Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
US Airways A330-300's. Are They Really That Bad?  
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Posted (4 years 1 month 2 weeks 12 hours ago) and read 32767 times:

US Airways A330-300’s. Are they really that bad?? Part I
http://www.youtube.com/watch?v=Qrxv1XZ0Z2w

This report contains:
13022010 LH 4571 Brussels-Frankfurt Airbus A320-200 (Ticketed as US5699)
13022010 US 0705 Frankfurt-Charlotte Airbus A330-300


Note: This is my first A.net trip report. I do apologize in advance for the poor quality of my pictures, this was due to a bad camera. I have been a long time reader of A.net, I hope that you enjoy reading it as much as I enjoyed reading most of yours  .

Background:
In November I decided I needed to see some family in Anderson, SC. in the Belgain “Krokus” vacation. And since prices usually are down at that time of year. I went for it, after a search it looked like UA (BRU-IAD-CLT) and BA (BRU-LHR-ATL) where the winners for about 550 Euros. United had a late departure out of Brussels but on the way back I had to leave at noon. British Airways had the late night flight back to London Heathrow, but arriving in the late afternoon in Atlanta would make me loose a day. Suddenly, I remembered US Airways had a direct flight from CDG to CLT. But could not find it. However it’s routing via FRA was cheaper then UA and BA. I wondered if I would find the same price on BRU-FRA-CLT. I did found something strange, it’s best match gave a ridiculous high price of 5000 euros  Wow! on United’s codeshare thru IAD. However looking further down there was the 412 euros Brussels-Frankfurt-Charlotte match. It looked like a win-win, giving an arrival in the afternoon in Charlotte (15h30) and leaving back at 20h10, allowing me a whole day before I left home. After booking I started searching and found the ‘horror’ stories about the A333 and the US crews I knew I was in for something. Two years ago I flew from AMS to PHL with US and tought they were pretty fine. Lets see how they do now?

Pre-departure:
The night before departure I was quite busy packing my bags. As we all know, the winter season of 2009-2010 was very hard. And BRU having been closed for several times. As the 3 days before departure LH 4571 was cancelled, so a bit worried. The next morning I woke up at 4 to leave at 515 to the station to take the train to the airport where I arrived around 7AM. A quick online check satisfied me as LH 4570 from Frankfurt to Brussels was operating this morning. Aswell as my connecting flight to Charlotte. The 330 arrives early in the morning from Philadelphia.


@ the Airport
Lufthansa check-in is spilt up in 6 counters, 2 for baggage drop off, 1 for First and business and 3 for regular coach. Actually the line was much shorter for the regular check in and within 5 minutes I was handed my boarding pass and off for a long stroll to the new A-councourse. Traffic in the A consisted of most European departures and being represented by every major European carrier. Ifcourse there was alot of SN traffic too. I looked over to the B-concourse. The widebodies from Africa had arrived, aswell as the United flight from Washington. At around 800 al the Jet Airways flights started to arrive. At 810 a slight delay was announced due to the late arrival of the plane. At 815 two Lufthansa A320’s arrived. At gate A55 D-AIPY arrived in for the LH 4615 to Munich. At A57 our plane D-AIQW arrived from Frankfurt. By now at the B-concourse N68060 had arrived from Newark, really wished I was flying with them, especially with the adventures to go. At 845 boarding started and soon after that I was onboard.


The flight:
Saturday 13 February 2010
Brussels (BRU/EBBR)- Frankfurt (FRA/EDDF)
Lufthansa 4571 (US Airways 5699, United Airlines 8820, Singapore Airlines 2037, Brussels Airlines 7001, Air Canada 9321, Aegan Airlines 1431)
Airbus A320-100 D-AIQW “Kleve” Economy 8A
08h40-09h00 (Gate A57; wheels up on runway 7R at 09h09)
09h40-09h49 (Gate V110; wheels down on runway 7L at 09h45)
Cruising Altitude: FL 220
Load factor: 95% in Y
Est Flying time: 0hours 35 minutes
Routing: BRU-LNO-FRA
BRU-FRA%0D%0A&RANGE=&PATH-COLOR=red&PATH-UNITS=km&PATH-MINIMUM=&MARKER=1&SPEED-GROUND=&SPEED-UNITS=kts&RANGE-STYLE=best&RANGE-COLOR=navy&MAP-STYLE=" target="_blank">http://gc.kls2.com/cgi-bin/gc?PATH=B...mp;RANGE-COLOR=navy&MAP-STYLE=
Personal statistics:
120th registered flight.
1st flight in 2010
1st flight on Lufthansa
6th flight on the A320 family
1st flight on the A320
1st flight on D-AIQW

