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QF Domestic Y SYD-CNS-MEL-SYD + J Lounges (w/pics)  
User currently offlineGenius12 From United Kingdom, joined Aug 2007, 197 posts, RR: 2
Posted (3 years 9 months 1 week 3 days 7 hours ago) and read 10167 times:

Testing Qantas Domestic Economy SYD-CNS-MEL-SYD with QF Business lounges (w/pics)

This is Part 2 of a series of three trip reports. Part 1 can be viewed here; Flying The Kangaroo Route – QF A380 First Class (by Genius12 Sep 18 2010 in Trip Reports)

Sydney-Cairns

After 4 fabulous days in Sydney, it was time to head back to the airport, but this time to the domestic terminal (T3) for our flight up to Cairns. Upon arrival at the airport, we walked into the spacious check-in hall and strolled up to one of the vacant Business desks. Check-in was quick and efficient, with our bags tagged with orange priority tags. Whilst there was no Fast Track security line, there was only a very small queue and we were through to airside within 5 minutes.

I felt that T3 was very well designed, with two wings of shops and gates to each side after security. The wings were bright and airy, and all of the shops appeared to be fairly high quality – similar to T5 at LHR.

Qantas operate two different types of lounge for domestic flights – the Qantas Club for oneworld Sapphire and paid lounge membership, and the Qantas Business Lounge for oneworld Emerald and Domestic Business passengers. At SYD, the two lounges are separate, and once up the escalator we turned left to the Business lounge where we were welcomed upon production of our BPs and my BA Gold (oneworld Emerald) card. The lounge was very well decorated, in a similar style to the International Business lounges, and featured a good view of the gate and maintenance area. There were lots of different seating areas, and it wasn’t difficult to find a good spot by the windows in which to relax for the hour and a half or so before boarding.


View from SYD QF Business lounge


QF 767 viewed from the lounge


Business lounge interior


Business lounge interior


Business lounge interior


Business lounge interior


Business lounge interior

I made use of the free wifi, in between watching the breaking news about the New Zealand earthquake on the TV, which was causing several people who walked past to stop and gape. Shortly there was a little group crowding around the TV, and so we moved to a quieter spot.


Coverage of the NZ quake

I went in search of some mineral water, but was left disappointed with only tap water available – I thought that was very strange for a ‘premium’ lounge. There was a bar which would open at 12:00, and one of the servers poured me a glass of sparkling water from a can in the fridge behind the bar, but there was no still mineral water anywhere that I could find. Refreshment options for breakfast included pastries, cold meats, cereals etc. – standard business class offerings, nothing spectacular by any means.


Food area, with old school information screens


Main food area at the entrance to the lounge


Business lounge interior


Business lounge interior


Business lounge work area – note the Apple iMac computers


Relaxing in the Business lounge with tap water


Australian weather


Male washrooms in the Business lounge

With 10 minutes or so before boarding, we strolled down to Gate 2 where a small queue had formed at the desk. Shortly pre-boarding was announced for those ‘requiring a little more time’, followed by a general boarding announcement. There seemed to be very little order or clarity to the boarding process, but eventually we were through onto the airbridge, picked up a couple of complimentary headsets for the IFE and boarded our 767 through Door 1L.

Date: September 2010
Route: Sydney Kingsford Smith [SYD] (T3) – Cairns [CNS] (TD)
Flight: QF922
Type: B767-338ER
Registration: VH-OGE
First Flight/Delivery: 1989/1989
Seats: 25A, 25B
Class: Economy

We were welcomed on board and directed down the aisle to our seats, in the third row of the forward Economy cabin. The seats were fairly comfortable upon first impression (and certainly featured a more than adequate 32” pitch), but after an hour or so I could have done with a little more support on the base of the seat… Our 767 had definitely seen better days, but the cabin was fairly clean (and the washrooms weren’t bad either).


