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ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)  
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Posted (12 years 4 months 3 weeks 4 days 21 hours ago) and read 8014 times:

Now there... this is the last installment of my journey to the US. Good holidays have to come to an end eventually. After enjoying Lake Michigan, J Hancock Twrs, Michigan Ave and all... I had a long way home and I wasn't looking forward to the 20-plus hour nonstop flight home to Singapore from Chicago  Sad.

==========================================
ORD-DTW, NW176, 8E, DC9
DTW-NRT, NW11, 22A, 747-400
NRT-SIN, NW19, 35A, 747-200
==========================================

I reluctantly dragged my bags filled with 2 weeks worth of shopping down Broadway St in Chicago to flag a cab to the train stn at Addison which takes you straight to O'Hare. It was pretty early in the day so there wasn't much people. Northwest Airlines operated out of Terminal 2 and I found that with no difficulty. I had my bags tagged all the way to Singapore.

Walking past security, I proceeded to the departure gate areas but not before doing some spotting. O'Hare is big... Since I was in Terminal 2, I walked over to the F councourse and took many photographs of AA jets. There were many AA Eagle commuter jets too docked at the aerobridges. Walking back to E concourse, I sat there waiting for my DC9 to arrive while watching another NW DC9 taxi for takeoff. Air Canada ERJs were visible taxiing on the tarmac while further out was a stand alone terminal, concourse C, accessible via an underpass. It was dominated by UA and that terminal indeed looked busy without a single empty aerobridge in sight!

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Click here for full size photo!

Photo © AirNikon


My DC9 arrived at its gate. Looking old and weather beatened, I hope this jet would get me safely to Detroit! NW176 operated this sector to DTW with a continuing service to Greenville/Spartanburg. Scheduled departure time was 1045H and boarding commenced 20mins before that. I settled nicely into 8E, a window seat on the starboard side. Tow trucks were used to push the DC9 back on time, unlike the reverse thrust used in MSP. I couldn't help but feel sad that my holiday had come to an end as I said goodbye to Chicago outside my window  Crying. We thundered down Rwy 09R which gave us a direct heading towards Lake Michigan.

The Chicago skyline loomed hazily in the horizon as we climbed to our cruising altitude. With a flight time of 50mins, our flight took us across Lake Michigan and coasting in before landing in Detroit. A relatively short flight, pretzels were handed out but there was hardly any time to time to experience any form of service.

Thumping down hard onto the runway in Detroit, I could see that the airport was another NW hub. I saw nothing but NW aircraft parked at all the aerobridges. But I did see one, just one US Airways 737-300 parked at Councourse E though

NW176 docked at councourse C, just my luck that NW11 was departing from councourse F, which was at the other end of the airport! DTW was very messy, people everywhere! JM Davey Terminal was run down and the cermamic tiles on the floor gave the main terminal a very dated look. There wasn't a lot of windows for you to look at planes too.

I wanted to fill my stomach before my long-long flight so I headed for Burger King. NW11 was scheduled to depart at 1525H so I had a lot of time to waste. Unfortunately, DTW doesn't offer much for a transit passenger like me. I do not wish to return to DTW again if I can help it - not for a transit at least!

After what seemed like eternity, it was time to board the aircraft and I walked towards F11. Built like a satellite, it was a mess! A sea of people milled around waiting to board their flights and it looked like a weekend bazaar! Two int'l flights (all NW 744s) were departing within minutes of each other, one flight to Nagoya and Manila, and the other one to Tokyo/Narita. So you had two 747s-worth of passengers waiting in the small satellite area waiting to board!

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Photo © Chris Jacobs


A call for World Business Class pax on NW11 to board came over the PA. But despite this, many crowded the entrance to the aerobridge - seems like I wasn't the only one desperate to get the hell out of DTW!

I observed that the 744 flying to NGO-MNL had the "SPIRIT OF ASIA" slogan on its fuselage.

Once inside the cabin, I found my seat window seat 22A. A chatty blonde attendant dressed in pants welcomed me to the cabin, hmm... she was dressed differently from the rest who wore skirts! One member of the crew was Japanese, and once again, her personal presentation outranked the rest of the American crew, who looked like they just got out of bed. With the exception of one African-American attendant, her hair was nicely tied up and she reminded me of Angela Bassett.