Once I boarded I was greeted by the friendly purser, after passing the business class cabin to Y. I was in the second row of economy class. I settled me down in the rather large seats with a nice seat pitch and a coat hanger at every seat. The middle seat remained open during the flight . Soon as everyone was on board we pushed back and the safety demo was showed. After leaving the terminal area we taxied to the right instead of the left. This ment we would not be leaving from the usual 25R but from 7R. wheels up was at 9h09
http://www.youtube.com/watch?v=PSsHJGpWWjU

We took off straight and climbed to FL 220. there was no kind of IFE on the plane, but who needs that on a flight that is only a half an hour long. First service started in the J-cabin. After that we got a drink service. I opted for Orange juice.
http://www.youtube.com/watch?v=j2jwz_Iug-4


Before I realized it we were descending in the Frankfurt area and we were 20 minutes out of FRA. Descent was a smooth and straight one aswell. Exactly 9h45 we touched down on runway 7L. We passed by a various mix of LH aircraft. It is clearly that it is a Star Alliance hub as airlines such as United, Continental, Air Canada and Air India were presented quite well. In the distant I could see an A330 from US Airways that had arrives a few hours earlier from Philadelphia. This plane would be my ride to Charlotte later on. We docked straight across from a MH 777 and next to a company A320. When deboarding I was invited in the flight deck for a minute. I thanked the crew and boarded my bus.
http://www.youtube.com/watch?v=-N2HrkOSfQQ
http://www.youtube.com/watch?v=nVVMv263iXY



At this point it was about 1000 and just had about 2 hours before my connection to Charlotte. Navigating in FRA was quite easy once you get the concept of transferring. Everybody goes to the main hall before entering his appropriate concourse. I arrived in concourse A and US 705 was bound to leave from concourse C. After a few turns I passes thru passport control where I noticed 3 pilots. This would become my flightcrew. On my way to the gate our F/A’s passed me. It looked like there was no fixed uniform on US airways. Also most shirts were tucked out of their pants. Not that I really care, but just tought it was obvious. Once the crew neared me. I said hello. The answer back was a very short “Yes”. A little bit shocked from the reaction I asked if it was the right gate to Charlotte. The short reply I got back was a simple “It says so”. And walked off. What a nice beginning I tought. But, the best was yet to come.
Once I reached the gate I got asked the usual security questions before exchanging my Lufthansa boarding pass to a US Airways boarding pass. Then I joined the long security line just when boarding was announced at 1050. At 1115 final boarding call was made but was still in line. Once I passed I got selected for extra security. Finally at 1125 I was ready to board the plane


The flight:
Saturday, 13 February 2010
Frankfurt (FRA/EDDF) – Charlotte (CLT/KCLT)
US Airways 705 (Lufthansa 1416)
Airbus A330-323X N274AY. Economy 21H
11h40-11h56 (Gate C6; wheels up on runway 7R at 12h17)
15h40-14h54 (Gate D11; wheels down on runway 36R at 14h50)
Est flying time: 8hrs40mins.
Cruising Altitude: FL 380
Load factor: 100% in Y
Routing: FRA-FR-MTR-FUBAX-RAVKI-ABAXA-BIBOS-TOC-D¬ISMO-NAPSI-RENDI-SPY-MONIL-RAVLO-KUBAX-B¬EMKO-SUPEL-OTBED-MAMUL-ADELU-BOLBI-SONEX¬-PENIL-BAGSO-ASKUP-DOGAL-5420N-5430N-HEC¬KK-YAY-TOPPS-ENE-NELIE-GREKI-CMK-DUEYS-S¬BJ-COPES-MXE-BINKS-GVE-LYH-KELLS-MAJIC-A¬MOBE-TOD-JATAB-CLT
FRA-AMS-MAN-DUB-YQM-PWM-BOS-EWR-IAD-CLT&PATH-COLOR=red&PATH-MINIMUM=&PATH-STYLE=&PATH-UNITS=km&RANGE=&RANGE-COLOR=navy&RANGE-STYLE=best&SPEED-GROUND=&SPEED-UNITS=kts" target="_blank">http://gc.kls2.com/cgi-bin/gc?MAP-ST...;SPEED-GROUND=&SPEED-UNITS=kts
Personal statistics
121st registered flight.
2nd flight in 2010
5th flight on US Airways
2nd flight on the A330
2nd flight on the A330-300
1st flight on N274AY

