declined) and then took me to a seat. She asked whether I wanted a massage (HELL YES!) and booked me the same at the Royal Spa. As soon as she disappeared, a waiter appeared asking if I wanted to eat and brought me the menu. It was pure decadence and I indulged in every bit of it sampling the excellent food from the menu (besides a buffet option), checking out the various rooms (lots of hidden private rooms, etc.), and scanning the business center. Later, I made my way to the Royal Spa, where an escort immediately took me to a private First Class room and brought me a welcome drink as I waited for my masseur. I got both the shoulder and neck massage, and the foot massage and both really were absolutely amazing. This is not the cheap 10 minute “therapy” you get at the Clarins “spa” and the hard-sell of Clarins products at Air France in Paris. This was the real deal … though, (thankfully) no happy ending was offered. It got me completely relaxed and I profusely thanked my attendant and gave her a generous tip.

I returned to the lounge briefly … and one of the lounge attendants said London was boarding and that she would walk me to the gate. She asked if I needed help with my bag (NO) and walked me to the gate. Approaching the gate, she asked for my boarding pass and whisked me past the other passengers and bid me farewell. Interestingly, she did not go all the way and introduce me to the crew.

As soon as I entered the TG 744, I was greeted by the usual Thai greeting by the senior male purser (in his 50’s) and walked to my seat. He chatted with me using my name and introduced me to a Thai woman in her 40’s who would be one of the main FA’s. Soon thereafter, a younger man in his 30’s came and introduced himself as well. All very classy and pampered. Very soon, the woman brought me hot towels and some champagne. Menus were handed to us in a folder and Pyjamas were brought in.

F load was 50% - though, I was the only revenue passenger on board. There was a Thai couple working for TG, and a British couple who were on an award ticket sponsored by their son who lives in Australia. It felt very exclusive and what I imagine travel in the old days used to be – where you got to know your fellow passengers – a complete departure from the mass market Emirates stuff.

Airport - External:

(Bangkok Airport – First Class Area)

*
(Porters eager to help)

*
(Lady with all FCL passenger names)

*


Check-in:

(Thai First Class Check-in Area)

*

*

*
(I could get used to checking-in like this for all my flights)

*
(Check-in area – behind the walls)

*
(My man)


Airport - Internal:

(Eclectic mix of carriers)

*

*

(FIDS)
NONE

(Post Security @ BKK)


*

*
(FCL Buggies on Arrival)

*
(For me, BKK has really poor signage)

Scenes of the tarmac:
NONE


Lounge

(Thai’s Royal First Class Lounge & Spa – My FAVORITE in the world – thus far)

*

*

*
(Food Options & My Choices)

*

*

*

*

*

*
(Spa Treatment)

*
(First Class “Room” @ Spa)

*
(Waiting for the masseur to call me…)

*
(Therapy Room)

*
(And, the wonderful ladies)

*
(Other parts of the lounge – special rooms to discover, bathrooms, etc.)

*

*

*

*

*

*

*

*

*
(For ONCE, I agree with Skytrax)

Boarding:


(Gate area)

*
(Boarding)


III> In-Flight:

a) Service Schedule + Impressions:
Like any good First Class service, service was tailored to passenger needs. As mentioned, prior to take-off, drinks – hot/cold towels – newspapers – menus. At my seat, there was the “Thai Stationary Packet” which included the famous DND sticker, postcards, etc. Pyjamas were brought soon thereafter along with amenity kits. Slippers were already near the seat.

After take-off, lunch service commenced. Prior to landing, another meal service. Lots of food options in the middle.

b) Aircraft + Seats:
There is something extremely elegant about a Boeing 747-400 that the Airbus 380 will never have. Thai’s 744 embody that graceful spirit with the aircraft looking classy inside and outside.

While airlines have whizzed past Thai’s hard product with their suite based offerings in First Class, there was still something remarkably warm and graceful about TG’s F. The wood-like finish coupled with a graceful use of soothing colors and topped with an extremely private and spacious cabin ensured that I almost overlooked the lack of a suite. The seats themselves were extremely comfortable and made for an awesome full-flat bed … together with a turn down service. The only thing that I *really* missed was the lack of privacy. However, I will gladly take this for the “it hurts my eye” faux gold that is considered “classy” at a certain airline in the Gulf.

The other place where the age of the aircraft shows is in the bathrooms. While they are stocked with nice Ferragamo products (though, whatever happened to Bvlgari?!), the dingy yellow lighting was a reminder of how long this aircraft had been flying.

Aircraft:
(744 @ BKK)


Views from Aircraft:

(Sister ship)

*
(And the rival)

*
(Beautiful and distinct BKK)

*
(I wanna fly these!)

