Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
A Mile & More With Lufthansa  
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Posted (3 years 7 months 2 days 22 hours ago) and read 24812 times:

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/LufthansaLogo.png

There are many reasons people travel the world. Some are heading out for a nice vacation and a much needed break, others are heading out for business with the possibility of never ending meetings at the other end. There are also those who just want to travel and see the world with no real plan in sight. Then there are a handful of people that fly due to circumstances beyond their control. The latter is the reason I was standing at the Lufthansa check in counter this rather warm summer evening.

On short notice I had to buy a ticket to Mumbai from the United States. Pricewise the only real choices I had were between Jet Airways via Brussels, Air India non-stop or Lufthansa via Munich. Being that I have heard some rather mixed comments as of late regarding the Jet Airways economy product, I decided Lufthansa would be the lesser of two evils. It also helps that I am Star Alliance Elite, and would be able to access lounges throughout the trip – something that would make the long arduous trip in economy a little more bearable.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/Picture6.png

Lufthansa 411
New York JFK – Munich
Airbus A340-642 (D-AIHZ)
Seat: 12A
Scheduled Departure Time: 17:30
Actual Departure Time: 17:37
Scheduled Arrival Time: 8:05
Actual Arrival Time: 8:10


View Large View Medium
Click here for bigger photo!

Photo © Konstantin Von Wedelstaedt
View Large View Medium
Click here for bigger photo!

Photo © Timo Breidenstein


View Large View Medium
Click here for bigger photo!

Photo © Matthew Lee - Contrails Aviation Photography
View Large View Medium
Click here for bigger photo!

Photo © Andy Smulders

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07042.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07043.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07044.jpg

Check In: Ticket in hand I approached a rather deserted Lufthansa Business Class/Star Alliance Elite line. Almost instantly an agent motioned me over to his counter. I handed him my passport and tickets.
“You are flying economy no?”
“I am sorry, I thought as an elite I could access this line?”
“Can I see your card please.”
I handed him my card and he asked me to place my bags on the conveyer belt.
“Here are your baggage tag receipts. Both your bags have been checked in through to Mumbai. Here are your boarding passes for both flights as well. Take your bags over to the x-ray machine located there.” I thanked him as he was motioning over the next passenger.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07230.png
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07046.png

After dropping off the bags at TSA, I proceeded for security check. While the security line was long, it did not take more than ten minutes for me to get through that afternoon.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07048.png
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07049.jpg

Lounge: By 16:00 I was entering the Lufthansa Business Class Lounge which is conveniently located right next to the x-ray machines. I approached the podium where a cheery smiling agent was waiting. She took my documents and proceeded to scan my lounge access card as well as my boarding pass.
“Mr. SR 103, I have some good news for you today. You shall be flying with us in Business Class.”
“Oh wow, thank you very much. Would that be for both flights?” I said cheekly.
“Oh now, now, don’t be greedy” she laughed back.
“I know, sorry. Can’t blame me for trying right?”
“I can’t. I would have done the same thing if I were you. Please enjoy the lounge.”
I smiled and thanked her profusely for the upgrade.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07233.jpg

With my new boarding pass in hand, I found a table by the window where the earlier Lufthansa 747 flight to Frankfurt was being pushed back. First thing I did was look at what was on offer at the snack bar.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07052.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07053.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07050.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0225.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0226.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0227.jpg

- Chicken Avocado sandwiches
- Salmon Cream cheese sandwiches
- Cheddar Cheese sandwiches
- Bread with Farmers Cheese and Chives
- Crispy pork salad
- Various muffins
- Warm bread and butter
- Creamy yellow pepper soup
- Pretzels
- Chips
- Apples (Green, yellow and red)

I grabbed a couple sandwiches to go along with my glass of sprite and sat down. The diversity of traffic at JFK always amazes me and for an airline spotter such as myself, it really is a Mecca. Once the Lufthansa 747-400 was clear of the taxiway, a rather shiny and new Alitalia A330 was towed into the first gate. Hopefully someday soon the airline restarts Mumbai and I get a chance to fly their newly revamped Magnifica Class on this gorgeous bird. Thanks to the free wi fi in the lounge, I was kept entertained during my stay.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07056.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07059.jpg

As boarding was scheduled for 16:50, I left the lounge with five minutes to spare. The walk to Gate 2 was quick and rather uneventful. Having used Terminal One not too long ago during my Skyteam Elite days, I was familiar with the area. Gate 2 is actually sandwiched between the Alitalia and Air France lounge (Air France: The Best Place on Earth?).

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07060.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07061.jpg

Boarding: Just as I got the gate the agents at the podium were getting ready to make an announcement for First Class and Star Gold passengers. This was followed a few seconds later with an announcement for Business Class passengers and Star Silver members. My boarding pass was scanned and I was on my way down the jetway towards the extra long Airbus.

Standing at the door was the middle aged chief purser (Stefan) and a young brunette (Juliana) were welcoming passengers onboard with a smile.
“Hallo Herr SR 103. Welkommen an board.”
12A was in the third row out of four in this mini Business Class cabin located between doors 2 and 3 on the A340-600.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07062.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07063.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07066.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07071.jpg

A blanket and pillow had already been placed on every seat along with an amenity kit and water bottle in the little holder behind the seat. A very cute young blonde F/A named Sabine was in the cabin helping passengers stow their belongings and hanging up coats.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07212.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07216.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07217.jpg

Once the boarding process started to slow down, a smiling Sabine came around with a tray of glasses full of champagne, orange juice and water.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07072.jpg

I pulled out my amenity kit and placed the ear bud covers on the Sennheiser noise reducing headsets. I was slightly disappointed to see that Lufthansa uses the same cheap and rather useless headsets that Air France uses. It is not unheard of for European airlines to use good noise canceling headsets, just look at KLM! The “boarding complete” announcement was made around a quarter past five, and I was ecstatic to see that the seat next to me was empty. The safety video was shown as we began our pushback from the gate.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07065.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07073.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07074.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07075.jpg

The Captain came on to tell us that our flying time today would be seven hours and 25 minutes. He also informed us that while we still left the gate on time, this is JFK, which means there are a few aircraft in front of us so it would be quite a while before we actually took off.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07076.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07077.jpg

The Flight: After what seemed like an endless parade of “the world’s largest airline” and their flying widgets, it was finally our turn to roar down the runway. I was really quite amazed at how silent the A340-600 was, definitely more so that the 777-300ER.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07078.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07081.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07082.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07083.jpg

A few minutes after the seatbelt sign was switched off Sabine was in the cabin handing out menus, followed by a round of steaming hot towels.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07225_2.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07227.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07228.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07228_2.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07235.jpg

I powered up the IFE to see what was on offer today. While there were around 18 to 20 movies, none of them really were of much interest to me. I decided to watch Alice in Wonderland, as I had not seen it yet.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07085.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07086.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07087.jpg

Sabine was by my side a few moments later with a pile of white table clothes draped around her arm.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07088.jpg

Juliana rolled the drink cart down the aisle not long after.
“Herr SR 103, was möchten sie trinken?”
“Kann ich habe die Riesling bitte?”
“Yes Mr. SR 103. Would you also like a glass of water with that?”
“That would be perfect.”
“Sparkling or still?”
“Still bitte.”
I guess my German is still pretty rusty as Juliana kept answering me in English despite my efforts to speak with her in my rather lackluster German. A packet of cashews was placed on my tray table along with a glass of the Riesling.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07090.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07091.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07092.jpg

The empty packets of nuts was collected and my Riesling was topped off before a smiling Sabine was back out in the aisle ready to serve dinner.
“Herr SR. 103, what would you like to start with? We have salmon and Cesar salad.”
“The salmon please.”
“Sure.”
“Danke.”
“Bitte.”
After the tray had been placed on my table, a basket of bread was offered and I picked a nice warm pretzel roll. Before I could dig into my appetizer, Juliana was right behind Sabine with the drink cart.
“More Riesling sir?”
“Bitte.”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07095.jpg

The pretzel roll was absolutely great, warm and soft from the middle with a slightly hard outer skin. It went very well with the soft butter. The beet-cured salmon was shockingly red, but absolutely delicious when accompanied by the yogurt dill sauce. I only wish there had been more than one piece of salmon, as it really was quite exquisite. The shaved fennel accompanying it was decent but I am not a large fennel fan to begin with. I quite happily took another pretzel roll when Sabine came around with the bread basket once again.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07093.jpg

Once the plates had been collected, the smiling Sabine rolled out the cart once more.
“Herr SR 103, what would you like to eat?”
“The fish please.”
Juliana was right behind her with a drink cart. I decided to switch to coke at this point, as three glasses of Riesling were more than enough for me if I wanted to keep my sanity on such a long journey.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07096.jpg

While the presentation of the Arctic Char was not much to look at, it was absolutely amazing! The fish itself was not overcooked to the point of falling apart, nor was it dry or soggy. The horseradish cream sauce accompanied it perfectly. The vegetables were cooked perfectly as well, which filled me up quite nicely. Sometimes it not about quantity but rather quality, Lufthansa certainly excelled in this area. Plus I was not left feeling overstuffed with this portion, which made the flight enjoyable. I wish more airlines served modestly portioned meals such as this.

