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SQ First MEL-SIN(Suites)-FRA-JFK:The Gold Standard  
User currently offlineQantasclub From Australia, joined Nov 2003, 757 posts, RR: 2
Posted (3 years 11 months 4 weeks 9 hours ago) and read 26026 times:

This is my first trip report with pictures of a trip taken earlier this year in June when I had to find my way to ORD from MEL for work. I decided to treat myself to SQ First, the looooong way via SIN/FRA/JFK, hence this report. It really was the most enjoyable long haul flying experience I have ever had. Forgive me for leaving out some of the details like aircraft reg, exact seats, time of departure, etc…as you can see, I did manage to capture pics of most of the meals….a crucial part of the premium cabin experience (on decent airlines, anyway). I will try not to make things too wordy and let the pictures speak for themselves.

Sector 1:
MEL-SIN
SQ 238
A380: Suites
June 1 2010

Much anticipation as I was dropped off curbside at MEL. Have been wanting to try the SQ suites for ages. Check-in was smooth and without any hassles whatsoever; my bags were checked through to SIN only as I had a few things to deliver to relatives in Singapore during the 8 hour stopover. Seat confirmed as 3A. I chose this because I simply have to, as a rule on any flight have a window seat. I was grateful that there was no dreaded last minute equipment change (as there was in April this year during my MEL-SIN-ZRH trip shortly after the Iceland volcano shutdown. Things were fairly calm and peaceful at MEL this morning. Noticed Garuda’s new livery…does this make it a less dodgy and more desirable carrier to fly with?.....Hmmm..no.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/bcd61500.jpg
MEL has opened a new wing as an extension to the current existing departures concourse; quite a pleasant area although it really annoys me how MEL and SYD airports immediately throw their passengers after clearing customs into a deep forest of duty free land aisles. Very tacky and you feel like you’ve just walked straight onto the set of The Price is Right.
Qantas’s first A380 Nancy Bird Walton was operating QF 93 this morning to LAX…she still looks brand spanking shiny and new. I reckon QF has the best looking livery to go with the A380s. Just beautiful.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/081f7cb9.jpg
The MEL SQ lounge really is a non-event, the First class section is simply a smaller version of the business class part of the lounge. SQ really ought to upgrade their silver kris lunges to the standard of T3’s at Changi, at least in terms of décor, etc. Very tired looking.

This was my SQ bird to SIN this morning. I noticed SQ flights have generally been assigned gates at the far end of the new pier, which is a very comfortable area to wait.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/ce938b84.jpg

Boarding commenced on time and was very orderly. I boarded early (KIASU) through a separate Suites queue. Was greeted by name at door 1 by the leading stewardess who was extremely warm and friendly, and shown to my suite. Dom offered immediately. With warmed nuts.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/25fc5b50.jpg
I was asked whether I had flown suites before and answered that it was my first time..(chuckle…a Suites Virgin). The leading stewardess then welcomed me warmly and began to explain all the features of the Suites…quite overwhelming and impressive. She looked very familiar and I told her that, but she smiled graciously and said ‘I get that a lot’…..of course, duh, she’s a CLONE!!
The cabin had 6 suites occupied, including myself. Looking around, they were generally, elderly, wealthy Australian couples. Many of them were dressed in full formal attire, with suits and branded luggage, Louis Vuitton, etc and with all that brown leather and wood panelling in the Suites cabin, it felt a bit like the Titanic. There was this thin small sized woman sitting across the aisle covered in loud gold jewellery I was worried her osteoporotic wrist would snap under the weight of all that gold.
Take off was smooth and silent, as we have come to expect from the A380. Service began immediately…what followed was simply a magnificent meal service, delivered with such grace and efficiency, it left me truly breathless.

Chilled malossol caviar with melba toast, condiments, and a shot of vodka. I LOVE this starter, it is absolutely delicious and somehow, all the different elements work really well together.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/5d764421.jpg
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/8adb06bd.jpg

Maine Lobster with celeriac-crabmeat and lemon dressing. Delicious.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/7aaa95f7.jpg

White onion and thyme soup with sauteed mushroom and iberico ham
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/e18f9e7e.jpg

Snapper with celery salsa, squid, mussel, potato and asparagus
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/dea425ce.jpg

Bak Kut Teh: Hokkien style spare pork ribs in a peppered broth with steamed rice and preserved, pickled vegetables. This was surprisingly authentic and yummy.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/d87a4cc7.jpg
Pineapple Parfait for dessert
At this point, I was rather full (yes, that was all in the one meal sitting!) so I had to politely decline the after dinner chocolate, cheese board and fruit.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/46a1052e.jpg

Just leaving the coast of Australia north of Broome
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/ae398435.jpg

After a FULL lunch, I decided to try out the bed and watch ‘Edge of Darkness’. On my return from the restroom, my seat was transformed from this:
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/a1ed3d63.jpg
To This:
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/8aaf768e.jpg
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/e57ec8ea.jpg
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/840d27f5.jpg
A few thoughts on the Suite: The bed was supremely comfortable and easily as comfortable as my own bed at home….The aesthetics of the suite itself are very much in keeping with the feel of SQ’s first class on the &44s…lots of brown leather with more wood paneling, which I found MUCH more tasteful, understated and elegant than the HORRIBLE, tacky 80s gold and grey on Emirates. There is the feel of an elegant ocean liner. (with today’s passengers certainly adding to that atmosphere).