General Seat Views + Seat Legroom

(Seat)

*
(Front of seat)

*
(More seat area)

*
(Seat controls)

*
(And, power)

*
(Legroom)

*

*
(Blanket)

*

Seat Recline + Angle View:


*


Cabin:


*

*
(Bathroom Amenities)
*

*
(JCL)

*

*
(Upper Deck)

*

*
(Closet)

*


c) Meal + Beverage:
FCL meal service should be special. Thai definitely did not disappoint in this regard – however, there is room for improvement. Crisp linens signaled the commencement of the meal service. Before delving into the details, I must say that I wasn’t impressed by the crockery used by Thai. The glasses looked a tad “blah” for a premium First cabin. Anyways, the meal service commenced with a generous offering from the diverse bread basket. The first meal service started with some excellent rice crackers with pork dippings, followed by Russian caviar. Now, the entire caviar serving was flawless. Both the flight attendants (40s woman and 30s man) served from the caviar trolley and did it with panache … all along with the vodka which any good caviar serving should have. I ate through it and was soon offered seconds – which I declined. This caviar was followed by an excellent combination of lobster and tuna. Finally, came the main course. There were 4 choices and I chose the stir-fried tiger prawn. It was succulent and absolutely delightful – the perfect use of Thai spices and served with steamy rice. All excellent and I devoured it. I thought the quantity was a tad small … but am pretty sure I could have asked for seconds. Anyways, the main course was followed by an awesome fruit platter and cheese (I declined) and topped with a desert which was a crepe. Frankly, the desert was a bit disappointing and more JCL than FCL. Thankfully, it was drowned by excellent port.

The second meal service commenced 90 minutes prior to touchdown. It started with some OK starters followed by hands-down the best soup I have ever had on a flight. The Tom Yum Gum was better than most restaurant Tom Yum soups I have had … and I am a Tom Yum snob! It was just out of this world. Again, there was a choice of 4 mains, and I went for another excellent barbecued duck in Thai curry. This was topped by the decadent walnut and date cake … with my usual glass of port wine. BTW, I think I am addicted to port wine. Oh, I digress.

Beverage choices were excellent – though, I don’t know if they still serve Blue Label in FCL on TG. I was impressed by the choice of champagne – DP 2000 or Bollinger 1999. I was served from the bottle Bollinger 1999 in the beginning – and I had not paid attention to this – and immediately after tasting it, I knew what it was. Immediately, I called the crew and requested DP 2000. Ever since that time, my DP 2000 was never empty!

(Menu)

*

*

*

*

*
(Welcome champagne)

*
(1st Meal Service)

*

*

*

*

*

*

*

*
(Snacks en-route)

*

*
(2nd Meal Service)

*

*

*

*

*
(Old School Bar)


d) Inflight Entertainment:
This is probably Thai’s biggest shortcoming. Their current IFE just does not cut it. While their hardware (seat) is still amongst the best (but, not a top 10), their IFE barely qualifies for the “also ran” category for a top notch airline. Don’t get me wrong, it is still an AVOD system with enough movie choices to keep a lot of people busy – but, it is simply not competitive in today’s marketplace. Thankfully, the movie choices were actually interesting … though, one had to watch it on small screens. Perhaps, I have just been pampered by the other carriers of the world! The head-phones were OK … though, what’s up with half the non-movie/TV features of the IFE not working?!

As always, the “Sawasdee” in-flight magazine was outstanding and had the right balance of articles and airline info.

(Controls + Headset)

*
(IFE System)

*

*

*

*

*

*

*
(Hmmm…)

*

*

*

(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
Thai’s crew were absolutely outstanding. They were distinct and distinguished, and recognized the nuances of excellent service to the discerning First Class traveller. I observed them throughout the flight and was absolutely impressed by their individual approach to each of the clientele. For example, for the British couple who wanted to sleep, their approach was much more “hands-off”, for the exciting airline kid in me, much more “hands-on”. From the moment they greeted and escorted me to my seat, to the end of the flight, when all crew members came and thanked me for flying, there was an amazing sense of genuine warmth ... each of them in every instance addressed me by my name, and remembered all the individual touches. Some highlights:
+ Always pouring champagne/etc. at my seat
+ When I poured some café on the table, an attendant appeared from nowhere to clean it up and was all apologetic
+ Coming and asking if I wanted a photo taken as I was clicking pictures
+ The whole “anticipate needs approach” – turning on my light, picking up my magazine, tucking me in to the duvet, gently waking me up when requested with a hot towel ... all without appearing “pushy”
+ Entire service and every request was done with a smile and no request sounded too much

Basically a group of crew who went out of the way to make me feel at home and make the flight a truly memorable one. Just pure awesome and service from the heart.

IV> Post-Flight:
Landing at LHR was smooth and I was soon gate-side. Interestingly (and surprisingly), there was no escort to greet FCL passengers on arrival.

