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Etihad Airways YYZ-AUH EY 140 & AUH-KHI EY 221  
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Posted (3 years 8 months 5 days 6 hours ago) and read 30070 times:
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Date: Nov 4, 2010
Route: Toronto to Abu Dhabi
Flight: EY 140
Aircraft: Boeing 777-300ER
Registration: A6-ETF
Dep: 2250 (Actual 2252)
Arr: 1950 (Actual 1825)
Seat 52K

I had to travel back to Karachi to visit family, and Etihad had a great fare of CAD 1207 return. This later changed to an additional CAD 145 when I decided to stop in Abu Dhabi and Dubai on the way.

At the airport the check in was full, due to families trying to get back home to the Indian Subcontinent due to Diwaili on Nov 5th. Due to the flight being ful, I was not sure if that was a sign of things to come. I had travelled with Etihad a few years ago and was looking forward to see how much they had changed. I checked in a little after 8pm and that after frantically trying to find a lock shop at the airport. We were at check area M while the lock shop was at area A. I dragged my bags with wheels between the two and after waiting another 20 minutes in line I got to the front, where I was asked to check in at the Business Class desk! From there I was asked to go to the Etihad Payment counter to pay the CAD 145. That took an additional 10 to 15 minutes and then I was back at the Business Class desk. There was a paying Business Class passenger in line, but I stood near him indicating the agent had asked me to wave the slip to him when I had it with me. He had no problem with it and soon when I got the agent's attention I handed him the slip and made it to the departure gate.

Soon families with children and those passengers requiring assistance were asked to board. Then the rest beginning from rows from the back to the front were asked to board. I was very eagerly looking forward to this and I hoped to get a few more shots of the EY cabin crews. Imagine my disappointment when I got to the door of the aircraft and asked the Purser if I could get a pic of her and the other EY FA, and she just rolled her eyes and shook her head indicating with her hands to hand me my boarding pass and get on with her business. How rude!! So very unlike the nice friendly Australian flight attendant I had on my last flight who willingly allowed me to take her pic. I told this Purser as I walked in that I took pics on all my EY flights. I just put my camera away and made it to the back of the plane where I was in the last few seats. I noticed a FA bending down helping a mother strap her child to the seat with her. I had asked the check in agent if any kids were nearby and he flatly told me had no idea. Well here was I with one just two rows behind me. (The child cried for at least the first five hours of the flight) Soon a large Pakistani family with kids took up at least ten seats behind me, the row across and alongside me but 52J remained unoccupied. I waited to see who my occupant would be, and soon a male of Middle Eastern descent came to claim his seat, but he stood near it not wanting to sit there but with his buddies near 46A to C. He asked a very pleasant Middle Eastern (Lebanese) FA about it and she said she would look into it. Soon everyone had boarded and then my attention was drawn to the other side of the cabin as another Middle Eastern FA just demanded that another group of individuals take their seats as the aircraft was to begin pushback soon. Little did I know I was soon going to be introduced to my very first experience of a dragon and that too on Etihad.

All ground personnel were asked to leave the aircraft and the friendly FA in my area started to alert her other colleauges with the words "Short taxi, Short taxi" and hurriedly started to prepare the cabin for take off. On the other side the dragon very sternly told an unsuspecting passenger "Turn off your phone now!!" and while the guy continued to talk she stood there and glared down at him until in fear he packed his phone away. Starting with the flat refusal for the pic at the front and the rudeness of this dragon even before we had taken off, I was starting to think what the rest of the flight would bring. Fortunately the charm of the FA in my area helped it seemed brighter at my end. Another two FAs of Indian descent were in my area and even though their did their duties, they smiled with much effort. I asked one of them if all EY flights out of Toronto were this busy, and she nodded her head but had a look of discomfort on her face lol.

We pushed back on time, and made our way down to Rwy 33R from where we would depart Toronto to the North. We waited at the taxiway and a UPS cargo jet crossed the two 33 Runways and before long we powered down kicking off sprays of water as it was raining lightly. At the point of the red VISTA signs we were climbing out of Toronto Pearson where we soon banked right and continued towards Eastern Canada.

Flight Data


Amenity Kit & Headphones - The Amenity kit has changed from the last yellow egg shaped kits on earlier flights. This one is very tacky and just serves the purpose of keeping the contents in place, I guess.