View before pushback


View into the Business cabin during boarding


Forward Economy cabin during boarding


How I longed to be the other side of that divider…


Customary legroom shot


Looking across to the forward cabin middle galley between Business and Economy


Pushing back


Glimpse of an A380 as we push back…


…which was being pushed back itself


Sydney’s domestic terminal viewed as we push back

We had a rather long taxi to the active takeoff runway, waiting for a turboprop and Jetstar jet to land, and a Virgin Blue 737 and Cathay Pacific A330 to takeoff.

Shortly after takeoff, the IFE system was fired up, and as this particular aircraft had the old projection system fitted, we were asked to close the window blinds to make viewing of the movie (Robin Hood) easier. I really wish cabin crew wouldn’t do this on a day flight, as I like to look out of the window and, particularly in Economy, do not want to feel any more depressed in the dark than I would in the daylight! I didn’t partake of the IFE, which was poor quality (even on the LCD bulkhead screens), not made any better by the hopelessly poor headphones.


Forward Economy cabin inflight


Forward Economy cabin inflight


IFE

Around an hour into the three hour flight, a meal was served (yep, chicken or beef – how original). I chose the chicken and was not expecting it to be great, but just wanted to try it for completeness of this report! The dish was completely inedible. The ‘orange juice’, which was actually some form of multi-concentrated fruit drink stuffed full of E numbers, made me want to spit it out after the first mouthful. Is it too much to ask for some ‘normal’ concentrated orange juice in Economy? The only edible item on the whole tray was the tiny Toblerone bar.


What’s under here I wonder?...


…Maybe I shouldn’t have asked.

Trays were not collected promptly, service was slow and the cabin crew seemed disinterested. I asked for a bottle of water at one point, and our request was refused by one FA, with some vague explanation about ‘not being set up yet’. Come on, Qantas - not good enough. Luckily, another FA (who was mainly serving Business) was in a better mood and happily have us a bottle. Another small thing to note – the air quality was noticeably poorer than that found on the A380.

Qantas Domestic Economy slightly redeemed itself when the cabin crew came around with ice creams about 40 minutes before landing, but overall the experience was one that I was not looking forward to repeating on the way back down to MEL.


Ice cream


View prior to descent


Descending, with speedbrakes deployed


Almost there…

The Captain came on the PA just before landing, warning us that we would be flying a non-ILS approach into Cairns due to their ILS system being upgraded. He warned us to expect a go-around, and described how this would feel and reassured us that it would not be anything to worry about. I felt the whole cabin tense, regardless. Luckily, although the approach and landing was somewhat bumpy, there was no go-around required, and we landed just about on time.


Pulling up to our gate at Cairns

Passing through the Business cabin upon leaving the aircraft, the seats did not look as if they had a significant amount of increased space, but from what I could see of the service through the curtain during the flight, it would certainly have been a much comfier ride.

Cairns currently has a temporary baggage claim building whilst the Domestic Terminal is redeveloped, and so we exited the building before waiting a good half an hour for our bags to emerge in the makeshift structure. So much for priority handling!

Having only flown Economy once in the past six years (and that was only a two hour flight with BA), I didn’t really know what to expect from this flight. The ground experience was largely as you would expect from a premium airline (with status privileges), but I did not enjoy one moment of the 3 hour flight. If anything, this experience just reinforced how lucky I have been to travel almost exclusively in J and F in recent years.

Cairns-Melbourne

We arrived at Cairns Domestic Terminal around 3 hours prior to our departure to Melbourne, having been treated to a great ride by a seemingly all-knowing taxi driver. This guy literally had something to say about everything, with no prompting necessary!

An efficient, but not exactly friendly, check-in agent checked us in at a free Economy desk (the Business desk being occupied by a couple checking in). There was a small queue for the single scanner at security, and we were through to airside. This terminal is fairly new, and had quite a good choice of shops for what is a fairly small airport.