(LHR Arrival – the unique TG arrival token)

*
(LHR)

*

*

*

*


V> Impressions + Scores:
Thai Airways’ intercontinental First Class is near flawless. First of all, the service on the ground in Bangkok is truly stellar and probably a global benchmark. Not only are the facilities top notch, the personnel truly make you feel welcome and take the stress away of navigating airports. The Royal Spa is probably the best I have encountered in the world. On board, this truly impeccable service continues with perfect execution from a set of crew that embody Asian hospitality at its best. By the way, I felt that the age range of the crew made it for a perfect flight! In fact, the perfect “software” ensures that one overlooks the “hardware” that has definitely fallen behind TG’s chief competitors. While the cabin is still excellent, the IFE is where TG really fails to deliver. Thankfully, these are things that CAN easily be improved.

First Class service should be distinguished from Business Class, exclusive and make you feel special. TG far exceeded that from the moment I walked into the airport. I would fly TG in a heartbeat and go out of my way to chose them … and, be more than happy to pay a price premium. Two thumps way up!


VI> Other Trip Reports:

PREMIUM:
9.27: Thai Airways ** FIRST ** (108): JFK-LHR: 07/2010
A new number 1 across all categories – “beats” AI’s YCL review of 9.26
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity Kit)

*
(Pyjamas)

*
(Other “stuff” you get)

*
(Slippers)






[Edited 2010-09-27 13:44:03]


Live, and let live.
74 replies: All unread, showing first 25:
 
User currently offline9MMAR From Malaysia, joined Jul 2006, 2110 posts, RR: 18
Reply 1, posted (3 years 12 months 11 hours ago) and read 32767 times:

Hi A.

A thoroughly enjoyable read and I can't help to make comparison with my FCL experience with MH not too long ago, which features identical cabin and seat.

I only have a question about your scoring. Why does 'Lounge' only consist of 0.5 point from the overall score? Some airlines really have an outstanding lounge and that the lounge experience itself could be the highlight of the entire journey. Based on what you have written about your experience at TG's Flounge in this trip report, I am in the opinion that it should get equal scoring to that of 'Seat', 'Crew' and 'Food' i.e. 2.0.


User currently offline767747 From United States of America, joined Jan 2005, 1939 posts, RR: 24
Reply 2, posted (3 years 12 months 10 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Really good report! Looks like you had a really nice flight with Thai in F. Looks like they really provided a nice service!

Thanks for sharing!

Matthew (767747)


User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 3, posted (3 years 12 months 8 hours ago) and read 32767 times:

What great TR and awesome photos!

Bonus points for getting a shot of the PIA 777 with the broke-ass white rudder!


User currently offlineconcordechild From Italy, joined Aug 2009, 44 posts, RR: 3
Reply 4, posted (3 years 12 months 8 hours ago) and read 32767 times:

Quoting 767747 (Reply 2):
it hurts my eye” faux gold that is considered “classy” at a certain airline in the Gulf.

Amen to that!!! great report as always, the lounge does look very impressive and certainly feels warmer than the "private room" at SIN which although very good, is almost too sterile. Agree entirely with you on 744 vs A380, it simply is a better looking aircraft. To be honest the seat looks very comfortable and i see your point on the privacy issue, but on the other hand i find some of these new Suites products almost too private.... (i kind of enjoy looking around the cabin every now and again)

I you head back to bkk and decide on a quick hop to SIN, Give me a shout!!

P


User currently offlineinitious From Singapore, joined Dec 2008, 1064 posts, RR: 15
Reply 5, posted (3 years 12 months 8 hours ago) and read 32767 times:

Yet another great report! I flew JCL with TG in June 2010 but the service seems a far cry from what you get in F. The lounge itself is a very good example. Would even love to try their FCL one day after reading your report!


One way I will fly around the world!
User currently offlineAKLDELNonstop From New Zealand, joined Apr 2006, 311 posts, RR: 0
Reply 6, posted (3 years 12 months 7 hours ago) and read 32767 times:

Wow. Another masterpiece from Abrelosojos. This seems like such a far cry from my US or UA flights. Almost as if it's a different industry!

I do hope however, that TG's economic woes do not force cutbacks to their service quality.

On another note, when you get a chance you should give NZ J class a try.


User currently offlineJTR From United States of America, joined Jun 2007, 113 posts, RR: 0
Reply 7, posted (3 years 12 months 6 hours ago) and read 32767 times:

i always enjoy your TRs, thanks for sharing so many of them with us

User currently offlineabrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 8, posted (3 years 12 months 6 hours ago) and read 32767 times:

Quoting 9MMAR (Reply 1):
A thoroughly enjoyable read and I can't help to make comparison with my FCL experience with MH not too long ago, which features identical cabin and seat.

= 9MMAR, did you write a report on your FCL experience on MH? I would love to read on the same. MH has always been one of my favorite airlines - and just flew them on NRT-KUL ... in JCL though. It was a work trip and frankly I was little disappointed at the amount of things that did not work. The crew seemed to be a little off, especially the diva-ish purser. More interestingly, everything seemed to now work in KLIA and at the MH lounge - for example, none of the coffee makers were operational; 4 of the 6 bathrooms were not working; 2 of the computers were not ... etc. Has this been your experience?