Inflight Entertainment - Etihad's new E-Box Entertainment system


New Releases


Dinner on board - I lost the menu card so cannot remember what the other options were.


Before we had taken off the seat change managed to take place and a Japanese passenger joined me at my side. While we were rotating I had my face plugged to the window and when I turned I noticed a Sanyo video camera directly over me. She was recording the video and I had mangaged to star in it for a few seconds when I turned and looked directly into the cam. I apologised to her for blocking her view, and she said it was okay. She too was intrigued with my photo taking of the screen in front of me, the amenity kits etc and I explained I was doing a trip report. She then told me she was an EY FA travelling back to Abu Dhabi after visiting her boyfriend in Canada. She was so nice and pleasant and soon we got chatting. I learned so much about Japanese culture from her, and she even showed me how Japanese passengers lay out the tray once finished with the meal, replacing the lids, keeping the cutlery in place and the glass laid down. After that I follow those on each flight, and not just the hand the tray back as one great mess. I even got a Miso soup mix which I have to try out, and a green tea bag from her.

She being an FA I pointed out the dragon to her, and she too seemed surprised by her behaviour, and we only hoped our dragon was having a bad day. At the point, the dragon was waving her hand forward in a talk to the hand mode to some passenger requesting attention. She just walked passed as not to disturb me now, I am busy attitude. The other European FAs were pulling themselves along and not one of them smiled througout the flight. I had read that some Etihad FA's were indifferent to Indian/Pakistani passengers and I was starting to think if this was true, as the entire flight was filled with Indian subcontinent passengers lol. I was hoping this was a dream and not the Etihad I had come to love. The Indian male FA in my area was looking after a passenger across the aisle from 52K who had run of the food choices on board. He had to put up with the Indian food option which was the only one left and which he disliked.

The Dessert service unique to Etihad commenced once all passengers were served the main meal option. I had read about this and there seemed to be mixed reviews about it. I thought it was a great idea and it did not seem to be too much longer after the main trays had been removed. On offer was bread and butter pudding! When the cart passed by all I saw was coffee and tea pitchers but no dessert so I declined. The same passenger who had shown frustration with the Indian meal now declined his dessert option and the FA took it and looked around if anyone wanted one, and my gaze caught his attention as I wanted to get one to photograph it as I had missed out on it earlier. He handed the dessert package with the lid loosely covering it to me and the contents looked untouched, however I found it quite unprofessional to offer some other passenger's food to someone else, but equally to blame was me to take it! I took my my camera out to take a pic, and for some bizzare reason the cup and it's contents just flew out from the tray to the floor below. When I saw the FA again I requested him to get me another one and asked for the hot chocolate too, both of which were promptly delivered.



Progress of our flight


Mid flight snack - Egg Salad Sandwhich


Followed a few hours later with Chocolate Popcorn and/or Ice Cream


Over the Black Sea and heading to the Turkish Coastline


Further progress of the flight


Over Turkey


Another incident with the dragon on board had me look at her in horror wagging her finger frantically to and fro to the same group which seemed to be experiencing her wrath. In response and defence I saw the passenger which happened to be my Middle Eastern ex-occupant raise his hand and swirl it in the air in front of her in an almost "Yalla, Yalla" attitude for her to go. Where was that great customer service I had got so used to on Etihad. I just hoped it was only on this flight.

Final meal on board Etihad Airways


Final rays of sunlight over the Persian Gulf


Close to Abu Dhabi


Landed in Abu Dhabi


On leaving the aircraft I made my way to my very friendly FA who smiled and almost blushed like a school girl when I told her that she was the most friendliest, if not the only one that smiled on the flight and wished her all the best with her career and that someday she would make a great FA! Later outside the terminal area where the Etihad bus takes passengers to Dubai, I saw the dragon pass with her cart and she looked just as irate as she was on the flight lol.