We went upstairs to the new Qantas Club lounge (there is no separate Business lounge at CNS). Unfortunately, whilst the lounge is new, the chairs and tables are not. A missed opportunity by Qantas I feel, as some of the chairs were visibly worn and dirty. Maybe they are upgrading the furniture in the near future? However, the washrooms were immaculate, there was free wifi, the food choice for lunch was pretty good (soup, breads, salad, cold meats, cheese etc.) and the staff were fairly efficient. The lounge was consistently full, with lots of families with children returning to the cold after their sunny winter break. Due to the late arrival of our aircraft, we had a little longer to wait than anticipated, and took advantage of the free wifi catching up on the news back home, emails, Facebook etc.


Cairns Qantas Club


Club lounge overview


Free wifi is very welcome


Lunch in the Qantas Club


More lunch


The aircraft that had carried us from SYD to CNS arriving at the gate in front of the Club lounge…


…named ‘City of Orange’


‘City of Orange’ being serviced


Qantas 737-800


Our aircraft arriving


Our aircraft taxiing

At the gate, a small queue had formed, and we waited a good 20-25 minutes for the gate agents to show up and commence boarding through Door 1L at around 14:25, 30 minutes behind schedule.

Date: September 2010
Route: Cairns [CNS] (TD) – Melbourne [MEL] (T1)
Flight: QF703
Type: B767-336
Registration: VH-ZXE
First Flight/Delivery: 1991/2000
Seats: 23A, 23B
Class: Economy

The VH-ZX 767s were bought by QF from BA around the Millennium time, and as such are in slightly better shape than the doddery VH-OG 767s. The configuration is also better for Economy passengers, with a mini forward Y cabin of two rows – we were seated in the very front row, with great legroom under the bulkhead separating Business from Economy.


Looking into the Business cabin from the front Economy row


Legroom with the bulkhead cutaway


Pushing back, with QantasLink regional aircraft visible

Very little to add to this flight, so I will let the few pictures do most of the talking. Suffice to say we declined the meal (much to the shock of the friendly FA), sipped on some water, attempted to watch some of the rubbish quality IFE (film – The Joneses), and nibbled at the uninteresting ice lolly towards the end of the flight.


Useless IFE


Dated 767 interior of the forward mini whY cabin


Peeking into Business


Ice lolly


Cruise


Spectacular lighting effects – one of the reasons I like the window shades open!


View prior to descent into Melbourne


Melbourne CBD in the distance


On the ground in MEL

We landed just prior to 18:00, and then proceeded to wait for a good 35 minutes before our luggage emerged, complicated by an almost unannounced change of carousel to one that was being shared by two other flights. Luckily I was one of the few people who had noticed our flight number disappear from the screen and had positioned myself ready to run to a new carousel!

The crazy taxi marshal, shouting at everyone and everything, ensured we got into the correct taxi, and we shortly arrived at the fabulous InterContinental for a relaxing week in what was to become my favourite Australian city.

Melbourne – Sydney

After a great week in Melbourne, we headed out to the domestic terminal for our flight back to Sydney, connecting the same day to our BA flight to London via Bangkok. There was brief confusion at the Business check-in desk, as the agent tried to check our bags through all the way to London. She assumed that we were in First on the way back, rather than Club World, before I stepped in and informed her we were in I class, rather than the A class she way trying to input into the system. When I mentioned these class codes, I was asked by the next door agent whether I was airline staff! No dear, I’m just a FlyerTalk addict…

With our bags eventually checked through all the way to London, and tagged with Business tags, we went through the fairly quick security checkpoint (no fast track). The Business lounge at MEL is within the Club lounge, and has its own entrance desk to keep out the riff raff. The lounge is fairly small, decorated in the same style as the SYD Business lounge, and I imagine it could get quite overcrowded during busy times, but we managed to find a good pair of seats by the window. Food and beverage options are almost identical to SYD.