Sabine was by my side once I had finished.
“Did you enjoy sir?”
“Yes, I did, very much.”
“Can I take your tray please?”
“Yes.”
Sabine was back in the aisle once everyone’s trays had been collected.
“Sir, today we have fruit and a berry dessert. Which would you like?”
“The berry dessert please.”
The tray was placed on my tray table with a smile, and just like before Juliana was behind Sabine with the drink cart.
“What would you like to drink Herr SR 103?”
“Can I get a glass of port wine please?”
“Yes. Would you like some coffee or tea as well?”
“Tea please.”
“With cream and sugar?”
“Both please.”
Both were delivered with a smile and a “gutten appetit”.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07098.jpg

The Madeleine with cream was pretty good, but then again I am a sucker for anything sweet. The berries were fresh and ripe which is about all I can ask of fruit. The port wine was excellent as well. My only complaint would have to be that I was expecting more substantial such as chocolate mousse or some sort of kuche.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07099.jpg

On the tray there was also a small packet of chocolate chip biscotti, which went down nicely with my rather insipid tea. Once I was done Stefan was in the aisle to collect my tray.
“I hope you enjoyed it sir.”
A quick visit to lavatory revealed nothing out of the ordinary. There were a few bottles of cream and mouthwash located in each, which was nice as they were both missing from the amenity kit.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07100.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07102.jpg

I put the seat into sleep mode and tried not to slide down and I went in and out of consciousness. I did notice that the crew were making rounds throughout the night ever so often checking on the passengers that were awake. Lufthansa 1, Air France 0.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07220.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07221.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07222.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07103.jpg

I gave up on the sleeping somewhere near Ireland and decided to check what comedies were available. Stefan saw I was awake and very kindly brought over a tray full of orange juice, apple juice, and water.
“I can get you anything else like tomato juice if you wish.”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07104.jpg

30 minutes later the cabin lights were turned on and Sabine was in the aisle handing out hot towels. Juliana followed moments later with the trademark white tablecloths,
“Gutten Morgan Herr SR 103.”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07106.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07107.jpg

Just like before, Juliana came out with her cart first followed by Sabine. Sabine placed the breakfast tray down and offered me a roll from the large breadbasket. I picked a croissant and was offered a tray of various jams and marmalade from which I selected strawberry. Juliana followed,
“What would you like to drink Herr SR 103?”
“Tea please.”
“Any juice?”
“No thank you, tea is just fine.”
“With cream and sugar yes?”
“That’s right!”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07105.jpg

A quick glance at breakfast revealed something rather simple and light, which was all that was needed at this early hour. The turkey breast and salami were nice, as were the cheeses and cucumber. The fruit bowl consisted of a strawberry, a slice of orange and a few grapes. Everything was fresh and chilled which made it quite enjoyable and refreshing. The croissant was a little overheated but not bad by any means. Sabine was back around once more offering me seconds on the breadbasket, which I dutifully accepted. Juliana also came and refilled my cup of tea with a smile while handing me an extra packet of sugar.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07108.jpg

Once breakfast was cleared, a Munich arrival video was shown on the main screen. I decided it might not be a bad idea to view it so I went to the “FlyLufthansa” section on my PTV and pulled up the arrival video section.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07109.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07110.jpg

All in all, the transit looked like it would not be as exciting as at Paris CDG, which was much appreciated. The captain came on the P/A to announce that we had already begun out descent into Munich and that the weather was not so nice with lots of fog surrounding the city. Chief Purser Stefan came around to check on all the passengers today,

“Mr. SR 103, will you be making a connection in Munich?”
“Yes, I’ll be flying to Mumbai.”
“Ah yes, Mumbai does not leave till 11:30. So you should have a nice relaxing three hours in Munich. Please enjoy.”
“Thank you, I will.”
“I hope your flight was good with us today?”
“It most certainly was, thank you.”
“You are very welcome.”
He went on to passengers in the row behind to confirm their connections. Overall I thought this was a very nice gesture on his part to personally check up on everyone’s connections.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07111.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07113.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07114.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07115.jpg

Eventually the chime rang for the crew to take their seats as we began our final approach to the airport. The weather started deteriorating relatively fast and we went through a solid patch of low-lying fog. I peered out my window wondering if I would be able to see the ground or would I feel the wheels hit the concrete first.

All of a sudden in mid thought the four Rolls Royce beasts leapt to life and kept getting louder. This was no ordinary speed adjustment; this was a go around. A couple of seconds later we were out of the fog layer roaring towards the blue sky.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07116.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07117.jpg

Stefan came on the P/A.
“Ladies and Gentlemen, it looks like we have done something called a ‘go-around.’ It is quite normal and I am sure the flight deck will let us know what is going on when they find a moment. So please just sit back and relax while we circle around.”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07229.jpg

Interestingly enough, this was on page 10 in the Lufthansa magazine. This months “From the Cockpit” article in Lufthansa’s in flight magazine was about go-arounds.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07118.jpg

Eventually the Captain came on the P/A to let us know what was going on.
“Ladies and Gentlemen, as you can tell we commenced a go around. This was due to the fact that our dispatch office advised us that our visibility minimums had been reached as we were approaching the airport. The fog will lift in a bit and we will attempt another landing. Unfortunately this now means we are no longer 30 minutes early, but rather on time. Please accept our apologies for the inconvenience”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07122.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07123.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07124.jpg

Arrival: True to the captains word, we made a second approach to the runway a short while later. Just as before we descended from a blue sky into thick fog. I felt a thud which indicated we had touched down despite not being able to see much out of the window.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07125.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07126.jpg

After exiting the runway we taxied for what seemed like ten minutes going rather slowly around each turn. I cannot even begin to imagine how difficult of a task it must be to taxi such a large aircraft through thick fog.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07131.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07132.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07133.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07134.jpg

We eventually docked at our gate and the doors were opened. Sabine was standing in the cabin wishing everyone “auf wiedersen,” with Juliana and Stefan at door 2L wishing everyone the same,
“Have a good flight to Mumbai Mr. SR 103. Auf widersen.”
I thanked him for a great flight and walked onto the jetway.

28 replies: All unread, showing first 25:
 
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 1, posted (3 years 7 months 2 days 22 hours ago) and read 24878 times:



This is where I got a good workout thanks to Munich Airport. As we exited the aircraft, we were on the bottom floor where an escalator pointing upwards greeted us. Following this escalator was another escalator, which was again followed by another one. In total we must have gone up three escalators to the top of the terminal. Once on the top floor we had to take another escalator down before we finally reached security for the non schengen connections.

The agents were pleasant and after a quick laptop out, belt off, I was through in no time. The signs for the Lufthansa Business Class lounge were relatively straightforward and easy to find.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07145.jpg

Business Class Lounge: After walking through the glass doors, I was greeted with a “Gutten Morgen,” by the blonde behind the counter. I was promptly shown towards the Business Class section. First thing I did was find an empty desk space to drop off my stuff and grab a cappuccino to wake myself up.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0231.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07135.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07136.jpg

The lounge was not overly busy at this time in the morning, which was nice. While the cappuccino was nice, I needed more to wake myself up so I grabbed my stuff and walked over to the shower area. The shower attendant speaking only in German, asked me to fill out some information regarding where I flew in from and where I was headed. Eventually she asked me to wait for two minutes while she set up the shower room. Just as promised, she returned two minutes later and showed me in to one of the vacant rooms.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07138.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07140.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07141.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07142.jpg

The room was nice and large. A number of amenities had been laid out for me such as a disposable toothbrush and toothpaste, a comb, shaving set, deodorant spray and a bottle of hand cream.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07143.jpg

All I can say is the shower felt absolutely amazing! I don’t know how I did it all those trips back and forth in the early 2000’s without a shower. Back in the lounge I had some time to spare and decided to use one of the free WiFi enabled computers Lufthansa had set up in the lounge. I took a quick look around first to see what Lufthansa had on offer for snacking.
- Various kinds of breads with butter and different jams
- Various kinds of fruits
- Different kinds of snack mixes
- Various kinds of cold cuts (such as ham and salami)
- Yogurt
- Cereal and milk
- Pickles and olives
- Movenpick ice cream

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0229.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0232.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0233.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0235.jpg

Of course on top of all this was various kinds of alcoholic and non-alcoholic drinks. I picked up some bread and butter and sat down to check e-mails. On my second round, I decided to get a glass of Fanta with melt in your mouth Movenpick ice cream. Having spent a number of years living in Germany, I never realized how much I would miss these two basic junk food staples. Every now and then I crave a Movenpick ice cream but it is near impossible to get where I am.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0234.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07144.jpg

I left the lounge around 10:15 in order to stop by Duty Free and grab some goodies that had been requested by my parents in India. Duty Free was a bit crowded at this hour but I was in no real rush. I was at gate H26 by 10:45 or ten minutes before the boarding time listed on the boarding pass. I casually glanced out the window in hopes of catching a glimpse of my aircraft’s registration only to realize that the A330 hooked up to the jetway was in fact an Air Canada aircraft bound for Toronto.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07146.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07149.jpg


User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 2, posted (3 years 7 months 2 days 22 hours ago) and read 24887 times:

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/LufthansaLogo.png

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/Picture6-1.png

Lufthansa 764
Munich – Mumbai
Airbus A330-343X (D-AIKL) (Ingolstadt)
Seat: 40A
Scheduled Departure Time: 11:30
Actual Departure Time: 11:40
Scheduled Arrival Time: 23:05
Actual Arrival Time: 23:45


View Large View Medium
Click here for bigger photo!