Just love having 3 A380 windows to myself!!
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/17ce9638.jpg

With merely 2 hours to digest my last meal, a ‘refreshment’ was served before landing in Singapore.
Pad Thai noodles. (average)
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/a92b9756.jpg

And almost all too soon, that was it….my first Suites experience was over. I loved every minute of it and would definitely try it again, next time on a longer flight.

Changi’s T3 is simply a joy to arrive to. To me, it is consistently the only airport where my bags arrive often before I do. It felt a bit quiet and empty this afternoon. I paid a quick visit to my sister in the east coast, and even though I had pretty much eaten all day, I still found room for my favourite Singaporean hawker dish I grew up with: Mee Pok Tah…something you just CANNOT find outside Singapore in any acceptably authentic form.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/34d2d20a.jpg

Back to Changi’s T3 at around 10pm for the next leg:

SQ 26
SIN-FRA-JFK
744
Seat 2A

SQ’s First passengers check in via a separate entrance and lounge so they don’t have to mingle with the lice outside in the ‘normal’ departure hall. It’s a rather empty but plush area, with around 10 staff members helping to fuss over you, help carry bags, check you in, offer you a towel, etc etc.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/25a05bb4.jpg.

Received my boarding pass all the way to JFK in seat 2A. I like this seat on the 744 because it offers a very unique forward angle from it’s window as the nose tapers forward.
The sliver Kris lounge is usually quite full at this time. The First class section is less so and I decided to grab a quick bite at the Private room…a VERY elegant dining room available only to First class passengers. Here is the menu:
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/2b3717a0.jpg
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/ea7cefd0.jpg
I ordered the lobster, and this is what it looked like (tasted quite good):
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/e058e89d.jpg

Boarding occurred on time and once again, I was greeted enthusiastically by the leading steward and shown to 2A. 6 of 12 seats occupied in the first cabin tonight. Dom once again and menus, amenity kits, etc before take off.
The 744 First Cabin is definitely showing it’s age, but is still a wonderfully comfortable place to spend 12 hours. There was a leak of air conditioning fluid/condensation over 2k and I actually heard the stewardess exclaim ‘Alamak’ (I kid you not), before she regained her usual elegant poise. The passenger in 2K was asked to move to another seat. Thankfully, 2a was still fine. There’s a special atmosphere in the nose of a 747 that you don’t even get on the A380. It’s intimate..exclusive…charming.
There was a long queue to take off and we were finally airborne around 20 mins late.
Like clockwork, supper was served:

Singapore-Frankfurt leg: starter
Tian of caviar with prawn and avocado tartare served with a chilled tomato comsomme
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/fc9c06cf.jpg
Seared Chilean seabass in a horseradish veloute, white-green asparagus and crushed basil potatoes
At this point, I was FULL...couldn't even fit dessert etc in
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/b05ec9a3.jpg

I went to change into my pyjamas and on return, my bed was fully made, with duvet, etc. I slept soundly for 8 hours until breakfast.
Papaya boat fruit thingy. I don’t really care much for papaya….what can I say, about a fruit that has the aftertaste of vomit.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/3ed41f31.jpg
Next course: Dim Sum and Har Cheong….not bad at all. I love yum cha.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/f2c8547d.jpg
I actually asked for this instead of cereal….prawn noodle soup…it was excellent, especially with kick-arse chilli sauce.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/195364b9.jpg

At this point we were approaching FRA.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/fc6fabdb.jpg
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/d8e31788.jpg

We landed around 10 mins early. FRA is a busy airport! Unfortunately, SQ passengers cannot use LH’s FC terminal. The lounge was unbelievably far away, had to go through security to get to it…really wasn’t worth it at all.
Took this pic of the LH 744. Glad I’m not flying LH.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/c4524cf4.jpg

Back at the gate later, things were generally chaotic and very unpleasant. Security officers were universally rude. Didn’t leave me with a good impression at all.
I was glad to be back on board for the final leg of this wonderful journey.
A new crew greeted us, only 3 passengers on this transatlantic leg.
Took off on time and breakfast (number 2) was served.
Fruit Starter
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/ea045c08.jpg