Another attendant was hardly made up at all! She even had a pimple on her cheek. She looked no more that twenty years of age because she didn't even know how to greet properly! There was hardly any greetings at all , for that matter, except for that chatty blonde.

We finally pushed back and was on our way towards the runway. We were pushed back pretty far from our gate until I saw M Berry terminal outside. Several NW 744s and DC10s were seen there and many more small little Saab turboprops in NW Airlink colours.

Click for large version
Click here for full size photo!

Photo © Matthew Lee


We powered off into the skies and it was amazing watching the wings flex, taking the weight of the fully laden a/c. Our total flight time to Narita was 11.30hrs.

The drink service commenced as soon we were stable on our cruising altitude. The African-American flt attendant and the young pimply girl served my aisle. As I was collecting mimiature whisky bottles for a friend, I asked for whisky and coke. The African-American lady raised an eyebrow and asked...

"Boy, you sure you're legal?"
Man... I didn't know what to say...
"I am only kidding... take it as a compliment. You have good genes! Here you go. Hahahaha..." she guffawed  Angry

And with that, she moved on to the row behind me. Now she was a chatty one too, other than that blonde lady in the cabin ahead. Lunch consisted of beef curry with rice. It was surprisingly delicious! Looks like food on int'l routes are far better than domestic routes.

The cabin crew did their disappearing act as usual after the meal service. Although Miss Pimply did appear once to give out cookies...

I couldn't sleep so I watched Miss Congeniality on the main screen. I laughed a little too loudly and woke my neighbour up. She looked rather peeved because she couldn't get back to sleep after that Embarrassment. Hehehehe...

The shades were drawn throughout most of the 11hr flight. Just before coasting into Japanese landfall, breakfast was served (eggs and sausages again!). Huh? But it's in the late afternoon already, breakfast?

Descend into Narita was smooth. I was finally back on my side of the globe after a two-week holiday! The inexperienced Miss Pimply was still walking down the aisle checking on pax when we were on short finals. The African-American attendant shouted across the aisle at her to sit down... now that was embarassing! I thought I heard someone puke in the middle row too...

We disembarked at Satellite 4 and I walked into chaos! A small area, Satellite 4 was used by NW. This was how Narita looked like when I saw it many years ago and it still looks the same today. No proper boarding procedures, just two lines, one for J Class and the other for Y. Very disorganised. There weren't a lot of seats so there were groups of people sitting on the floor.

My flight to Singapore NW19 departed at 1830H. Thank God my transit was only an hour. In no time, I was at my departure gate waiting to board, still within Satellite 4. The gate agents looked ill prepared to handle such a large influx of passengers. There were no boarding announcements, just them shouting at the top of their voices... Imagine this scenario happening at all the gates! There were at least 3 NW flights departing for their Asian destinations that evening.

"Boosinezz Krras onree prreeze! (Business Class only please!) Ah-konomee ziz wayee prease, sank kew! (Economy this way please, thank you)" The ticket agents were just shouting at the top of their voices that in the end, they just gave up. I just wanted to be home... fatigue was creeping up on me. Yawn!

I slept blissfully on NW19. I sat in 35A which was an emergency exit row so I had all the legroom in the world. Two meals were served, fried noodles when we left Narita and I slept through the second meal. Singaporean crew was on board this flight and their supervisor was a Caucasian woman. I did not remember much of this flight because I was so tired from the journey by this time. When the cabin crew strapped themselves in for the landing in front of me, the two girls were chewing gum which I thought was a no-no  Sad. This you will not see on an Asian carrier - or on SQ at least!

We landed in Singapore at 1.15am. See what kind of timings I have to deal with when I fly NW? But my biological clock was already screwed from the different timezones that it didn't make a difference anyway!






Welcome to my starry one world alliance, a team in the sky!
67 replies: All unread, showing first 25:
 
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3893 posts, RR: 28
Reply 1, posted (12 years 4 months 3 weeks 4 days 15 hours ago) and read 7582 times:

You know what? Don't fly NW again if you don't like it. If the complexion of a flight attendant really bothers you and the fact that maybe they were chewing gum to help alleviate pressure in their ears, then walk to the US next time. In the US, companies can't hire based on looks and lack of pimples, that is called discrimination. Flight attendants are highly trained people and their age is irrelavent. Did you arrive safe? Did you arrive ontime? We're your bags with you? Sounds that way... remember flight attendants are humans too. I don't know you at all and I don't know how you acted onboard your flights, but a lot of the vibes that FA's give off to the passengers come in great porportion to the vibes given off to them by the passenger. Glad to hear you had a few positive things to say...

