Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Kenya Airways - "The Pride Of Delays" BKK-CAN  
User currently offlinesia744 From Australia, joined Mar 2001, 82 posts, RR: 0
Posted (3 years 11 months 11 hours ago) and read 13964 times:





Planning


On a recent trip I had to book a flight to southern China from Bangkok. I decided not to take the usual
airlines like Thai Airways or China Southern to Guangzhou however I noticed Kenya Airways and Ethiopean
airlines held fith-freedom rights on the BKK-CAN sector. Fifth-freedom rights enables an airline to sell
tickets on the B - C sector instead of just A - C. In this case from Bangkok to Guangzhou. Airlines
usually offer cheaper fares on these fith-freedom flights to make sure their aircraft are full on all
sectors. It makes sense because half the people flying from Nairobi disembark in Bangkok and the
aircraft flies with only a handfull onwards to Guangzhou who originated from Kenya. This enables people
like me to grab a good fare on an exotic airline.


Kenya Airways was the best choice as it had the best fare and schedule to meet my travel needs. I
decided to book my tickets through an online travel agency as they offered cheaper fares to what was
listed on the Kenya Airways website.


Flight Information
Aircraft: Boeing 767-300
Registration: 5Y-KQX
Flight No: KQ 886
Route: Bangkok Suvanabumi Airport (BKK) - Guangzhou (CAN)
Seat: 12F
STD / ATD: 12:55 / 17:30
STA / ATA: 16:50 / 21:08
Del Date: 22-Jul-01




Great Circle Mapper -
copyright © Karl L. Swartz


Day of Travel


On the morning of my flight, I logged onto the internet at my hotel to check the flight status to see if
everything was running ontime however it wasn't. It was now showing a 14:40 departure (1hr 45min delay).
This was expected as this airline's reputation isn't built on good on-time performance.


On arrival at the airport, I found the check-in desks open but rather empty. As I approached the
counters it soon became evident why. The departure time had now been pushed back to 16:40 (3hr 45min
delay) as the aircraft was running late from Nairobi. I was able to check-in and received a boarding
pass for 12F which is infact an aisle seat on the forward bulkhead. I had alot of time to kill so I
headed through customs and had some lunch at a nice Thai restaurant. I went to the gate at about 16:00
to find no aircraft present which wasn't a surprise at all. So like everyone else, you had to sit and
wait for the illusive Kenyan 767 to arrive. No delay announcements were made and no refreshment vouchers
were distributed either.



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9520.jpg


There wasn't much to do in the gate lounge area but to watch watever was on tv and there were a few
internet kiosks which some kids were hogging for about an hour. Then at 16:26 our illusive aircraft
finally arived and parked at the gate.



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0196.jpg
Internet kiosks


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0198.jpg
Gatelounge area


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9521.jpg
Tails


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9533.jpg
Our aircraft taxiing
in


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9549.jpg
Taxiing into the
stand



Servicing began immediately and a boarding announcement was made at 17:00. Boarding was terribly
unorganised as many passengers made a mad rush for the poor Thai girl holding the boarding pass scanner.
Despite of all the kaos, boarding was completed fairly quickly however an argument soon errupted between
passengers over seating in my section of economy class. The Kenyan pursor and Thai ground staff were
brought into the area of seating to try and rectify the proplem. It turns out some passengers who had
come from Nairobi changed seats during the turn-a-round and decided to sit wherever they liked causing
major problems for families trying to sit togeather. The passengers were finally put back where they
belonged however the whole episode delayed us another 20 minutes. Pushback was at 17:30 (4hr 35min
delay).



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0200.jpg


The aircraft taxied out to runway 19L and took off from a rolling start. The flight time was 2hrs 30mins
and we climbed to an altitude of FL370. The cabin was in a configuration of 2-3-2 and lettered very
unusually AB-CDF-GH. I was in 12K which was an aisle on the bulkhead giving me a little bit more
legroom. My personal IFE screen folded out from my armrest however the socket where you plug the
earphones into was damaged. With no sound, all I could do was watch the moving map which was like
watching grass grow. The seat next to me was empty (12D) however its IFE screen was being used by the
passenger in 12C because his wasn't working either.


The main meal was served with a choice of chicken or fish. I went for the chicken and it included
chicken and rice, salad, a piece of cake and apple juice. The meal didn't taste very nice so I just
picked around the edges and gave up. It was the worst aircraft meal I have had so far and the first meal
I haven't finished.



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0206.jpg
My less than perfect
Chicken and Rice meal


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0208.jpg
Lav check




http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0209.jpg


Remarkably the seatbelt sign stayed illuminated for the entire journey and I was discouraged from taking
pictures of the cabin by a Kenyan crew member. My seat pocket was basically empty apart from a safety
card and sick bag. My neighbors seat pocked contained a copy of the inflight entertainment guide called
'Ktainment' which listed about 25 movies. This was no use to me as I couldn't get any sound from my
personal IFE.