MEL Business lounge


MEL Business lounge


Looking across to MEL’s international terminal from the Business lounge, with an A380 visible

Boarding was on time, and although there was a separate, clearly signed Business lane, it was un-policed and there was no priority boarding announcement, except the usual drivel about ‘those needing a little extra time’.

Date: September 2010
Route: Melbourne [MEL] (T1) – Sydney Kingsford Smith [SYD] (T3)
Flight: QF426
Type: B767-336ER
Registration: VH-ZXF
First Flight/Delivery: 1991/2000
Seats: 23A, 23B
Class: Economy


View prior to pushback


Forward Economy cabin during boarding


QF 767 landing

The pleasant cabin crew welcomed us onboard, and before long we were off on the short hour-long flight across to Sydney. Another uneventful flight, with a biscuit offering and drinks run. I declined the biscuit in favour of a proper lunch in the international F lounge. I had failed to get the aircraft’s registration on boarding through Door 1L, and asked one of the FAs for it. She said she would come back later, but never did. Luckily on arrival into Sydney, there was a good view of our aircraft in the domestic terminal from the gate area and I was able to make a note of the registration.


Legroom


Short cruise


Blue Mountains


Approaching SYD


Beautiful coastline on approach into SYD

After disembarking, we made our way to the international connections counter, had our onward boarding pass swiped (which we had been issued with in MEL at check-in), descended into the waiting lounge and then hopped on the bus after a 15 minute wait. The bus gave us a nice tour of the airfield as it crossed around the end of the runway to the other side of the airfield and the international terminal. Once at the terminal, we ascended to the departures level and exited into the check-in area, which meant we had to re-clear security which I thought was a bit odd. Thankfully the queue wasn’t long, largely due to our ‘Express’ passes issued at MEL check-in, and we were through to airside of the international terminal and on our way to the F lounge.

Conclusion

QF have a solid ground product for premium passengers flying domestically. Whilst their Club lounges could do with a refurbishment to the same standard as the Business lounges, there is nothing terribly wrong with them, and the Business lounges are more than adequate for domestic flying. It would be nice to have still mineral water, though.

Unfortunately, the onboard Domestic Economy product is simply not up to scratch. The food on the longer flights was appalling, and the staff on the whole did not seem terribly interested. The seat, whilst sufficient in pitch and width, is not comfortable after the first hour. The sound quality of the IFE on the longer flights is really rubbish. Are all economy class products like this nowadays?

I wish QF offered discount Domestic Business tickets. I would happily pay more for the added comfort onboard the longer flights, but just cannot justify the fully flexible cost QF currently charge.

Thanks for reading, and as usual I welcome all comments and questions – watch out for my ‘SYD-BKK-LHR with BA in Club World – with SYD QF First lounge (w/pics)’ report, coming soon…

13 replies: All unread, jump to last
 
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 78
Reply 1, posted (3 years 9 months 1 week 2 days 8 hours ago) and read 9051 times:

Very interesting report about your domestic flights in Australia. I once made similar "Qantas tests" some years ago and liked the offerings:

BNE-SYD-BNE: Domestic Run On QF’s Oldest B747-400 (by PlaneHunter Oct 5 2006 in Trip Reports)
Testing Qantas: SYD-MEL-SYD-BNE (B738, B763, A332) (by PlaneHunter Oct 4 2006 in Trip Reports)

Quoting Genius12 (Thread starter):
Around an hour into the three hour flight, a meal was served (yep, chicken or beef – how original). I chose the chicken and was not expecting it to be great, but just wanted to try it for completeness of this report! The dish was completely inedible. The ‘orange juice’, which was actually some form of multi-concentrated fruit drink stuffed full of E numbers, made me want to spit it out after the first mouthful. Is it too much to ask for some ‘normal’ concentrated orange juice in Economy? The only edible item on the whole tray was the tiny Toblerone bar.

Really disappointing! Getting an ice cream is nice, though.


