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The Blue Bird Amid Gorillas: KLM Inaugural KGL-AMS  
User currently offlineeastafspot From France, joined Jan 2008, 747 posts, RR: 12
Posted (3 years 8 months 1 week 1 day 6 hours ago) and read 21010 times:

http://i849.photobucket.com/albums/ab52/kigalilongwe/Dawn.jpg



INTRODUCTION


Close by Ruzizi (the most southerly port on the Lake Kivu) inside the thousand hills country, another beautiful star reigns, especially in the bushy mountains of the Nationals park of the Nyungwe. A real treasure nestling over 300 bird species, where among them, a beautiful bird called the Great Blue Turaco, can be found in other African country as Ghana, Nigeria, Cameroon, Uganda, Kenya and Tanzania. Twitchers and scientists visiting Rwanda are merely amazed by its psychedelic processions.

Silverback, Susa or Amahoro groups, are common names distinguishing gorillas across the Virungas mountains chain settled in the Central Africa Great Rift. Those indigenous rainforest mountains host some of the last species of Silverback Gorillas on Earth as fews remain alive worldwide. The pride of Rwanda, for those who had an opportunity to discover them, owns 95% of the human's being genes.

Most of the enjoyable regional safaris oftenly done in the Nyungwe Forest or Bwindi Impenetrable Forest (South Uganda) combine birdwatching and primates tracking where those both residents are comfortably nestled.

An sleepy animal documentary? Well, It could have been those adventures indeed, but unusually on this day, the stars of the country, blue "bird" even though, has nothing to do inside a rain forest whatsover, as you could guess.


http://i849.photobucket.com/albums/ab52/kigalilongwe/PHOTO20KLM-Orinfor.jpg



Dear readers, welcome to the newest "Great Blue Bird amid Gorillas" trip report from Africa. This journey will follow the "almost" inaugural's KLM route Kigali-Amsterdam; and of your choice at the end, you can either continue to Paris CDG (Rukundo's destination) or Edinburgh ( hometown of EAS).

This trip report is the first full long haul departing from Kigali, also the 3rd showing Entebbe, the 681th stories about KLM, and the 180426th excercices on Airliner.net


http://i849.photobucket.com/albums/ab52/kigalilongwe/Pix1.jpg
Billboard at the Airport



BACKGROUND


Skyteam has just equalized at 2-2 with the ogre Star Alliance at Rwanda's capital airport; After spending few months of fierce calculated negotiations, because of this target seems easy on the worldwide game according to the European carrier; locally, it has been acquired with sweat and pain. Indeed from this days both Alliance offer 2 airlines – each - deserving the capital, described as huge step forward to the famous "vision 2020" so important for the 2nd mandate of the newly re-elected president PK.

Following the discussion linked here KLM To Open Kigali, Rwanda Route. (by SN-MD11 May 20 2010 in Civil Aviation), My brother Rukundo and I have been forestall a last trip to our motherland, exclusively for catching the inaugural's return flight of the 1st direct Skyteam route from.

Part of the inbound trip can be found here :http://www.airliners.net/aviation-forums/trip_reports/read.main/179635/

The booking has been made online, starting late june with, as usual, the flexible tickets available first on KLM.com. Knowing that a LHR-EBB can be found from £400, there was no reason to rush for those pricey fares. And as expected, beginning of september, KLM released its cheapest fares, starting at £ 589 from Edinburgh. Due to diverse misfortunes, EAS was unable to book one of those flights and had to divert on an still reasonably fare of £644.


Spotlight on some figures about:

AF – KLM Group:

[LIST=]

  • AF operated this destination until 1990 with a routing CDG-NBO-BUJ-KGL-CDG on B742.
  • 11th routes for KLM in Africa strengthens the Alliance in East africa (5th ).
  • 64th intercontinental destinations.


    Kigali Airport in term of image:

    [LIST=]
  • 1st regular non French-speaking airline, nor African, Despite KGL was an Aeroflot route few decades ago between the 80's and 90's.
  • 2nd skyteam route, regular A330 aircraft and European destination
  • 6th international airlines
  • 10th international routes
  • An expected 300 000 passengers at this end of year




    1 – PREFLIGHT

    As we were watching a local football game at Amahoro stadium, our planned schedule to arrive early has been modified. Nevertherless, once droppred off by a taxi around 8h30, exactly 2h prior departure, numerous waving KLM flags welcomed us. This evening wore an unique special event.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/WelcomeFlagsKLM.jpg
    Sorry blurry night shoot of the terminal


    One of the bird feathers


    Unusual buzzing entrance

    1.1 – Kigali Airport

    Because it was Sunday (for Christian god's day), or because of the arrival of a long awaited blue airline, all the people present inside, were dressed smartly, reday to give a warm welcome to their new guests, from the almost passengers flying to the airport staff, without forgetting the special guests like the ambassador of Burundi to the KLM's management. After questionning around some journalists, we disenchanted quickly, not unsatisfied to experience a such lively evening, and seeing for the first time KGL so buzzing. It appeared quickly that events were for the inbound flight (KL563) and sadly not for us.


    http://i849.photobucket.com/albums/ab52/kigalilongwe/HallDp.jpg
    Facing the arrival hall.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Welldressed.jpg
    Everybody's wearing formal clothes

    http://i849.photobucket.com/albums/ab52/kigalilongwe/AwaitingKLM.jpg
    The welcoming committee

    http://i849.photobucket.com/albums/ab52/kigalilongwe/FIDSarr.jpg
    Information screen has not expect all the flights.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/racistFIDSafricanonly.jpg
    Not fully operational FIDS, despite being brand new as it does not display the new KL564.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/RwandaTV.jpg
    They are journalists for Rwanda TV

    http://i849.photobucket.com/albums/ab52/kigalilongwe/receptiondesk.jpg
    KLM's vip team: any of you guys were here among them?

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Welcomingstaff.jpg
    Tradionnal rwandan dancer chating with good looking KLM agents: they requested to do not published the photo on Facebook: ok that's fine!



    1.2 – Check-In

    After fews shoots trying to catch up the real atmosphere, time came, sullenly to proceed a new step like the travel document checks. 3 agents welcomed us: 2 enthusiastic rwandans whom knew us, and a more distant and probably the trainer, a mid 50's old Dutch lady. We had a courteaous chat with those guys, while the lady, more professional indeed was busy checking the genuine of our passports in strange black luggage plugged in on the side wall, that none of us seen before travelling here or anywhere. We had to admit that KLM brought expensive and complexe equipments, methods are sharply improving in our jungly airport.
    As SkyTeam Silver member one of the guys pointed out the business C/I counters, but prefered to follow Rukundo, on the eco lane as it was quiet.