Flying over the mess that is Heathrow; the world's busiest international airport. A monument to poor planning and chaos. Look at how close the terminals are squished together. There is NO more room for expansion and this airport is already past it's maximum capacity. Great job, BAA
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/9cf4d95c.jpg

I just had to book the cook once this trip and this is it: The famous Lobster thermidor…..It was excellent. It’s fairly luck of the draw these days as to the size of the lobster. Yes, I know it’s weird to have this for breakfast, but hey, it was dinner time at home in Melbourne!
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/bf8e5b3f.jpg
Later on closer to arrival, a light meal was served:
Warm seared spiced prawn with caviar, cauliflower custard and tomato soup. (the prawns were buried under that spicy tomato soup). A very heady and intensely flavoured soup. I really enjoyed this starter.
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/0585b89b.jpg
wok fried chinese style lobster with black bean sauce and fragrant rice
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/c9fb53b5.jpg

And all too soon…we arrived at JFK:
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/8931befb.jpg
http://i1139.photobucket.com/albums/n559/lionellim7/Sq%20first%20ASCO%202010/00f1be75.jpg

Singapore airlines really is still the Gold standard airline for me. The service on all sectors was simply stellar and more importantly, CONSISTENT. And then there are the little things that no other airlines manages to match consistently. The crew on SIN-FRA passed onto the FRA-JFK crew details about how I liked my coffee and what wines I preferred and everything just flowed seamlessly, without me having to ask for anything. I was addressed politely my name on every single occasion (very hit and miss on Qantas, and you can pretty much forget about any crew on a US legacy carrier even bothering to remember your name). Nothing was too much of a bother; whenever I got up and left my seat, a crew member emerged (how do they do that?!) to ask if I needed anything. There are many that suggest that SQ crew are robotic and without personality, but I have to respectfully disagree….you really do feel that they genuinely enjoy serving and making your flight more comfortable. Yes, they do LOOK like clones, with all those ridiculously slim figures and neatly plastered down hair you can throw a brick at, but throughout, I found them friendly and warm, chatting to me spontaineously about my trip, family, travels, etc.
You do get excellent, EXCELLENT crews on Qantas too, but also many awful and completely indifferent ones..the difference is consistency.
The hard product on SQ is where other airlines have caught up; it's not to say that SQ is my any means inferior...they are still well at the front of the pack, but the difference is less marked, compared with their inflight service, which, for me, is still the gold standard by which all other airlines should be measured.

My last sector was a cheap connection on Jetblue JFK-ORD. After SQ First, this flight can only described as traumatic and a rude shock, but for what I paid, they were fine (and prob miles better than UA/AA/DELTA, etc).
Thanks for reading. Any comments, questions, welcome.

Cheers,
Qantasclub.

[Edited 2010-11-02 06:55:32]


Long Haul is the only way to go
25 replies: All unread, showing first 25:
 
User currently offlineChopChop767 From Italy, joined Aug 2010, 226 posts, RR: 0
Reply 1, posted (3 years 11 months 4 weeks 8 hours ago) and read 25874 times:

Wow! Is all that I can say. What an experience. Your report makes me want to start using Star again.

Moreover, I cannot agree with you more about consistency. You never want the consumer to pay a price and guess at what they're going to receive, the expectations should be clear. I love UA and AA, but they are inconconsistant. Even in premium cabins on transpacific and transatlantic, you roll the dice. With that said, I still think both carriers provide good service, but to have the flight attendants pass on your wine and coffee preferences, now that is something special. There's no other airline that is that good.

Thanks again for sharing.

Ps, that Bed, I mean seat  looks unreal.



this year: nap, lgw, fra, dub, fco, add, jib, muc, iad, sea, dca, bos, cdg, ist, bah, prg, ord, hsv, cmn
User currently offlineKL838 From Netherlands Antilles, joined Oct 2010, 126 posts, RR: 0
Reply 2, posted (3 years 11 months 4 weeks 8 hours ago) and read 25785 times:

That was a very interesting report! I loved the detail and your bits of humor! Hopefully one day I too will fly in Singapore Suites! Its good to know SQ is consistent with their standards as they are definitely the benchmark of the industry!

Quoting Qantasclub (Thread starter):
The aesthetics of the suite itself are very much in keeping with the feel of SQ’s first class on the &44s…lots of brown leather with more wood paneling, which I found MUCH more tasteful, understated and elegant than the HORRIBLE, tacky 80s gold and grey on Emirates. There is the feel of an elegant ocean liner. (with today’s passengers certainly adding to that atmosphere).

I completely agree with you, I definitely hate the grey leather in the Emirates First it seem so tacky and the gold just makes it more gaudy.

Great report! Will there be an equally interesting return report?


User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 15
Reply 3, posted (3 years 11 months 4 weeks 8 hours ago) and read 25737 times:

Hey Qantasclub,

A fabulous TR with great pics as well.