If you don't like it, don't put yourself into that situation. Fly SQ next time.

Next time you dare set foot on what you think is such a disgraceful US carrier such as Northwest, and happen to connect in DTW, you'll find a completely different terminal to transit in. That is if you can lower yourself to our level in the US, and can bring yourself to fly Northwest again of course.

AZJ



User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Reply 2, posted (12 years 4 months 3 weeks 4 days 13 hours ago) and read 7547 times:

WAY TO GO AZJ!!!

I was going to recommend that Ryan Air fly with a more positive attitude. If you go into a trip with a bad attitude you wont have a good trip.

Again, safe, clean, ontime, with luggage is NW stratergy.

Also, most people try and sleep on long flights so who wants to be bothered by a flight attendant. An occasional water walk thru is all I need when flying a long haul.


User currently offlineJoakims From Sweden, joined Jan 2002, 55 posts, RR: 0
Reply 3, posted (12 years 4 months 3 weeks 4 days 9 hours ago) and read 7505 times:

Hello

I can only compare to myself after starting to fly asian airlines (SQ, MH) after tried Lufthansa, KLM and BA all long haul. I would have hard to go back to fly the european again.

The contrast is to large, and since the price is not that much more.
I would have hard today to live throught a flight without PTV, films and games, and the oppertunity to fetch tea, juice and snacks throught the flights.
This since I have don´t sleep on the flights.

And again also intime, clean, safe and with my bags.

Please don´t pick on each other. If you don´t like a review just leave it.



User currently offlineEconojetter From Malaysia, joined May 2001, 430 posts, RR: 5
Reply 4, posted (12 years 4 months 3 weeks 4 days 9 hours ago) and read 7504 times:

I don't recall reading if this was Ryan's first experience with NW. Flying NW for the first time after years of flying only major Asian and European carriers can be a bit of a shock. It happened to me when I first flew NW in 1999 OSL-MSP-SFO (they were about to pull out of Oslo then). It was a lot of paper and plastic during meal service, early boarding on stuffy aircraft (unable to run air-conditioning on the ground due to faulty equipment) and old seats... at that time, it was the shabbiest inflight service product I had ever seen. Despite meeting some of the most genuinely pleasant FAs (along with some very blase ones), I was unhappy with the product, although things seemed better on subsequent flights.

That said, I found Ryan's rantings excessive and directed in an insensitive manner at individual NW cabin crew (e.g. the use of "Miss Pimply"). Cabin crew are there for safety reasons and to offer some assistance in making the journey as comfortable as the airline's product allows. Some airlines may include viewing pleasure and ego massage as additional perks from cabin crew, so thank those airlines if it is appreciated, but do not expect that to be the type of service all airlines should aspire to.


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 5, posted (12 years 4 months 3 weeks 4 days 6 hours ago) and read 7480 times:

hey hey hey...

This is just a review, not a personal attack on anyone. I meant it lightheartedly about "Miss Pimply". So I am sorry if I offended anyone by that remark. The romance of travel in the past has faded away and replace by non-exixtent service we have nowadays on most US carriers... of course they are trained people, of course they are human, who says they are not?

If you read my earlier replies in my other trip reports about NW, it's no secret service sucks on this airline but I know they mean business too - and that is what they are good at. But not I did not report that all flights were bad. Just read other reviews about NW by other people, you would see that I am actually rather kind about my comments and I was one of the lucky ones whose flights weren't as bad as the rest.

Wake up, darlings! NW ain't that great! Connections yes, service no... By the way, it's widely known that NW is not very service oriented, so why the fuss over my report? BTW, I didn't choose to fly NW - it was a free ticket redeemed through my friend's Worldperks FFP and I was just accompanying him.

As for DTW, I am just reporting what I saw. I hope you can take those comments in stride and realise that the airport is indeed in need of a refurbishment, I have not been to the "new" terminal so I cannot say.

I had good things to say about SFO and MSP, so I wasn't being biased about US airports. I had good things to say about my NW flights fm SIN-NRT, MSP-ORD... so I wasn't biased about NW. As you can see, I think I was as impartial as I could about my trip reports. I also understand that there are flights and there are flights... there can be one crappy flight on a no1 carrier, likewise there can be a very good flight with a lousy carrier.