    Despite the AF/KLM's sign backgrounding the counters, all the C/I agents (from TD check to Boarding) dressed up a dark blue jacket over an green lime shirt Rwandair classy uniform, and performed their duties under KLM's colors, thanks to a distinctive pins on the jacket. The same lady of the KGL-KME flight proceed to the C/I, while EAS took one minute only, Rukundo encountered fews complications when requesting a window seat. Even before looking at the system, she felt sorry annoucing a seat was being pre-assignated and was unable to change it whatsoever. We were confused to look like, once again, so picky. In another hand mayor airlines provides nowadays such facilities like OLCI to avoid/reduce disappointment.
    After 15 mins forcing the system she gave up for finally handing over travels docs and a flight informations sheet. Seats will not be either together, nor a window for Rukundo.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Doccheck.jpg
    KLM supervisor performing and trainning Rwandans to a document check

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Check-indesk.jpg
    Rukundo solving his seat issue

    http://i849.photobucket.com/albums/ab52/kigalilongwe/FlightInfOkGL.jpg
    Some flight facts given to every passengers


    1.3 – Lounge


    After checking out the immigration formalities, we fancied a wee nibble at the "new" restaurant/lounge, which was occupied at 25%. In a last and old reflex as EAS was Skyteam Elite Plus Gold previously, he shows his less shiny sliver card, but instead of the so awaiting categorical answer no, the agent, explained she needed confirmation from her boss. During our wait, although it was 8H50 pm only, Rukundo noticed our magnificient and original Blue Bird already parked in the apron. Without no hesitation he rushed straight, via the security checks, to the boarding hall. There was no real reason to stay inside the lounge, we wanted to check what was going on the apron. Unfortunately due to the darkness, and the high apron's metallic fences, the show was better quality in our mind than through this window.

    Futhermore, because of the huge haste EAS left one of the boarding pass at the lounge, and had to come again. A pleasant news welcomed him back, the hostesses granted a free access to the lounge for the simple reason of he was the first Skyteam cardholder flying from Kigali. That's was the best useless hounorable distinction never received, anyways this gesture was much appreciated!!!

    Rukondo was laughting at the unique KGL hectic metal detector which was bipping with noboby passing through and ramdomly with no reason when passengers came through; meanwhile EAS was sipping a refreshing Mutzig, and enjoying a couple of spicy beef meatballs next door.

    Joining back my brother, has been made in a deep sullen mood. One could be clearly heard on background traditionnal gospel singings, rhythmic drumming music, and confident official speeching on the lower level certainly.

    While us waiting in the departure lounge with few other wazungus, those guys had probably a memorable fun downstairs with, for sure and abundance, some canapés, some Mützigs or SA wines, entertained by our local INTORE as the dancer performing so noisily, the silliest people of the world were inside the so hot and deadly lounge. The turmoil invaded our brains: Never again!!!

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Lounge1.jpg
    Not too crowded lounge

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Buffetlounge.jpg
    Lounge food offer

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Lounge2.jpg
    A refreshing local beer Mutzig. Waiter will always asked if you prefer drinks cold or hot!

    http://i849.photobucket.com/albums/ab52/kigalilongwe/DepHall.jpg
    Duty free shops and quiet waiting area (2 pax)


    2 – FLIGHTS TO AMS


    A verbal announcement was made, for preparing the BP, afterwards 3 ground staffs part of the C/I came with scissors to simply cut out BP of every passengers during 10 mins. It was time to walk to the Aircraft occupying a quarter of the main apron.

    Our ride tonight was named "Place de la Concorde", probably a wink to our French president N. Sarkozy historically visiting, earlier this year, the country added to the return of AF/KLM group to Rwanda. Or simple coincidence?

    http://i849.photobucket.com/albums/ab52/kigalilongwe/ConcKGL.jpg
    Airbus A330 "Place de la Concorde – Paris"

    http://i849.photobucket.com/albums/ab52/kigalilongwe/PlaceConcKGL.jpg
    A wet aircraft after the canon salute

    KL564
    KGL – AMS the 31/10/2010
    Airbus A330-203 PH-AOC
    SDT: 22h30 (22h25)
    STA: 8h15 (10h45)
    Duration: 10h45 (13h20)
    Seat: 36A and 37A then 36B


    View Large View Medium
    Click here for bigger photo!

    Photo © Tim De Groot - AirTeamImages
    View Large View Medium
    Click here for bigger photo!

    Photo © Tom Buysse

    2.1 – Leg KGL-EBB


    When we stepped inside, the senior purser and her assistant kindly greeted us and offered us a selection a newspapers, that we declined due to our deep lack of knowlegde in dutch language or financial matters.
    The total of passenger was about 50 in eco and none in business, we could both enjoyed a window seat or a full flat bed in middle row. Due to the fast boarding we had time to met the cabin crew and were explained few fact about the previous flight. One of them speaking a perfectly french was a value added among the KLM staff, he was happy to fly for his first time to Kigali even if could not get off and pay a further visit into the capital.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Bizseat.jpg
    World Business Class looks very spacious indeed

    http://i849.photobucket.com/albums/ab52/kigalilongwe/toEBBfact.jpg
    Some informations before heading to Entebbe

    http://i849.photobucket.com/albums/ab52/kigalilongwe/RoutingEBB.jpg

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Ourseats.jpg
    No cover on the headrest and the IFE box reduced the legroom significantly



    At 22H20 the purser made the annoucement as the flight was ready to leave the parking area:
    "Ladies and gentlemen welcome onboard this KL564, to AMS via EBB, heu no, to this FIRST KL564 flight from Kigali to AMS via EBB". Then follow the safety demonstrations, where a cabin attendant observing EAS, added that cameras and video cameras were not allowed during the taxiing, taking off and landing sequence. However, we've just dismissed them thanks to the blanket provided.

    Place de la Concorde started, on time, rolling onto runway 10 for the quick hop to the Uganda stopover.

    The service consisted on a choice of orange juice or water, which was enough

    http://i849.photobucket.com/albums/ab52/kigalilongwe/StaffKGL.jpg
    Ground staff greeting our departure.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/KGLbyNight.jpg
    Kigali by night

    http://i849.photobucket.com/albums/ab52/kigalilongwe/OrangeJ.jpg
    Inflight service: orange juice or water.


    Following a 35 min flight, the descent commenced until a smooth touchdown runway 35 at EBB airport. The plane parked up along the main terminal on jetbridge next to a BA 767.
    During our layover, an Ugandan cleaning team tidied up the whole aircraft and sticked up the white KLM eco headrest covers. EAS took this opportunity to ask a KLM hostess more questions about the Economy Extra Comfort: when seen of the website it doesn't look much bigger, but in reality it worths to try especially for the big sizes.