Date: Nov 9, 2010
Route: Abu Dhabi to Karachi
Flight: EY 221
Aircraft: Airbus A320
Registration: A6-?
Dep: 2300 (Actual 2310)
Arr: 0215 (Actual 0217)
Seat: 23A

After four days in Dubai/Abu Dhabi it was time to go to Karachi. I did not what to expect after the service on Toronto to Abu Dhabi, so I made my way to the tiny A320 with no camera in hand. The Purser at the gate seemed friendly and on regional routes the grey Purser outfit with the red gloves was not worn but the regular one and the scarf to identify the purser status. On board in additon to the Indian purser, was a Lebanese, Filipina, Japanese and Korean FAs. Three served our area and two served Business. From the open curtain while on the ground the seated Business Class members were treated to welcome drinks! There was a bit of confusion around my area as the passenger in 22C in settled in 23B as she was an elderly lady travelling alone and did not want to sit near the male in 22B. She seemed okay with me when I said I was going to be in 23A. The Japanese FA in our area was polite with all worked things out shuffling the boarding cards in her hand. Later another passenger arrived with a 23A boarding pass in hand but I told him I had already had this issued to me from Toronto. No idea where he came in from?

The baby A320 at the gate


Etihad Formula 1 jet


We rotated in the not so busy night and much to my surprise we flew directly over Dubai. Later when I saw the flight map it indicated we had taken a northern route to almost the tip of the UAE coastline before turning right



Etihad's old Inflight system on board, with the E-Box on the newer aircraft


Dinner on board


Final progress of the flight


The crew on this flight were such a breath of fresh air, and what a relief to know that Etihad had not lost it's charm. The Lebanese FA smiled warmly at each passenger, made eye contact and enjoyed her job immensely. The Filipina and Japanese FA though not as good, were friendly and a thousand times better than most on the Toronto to Abu Dhabi flight. I left the flight leaving relived and content that I had experienced the Etihad I had grown to love. Now I could only hope the return journey would be just as nice.

27 replies: All unread, showing first 25:
 
User currently offlineIrishAyes From United States of America, joined Jan 2008, 2163 posts, RR: 15
Reply 1, posted (3 years 8 months 5 days 6 hours ago) and read 29916 times:

Thanks for the TR! The food options in EY look awesome...almost makes me want to try flying ORD-AUH-DEL next time I visit India instead of doing the direct flight (well, if the price is right I guess)...

Sorry you had a poor experience with the FA. Can't win 'em all, I guess. How was the IFE on E-Box? I am assuming it was great. What about the leg room? Seat comfort?



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 2, posted (3 years 8 months 5 days 3 hours ago) and read 29622 times:
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IrishAyes I don't think you'd be disappointed with Etihad. The leg room was pretty tight and I found reclining my seat made me slide forward which made it worse...The Ebox pales in comparison to Emirates Inflight entertainment, but I personally feel with lesser options you actually land up seeing more lol. The meals were great and basically after each flight I could not eat anymore, even after I got home!

User currently offlineAR385 From Mexico, joined Nov 2003, 6133 posts, RR: 30
Reply 3, posted (3 years 8 months 5 days 3 hours ago) and read 29506 times:
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So. Let me see if I got this right. An FA does not want to be taken a picture of while in the middle of the boarding process of a very full flight, and YOU think SHE is the rude one? You are lucky she just rolled her eyes...


MGGS
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 4, posted (3 years 8 months 5 days 3 hours ago) and read 29488 times:
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AR385 there were not too many at that point, to bring the boarding to a halt! However point taken and noted lol

User currently offlineUK_Dispatcher From United Arab Emirates, joined Dec 2001, 2592 posts, RR: 30
Reply 5, posted (3 years 8 months 5 days 2 hours ago) and read 29433 times:

Quoting flightsimboy (Thread starter):
Later when I saw the flight map it indicated we had taken a northern route to almost the tip of the UAE coastline before turning right

This is due to Muscat airspace being heavily restricted. Unfortunately it means more fuel has to be carried. Not helpful on payload restricted flights!


User currently offlineCXB77L From Australia, joined Feb 2009, 2597 posts, RR: 5
Reply 6, posted (3 years 8 months 5 days ago) and read 29192 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Thanks for the trip report.

Quoting flightsimboy (Thread starter):
I was very eagerly looking forward to this and I hoped to get a few more shots of the EY cabin crews. Imagine my disappointment when I got to the door of the aircraft and asked the Purser if I could get a pic of her and the other EY FA, and she just rolled her eyes and shook her head indicating with her hands to hand me my boarding pass and get on with her business. How rude!!