Of course when bad service happens, comparisons are bound to happen with other carriers. As for chewing gum, did you know that SQ Girls are not even allowed to be seen chewing, folding their arms, and even drinking in view of the passengers? Once again, it's different mission statements from different airlines that define how do they want to serve their customers at the end of the day.

I have had good experiences on AA and UA, so I didn;t say AVOID US CARRIERS AT ALL COST did I? Plus, I embarked on the trip with no expectations with NW and was pleasantly surprised with the good sectors.

Anyway, thank you for all the feedback at least I know now what to expect when I write a frank review about NW service. It would be taken constructively - no hard feelings whatsoever  Smile ok?

And yes I would dare to set foot on NW again... and I would still write about what I experienced, good or bad. If I have to go through DTW again (not by choice), I would still write what I see!

You see, guys, its about reading the report with an open mind. I have time and time again read about bad service on my national carrier Singapore Airlines, or even the occassional bad report about Changi Airport. But I do not go biting the author's head off... If my report offends you, click it away, give me a 1-star rating or even vote for it to be deleted. But its the final tally that says it all.

C'mon guys, give me a break huh?  Smile



Welcome to my starry one world alliance, a team in the sky!
User currently offlineBH346 From United States of America, joined Jan 2000, 3265 posts, RR: 14
Reply 6, posted (12 years 4 months 3 weeks 4 days 6 hours ago) and read 7463 times:

Give him a break. He didn't think the airline was so great, it's his opinion. He based his opinion on his experiences. If I had a terrible flight, it's just not because I have a bad attitude about it. BTW, Nice report, Ryanair.



Northwest Airlines - Some People Just Know How to Fly
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3893 posts, RR: 28
Reply 7, posted (12 years 4 months 3 weeks 4 days 6 hours ago) and read 7467 times:

I respect the opinions of people 100% I just have to make comments when they're due. Rating an airlines service based on trivial things such as gum chewing and complexions is outrageous. It is worl dfact that every US airline has lower service levels than the rest of the world, not only NW. But think about this... how large is the US compared to other nations? What kind of traffic volume doe sthe US have every year? I'm willing to bet that if Singapore was as large as the US or even had a fleet nearly the size of NW, AA or any other Us carrier, they wouldn't have the service they are renowned for. It just wouldn't be economically feasable or realistic.

Alot of it has to boil down to culture. In America we are a fast paced determined nation with places to go and people to see. We have a service oriented culture as well, but it isn't as high as other countries.

I don't really care how you view my country or the airlines in my country. I just want to bring a little realism and common sense into this place. Airlines ought not to be rated on how fast the FA jumps to your every need, how fast they respond to a call and how many times they smile at you.

You are more than welcome on NW to approach the galley for water, snacks or anything that can make your trip more enjoyable. And I beg to differ, there have been MANY MANY positive posts on this board about Northwest.

They are a class act and a typical airline. Not perfect but they sure try hard in the conditions that we are presently dealing with. If they were so bad, why do they have the fulles tplanes in the country? Why are they in a more solid financial state than many others? Including the "can do no wrong" Singapore Airlines!!!

I guess my point is that one shouldn't expect the worl on any airline. When they pull though, be pleasantly surpirsed. When they screw up, take it with a grain of salt and move on. It's not hard.

AZJ


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 8, posted (12 years 4 months 3 weeks 4 days 5 hours ago) and read 7454 times:

hey all...

I rest my case... it's a difference of culture and what we are used to in different parts of the world. But tks for the feedback.

Cheers
Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineAmerica West From , joined Dec 1969, posts, RR:
Reply 9, posted (12 years 4 months 3 weeks 4 days 5 hours ago) and read 7449 times:

The "disappearing act" happens all the time. Meal service is over, people are sleeping... Their work began hours before the actual flight. I would be tired to. I see no need for them to be in the aisles the entire flight. If you need something, you should push the call button. That's what it is there for. Or better yet, go get whatever you need or go ask for it.

In my opinion, Flight Attendants chewing gum is not a "no-no." It isn't very attractive or professional if they are blowing bubbles, cracking or smacking the hell out of it, but it doesn't seem like that big of a deal. It shouldn't matter how old the cabin crew is. If they are there, obviously they can do their job and do it right.


