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US Y BUF->PHL->FRA, Pleasant Surprises (many Pics)  
User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Posted (3 years 7 months 1 week 5 days 10 hours ago) and read 15066 times:

P E R S O N A L - I N T R O

I used a good point and shoot camera for most of the photos instead of my mobile phone. I hope the quality of the photos reflects this change!

This is my fourth trip report but my first featuring USAirways. Many years ago I flew USAirways as my primary carrier, but the merger with AmericaWest created a lot of problems and I looked for alternatives. I recently flew to Frankfurt and much to my surprise I was able to us my USAirways miles for an award ticket. Not only did the routing feature convenient flights, but as a Continental Platinum I have Star Alliance Gold membership which gave me access to Star Gold lounges. The icing on the cake was that January is the off-peak season for USAirways redemption so the entire trip in coach was only 35K miles! Having gotten used to Delta's program, with its useless SkyPesos, getting an award ticket to Europe for only 35K miles felt like hitting the jackpot!

As I was to find out...USAirways was full of surprises on this trip and has got me seriously reconsidering my airline of choice!

P R E - F L I G H T

I booked the award ticket through USAirways website. Compared to the dis-functional Delta award calendar, the USAirways website was a marvel of simplicity and efficiency. It was simple to search for flights and to find all the options and to pick the combination of flights that best suited my needs. Flying from BUF in winter I knew I wanted to have a long layover in PHL in case there were weather delays. A long layover would also enable me to enjoy the Envoy lounge in PHL, rumored to be not only the best USAirways lounges, but one of the best airline lounges in the U.S. period.

When making the reservation it allowed me to enter my Continental OnePass account number, despite using my USAirways Divident miles to book the ticket. Subsequently when I checked the reservation I could see my Continental number, but no indication that it recognized me as Star Alliance Gold. The website also did not allow the selection of a special meal and instead directs passengers to call reservations at least 24 hours before the flight to make a request.

The website did allow seat selection so I checked periodically and moved around to ensure an aisle seat with the window seat next to me empty. The transatlantic flights appeared pretty empty, but the CRJ-200 flight from BUF to PHL soon filled up with the exception of the exit row, which was reserved for USAirways' own elite fliers only.

Exactly 24 hours before my first segment, BUF to PHL, I received an email with a web check-in reminder. I took a look and it appeared that passport information could be entered for international web check-in, but I decided I would speak with a ticket agent at BUF so web check-in wouldn't be necessary. However the email was a good reminder to call reservations to request my MOML (Muslim) special meal.

I called the 800 number and after navigating the menu system was asked if I would be willing to take a survey when the call was completed, however the phone went dead. It could have been my mobile phone signal fading out and dropping the call. In any case it was not a good start to my trip!

I dialed again and got through to Patrick who sounded clear and friendly. He confirmed that my Star Alliance Gold status was showing on the reservation and unprompted said I would have lounge access in PHL before the flight. I then asked about lounge access in BUF as the BUF to PHL flight was part of an international itinerary. Much to my surprise Patrick answered with...

"Of course you can use the lounge in Buffalo too. We value you as a Star Gold member and you should enjoy all the privileges of being a Star Gold member while flying with us!"

Wait?! WHAT?! Which airline did I just call?! This surely couldn't be a USAirways representative!

I then asked about ordering a MOML meal to which Patrick replied...

"I'd be happy to check into that for you...[sounds of typing] yes Mr. BURJ that meal is available from Philadelphia and it is also available from Frankfurt. Would you like to request it for your flight there and for the return?"

At this point I looked around my apartment for the hidden camera because SURELY this had to be a candid camera skit...a polite and proactive USAirways agent, just didn't seem possible!

The day of departure arrived and it started snowing so I left early to allow plenty of time for the drive. Right before leaving I checked my reservation on-line to make sure there were no delays or cancellations. I was pleasantly surprised to see that the exit row of the BUF to PHL flight was now selectable and I was able to get an exit row aisle seat with the rest of the exit row completely empty!

Fortunately the drive was uneventful and I made it to Economy Lot B at BUF, which is a good distance from the terminal entrance, but offered a view of the tower in the distance. Unfortunately the lot has not been thoroughly plowed and cars were parked pretty haphazardly. The only available spots seemed to have about 6 inches of snow on them. I made my way to the nearest shelter and waited only 5 minutes before a shuttle bus pulled up.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6817.jpg
The bus shelter waiting for the free shuttle.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6818.jpg
View of the distant airport from the Economy B lot at BUF.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6819.jpg
Airport Shuttle, on the right of the photo some unplowed parking spots are visible.