To be honest, I wouldn't have asked at boarding, it's one of the busiest times in the flight schedule. Perhaps once they've settled into cruise, yes, but they're not obliged to have their photo taken.

Quoting flightsimboy (Thread starter):
Later another passenger arrived with a 23A boarding pass in hand but I told him I had already had this issued to me from Toronto. No idea where he came in from?

Do you know how that was dealt with? One of you would've had to move ...



Boeing 777 fanboy
User currently offlineakhmad From Netherlands, joined Sep 2005, 2438 posts, RR: 53
Reply 7, posted (3 years 8 months 4 days 23 hours ago) and read 29051 times:

Apparently, I read your reports in a wrong sequence.

I must say, what a contrast to your outward journey from KHI. Luckily the FA on your side was nice and you had got yourself a great companion of the off-duty Japanese FA.

I applaud your move to express the gratitude to your FA.

Nice report again of EY. Thanks for sharing.

Cheers,
Suryo



Friends forever
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 77
Reply 8, posted (3 years 8 months 4 days 23 hours ago) and read 29014 times:

Very interesting report about your trip to KHI. I was once impressed by EY when I flew on a brand new A332 back in 2005, but my opinion has changed. The product is not on par with other Gulf carriers' offerings.

Quoting flightsimboy (Thread starter):
Imagine my disappointment when I got to the door of the aircraft and asked the Purser if I could get a pic of her and the other EY FA, and she just rolled her eyes and shook her head indicating with her hands to hand me my boarding pass and get on with her business.

She could have been friendlier, but it's absolutely fine if she doesn't want anyone to take a picture of her.

Quoting flightsimboy (Thread starter):
Dinner on board - I lost the menu card so cannot remember what the other options were.
Quoting flightsimboy (Thread starter):

Final meal on board Etihad Airways
Quoting flightsimboy (Thread starter):
Dinner on board

The meals I got some years ago looked so much better - the current presentation is not better than on many other long-haul carriers. EK, NZ, SQ or WY know how to make it better.

Quoting IrishAyes (Reply 1):
The food options in EY look awesome...almost makes me want to try flying ORD-AUH-DEL next time I visit India instead of doing the direct flight (well, if the price is right I guess)...

Awesome? Only average, I would say. Have a look at some EK meals I got last year:

London-Dubai:



Dubai-Doha:



Dubai-London:






PH



Nothing's worse than flying the same reg twice!
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 9, posted (3 years 8 months 4 days 21 hours ago) and read 28835 times:
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Quoting UK_Dispatcher (Reply 5):
This is due to Muscat airspace being heavily restricted. Unfortunately it means more fuel has to be carried. Not helpful on payload restricted flights!

Interesting to note that. Thanks.

Quoting CXB77L (Reply 6):
To be honest, I wouldn't have asked at boarding, it's one of the busiest times in the flight schedule. Perhaps once they've settled into cruise, yes, but they're not obliged to have their photo taken.
Quoting PlaneHunter (Reply 8):
She could have been friendlier, but it's absolutely fine if she doesn't want anyone to take a picture of her.
Quoting akhmad (Reply 7):

I applaud your move to express the gratitude to your FA.

I wasn't upset I was refused the pic...Others have shyly declined or refused yet been curteous when doing so. It's just the way it was handled, considering I've had other excellent experiences regarding EY with this in the past. Besides with most point and shoot cameras now it takes not more than a few seconds lol

Now I'm thinking had I to ask the very friendly FA for a pic she might have...sigh!

Quoting PlaneHunter (Reply 8):

The meals I got some years ago looked so much better - the current presentation is not better than on many other long-haul carriers. EK, NZ, SQ or WY know how to make it better.

Quoting IrishAyes (Reply 1):
The food options in EY look awesome...almost makes me want to try flying ORD-AUH-DEL next time I visit India instead of doing the direct flight (well, if the price is right I guess)...

Quoting PlaneHunter (Reply 8):
Awesome? Only average, I would say. Have a look at some EK meals I got last year:

This is one area that Emirates clearly has the lead over any other carrier. The meals on the DXB-KHI-DXB route were authentic Pakistani options, when compared to EY's mushroom omlette. I still have fond memories of the Channa Masala and Parathas served on one flight..Hmmm!