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 10, posted (12 years 4 months 3 weeks 4 days 5 hours ago) and read 7446 times:

America West,

they were cracking it...  Laugh out loud hehehe... tacky huh? But I gave them the benefit of the doubt because they looked young, 2 twenty-something Singaporean girls. Plus their in-flt supervisor was sitting at another exit so was probably not there to tell them to stop it.

Not that I am making a big deal out of it. Even if I wanted to, I couldn't as I was too sleepy and fatigued from the 20plus hour flight I just wanted to get home!

Cheers
Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineUSFlyer MSP From United States of America, joined May 2000, 2110 posts, RR: 0
Reply 11, posted (12 years 4 months 3 weeks 4 days 5 hours ago) and read 7439 times:

Isn't Gum illegal in Singapore?

User currently offlineAirNewZealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 12, posted (12 years 4 months 3 weeks 4 days 5 hours ago) and read 7436 times:

Hey RyanAir,
I also support Azj's comments towards your posts!
Yes, US carriers are below Others, but there is no need to say such comments as "pimply face". It is just hormones in the blood that do it, its part of everyone! ALL, Flight Attendants get them, even Asian carriers!! You know they are not that perfect either!!

And you say you meant it light heartedly, well how come you took what the flight attendant said to you so serious?? She was most prbably being light hearted, and trying to make a joke with you..(which you obviously, didnot like,!!, might of been a clue to the cabin crew to stay away!!)

Now to the experience of the young one. She maybe a new hire...or that maybe her first time on a long-haul!! I hope you do know, that when people do things for the first time, they make mistakes, and that is how they learn.!! All newbies are like that! I bet when you started your new job that you did things wrong!! And mucked up!!

On a better note, great report!!

Mike

PS: Cabin crews disappearing, is not very good!! They should do regular checks of the cabins!! It is a common sense think, making sure everything is alright! What if someone was hyjacking the aircraft?? Or going on a killing rampage, or worse, a pax collapsed?? The crew would not be anywhere!!
As people know, flying gives a dehydrating effect...that is why cabin crews are meant to walk around every 30-45 mins to ensure that pax, stay hydrated!!
People do pay in their ticket for service aswell, not just safety! So i think it is only fair that the cabin crews try there best!! And serve as they are meant to do in there job description aswell as keeping safety in mind!
Why do you think cabin crews go through a 1 week training course in service?? For safety??
Cheers




User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 13, posted (12 years 4 months 3 weeks 4 days 4 hours ago) and read 7424 times:

Let's cut Ryanair some slack, huh? I've flown NW longhaul and found them to be very mediocre. Food was so-so, and the service was indifferent.

DTW was hitherto one of the worst hubs in the country. It's shabby, overcrowded, and a long walk to everything. Fortunately the new midfield terminal seems a big improvement.

While characterising flight attendants is tacky, I think he does say some accurate things about level of NW's service. When compared with other carriers on this route it is definately subpar.

Charles, SJ



The customer isn't a moron, she is your wife -David Ogilvy
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3893 posts, RR: 28
Reply 14, posted (12 years 4 months 3 weeks 4 days 4 hours ago) and read 7426 times:

Uh yea... bodies do dehydrate and veins may clog up, but HELLO??? If you need something ask for it. FAs aren't there to help you make decisions about your wants and needs... for christs sake people, think for yourselves once in a while too!!! Get up and walk around...

Also, you don't think a flight attendant could hear a distruption in the cabin? It's not like they leave the room and go across the street or something. Give these people some credit...


AZJ


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 15, posted (12 years 4 months 3 weeks 4 days 2 hours ago) and read 7403 times:

hi guys,

I kept reading through the report over and over again... what did I do to create such drama?? Other than the reference to the attendant's complexion, which I admitted was in bad taste... what else? I am just writing about what I saw!

Not anywhere did I mention I would never fly NW again because it's such a lousy airline. READ MY OTHER REPORTS ABT NW, NOT ALL WERE ABT BAD SERVICE. I ACTUALLY SAID SOMETHING GOOD!!! Did I hit a nail on the head by mentioning about the presentation of cabin crew on NW?? Geezzz...

Let's give this matter a rest shall we? And look forward to the next report. I promise not to mention anything about complexion anymore!! I will just stick to the technical specifics, ok?

Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineH. Simpson From United States of America, joined Mar 2001, 949 posts, RR: 3
Reply 16, posted (12 years 4 months 3 weeks 4 days 1 hour ago) and read 7397 times:

no Ryanair, keep both, we want to hear what you feel and the technical stuff too, like what departure...read my earlier trip report post (8 months ago!) for the flight JFK-HKG and you will know what the heck i'm talking about

User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 17, posted (12 years 4 months 3 weeks 4 days 1 hour ago) and read 7398 times:

Oh one more thing, it is illegal to sell gum in Singapore. But it is ok if you bring it in from abroad in moderate quatities. Silly rule - but it's there...


Welcome to my starry one world alliance, a team in the sky!
User currently offline9V-SVE From Singapore, joined Nov 2001, 2066 posts, RR: 2
Reply 18, posted (12 years 4 months 3 weeks 4 days 1 hour ago) and read 7391 times:

Yes, that's a really stupid rule.

User currently offlineAirNewZealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 19, posted (12 years 4 months 3 weeks 3 days 23 hours ago) and read 7384 times:

AZJ...
i think you need to experience other airlines!! You seem to caught up in the rule..."Safety"...
Tell me please, Why do Flight Attendants do a week of training in service?? So that they can just know how to give out the meals?? I donot think so!

My sister was a Flight Attendant for AirNZ, so i think i know what the role is of one!!

Please, listen to others!! You even have FA's on this board talking about you, and how they think you are going abit over board with the FA's are not to serve you... (FA's on this board even know they have to serve and that it is bad of them to dissapear...it is what they get paid for, aswell as the safety and well being of the pax and other crew members!)
Im sorry to tell ya, but they are! It is in their job description... I shall give you a passage from an airline carrier!!....
"At AirNewZealand we strife on giving passengers the best comfort in the sky, our flight attendants are highly trained in sfatey and meeting your needs..."

There we go...

RyanAir...
No where did i state in my post that it was not good to say NWA was bad or good. I simple said that it was not great saying what you were saying about the FA!!

Its great that you wrote a good report, and i hope you donot suggest deletion as it gives others an insight into this carrier, and your opinion on it!

Ill drop it now

Mike


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 20, posted (12 years 4 months 3 weeks 3 days 23 hours ago) and read 7385 times:

Sigh...

Looks like this matter will never rest. Some people feel that airlines should be rated on whether or not they get you safely to you destn, and not based on smiles and service in the cabin... while some feel otherwise.

Unfortunately, airlines do indeed get rated on a large part by the service they provide in the cabin. Of course safety plays an important and intergral part of the entire ratings as well. Agree? No? Yes?

So you see, depending on what culture you have been raised in, there would always be differences. Coming from Asia...

endless smiles and service at an arch of an eyebrow is what we are used to.

Full meals with choices on a 1hr flight is what we are used to.

PTVs and footrest in Economy Class is what we are used to.

Flt attendants walking down the aisle every once in a while is what we are used to.

Prim and proper personal presentation of flight attendants (we call them stewardesses) is what we are used to.

Hence, I travel always with an open mind and I understand that not all airlines are like the ones I have back home. SQ screws up too sometimes so no airline is perfect. Please, lets not bicker anymore about this and open our minds to more opinions, ok?

Cheers
Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 21, posted (12 years 4 months 3 weeks 3 days 22 hours ago) and read 7377 times:

I cannot help but laugh at all the "drama" (nicely put Ryanair) that is happening just because someone can't take a little criticism. Hey, this place is for trip reports. Nowhere is it stated that trip reports have to be unbiased, no berating of crew complexion, no highlighting of poor service, no comparison of service between carriers, no personal opinions....etc...

AZJ, get a life. Go ahead and correct factual discrepancies, give your views, whatever...but there is certainly no need for childish rebuttals like the following:

walk to the US next time
Next time you dare set foot on what you think is such a disgraceful US carrier such as Northwest

Everyone has their own idea of what good service is, it's a subjective thing. What you expect of an airline may be different from others. We all have the right to express what we think to be good and bad. I am of the impression that you have never flown on a Asian carrier such as MH or SQ or TG or CX. There is no doubt that service on these airlines are not tops 100% of the time, but when you experience it yourself you will be asking why the airline in question can't do the same. And mind you, service on SQ, MH, TG and CX are not just about service, it is about safety too.

Asian cabin crew are humans too, not just American ones. If the former can provide service and take charge of safety simultaneously, why not Americans? are you saying that American crew are "inferior" because they can't do two things at one time? Come on AZJ, don't belittle your American crew. It's all about attitude.