Boarding happened thru the 2L door where I was greeted by the lead F/A. After turning into the cabin seat pitch looked pretty much ok, until reaching the back of the first section. Row 21 is the second-last row before the 3L/3R doors. It looked, and soon to be confirmed pretty cramped. My neighbour in 21G was already in his seat. After I got into my seat I noticed my knees were literally against the seat in front of me. While I was trying to stow my pillow and blanket (at that time it was on my lap) a F/A. From this point on called US1 comes over and yells: “I know it’s just a pillow and a blanket but it haves to go under the seat” and walks on. My neighbour (from now on called 21G) asks US1 a question. She gave a complete answer that ended with “or my short answer… YES” and ran off. This really made 21G and me look at each other. At this point I could see a QATAR A330 taxing out. I wonder if they are having a better experience. Our flight today we went from a 75% loadfactor to a 100% loadfactor due to the other US A333 (comes is from CLT leaves to Philadelphia) was cancelled. By this time US1 comes back and starts yelling at the passengers in 21D and 21E to put the blankets under the seats. By this time another F/A (lets call her US2) comes to 21G. “Here is your bag check, you checked any bags here”. Where 21G answered No: US2 yells back “Well, I don’t know what this is then” After going back to the front US2 comes back and stops a few rows in front of us. She yells are you mister X? 21G answers yes. US2 Well, It’s yours because I don’t know what this is then (repeating this multiple times). Soon the captain came on to extend his welcome (actually the first welcome on board I’ve heard) and gave us the short flight time of 8hours and 40 minutes. Soon after that we pushed back, prepared to hear the nice new swoosh style music of the safety video. But no luck safety demo was done manual in a big southern accent. After we pushed back the various LH and AC traffic was still around. As well as a Privatair 737 from BOM. Once we passed the A-concourse I could finally see the registration. It was N274AY that will be my bird to Charlotte. At 12h17 we lifted off from runway 7R.
http://www.youtube.com/watch?v=mMMEWg2Bzao
http://www.youtube.com/watch?v=72xwclwExVo

US Airways has installed PTV’s with AVOD on their A330’s when they received them in 2000. At the time it was a major innovation compared to the old main-screen IFE and some loop video systems. However after 10 years this system isn’t the newest anymore. It took well before an hour to load and 1,5 hours in the flight it froze, with F/A’s telling us to not to touch the system until it was fixed. That aside I explore the options. The system had 21 movies, 10 CD’s and quite a number of HBO’s. At the end of the selection you had a film with the arrival procedures for both Philadelphia and Charlotte. However, there was no moving map available. I was quite surprised by the selection. There where a few good options in. The options where better than on recent flight with Continental and Delta. You could change the language on the system, and to my surprise you could select ‘Nederlands’. Quite a nice touch to have your own language as an option. Since I don’t recall US bringing in any A330’s to BRU or AMS. I watched My life in ruins.


Meal service consisted the following.

1hr after takeoff: Chicken or Pasta, I chose the pasta which was ok (tasted better than it looks)

Mid-flight: Hydration service Water or Orange juice more drinks you could get in the rear galley (no pic taken)
1hr prior to landing: a small sandwich


When I opened my meal tray I discovered there was some advertising done on the tray table from Verizon Wireless. As luck may happen US1 and US2 were serving my aisle, When I received my meal I thanked US2 who only gave me a nod back. Another F/A (US3) was serving beverages. Thanked her for the beverage, who at least could say “uhu” back. After the meal service was cleared the tight seat pitch (I’m 1m85) started to get to me. I stretched my legs and used the lavatory, I did not know that an aircraft lavatory could be so spacious compared to the seat pitch. When continuing my walk I was told not to enter the rear galley. As nobody was allowed there. As you can suppose on a 9-hour flight, everybody needs to stretch once, so you might can follow me. Everyone stretched in the aisles making it very crowded at times. Especially where the 8-abreast seating changed to the 7-abreast seating. I really did had compassion with those in row 34 and 35. To add up the lavatory in the rear broke down. So everybody went to the 3R door because the other aisle was hard to reach. You could only get there thru the closed rear galley. I quickly bought some of those blueberry chocolates from the duty free and settled me into a movie. After this was done it was about 1730 in Frankfurt and 1130 in Charlotte. Still a good 3,5 hours to go, Time to stretch again in the overcrowded aisles. Walked around a bit and then played some more with the IFE. Shortly it was time for the last meal. This time I did get a you’re welcome from US2. I guess she was glad that her 3-day trip was about to end.
http://www.youtube.com/watch?v=A0Sv5WHoE9Y