Quoting CXB77L (Reply 6):

Do you know how that was dealt with? One of you would've had to move ...
Quoting akhmad (Reply 7):
Luckily the FA on your side was nice

He sat in the seat behind me. For some reason everything worked out well, and quite frankly most were connecting pax from the USA/Canada and were eager to finish their journey, and didn't mind the short haul two hour flight and where they sat. For me a window seat is a priority and I would have stuck by the seat assigned to me lol

Quoting akhmad (Reply 7):
Nice and you had got yourself a great companion of the off-duty Japanese FA.

What was so remarkable that this Japanese FA even as a passenger was curteously directing people who had gathered in piles near my seat to use the rear washrooms, to go and use the washrooms up front. She told me Japanese passengers ensure the washroom was clean before leaving just in case another passenger stumbled upon a messy washroom as you exited and then you'd be thought of as being a messy person. I know on most flights most would not care what you think of how they last left the washroom lol. Would be great to experience a Japanese carrier some day


User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
Reply 10, posted (3 years 8 months 4 days 21 hours ago) and read 28797 times:

Great 1st part of this TR. It makes me look somewhat forward to my EY flights next year albeit quite short sectors.

Quoting flightsimboy (Thread starter):
We were at check area M while the lock shop was at area A. I dragged my bags with wheels between the two and after waiting another 20 minutes in line I got to the front, where I was asked to check in at the Business Class desk! From there I was asked to go to the Etihad Payment counter to pay the CAD 145. That took an additional 10 to 15 minutes and then I was back at the Business Class desk. There was a paying Business Class passenger in line, but I stood near him indicating the agent had asked me to wave the slip to him when I had it with me. He had no problem with it and soon when I got the agent's attention I handed him the slip and made it to the departure gate.

OMG, I would have lost the plot doing all that running about before a flight.

Quoting flightsimboy (Thread starter):
Amenity Kit & Headphones - The Amenity kit has changed from the last yellow egg shaped kits on earlier flights. This one is very tacky and just serves the purpose of keeping the contents in place, I guess.

It's better than what you would get on other airlines. Nice headphones though.

Quoting flightsimboy (Thread starter):
I had read that some Etihad FA's were indifferent to Indian/Pakistani passengers and I was starting to think if this was true, as the entire flight was filled with Indian subcontinent passengers lol.

That's definitely not good to see. Without all these Indian subcontinent passengers, would there be enough to even fill a plane?! LOL!

Quoting flightsimboy (Thread starter):
Later outside the terminal area where the Etihad bus takes passengers to Dubai, I saw the dragon pass with her cart and she looked just as irate as she was on the flight lol.

On a side note, I feel sorry for her partner when she gets home, definitely would not be good to feel the wrath of the dragon!

The food looked very nice and tasty and decent portions for the length of flight.

Looking forward to reading the 2nd part.

Sandeep (AI151)



Modern Vision. Timeless Traditions...
User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1221 posts, RR: 17
Reply 11, posted (3 years 8 months 4 days 13 hours ago) and read 28083 times:

Hi there - thanks for your reports (both parts). Some nice pics too. Sounds like a very average flight outbound to AUH for sure - good to read your onward flight to KHI was much better.

I was a little confused - you said

Quote:
After four days in Dubai/Abu Dhabi it was time to go to Karachi.


and then

Quote:
Later another passenger arrived with a 23A boarding pass in hand but I told him I had already had this issued to me from Toronto

How did you manage to get an onward boarding pass for a flight that was departing 4 days after you left Toronto? Did I mis-read this?

Cheers Palmjet



Eastern - Number One To The Sun
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 12, posted (3 years 8 months 4 days 11 hours ago) and read 27939 times:
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Quoting Palmjet (Reply 11):
How did you manage to get an onward boarding pass for a flight that was departing 4 days after you left Toronto? Did I mis-read this?

You did not misread it Palmjet..lol....I simply told him that I had that boarding pass issued in Toronto, in order to keep my window seat. How was he to know the boarding pass had been issued at the Etihad's downtown check in at the Chelsea Hotel in Dubai that early morning, before I got to Abu Dhabi and spent the day there before the flight.   