    After greeting us, we became sad to see our French-speaking cabin stewart leaving the aircraft, as another team, would operate the leg to AMS.

    The Entebbe bound passengers started boarding around 1h am, as this moment, Rukundo knew his compulsory seat move, one of the lady would apparently swaped with him, but his middle seat of midlle row was definitely not enough attractive!!! As the A330 is lays out on 2-4-2 accross, a kind lonely travelling lady could not bother to be seated next to EAS or not, finally, offered him the 36B.


    http://i849.photobucket.com/albums/ab52/kigalilongwe/2KLMsEBB.jpg
    Now there are 2 KLM A330s at Entebbe

    http://i849.photobucket.com/albums/ab52/kigalilongwe/reallyfriendlychap.jpg
    A really nice chap before his time off!

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Fullload.jpg
    Just after embarking passengers: a 100% load factor in Eco



    2.2 – Leg EBB-AMS


    At the time of 1H40, ( 10 min after our SDT) an annoucement was made concerning a technical's issue, which would be solved firstly within next half an hour. It was at this moment that the pilot came on the intercom to announce that we were to be delayed as the flight was waiting for spare equipment from the platform.

    Planed to endurance an only short 1h lay over in Uganda we've enjoyed an extended complimentary 3h stopover with at some moment a total darkness in the aircraft and under really tropical temperature conditions as the A/C has failed to "officially" work according to the cockipt crew. Knowing that a similar KLM's A330 has been grounded few weeks ago here, it was not reconforting. Most of the passengers felt asleep and did not bother the late whatsoever. The cabin crew perfomed several drinks service during this moment.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/HH.jpg
    The light issue copy

    http://i849.photobucket.com/albums/ab52/kigalilongwe/CabinDark.jpg
    The light issue original (approx 25min)

    When Kenya Airways started boarding pax to NBO (scheduled at 5H10), "Concorde" finally been pushed back at 3H55, for a lift up at 4H05am.


    http://i849.photobucket.com/albums/ab52/kigalilongwe/Flightfacts.jpg
    Finally taxiing to runway 35

    Still flying over Uganda, the crew started the meal service, for our first dinner taken at 5h30 am, EAS was served among the first as he resquested a special low sodium meal. Those meal boxes are well designed, and handy, the cover looks fashion and attractive, before eating it was mouthwatering.

    After this, it was time for a movie, even if most of the passenegers did not seem to mind about the IFE quality, and more caring about a deep nap. As our respectable member Plane Hunter said in one of his report:

    Quote:
    It's not as funky as the systems offered by Emirates or Singapore Airlines, but it still offers a large selection of entertainment options.

    here you can compared which meal looks more acceptable.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/diner.jpg
    A regular diner diner: cold pastas tasted awful

    http://i849.photobucket.com/albums/ab52/kigalilongwe/DinnerSpe.jpg
    Special dinner: a hot meal with tender beef

    http://i849.photobucket.com/albums/ab52/kigalilongwe/DSCN0360.jpg
    After dinner, the sunrise occured only 1h30 after, but cabin crews ensured closed window.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/IFE.jpg
    Main menu IFE

    EAS has trouble sleeping on any red eye flight, especially the trans Atlantic ones . So he tried to close his eyes underneath a blanket, but on a plane it is not possible, he patiently waited with the very hard "who want to be a millionaire", for the wake up time of Rukundo to play the online kind of Tetris game which is entertaining and funny for a while.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/halfwayLybia.jpg
    Flying over Libya, as always a strange insafe feeling

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Halfway.jpg
    informations showing we are halfway through

    http://i849.photobucket.com/albums/ab52/kigalilongwe/ptidej.jpg
    Bread and Butter pudding with custard, including extra calories butter!

    http://i849.photobucket.com/albums/ab52/kigalilongwe/PDJ.jpg
    Special b/fast: same hot beef and potato, yoghurt was delightful

    http://i849.photobucket.com/albums/ab52/kigalilongwe/LeavingAfrica.jpg
    Leaving Africa, from the Libyan coastline

    http://i849.photobucket.com/albums/ab52/kigalilongwe/DSCN0364.jpg
    Malta Airport?

    http://i849.photobucket.com/albums/ab52/kigalilongwe/alps.jpg
    European landscape: Italian's Alps

    Prior commencing our descent to Schiphol, some of the hostesses came trough the passengers continuing their journey, to inform about the connections, she stopped among us and related that instead of the KL1279, the flight to EDI would now be the KL1285, and also strongly advised to visit the transfer desk as soon as inside the terminal. Thanks you for informing that's an important gesture! Thumbsup.

    Oscar Charlie circled around Amsterdam Schiphol for around 15min before approaching and landing runway 6 (Anyone who watches the videos therafter can confirm or correct this)..
    Used to travel on KLM's overnight flight from Nairobi, which arrived really early, we would have definitely appreciated a daylight landing, unfortunately we did not enjoyed that much a great scenery of AMS downtown, as clouds were part of the journey.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/PlaceConcAMS.jpg
    Docked up at gate F7: PH-AOC


    On our way out the plane, we asked if it was possible a quick visit to "Place de la concorde" cockpit, but a too fast answer of the cabin crew denied the acces.


  • [Edited 2010-11-27 02:35:03]


    Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
    21 replies: All unread, jump to last
     
    User currently offlineeastafspot From France, joined Jan 2008, 747 posts, RR: 12
    Reply 1, posted (3 years 8 months 1 week 1 day 6 hours ago) and read 21010 times:

    3 – TRANSIT AT AMS

    As it was 11h am, we rushed straight to the passport control linking the Schengen area, the KL1233 would depart in not too long, we've been body scanned for the first time too. What a strange feeling, with all those eyes targeting the small screen.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/TransferAMS.jpg

    http://i849.photobucket.com/albums/ab52/kigalilongwe/MindStep.jpg
    "Mind the step"

    http://i849.photobucket.com/albums/ab52/kigalilongwe/AmyJ-1.jpg
    Back to my memories on trip AMS-YUL with Amy!

    http://i849.photobucket.com/albums/ab52/kigalilongwe/DLKLM.jpg
    In the past at AMS it was a NW base, nowadays welcome to DL tails



    Once gate C7 has been reached, boarding time was about to start, the everlasting goodbye took 10 min before Rukundo walked in to the airbridge.

    As you know flight to EDI has been postponed to 3H05 pm, i've filled the gap with, first a visit to the transfer desk, then a light lunch, and to finish some spotting on the famous terrace.