At this time it was already 1420 in Charlotte and we were starting our descent already. Made my usual final stretch and filled in my immigration forms. Before we knew it we were already down at 10000ft. I noticed that the no-smoking sign had been replaced by a ‘please turn off electronic devices’. It makes more sense because smoking is not allowed on any airlines for about a decade or more. Just before touchdown we had a wonderful view of the Charlotte skyline. We made a very nice landing on runway 36R and docked in to gate D11 at 1450. Just a few minutes later I noticed N276AY, another A333 taxi into gate D3. This was flight US 733 coming in from London Gatwick. Unfortunally there was no time for the cockpit because all the pilots have left the plane.
http://www.youtube.com/watch?v=daQux9bRFUQ
http://www.youtube.com/watch?v=5zq5wceIqDE


Immigration and customs went very fast. I think I even have beaten my personal record. However we were the only flight in the CBP area. The first London Gatwick passengers were yet to arrive at the desk and the flight from Munich was still up in the air. My bag was off first. And by 1515 I was cleared and being awaited by a good friend of mine. He checked US.com during the day but US would not give the estimated arrival time of US705. At 1500 in CLT the plane showed to be on-time. You can guess the look on his face when he noticed me at 1515 coming out the CBP. By 1520 I was in the car and by 1700 I was in Anderson.

Overall verdict
See part II to come.

Remarks.

Lufthansa 4571: (Total: 78%)

Departure: 70% (Nice and efficient)
Aircraft cleanliness : 80% (Nice well maintained A/C)
Seat Comfort: 80% (Nice enormous seats, loved the little coat racks)
Crew: 80% (Very friendly crew)
Catering: 70% (Enough for a 35minute flight)
Arrival: 90% (Very clear signage, and a very quick transfer into the airport even with the bus)

US Airways 0705: (Total 66%)

Departure: 60% (Quite a bit of a maze and gave a cramped feeling)
Aircraft cleanliness : 60% (Plane looked a little worn)
Seat Comfort: 40% (Cramped for a 9hour flight, still 40% for the headrests and Lumbar support)
Crew: 40% (Most surly crew I ever experienced on a TATL flight, however as more we got to the end how nicer they became)
Catering: 70% (Not good, not bad)
IFE: 90% (quite surprised by the choice)
Arrival: 100% (One of the quickest international arrivals into the US ever)

As a bonus I would like to give a list of regs I spotted in BRU, FRA and CLT.

BRU:
D-AIPY
D-AIQW
OO-VEN
OO-DWL
HB-IJV
OO-DJN
OO-DWE
OO-DJZ
OO-DJL
OO-SFM
N776UA
N68060
VT-JWP
VT-JWK
ET-MLP
OO-DJV

FRA:
D-AIQW
D-ABVL
C-GFOR
D-AIGZ
A9-CXD
D-ABVB
D-AIGC
D-ABVP
D-AIHW
D-APBL
9V-SPZ
N768UA
D-AIHS
N274AY
D-ABUF
D-AIKF
D-ABPT
D-AIFA
D-AIKO
OE-LGC
D-AIKD

CLT:
N274AY
N276AY

My Total travel time was about 18hours

Total facts on this trip
2 New registrations (D-AIQW and N274AY)
1 New aircraft type (A320)
1 New Airline (Lufthansa)
1 New Airport (FRA)

Thank you for viewing Comments and feedback are appreciated
.
Next trip report:
US A330-300’s Are they really that bad Part II


Next trip report: Well worn A330s and Hassle free MUC transfer
34 replies: All unread, showing first 25:
 
User currently offlinejeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 1, posted (4 years 1 month 2 weeks 5 hours ago) and read 32767 times:

I hope your return trip was better.


God bless through Jesus, Jeff
User currently offlineNQYGuy From , joined Dec 1969, posts, RR:
Reply 2, posted (4 years 1 month 2 weeks 4 hours ago) and read 32767 times:

After flying US over the Atlantic twice with connecting flights, I now know not to touch them with a proverbial barge pole.

Good report though.  


User currently offlineKGRB From United States of America, joined Sep 2010, 721 posts, RR: 1
Reply 3, posted (4 years 1 month 2 weeks 1 hour ago) and read 32767 times:

I read your report and enjoyed your pictures, but I don't really understand *why* exactly US Airways and their A330 were so bad.

You mentioned that you were cramped, and from the looks of the photo that may be true, but US offers 31" of pitch in economy on the A333, which is pretty much standard. You said the F/As were "surly", but based on the quotes you gave, they struck me as being in a hurry more than anything (this was all pre-departure). And finally, you said that you actually enjoyed their IFE system.

If this was the trip from hell I just don't see it...



Δ D E L T A: Keep Climbing
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 4, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 32767 times:

Thanks for the comments.