Photo © Johannes Klinghardt
View Large View Medium
Click here for bigger photo!

Photo © Marco Zeininger


View Large View Medium
Click here for bigger photo!

Photo © Matthew Lee - Contrails Aviation Photography
View Large View Medium
Click here for bigger photo!

Photo © Matthew Lee - Contrails Aviation Photography

Boarding: Boarding was announced at exactly 10:50 and much to my delight there was no large crowd queuing in front of the podium. I handed over my boarding pass, which was scanned and handed back to me with a smile and a “have a good flight.” I proceeded down two escalators and one flight of stairs before reaching a small doorway, which led to a bus waiting outside.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07234.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07148.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07152.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07153.jpg

After the bus filled up which was a good 15 minutes later, the doors were closed and we started moving. Looking out onto the ramp in the distance, I could only see one Lufthansa A330 amongst the various Lufthansa A340’s sitting idle at their hardstand gates. After a few minutes the bus stopped in front of door 2L, and as usual everyone bolted out the door like they were trying to escape a fire. I casually looked around, soaking in the atmosphere of being so up close and personal with one of my favorite aircraft of all time.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07154.jpg

I decided to nonchalantly walk over to the stairs that had been hooked up to door 4L. A few others spotted me doing this and started running towards the stairs. Seriously, why?

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07155.jpg

Once I reached the top of the stairs, Petra was standing by the door,
“Welcome onboard sir. Your seat is this way.”
I walked on over to my seat where a gentleman was already sitting in the aisle seat. After putting my stuff away I attempted to squeeze through to the window. A couple of minutes later I heard the lead purser announced over the P/A “boarding complete.”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07156.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07157.jpg

I looked around and barely saw 30 people in the cabin. I decided to get up and head towards the rear of the aircraft. A gorgeous young brunette named Maria was walking down the aisle as I got up.
“Would it be alright if I moved further back?”
“Absolutely! Please take any seat you wish.”
I proceeded down to row 40 and settled on the window seat on the A side. Maria walked back down the aisle and gave me a big smile accompanied by a wink. She proceeded down to the last row where a lady was sitting all by herself.
“Please feel free to move anywhere you wish. There is no reason to sit here in the last row. Go ahead and make yourself comfortable since these seats don’t recline.

Lalita, the single Indian flight attendant in the coach section on today’s flight, was in the aisle handing out the cheap plastic headphones to everyone.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07160.jpg

The stairs were pulled from the aircraft a good ten minutes early and we just sat there waiting for our departure time. First the safety video was played followed by pushback. We began our taxi to the runway which did not take too long, at least not when compared to Schiphol.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07159.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07161.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07162.jpg

The Flight: The two Rolls Royce engines roared to life and our lightly loaded A330 rocketed down the runway and up into the sky with ease.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07165.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07166.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07167.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07168.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07169.jpg

I turned my PTV on and decided to look at the options on offer today. To my horror, they were the same movies as on the JFK-MUC flight, which meant nothing was of much interest. I settled on Robin Hood and waited for cabin service to begin.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07170.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07171.jpg

First Lalita was in the aisle handing out moist paper-thin warm towellettes. Petra was behind her collecting the trash. About 30 minutes into the flight, Lalita wheeled out the blue drink cart. However before she could reach me, Maria came by seat, knelt down and,
“Was möchten Sie trinken?”
“Ein Cola bitte.”
“Cola lite oder normale Cola?”
“Normale Cola bitte.”
She returned a minute later with a glass of coke and a happy mix packet.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0236.jpg

“Your German is very good. Where did you learn it?”
“Oh thank you. I lived in Germany for a few years when I was a teenager.”
“Where?”
Maria and I continued the conversation for a bit until Lalita came by with the cart and she excused herself to go back to the galley.

A couple of minutes went by before the meal cart was rolled down the aisle. A couple of rows in front of me I suddenly saw the middle aged lead purser, Stefanie start chatting with passengers as the meals were being handed out. I instantly knew what this meant as it always happens on my flights to and from India.

As the cart approached me, Stefanie looked at me and said,
“Hello sir, how are you doing today?”
“I am doing fine for the moment.”
“Are you a vegetarian by chance?”
“Your out of the non vegetarian aren’t you?”
“Yes sir, I am afraid so. Please accept my apologies.”
“That’s fine. Though how can you run out on such a lightly loaded flight?”
“You know, it’s embarrassing for me. They just did not load enough chicken. They always think everyone is a vegetarian on flights to India. Again, please accept my sincerest apology.”
“It’s quite all right, you will be surprised how often it happens even on other airlines in business class.”
“Thank you for your understanding sir. If you need anything, please just ask any one of us.”
Maria approached me with a tray in hand and placed it on my open tray table.
“I promise, it’s very good! It’s one of my favorite Indian meals.”
“Thank you, I am sure it will be just fine.”
“Sorry about running out of the chicken. Is there anything I can get you to drink, beer or wine?
“Could I please just have another coke.”
“Sure.”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0239.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0240.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0241.jpg

The salad with balsamic dressing was fresh and perfectly fine. However, the bread roll was ice cold and on the stale side. The bowl of Raita (spiced yogurt) was perfectly fine, but it’s not something I enjoy all that much. Lifting off the lid revealed that the main course consisted of paneer (cottage cheese) gobhi masala (spicy cauliflower). Cottage cheese is one of my least favorite things in the world. The paneer and cauliflower mix were both a bit on the spicy side, however the rice was fluffy and nice. I can’t say I enjoyed any of it to be honest. I was even more horrified to see that the dessert was kheer (rice pudding). It was utterly tasteless and slightly dry, I did not bother having more than one bite. I actually had thought about flagging down one of the F/A’s and asking for something else, even if it was an appetizer plate from Business Class, but I decided not to bother. I really was not all that hungry and I did not want to be one of those demanding passengers. Lalita was back in the aisle about the time I had finished,
“Masala (spiced) tea for you sir?”
“Yes please.”

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0242.jpg

While the tea was not particularly strong, I could taste the masala, which is something I actually like. Everything was cleared a few minutes later and the cabin settled down for the flight. Immigration forms for India were handed out first, followed by Lalita going around the cabin asking passengers to close their window shades. A quick trip to the lavatory revealed nothing out of the ordinary, as this was an economy restroom. There was nothing on the shelf except some moisturizing cream.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07172.jpg

About an hour after the meal service, Petra was in the cabin with a tray of drinks consisting of water, apple juice and orange juice. I picked a glass of apple juice.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07174.jpg

I have to say the crew were very proactive today and were walking around the cabin constantly making sure all of us were taken care of. The flight attendants brought around a tray of drinks every 45 minutes with a smile. To say I was impressed would probably be an understatement.

About halfway through the flight Maria was in the aisle with a basket full of snack mixes and Mozart marzipan chocolates.
“Since we ran out of your first choice for dinner, I thought you may want some extra snacks.”
I thanked her profusely for the treats. She even came back a few minutes later with another round just for me. How many times have you seen this kind of service in economy?

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07173.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07175.jpg

Sleep was out of the question for me, I have enough trouble in business class and the economy seat was doing me no favors. I played around with the AVOD system and saw a few comedies followed by “Prince of Persia –Sands of Time.” Throughout the flight I was kept hydrated by the crew who never let my glass go empty before another tray was brought around.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07177.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07178.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07181.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07184.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07189.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07185.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07191.jpg

As we were flying through the darkness of over Pakistan, the cabin lights were turned on and the flight attendants were back out in the aisle with two carts. Maria first reached me with her cart.
“Would you like non veg or vegetarian. I promise I have plenty of both this time.”
“Non vegetarian please.”
I was handed a box with a napkin and a packet of Heinz ketchup.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07195.jpg

Lalita followed her a minute later,
“What would you like to drink sir?”
“A coke please.”
“Sure. How about some masala chai?”
“That would be great. Thank you.”
A paper cup containing tea was handed to me along with some cream and sugar.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07196.jpg

The box contained a warm croissant with some sort of shredded chicken in it. The second item was some sort of puff pastry with a vegetable masala filling. Both were pretty good and easily went down with the chai.