Quoting 9MMAR (Reply 1):

I only have a question about your scoring. Why does 'Lounge' only consist of 0.5 point from the overall score? Some airlines really have an outstanding lounge and that the lounge experience itself could be the highlight of the entire journey. Based on what you have written about your experience at TG's Flounge in this trip report, I am in the opinion that it should get equal scoring to that of 'Seat', 'Crew' and 'Food' i.e. 2.0.

= This is a very interesting point you bring up. I have had lounge get a 0.5 weight because I (and most pax picking an airline) would not chose an airline based on its lounge offering. However, your point is valid ... perhaps the next report would weight the lounge as 1 and the booking process as 1.5.

Quoting 767747 (Reply 2):
Really good report! Looks like you had a really nice flight with Thai in F. Looks like they really provided a nice service!

Thanks for sharing!

Matthew (767747)

= They did Matthew  .

Quoting burj (Reply 3):

Bonus points for getting a shot of the PIA 777 with the broke-ass white rudder!

= LOL.

Quoting concordechild (Reply 4):
(i kind of enjoy looking around the cabin every now and again)

= You perv. Kidding  .

Quoting concordechild (Reply 4):

I you head back to bkk and decide on a quick hop to SIN, Give me a shout!!

= I am actually there for a day this week - what do you do there? And, are you around? If I manage to get done with my calls, I might call.

Quoting AKLDELNonstop (Reply 6):
This seems like such a far cry from my US or UA flights. Almost as if it's a different industry!

= I have a FCL review of an UAL intercon coming soon ...

Quoting AKLDELNonstop (Reply 6):

On another note, when you get a chance you should give NZ J class a try.

= Ya - it seems a lot of people want me to try NZ. Let's see. They have competitive fares - but only from LAX it seems  .

Thanks all for reading.

Saludos,
A.



Live, and let live.
User currently offline9MMAR From Malaysia, joined Jul 2006, 2110 posts, RR: 18
Reply 9, posted (3 years 12 months 5 hours ago) and read 32767 times:



Quoting abrelosojos (Reply 8):
9MMAR, did you write a report on your FCL experience on MH? I would love to read on the same. MH has always been one of my favorite airlines - and just flew them on NRT-KUL ... in JCL though. It was a work trip and frankly I was little disappointed at the amount of things that did not work. The crew seemed to be a little off, especially the diva-ish purser. More interestingly, everything seemed to now work in KLIA and at the MH lounge - for example, none of the coffee makers were operational; 4 of the 6 bathrooms were not working; 2 of the computers were not ... etc. Has this been your experience?

Yes I did. When The Vacation Is The Journey | SQ, MH, KL (by 9MMAR Dec 5 2009 in Trip Reports) Just a warning, it is a very long trip report. In fact, it has been certified as the longest trip report ever written in A.Net LOL. The FCL portion was in Part 7 until 9 of the TR, so you might want to skip the rest. There were a few things that went wrong with my FCL experience either, from check-in in KUL until disembarking the B744 in LHR, but since it was my first ever FCL flight, I was kinda blinded of the shortcomings and ended up cherishing the positive aspects of it only.

[Edited 2010-09-27 22:15:52]

User currently offlineTravelsUK From United Kingdom, joined Dec 2007, 134 posts, RR: 0
Reply 10, posted (3 years 12 months 5 hours ago) and read 32767 times:

One word - FANTASTIC!

Thank you!


User currently offlinethaia345 From Indonesia, joined Oct 2006, 877 posts, RR: 16
Reply 11, posted (3 years 12 months 4 hours ago) and read 32767 times:

Hey Alex....

ANother great one from you!

Quoting abrelosojos (Thread starter):
In general, there are very few intercontinental First class reports on A.Net – and, I think this will be the first for 2010 for TG’s FCL product. Interestingly, I found 3 other reports in total on TG FCL – 1 each on BKK to LHR, FRA, and SYD.

Actually there are tons of TG F reports...mainly from me ! hahahaha...you can search my user name and search for my Trip Reports...actually i did 3 on TG F this year which i havent posted...was afraid that some of the guys here are starting to get bored with my TG F reports ! ....however, one which i will definitely post is the one i did in late Sep to CDG..as TG was using the leased B773ER from Jet AIrways..so the first class was a suite.....

Cheers..and thanks again for the great read!

Herbert


User currently offlineconcordechild From Italy, joined Aug 2009, 44 posts, RR: 3
Reply 12, posted (3 years 12 months 4 hours ago) and read 32767 times:

Quoting abrelosojos (Reply 8):
= I am actually there for a day this week - what do you do there? And, are you around? If I manage to get done with my calls, I might call.

am in SIN all week, sent you a msg... take care


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8546 posts, RR: 54
Reply 13, posted (3 years 12 months 3 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Hi Alex,

Excellent TR and pictures as per usual, should have given me a shout for a beer!