The bus ride was short and I was soon at the departures level of the terminal.

C H E C K I N G I N

The Buffalo airport has a simple design with one terminal.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6820.jpg
View from the departures level looking out.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6821.jpg
Departure level with the escalators and elevator down to the arrivals/luggage claim level.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6822.jpg
USAirways check in desks located in the center right near the entrance to security.

The airport was not very crowded as I had a late morning departure and the busy time is early in the morning when there are numerous flights from BUF to various hubs operated by planes that spend the night parked at BUF.

I approached the desk for Envoy, Dividend Preferred, and Star Gold members and was immediately greeted by the ticketing agent who took my passport and started entering my information. I then asked about the nearest restroom. She pointed the direction and explained it was right before the entrance to the security check. She then said the unthinkable....

"If you'd like, feel free to go use it while I finish checking you in. Come right back to this desk when you are done."

My first gut response was to say "O.K. What airline is this and WHAT did you do with USAirways?!" but instead I thanked her and headed to the men's room!

When I returned she handed me my boarding passes and wished me a pleasant journey.

S E C U R I T Y and L O U N G E

Security at BUF has one entrance but then splits up into different lanes that you can choose from. At the front of each lane is a TSA checker and then there are more lanes to choose from for the actual security check. This setup allows for one to quickly see which security lanes are using the Nude-O-Scopes and choose accordingly!

I thought I had chosen wisely avoiding the lane with the large family and instead choosing the lane with the middle aged professional looking Canadian South Asian couple in front of me. Unfortunately, despite appearances, they had no clue how to prepare to go through the security check. Interestingly enough a Delta Connection flight crew arrived at our lane. The captain had no qualms cutting to the front of the line but the rest of the crew joined the back of the line.

I asked the first officer if he'd like to cut to the front but he seemed reluctant until I nodded to the couple in front of me and said "They will need a while to get ready anyways..." and he just smiled and said thanks and carried his bins to the front.

As I collected my items on the other side of the metal detector I looked around and didn't see anyone getting a "Freedom Grope"

USAirways has the only lounge at BUF and it is located directly after security in the middle of the one long terminal that composes BUF.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/Treo_011711_001.jpg
Map of BUF terminal taken with my mobile phone on my return to BUF. Note it is just one long terminal.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6823.jpg
View down one half of the terminal from the front of the USAirways lounge entrance.

I entered the lounge which looked small but uncrowded and gave my boarding passes to the lounge attendant (or lounge dragon as they are sometimes called!). She then started typing away at her computer and I was starting to get nervous that I'd be turned away despite what Patrick had said on the phone.

The dragon then looked up, passed me my boarding passes back and said....

"Here you go Mr. BURJ. Both your flights are scheduled for on-time departures today. You'll be arriving at the F terminal at PHL, are you familiar with the airport and how to transfer between terminals?"

Finding myself again surprised by the level of customer service it took me a second to reply with "Yes, I've taken the shuttle bus before, thanks! Do I need a password for the wifi?" She then gave me a T-mobile card and pointed out where the food and drinks were located.

I claimed a table with my stuff and setup my computer and then got some coffee and a muffin for breakfast.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6830.jpg
Coffee and food station. There were fruit, muffins, and instant oatmeal for breakfast.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6827.jpg
Bar with self sever water and O.J.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6826.jpg
One sitting area.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6825.jpg
Table near electrical outlet and window.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6832.jpg
Lounge breakfast! I did have some oatmeal just to be healthy!

After a little while I noticed the snow was only getting worse and started to worry. I asked the lounge dragon if my flight was still on time and she assured me it was and that "Buffalo knows how to handle snow!"

Sure enough looking out the window I saw the snow, but BUF was operating as normal.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6831.jpg
JetBlue jungle jet.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6835.jpg
Not my CRJ, but a similar one enjoying the snow covered apron!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6834.jpg
The caravan of snow plows keeping the runways clear! Maybe ATL and LHR should invest in some of these and hire BUF ground staff to teach them a thing or two about dealing with the snow and ice!