Once everything was cleared, the crew prepared the cabin for landing. Descent was smooth up until we came into the vicinity of Mumbai where the weather was less than pleasant with some thunder and lighting. The captain announced that we had been placed in a holding pattern and it would be a few more minutes before we landed. I did not mind at all as watching lightning from an aircraft is something I enjoy, it really is spectacular.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07201.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07202.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07204.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07205.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/DSC07208.jpg

Arrival: We finally touched down on an extremely wet runway. Due to the moisture in the air, the windows fogged up instantaneously and it was very difficult to see anything through them.

We eventually docked at a hardstand gate next to a Jet Airways A330. I thanked the crew on my way out for a great flight. The moment I stepped out of the aircraft door, I knew I was back in India. I have travelled the world and the smells that hit you when you walk off the plane in Mumbai really are one of a kind. There was an air-conditioned bus waiting for us at the bottom of the stairs, which was a welcome break from the heat and humidity outside.

The bus ride took less than five minutes and we were dropped off in front of the terminal. Immigration was rather quick and painless as there were a large number of manned immigration counters and hardly any passengers. After my passport was stamped, I reached the baggage claim area and found the belt with relative ease thanks to the electronic signs placed all over.

http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0243.jpg
http://i44.photobucket.com/albums/f42/SR747300M/Lufthansa%20BOM/IMG_0244.jpg

As is usually the case with Mumbai, I waited and waited and waited along with all the other connecting passengers from North America. After about 30 minutes, the first bag appeared with an Air Canada tag followed by one with a United tag. This could only mean that the North American connection bags were finally being unloaded. Mine appeared a few minutes later and I headed towards customs, which now had a nice long line thanks to the Delta flight on the neighboring carousel. I waited for around 15 minutes to clear through the line, which was no easy task. People really like to push, shove and drive carts into people’s ankles. Why must my fellow countrymen always be in a mad rush to get everywhere? Patience really is not one of their strong points. Once the x-ray machine scanned my bags, I was finally on my way towards the greeting and arrivals area, and on my way home.

Verdict: Lufthansa has been stereotyped by many members on this board as an unfriendly airline that gets you from point A to point B and nothing more. Having lived in Germany for a good portion of my life, I know Germans are generally stereotyped as being efficient but cold and unfriendly people. I went into this trip thinking that my flights on Lufthansa would be just another reliable and boring experience. How wrong was I!

As far as Business class goes the unexpected upgrade was a nice gesture on their part, and I can only thank Lufthansa for making a hard long journey a little less arduous. The lounges at both JFK and Munich were very well equipped with showers, internet, food and drinks. Sure, the lounges did not have fancy spa’s or gourmet restaurants like some Asian carriers, however they had everything I needed to be comfortable.

The business class seat is not the most comfortable out there, but it certainly beats the Air France seat in my opinion. The catering out of New York was good and just the right size in my opinion. Air France takes short cuts to the point that the meal service is done in 30 minutes whereas Continental Airlines drags out their overly luxurious five-course meal till you have passed Greenland and are in desperate need of an antacid. Lufthansa had the right balance, 3 courses served separately which were not overly heavy, allowing more than enough time to rest and enjoy your flight without an uncomfortably heavy feeling. Some people on this board say “tiny portions,” I say “perfect balance.”

As far as Lufthansa’s long haul economy product, all I can say is that I was pleased. The seat was comfortable and felt spacious, but this may have had more to do with the lightly loaded cabin than anything else. The AVOD was again more than enough for a flight of this length and more importantly, it worked without issues. The food for me was the biggest let down. Running out of non-vegetarian on a flight that is loaded with just about 40 people is inexcusable in my book. While the crew was genuinely apologetic, it did not change the fact that meal quality was pretty average at best.

However the most surprising fact regarding Lufthansa for me was their cabin crew. Genuine warmth and hospitality was abundant by each and every crewmember I encountered. Juliana, Sabine and Chief Purser Stefan showed that Lufthansa cabin crew not only smile, but also go above and beyond their normal duties to interact with passengers and make them as comfortable as possible. There is nothing better than a genuinely smiling flight attendant standing by your seat checking up on you. Even on the Munich – Mumbai sector in economy, the crew was constantly smiling and tried to take the extra step to please. Take for example Maria, who came by with the snack basket multiple times to make sure I was well fed due to the shortage of non-vegetarian meals. The crew were constantly in the aisles during the flight with drinks, something that is often missed in Business Class on most airlines. On both flights they took the time to ask me about my German skills, and were more than willing to speak English with me unlike a certain other leading European carrier.

I have been a loyal Skyteam frequent flyer for the better part of a decade. However, due to some (rather nasty) changes to my frequent flyer program, and the disappearance of NW and all the Elite benefits that went with the airline, I switched to Star Alliance during the first half of 2009. With every Star Alliance flight I take, I begin to wonder why it took me so long to switch alliances. Apart from KLM and Schiphol, I do not miss a single thing about Skyteam.

When one mentions they had a great flight, images of gorgeous Asian models attending to your every want and desire come to most people’s mind. I however take a very different view. It is not about overindulgence; it is about genuine hospitality that gives you a feeling of being taken care of. Do I regret picking Lufthansa over Jet Airways? Despite what some well traveled trip report writers on this board may say, absolutely not!

Lufthansa 411
Check In: 7 (Efficient but not overly friendly and felt a bit rushed)
Lounge: 9 (Large and airy with a decent selection of food and free WiFi)
Boarding: 10 (Easily done with Business Class being called at the beginning)
Seat: 7 (Not the most comfortable lie flat when you consider what the competition has)
Aircraft: 10 (In perfect shape)
Food: 9 (The quality of food on offer was good)
Entertainment: 7 (Decent enough choice AVOD which worked without issue)
Service: 9 (Very friendly crew who were trying to do the best they could)

Munich Lounge: 7 (A bit on the small side and lacking hot food, however it was still pretty good)

Lufthansa 764
Boarding: 8 (Minus the rather long wait on the bus, pretty smooth)
Seat: 8 (An empty cabin can make any seat feel pretty spacious)
Aircraft: 10 (In excellent shape once again)
Food: 4 (Besides running out, the quality was relatively bad in my opinion)
Entertainment: 7 (Same library as the flight before was a bit of a disappointment)
Service: 9 (Once again, a very friendly and energetic crew who were eager to please)
Arrival: 9(Pretty smooth but it did take a while for the bags to show up)

130/160= .812
Lufthansa scored a 81%




Some Previous Trip Reports:

The Last Boutique Airline: OpenSkies To Paris
Kingfisher First On The A330: Redefining Luxury
Virgin America Delivering On Grand Promises
Qatar Airways: Your Five Star Airline?
Back To My Roots: KLM World Business Class
Etihad: A Diamond In The Rough
The Art Of Service: Kingfisher & Jet Airways
Air France: The Best Place On Earth?
Korean Air Business: Excellence In Flight?
Skyteam Challenge: Air France Business Class(pics)
Did AA Persuade A Skyteam Elite To Switch?
Battle For The Best: Song Vs. JetBlue
Malaysia: Asia’s Best Kept Secret?


User currently offlineUSAirALB From United States of America, joined Sep 2007, 3052 posts, RR: 2
Reply 3, posted (3 years 7 months 2 days 21 hours ago) and read 24678 times:

Wonderful TR! Makes me want to try CLT-MUC even more...


E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlineDanTaylor2006 From UK - England, joined Feb 2006, 495 posts, RR: 0
Reply 4, posted (3 years 7 months 2 days 21 hours ago) and read 24447 times:

Excellent trip report, with some great photos.  

The upgrade and empty flight was nice! You're right about how empty flights can make even the worst of seats bearable.

Thanks for sharing!

Dan.



Flown: A319-21, A346, A380, B733-4, B738, B744, B752, B762-4, B77W, CR2, CR9, DH4, E190-95, F70-100, MD-11, MD-88, MD-90
User currently offlineluxair747SP From Germany, joined May 2010, 504 posts, RR: 17
Reply 5, posted (3 years 7 months 2 days 21 hours ago) and read 24409 times:

Hi there,

very stunning trip report..
Very detailed and with lots of good pictures.
The food looked quite good, especially in business, but the service looked even more personal on your second flight.
It is very nice that you had a good time with LH, I will fly with them again in a few week and hope the service is similar.
Thanks a lot for sharing  
Cheers


User currently offlineakhmad From Netherlands, joined Sep 2005, 2452 posts, RR: 53
Reply 6, posted (3 years 7 months 2 days 20 hours ago) and read 24269 times:

Hi SR 103,

What a pleasant surprise to see your report popping up today. I hope there was nothing serious as you happened to travel due to circumstances beyond your control.