User currently offlinePalmjet From United Kingdom, joined Nov 2001, 1221 posts, RR: 17
Reply 13, posted (3 years 8 months 4 days 11 hours ago) and read 27908 times:

flightsimboy - ahhh ! sorry, good thinking! Thanks again. P/jet


Eastern - Number One To The Sun
User currently offlineLondonCity From United Kingdom, joined Nov 2008, 1461 posts, RR: 0
Reply 14, posted (3 years 8 months 4 days 8 hours ago) and read 27647 times:

Great flight report, flightsimboy.

One thing you never mentioned was the Y class seat layout on EY's B777-300ER. EY is busy retrofitting its B777s with 10-across seating to emulate EK. Did your plane have the 10-across layout ? If so, was it comfortable on a full flight ?


User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 15, posted (3 years 8 months 4 days 7 hours ago) and read 27572 times:
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LondonCity thanks for enjoying the report. It was a 3-4-3 configuration. As also seen here


View Large View Medium
Click here for bigger photo!

Photo © Jens Breuer



User currently offlineUK_Dispatcher From United Arab Emirates, joined Dec 2001, 2592 posts, RR: 30
Reply 16, posted (3 years 8 months 3 days 15 hours ago) and read 26845 times:

Quoting LondonCity (Reply 14):
One thing you never mentioned was the Y class seat layout on EY's B777-300ER. EY is busy retrofitting its B777s with 10-across seating to emulate EK. Did your plane have the 10-across layout ? If so, was it comfortable on a full flight ?

A6-ETF, the aircraft he flew on, was the last B77W delivered to EY and entered service in the 3-4-3 layout.

The other five B77W aircraft have now all been retrofitted so there are no more 3-3-3 versions left.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 17, posted (3 years 8 months 3 days 11 hours ago) and read 26485 times:

Nice trip report, makes me want to try out EY myself.


Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8506 posts, RR: 55
Reply 18, posted (3 years 8 months 2 days 20 hours ago) and read 25994 times:
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Nice report and pictures.

Quoting flightsimboy (Thread starter):
I was very eagerly looking forward to this and I hoped to get a few more shots of the EY cabin crews. Imagine my disappointment when I got to the door of the aircraft and asked the Purser if I could get a pic of her and the other EY FA, and she just rolled her eyes and shook her head indicating with her hands to hand me my boarding pass and get on with her business. How rude!!

- As others have pointed out above, perhaps not the best time to ask for a picture.

Quoting flightsimboy (Thread starter):
The same passenger who had shown frustration with the Indian meal now declined his dessert option and the FA took it and looked around if anyone wanted one, and my gaze caught his attention as I wanted to get one to photograph it as I had missed out on it earlier. He handed the dessert package with the lid loosely covering it to me and the contents looked untouched, however I found it quite unprofessional to offer some other passenger's food to someone else, but equally to blame was me to take it!

- You so should not have been offered this, and as you point out, you should not have accepted it!

Food quantities look good and the food too, however as PH has indicated, EK do have EY licked in this department.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 19, posted (3 years 8 months 2 days 19 hours ago) and read 25906 times:
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Quoting UK_Dispatcher (Reply 16):
A6-ETF, the aircraft he flew on, was the last B77W delivered to EY and entered service in the 3-4-3 layout.

The other five B77W aircraft have now all been retrofitted so there are no more 3-3-3 versions left.

Thanks for the info, UK_Dispatcher!

Quoting MSS658 (Reply 17):
Nice trip report, makes me want to try out EY myself.
Quoting BA319-131 (Reply 18):
Nice report and pictures.

Glad you both liked it. MSS658 I don't think you will be disappointed. The IFE is a toned down version of Emirates, but the service is consistent on all flights, however except for my first outbound sector. If anything, the short haul sectors have great service. (EK has a notorious reputation to have you begging the FA's are great on all sectors which is usually not the case)

Quoting BA319-131 (Reply 18):
- As others have pointed out above, perhaps not the best time to ask for a picture.

I've learned my lesson lol

Quoting BA319-131 (Reply 18):
- You so should not have been offered this, and as you point out, you should not have accepted it!

True, but just to photograph it was fine. When I saw it looked so good, I had to ask for a proper one, along with the hot chocolate which was promptly delivered. And luckily I had the excuse that it fell off my tray to justify my request  
Quoting BA319-131 (Reply 18):
Food quantities look good and the food too, however as PH has indicated, EK do have EY licked in this department.