Quoting Qantasclub (Thread starter):
I decided to treat myself to SQ First, the looooong way via SIN/FRA/JFK, hence this report.

I wouldn't have done it any other way!

Quoting Qantasclub (Thread starter):
Service began immediately…what followed was simply a magnificent meal service, delivered with such grace and efficiency, it left me truly breathless.

The food on board SIA is definitely the best I've tasted in the skies. Even the economy class meals are too a good standard.

Quoting Qantasclub (Thread starter):
At this point, I was rather full (yes, that was all in the one meal sitting!) so I had to politely decline the after dinner chocolate, cheese board and fruit.

I can't say I'm surprised. You had a lot to eat on board all sectors of the trip!

Quoting Qantasclub (Thread starter):
And almost all too soon, that was it….my first Suites experience was over. I loved every minute of it and would definitely try it again, next time on a longer flight.

If that was me, I would have made a tantrum and stay on board for as long as possible! LOL!

Quoting Qantasclub (Thread starter):
The lounge was unbelievably far away, had to go through security to get to it…really wasn’t worth it at all.

How long was the transit wait in Frankfurt?

Definitely a shame that you had to connect onto a Jetblue flight after that amazing experience and I'm not surprised that it was a shock to the system.

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlineCoal From United States of America, joined Aug 2006, 2074 posts, RR: 9
Reply 4, posted (3 years 11 months 4 weeks 7 hours ago) and read 25500 times:

Great report! Very lucky to be traveling in R class!

Quoting Qantasclub (Thread starter):
Bak Kut Teh

I can't believe they would serve this in R, considering you can buy it for about S$5 at a hawker stall!

Cheers
Coal



Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 5, posted (3 years 11 months 4 weeks 7 hours ago) and read 25315 times:

Nice report, glad you got to try the seats out. How long did it take you to get from MEL to ORD?


Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinelychemsa From United States of America, joined Oct 2009, 1221 posts, RR: 3
Reply 6, posted (3 years 11 months 4 weeks 7 hours ago) and read 25288 times:

Jet Blue due to their generous legroom is way better than AA, DL etc.

24 years ago I flew on Pan Am in F and the choice was Steak or Lobster Thermidor. I chose the steak, regretted it and have been trying since then to find a Lobster Thermidor in a restaurant. It has been impossible. I am still dreaming about it.


User currently offlineDocPepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 7, posted (3 years 11 months 4 weeks 3 hours ago) and read 24721 times:

An excellent trip report, Qantasclub! Thanks for taking the effort to do this spectacular trip report. SQ Suites and F does make even their new J look like some sort of premium economy!

You seem to have some sort of lobster fetish - how much lobster did you eat in 36 hours ?! Lobster for main course, Lobster in the lounge...... How many stomachs do you have? When I travelled SQ F FRA-SIN last year, I was so full by the time I got to the main course, I could barely eat it. Then I had nightmares when I tried to sleep because I'd simply eaten too much!

Oh that Mee Pok Tah looked great. I live in Dubai now and it is really difficult to get anything close to Singaporean food here. After seeing that photo of that mee pok tah, I'm on the verge of giving up my expat package and running back home for good  

Pity that SQ has no planes on order and they simply can't expand, and they're ceding more and more marketshare to EK, Jetstar etc. With each aircraft they refurbish, they are also removing capacity from their network. With each 777 they replace with an A330, it's also a reduction in capacity.

Will we get the pleasure of an F/R report in the opposite direction?


User currently online767747 From United States of America, joined Jan 2005, 1951 posts, RR: 24
Reply 8, posted (3 years 11 months 3 weeks 6 days 22 hours ago) and read 23973 times:
Support Airliners.net - become a First Class Member!

Fantastic report! Thanks for sharing! The food served in SQ F looks absolutely mouth watering; I was getting so hungry seeing all these pictures!

Matthew (767747)


User currently offlineflightsimboy From Canada, joined Sep 2005, 1295 posts, RR: 4
Reply 9, posted (3 years 11 months 3 weeks 6 days 19 hours ago) and read 23520 times:
Support Airliners.net - become a First Class Member!

Excellent report on an excellent airline. And yes the magic word is CONSISTENCY! Something only Asian carriers can offer. Found that on MH's Y class, so I can only dream what it must be in SQ First!

User currently offlineQantasclub From Australia, joined Nov 2003, 757 posts, RR: 2
Reply 10, posted (3 years 11 months 3 weeks 6 days 10 hours ago) and read 22797 times:

Thanks for all the comments, and compliments.
As some of you have already alluded to, yes, I am a total PIG. Strangely, contrary to what one would expect, I don't seem to resemble the side of a block of flats. I did, however, manage to put on 2 kgs for this trip, which is pretty good considering the sheer volume of food consumed. At least it was good stuff. Worth all the calories.