Well, an instant upgrade. Don't you think that it was simply the first good sign of a great journey. Even better to know that your company seat remained empty.

Regarding the JFK lounge, LH seems consistent in their worldwide lounges's decoration and F&B offering. Good job of LH on this one!

Your LH flights were definitely blessed with the cabin crew. As you rightly stated, they went beyond their duty ensuring their passengers were well taken care of regardless the flight class. You seems very special to the female crew members. Being an attractive guy?   



Quoting SR 103 (Thread starter):
There were a few bottles of cream and mouthwash located in each, which was nice as they were both missing from the amenity kit

Just look how neat and tidy the lavatory is!

Quoting SR 103 (Reply 2):
Boarding: Boarding was announced at exactly 10:50 and much to my delight there was no large crowd queuing in front of the podium. I handed over my boarding pass, which was scanned and handed back to me with a smile and a “have a good flight.” I proceeded down two escalators and one flight of stairs before reaching a small doorway, which led to a bus waiting outside.

H26? That was my gate as well last August!

Quoting SR 103 (Reply 2):
I looked around and barely saw 30 people in the cabin.

Ouch! I would not expect the load being that light during the summer. Nevertheless, it allowed more personalized service of the crew members.

Quoting SR 103 (Reply 2):
I have travelled the world and the smells that hit you when you walk off the plane in Mumbai really are one of a kind.

I experience the very same every time I walk out the plane and take the first breath of the Indonesian air.

Quoting SR 103 (Reply 2):
I do not miss a single thing about Skyteam

I hope you would give Garuda a try next year.

What an excellent report! Really entertaining from the beginning until the finish. Thank you so much for warming me up for my next trip.

Cheers,
Suryo

[Edited 2011-01-21 11:45:14]


Friends forever
User currently offlinecaspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 7, posted (3 years 7 months 2 days 20 hours ago) and read 24166 times:

Thank for the nice report. I always enjoy flying Lufthansa. They might not have the newest gadgets but the things they offer tend to work.

User currently offlineairbuseric From Netherlands, joined Jan 2005, 4267 posts, RR: 51
Reply 8, posted (3 years 7 months 2 days 19 hours ago) and read 24116 times:

Hi,
great report. You have some stunning clear sharp pics on your A340 flight, I like these wing views! LH doesn't dissappoint on your flights despite meal issue to BOM. I would be very pleased indeed with these offerings! LH/MUC lounge is good also, I was there last week and really enjoyed it. Do you also think MUC is a better airport then AMS? Even connections are great to do in MUC...

Regards
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineLazialeMKD From French Polynesia, joined Oct 2009, 150 posts, RR: 0
Reply 9, posted (3 years 7 months 2 days 19 hours ago) and read 24110 times:

great trip report with detailed info and lots of nice pics, enjoyed reading it.
Actually, you tempted me to consider Lufthansa over BA for some future flight  
Thanks


User currently offlineaflyingkiwi From New Zealand, joined Nov 2010, 514 posts, RR: 3
Reply 10, posted (3 years 7 months 2 days 19 hours ago) and read 24099 times:

Hi SR 103,

Great Trip Report. Lufthansa look like a very nice airline, especially the crew who seemed to go above & beyond on both flights. I'm sure the J Class Upgrade & the empty flight made this flight a little more special.

The one deterrent that I have about flying LH is that they don't have AVOD in Y on their 747's and that sort of put me off flying them to Europe from AKL. Hopefully it won't be too long till they're replaced by A380's and 747-8's.

Regards,
aflyingkiwi


User currently offlineSloAir From Slovenia, joined Jul 2010, 339 posts, RR: 5
Reply 11, posted (3 years 7 months 2 days 15 hours ago) and read 23349 times:

What an amazing trip report with fantastic pictures. My first trip to another continent was with Lufthansa from MUC to JFK in A346 business, your trip report brought back so many nice memories.

The only reason that I opened this trip report was to check out what it's about before going to bed, since I fly LH most of the time and I am a M&M silver member, but with all the nice pictures and text I just had to read it until the end.

Quoting SR 103 (Thread starter):
I decided to nonchalantly walk over to the stairs that had been hooked up to door 4L. A few others spotted me doing this and started running towards the stairs. Seriously, why?

Haha, I am always amused by people rushing to the bus, then off the bus and at the end of the flight trying to disembark while we are still taxiing.



Visit Ljubljana
User currently offlineHUYfan From United Kingdom, joined Oct 2001, 1406 posts, RR: 3
Reply 12, posted (3 years 7 months 2 days 15 hours ago) and read 23310 times:

I read you trip report with interest. I am a flight attendant for British Airways, and it would seem our German counterparts are really performing well. It is great to see, and gives us something to live up to! It's not so much about the content of the service, but more about the way it is delivered!

Regards

Mike


User currently offline767747 From United States of America, joined Jan 2005, 1926 posts, RR: 24
Reply 13, posted (3 years 7 months 2 days 13 hours ago) and read 23005 times:
Support Airliners.net - become a First Class Member!

Great report, SR 103! Every aspect of your trip was documented perfectly.

This flight brought back some memories from when I flew Business on Lufthansa from MUC-JFK. Very good service.

Quoting SR 103 (Thread starter):
“Mr. SR 103, I have some good news for you today. You shall be flying with us in Business Class.”
“Oh wow, thank you very much. Would that be for both flights?” I said cheekly.
“Oh now, now, don’t be greedy” she laughed back.
“I know, sorry. Can’t blame me for trying right?”
“I can’t. I would have done the same thing if I were you. Please enjoy the lounge.”
I smiled and thanked her profusely for the upgrade.

The best news an airline passenger can receive!  

Thanks for sharing!

Matthew (767747)


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 43
Reply 14, posted (3 years 7 months 2 days 7 hours ago) and read 22615 times:

Great rep SR103 as expected. But the food is just complete junk compared to TK last night. Not an observation or demand, simply facts. TK caters for a metro area while LH gives half decent food for a village... TK/DO&CO must have had 200kg of food to waste when TC-JII landed at IST this morning.

Always enjoy your reports, keep posting. And dont fly on the Asian tag ons on LH, I would not feed the food on LH 779 CGK-SIN to my street dog...

Regards,

Lari



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineojas From India, joined Mar 2008, 2970 posts, RR: 24
Reply 15, posted (3 years 7 months 2 days 4 hours ago) and read 22230 times:

Reading a TR on Lufthansa is something like watching a non fiction documentary or even better watching the production line of a TATA automobile in Pune where everything is going by a specific procedure for hours, days, weeks months and years. Not that it is a bad thing, there is certainly a HUGE fan following for an almost inelastic experience. Probably you got the best what LH can do!

Quoting SR 103 (Thread starter):
something that would make the long arduous trip in economy a little more bearable.

When I was a kid, my momma told me "Don't waste food there are kids around the world who don't get to eat at all". On those lines I'm telling you "SR103 don't crib about such a nice Y class, there are people in this world who travel Y on 16-17 hr flight on EK from DXB to IAH/SFO/LAX "

Quoting SR 103 (Thread starter):
“Mr. SR 103, I have some good news for you today. You shall be flying with us in Business Class.”

Good for you, the best part of the trip I believe!

Quoting SR 103 (Thread starter):
I was slightly disappointed to see that Lufthansa uses the same cheap and rather useless headsets that Air France uses.

You really need a classy airline to serve Bose noise canceling headsets in J   

Quoting SR 103 (Reply 1):
Back in the lounge I had some time to spare and decided to use one of the free WiFi enabled computers Lufthansa had set up in the lounge
MUC's lounge looks like another lufthansa - esque lounge. Just adequate.

Quoting SR 103 (Reply 2):
I looked around and barely saw 30 people in the cabin. I decided to get up and head towards the rear of the aircraft. A gorgeous young brunette named Maria was walking down the aisle as I got up.

Lucky you, I flew DOH - IAH on a packed flight!

Quoting SR 103 (Reply 2):
To my horror, they were the same movies as on the JFK-MUC flight, which meant nothing was of much interest. I


Hmmm, can do better there.