PH



Nothing's worse than flying the same reg twice!
User currently offlinecpd From Australia, joined Jun 2008, 4879 posts, RR: 38
Reply 2, posted (3 years 9 months 1 week 1 day 23 hours ago) and read 8753 times:

Quoting Genius12 (Thread starter):
How I longed to be the other side of that divider%u2026

I've been there frequently on the domestic business class flights! it's a great place to be, and the service is very good (sometimes there is too much to eat and drink, and not enough time to finish it all).

I haven't bothered with the business lounge however - generally just used the Qantas Club in Sydney which is usually very crowded.


User currently offlineSingapore 777 From Australia, joined May 1999, 1014 posts, RR: 3
Reply 3, posted (3 years 9 months 1 week 1 day 22 hours ago) and read 8661 times:

Hey Genius,

Nice TR! I really enjoyed the pictures you've put up from your flight.

I must agree with you about your findings on the CityFlyer onboard service (I respectfully disagree on the food aspect however -- they are already one of the better ones out there in terms of domestic food)... howesome of the QF crew are absolutely superb, increasingly I've found that others tend to be quite snarky. I don't see a need to be rude or to make sarcastic remarks when a polite 'Please do XYZ' would suffice.

Thanks for sharing!


User currently offlineBNE From Australia, joined Mar 2000, 3173 posts, RR: 12
Reply 4, posted (3 years 9 months 1 week 1 day 12 hours ago) and read 8351 times:

Seems like you were disappointed with the Qantas economy product which was not up to your usual standards of F & J which you are so used to flying.

Seems like you don't fly enough Y to really appreciated how good Qantas domestic economy is.

BA don't have IFE on most of the shorthaul European flights, and I do agree someone from the UK wouldn't be used to the product offerings on the Qantas IFE system.

Quoting Genius12 (Thread starter):
Around an hour into the three hour flight, a meal was served (yep, chicken or beef – how original). I chose the chicken and was not expecting it to be great, but just wanted to try it for completeness of this report! The dish was completely inedible. The ‘orange juice’, which was actually some form of multi-concentrated fruit drink stuffed full of E numbers, made me want to spit it out after the first mouthful. Is it too much to ask for some ‘normal’ concentrated orange juice in Economy? The only edible item on the whole tray was the tiny Toblerone bar.

Well it wasn't really orange juice to start with; even though it looked orange, and cheese and crackers aren't too bad either. I guess you have high standards.

Quoting Genius12 (Thread starter):
I wish QF offered discount Domestic Business tickets. I would happily pay more for the added comfort onboard the longer flights, but just cannot justify the fully flexible cost QF currently charge.

They don't need to as there is no competition and all Virgin Blue can offer is their Premium Economy. Seems like you would have wished to have flown business class but unfortunately you were stuck in economy for your domestic flights.

Quoting Genius12 (Thread starter):
Thanks for reading, and as usual I welcome all comments and questions – watch out for my ‘SYD-BKK-LHR with BA in Club World – with SYD QF First lounge (w/pics)’ report, coming soon…

If you weren't impressed with the Sydney First Lounge then you are never going to be pleased.

Quoting Genius12 (Thread starter):
When I mentioned these class codes, I was asked by the next door agent whether I was airline staff! No dear, I’m just a FlyerTalk addict…

Not sure why you posted the trip report here, hanging out with all the riff raff on www.airliners.net, you best get yourself back over to flyertalk.

Thanks for the photos.



Why fly non stop when you can connect
User currently offlineac888yow From Canada, joined Jan 2005, 531 posts, RR: 1
Reply 5, posted (3 years 9 months 1 week 1 day 9 hours ago) and read 8205 times:

Enjoyment of this report is ruined by its condescending, narcissistic, and conceited tone/commentary.

Contrary to the author's critique, I find the food/beverage options to be at least on par if not above average for domestic economy service. Obviously I couldn't taste it, but I find the chicken meal that is depicted in his image to be perfectly acceptable in terms of quantity and completeness.