Quoting Coal (Reply 4):
I can't believe they would serve this in R, considering you can buy it for about S$5 at a hawker stall!

Yes, I know. Sq has recently over the years been serving excellent, authentic hawker fare, even in premium cabins...I can only presume that this has been a response to local demand. Singaporeans LOVE their hawker food. It's pretty much the only thing I really miss about Singapore, as an ex-singaporean.

Quoting AI151 (Reply 3):
How long was the transit wait in Frankfurt?

Around an hour and a half I think..not long considering the ridiculously long walk to the lounge, the impossible wait for showers (i think only 2 or 3 for the whole lounge) and the doubling up of repeated security checks, etc. FRA's a dump! ZRH, AMS and superior hubs to transit through.

Quoting lychemsa (Reply 6):
24 years ago I flew on Pan Am in F and the choice was Steak or Lobster Thermidor. I chose the steak, regretted it and have been trying since then to find a Lobster Thermidor in a restaurant. It has been impossible. I am still dreaming about it.

Lobster thermidor is overated i reckon. All that cheesey, gooey sauce. SQ's BTC version often looks like a pile of cat vomit, but almost always tastes better than it looks.

Quoting DocPepz (Reply 7):
You seem to have some sort of lobster fetish - how much lobster did you eat in 36 hours ?! Lobster for main course, Lobster in the lounge...... How many stomachs do you have? When I travelled SQ F FRA-SIN last year, I was so full by the time I got to the main course, I could barely eat it. Then I had nightmares when I tried to sleep because I'd simply eaten too much!

not sure if fetish is the right word.....ok, maybe it is. I love them. It's a textural thing. The meat itself doesn't actually have alot of flavour. My theory is that the further away from Asia, the cheaper the lobsters are...hence maine lobsters in boston, and the east coast and much cheaper than the ones in Australia, due to the proximity to Asia. To answer your question, I ate a total of 14 whole lobster's on this trip, including when I was in Chicago. And no, I don't look like one...yet. lol.

Quoting DocPepz (Reply 7):
Oh that Mee Pok Tah looked great. I live in Dubai now and it is really difficult to get anything close to Singaporean food here. After seeing that photo of that mee pok tah, I'm on the verge of giving up my expat package and running back home for good  

Mee Pok Tah....I just love this dish..I dream about it....fantasize about it...cannot, just CANNOT find it anywhere outside of Spore. Such a pity. Worth flying MEL-SIN just for a bowl or 2. If I don't have time to pop out of the terminal, the Bar Chor Mee stall in the food court downstairs in the basement of T3 (landside) does a pretty good job of satisfying this craving.

Quoting DocPepz (Reply 7):
Pity that SQ has no planes on order and they simply can't expand, and they're ceding more and more marketshare to EK, Jetstar etc. With each aircraft they refurbish, they are also removing capacity from their network. With each 777 they replace with an A330, it's also a reduction in capacity.

It's inevitable they will lose further market share as Ek grows...I just don't understand the EK phenomenon...their hard product (hideous interiors aside) is not bad, but their service is horrible and one of the worst for consistency.

Quoting DocPepz (Reply 7):
Will we get the pleasure of an F/R report in the opposite direction?
Quoting KL838 (Reply 2):
Great report! Will there be an equally interesting return report?

Maybe; I have some pics left from the return trip-but no A380...I had to take the red eye SQ 237, so hardly any service on that at all. Are you still interested in pics of the meals from JFK-FRA-SIN?

Cheers,

Qantasclub



Long Haul is the only way to go
User currently offlineinfinit From Singapore, joined Jul 2008, 586 posts, RR: 1
Reply 11, posted (3 years 11 months 3 weeks 6 days 9 hours ago) and read 22690 times:

What a lovely trip this must have been! And like many here, I'm wowed with the food served. Everything looked so damn good.

In terms of service, the soft product, how do you find SQ in R Class? I dont see how it can get better than F which is already top-notch.


User currently offlineFoxThree From , joined Dec 1969, posts, RR:
Reply 12, posted (3 years 11 months 3 weeks 6 days 7 hours ago) and read 22447 times:

Quoting Qantasclub (Thread starter):
SQ’s First passengers check in via a separate entrance and lounge so they don’t have to mingle with the lice outside in the ‘normal’ departure hall.

I'm certain it's nice not having to mix it up with the commoners at check-in, but calling them "lice" is a tad too derogatory, don't you think?


User currently offlineflightsimboy From Canada, joined Sep 2005, 1295 posts, RR: 4
Reply 13, posted (3 years 11 months 3 weeks 6 days 1 hour ago) and read 21906 times:
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Quoting Qantasclub (Thread starter):
SQ’s First passengers check in via a separate entrance and lounge so they don’t have to mingle with the lice outside in the ‘normal’ departure hall.
Quoting FoxThree (Reply 12):
I'm certain it's nice not having to mix it up with the commoners at check-in, but calling them "lice" is a tad too derogatory, don't you think?