Quoting KGRB (Reply 3):

The "bad" part refers to my pre-flight expectations (for example I haven't seen any positive report of the US 333 here or on other websites. At the end of the return part I am planning to make a overall verdict answering this question. I should have been more clear in the title/introduction for that my apologies here fore.



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3148 posts, RR: 2
Reply 5, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 32767 times:

Everyone must remember that when US introduced the A333, it was the only aircraft/airline to offer AVOD too all classes. It was a state-of-the art aircraft, and the seats in all three classes were excellent. However, US changed the configuration of the A333s maybe three years ago, and now the Y seating is terrible.

Seating and IFE will get better when they install the new slimeline seats.

I'm sorry about your experience on US.

And yes, CLT is a great airport to arrive in on TATL flights. SOOOO much better than ATL.



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6229 posts, RR: 11
Reply 6, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 32767 times:

Thank you for sharing, I'm looking forward to you return from CLT to FRA.
It sounds you encountered a disgruntled crew and did not have the best flight in the world, unfortunately, we have a couple of those out there .I'm hoping your return was a bit more enjoyable.

Regards,

Chepos



Fly the Flag!!!!
User currently offlinecharles79 From Puerto Rico, joined Mar 2007, 1331 posts, RR: 6
Reply 7, posted (4 years 1 month 1 week 6 days 21 hours ago) and read 32767 times:

Thank you for posting this report, I've only flown US domestically (with positive experiences) so reading about their TATL product caught my curiosity. The seat pitch does concern me a bit, as does the "no pax in the rear galley" policy. I've flown AF, AB and VS across the pond and the rear galley is always a welcomed bit of space for tall pax like myself to stretch a bit and relax. I wonder why this particular rule on US.

User currently offlineLuftfahrer From Germany, joined Mar 2009, 1039 posts, RR: 1
Reply 8, posted (4 years 1 month 1 week 6 days 20 hours ago) and read 32767 times:

I'm under the impression that you get what you pay for on US Airways. LCC-style advertisements on the tray tables? Unfriendly FAs? A simple breadroll for second snack? Not too luring, unless one is keen on low fares. However, the interior of their new A332 aircraft looks so much better, I find.
Anyway, you provided an enjoyable and insightful first trip report. Thanks for sharing!



'He resembled a pilot, which to a seaman is trustworthiness personified.' Joseph Conrad
User currently onlineabrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 9, posted (4 years 1 month 1 week 6 days 20 hours ago) and read 32767 times:

Quoting MSS658 (Thread starter):
Once the crew neared me. I said hello. The answer back was a very short “Yes”. A little bit shocked from the reaction I asked if it was the right gate to Charlotte. The short reply I got back was a simple “It says so”. And walked off. What a nice beginning I tought. But, the best was yet to come.

= Wow. That's not good.

I have not flown on US in a while, and don't actually recall flying them TATL. On domestic U.S., I have had 1 crew member who was great (from like 25+ flights), and all others completely uninterested.

Hope your return goes better.

Saludos,
A.



Live, and let live.
User currently offlineStaralliance38 From United States of America, joined Jan 2008, 1445 posts, RR: 3
Reply 10, posted (4 years 1 month 1 week 6 days 20 hours ago) and read 32767 times:

Thanks for your TR! I hope your return trip is better!

US is my airline of choice and I'm hoping to fly the A330 in the near future! Will read the next segment!



Roar, lion, roar
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6229 posts, RR: 11
Reply 11, posted (4 years 1 month 1 week 6 days 20 hours ago) and read 32767 times:

No pax in the rear galley is not a policy of the airline (I'm sure loitering in the galley is not encouraged either) but if pax needs something they are more than welcome to go to the back. I have a feeling this policy was dreamed up by this particular cabin crew. Its quite amazing what policy some cabin crews dream up. Having crossed the pond on US a couple of times and flying domestically usually a couple of times per week I can tell you we have crews as nasty as the ones described in the story, as well as some very nice crews. Usually on TATL flights out of both CLT and PHL you have very senior crews (sometimes 40+ years) who should have long retired. Regarding seat pitch, yes those 333's need some rows removed (pitch is tight) and the IFE needs some work.

Regards,

Chepos



Fly the Flag!!!!
User currently offlineb707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 12, posted (4 years 1 month 1 week 6 days 18 hours ago) and read 32767 times:

I flew lga-phx-x-man and back from amsterdam (ei in between) and I will not be flying US again TATL unless I absolutely have to. I found the seats ridiculous in pitch (A333, the B767 out of AMS was OK), we had a 6 hour mechanical going over which was handled poorly, the food was horrendous, the crew surely, though AMS-PHL was much better because of a lovely Dutch purser (food was still awful) - overall really really bad. Whoever said above they need to change their A333 seating and upgrade the IFE isn't kidding. THough it may have been state of the art 10 years ago, 10 years is a very long time to go without upgrades, and it shows. And don't get me started on the ground staff at Philadelphia and their attitude and complete lack of professionalism, especially at the counter.