Yes EK does better options on the short haul, and authentic dishes as per the sector being served. There were many happy passengers with the dinner served on Abu Dhabi to Karachi, and some even commented that they finally had a good Pakistani meal, complete with chalia/saunf (Pakistani digestives). Those were the connecting out of Chicago passengers. Though I am sure there were not too many happy passengers with the mushroom omlette on the way out.

However I found the seperate box that holds the condiments was a nice touch. The dessert service served after the main meal was really a nice personal touch. Also the chocolate popcorn and ice cream served later in the flight.


User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 20, posted (3 years 8 months 2 days 19 hours ago) and read 25897 times:
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I forgot to mention that when I got to the gate to find out more details about the delayed flight, the Etihad ground staff offered each passenger a food voucher due to the 3 hour delay, (Which I later found out was worth AED 32 when I asked at the store what I could get), to be redeemed at any of the shops in the upper level food court in the airport. It was nice of Etihad to provide that.

However once you got to say Burger King, you were told which of the fixed menu options were available, not just select anything worth AED32. For instance option 1 with drink and fries, and not say two Chicken tender only options. And another Shawrma place only offered their breakfast option (Sausage, scrambled eggs, noddles), I finally settled for a Chicken Tikka/Pesto sandwhich worth AED 28 at a bistro place, and was also given a Diet Coke (Diet Light) drink to finish my meal.

[Edited 2010-11-29 04:57:47]

User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 21, posted (3 years 8 months 2 days 14 hours ago) and read 25649 times:

Excellent report flightsimboy!


It is about time we got an update on EY's latest offering. And it seems that the 777 you were on had the refurbished Y class seats (judging from the seat cover design from your photos). What about J class?

Services overall seemed a little messy (though with good elements of intention), but i think this is quite a trend amongst some GCC airlines in Y class on ULH routes.

It almost feels like Etihad a completely different airline to me!

Quoting flightsimboy (Thread starter):
Imagine my disappointment when I got to the door of the aircraft and asked the Purser if I could get a pic of her and the other EY FA, and she just rolled her eyes and shook her head indicating with her hands to hand me my boarding pass and get on with her business. How rude!!

That definitely set the tone! and a very rude one too!

Quoting flightsimboy (Thread starter):
Little did I know I was soon going to be introduced to my very first experience of a dragon and that too on Etihad.

Dragons can appear anywhere  
Quoting flightsimboy (Thread starter):
Headphones -

Well they seem of higher quality than EK/CX.

Quoting flightsimboy (Thread starter):
The Dessert service unique to Etihad commenced once all passengers were served the main meal option. I had read about this and there seemed to be mixed reviews about it. I thought it was a great idea and it did not seem to be too much longer after the main trays had been removed.

Very interesting! It is a nice touch for sure, but i bet it is a mess to organize back in the galley haha.
I have heard a lot about this new service, and this is the first time i see it.

One thing about the meal trays, they look very neat, but the food did not look too appetizing (apart from the one you got on the AUH-KHI flight). Also, what is that cardboard pack on the left of the tray?

Quoting flightsimboy (Thread starter):
Mid flight snack - Egg Salad Sandwhich
Quoting flightsimboy (Thread starter):
Followed a few hours later with Chocolate Popcorn and/or Ice Cream

Were you served two mid-flight snacks? Or was this just something on offer in the galley?

Quoting flightsimboy (Thread starter):
The Purser at the gate seemed friendly and on regional routes the grey Purser outfit with the red gloves was not worn but the regular one and the scarf to identify the purser status.

If i am not mistaken, Etihad now has a senior position crew that is in charge of Y class on widebody flights (which i presume was the dragon on your flight), and these same crew also operate as 'pursers' on narrowbodies and hence, the slightly different uniform (though on widebodies, i am unsure if they wear the same uniform or not).


Thanks for sharing!

Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 22, posted (3 years 8 months 2 days 13 hours ago) and read 25601 times:
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Roni, glad you liked report.

Quoting ronerone (Reply 21):
It is about time we got an update on EY's latest offering. And it seems that the 777 you were on had the refurbished Y class seats (judging from the seat cover design from your photos). What about J class?