    Without any queue at the transfer desk, when the agent inserted my KL1279 BP the SST machine printed out, not one, but 4 coupons that the agent, with a cheeky and surprised smile, handed me over and explained the use:

    [LIST=]
  • A voucher worths €50 discount on next flight with KLM, AF or Delta
  • A €10 voucher to redeem a meal inside the airport, or €15 KLM shopping voucher or 2000 miles
  • A prepaid phone card with € 5 credit.


    Even if the phone credit was not working initally, that was a fantastic goodwill gesture from KLM indeed, and a nice welcome back to Europe. Here is EAS main reason for loving KLM: its Customer Service.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/10eurosmealAMS.jpg
    My flavoury lunch deal for 10 euros at Bubble's Seafood (because of the nice view)


    Afterwards EAS headed straight outside, for a little cigarette and for catching up other birds for you guys.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/CTmarathonmen.jpg
    Some courageous men running on this wheel under freezing temperatures

    http://i849.photobucket.com/albums/ab52/kigalilongwe/AirsideShops.jpg
    Lanside shop at AMS

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Shop.jpg
    This shop looks like a museum

    http://i849.photobucket.com/albums/ab52/kigalilongwe/RwyTerrasse.jpg
    What are the meaning before ____BAAN?

    http://i849.photobucket.com/albums/ab52/kigalilongwe/AirlinersFans.jpg
    This photo is dedicated to 2 locals: AirbusEric and CrimsonNL.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Terrasse1bis.jpg4 – CONNECTING FLIGHTS

    As promised you can now choose your destination, it is called real time trip reports   brought to you by modernity!

    4.1 – To Edinburgh by EAS

    KL1285
    AMS-EDI the 1/11/2010
    B737-800 PH-BXK
    SDT: 15h05
    Duration: 1h30
    Seat: 7D



    View Large View Medium
    Click here for bigger photo!

    Photo © Gerry Hill
    View Large View Medium
    Click here for bigger photo!

    Photo © Zaninger Jonathan




    Requested at the transfer desk, she could not obtain a window on this sector, and had to backed up on seat 7D. The flight was full and took time for everybody to get inside the aircraft.

    On KL1285 of the 1st of november, this weird incident happened:

    Few minutes after take off a couple of young travellers, seated a row just behind me, which has apparently boarded with an almost full and opened bottle of Jagermeister, was in pathetic state of alcohol's intoxication. Despite the fantastic professionalism of all the cabin crews, they definitely disturbed the quietness of the flight, by shouting loudly and kicking the front seats. One of them screamed to obtain a tasty sandwich offered to the business class passengers what the senior purser without any argumentation kindly offered. But the consequences were unavoidable:
    As gift, they offered us a nauseating show of vomiting, for the rest of the flight. More than the appalling noise, it was the disgusting smell spread all over the cabin the most annoying thing: all hell was let loose!!!

    Later on during the custom those guys were still in hurry to obtain a sickness bag, and the ground staff at Edinburgh was pretty embarrased of this situation.

    I finally exited airport terminal and relieved to arrive at the bus stands to the city centre at 4H05, meaning 4h later than expected.


    4.2 – To Paris CDG by Rukundo


    KL1233
    AMS-CDG the 1/11/2010
    B737-800 PH-BGC
    SDT: 12h30
    Duration: 1h05
    Seat: 9A


    View Large View Medium
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    Photo © Ruud Brinks
    View Large View Medium
    Click here for bigger photo!

    Photo © HGabor



    Although our Kigali flight arrived late, i finally catched the connection to Paris. It had been some 2 years since I last transited at AMS and I thoroughly enjoyed at the atmosphere. The first time, back in 2008, represented my first trip to Rwanda. After greeting EAS at the gate i boarded this 738


    http://i849.photobucket.com/albums/ab52/kigalilongwe/CDGScreen.jpg

    This time, and as EAS to EDI the flight was full, because of the end of holidays in France and the end of a 3 days week end, due to public holiday of the 1st of November in France. Most of passengers flew from the USA, among them passengers where lost on Schipohl Plazza and i had to direct them.


    http://i849.photobucket.com/albums/ab52/kigalilongwe/PHBGC-1.jpg
    Today my ride be PH-BGC

    http://i849.photobucket.com/albums/ab52/kigalilongwe/seat.jpg
    Settling down on BGC

    http://i849.photobucket.com/albums/ab52/kigalilongwe/MartinairRetro.jpg
    I'm glad to catch it, because it's the retrojet. from 2011, Martinair will ceased all passengers operations services

    http://i849.photobucket.com/albums/ab52/kigalilongwe/klmskytem.jpg

    http://i849.photobucket.com/albums/ab52/kigalilongwe/amsterdamairlinesfortravelservice.jpg
    Amsterdam Airlines for travel service to Morrocco.

    After a long 20 min taxing , Golf Charlie took off under the poor weather conditions, on the polderbahn Ruway 36L :

    http://i849.photobucket.com/albums/ab52/kigalilongwe/DSCN0406.jpg
    Jade Cargo

    http://i849.photobucket.com/albums/ab52/kigalilongwe/drinkingeating.jpg
    Salty or sweet?

    http://i849.photobucket.com/albums/ab52/kigalilongwe/Inflight.jpg
    An uneventful flight


    We landed at Paris CDG on time, with a cloudy weather too.

    http://i849.photobucket.com/albums/ab52/kigalilongwe/concorde.jpg
    No passenger aircraft can still compete with her now...

    GC parked on terminal 2F at 1H25 and by 1H50 i reached the surburb train station.



    http://i849.photobucket.com/albums/ab52/kigalilongwe/Paris.jpg
    Back again to Kigali for the end of this journey.



    Videos best-of the flights KGL-AMS following AMS-KGL, from Rukundo (8mins):

    http://www.youtube.com/watch?v=NHpah9tH3UY


    FINAL WORDS:

    The return inaugural has been preferred to AMS departure to seize the great atmophere and show how the country strives its best to restore the trust of the foreign investors, and is willing to separate from the cliché that most of the people have around the world. Also, the preparation would have been more impressive for KGL than for KLM/AMS. This decision was harmful, EAS would like to deeply apologize to the readers, because his beliefs and his choices drove us to the 2nd flight of KLM in Rwanda, not the 1st one meaning inaugural, much more attractive as Rwandan. If god wish, you will being promised much better next time!!!

    Nevertheless after this excellent journey, KLM still remains a 3 stars airline. The cabin crew was brilliant all the way, open minded, discret, and attentive, the ground staff was aware (both at KGL and AMS) with helpful answers concerning all the issue and the phone card, we've been both surprised also by the food quality which has been improved since our last flights.
    Rukundo and me would rather fly respectively Ethiopian or Kenya Airways on a slightly longer route or Air France via Kinshasa. The service was stunning as usual, the food not ok, and the IFE decent. The KLM's strengthens is undoubtebly its hub AMS and its customer care. Is it enough in middle of Africa?