User currently offlineKGRB From United States of America, joined Sep 2010, 721 posts, RR: 1
Reply 13, posted (4 years 1 month 1 week 6 days 18 hours ago) and read 32767 times:

Quoting MSS658 (Reply 4):
The "bad" part refers to my pre-flight expectations (for example I haven't seen any positive report of the US 333 here or on other websites. At the end of the return part I am planning to make a overall verdict answering this question.

Thanks for the clarification. I hope you enjoy your return flight more, and enjoy your time in South Carolina!



Δ D E L T A: Keep Climbing
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6903 posts, RR: 77
Reply 14, posted (4 years 1 month 1 week 6 days 17 hours ago) and read 32767 times:

Quoting MSS658 (Thread starter):
Note: This is my first A.net trip report. I do apologize in advance for the poor quality of my pictures, this was due to a bad camera. I have been a long time reader of A.net, I hope that you enjoy reading it as much as I enjoyed reading most of yours

Welcome to the trip reporter community, you posted an interesting and detailed first report. Have you meanwhile bought a new camera?

Bad to hear about the attitude of the cabin crew. I flew MUC-PHL-DCA (return) on US back in 2005 and had rather nice crews.

Quoting MSS658 (Thread starter):
Airbus A320-100 D-AIQW “Kleve” Economy 8A

Only -200s in service with LH.

Quoting MSS658 (Thread starter):
However, there was no moving map available.

One major weakness on these birds.

Quoting MSS658 (Thread starter):
Chicken or Pasta, I chose the pasta which was ok (tasted better than it looks)

Good to hear - but the presentation is horrible and the portion size is quite small.

Quoting MSS658 (Thread starter):
As a bonus I would like to give a list of regs I spotted in BRU, FRA and CLT.

Are you a registration spotter?

Quoting MSS658 (Thread starter):
ET-MLP

I guess it was ET-ALP.

Quoting MSS658 (Thread starter):
A9-CXD

Gulf Air I guess - then it must have been A9C-KD.


PH



Nothing's worse than flying the same reg twice!
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3148 posts, RR: 2
Reply 15, posted (4 years 1 month 1 week 6 days 16 hours ago) and read 32767 times:

Quoting charles79 (Reply 7):
Thank you for posting this report, I've only flown US domestically (with positive experiences) so reading about their TATL product caught my curiosity. The seat pitch does concern me a bit, as does the "no pax in the rear galley" policy. I've flown AF, AB and VS across the pond and the rear galley is always a welcomed bit of space for tall pax like myself to stretch a bit and relax. I wonder why this particular rule on US.
Quoting Luftfahrer (Reply 8):
A simple breadroll for second snack?

Its not a roll, its a sandwich...

Quoting chepos (Reply 11):
Regarding seat pitch, yes those 333's need some rows removed (pitch is tight) and the IFE needs some work.
Quoting chepos (Reply 11):
Usually on TATL flights out of both CLT and PHL you have very senior crews (sometimes 40+ years) who should have long retired.

I believe the A333s should be going in soon to get the new IFE and the new seats, which will be similar to the ones of the A332.

Chepos is right, my last TATL flight with US, most of the FAs looked like escapees from a nursing home. They were great, nonetheless.



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlineflyguy89 From United States of America, joined Feb 2009, 1989 posts, RR: 21
Reply 16, posted (4 years 1 month 1 week 6 days 15 hours ago) and read 32767 times:

Quoting USAirALB (Reply 15):
Chepos is right, my last TATL flight with US, most of the FAs looked like escapees from a nursing home. They were great, nonetheless.

LOL my grandpa told me that Pan Am flight attendants looked like they flew with the Wright Brothers.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 17, posted (4 years 1 month 1 week 6 days 13 hours ago) and read 32767 times:

Thanks for the comments.

Quoting USAirALB]
And yes, CLT is a great airport to arrive in on TATL flights. SOOOO much better than ATL.[/quote]

Haha, would choose CLT above ATL anytime, even if it involves US.



[quote=PlaneHunter
(Reply 14):

Thanks for the warm welcome and the correction in the registrations. I try to write all the registrations that I spot, but some are in a distant. The registrations in FRA were both written down from the A/C (inbound as outbound). I have got a new camera by now.