The rest of the experience seems like standard (at least), if not above average/superior domestic economy class service. Heck, based on his accounts I'd say this service exceeds even some international economy service I've experienced.

Again, contrary to the author's critique, I see little if anything to criticize Qantas about in this report and give them kudos for a respectable, if not above average service.


User currently offlineGenius12 From United Kingdom, joined Aug 2007, 197 posts, RR: 2
Reply 6, posted (3 years 9 months 1 week 1 day 8 hours ago) and read 8162 times:

Thank you for your comments everyone.  
Quoting BNE (Reply 4):
Seems like you don't fly enough Y to really appreciated how good Qantas domestic economy is.

I would agree, I have certainly become (perhaps too) accustomed to flying in J/F, and fully appreciate how lucky I am.

Quoting BNE (Reply 4):
BA don't have IFE on most of the shorthaul European flights

True, but if they did I would expect the audio to be audible, which it just wasn't on my two long-ish sectors up to and from CNS. Having to shut the blinds on a day-flight just so the projector image is slightly more visible is just poor form.

Quoting BNE (Reply 4):
Well it wasn't really orange juice to start with; even though it looked orange, and cheese and crackers aren't too bad either. I guess you have high standards.

I do have high standards, but I think anyone expects an edible meal. This just wasn't - overly salty, drowning in an unidentifiable liquid, leaving a rather horrible taste in the mouth after just one mouthful.  
Quoting BNE (Reply 4):
They don't need to as there is no competition and all Virgin Blue can offer is their Premium Economy.

Thanks for the explanation.

Quoting BNE (Reply 4):
If you weren't impressed with the Sydney First Lounge then you are never going to be pleased.

You'll have to wait for my next report to read my opinions of the F lounge... but suffice to say I was suitably impressed 
Quoting BNE (Reply 4):
Not sure why you posted the trip report here, hanging out with all the riff raff on www.airliners.net, you best get yourself back over to flyertalk.

This trip report was originally posted on FlyerTalk, and then posted here on Airliners.net so that a wider audience could enjoy it. Sorry if you didn't enjoy it and/or feel my presence isn't welcome here  
Quoting ac888yow (Reply 5):
Contrary to the author's critique, I find the food/beverage options to be at least on par if not above average for domestic economy service. Obviously I couldn't taste it, but I find the chicken meal that is depicted in his image to be perfectly acceptable in terms of quantity and completeness.

Thank you for your comments ac888yow. I'm not sure you can really judge a meal wholly on a photograph without, as you say, tasting it. It was appalling. Size-wise, the portion was fine, but quality-wise? No. It was horrible.

Sorry if you didn't enjoy my report. Perhaps you would like to read my other trip report from this series (http://www.airliners.net/aviation-forums/trip_reports/read.main/176570/) to see if your opinion of me changes  


User currently offlineBNE From Australia, joined Mar 2000, 3173 posts, RR: 12
Reply 7, posted (3 years 9 months 1 week 1 day 1 hour ago) and read 7935 times:

Quoting Genius12 (Reply 6):
You'll have to wait for my next report to read my opinions of the F lounge... but suffice to say I
was suitably impressed

Looking forward to reading your report on the Sydney First lounge, even if I have to read it over on flyertalk.

Quoting Genius12 (Reply 6):
This trip report was originally posted on FlyerTalk, and then posted here on Airliners.net so that a wider audience could enjoy it. Sorry if you didn't enjoy it and/or feel my presence isn't welcome here
www.airliners.net does have the best view count for trip reports, and I find that this website has a better way of displaying the trip report. Flyertalk has the 20 photos per post maximum which I find annoying.

Being a Qantas supporter I found your criticism of the Qantas inflight service very harsh so I was only getting back at you, so thanks for your reply.

There is a few of us who post on both websites but less than I thought there would be.