Quoting SR 103 (Reply 2):
“Your out of the non vegetarian aren’t you?”
“Yes sir, I am afraid so. Please accept my apologies.”
“That’s fine. Though how can you run out on such a lightly loaded flight?”
“You know, it’s embarrassing for me. They just did not load enough chicken. They always think everyone is a vegetarian on flights to India. Again, please accept my sincerest apology.”
“It’s quite all right, you will be surprised how often it happens even on other airlines in business class.”
“Thank you for your understanding sir. If you need anything, please just ask any one of us.”
Maria approached me with a tray in hand and placed it on my open tray table.
“I promise, it’s very good! It’s one of my favorite Indian meals.”
“Thank you, I am sure it will be just fine.”
“Sorry about running out of the chicken. Is there anything I can get you to drink, beer or wine?
“Could I please just have another coke.”
“Sure.”

Let me translate this exact scenario if you were on the FRA - BOM flight.

* FA throws the meal at your tray
* You are bewildered and even more annoyed to find it is a veggie meal and you confront the FA about it.
* FA yells "Ze flight haas not been loaded with chicken .... Indians like only veggie"
* By the time you over come this shock the FA would have gone by.

Anyways a brilliant TR yet again and thanks for sharing.

P.S I acknowledge the digs taken at Air France.

[Edited 2011-01-22 03:44:07]


A lion does not concern himself with the opinions of the sheep
User currently offlineQuokka From , joined Dec 1969, posts, RR:
Reply 16, posted (3 years 7 months 1 day 23 hours ago) and read 21789 times:

Hi SR 103,
I am so glad that I opened up your trip report. It has been a while since I flew with LH and I must say that I am impressed with the service that you received.

An upgrade is always welcome and having received a complimentary one myself, I can imagine your joy when they told you that you would be moving to Business Class and have the benefit of the lounge.

You were certainly fortunate in having such a wonderful cabin crew. It is a common belief that LH crew are very efficient but not very warm. I have witnessed this in the past but I have also seen very considerate and friendly crew. Perhaps on a short-haul flight the staff have less time to be as "personal" as they can on a long-haul flight. But even on a short hop between HAM and LHR I have witnessed very friendly service, albeit on New Year's Eve when they broke out the Sekt!

The comments about the in-flight movies is interesting. Do LH not offer different selections depending on the region in which you are flying? This is what some airlines do if they do not offer a very extensive choice. For example, on EK flights equipped with the latest ICE they have about 1000 choices, but on older aircraft with the older IFE they have regional selections to avoid seeing the same thing on all sectors of a multi-sector flight.

Thank you for your TR, which was very well written.


User currently offlineNimish From India, joined Feb 2005, 3219 posts, RR: 9
Reply 17, posted (3 years 7 months 1 day 23 hours ago) and read 21731 times:

Great report SR 103 - pleasure to read. You've certainly been very lucky with all the TLC you go from the LH crew on board - I fly them regularly and they're generally much less personable - but yet do a perfectly decent job.

One of your boarding passes has COP printed on it - is that CO platinum status or something else? I know LH generally prints AC*G in my case (until 2010), but as I'm switching to CO's FFP this year, I don't know what will show up as yet...



Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 18, posted (3 years 7 months 1 day 16 hours ago) and read 21208 times:

I assume you don't want to be called by name, so Hi SR 103! 

Very nice to see a new report from you, it was quite a while since last. As always this was a very interesting read.

Your report is one of the very few (if not the only, actually) Lufthansa Business Class reports, where their J product have been reviewed in a positive way. I'm sure most of us are familiar with Mr. Abrelosojos with his criticism that LH J class is the benchmark of how bad an international airline's J class can be in terms of pretty much everything they have to offer.

First of all, I think it was very nice of LH to give you the upgrade for the first flight, I guess having status (regardless of rank) with an airline really seem to pay off. The Business Lounges @ both JFK and MUC looked pretty ok for being a Silver member, however for J wouldn't the Senator Lounge be better suited, mainly due to the higher standards? The Mövenpick looked like a very nice touch, though   

Meal service in J looked nice, portions seemed a bit small for J though. Also don't like the look of that exposed plastic tray, what happened to the linen?

About the headphones, I completely understand your situation. I guess airlines should offer higher quality NC headphones. On the other hand, I guess your QC3's did the job very well?  

Thanks for sharing, hope to see more soon!
//Jonas



SAS Plus is Business Class made faux!
User currently offlineirregking From Germany, joined Feb 2008, 145 posts, RR: 0
Reply 19, posted (3 years 7 months 1 day 5 hours ago) and read 20713 times:

Hi SR103

after a quick look at all the boarding passes you have received I saw that the agent at LAX did not register your Continental Elite Card.
If you're a Continental Star Alliance Gold Card holder there should be a CO*G on the far right end of your boarding pass
and if you're a Continental Star Alliance Silver Card holder there should be a CO*S.
The agent at the check-in did not put them there. Lufthansa upgrades by member status so it is quite a surprise that you have received the upgrade!!
Without those *G or *S markings you would have been just another "normal" passenger on this flight.
... unless the lady at the lounge had something to do with it and upgraded you because she was previously asked by a supervisor or so to select status members at the lounge for upgrades but even that is kind of a long shot.
However she added your Continental one pass number to the system.. but probably only for the LAX-MUC flight and even then she only put you in as a COP (and not *G or *S) which means you were registered as a basic member.

If you want to make sure that (and this is valid for all airlines)....
-The airline knows you are a Gold or Silver status member (good for FREE upgrades)
-The airline gives you everything you are entitled to incl. Priority tags on your luggage > best case scenario: no long waits at baggage carrousels!
-Your miles are being credited... especially important if your miles or status are about to expire
...then you have to make sure that you always show your elite card (which you did) and also to make sure that the check-in guys put your number in the system with the respective *G or *S markings, ok?

Great TR anyway, sorry to hear about the food "no-no" on the MUC-BOM flight but happy to hear that the crew was open and friendly about it. FRA-based crews would have probably not cared at all.
I would have flown on 9W not only because of their modern aircraft but also because of their food!
But probably also because LH is my world everyday and I always crave to see something new.  

Happy you enjoyed it!
All the best to you!



Worked on: A300,310,319,320,321,332,333,342,343,346,380,B732/3/4/5,744,DC10 -- Currently working on: A380 only
User currently offlineNimish From India, joined Feb 2005, 3219 posts, RR: 9
Reply 20, posted (3 years 7 months 1 day 3 hours ago) and read 20629 times:

Quoting irregking (Reply 19):
after a quick look at all the boarding passes you have received I saw that the agent at LAX did not register your Continental Elite Card.

It's also possible that the OP "erased" them on the BP images to keep things anonymous...



Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 21, posted (3 years 7 months 22 hours ago) and read 20343 times:

Quoting USAirALB (Reply 3):
Wonderful TR!
Quoting DanTaylor2006 (Reply 4):
Excellent trip report, with some great photos.  
Quoting luxair747SP (Reply 5):
very stunning trip report..
Very detailed and with lots of good pictures.
Quoting akhmad (Reply 6):
What an excellent report! Really entertaining from the beginning until the finish.
Quoting caspritz78 (Reply 7):
Thank for the nice report.
Quoting airbuseric (Reply 8):
great report.
Quoting LazialeMKD (Reply 9):
great trip report with detailed info and lots of nice pics, enjoyed reading it.
Quoting aflyingkiwi (Reply 10):
Great Trip Report.
Quoting SloAir (Reply 11):
What an amazing trip report with fantastic pictures.
Quoting 767747 (Reply 13):
Great report, SR 103! Every aspect of your trip was documented perfectly.
Quoting Lufthansa747 (Reply 14):
Great rep SR103 as expected.
Quoting Lufthansa747 (Reply 14):
Great rep SR103 as expected.
Quoting ojas (Reply 15):
Anyways a brilliant TR yet again and thanks for sharing.
Quoting Quokka (Reply 16):
Thank you for your TR, which was very well written.
Quoting Nimish (Reply 17):
Great report SR 103 - pleasure to read.
Quoting LH4116 (Reply 18):
Very nice to see a new report from you
Quoting irregking (Reply 19):
Great TR anyway,

Thank you all for the positive comments, glad you enjoyed the report.

Quoting akhmad (Reply 6):
Well, an instant upgrade. Don't you think that it was simply the first good sign of a great journey. Even better to know that your company seat remained empty.

It was a very good sign, you are absolutely right.

Quoting akhmad (Reply 6):
You seems very special to the female crew members. Being an attractive guy?   

Who knows... I always make the extra effort to be nice to F/A's which gets some really good results.

Quoting akhmad (Reply 6):
H26? That was my gate as well last August!

What a coincidence.

Quoting akhmad (Reply 6):
I hope you would give Garuda a try next year.

Maybe, I just got to brush off the dust that has been collecting on my Skyteam Elite card.

Quoting airbuseric (Reply 8):
Do you also think MUC is a better airport then AMS? Even connections are great to do in MUC...

While MUC was small, and very nice to use, AMS is still the best for me. I am very fond of the layout and the spotting opportunities at the airport. I have traveled through AMS numerous times over my life and the airport hold sentimental value for me. I know which shops I want to visit when there, I know where exactly to go to get some rest or if I want to get a good view of the traffic outside.