TG F looks excellent, not keen on the lack of privacy in the cabin mind, I'm sure some tweaking could be done to improve it withough going the full hog of suites, which i'm not that sold on to be honest.

Quoting abrelosojos (Thread starter):
this is where I am going to do a side-bar and vent about the lack of signage at BKK. I am no airport novice and the confusing layout and minimum signs and various levels made me walk twice as much (in wrong directions) before making my way to the Royal First Lounge.

- Indeed signmage is poor, like you, no airport novice but managed to get pretty lost looking for a TG lounge back in March.

F&B looks excellent though I'm not keen on the glasses used, looks a cheap design oh and that crepe desert, looked a tad on the weak side.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinedebonair From Germany, joined Jan 2004, 2430 posts, RR: 4
Reply 14, posted (3 years 12 months ago) and read 32767 times:

As always, an OUTSTANDING TR!

Quoting abrelosojos (Thread starter):
9.27: Thai Airways ** FIRST ** (108): JFK-LHR: 07/2010



Strange routing..,

Quoting abrelosojos (Thread starter):
d) Inflight Entertainment:
This is probably Thai’s biggest shortcoming. Their current IFE just does not cut it. While their hardware (seat) is still amongst the best (but, not a top 10), their IFE barely qualifies for the “also ran” category for a top notch airline



Totally agree! I think the "Mission TG “100” strategic plan" is working very well service vise. But I am still waiting for an up-grade on the IFE, this should be done immediately- not only in FC, but also in Y. The lack of PTV in Y (on B747) and your exprience shows clearly an urgent need for!

More on "Mission TG “100” strategic plan"
http://www.prthaiairways.com/thaiair...ront/news_detail.php?lg=en&dng=803


User currently offlinebananaboy From United Kingdom, joined Oct 2004, 1580 posts, RR: 22
Reply 15, posted (3 years 11 months 4 weeks 1 day 20 hours ago) and read 32767 times:

Brilliant report - thanks for sharing. Am sending my parents TG F LHR-BKK-SYD-BKK in Jan and pleased to see another report that shows that they were a great choice of airline.

Mark



All my life, I've been kissing, your top lip 'cause your bottom one's missing
User currently offlineEK773 From Malta, joined Jul 2004, 235 posts, RR: 2
Reply 16, posted (3 years 11 months 4 weeks 1 day 18 hours ago) and read 32767 times:

Quoting abrelosojos (Thread starter):
mass market Emirates stuff
Quoting abrelosojos (Thread starter):
faux gold that is considered “classy” at a certain airline in the Gulf

LOL!

The Tom Yum looks great and if it's as good as describe, i'm sure it was yum!


User currently onlinevivekman2006 From India, joined May 2006, 540 posts, RR: 3
Reply 17, posted (3 years 11 months 4 weeks 1 day 18 hours ago) and read 32767 times:

Superb Trip Report Alex!

Thai Airways truly exudes genuine warmth. Your experience right from start to finish was brilliant.

Lovely report. Thanks for sharing.

- Vivek


User currently offlineakhmad From Netherlands, joined Sep 2005, 2476 posts, RR: 53
Reply 18, posted (3 years 11 months 4 weeks 1 day 15 hours ago) and read 32767 times:

Hi A.,

I think your report is the only one who covers the F pre-boarding experience in BKK in such a remarkably entertaining way. Thank you for that. I now understand why you like this particular TG F lounge very much with its privacy and serenity. All surrounded by the genuine service of the hospitable attendants.

I am just curious why you did not take the Thai full body massage.  

Somehow I have got the impression that Thai spirit shows to full advantage more in the existing F cabin than the suites. I prefer the seating arrangement, since I am usually not a lone traveler.

Quoting abrelosojos (Thread starter):
(And, the wonderful ladies)

Beautiful.

Thanks again for sharing.

Cheers,
Suryo



Friends forever
User currently offlinereadytotaxi From United Kingdom, joined Dec 2006, 3264 posts, RR: 2
Reply 19, posted (3 years 11 months 4 weeks 1 day 14 hours ago) and read 32767 times:

Thank You. You present a balanced report of an airlines service and do it in an interesting and entertaining manner.
This is an airline I will consider for a future trip to SYD in First from the UK.
A very high quality report.  



you don't get a second chance to make a first impression!
User currently offlineabrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 20, posted (3 years 11 months 4 weeks 1 day 12 hours ago) and read 32767 times:

Quoting 9MMAR (Reply 9):

Yes I did. When The Vacation Is The Journey | SQ, MH, KL (by 9MMAR Dec 5 2009 in Trip Reports) Just a warning, it is a very long trip report. In fact, it has been certified as the longest trip report ever written in A.Net LOL. The FCL portion was in Part 7 until 9 of the TR, so you might want to skip the rest. There were a few things that went wrong with my FCL experience either, from check-in in KUL until disembarking the B744 in LHR, but since it was my first ever FCL flight, I was kinda blinded of the shortcomings and ended up cherishing the positive aspects of it only.