We commenced our decent and landed just after 9pm. We taxiied around abit before docking at an
aerobridge. Many people were late for connections so there was a mad rush to get off the aircraft or
maybe their experience was just that bad?



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9803.jpg
I took this photo of
my aircraft a few days later in Hong Kong.


A rather interesting experience flying on Kenya Airways and an insight to how an African airline
operates. Kenya Airways - The pride of Delays.


Thanks for reading and your comments are welcome!


Sia744


A list of all my trips reports



13 replies: All unread, jump to last
 
User currently offlinesq_ek_freak From United Kingdom, joined Dec 2000, 1635 posts, RR: 20
Reply 1, posted (3 years 11 months 1 hour ago) and read 12722 times:

Good report, sorry to hear you had such a dismal experience with KQ!

"A rather interesting experience flying on Kenya Airways and an insight to how an African airline"
KQ is usually regarded as one of the better airlines in Africa, no?



Keep Discovering
User currently onlineglobalflyer From United States of America, joined Dec 2005, 930 posts, RR: 3
Reply 2, posted (3 years 11 months ago) and read 12579 times:

That is too bad. I would have also expected a lot more. it. Is always nice to try the exotic carriers. Too bad they would not allow more photos. nice report!


Landing on every Continent almost on an annual basis!
User currently offlinedavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 3, posted (3 years 10 months 4 weeks 1 day 17 hours ago) and read 11838 times:

Glad you shared this. I'm flying to NBO - BJM soon. I guess I'll stick to KLM for the AMS NBO segment!

Dave



Can I have a mojito on this flight?
User currently offlinegardermoen From Australia, joined Jul 1999, 1522 posts, RR: 1
Reply 4, posted (3 years 10 months 4 weeks 1 day 17 hours ago) and read 11786 times:

Nice report. It's always fun to try exotic carriers on these fifth freedom routes.

What was the cabin service like? Were the crew hospitable for in general?
Funny that the Welcome Aboard video still shows the old KQ livery, some many years after it was changed!


User currently offlinesia744 From Australia, joined Mar 2001, 82 posts, RR: 0
Reply 5, posted (3 years 10 months 4 weeks 1 day 14 hours ago) and read 11395 times:

Quoting davescj (Reply 3):
I'm flying to NBO - BJM soon. I guess I'll stick to KLM for the AMS NBO segment!

You have to give them a go, just to experience it ! Thats the whole reason I booked KQ instead of TG or CZ.



Quoting gardermoen (Reply 4):
What was the cabin service like? Were the crew hospitable for in general?

The crew were a mix of Kenyan and Chinease. I had a conversation with one of the Chinease FAs and she was extremely apolagetic for the delay and expressed her sympathy, however the Kenyans just wanted to get to the crew hotel, especially the one who didn't like me taking pictures.

Thanks for your comments,

Sia744


User currently offlinesignol From United Kingdom, joined Oct 2007, 3007 posts, RR: 8
Reply 6, posted (3 years 10 months 4 weeks 1 day 7 hours ago) and read 10997 times:

Hi,

thanks for this impression. I sympathise about the "no photos" - it was the same recently in NBO when I recently flew KQ.

NWI To New DUR Inc KL, KQ, 1T And SA (by signol Oct 30 2010 in Trip Reports)

Quoting davescj (Reply 3):
I guess I'll stick to KLM for the AMS NBO segment!

As above, I flew this sector last month!

signol



Flights booked: none :(
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 7, posted (3 years 10 months 4 weeks 1 day 7 hours ago) and read 10942 times:

Nice report! Sorry to hear about the big delay you had encountered.Did you have the 777-style bins on your flight?


Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8549 posts, RR: 55
Reply 8, posted (3 years 10 months 4 weeks 1 day 6 hours ago) and read 10880 times:
Support Airliners.net - become a First Class Member!

Nice report, shame about the delays though.

I think when booking these exotic 5th freedom sectors, it's best not to be connecting to another flight on a different ticket, plenty of padding in the shcedule needed for safety!

Quoting sia744 (Thread starter):
The cabin was in a configuration of 2-3-2 and lettered very
unusually AB-CDF-GH. I was in 12K

- If the cabin was AB-CDF-GH, how were you in K?

Quoting sia744 (Thread starter):
My personal IFE screen folded out from my armrest however the socket where you plug the
earphones into was damaged. With no sound, all I could do was watch the moving map which was like
watching grass grow. The seat next to me was empty (12D) however its IFE screen was being used by the
passenger in 12C because his wasn't working either.

- Hmm, upkeep of these birds is not the best it seems, how was the cabin condition in general?