Quoting aflyingkiwi (Reply 10):
The one deterrent that I have about flying LH is that they don't have AVOD in Y on their 747's and that sort of put me off flying them to Europe from AKL. Hopefully it won't be too long till they're replaced by A380's and 747-8's.

I flew via MUC instead of Frankfurt for this sole reason. However you could fly any of the widebody Airbuses and be just fine, no need to avoid Lufthansa till the 748.

Quoting SloAir (Reply 11):
but with all the nice pictures and text I just had to read it until the end.

Thank you for that.

Quoting HUYfan (Reply 12):
It's not so much about the content of the service, but more about the way it is delivered!

I could not agree more. My views generally differ from the norm on this board due to that reason.

Quoting 767747 (Reply 13):
The best news an airline passenger can receive!  

Absolutely!

Quoting Lufthansa747 (Reply 14):
But the food is just complete junk compared to TK last night. Not an observation or demand, simply facts.

I have yet to try Turkish, but I do not doubt you at all. I am familiar with DO&CO and can only imagine how wonderful it is. Maybe you'll see me do a TK report soon.

Quoting Lufthansa747 (Reply 14):
TK caters for a metro area while LH gives half decent food for a village... TK/DO&CO must have had 200kg of food to waste when TC-JII landed at IST this morning.

The airline I have been flying as of late has no trays and serves 6 course meals in J that last over 3 hours. I know exactly how much is leftover after a flight as I have seen it with my own eyes. I am sure TK is very similar.

Quoting Lufthansa747 (Reply 14):
Always enjoy your reports, keep posting. And dont fly on the Asian tag ons on LH, I would not feed the food on LH 779 CGK-SIN to my street dog...

Rest assured I have no intention of flying LH within Asia as I am never in that part of the world. But if I was, I will make sure I avoid them after your warning.

Quoting ojas (Reply 15):
Probably you got the best what LH can do!

Probably, but I try never underestimate what an airline is capable of offering.

Quoting ojas (Reply 15):
On those lines I'm telling you "SR103 don't crib about such a nice Y class, there are people in this world who travel Y on 16-17 hr flight on EK from DXB to IAH/SFO/LAX "

Yes, yes I know. Though I probably fly a lot more economy than you.  
Quoting ojas (Reply 15):
Let me translate this exact scenario if you were on the FRA - BOM flight.

* FA throws the meal at your tray
* You are bewildered and even more annoyed to find it is a veggie meal and you confront the FA about it.
* FA yells "Ze flight haas not been loaded with chicken .... Indians like only veggie"
* By the time you over come this shock the FA would have gone by.

You know that has actually happened to me on a flight to Frankfurt once. However it was not LH and the F/A was wearing a blue Sarong Kebaya.

Quoting Quokka (Reply 16):
You were certainly fortunate in having such a wonderful cabin crew. It is a common belief that LH crew are very efficient but not very warm.

It is and thats why I was so surprised at the service I received.

Quoting Quokka (Reply 16):
Do LH not offer different selections depending on the region in which you are flying?

If I am not mistaken there is a section of foreign films but I believe the library is available on every flight, there is no distinction.

Quoting Nimish (Reply 17):
One of your boarding passes has COP printed on it - is that CO platinum status or something else?

I am pretty sure COP stands for "Complimentary Upgrade".

Quoting Nimish (Reply 17):
but as I'm switching to CO's FFP this year, I don't know what will show up as yet...

CO's FFP or UA's FFP?  
Quoting LH4116 (Reply 18):
I'm sure most of us are familiar with Mr. Abrelosojos with his criticism that LH J class is the benchmark of how bad an international airline's J class can be in terms of pretty much everything they have to offer.

We are all entitled to have our own opinions.

Quoting LH4116 (Reply 18):
Meal service in J looked nice, portions seemed a bit small for J though. Also don't like the look of that exposed plastic tray, what happened to the linen?

the plastic tray really did not bother me much and portions were just the right sized for me.

Quoting LH4116 (Reply 18):
About the headphones, I completely understand your situation. I guess airlines should offer higher quality NC headphones. On the other hand, I guess your QC3's did the job very well?

They should and they don't even need to be BOSE. Look at the ones KLM offers, they work beautifully!

Quoting irregking (Reply 19):
after a quick look at all the boarding passes you have received I saw that the agent at LAX did not register your Continental Elite Card.

He may not have, but he definitely held it in his hands after asking for it. Also I think you mean JFK, not LAX. LAX-MUC in J would have been a much more relaxing experience for sure.

Quoting irregking (Reply 19):
... unless the lady at the lounge had something to do with it and upgraded you because she was previously asked by a supervisor or so to select status members at the lounge for upgrades but even that is kind of a long shot.

She was holding my Star Gold card at the time, so who knows. Maybe it was in the system, but I have no real way of telling.

Quoting irregking (Reply 19):
-The airline gives you everything you are entitled to incl. Priority tags on your luggage > best case scenario: no long waits at baggage carrousels!

I do wonder why the guy at check in did not do that. However I have not always been given a tag with Skyteam either so it kind of depends on the agent you get.

Quoting irregking (Reply 19):
-Your miles are being credited...

They were credited to my account within three days.

Quoting irregking (Reply 19):
I would have flown on 9W not only because of their modern aircraft but also because of their food!
But probably also because LH is my world everyday and I always crave to see something new.

Actually LH has a better IFE system than Jet so I would not go so far as to say "modern." Lufthansa's service is also more reliable than Jet which can be a complete disappointment at times.


User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 22, posted (3 years 6 months 4 weeks 21 hours ago) and read 19604 times:

Thank you for another superb trip report Herr SR193  

You should definitely keep on flying, so that we could see more of your detailed documentations here! Great pictures, with an excellent story, and of course, i'll say this again, my trip reporting would never have happened in the first place without yours  

Reading your report on LH definitely brought back countless memories of flying them trans-atlantic in the 80's. I have always thought Lufthansa to be an excellent airline, and it seems that they still maintain that today! ..

Quoting SR 103 (Thread starter):
something that would make the long arduous trip in economy a little more bearable.

Now Herr SR103, i am not so used to your Y class flying!  
Quoting SR 103 (Thread starter):
Take your bags over to the x-ray machine located there.”

This is so JFK!

Quoting SR 103 (Thread starter):
“Mr. SR 103, I have some good news for you today. You shall be flying with us in Business Class.”

Great gesture indeed. Nothing like that last-minute feeling of an op-up!  
Quoting SR 103 (Thread starter):
A blanket and pillow had already been placed on every seat along with an amenity kit and water bottle in the little holder behind the seat.

KLM had those metallic amenity kits many years back ... if LH copying KL or something?  
Quoting SR 103 (Thread starter):
I powered up the IFE to see what was on offer today

The screen looks very small!

Quoting SR 103 (Thread starter):
Lufthansa certainly excelled in this area

Good to know that they did excel in their meal offering. Otherwise, i do know someone that knows someone that knows someone in LH management that can do something about it     
Quoting SR 103 (Reply 2):
Movenpick ice cream

My favorite ice cream brand!

Have you tried the Movenpick restaurant? I remember eating there in Switzerland many years ago, and it is one of the best!

Quoting SR 103 (Reply 2):
I looked around and barely saw 30 people in the cabin. I decided to get up and head towards the rear of the aircraft. A gorgeous young brunette named Maria was walking down the aisle as I got up.

Nothing like a light flight when both passengers and crew are content!

Quoting SR 103 (Reply 2):
As the cart approached me, Stefanie looked at me and said,
“Hello sir, how are you doing today?”
“I am doing fine for the moment.”
“Are you a vegetarian by chance?”
“Your out of the non vegetarian aren’t you?”
“Yes sir, I am afraid so. Please accept my apologies.”
“That’s fine. Though how can you run out on such a lightly loaded flight?”
“You know, it’s embarrassing for me. They just did not load enough chicken. They always think everyone is a vegetarian on flights to India. Again, please accept my sincerest apology.”
“It’s quite all right, you will be surprised how often it happens even on other airlines in business class.”
“Thank you for your understanding sir. If you need anything, please just ask any one of us.”
Maria approached me with a tray in hand and placed it on my open tray table.
“I promise, it’s very good! It’s one of my favorite Indian meals.”
“Thank you, I am sure it will be just fine.”
“Sorry about running out of the chicken. Is there anything I can get you to drink, beer or wine?
“Could I please just have another coke.”
“Sure.”

I think the fact that the purser himself was making the rounds to inform everyone that they were out of one meal option shows that LH takes this seriously.