= Oh yes - I have definitely read the report and commented on it. Care to elaborate on what you mean by "kinda blinded of the shortcomings"? How would your evaluation change given hindsight?

Quoting TravelsUK (Reply 10):
One word - FANTASTIC!

Thank you!

= Thanks a lot.

Quoting thaia345 (Reply 11):
Actually there are tons of TG F reports...mainly from me ! hahahaha...you can search my user name and search for my Trip Reports...actually i did 3 on TG F this year which i havent posted...was afraid that some of the guys here are starting to get bored with my TG F reports ! ....however, one which i will definitely post is the one i did in late Sep to CDG..as TG was using the leased B773ER from Jet AIrways..so the first class was a suite.....

Cheers..and thanks again for the great read!

Herbert

= Cool Herbert. When I did the search, only 3 came up. I might have to come up with an interesting report of my own to compare notes   ... (hint) ...

Quoting concordechild (Reply 12):

am in SIN all week, sent you a msg... take care

= Hey. Did not receive a message. Arriving from KHI - will let you know what plans are.

Quoting BA319-131 (Reply 13):

Excellent TR and pictures as per usual, should have given me a shout for a beer!

= Mark, I will take you up on this for sure. I am in London once a month.

Quoting BA319-131 (Reply 13):
TG F looks excellent, not keen on the lack of privacy in the cabin mind, I'm sure some tweaking could be done to improve it withough going the full hog of suites, which i'm not that sold on to be honest.

= Hmmm ... why are you not sold on the suites concept?

Quoting BA319-131 (Reply 13):
- Indeed signmage is poor, like you, no airport novice but managed to get pretty lost looking for a TG lounge back in March.

= Good. I am glad I am not the only one who felt a little stupid. Perhaps they had CDG as consultants? Sorry, had to throw that in  .

Quoting BA319-131 (Reply 13):
F&B looks excellent though I'm not keen on the glasses used, looks a cheap design oh and that crepe desert, looked a tad on the weak side.

= Agreed completely. As I noted, I think they could definitely improve on that. The crepe was good though  .

Quoting debonair (Reply 14):
As always, an OUTSTANDING TR!

= Thanks.

Quoting debonair (Reply 14):
Quoting abrelosojos (Thread starter):
9.27: Thai Airways ** FIRST ** (108): JFK-LHR: 07/2010



Strange routing..,

= Um, oops ... corrected for the future.

Quoting debonair (Reply 14):



Totally agree! I think the "Mission TG “100” strategic plan" is working very well service vise. But I am still waiting for an up-grade on the IFE, this should be done immediately- not only in FC, but also in Y. The lack of PTV in Y (on B747) and your exprience shows clearly an urgent need for!

More on "Mission TG “100” strategic plan"
http://www.prthaiairways.com/thaiair...g=803

= Wow. Thanks for this!

Quoting bananaboy (Reply 15):
Brilliant report - thanks for sharing. Am sending my parents TG F LHR-BKK-SYD-BKK in Jan and pleased to see another report that shows that they were a great choice of airline.

Mark

= Mark ... that sounds weirdly familiar ... did you send your parents on this same routing in July?

Quoting EK773 (Reply 16):


The Tom Yum looks great and if it's as good as describe, i'm sure it was yum!

= IT WAS YUM TOM YUM!

Quoting vivekman2006 (Reply 17):
Superb Trip Report Alex!

Thai Airways truly exudes genuine warmth. Your experience right from start to finish was brilliant.

Lovely report. Thanks for sharing.

- Vivek

= Thanks Vivek.

Quoting akhmad (Reply 18):
Hi A.,

I think your report is the only one who covers the F pre-boarding experience in BKK in such a remarkably entertaining way. Thank you for that. I now understand why you like this particular TG F lounge very much with its privacy and serenity. All surrounded by the genuine service of the hospitable attendants.

= Suryo - I do so - because it really was amazing and private.

Quoting akhmad (Reply 18):

I am just curious why you did not take the Thai full body massage.

= Did not want to shower afterwords with all the oils used.

Quoting akhmad (Reply 18):

Somehow I have got the impression that Thai spirit shows to full advantage more in the existing F cabin than the suites. I prefer the seating arrangement, since I am usually not a lone traveler.

= Well, the suite works for people who seek privacy ... and trust me, a whole bunch of FCL fliers want just that ... not losers like us writing reports and taking pictures  .

Quoting readytotaxi (Reply 19):
Thank You. You present a balanced report of an airlines service and do it in an interesting and entertaining manner.
This is an airline I will consider for a future trip to SYD in First from the UK.
A very high quality report.

= Thanks a lot. This means a lot.