I wouldn't go so much to say that culture makes all the difference. I would expect the out-going nature (vis-a-vis shy Asians) of Americans to put them in a better stead when it comes to providing sincere and spontaneous service straight from the heart.

You mentioned that just because the US is larger than Singapore, it is excusable for standards to fall off the cliff because there are just too many flights to handle? And that it is ok to be slack? I sincerely hope you are not implying that just because NW's fleet is many times the size of SQ's, it's ok that maintenance standards are compromised just because there are TOO MANY aircrafts to take care of! There is a term called "Quality Control", the quantums may differ due to size but I am sure all companies practice it. As an American, you should know, since you guys started this whole concept which we Singaporeans are merely following.

All in all, I do accept the fact that service is a relative term, and I do accept that some people just have lower standards than others.

Just my 2 cents worth, so don't bite me ok?





There's always a better way to fly...
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4749 posts, RR: 26
Reply 22, posted (12 years 4 months 3 weeks 3 days 21 hours ago) and read 7367 times:

Hi all,

I have a trip coming up on 22nd Mar to Bangkok with Malaysia Airlines from Singapore. The itinerary is as follows:

0745H, MH606, SIN-KUL, First Class, 737-400
1000H, MH784, KUL-BKK, Golden Club Class, 777-200

My return trip on the 24th has the following itinerary:

1200H, MH785, BKK-KUL, Golden Club Class, A330
1715H, MH644, KUL-SIN, First Class, 737-400

So look out for that report huh? I promise, no more mention about complexion or else I would incur the wrath of AZJ and gang again! Hahahaha....  Laugh out loud

Regards
Ryan


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Photo © Martin Steiner




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User currently offlineCathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1
Reply 23, posted (12 years 4 months 3 weeks 3 days 20 hours ago) and read 7359 times:

great report, really enjoy reading it and had a few laughs. personally i dun find his report 'offensive' (when referring to the f/a with pimple etc). JUst take it easy and relax a bit.

Anyway, I have never flown any airlines other than those from Asia (namely CX), are those US airlines really that bad????



cathay pacific, now you're really flying
User currently offlineJared From United States of America, joined May 2001, 685 posts, RR: 0
Reply 24, posted (12 years 4 months 3 weeks 3 days 19 hours ago) and read 7354 times:

I also didn't get angry about anything you put in this trip report. Obviously you spent a lot of time writing it which some of us appreciate.

I look forward to the next one!