    Here fews questions which have raised after the trip:

    [LIST=-]
  • Why are there 2 stops at Entebbe?
  • Is there a chance to see the re-openning of Bujumbura route alternatively with Kigali, with a new 6th frequencies coming end of March? (3/3 or 4/2)
  • With the low load factor between KGL-EBB, is KLM really competitive against SN to Europe which will also increase frequency to 4?


    A non-exhaustive list of the advantages:

    [LIST=]
  • Good value for money starting at £550 ($800) to LHR,
  • More frequencies than Brussels Airlines,
  • Better connections to North America's and rest of Europe
  • Modern and advanced product onboard
  • Convenient hours



    If you compare the travelling time for the catching area of Paris London and Brussels, flying with KLM it appears this:

    CDG: 13H15
    LHR: 14H20
    BRU: 13H05

    Whenever another ST ( Kenya Airways ) option is available results are like this:

    CDG: 12H55 (-25min)
    LHR: 13H20 (-1H)
    BRU: 14H20 (+1H15)




    Many thanks for taking on your precious time to read, now feel free to comment or suggest anything!!!



    Rukundo & East African Spotter



    Fews shoots of Kigali:


    http://i849.photobucket.com/albums/ab52/kigalilongwe/NyiamiKigali.jpg
    Sunset from the islamic area of Nyamirambo

    http://i849.photobucket.com/albums/ab52/kigalilongwe/KigaliCityTower.jpg
    Built in less than a year, thanks to the Chinese help


    Another view of the new symbol of the renaissance

    http://i849.photobucket.com/albums/ab52/kigalilongwe/utc.jpg
    the Mzungu's paradise!

    http://i849.photobucket.com/albums/ab52/kigalilongwe/nakumatt.jpg
    The 24/7 Kenyan branded shopping center

    http://i849.photobucket.com/albums/ab52/kigalilongwe/dallas.jpg
    After 10pm, not very nice buffet, otherwise great pizzas

    http://i849.photobucket.com/albums/ab52/kigalilongwe/BDdelapaix.jpg
    Most of the bank's head offices are in Boulevard de la Paix

    http://i849.photobucket.com/albums/ab52/kigalilongwe/buyyourpower.jpg
    Sit in or take away?

    http://i849.photobucket.com/albums/ab52/kigalilongwe/APRfan.jpghttp://i849.photobucket.com/albums/ab52/kigalilongwe/Stadium.jpgLinking Other Great Lakes: Air Uganda + Rwandair (by eastafspot Nov 12 2010 in Trip Reports)
    The Ride In Africa: Kenya Airways Business Class (by eastafspot Apr 28 2010 in Trip Reports)
    BMI Regional To Lyon Via Man In ERJ145 (by eastafspot Apr 18 2010 in Trip Reports)
    A trip to Victoria Falls: Just Plane Smart... (by eastafspot Apr 6 2010 in Trip Reports)
    Rwandair And Skyteam Airlines To Scotland (by Eastafspot Dec 10 2009 in Trip Reports)
    KLM And Kenya Airways To Rwanda (by Eastafspot Dec 7 2009 in Trip Reports)


  • [Edited 2010-11-27 03:07:47]


    Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
    User currently offlinePlaneHunter From Germany, joined Mar 2006, 6716 posts, RR: 77
    Reply 2, posted (3 years 8 months 1 week 1 day 5 hours ago) and read 20812 times:

    Hi EAS and Rukundo,

    another great report with many nice pictures!

    Quoting eastafspot (Thread starter):

    This trip report is the first full long haul departing from Kigali, also the 3rd showing Entebbe, the 681th stories about KLM, and the 180426th excercices on Airliner.net

    You like statistics, don't you?  

    Quoting eastafspot (Thread starter):
    Then follow the safety demonstrations, where a cabin attendant observing EAS, added that cameras and video cameras were not allowed during the taxiing, taking off and landing sequence. However, we've just dismissed them thanks to the blanket provided.

    That's odd. Usually they talk about "electronic equipment".

    Quoting eastafspot (Thread starter):
    Now there are 2 KLM A330s at Entebbe

    Yes, the winglets looks like a second tail.

    Quoting eastafspot (Thread starter):

    Planed to endurance an only short 1h lay over in Uganda we've enjoyed an extended complimentary 3h stopover with at some moment a total darkness in the aircraft and under really tropical temperature conditions as the A/C has failed to "officially" work according to the cockipt crew. Knowing that a similar KLM's A330 has been grounded few weeks ago here, it was not reconforting. Most of the passengers felt asleep and did not bother the late whatsoever. The cabin crew perfomed several drinks service during this moment.

    That's bad. At least you got some drinks.

    Quoting eastafspot (Thread starter):
    After this, it was time for a movie, even if most of the passenegers did not seem to mind about the IFE quality, and more caring about a deep nap. As our respectable member Plane Hunter said in one of his report:

    Hey, nice to hear you remembered that!

    Btw - how would you rate the seating? I didn't feel comfortable on KL's A332.

    Quoting eastafspot (Thread starter):
    Special dinner: a hot meal with tender beef

    That looks better indeed. However, the presentation in general should be improved.

    Quoting eastafspot (Thread starter):
    On our way out the plane, we asked if it was possible a quick visit to "Place de la concorde" cockpit, but a too fast answer of the cabin crew denied the acces.

    Bad to hear. Did they mention a reason? I still remember visiting the cockpit and having a nice chat with the captain after my first MD-11 flight (MSP-AMS).

    Quoting eastafspot (Reply 1):
    # A voucher worths €50 discount on next flight with KLM, AF or Delta
    # A €10 voucher to redeem a meal inside the airport, or €15 KLM shopping voucher or 2000 miles
    # A prepaid phone card with € 5 credit.

    Not bad at all!

    Quoting eastafspot (Reply 1):
    Few minutes after take off a couple of young travellers, seated a row just behind me, which has apparently boarded with an almost full and opened bottle of Jagermeister, was in pathetic state of alcohol's intoxication. Despite the fantastic professionalism of all the cabin crews, they definitely disturbed the quietness of the flight, by shouting loudly and kicking the front seats. One of them screamed to obtain a tasty sandwich offered to the business class passengers what the senior purser without any argumentation kindly offered. But the consequences were unavoidable:
    As gift, they offered us a nauseating show of vomiting, for the rest of the flight. More than the appalling noise, it was the disgusting smell spread all over the cabin the most annoying thing: all hell was let loose!!!