Why fly non stop when you can connect
User currently offlinecpd From Australia, joined Jun 2008, 4879 posts, RR: 38
Reply 8, posted (3 years 9 months 1 week 1 day ago) and read 7906 times:

Quoting Genius12 (Reply 6):
I would agree, I have certainly become (perhaps too) accustomed to flying in J/F, and fully appreciate how lucky I am.

You are hereby sentenced to 6 months of flying domestic economy class on Jetstar!   That should change your perceptions.   Or better still, Tiger!! 

That orange juice like thing I've had before, and no, I didn't really like it either. But on the flip side, they served real orange juice (or water) before flight along with the hot-towel service on the times I flew.

Quoting Genius12 (Reply 6):

I do have high standards, but I think anyone expects an edible meal. This just wasn't - overly salty, drowning in an unidentifiable liquid, leaving a rather horrible taste in the mouth after just one mouthful.

Might be a one off, they are generally pretty decent.


User currently offlinepugsley From Australia, joined Jan 2010, 185 posts, RR: 0
Reply 9, posted (3 years 9 months 6 days 12 hours ago) and read 7422 times:

Quoting Genius12 (Reply 6):
Having to shut the blinds on a day-flight just so the projector image is slightly more visible is just poor form.

This is not QANTAS policy. This would have been the crew trying to help the rest of the passengers in the forward economy cabin as we know how inferiour the cabin screens are.

Quoting Genius12 (Reply 6):
True, but if they did I would expect the audio to be audible,

This is unusual, usually a new set of headphones will fix this problem.

Quoting Genius12 (Reply 6):
I do have high standards, but I think anyone expects an edible meal. This just wasn't - overly salty, drowning in an unidentifiable liquid, leaving a rather horrible taste in the mouth after just one mouthful.

The meal you had was a Moroccon Style, Braised chicken in chermoula (spice) sauce with pumpkin, beans and accompanied by cous cous. The alternat on this flight would have been a beef marsala and pilaf rice, which is the better meal of the two. I am sorry to say you did get the worst meal currently in the domestic network. We have many other, much more satisfying meals so it is dissapointing you were offered these ones. You should have tried the meal on the return sector to MEL.

Quoting Genius12 (Thread starter):
and nibbled at the uninteresting ice lolly towards the end of the flight.

The tropical Frosty fruit. After months of crew feedback, the frosty fruit is finally on its way out, as of november its going to be ice creams on all long flights. (finally)

Quoting Genius12 (Thread starter):
The ‘orange juice’, which was actually some form of multi-concentrated fruit drink stuffed full of E numbers, made me want to spit it out after the first mouthful. Is it too much to ask for some ‘normal’ concentrated orange juice in Economy?

The Multi V Juice is actually very popular. I agree with you, its not nice at all, but a lot of people really like it and actually ask for it. Orange and apple juice is served as a premium product to QF busines class passengers. As for the multi V, did you read the ingredient list? i think it has 11 different fruits listed as ingredients.

Quoting Genius12 (Thread starter):
Trays were not collected promptly, service was slow and the cabin crew seemed disinterested. I asked for a bottle of water at one point, and our request was refused by one FA, with some vague explanation about ‘not being set up yet’. Come on, Qantas - not good enough. Luckily, another FA (who was mainly serving Business) was in a better mood and happily have us a bottle.

As for the trays not being collectected quickly, it is difficult to do it on the CNS-SYD/MEL sectors. with only 4 crew for 222 passengers, delivering a hotmeal, cold drink, then having to seperatly offer tea and coffee as their is no tea or coffee cup on the tray, then pour tea and coffee for the whole cabin and then collect, the whole process is very long winded. And the unique thing about CNS flights, it is usually familys and once a year flyers who are not familiar with the service and what is on offer and the whole process takes even longer.

While i do not excuse the response the crew member gave you, another difficultly on these flights is that only 20 bottles of water are loaded for passengers. I am very please to hear a different FA finally got you some water.

On this flight, it would have been crewed by sydney based cabin crew, and unfortunatly they have a reputation of being a bit short and not nice.