While I was waiting a few middle aged women approached the bar and a lounge dragon went behind the bar and they had a short conversation about free booze. Apparently the lounge now follows the United and Continental lounge model, where some booze is free but the good stuff has to be purchased. The women were surprised and were pleased to be able to get free booze at 10:30 am.

[Edited 2011-01-24 01:32:08]

[Edited 2011-01-24 01:33:04]

[Edited 2011-01-24 01:40:20]

24 replies: All unread, jump to last
 
User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 1, posted (3 years 7 months 1 week 5 days 10 hours ago) and read 15044 times:


USAirways 3997
BUF to PHL
CRJ-200
Departure 11:20 am
Arrival 12:30 pm


I left the lounge and arrived right before the 10:50 am boarding which gave me time to get my pink valet check tag. Despite a fairly full flight, boarding was quick and easy. The pilot came on and said that we would need 20 minutes for de-icing and that we would try to depart the gate early. He introduced himself as Steve and the first office as Randy and the sole FA as Diane.

Fortunately the exit row remained empty and it gave me time to look around the cabin and take some pictures. I noticed the cabin was beat up and a little dirty, this was more like the USAirways I had expected!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6838.jpg
The hearty BUF ground crew handling the valet checked bags.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6842.jpg
The overhead panel, note the missing air flow adjustment on the nozzle head.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6844.jpg
I really HOPE that is a coffee spill stain!

Sure enough push back was 5 minutes before our departure time and the pilot came back to announce we were second in line for de-icing. The FA announced that electronics should still be turned off and that the flight time was only 43 minutes and that the de-icing was accounted for in the schedule so we should still arrive in PHL on time.

Much to my surprise the FA, Diane, proceeded to do a full beverage service on a 43 minute flight! I got a club soda and even got the whole can! There were no snacks, but at least the drinks were free! At one time USAirways was charging for drinks, even water!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6840.jpg
My club soda and the in-flight magazine.

The flight was short and uneventful. The landing was smooth and we proceeded to our gate in the F terminal. Most passengers then had to do the valet check line-up in the jetbridge. This is where we all line up single file on one side of the jetbridge and wait for the valet checked bags to be brought from the plane and put on the jetbridge one at a time.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6846.jpg
Jetbridge valet check line-up.

P H L A I R P O R T...and lounge hopping!
I finally entered the F terminal of the Philly airport. For those of you who have not had the pleasure, the F terminal is designed for regional flights, it is small and feels a lot like a large, nice, bus terminal. It is not physically connected to the rest of the airport. To reach the other terminals you can either walk, which entails leaving security and then re-entering or you can go to gate F10 and take a shuttle bus.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6847.jpg
Heading towards F10, definitely has the feeling of a nice bus terminal!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6848.jpg
One of many regional jet gates!

Arriving at the F10 gate area I saw the large information desk and the large number of displays that give all the flight information. Else where in the F terminal they only display the flight information for flights arriving or departing from the F terminal.

I noticed the large line and decided to visit the F terminal lounge up on the second floor.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6849.jpg
Flight information for all the flights at the airport. You need to know which terminal your connection leaves from so you take the right shuttle bus.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6850.jpg
Long line for the shuttle bus to the A and B terminals

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6857.jpg
View of F10 from the second floor landing leading to the airline lounge and crew lounge

The elevator up to the second floor looks like, well what you would expect for Philadelphia. The second floor landing has the entrances to the USAirways lounge and to a crew lounge.

The F terminal lounge dragon welcomed me to the lounge and pointed out that I would be able to visit the Envoy lounge when it opened at 1:30 pm. The F terminal lounge is small but nice enough. It does offer a view of the city of Philadelphia in the distance. In terms of food and drinks it was almost identical to what I saw in BUF, except now they had party mix, chips, and cookies.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6853.jpg
Familiar setup.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6854.jpg
Light snacks.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6856.jpg
Philadelphia in the distance.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6855.jpg
More regional jet gates, some aircraft in the old USAirways livery.

While I was in the lounge I ducked into the men's room and took some pictures, since it wouldn't be a Burj trip report without airport bathroom pictures!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6851.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6852.jpg

After a little while I headed down to F10 which had cleared out and waited for a shuttle bus.

Parked a little ways off were two types of buses, the traditional ones and larger more modern looking buses.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6859.jpg
Traditional buses.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6858.jpg
New high-tech looking buses.