    Later on during the custom those guys were still in hurry to obtain a sickness bag, and the ground staff at Edinburgh was pretty embarrased of this situation.

    How awful! Those guys should be forced to clean the cabin...


    PH



    Nothing's worse than flying the same reg twice!
    User currently offlineAI151 From United Kingdom, joined Dec 2009, 303 posts, RR: 16
    Reply 3, posted (3 years 8 months 1 week 1 day 5 hours ago) and read 20768 times:

    Hey EAS,

    A fab insight into the first flight from Kigali to Amsterdam. I have to say that despite having a welcoming party for inbound flight, its a shame that this wasn't extended on the first outbound flight. No doubt it would have made the journey more memorable.

    Quoting eastafspot (Thread starter):
    This trip report is the first full long haul departing from Kigali, also the 3rd showing Entebbe, the 681th stories about KLM, and the 180426th excercices on Airliner.net

    You definitely are a fan of stats. Interesting to read this as well.

    Quoting eastafspot (Thread starter):
    A pleasant news welcomed him back, the hostesses granted a free access to the lounge for the simple reason of he was the first Skyteam cardholder flying from Kigali. That's was the best useless hounorable distinction never received, anyways this gesture was much appreciated!!!

    Your moment in history. You can now say I was the first ever!

    Quoting eastafspot (Thread starter):
    Prior commencing our descent to Schiphol, some of the hostesses came trough the passengers continuing their journey, to inform about the connections, she stopped among us and related that instead of the KL1279, the flight to EDI would now be the KL1285, and also strongly advised to visit the transfer desk as soon as inside the terminal. Thanks you for informing that's an important gesture! Thumbsup.

    Excellent customer service as for the majority of airlines you would have to get off the plane and then rush to see what is happening with the connecting flight.

    Oh and I concur with PH's words, those guys should have been forced to clean the disgusting mess that they made. Should have been refused travel in the first place as they sounded not fit to fly.

    Sandeep (AI151)



    Modern Vision. Timeless Traditions...
    User currently offlineTBloemink From Netherlands, joined Mar 2010, 114 posts, RR: 0
    Reply 4, posted (3 years 8 months 1 week 23 hours ago) and read 20115 times:

    Quoting eastafspot (Thread starter):
    What are the meaning before ____BAAN?

    AMS named their runways. 36L/18R is called the Polderbaan as it is in a polder (someone who knows the English word, please correct me   ).
    22/04 is called Oostbaan as it is located in Schiphol East.
    36R/18L is called Aalsmeerbaan because its located close to Aalsmeer (town)
    18C/36C is called Zwanenburgbaan because of the town called Zwanenburg.
    24/06 is called Kaagbaan, because of the ''Kagerplassen''
    27/09 is called Buitenveldertbaan, because of the district Buitenveldert located in Amsterdam.

    Hopefully I answered your question :P



    Flown on: A300, A319, A320, A330, A380, B717, B734, B738, B739, B747, B777
    User currently offlineairbuseric From Netherlands, joined Jan 2005, 4253 posts, RR: 51
    Reply 5, posted (3 years 8 months 1 week 22 hours ago) and read 19913 times:

    Hi EAS,
    thank you for this great report on KLM's A330 and first KGL flight. Always something special here!
    Very informative, but I still don't know what to think about KLM's Y-class meals nowadays. It was better some time ago. Still the airline indeed offers a good service, also on the ground. Actually 10 Euro for a sandwich and a beer is ridiculous expensive, I would never pay that for the combo. Anyway, it's on an airport, so we've no choice.

    Quoting eastafspot (Thread starter):
    This photo is dedicated to 2 locals: AirbusEric and CrimsonNL.

    Nice image. Amsterdam Airlines in the background. I flew that aircraft to NDR in last June, maybe you've seen my TR.

    Best regards
    Eric



    "The whole world steps aside for the man who knows where he is going"
    User currently offlineRukundo From France, joined Jan 2007, 47 posts, RR: 0
    Reply 6, posted (3 years 8 months 1 week 17 hours ago) and read 19463 times:
    Support Airliners.net - become a First Class Member!

    Thanks for yours comments.

    Quoting PlaneHunter (Reply 2):

    another great report with many nice pictures!

    Thanks a lot

    Quoting PlaneHunter (Reply 2):
    Bad to hear. Did they mention a reason?

    They were on duty
     
    Quoting AI151 (Reply 3):
    Your moment in history. You can now say I was the first ever!

    Yes indeed. We hope to show you others TR about Rwanda, with another European airline or maybe a Middle East Airlines.
     


    User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
    Reply 7, posted (3 years 8 months 6 days 20 hours ago) and read 18683 times:

    Nice report, nice to read you have made it on an inaugural!


    Next trip report: Well worn A330s and Hassle free MUC transfer
    User currently offlineeastafspot From France, joined Jan 2008, 747 posts, RR: 12
    Reply 8, posted (3 years 8 months 6 days 1 hour ago) and read 18251 times:

    Dear readers,

    First of all, thanks for commenting this report.

    due to light posting misfortunes it should be precised more informations which had not appeared originally:

    - Picture N°2: is from Richard Kwizera / ORINFOR
    - Picture taken from the terrace: was not shooted this day
    - Next to the last picture: APR fan (biggest club of Rwanda)
    - Last picture: Amahoro stadium at Kigali during the game APR-Kiyovu (2-1)

    Quoting PlaneHunter (Reply 2):
    Yes, the winglets looks like a second tail.

    Your eyes can see accurately indeed! Due to the darkness and not visible here, in the background, can be found a 2nd KLM A330 with the right engine down, so KLM: 2, BA: 1  !, If someone can confirm when she started flying back it could be nice

    http://i849.photobucket.com/albums/ab52/kigalilongwe/EBB4PHklm.jpg
    pics taken the 25th october

    http://i849.photobucket.com/albums/ab52/kigalilongwe/PHklmentebbe.jpg
    PH-AOB grounded in EBB

    Quoting PlaneHunter (Reply 2):
    Btw - how would you rate the seating?

    4/10, i share your point of view. As it was late evening (or early morning !) the passenger in front of me, skipped the meal and adjusted the seat in relaxation mode: that was not really nice to enjoy the dinner in this narrow space. It's even harder to imaginefor the big size who want to sleep.

    Quoting PlaneHunter (Reply 2):
    Those guys should be forced to clean the cabin...

    true in theory, but they could hardly stand up, and lacked of lucidity for fews hours...

    Quoting AI151 (Reply 3):
    its a shame that this wasn't extended on the first outbound flight

    totally agree, because the hesitation came on the fact who would organize the special event: AMS aiport, KLM, or KGL airport. We've learnt a lesson: the inaugural flight is obviously the flight N°1.