Quoting Genius12 (Thread starter):
The VH-ZX 767s were bought by QF from BA around the Millennium time, and as such are in slightly better shape than the doddery VH-OG 767s. The configuration is also better for Economy passengers, with a mini forward Y cabin of two rows – we were seated in the very front row, with great legroom under the bulkhead separating Business from Economy.

I find it interesting that to hear you prefered the ZX series aircraft over the OG series. Most aussie flyers do not like the ZX ones due to things like the lack of overhead air con vents, so i'm pleased you liked this aircraft.

Quoting Genius12 (Thread starter):
attempted to watch some of the rubbish quality IFE (film – The Joneses),

I'm interested to know what was bad about the IFE on your flight from CNS-MEL? On the ZX series aircraft, they have recently been refitted with a new DVD and hard drive based entertainment system. The movie would have been played through the hard drive and only the news would have been played via the DVD, was it a bad choice of movie or something else you did not like?

I've really enjoyed reading your report and to see how you percieve what was offered.



A319, A320, A321, A332, A333, A343, A388, BAe146, B717, B733, B734, B735, B73G, B73H, B743, B744, B762, B763, B772, B773
User currently offlinecomeflywithme From Argentina, joined Sep 2006, 265 posts, RR: 2
Reply 10, posted (3 years 9 months 5 days 6 hours ago) and read 7064 times:

Hello Genius.....I knew this report would get some people steaming at the ears....especially those from down under.  

To be fair, you have praised Qantas plenty enough in the past so the criticism being heaped on you over this report is way over the top and unfair.Keep those reports coming.


User currently offlineGenius12 From United Kingdom, joined Aug 2007, 197 posts, RR: 2
Reply 11, posted (3 years 9 months 5 days 3 hours ago) and read 7002 times:

Thank you for the most recent replies, and particularly to pugsley for providing a detailed insight  
Quoting BNE (Reply 7):
Looking forward to reading your report on the Sydney First lounge, even if I have to read it over on flyertalk.

Thanks, although you won't have to read it on FlyerTalk necessarily, as I will be posting here too  
Quoting comeflywithme (Reply 10):
I knew this report would get some people steaming at the ears....especially those from down under.

Somehow I predicted that too... 


User currently offlineGenius12 From United Kingdom, joined Aug 2007, 197 posts, RR: 2
Reply 12, posted (3 years 9 months 5 days 3 hours ago) and read 6983 times:

Quoting pugsley (Reply 9):
I'm interested to know what was bad about the IFE on your flight from CNS-MEL? On the ZX series aircraft, they have recently been refitted with a new DVD and hard drive based entertainment system. The movie would have been played through the hard drive and only the news would have been played via the DVD, was it a bad choice of movie or something else you did not like?

The quality of the video was adequate, and sitting in the front row meant we had a fairly good view of the screen. However, the audio was still an issue, with the quality very poor (low volume, kept changing without pushing the buttons, crackly at times).

I like the ZX 767s simply because of the mini Y cabin at the front of Doors 2. The front row left and right hand pairs have great legroom under the bulkhead to Business, due to the cutout at foot level. The toilets weren't great however...  


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8484 posts, RR: 55
Reply 13, posted (3 years 8 months 2 weeks 6 days 11 hours ago) and read 6247 times:
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Nice report, liked the details, good stuff.

I've not flown QF domestic Y since 2007, on a 743 & 734, along with a couple of QF Link 717 flights. From memory I though the flights were pretty decent, yes the IFE on the 743 and 734 was pretty poor, overhead monitors and the like, however the food was pretty decent and the QF Link flights were great, one one of them I had to stop them refilling my glass as I'd be 2 sheets to the wind otherwise!

I do agree it's a bit odd not having any mineral water around, not sure what that's all about!

Re your chicken dish, I do agree it's not the most appealing looking meal ever, I'll take your word on the taste.

Rgds

Mark



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