After a few minutes one of the new style buses showed up to take us to the A terminal. The trip took about 10-15 minutes but did allow for a nice view of the apron.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6861.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6860.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6863.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6864.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6865.jpg

It was then quite a walk from the bus stop to the Envoy lounge! On the way I passed some artwork and the British Airways lounge.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6866.jpg
Funky artwork.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6867.jpg
A dark British Airways lounge.

Finally I found how to get up to the Envoy Lounge. There is an elevator, stairs that wrap around the elevator, and escalators!http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6868.jpg

Right next to the escalators is a HUGE lego replica of the liberty bell!
http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6869.jpg

At the top of the stairs and escalators is a landing which actually has several rocking chairs and an EXCELLENT view of the aprons and runways. This little hide away is probably one of the best kept secrets at PHL as this is a public area.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6885.jpg

Fortunately I had access to the Envoy lounge which is USAirways international departure lounge. To access this lounge you must be departing on an international flight in addition to having normal lounge access. If you are connecting through PHL on domestic flights, not matter what your membership or status you are not allowed in the lounge. You are also not allowed in this lounge if you arrive on an international flight. It is for departures only.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6874.jpg
The Envoy Lounge is HUGE! This is just about half of the lounge.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6875.jpg
Full bar with bartender.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6878.jpg
Back wall with entrances to luggage storage area, work area, and bathrooms.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6876.jpg
A VERY impressive selection of cold foods.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6872.jpg
This half of the lounge was closed at first but was opened up later.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6879.jpg
It isn't a good airline lounge unless it has at least one HUGE airplane model!

The lounge was excellent and really lived up to its reputation! Not only was the wifi free, but there was no need for a t-mobile card this time, just click on the "Envoy Lounge Guest" button on the t-mobile start page.

The lounge staff were all older women. For the first half hour after the lounge opened they were quite loud talking back and forth with each other from a distance. After a little while, when more passengers arrived, they fortunately quieted down.

As much as I wanted to stay, I eventually left and started the LONG walk to my gate which was at the very end of the A terminal East wing.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6887.jpg
http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6886.jpg

I arrived at the gate and was able to get a nice shot of the A330 that would be taking me to Frankfurt.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6888.jpg



USAirways 700
PHL to FRA
Boeing A330
Departure 4:35 pm
Arrival 6:20 am


The gate area was not empty, but was not too crowded either. There was a large group standing in front of the gate. About 40 minutes before departure the agents called for people with children and those needing extra time. They repeatedly asked for people to have their boarding passes out and their passports open to the picture page.

Next was Envoy boarding and finally they called for the Dividend Preferred and Star Gold passengers. There were two lines and I managed to be behind a European woman go waited until she got to the gate agent and then took 5 minutes to find her passport and boarding pass. Upon entering the plane she then had to find her boarding pass AGAIN to show to the FA who greeted everyone at the door.

She was in row 35 and I followed her down the aisle as I was in row 31. She stopped after a few rows and looked at the row number. It clearly said 10. She then went a few more rows and stopped AGAIN to look at the row number. SURPRISINGLY after going 5 rows it somehow only managed to be row 15! At this point I finally said.

"Row 35 will be at the back of the plane."
"Oh I know" she replied. After which she went about 5 more rows and STOPPED to check the row number! At this point I could see another FA waiting further down the cabin who saw all this and just smiled and looked at me and gave a little "What are you going to do?" shrug.

I finally got to my seat and had a chance to look around the cabin. The blue leather was nice and the individual AVOD screens were small but a welcome amenity for a trans-Atlantic flight! A few years ago I flew Delta on a 767 from JFK to IST and there was no AVOD and that was a much longer flight!

I dropped off my bag and headed to the back galley and to find a few more FAs. As I usually do on long flights, I gave them boxed chocolates and they all seemed really surprised and really happy! They thanked me and asked me if I wanted anything before take-off. Being thirsty I just asked for some water and was surprised when they handed me an entire bottle and said "This should last you through the flight!" They then asked if I was a USAirways frequent flier and I admitted that I used to be but hadn't flown USAirways in a while but had been impressed so far. One asked me specifically to come back and chat after the dinner service so they could hear my opinion of USAirways versus other airlines.