I do hope you meant "line" instead of "lice" LOL


User currently offlineLondonCity From United Kingdom, joined Nov 2008, 1510 posts, RR: 0
Reply 14, posted (3 years 11 months 3 weeks 6 days 1 hour ago) and read 21874 times:

Quoting Qantasclub (Thread starter):
Flying over the mess that is Heathrow; the world's busiest international airport. A monument to poor planning and chaos. Look at how close the terminals are squished together. There is NO more room for expansion and this airport is already past it's maximum capacity. Great job, BAA

It's not LHR's fault. It's the fault of politicians and the UK's democratic planning laws which have made LHR what it is. There is room for expansion in the shape of a 3rd runway but the present Coalition government isn't prepared to risk unpopularity by approving it.
By the way, LHR's terminals are not that "squished together." In the Central Area there are now two terminals (T2 having been closed). T4 and T4 are located on the edge of the airfield.

Quoting Qantasclub (Thread starter):
It's inevitable they will lose further market share as Ek grows...I just don't understand the EK phenomenon...their hard product (hideous interiors aside) is not bad, but their service is horrible and one of the worst for consistency.

Check the EK route network and you'll see why EK is growing so fast. EK is succesful because a) it links secondary destinations to the outside world (ie NCL-DXB-SYD or DUS-DXB-SIN) b) its fares are attractive (SIA's Suites are great but you must pay a surcharge on full F fare) in all classes and c) the EK network feeds pax from east to west, north to south. Crucially EK links the world's emerging economies via DXB. EK can take you from Shanghai to Cape Town, Bangalore to San Francisco or Moscow to Sao Paulo.


User currently offlineQantasclub From Australia, joined Nov 2003, 757 posts, RR: 2
Reply 15, posted (3 years 11 months 3 weeks 5 days 20 hours ago) and read 21319 times:

Quoting FoxThree (Reply 12):
I'm certain it's nice not having to mix it up with the commoners at check-in, but calling them "lice" is a tad too derogatory, don't you think?

I'm really sorry if this offended you, but it was a light hearted and somewhat sarcastic comment, meant as a joke; the point being that SQ felt it necessary to build a whole separate lavish check-in area so that it's first class passengers were 'coocooned' from mingling with other non-first passengers from check in to the gate. I apologise again,if you found it offensive.

Quoting LondonCity (Reply 14):
It's not LHR's fault. It's the fault of politicians and the UK's democratic planning laws which have made LHR what it is. There is room for expansion in the shape of a 3rd runway but the present Coalition government isn't prepared to risk unpopularity by approving it.
By the way, LHR's terminals are not that "squished together." In the Central Area there are now two terminals (T2 having been closed). T4 and T4 are located on the edge of the airfield

Noted. For all the complaints about Heathrow, it still is the best place in the world to spot long haul heavies. Plane porn. lol.

Quoting LondonCity (Reply 14):
Check the EK route network and you'll see why EK is growing so fast. EK is succesful because a) it links secondary destinations to the outside world (ie NCL-DXB-SYD or DUS-DXB-SIN) b) its fares are attractive (SIA's Suites are great but you must pay a surcharge on full F fare) in all classes and c) the EK network feeds pax from east to west, north to south. Crucially EK links the world's emerging economies via DXB. EK can take you from Shanghai to Cape Town, Bangalore to San Francisco or Moscow to Sao Paulo.

They do have an impressive network and all the more breathtaking in it's pace of expansion. I guess at the end of the day, there are plenty of airlines with average/poor service/soft product that still do well because they are well run with intelligent network development and marketing.



Long Haul is the only way to go
User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1706 posts, RR: 65
Reply 16, posted (3 years 11 months 3 weeks 5 days 13 hours ago) and read 20917 times:
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Hi Qantasclub

Excellent TR and good photography, an interesting route to ORD via SIN/FRA/JFK  
Quoting Qantasclub (Thread starter):
It’s fairly luck of the draw these days as to the size of the lobster.

I think you're right ! My Lobster on SQ F and Private Room pales in comparision of yours....  http://www.samchuiphotos.com/R5.jpg


The one at Private Room is a bit of a joke, there were literally no meat  http://www.samchuiphotos.com/R6.jpg
Quoting Qantasclub (Reply 10):
It's inevitable they will lose further market share as Ek grows...I just don't understand the EK phenomenon...their hard product (hideous interiors aside) is not bad, but their service is horrible and one of the worst for consistency.