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineplanenutz From , joined Dec 1969, posts, RR:
Reply 18, posted (4 years 1 month 1 week 6 days 1 hour ago) and read 32767 times:

Beleive it or not, your experience on US is an improvement over service standards a few years back post merger with HP when customer service took it on the chin.

I remember receiving my meal in a cardboard box, with the arrival snack consisting of only a drink. IFE crashed repreatedly, and between services crew disappeared never to be seen. On arrival into CLT from LGW, they ran out of customs forms, so we couldn;t fill them out prior to arrival. There was also a strict enforcement of not congregating near the lavatories, with crew rudely telling pax to return to their seats when waiting to use the lavs. At the time you still had to pay for headphones, not sure if this is still the case,

Still have to pay for all alcohol , and US still uses the ancient Empower system for charging devices.

The sooner they outfit these A333's to the A332 product range the better!


User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 19, posted (4 years 1 month 1 week 5 days 23 hours ago) and read 32767 times:

Quoting MSS658 (Thread starter):
short flight time of 8hours and 40 minutes

Maybe short for that route, but it's about 8 hours and 39 minutes longer than I care to spend inside a US Airways plane. Sorry you had to endure that. I hope your visit to the U.S. was enjoyable nonetheless. It pains me to think of how many foreign visitors' first taste of my homeland is on one of our airlines.


User currently offlineAlwaysOnAPlane From United Kingdom, joined Sep 2010, 305 posts, RR: 2
Reply 20, posted (4 years 1 month 1 week 5 days ago) and read 32767 times:

Interesting read for me as i flew US myself for the 1st time earlier this year, routing MAN-PHL (A333) - PHL-PHX (A320) - PHX-LAX (A319)
My TATL experience mirrored yours for the most part. Food presentation was bare bones and seat pitch was probably the legal minimum. To be fair, the crew were quite nice, taking on an almost Grandmother feel as i guess two of them must have been in their 60s?
The seating on the 2 domestic legs felt much better.

Quoting MSS658 (Thread starter):
When I opened my meal tray I discovered there was some advertising done on the tray table from Verizon Wireless.

I really dislike seeing this. Gives a very "tacky" impression to me.

Quoting MSS658 (Thread starter):
At this point I could see a QATAR A330 taxing out. I wonder if they are having a better experience.

I would very much imagine so.


User currently offlineUK_Dispatcher From United Arab Emirates, joined Dec 2001, 2597 posts, RR: 30
Reply 21, posted (4 years 1 month 1 week 3 days 8 hours ago) and read 32767 times:

I can't see your photos, but having flown one of US Airways' A333s a couple of weeks ago from MAN to PHL, I have to say I was not impressed by their A333 Business Class. The catering and service was reasonable but the A333 J Class seats left a lot to be desired - really narrow for J Class. I had been looking forward to trying Envoy Class again after flying a B762 on the same route 10 years ago - I recall that being much nicer.

I'm sure the A332s must be fitted out more nicely than the A333s, but am yet to experience one of those on US.


User currently offlinecrjflyer35 From United States of America, joined Nov 2005, 668 posts, RR: 2
Reply 22, posted (4 years 1 month 1 week 3 days 4 hours ago) and read 32767 times:

Quoting UK_Dispatcher (Reply 21):
I can't see your photos, but having flown one of US Airways' A333s a couple of weeks ago from MAN to PHL, I have to say I was not impressed by their A333 Business Class. The catering and service was reasonable but the A333 J Class seats left a lot to be desired - really narrow for J Class. I had been looking forward to trying Envoy Class again after flying a B762 on the same route 10 years ago - I recall that being much nicer.

I'm sure the A332s must be fitted out more nicely than the A333s, but am yet to experience one of those on US.

The new Envoy in the A332's looks to be amazing. I'm working on getting time to do a Non-Rev trip to test it out. With regards to the older style A333 Envoy, the first row is still lie flight, so that is extremely helpful and more than adequate for a sub 10 hour TATL flight.

I have not tried it yet, but the updated Envoy in the 767 has gotten good reviews as well.

It saddens me how often passengers have a bad experience with US. I think a lot of it stems from some "more senior" folks coming from the East side of the operation. I wish PHX had a better chance to shine in that regards. I think our West crews are some of the best, but after years of getting your benefits forcefully stipped away to pay for executive perks, it's hard to maintain the best attitude regardless of your base or background.

Thanks for the insightful trip report. I think if every airline executive read these more often, more would be done to improve the overall experience.



Ok, wait for the RJ to pass, cleared to push tail south Mike, and you're cleared to spin #2 in the push.
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 23, posted (4 years 1 month 1 week 3 days 1 hour ago) and read 32767 times:

Thanks for the comments everybody.