Quoting SR 103 (Reply 2):
The salad with balsamic dressing was fresh and perfectly fine. However, the bread roll was ice cold and on the stale side. The bowl of Raita (spiced yogurt) was perfectly fine, but it’s not something I enjoy all that much. Lifting off the lid revealed that the main course consisted of paneer (cottage cheese) gobhi masala (spicy cauliflower). Cottage cheese is one of my least favorite things in the world. The paneer and cauliflower mix were both a bit on the spicy side, however the rice was fluffy and nice. I can’t say I enjoyed any of it to be honest. I was even more horrified to see that the dessert was kheer (rice pudding). It was utterly tasteless and slightly dry, I did not bother having more than one bite

Too bad because the meal looked amazing from here!  
Quoting SR 103 (Reply 2):
“Since we ran out of your first choice for dinner, I thought you may want some extra snacks.”
I thanked her profusely for the treats. She even came back a few minutes later with another round just for me. How many times have you seen this kind of service in economy?

Great gesture! .. Well done Lufty!

Quoting SR 103 (Reply 2):
The box contained a warm croissant with some sort of shredded chicken in it. The second item was some sort of puff pastry with a vegetable masala filling. Both were pretty good and easily went down with the chai.

I think Lufthansa could have done better here. CX offers a little more substance in their snack boxes on HKG-DXB  


Thanks once again for a great report. I definitely hope to see more from you real soon!


Cheers,
Ron



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineflightsimboy From Canada, joined Sep 2005, 1247 posts, RR: 4
Reply 23, posted (3 years 6 months 4 weeks 11 hours ago) and read 19280 times:
Support Airliners.net - become a First Class Member!

Your trip report is one more reason Lufthansa is a great airline to fly with. I thought their cabin crews were excellent, and even though none of my flights had seat back videos, the great service seemed to compensate that.

Quoting SR 103 (Thread starter):
Airbus A340-642 (D-AIHZ)

Yummy   

Quoting SR 103 (Thread starter):
Once the Lufthansa 747-400 was clear of the taxiway, a rather shiny and new Alitalia A330 was towed into the first gate.

So there were two AZ flights at JFK at the same time?

Quoting SR 103 (Thread starter):
After what seemed like an endless parade of “the world’s largest airline” and their flying widgets, it was finally our turn to roar down the runway. I was really quite amazed at how silent the A340-600 was, definitely more so that the 777-300ER.

Have yet to experience the A340-600   

Quoting SR 103 (Thread starter):
Stefan saw I was awake and very kindly brought over a tray full of orange juice, apple juice, and water.

Nice touch!

Quoting SR 103 (Thread starter):
All of a sudden in mid thought the four Rolls Royce beasts leapt to life and kept getting louder. This was no ordinary speed adjustment; this was a go around.

WOO HOO!!

Quoting SR 103 (Thread starter):
Interestingly enough, this was on page 10 in the Lufthansa magazine. This months “From the Cockpit” article in Lufthansa’s in flight magazine was about go-arounds.

Deja Vu!

Quoting SR 103 (Thread starter):
Chief Purser Stefan came around to check on all the passengers today,

“Mr. SR 103, will you be making a connection in Munich?”
“Yes, I’ll be flying to Mumbai.”
“Ah yes, Mumbai does not leave till 11:30. So you should have a nice relaxing three hours in Munich. Please enjoy.”
“Thank you, I will.”
“I hope your flight was good with us today?”
“It most certainly was, thank you.”
“You are very welcome.”
He went on to passengers in the row behind to confirm their connections. Overall I thought this was a very nice gesture on his part to personally check up on everyone’s connections.

Nice touch again, Stefan!

Quoting SR 103 (Thread starter):
True to the captains word, we made a second approach to the runway a short while later. Just as before we descended from a blue sky into thick fog. I felt a thud which indicated we had touched down despite not being able to see much out of the window.

How magical!!

Quoting SR 103 (Reply 2):
Airbus A330-343X (D-AIKL) (Ingolstadt)

Another Yummy aircraft!

Quoting SR 103 (Reply 2):
I casually looked around, soaking in the atmosphere of being so up close and personal with one of my favorite aircraft of all time.

Up close and personal

Quoting SR 103 (Reply 2):
I have to say the crew were very proactive today and were walking around the cabin constantly making sure all of us were taken care of. The flight attendants brought around a tray of drinks every 45 minutes with a smile. To say I was impressed would probably be an understatement.
Quoting SR 103 (Reply 2):
However the most surprising fact regarding Lufthansa for me was their cabin crew. Genuine warmth and hospitality was abundant by each and every crewmember I encountered. Juliana, Sabine and Chief Purser Stefan showed that Lufthansa cabin crew not only smile, but also go above and beyond their normal duties to interact with passengers and make them as comfortable as possible. There is nothing better than a genuinely smiling flight attendant standing by your seat checking up on you. Even on the Munich – Mumbai sector in economy, the crew was constantly smiling and tried to take the extra step to please. Take for example Maria, who came by with the snack basket multiple times to make sure I was well fed due to the shortage of non-vegetarian meals. The crew were constantly in the aisles during the flight with drinks, something that is often missed in Business Class on most airlines. On both flights they took the time to ask me about my German skills, and were more than willing to speak English with me unlike a certain other leading European carrier.

Well done Lufthansa cabin crew! I think Lufthansa is going all out to prove they are a top European carrier, and heading into battle straight on with Emirates in all classes. While the latter has inconsistent service, Lufthansa is promising to deliver a consistent service on all flights. I hope someday I can fly Lufthansa again, and especially on their A340-600s


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6747 posts, RR: 77
Reply 24, posted (3 years 6 months 3 weeks 6 days 20 hours ago) and read 18928 times:

Great report with many nice pictures! Good to see you enjoyed your flights on LH.

Quoting SR 103 (Thread starter):
While the presentation of the Arctic Char was not much to look at, it was absolutely amazing!

The presentation is bad indeed, but taste is more important.

Quoting SR 103 (Thread starter):
My only complaint would have to be that I was expecting more substantial such as chocolate mousse or some sort of kuche.

Yes, that's what I thought, too.

Quoting SR 103 (Thread starter):
About halfway through the flight Maria was in the aisle with a basket full of snack mixes and Mozart marzipan chocolates.
“Since we ran out of your first choice for dinner, I thought you may want some extra snacks.”
I thanked her profusely for the treats. She even came back a few minutes later with another round just for me. How many times have you seen this kind of service in economy?

Very nice.

Quoting SR 103 (Thread starter):
Verdict: Lufthansa has been stereotyped by many members on this board as an unfriendly airline that gets you from point A to point B and nothing more. Having lived in Germany for a good portion of my life, I know Germans are generally stereotyped as being efficient but cold and unfriendly people. I went into this trip thinking that my flights on Lufthansa would be just another reliable and boring experience. How wrong was I!

Lufthansa has improved a lot. Back in October I flew LH long-haul again after a break of some 15 years and I was really impressed by the friendly and helpul flight attendants. And you get PTVs now on most long-haul aircraft...


PH



Nothing's worse than flying the same reg twice!
25 ba319-131 : Thanks, really enjoyed the read and pictures. - Indeed, lounge access during connections or to relax in before a long flight really makes a difference
26 Prinair : Nice report. I did notice on the picture which displays the space between the economy seat and the wall panel the long black cables which I assume are
27 Post contains images SR 103 : You'll have to introduce me to Herr SR193 one of these days... Oh jeez, thank you! Now your making me blush! Maybe you will see some more reports fro
28 MSS658 : Excellent trip report, love the details provided in this trip. I have had a similar Y experience on LH from MUC to MIA and the crew was awesome as wel
Top Of Page
Forum Index

Reply To This Topic A Mile & More With Lufthansa
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
CDG DUS With Lufthansa posted Tue Feb 17 2009 09:24:20 by LXfan
VIE - CLT Via MUC With Lufthansa A330 +PTV & Pics posted Sat Sep 20 2008 13:52:53 by Thegivenone
MAN-FRA-MAN With Lufthansa (W/Pics) posted Tue Jul 8 2008 13:36:47 by Alanelrfc
A Short Trip With Lufthansa/Austrian To Vienna (VI posted Sat Jan 12 2008 05:53:29 by Whisperjet
FRA-IST-FRA With Lufthansa (pics) posted Sun Jan 6 2008 10:47:54 by Caspritz78
BKK-KUL V.v. With Lufthansa (pics) posted Fri Aug 25 2006 17:09:49 by Levent
FRA-GRU With Lufthansa In First Class (Many Pics) posted Thu Sep 8 2005 06:57:17 by Magicalchaz
EZE-FRA-CDG With Lufthansa's A346 And B735 posted Thu Jan 27 2005 23:07:05 by Marambio
CLT-MUC- First Experience With Lufthansa posted Tue Jun 8 2004 15:51:58 by Av8rDAL
First Flight With Lufthansa posted Fri Apr 30 2004 16:10:38 by Kaitak

Sponsor Message:
Printer friendly format