Quoting sia744 (Thread starter):
The main meal was served with a choice of chicken or fish. I went for the chicken and it included
chicken and rice, salad, a piece of cake and apple juice

- Presentation is pretty naff to, quite a contrast to your RJ Y catering.

I like the old livery on the IFE screen, shows how old the original IFE set up is.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinesia744 From Australia, joined Mar 2001, 82 posts, RR: 0
Reply 9, posted (3 years 10 months 4 weeks 1 day 5 hours ago) and read 10871 times:

Quoting BA319-131 (Reply 8):
If the cabin was AB-CDF-GH, how were you in K?

Whoops thats a typo.. I was in 12F.

Quoting BA319-131 (Reply 8):
how was the cabin condition in general?

The overall condition was very worn. This aircraft needs to be re-fitted badly. The flight was still quite full. At check-in I couldn't even get a window seat cause they were all taken. I'll have to try Ethiopian next time  

Tks,

Sia744


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6816 posts, RR: 77
Reply 10, posted (3 years 10 months 4 weeks 1 day 5 hours ago) and read 10863 times:

Nice report about KQ, too bad it was a disappointing experience. I used to be interested in flying ET or KQ between BKK and HKG, but I became a bit skeptical towards these carriers after their strange 738 crashes. I wouldn't overstate the delay - that can happen to any carrier. Is KQ really famous for delays?

Quoting sia744 (Thread starter):
The main meal was served with a choice of chicken or fish. I went for the chicken and it included
chicken and rice, salad, a piece of cake and apple juice. The meal didn't taste very nice so I just
picked around the edges and gave up. It was the worst aircraft meal I have had so far and the first meal
I haven't finished.

Bad to hear - at least the presentation is acceptable.


PH



Nothing's worse than flying the same reg twice!
User currently offlineeastafspot From France, joined Jan 2008, 782 posts, RR: 12
Reply 11, posted (3 years 10 months 3 weeks 4 days 3 hours ago) and read 9858 times:

Hi,

Sorry for this poor impression left by KQ, your report have just been added to the KQ's long complainants list  ,

how much cheaper was compared to the mayors on this segment?

I thought KQ would service NBO-BKK-CAN/HKG on a 777, as it seems to be a lucrative route, in this case you were really unlucky this day.


regards

East African Spotter



Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3282 posts, RR: 12
Reply 12, posted (3 years 10 months 3 weeks 2 days 6 hours ago) and read 9016 times:

Oh dear, KQ don't really seem to be very good on this route. I looked at quite a few of these 5th freedom routes when I was living in China (the one I really wanted to get on was Air Madagascar, on the same route), but unfortunately never managed other than a one-way BKK-PEK on Egyptair in Business (which was also a terrible flight). I think these tag-ons are really hated by airlines and crew!


http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinesia744 From Australia, joined Mar 2001, 82 posts, RR: 0
Reply 13, posted (3 years 10 months 2 weeks 6 days 7 hours ago) and read 8557 times:

Quoting eastafspot (Reply 11):
how much cheaper was compared to the mayors on this segment?

Would had of been 25% cheaper than the majors.

Quoting eastafspot (Reply 11):
I thought KQ would service NBO-BKK-CAN/HKG on a 777, as it seems to be a lucrative route

They will introduce the 777 onto this route in the future.

Quoting gabrielchew (Reply 12):
I think these tag-ons are really hated by airlines and crew!

I agree however it is definitely worth the experience!

thanks for the comments

Sia744


Top Of Page
Forum Index

Reply To This Topic Kenya Airways - "The Pride Of Delays" BKK-CAN
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
The Ride In Africa: Kenya Airways Business Class posted Wed Apr 28 2010 11:51:23 by eastafspot
"The Joy Of Flying" Jet Airways B77W COK-BOM-LHR posted Sun Aug 16 2009 08:34:47 by Slimcarner
The Smell Of Durian: AK KUL-BKK-KUL (pics) posted Sat Feb 23 2008 07:11:30 by Allrite
The Art Of Service: Kingfisher & Jet Airways(Pics) posted Wed Aug 8 2007 19:20:22 by SR 103
Home On The Other Side Of The World: MEX-CDG-BKK posted Wed Feb 15 2006 20:14:41 by ThaiboynMexico
The Pride Of Africa - KQ Premier World BKK-HKG-BKK posted Wed Oct 5 2005 09:10:37 by Lufthansa747
Journey To The Roof Of The World, Tibet. LXA - PEK posted Mon Oct 11 2010 08:39:12 by ckblah
The Inspiration Of Japan, To Chicago. (ANA) posted Sat Sep 11 2010 01:07:37 by 777ord
Daytrip To The Isle Of Man: Flying The Dornier 228 posted Wed Aug 25 2010 15:45:52 by EHRD
♥ The Romance Of Travel: SQ 2 SIN-HKG F posted Sat Aug 7 2010 12:01:27 by infinit

Sponsor Message:
Printer friendly format