I am an old timer on SIA, seeing a 744 F report makes me really happy. One fabulous thing on EK, is the diversity of the crew. You can talk to a crew from Brazil, or South Korea or South Africa...from my EK experience since 2004 to today, they're an airline constantly on a rise and improving. Of course not every flight are consistent, but I see they're at least trying to improve. Customer feedback are very important , speak up to the crew if anyone feel like being mis-treater and give them a wake up call   I feel that some senior crew on EK are much better than the younger ones.

Sam


User currently offlineryanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 17, posted (3 years 11 months 3 weeks 5 days 9 hours ago) and read 20615 times:

Hey you... Lucky bugger...

Quoting Qantasclub (Thread starter):
MEL has opened a new wing as an extension to the current existing departures concourse; quite a pleasant area although it really annoys me how MEL and SYD airports immediately throw their passengers after clearing customs into a deep forest of duty free land aisles. Very tacky and you feel like you’ve just walked straight onto the set of The Price is Right.

Make that ALL Australian international airports. I understand real estate is expensive but the way it is all pushed at your face pass immigration is just tacky and somewhat "LC". Arrivals aren't spared...I remembered when I arrived in MEL from a red eye, you will reach a duty free area with shelves of whatever... and there was a lady on a mic with boom-boxes yelling out specials! Gosh felt like a Texas rodeo fun fair! Imagine this happening at 7am when you are all zonked out from having no sleep on an 8 hour flight! Although her mentioning Swatches at 30% off did catch my attention...

Quoting Qantasclub (Thread starter):
I boarded early (KIASU) through a separate Suites queue.

We can take you out of Singapore, but we will never take the Singapore out of you.

Quoting Qantasclub (Thread starter):
I still found room for my favourite Singaporean hawker dish I grew up with: Mee Pok Tah…something you just CANNOT find outside Singapore in any acceptably authentic form.

MPT is my favourite hawker dish too, always ask for extra chilli and vinegar. Strangely, I found MPT in (of all places) Rockhampton, Queensland! Of course it tasted like shit but when you are stuck in that beef country for months on an overseas assignment, you make do somehow. It makes me laugh sometimes how Singapore's hawker fare is replicated down under and the kind of ingredients they use as a substitute, then try and pass it off as "authentic". I'll never forget my AUD8.00 laksa in Adelaide!

Quoting Qantasclub (Thread starter):
A very heady and intensely flavoured soup. I really enjoyed this starter.

I've heard various polarising views about this particular soup, glad you like it. I myself have not had the honour of tasting it.

Quoting Coal (Reply 4):

I can't believe they would serve this in R, considering you can buy it for about S$5 at a hawker stall!

Try $2... SQ serves a lot of hawker fares on board their flights and they are normally done very well - even better on some of the flights I have been on! The extra flavour is probably to make up for the numbing of our taste buds with altitude.

Quoting FoxThree (Reply 12):

I'm certain it's nice not having to mix it up with the commoners at check-in, but calling them "lice" is a tad too derogatory, don't you think?

Leave sense of humour at the door... CHECK! Lighten up, it is obvious the writer was being sarcastic about it. I got the joke, I am sure many others did.

I know I make fun of the SQ-femme-bots all the time but truth be told, I do like flying them. There's something about seeing an SQ tail at a foreign land which says "Come to mama... Let me fly you home safely.". I remember during my officer training days we went through a gruelling 14 days jungle survival training stint in Brunei. At the end of it all when we were being transported back to BWN for our flight home, we saw an SQ A310 taxiing to the terminal building and the whole bus instinctively erupted into cheers and spontaneous applause. Some of my course mates even burst out in tears. A tad dramatic, perhaps? And then we filed up and trooped into a waiting military C130 headed for Paya Lebar Airbase. Hahahaha...



Welcome to my starry one world alliance, a team in the sky!
User currently offlinetimb777 From New Zealand, joined Dec 2009, 201 posts, RR: 0
Reply 18, posted (3 years 11 months 3 weeks 5 days 8 hours ago) and read 20567 times:

Quoting Qantasclub (Thread starter):
There was this thin small sized woman sitting across the aisle covered in loud gold jewellery I was worried her osteoporotic wrist would snap under the weight of all that gold.
Quoting Qantasclub (Thread starter):

SQ’s First passengers check in via a separate entrance and lounge so they don’t have to mingle with the lice outside in the ‘normal’ departure hall.
Quoting Qantasclub (Thread starter):
I don’t really care much for papaya….what can I say, about a fruit that has the aftertaste of vomit.
Quoting Qantasclub (Thread starter):
Took this pic of the LH 744. Glad I’m not flying LH.
Quoting ChopChop767 (Reply 1):
with all those ridiculously slim figures and neatly plastered down hair you can throw a brick at,

Thanks for this gem of a report. You have an excellent sense of humour, and an equally impressive grasp of the English language, it all makes for a phenomenally refreshing read. Well done. By far one of the best reports I've read in a while. I hope you write more in the future...
BTW i agree about the SQ MEL lounge, very draconian. Maybe next time voyage over to the NZ lounge.
timb777.