Saludos,
A.



Live, and let live.
User currently offline9MMAR From Malaysia, joined Jul 2006, 2110 posts, RR: 18
Reply 21, posted (3 years 11 months 4 weeks 1 day 11 hours ago) and read 32767 times:

Quoting abrelosojos (Reply 20):
Oh yes - I have definitely read the report and commented on it. Care to elaborate on what you mean by "kinda blinded of the shortcomings"? How would your evaluation change given hindsight?

I am so sure you have not commented on it. That trip report received 107 replies and none of it came from Abrelosojos, unless you posted using other usernames. But thanks anyway for reading it.

As for the elaboration, maybe you have not read the epilogue and summary that I have written? It was in reply no. 73 and 105 respectively.


User currently offlinebananaboy From United Kingdom, joined Oct 2004, 1580 posts, RR: 22
Reply 22, posted (3 years 11 months 4 weeks 1 day 10 hours ago) and read 32767 times:

Quoting abrelosojos (Reply 20):
Quoting bananaboy (Reply 15):
Brilliant report - thanks for sharing. Am sending my parents TG F LHR-BKK-SYD-BKK in Jan and pleased to see another report that shows that they were a great choice of airline.

Mark

= Mark ... that sounds weirdly familiar ... did you send your parents on this same routing in July?

I wondered if it might! As much as I would have liked to, Jan will be the first time I am doing this for them in int'l F - don't have enough UA miles to do this more often!

Mark



All my life, I've been kissing, your top lip 'cause your bottom one's missing
User currently offlineconcordechild From Italy, joined Aug 2009, 44 posts, RR: 3
Reply 23, posted (3 years 11 months 4 weeks 1 day 9 hours ago) and read 32767 times:

Quoting abrelosojos (Reply 20):
= Hey. Did not receive a message. Arriving from KHI - will let you know what plans are.

sent you a pm via airliners so should have arrived in your email


User currently offlinePlunaCRJ From Uruguay, joined Nov 2007, 574 posts, RR: 2
Reply 24, posted (3 years 11 months 4 weeks 1 day 8 hours ago) and read 32767 times:

As usual, a truly excellent TR. Thank you for writing these... they are very rewarding but also demand quite a bit of work.

Thai F sounds like an excellent experience. Classy, as it should be. The pre-departure "system" in BKK for F sounds really special.



Quoting abrelosojos (Thread starter):
I thought the quantity was a tad small

Yes, I got the very same impression from your pictures. The food looks good; but why are the portions so small!?