I really wish I had taken a pic of the seat before I settled into it....Very earthy tones of brown, with a nice brown blanket to go, with it wrapped up like a large sausage, which if you did not open could use as an additonal rest for you lower back, or perhaps for you neck..One thing I did not like, is that when you reclined, the front of the seat moved forward which meant your knees bumped the seat in front...I just chose to remain in a complete upright position for the whole flight! I noticed prior to touching down a few seats neeeded to be jerked into the upright position by the FAs.

The J class seats had the same turquoise coloured seats (I believe that is the colour as seen in your past reports)

Quoting ronerone (Reply 21):
Dragons can appear anywhere

True, but never did I expect it to appear on Etihad!

Quoting ronerone (Reply 21):
Well they seem of higher quality than EK/CX.

They were fantastic...Crisp sound and loud, and even helped lessen the sounds of the crying baby a few seats behind me. These were collected prior to landing by the FAs.

Quoting ronerone (Reply 21):
Also, what is that cardboard pack on the left of the tray?

That is the box which holds all the condiments, butter, jams etc...The cover of the box is the same as the background of the welcome screen shown at the start of this report. (You'll notice the cheese and crackers were not served with the second meal). I think again another nice touch by Etihad to put these together in another box, away from the other contents on the tray.

Quoting ronerone (Reply 21):
Were you served two mid-flight snacks? Or was this just something on offer in the galley?

The sandwhiches were served with the trolley service, along with drinks. The ice cream/popcorn was another round served directly out of large black boxes held in the FA's arms, the way it is sold at basketball games....Perhaps doning Etihad basketball caps would have really made it look even nicer lol. Alas, most were asleep when the popcorn and ice cream runs took place. I did not really check the back if sandwhiches were laid out as EK does....Quite frankly being constantly fed, there was no need to make that run to the back to get a snack!!! Well done, Etihad!

However on the way into Toronto, the Sandwhich and Popcorn were served at the same time, with no ice cream in sight, both were delieverd from the trolley service. I think I mentioned this before but the the red plastic glasses are really cool.

Quoting ronerone (Reply 21):
If i am not mistaken, Etihad now has a senior position crew that is in charge of Y class on widebody flights (which i presume was the dragon on your flight), and these same crew also operate as 'pursers' on narrowbodies and hence, the slightly different uniform (though on widebodies, i am unsure if they wear the same uniform or not).

The all light grey uniform with the red gloves (which I so desperately tried to photograph, which in my opinon is a very smart outfit) is worn by Pursers on the widebody jets. The dark grey uniform like the rest of the crew is worn on regional, narrow bodied routes. The only thing that ties the two together is the same red floral scarf with a dark grey border, which is worn by both widebodied and narrow bodied pursers. (Not to be mistaken for the all red neck tie scarves worn by all FAs when serving meals. The purser continues to wear the floral scarf with the grey border throught the flight). Also the Food and Beverage Managers in Business wear the all white jackets. I should have attempted while leaving the flight in Toronto, to photograph both the Purser in her grey outfit, red gloves and Food and Beverage Manager who stood at the exit thanking guests for flying wtih Etihad. Oh well another time, I was still licking my wounds from the attempt to photograph on the first flight out lol


User currently offlinejeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 23, posted (3 years 8 months 2 days 13 hours ago) and read 25579 times:

Quoting flightsimboy (Reply 22):
"Turn off your phone now!!" and while the guy continued to talk she stood there and glared down at him until in fear he packed his phone away.

I am sorry the FA's were so rude. However I have found that there are some passengers who will not listen unless you tell them what to do in a stern voice.



God bless through Jesus, Jeff
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 24, posted (3 years 7 months 4 weeks 1 day 10 hours ago) and read 24823 times:
Support Airliners.net - become a First Class Member!

Quoting jeffrey1970 (Reply 23):
I am sorry the FA's were so rude. However I have found that there are some passengers who will not listen unless you tell them what to do in a stern voice.

True, but not to be so rude on the first attempt   


25 kaitak : Interesting to see also that the map display showed the locations of some famous shipwrecks! Well, I guess it's better than showing the locations of p
26 Post contains links and images flightsimboy : Had I not to get such an overwhelming response regarding cabin crew pics on the flights I took on Etihad in their infancy some five years ago, believ
27 Post contains images BMIFlyer : Yay Wow, it sounds like she is not one who enjoys her job It seems like you encountered this woman on a bad day! Overall, I enjoyed the report. Im pl
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