    Quoting AI151 (Reply 3):
    Excellent customer service as for the majority of airlines you would have to get off the plane and then rush to see what is happening with the connecting flight.

    Yes for this KLM perfoms at very high standards

    Quoting AI151 (Reply 3):
    Should have been refused travel in the first place as they sounded not fit to fly.

    Well, it's surprising too, as regulation forbbid access to the plane, with liquids, but when the senior purser confiscated the half full bottle earlier on the flight, they were wasted already, was it a duty free item? What's happened at the security checks?

    Quoting TBloemink (Reply 4):
    AMS named their runways
    Quoting TBloemink (Reply 4):
    Hopefully I answered your question :P

    what a good idea indeed, thank you for your help  , Do you live in the netherlands and you're dutch?

    Quoting airbuseric (Reply 5):
    thank you for this great report on KLM's A330 and first KGL flight

    You're welcome! pleased to read you've enjoyed it

    Quoting airbuseric (Reply 5):
    but I still don't know what to think about KLM's Y-class meals nowadays. It was better some time ago

    the catering is one of its weakness, if you see the regular menu, customers travelling in Africa (at least NBO, EBB, KGL, for what i know a little bit) receives a snack ( in this case cold) after departure, and a light dessert prior descending. For and 8-10h journey, it is very light, even if flights are overnight.

    Quoting airbuseric (Reply 5):
    Anyway, it's on an airport, so we've no choice.

    Upper level restaurants seem much better, but the maximum i could afford was a big salad for € 9-10, but as i said the apron view can not be compared.  
    Quoting airbuseric (Reply 5):
    I flew that aircraft to NDR in last June, maybe you've seen my TR.

    Oh yes, that was a really pleasant discovery indeed, thanks for this, actually do you have anything plan soon?

    Quoting MSS658 (Reply 7):
    nice to read you have made it on an inaugural!

    Well, almost inaugural! Banghead


    Regards

    East African Spotter

    [Edited 2010-11-29 07:18:33]

    [Edited 2010-11-29 07:23:31]


    Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
    User currently offlineabrelosojos From Venezuela, joined May 2005, 5076 posts, RR: 55
    Reply 9, posted (3 years 8 months 1 day 15 hours ago) and read 17055 times:

    Thanks for the report from KGL on KL's inaugural. Rumor has it that AF wanted to do the flight - but given the relations between Rwanda and France, decided against it. Seems like you had a good flight - though, the vomiting guys were a tad too bad.

    Quoting eastafspot (Thread starter):
    KLM's vip team: any of you guys were here among them?

    = I believe the guy furthest away from the picture is a really nice Dutch man who is the country manager for Uganda.

    Saludos, and thanks for sharing,
    A.



    Live, and let live.
    User currently offlineeastafspot From France, joined Jan 2008, 747 posts, RR: 12
    Reply 10, posted (3 years 7 months 3 weeks 6 days 20 hours ago) and read 16537 times:

    Hi Alex,

    thanks for replying

    Quoting abrelosojos (Reply 9):
    Rumor has it that AF wanted to do the flight - but given the relations between Rwanda and France, decided against it

    For obvious sentimental reasons, we would have preferred AF coming back, but nowadays its network focuses on the West African routes mainly.

    Quoting abrelosojos (Reply 9):
    Dutch man who is the country manager for Uganda.

    Thank you for this info


    East African spotter



    Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
    User currently offline9W748Capt From United States of America, joined Feb 2008, 562 posts, RR: 1
    Reply 11, posted (3 years 7 months 3 weeks 4 days 12 hours ago) and read 16187 times:

    Fantastic report! Not too often we see pics of Kigali here. I love your writing style too - you can never go wrong by referring to yourself in the 3rd person! Mind your step and safe travels  

    User currently offlineAlexEU From Serbia, joined Oct 2007, 1817 posts, RR: 2
    Reply 12, posted (3 years 7 months 3 weeks 4 days 3 hours ago) and read 16065 times:

    Hi, excellent trip report and pictures!!

    Quoting eastafspot (Reply 1):
    As it was 11h am, we rushed straight to the passport control linking the Schengen area

    Why did you go through Schengen, when UK is not part of Schengen? I will fly to AMS soon and I will have a Non-Schengen flight connecting to Shengen in 1:30 h, so I hope its not going to be too much hussle!

    Regards, Alex


    User currently offlinegabrielchew From United Kingdom, joined exactly 9 years ago today! , 3203 posts, RR: 12
    Reply 13, posted (3 years 7 months 3 weeks 4 days ago) and read 15932 times:

    Thanks for that report. I didn't realised that KL now flew to Kigali. Is SN the only other European carrier? KL service looks good.


    http://my.flightmemory.com/shefgab Upcoming flights: LHR-GVA-LHR-TXL-LHR-VE-PRN,SPU-OSL-LHR, LGW-DXB-BKK-DXB-LHR
    User currently offlineconrad1402 From United Kingdom, joined Feb 2008, 64 posts, RR: 0
    Reply 14, posted (3 years 7 months 3 weeks 3 days 17 hours ago) and read 15779 times:

    Thanks eastafspot for a great trip report. I really enjoyed reading it. You made a real effort, and it has paid off.

    Quoting eastafspot (Reply 1):
    On our way out the plane, we asked if it was possible a quick visit to "Place de la concorde" cockpit, but a too fast answer of the cabin crew denied the acces.

    That's a shame! I am an intern with KLM and it really depends on the cockpit crew. Some pictures of the A330 cockpit would have been great. You can always ask next time!  
    Quoting eastafspot (Reply 1):
    Few minutes after take off a couple of young travellers, seated a row just behind me, which has apparently boarded with an almost full and opened bottle of Jagermeister, was in pathetic state of alcohol's intoxication.

    I'm very sorry to hear this. I am based at Edinburgh Airport, and it is very embarrassing to hear someone from abroad have to make comments like this. Perhaps these 'young travellers' had a little too much 'fun' in Amsterdam, either way it is not acceptable. Particularly the way you said they addressed the cabin crew, who are trying to carry out their job safely and with respect.

    Thanks again for the report, and I hope to hear more of your KLM travels in the future.

    conrad1402


    User currently offlineRukundo From France, joined Jan 2007, 47 posts, RR: 0
    Reply 15, posted (3 years 7 months 3 weeks 3 days 3 hours ago) and read 15574 times:
    Support Airliners.net - become a First Class Member!

    Quoting abrelosojos (Reply 9):
    Thanks for the report from KGL on KL's inaugural. Rumor has it that AF wanted to do the flight - but given the relations between Rwanda and France, decided against it.

    Really !!!