When I got back to my seat it started to sink in that the seats were SMALL and the pitch was REALLY tight! Later I confirmed on seat guru that the USAirways A330s economy seats are only 17" wide, the same as a CRJ-200! Fortunately the flight was only about 1/3 full and the seat next to me was empty. I put down the tray table and noticed that even on the empty seat the tray hit the arm rests and never was completely flat!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6889.jpg
Attractive blue leather and small personal AVOD screens.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6890.jpg
View from my seat.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6893.jpg
REALLY tight fit! Notice that tray can not lie flat because of the arm rests being so close!

Push back was on time and we were #1 for take off so after a short taxi we were off. The climb out seemed to be pretty shallow with lots of turns.

The captain came on and said there was good weather and we would probably be early into Frankfurt. The FAs came through selling headsets for $5 or 4 euros! The seats had two prong jacks so even people who brought their own would have to settle for mono sound unless they had an adapter or paid the $5! Ah, there was the USAirways from the past that I once knew so well!

The IFE ended up not being turned on until about 1 hour into the flight which was a little annoying. It is called "Overture" and uses controllers in the arm rests, not with touch screens. The choice of movies, shows, and songs were actually pretty limited. It was fine for a transatlantic flight, but if USAirways ever starts transpacific routes they need to greatly increase the selection!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6908.jpg
USAirways Overature IFE, easy to use but limited selection!

The pilot came on again when the seat belt sign was turned off with the standard warning that belts should be worn whenever seated. He then proceeded to give the current score for the Steelers vs Ravens football game!

I noted that the same FA was doing all the announcements in English and in German.

The food and beverage service then started from the very front of economy, not from the front of the cabin. However some beverage service was also started from the back of the cabin with an FA going back and forth with drinks but without a cart. I was concerned that my special meal was not delivered first and was afraid it would be delivered after all the other meals were distributed.

However it appeared that the carts had all the normal meals and the special meals and they were handed out to the appropriate people.

Unsurprisingly USAirways uses the same special meal to fill in for several different requests, including vegetarian, Muslim, etc.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6895.jpg
Meal tray. The special meal appeared to have the normal fruit slices for dessert but with some coconut shavings on top!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6904.jpg
The multi-use special meal main course!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6906.jpg
It is a good thing that I like asparagus and artichoke heart!

After the meal service I went back to the galley and chatted with various FAs. I found out that most of them had started with PSA and had about 30 years of seniority. The youngest FA had only 19 years of seniority but was able to hold this trip as she was the German speaker on-board. We discussed the history of USAirways and our experiences. They were pleased to hear that I had been pleasantly surprised by my experiences on this trip. Unfortunately the USAirways East vs West (east being pre-merger USAirways and west being pre-merger AmericaWest) divide was still alive and well. The FAs said they were seeing less animosity between flight attendants, however the pilots are still very divided and unhappy with each other.

Other topics included dealing with jet lag, commuting, and the importance of airline alliances. The FAs were well aware of what membership to Star Alliance meant to USAirways.

After a brief nap breakfast was served 1 hour before landing in Frankfurt. It consisted of a beverage service and a warm pastry. I was hoping they would throw in an apple or banana just to make it healthy!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6907.jpg
"Breakfast" but at least it was warm.

The landing was smooth but it was still dark in Frankfurt when we arrived at 6 am. Fortunately passport control was quick and easy and I was finally at FRA! Arriving this early in the morning meant I had plenty of time before I needed to be anywhere or before I could check in at my hotel so I got to see the airport. I'll stop now and post those photos later.

C O N C L U S I O N S

I have to admit that USAirways really surprised me! I had very low expectations. As I look back objectively now, the hard product definitely matched my low expectations. However the soft product went a long way in making up the short comings. USAirways serves as an excellent example that good customer service is easy and relatively cheap to provide but can make a HUGE impact. Am I ready to jump ship from Delta for USAirways? Not quite yet as Delta still has the superior domestic hard product. However if Delta fails to fix their award calendar it might make sense to jump ship for United/Continental knowing that I can take USAirways flights and have them count towards my United account.

Delta would be wise to realize they they don't have a monopoly and their "Southern Hospitality" is not as unique or special as they would like to think. Perhaps USAirways can make a go of being a hybrid LCC, something akin to Air Asia and Air Asia X, offering a lot flights and destinations at low prices. They could be a LCC with the advantage of Alliance membership and without the negative stereotype of Ryan Air or easyJet.