Quoting crjflyer35 (Reply 22):

The new envoy seats in the 762/332 look quite appealing. Do you have any idea how much Y has improved in the 332 (seat pitch wise)

Quoting planenutz (Reply 18):

Ouch, that must have been a hard ride. As reported, No one was allowed in the galley, but everybody was in the aisle making it even more crowded. Headphones were to be paid, but I had my own (better) headsets and a double prong from an earlier CO flight :p

Quoting RamblinMan (Reply 19):

Tought exactly the same, as US Airways being in star alliance I imagined people coming in on SQ/AI/NZ/TG pampered in Y to continue on the "same"-standard US705 to CLT.



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently onlinegabrielchew From United Kingdom, joined Aug 2005, 3341 posts, RR: 12
Reply 24, posted (4 years 1 month 1 week 3 days ago) and read 32767 times:

Great report. I'm glad someone had a worse flight with US that I did! I flew LGW-CLT last year. I found the crew were best when you avoided them. The majority seem to hate their job, and it shows. There were a few nice crew, but they were the exception rather than the rule.

I thought the leg room was ok (clearly I'm shorter than you!), but our flight was 1/2 empty, so there was lots of space.

Quoting MSS658 (Thread starter):
On my way to the gate our F/A’s passed me. It looked like there was no fixed uniform on US airways. Also most shirts were tucked out of their pants. Not that I really care, but just tought it was obvious. Once the crew neared me. I said hello. The answer back was a very short “Yes”.

Unbelievable! So rude!

Quoting MSS658 (Thread starter):
At this point I could see a QATAR A330 taxing out. I wonder if they are having a better experience.

I flew QR Biz and Econ in April, and the service can't even compare! It's a paralell universe!



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
25 richierich : Wow, how did that type escape you? There are literally thousands in service around the world!! Seriously thanks for the trip report. Despite some mix
26 jetsetter629 : Thank goodness - the A332s are a pleasure to fly! In March, I flew PHL-FCO in one and it was quite a nice trip Here here
27 MSS658 : Thanks, our flight was 100% fully-loaded so there was no room at all. My flying usually exists from long-haul TATL flying (mostly between BRU/AMS/CDG
28 ZaphodB : The 333s were pretty tight in Y right from the start, although the seats were well padded and comfortable for anyone of short stature. I remember thin
29 LAX888 : Thanks for the report. I have had a better experience than you on US but it was definitely far from good. At least the crew said "you're welcome" or "
30 OA260 : Hey missed this first time around. Nice report and have to say I never liked US Airways. I had a very bad J class PHL-LGW on their A330 once and it pu
31 nethkt : Thanks for sharing! Not that bad really. Food look almost same as my Continental flight FRA-EWR. I think they are on industry standard with other Amer
32 MSS658 : Wow!.. surprised to see this one on top of the list again.. Hi ZaphodB Thanks for commenting.. Yeah must agree, times change. Can't believe this was o
33 kaitak : I've never had the "pleasure" of flying US Airways t/atlantic (or indeed, at all), but having read several reviews, this one is quite typical of them,
34 MSS658 : Hi kaitak Thanks for replying, glad you liked the review. The fact of not logging US is actually not a sin at all. Greetings Marc
Top Of Page
Forum Index

Reply To This Topic US Airways A330-300's. Are They Really That Bad?
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
US Airways A330: MAN-PHL/PHL-MAN (+ Security Info) posted Wed Sep 6 2006 03:19:03 by Mon330
US Airways 737-300. What Should I Expect? posted Sun Dec 31 2000 07:23:13 by Mls515
EY:LHR-AUH-SIN - Is It Hype Or Are They That Good? posted Sun Nov 4 2007 09:56:19 by BA319-131
US Airways CLT-FRA, C-Class, A 330-300, Pics! posted Fri Dec 1 2006 17:16:31 by Transatlantic
Is US Airways' A330 Worth It? posted Fri Oct 6 2000 06:49:31 by Mls515
HD Videos - Swiss A330-300 To Dubai And Back posted Tue Aug 24 2010 13:35:21 by juebelhart
Short Report: US Airways Express Saab Hop ROC-BUF posted Fri Aug 13 2010 17:04:56 by staralliance38
To Canada With US Airways Express: PHF-PHL-ROC posted Tue Aug 10 2010 20:24:35 by staralliance38
US Airways MKE-PHX-MKE (pics) posted Mon Jul 12 2010 12:39:53 by mke717spotter
SAN-PHL-MCO US Airways First Class posted Wed Jun 9 2010 13:24:26 by dl767captain

Sponsor Message:
Printer friendly format