Regards,


25 Post contains images airpearl : Excellent report! Thank you for this lovely insight, even if this is a bit tame for you considering your ventures of late Thai First Class looks like
26 The777Man : Hi Alex! AMAZING !!! Fabulous report with fantastic pictures! Service seems impeccable!!! I also have issues with the signs at BKK and it seems that T
27 Post contains images abrelosojos : = Oops ... I am pretty sure I did ... but maybe because I didn't want to be just another number . = Ok Mark. You know why I brought it up right ... =
28 globetraveller : Hi there Alex, You have created another real jewel of a trip report. I thoroughly enjoyed coming along for the ride on this excellent TG F experience.
29 beowulf : Only a day? Too bad. Well, I sent you a message in case you want to meet up.
30 BA319-131 : - Good question! - Not sure really, i think they just make travel a bit too insular, whilst th privacy is great, I do like haveing a slightly open fi
31 smi0006 : As always thankyou for your generosity in taking the time to write this report for us! Your series of reports are always superb! Ahhhh cabin crew over
32 Post contains images faucett : Alex As always, great reading you. I recently flew TG YCL (yes, that is my shtick) FRA-BKK, and the service+ food were absolutely fantastic. I was won
33 kiramakora : Great report as always. TG really shines doesn't it? They are really quite something in the First cabin.
34 Post contains images abrelosojos : = Thanks Globetraveller - means a lot from one of the finest writers of F reports. TG was really a great experience. = Sadly, my life has become a li
35 PlaneHunter : Great report about TG's F Class product. I like the seat color and the catering - very tasty stuff! As for the IFE: I'm not sure if and how many 744s
36 debonair : Looking forward for a TR on this.... Unfortunately, TG is now serving Germany only with their B744. Last year I was booked on TG's B744 service ex FR
37 Hausauflennon : As usual, another excellent report! TG seems to be a remarkable airline, attention to the customer's needs seems paramount! I might as well have gone
38 abrelosojos : = Yup. There is a sense of understated elegance - which is what First Class should be. = What is the new system? I am surprised that their "flagship"
39 globalflyer : Hey Alex ... another awesome report! I have to admit, I too have been pampered in the TG lounge at BKK and it is one of the best in the world. I too h
40 Speedbird2025 : Fantastic TR as usual! Thanks for sharing. --Nate
41 kiramakora : Alex, what ever happened to the Royal Nepal 757 report that was supposed to be coming?
42 Post contains images abrelosojos : = Isn't it Liam? What sucks now is that I expect that from other First Class lounges and am disappointed . It is like a great one night stand that yo
43 Post contains images globalflyer : So true. That time I was flying BKK-NRT on TG. Fantastic flight, airline and lounge!
44 netjets21 : If you don't mind me asking, what do you do that allows you to travel so much?
45 Post contains images abrelosojos : = Could not agree more. I have had some off-flights in the past on TG, but this experience was fantastic. I would come back and fly them just for the
46 Post contains images globalflyer : Yes I did tip. Not sure if it was cool or not but it is a great service that I really enjoyed. I love my job in the aviation industry as it takes me t
47 Post contains images ryanair!!! : Sorry it took me so long to respond... Nothing like a jolt out of my work-worn stupor from a PM with a link to this TR! Hahahaha... After looking at t
48 flightsimboy : This sentiment will be echoed for generations to come lol. Comparing this to your CX report, what a smack in the face for Cathay to get a measly 3, c
49 MSS658 : Great trip report!! I always find it a pleasure to read a trip report from you, I love the way it's build up. As you say indeed, First Class is suppos
50 Post contains images abrelosojos : = . = You wanted this report on TG ... so I thought you would like a head-sup . = Try the LH one in Boston. = You sure you're indulging in that with
51 NZ107 : Hi Alex, Another excellent report, thanks for sharing the experience on TG! What a wonderful experience! I definitely wouldn't mind flying F on TG.. T
52 nethkt : Many thanks for the 5 stars trip report. First class is always First class!! We could just hope that TG will bring out new first class suite shortly.
53 Post contains images abrelosojos : = Nicholas - did I miss this report? I can't seem to find it . = Well, I have some quite not-so-First class reports coming ... = LOL. SO true! Every
54 Post contains links and images NZ107 : 10 or so threads down? Mission A340: Emirates A340-500 MEL-AKL (by NZ107 Nov 12 2010 in Trip Reports) Cheers, Nicholas
55 Post contains images nethkt : Keep me posted!
56 SR4ever : Thanks again for this very nice TR, TG Royal Class, even on a 20-yr old 744, looks way above the average Premium product, really. One more thing which
57 Post contains images abrelosojos : = Nicholas my friend, finally catching up on the report. How have you been? = You do like your stats don't you?! What do you do? = Yes, it was ... on
58 NZ107 : I must say there have been quite a few added since I saw you last being quite active on the TR forum! I am well thanks, trust you are too. Do you hav
59 ualcsr : Hey Alex, Just wanted to ask if you have any TRs coming soon. They're great and miss reading them. Saludos!!!
60 abrelosojos : = Nicholas - ya - I got quite a few emails as well and am catching up on all of them one by one. Was in a major airline merger and our computers were
61 NZ107 : Ouch, the things you have to endure for your job! I've got a whole list of my TRs like you do at the end of my report - that'll be the easiest way to
62 a1ring23 : Alex! What exactly is it that you do to earn a living (feel free to not answer)? Excellent, sounds fantastic! Love a crew like that, sounds like TG F
63 bananaboy : Thanks again for report. Parents have just returned to UK on Thai LHR-BKK-SYD-BKK-(LH)FRA-LHR and pleased that their experience echoed yours. Practica
64 Post contains images abrelosojos : = Yup. This project has kicked my back-side like nothing before. I might take a L O N G break after this engagement. = Thanks Nicholas. Trying to cat
65 bananaboy : No, not yet. Considering using them for a week on the beach somewhere in Thailand, but yet to firm anything up. Mark
66 crdaus : Thank you for this accurate and detailed report. I have flown TG "F" several times in the last year covering sectors: SYD-BKK, BKK-LHR, CDG-BKK, MAD-B
67 Post contains images LH4116 : Hey Alex! Thank you for this outstanding report, you have once again made me "Open My Eyes" After having read your UA F report, your experiences in TG
68 bananaboy : My turn! Finally get to try this for myself. Booked for early May SYD-LHR. This report will help me get the most from the trip. Mark
69 Post contains images abrelosojos : = So Mark, when are you flying? I am in Sydney now and flying to LHR in 2 days ... how random would it be if you're also flying ... it is begin May a
70 bananaboy : Ha. I am leaving here Tuesday morning - the day after you? Mark
71 Post contains images abrelosojos : = Yup. We had just missed each other . Next time. I have a feeling we do similar routes ... Saludos, A.
72 Post contains images bananaboy : .. though not in similar cabins unfortunately. I'm usually one of the self-loading cargo crowd at the back of the plane. Next up for me anyway is bac
73 abrelosojos : = LOL. Don't worry Mark, I do plenty of that myself. In fact, the next few reports from me are going to be all in Y ... but they will be from rather
74 bananaboy : Sounds good! I think I'm there from the 16th for a couple of weeks. Mark
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