    Quoting gabrielchew (Reply 13):
    Thanks for that report. I didn't realised that KL now flew to Kigali. Is SN the only other European carrier? KL service looks good.

    Yes, in the past AF and Aeroflot served Kigali, in the 90s, and Air Rwanda provided weekly flights to BRU and CDG with B707s.

    But since 2000, rwandan airlines (Alliance Express and then RwandAir) have planned to fly to London, in partnership with BA (all flights are operated by BA).

    ."Also, Alliance Express Rwanda is studying the possibility to operate with British Airways direct flights to Kigali".

    http://www.winne.com/rwanda/to00interview.html

    "the official added that BA would also be allowed to fly directly to Kigali"

    http://webcache.googleusercontent.co...ritish+airways&cd=10&hl=en&ct=clnk


    User currently offlinelppr95 From Portugal, joined Mar 2010, 100 posts, RR: 0
    Reply 16, posted (3 years 7 months 3 weeks 3 days 2 hours ago) and read 15523 times:

    Quoting eastafspot (Thread starter):
    Malta Airport?

    It is Palermo airport - PMO



    "Cathay 018, expect very late landing clearance, 747 departing ahead", tower said.
    User currently offlineoa260 From Ireland, joined Nov 2006, 26861 posts, RR: 58
    Reply 17, posted (3 years 7 months 3 weeks 1 day 23 hours ago) and read 15225 times:

    Hey nice report and pics of somewhere I dont know much about. KLM seems ok PTV's very small and catering to me not great. I have not flown with them in years and wouldnt be first on my list at least for longhaul.

    Thanks for the insight.

    OA260


    User currently offlineeastafspot From France, joined Jan 2008, 747 posts, RR: 12
    Reply 18, posted (3 years 7 months 3 weeks 1 day 20 hours ago) and read 15101 times:

    Once again, thank you for commenting our trip guys!

    Quoting 9W748Capt (Reply 11):
    Not too often we see pics of Kigali here

    Absolutely, some exoticism is expected on this A.net branch, Nowadays the city is growing so quickly

    Quoting 9W748Capt (Reply 11):
    I love your writing style too

    Many thanks, as it is a shared-TR, it is even more challenging  
    Quoting 9W748Capt (Reply 11):
    Mind your step and safe travels

    OK for the advice, you too Captain. (btw do you pilot?)

    Quoting AlexEU (Reply 12):
    Why did you go through Schengen, when UK is not part of Schengen?

    That's correct before greeting him, Rukundo was being escorted to the CDG flight boarding gate.

    Quoting AlexEU (Reply 12):
    so I hope its not going to be too much hussle!

    Don't worry Alex, IHMO AMS is one of the most convenient hub! where will you fly to? Will you post something here?  
    Quoting gabrielchew (Reply 13):
    Is SN the only other European carrier?

    Yup, SN had the monopole of the direct service to Europe for almost 20 years, nevertheless Martinair services KGL, solely in Cargo.

    Quoting gabrielchew (Reply 13):
    KL service looks good.

    Well It's arguable. Depends on the people though. Catering was OK because of the special meal only.

    Quoting conrad1402 (Reply 14):
    Some pictures of the A330 cockpit would have been great.

    For sure!

    Quoting conrad1402 (Reply 14):
    I am based at Edinburgh Airport,

    Great, lovely city isn't it? Do you work as Servisair staff or KLM? Are you part of the Customer care department team?

    Quoting conrad1402 (Reply 14):
    Particularly the way you said they addressed the cabin crew, who are trying to carry out their job safely and with respect.

    It was still surprising how the cabin crew remained calm and also concentrated efforts on other customers too. Thumbs up

    Quoting Rukundo (Reply 15):
    RwandAir) have planned to fly to London, in partnership with BA (all flights are operated by BA).

    Since the country is part of the Commonwealth it's sound more and more possible

    Quoting lppr95 (Reply 16):
    It is Palermo airport - PMO

    Oups! sure someone would confirm or correct this! cheers

    Quoting oa260 (Reply 17):
    catering to me not great

    Totally agree!

    Quoting oa260 (Reply 17):
    and wouldnt be first on my list at least for longhaul.

    Again i share your point of view, flying with them was exceptional though


    East African Spotter



    Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
    User currently offlineconrad1402 From United Kingdom, joined Feb 2008, 64 posts, RR: 0
    Reply 19, posted (3 years 7 months 3 weeks 1 day 15 hours ago) and read 14973 times:

    Quoting eastafspot (Reply 18):
    Great, lovely city isn't it? Do you work as Servisair staff or KLM? Are you part of the Customer care department team?

    Sure, Edinburgh is a great place. I stay only 20 minutes from the city centre and sometimes it's easy to forget how historically beautiful the city is. I am based at Amsterdam as an Intern with KLM, but as my home is in Scotland they technically 'base' me at Edinburgh. Servisair staff at Edinburgh, in general, don't justify service to that of KLM's standard and I feel the ground stewardesses/stewards at Schiphol provide a higher level of service because they are in KL uniform and not simply contracted to handle the flights.

    If you'd be interested in anything to do with KLM, I made a short video about KLM and our partner airlines to be shown to the new Interns. If you have the time, take a look and tell me what you think. http://www.youtube.com/watch?v=tRaSe6aztuw.

    Thanks again!

    conrad1402

    [Edited 2010-12-12 17:14:48]

    User currently offlineJL418 From Italy, joined Jun 2009, 493 posts, RR: 6
    Reply 20, posted (3 years 7 months 2 weeks 4 days 19 hours ago) and read 14475 times:

    Lovely TR guys, I really appreciated the split-screen style ending and it seems you had a pretty good time on the inaugural KLM flight (even if I think Rukundo was the luckiest one with his AMS-CDG leg). Thanks for the Kigali sightseeing tour as well, really appreciated.

    User currently offlineeastafspot From France, joined Jan 2008, 747 posts, RR: 12
    Reply 21, posted (3 years 7 months 2 weeks 2 days 21 hours ago) and read 14176 times:

    Hi everybody

    Quoting conrad1402 (Reply 19):
    the ground stewardesses/stewards at Schiphol provide a higher level of service

    I share this point of view too

    Quoting conrad1402 (Reply 19):
    I made a short video about KLM

    Very nice and interesting, but part of this video (couple on WBC) comes from another video on line. Were they real "winner" clients?

    Quoting JL418 (Reply 20):
    even if I think Rukundo was the luckiest one with his AMS-CDG leg)

    oh yes, as he got at home on time, without bad trip memories

    Quoting JL418 (Reply 20):
    Thanks for the Kigali sightseeing tour as well

    you are welcome!

    East African Spotter



    Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
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