[Edited 2011-01-24 01:45:48]

[Edited 2011-01-24 01:46:44]

User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 2, posted (3 years 7 months 1 week 5 days 9 hours ago) and read 14917 times:

E X T R A S!

O.K. some quick extra photos...

Arriving at FRA at 6 am I really wanted a shower but the Lufthansa arrival lounge is not a Star Gold lounge is actually quite restrictive in who they allow in.

According to the Frankfurt website there is a pay shower facility available landslide so I decided to give it a try. The shower room is located at the end end of the large public mens bathroom and I was surprised that the female attended asked me to follow her and went ahead and entered the men's room unannounced and led me to the back to unlock the shower room. The room itself had a sink and hair dryer, but was otherwise very small and very utilitarian!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6910.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6911.jpg

I then did some exploring and found the FRA has a "City Mall" which has a Hooters and a small grocery store right across from each other!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6954.jpg
A sign claimed they served American Breakfast.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6965.jpg
Entrance to small grocery store.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6962.jpg
Hot food sold in the grocery store.

The City Mall also has the office for the Airport Tours. The tours are conducted in German but are definitely worth taking even if you do not speak German. The mini-tour (which you do NOT need a reservation for) involves taking a bus around the apron and seeing the planes up close!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6916.jpg
Airport tour office sign in the City Mall.

Close ups of the Lufthansa A380 from the tour bus!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6922.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6924.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6925.jpg


The flight back was very similar to the flight to Frankfurt. Again the MOML meal was a generic vegetarian meal, but at least it was a little spicy.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6991.jpg

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6993.jpg


The pre-arrival snack was a small turkey sandwich, or for the special meals we got a sandwich with three slices of cucumber and two slices of tomato.

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM7000.jpg

On the day of my departure from FRA there was horrible fog and after take-off I got this nifty photo showing the fog hanging over the valleys down below!

http://i895.photobucket.com/albums/ac157/Burj_bucket/fourth_report/HPIM6990.jpg


User currently offlineCXB77L From Australia, joined Feb 2009, 2609 posts, RR: 5
Reply 3, posted (3 years 7 months 1 week 5 days 5 hours ago) and read 14434 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Nice report. Just one thing ...

Quoting burj (Thread starter):
Boeing A330

   



Boeing 777 fanboy
User currently offlineakhmad From Netherlands, joined Sep 2005, 2461 posts, RR: 53
Reply 4, posted (3 years 7 months 1 week 5 days 2 hours ago) and read 14046 times:

Hi Burj,

Well, I have to admit that the title of your TR really does justice to the US crew members. I am impressed by their service minded spirit. On the ground and in the air. Of course, you contributed yourself to the whole experience.

US stands out from DL by doing the beverage run. I can remember the experience of fellow A.netter Matthew (767747) on board of DL on a 50 minute flight. However, I am disappointed about the US transatlantic service in Y. I would not mind them charging EUR 4,- for a headset, but such limited legroom can be a torture!

I appreciate your useful information about transferring in PHL and the FRA airport tour. I did not know about the last one. Many thanks for that!

Wonderful installment. I really enjoyed it. Thanks again!

Cheers,
Suryo



Friends forever
User currently offlinelychemsa From United States of America, joined Oct 2009, 1199 posts, RR: 3
Reply 5, posted (3 years 7 months 1 week 5 days 1 hour ago) and read 13982 times:

LOL I cannot believe they charge $5 for the headsets on an international flight.

The 35,000 mile award is great deal however they don't go to GVA. AA have a 40,000 winter award.

Delta has the worst frequent flyer program. In the winter I need about 60,000 / 70,000 miles to get to GVA vs. 40,000 on AA. In the summer between 90,000 and 120,000 vs. 60,000 on AA and 55,000 on CO / UA.


User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 6, posted (3 years 7 months 1 week 5 days ago) and read 13761 times:

Quoting CXB77L (Reply 3):
Nice report. Just one thing ...

D'oh! Didn't catch that typo! I reused the template I created for all my trip reports and the last one I did was on a Delta Boeing 777... I'm afraid to see how many other typos I have in this trip report as I was working on it late at night!


User currently offlineKingFriday013 From United States of America, joined May 2007, 1297 posts, RR: 9
Reply 7, posted (3 years 7 months 1 week 4 days 21 hours ago) and read 13377 times:

Great report! I've always said US Airways was good if you gave them a chance, you did and your report just proves what I've been saying! While they may not always be the most reliable, they're cheap, they have a ton of flights, they go everywhere I need to go, and they're friendly about it too.