User currently offlineronerone From Jordan, joined Aug 2004, 1663 posts, RR: 53
Reply 19, posted (3 years 11 months 3 weeks 5 days 5 hours ago) and read 20360 times:

Great TR!

I am due to fly the SQ A380 in J from SIN to MEL next week. While SQ is far from being on my preferred list, i am absolutely psyched about it!  

It just seems too tempting to try their Suites product! But why complain if they still boast the biggest J seat in the world! haha.


Thanks for sharing!

Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineQantasclub From Australia, joined Nov 2003, 757 posts, RR: 2
Reply 20, posted (3 years 11 months 3 weeks 1 day 13 hours ago) and read 18925 times:

Quoting timb777 (Reply 18):
Thanks for this gem of a report. You have an excellent sense of humour, and an equally impressive grasp of the English language, it all makes for a phenomenally refreshing read. Well done. By far one of the best reports I've read in a while. I hope you write more in the future...
BTW i agree about the SQ MEL lounge, very draconian. Maybe next time voyage over to the NZ lounge.
timb777.

Thanks Tim! Very kind words.

Quoting ryanair!!! (Reply 17):
We can take you out of Singapore, but we will never take the Singapore out of you.

Yah lor!!

Quoting ryanair!!! (Reply 17):
MPT is my favourite hawker dish too, always ask for extra chilli and vinegar. Strangely, I found MPT in (of all places) Rockhampton, Queensland! Of course it tasted like shit but when you are stuck in that beef country for months on an overseas assignment, you make do somehow. It makes me laugh sometimes how Singapore's hawker fare is replicated down under and the kind of ingredients they use as a substitute, then try and pass it off as "authentic". I'll never forget my AUD8.00 laksa in Adelaide!

MPT is the BEST!! Where do you go? I find the East coast/siglap/bedok places are the best.



Long Haul is the only way to go
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8561 posts, RR: 54
Reply 21, posted (3 years 11 months 3 weeks 1 day 1 hour ago) and read 18419 times:
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Nice report and pictures - continuity by SQ, that's the benchmark others fail by.

Quoting Qantasclub (Thread starter):
it really annoys me how MEL and SYD airports immediately throw their passengers after clearing customs into a deep forest of duty free land aisles

- Ah yes, many an airport around the world is like this these days.

Quoting Qantasclub (Thread starter):
I reckon QF has the best looking livery to go with the A380s. Just beautiful.

- Totally agree, it's by far the best looking and she is no stunner either!

Quoting Qantasclub (Thread starter):
The aesthetics of the suite itself are very much in keeping with the feel of SQ’s first class on the &44s…lots of brown leather with more wood paneling, which I found MUCH more tasteful, understated and elegant than the HORRIBLE, tacky 80s gold and grey on Emirates

- Agreed, not keen on the EK brash interior, all that gold and fake wood, nasty!

Quoting Qantasclub (Thread starter):
Flying over the mess that is Heathrow; the world's busiest international airport. A monument to poor planning and chaos. Look at how close the terminals are squished together. There is NO more room for expansion and this airport is already past it's maximum capacity. Great job, BAA

- It's hardly BAA's fault, they basically inherited it, given it's inability to expand I think it does a pretty good job & T5 is world class in itself.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineinfinit From Singapore, joined Jul 2008, 586 posts, RR: 1
Reply 22, posted (3 years 11 months 2 weeks 8 hours ago) and read 17458 times:

Quoting Qantasclub (Reply 20):
Where do you go? I find the East coast/siglap/bedok places are the best.

Is there a particular one you'd recommend?


User currently offlineQantasclub From Australia, joined Nov 2003, 757 posts, RR: 2
Reply 23, posted (3 years 11 months 1 week 6 days 16 hours ago) and read 17044 times:

Quoting infinit (Reply 22):
Is there a particular one you'd recommend?

I find the one opposite the Siglap post office the best. There's also a 24 hour place diagonally opposite that's quite good. When desperate, with not enough time to leave the airport, the basement hawker centre in T3 is also not bad for MPT and Bar chor mee.



Long Haul is the only way to go
User currently offlineryanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 24, posted (3 years 11 months 1 week 5 days 20 hours ago) and read 16620 times:

Quoting Qantasclub (Reply 23):
... the basement hawker centre in T3 is also not bad for MPT and Bar chor mee.

Try the staff canteens at Terminal One / Two as well for some great hawker fare and very reasonable prices!



Welcome to my starry one world alliance, a team in the sky!
User currently offlineinfinit From Singapore, joined Jul 2008, 586 posts, RR: 1
Reply 25, posted (3 years 11 months 1 week 23 hours ago) and read 15680 times:

Qantasclub and Ryanair: Thanks, I'll give them a shot sometime.

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