25 Ryanair!!! : Cathay, One must travel with an open mind and US airlines generally have a lower standard of service than Asian carriers. However, it is better to fly
26 MIAspotter : Nice Report! I read all of them they are all nice and a pleasure to read keep it up! I had a laugh too they are very funny, Looking forward for the ne
27 Jaysit : I fly NW only because of their FF program. Their service in coach is disgraceful, and their planes are filthy. Business Class is better than Y, of cou
28 Chepos : Ryanair great trip report, another trip report I enjoyed. Keep up the good work. About all the drama created by your trip report it happens many many
29 Azjubilee : It sucks to have things taken out of context... As I said in previous posts, I respect your opinions. I just think its a bit trivial and child-like to
30 DL Widget Head : I enjoyed your report and did not think you were overly critical and insulting to Americans or American carriers. Of course there are a lot of differe
31 Post contains images Ryanair!!! : Hi all, the reports will keep coming surely. I saw my 5star rating plummet to a 2star in the midst of this "war", and now it has climbed to a 4star...
32 Post contains images Ryanair!!! : One more thing, people from all over the world has access to this forum so a difference in opinion is inevitable. Reason - we were all brought up in d
33 N949WP : Interesting report, Ryan. Very much in-tune with the feedback I received from friends who've flown NW's international services in recent years (ie. un
34 Prinair : Nice trip report although it has turned into a very interesting debate of sorts. Before judging an airline and its service, please take a moment to co
35 Ryanair!!! : Prinair, I would very much like to know which airline you flew with! Seems like good service to me! In-flight service should be the same regardless of
36 Ryanair!!! : Prinair, U mentioned about the Tristar's lower galley, does this mean you used to fly for Delta or TWA? Looking at you age group, you couldn't have fl
37 Prinair : Hi Ryanair. I flew for Eastern Airlines. I was based in Miami and was assigned to (seniority) domestic first and later to Caribbean and South America
38 Ryanair!!! : Prinair, Wow, since you were 18 huh? I almost became a flight attendant myself but plans changed as I came closer to choosing a career. So I am now an
39 Docpepz : Northwest is real cheap out of SIN aye, sometimes they offer SIN-JFK for $699, which is USD380. And it's FFP accruable. However, I would still take SQ
40 Post contains images Ryanair!!! : Docpepz, you do get the young Asian crew too you know on both NW and UA... But its only between SIN-NRT (UA and NW) and SIN-HKG (UA), then the America
41 Post contains images Carmy : I don't think Osama's to blame for the problems that UA's facing right now. The airline wasn't doing too well before 9/11, and it's just bad luck that
42 Ryanb741 : Exactly. Why choose safety on US carriers when you can choose safety AND great service on an Asian carrier or the better European/Middle Eastern Carri
43 Prinair : Ryanair, I transferred to Eastern's CRS subsidiary - System One before they went under. There I worked at the International Help Desk for System One a
44 Post contains images Ryanair!!! : Prinair, So its true! Wow... amazing. Who did they sight? The captain or the co-pilot? They were mostly sighted sitting in the cabin or just the faces
45 Chepos : Thank God I never heard that Eastern story it's incredibly scarry. And apparently is wasn't a known story around here cause Eastern was incredibly pop
46 Prinair : Hi Ryanair and Chepos. It was actually the face of D. Repo, I think he was the flight engineer. It would show up first as condensation on the door of
47 SQ772 : Sounds like Eastern was in the forefront of inflight service at that time.... The following comments about Eastern's service sounds very much like wha
48 Chepos : Those were the days, when Terminal B looked so elegant with all those Eastern ticket counters and before you went through the security checkpoint ther
49 Prinair : Hello Chepos. Send me an email (see my profile) with the address to where I should send the wings. EA did bring down snow for the children of SJU once
50 Post contains links and images Ryanair!!! : Just to give those who haven't heard about the famous crash on an Eastern Airlines Tristar L-1011. It was a crash that was so preventable, it just pro
51 Chepos : That is freaky and proves how sometimes because of a distraction of the crew something terrible might happen . By the way I like the first Eastern pic
52 Prinair : Chepos and Ryanair... Hello guys...If you guys are really interested into this crash let me know and I will email you some very interesting true facts
53 AirNewZealand : Hey Prinair, could you please send me an Email...mikeskeins@zfree.co.nz about the crash and some real interesting facts! It would be most appreciated!
54 Ryanair!!! : Prinair, me too, anything at all abt the crash? Ghosts? maxxtro@pacific.net.sg
55 Post contains links and images Cathay Pacific : there's a couple of good site about flight401 http://www.geocities.com/donuts13/index.htm http://www.123gold.com/flight401/ Cathay Pacific....Now you
56 Keesje : Ryan Good Report Nice to read cheers keesje
57 AirNewZealand : Hey Cathay, I really like your new slogan! Much better than the "Heart of Asia" Cheers Mike
58 Frequentflier : Great report The entire airline industry (WORLDWIDE) is in turmoil. Nowhere will service appeal to everyone, not will the golden days of aviation appe
59 Spk : Very good trip report. If the flight sucked, then write it in your Trip Report. Don't defend NW. If you don't demand better service from them, you'll
60 Ryanair!!! : Spk, tell that to AZB...
61 ChickenOrBeef : Nice report, keep it up ... !!! COB
62 777-200 : Nice Trip Report Ryan, and you are right that NW sucks!
63 Post contains images Ryanair!!! : Hi all, Thanks for all your support so far about my report. I felt it was a truthful representation of the airline, though how we ascertain certain at
64 Trickijedi : Ryanair, Thanks for the great report! I have flown NW several times ORD-MNL via NRT and back ever since I was 12 (I am 29 now) and can attest to the d
65 Ryanair!!! : trickijedi, Your welcome. I hope I didn't turn you off completely from NW! hehehe... As you can see, i probably offended some people by my honest comm
66 Post contains images Trickijedi : I 'll always consider NW to Asia. They offer pretty good "bang for the buck" on their flights to MNL or even just to NRT. The only turnoff is that som
67 Trickijedi : Honesty on trip reports is good, by the way. Trip reports should be told the way you saw it or experienced it. Why sugar coat anything? Staightforward
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