Quoting burj (Thread starter):

Much to my surprise the FA, Diane, proceeded to do a full beverage service on a 43 minute flight!
Quoting akhmad (Reply 4):
US stands out from DL by doing the beverage run. I can remember the experience of fellow A.netter Matthew (767747) on board of DL on a 50 minute flight.

I fly ROC-NYC relatively often (which is slightly shorter than BUF-PHL), and usually they do a beverage cart run, even on DL. Two of the last three I flew direct though they didn't do it because of turbulence (on a Chautauqua ERJ) and the other time was because it was a Comair CRJ-900 and there wouldn't be enough time to get to everybody. However, the third one was a not-so-full CR9 and they managed to do a service. (This isn't in any particular order... it was CR9 w/o food, CR9 w/ food, ERJ.) In the past, I've flown JFK-ROC on Comair CR1s and they managed to do two snack runs on both of those flights. On US Airways to/from LGA, it's either a Piedmont Dash 8-100 (37 seats) or an Air Wisconsin CRJ-200 (50 seats), and the several times I've taken them they always did a beverage run. No snacks on US though.

On B6 to JFK, they have a reduced ("express," I think they called it? I flew them JFK-BUF-JFK back in 2007 I think it was) beverage and snack service, which really wasn't anything good, I think they had three or four drink options and two or three snack options (while that's standard on most other carriers, the limited beverage options left me drinking water).

-J.



Tho' I've belted you an' flayed you, By the livin' Gawd that made you, You're a better man than I am, Gunga Din!
User currently offline767747 From United States of America, joined Jan 2005, 1935 posts, RR: 24
Reply 8, posted (3 years 7 months 1 week 4 days 16 hours ago) and read 12883 times:
Support Airliners.net - become a First Class Member!

Really nice report, Burj! Wow, I'm impressed with the level of customer service with US Airways!

Quoting burj (Thread starter):
Having gotten used to Delta's program, with its useless SkyPesos, getting an award ticket to Europe for only 35K miles felt like hitting the jackpot!

I agree! Yeah, Delta makes it harder and harder to cash in miles ...

Quoting burj (Reply 2):
USAirways East vs West (east being pre-merger USAirways and west being pre-merger AmericaWest) divide was still alive and well. The FAs said they were seeing less animosity between flight attendants, however the pilots are still very divided and unhappy with each other.

Interesting to read this! Wow, and to think was the merger was quite a few years old now.

Quoting akhmad (Reply 4):
US stands out from DL by doing the beverage run. I can remember the experience of fellow A.netter Matthew (767747) on board of DL on a 50 minute flight.

Thanks, akhmad for the reference!  

Matthew (767747)


User currently offlineLoubert From United States of America, joined Aug 2010, 61 posts, RR: 0
Reply 9, posted (3 years 7 months 1 week 4 days 16 hours ago) and read 12877 times:

Nice Report!

I grew up in Buffalo and still visit there a few times a year, so I am well acquainted with BUF. Yet I have never seen the inside of the US Airways Lounge and have been curious as to how nice the lounge was, at least until your trip report! So thank you for that glimpse behind the mystery door.

Quoting burj (Thread starter):
After a little while I noticed the snow was only getting worse and started to worry. I asked the lounge dragon if my flight was still on time and she assured me it was and that "Buffalo knows how to handle snow!"

Yeah, they certainly do a commendable job of clearing the runway. I'm sure there are statistics out there to prove or refute it, but anecdotally, I've been delayed at BUF far more often during the summer because of thunderstorms than during the winter.


User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 10, posted (3 years 7 months 1 week 4 days 9 hours ago) and read 12524 times:

Quoting KingFriday013 (Reply 7):
Great report! I've always said US Airways was good if you gave them a chance, you did and your report just proves what I've been saying! While they may not always be the most reliable, they're cheap, they have a ton of flights, they go everywhere I need to go, and they're friendly about it too.

Glad you liked the report! Actually doing a little digging and USAirways has actually done quite well lately in terms of on-time arrivals, lost luggage, and consumer complaints. They are the best at all of those...but they are definitely not the bottom of the barrel (any more).

Quoting 767747 (Reply 8):

Really nice report, Burj! Wow, I'm impressed with the level of customer service with US Airways!

Thanks! I was impressed too and I hope they keep it up!

Quoting 767747 (Reply 8):
I agree! Yeah, Delta makes it harder and harder to cash in miles ...

Don't get me started! Actually it is EASY to use your miles...you just have to use at least 3x or 4x what other airlines ask...hence the nick name "SkyPesos"... I just feel bad for people who save over the years and maybe even get fooled into getting the Amex Delta card and thing that they are actually going to get that award ticke to Hawaii for any kind of reasonable amount of miles!

Quoting Loubert (Reply 9):
Nice Report!

Thanks! Glad you liked it!

Quoting Loubert (Reply 9):
I grew up in Buffalo and still visit there a few times a year, so I am well acquainted with BUF. Yet I have never seen the inside of the US Airways Lounge and have been curious as to how nice the lounge was, at least until your trip report! So thank you for that glimpse behind the mystery door.

I have to say USAirways actually has some nicely furnished lounges...the snacks in the normal lounges are a joke...which is why they are probably so strict in terms of who can get into the Envoy Lounge! LOL!

Quoting Loubert (Reply 9):
Yeah, they certainly do a commendable job of clearing the runway. I'm sure there are statistics out there to prove or refute it, but anecdotally, I've been delayed at BUF far more often during the summer because of thunderstorms than during the winter.

I'd believe that! I was amazed at how efficiently their winter operations seemed to be running! Granted it was a weekend and not the busy time...but the site of all the plows going back and forth on the runway was pretty nifty!


User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Reply 11, posted (3 years 7 months 1 week 3 days 23 hours ago) and read 12068 times:

Hey thanks for taking the time and writing such a nice detailed report! Loved the pictures and the detailed writing, wish all trip reports were this good. Haven't flown internationally on US in awhile, so it's nice to see that you had a decent experience all around. Happy future travels!

User currently offlineCoachClass From United States of America, joined Jan 2010, 431 posts, RR: 0
Reply 12, posted (3 years 7 months 1 week 3 days 18 hours ago) and read 11854 times:

I always enjoy reading your trip reports. I have flown US Airways and AmericaWest domestically for many years and have usually had an ok to good experience with a couple of horrible ones including a couple of flights with no water for hand washing in the loo, but rolls of hand sanitizer wipes instead. For some reason, that grossed me out although maybe it was more hygienic--I don't know. I think the overall domestic product in Y is about the same as American Airlines. I have stopped flying AA to Europe.

Which leads me to say that I have become a snob regarding flying to Europe on US Air. I never have and never will because of all the negative things I've heard or read and because of my domestic experiences with them. I will pay more if necessary to avoid them for an 8-12 hour flight. Their in-flight videos don't even have air shows and they nickle and dime you for everything, it seems, across the Atlantic. Even American and DELTA don't charge for the headsets TATL and Delta gives free beer and wine. And, 17" wide seats on an A330-300 with 31" pitch is inexcusable.

I know that you took US because of the FF award, but I bet if you called up and asked for a LH flight you would have been successful, as I have done a number of times with UA. I would really like to read your trip report using LH on an A330 or A340. (Some of LH's a/c do have 31" pitch, especially the A340-600 which I try to avoid.) The LH B747 leaves a lot to be desired although their personal in-flight service is just as good . I'm sure the LH F/A's would be flattered and grateful for your famous box of chocolates.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6782 posts, RR: 77
Reply 13, posted (3 years 7 months 1 week 3 days ago) and read 11453 times:

Interesting report about your trip to FRA. I once flew MUC-PHL-MUC on US' 762 (old cabin) and I guess I had much more space on these birds than you had on the A330.

Quoting burj (Thread starter):
Later I confirmed on seat guru that the USAirways A330s economy seats are only 17" wide, the same as a CRJ-200!

That's quite poor.

Quoting burj (Thread starter):

The IFE ended up not being turned on until about 1 hour into the flight which was a little annoying. It is called "Overture" and uses controllers in the arm rests, not with touch screens. The choice of movies, shows, and songs were actually pretty limited. It was fine for a transatlantic flight, but if USAirways ever starts transpacific routes they need to greatly increase the selection!

The IFE should be better on the new A332s. Hopefully the A333s will be retrofitted. Was an airshow available?

Quoting burj (Thread starter):
It is a good thing that I like asparagus and artichoke heart!

Wow, that doesn't look good at all...and the portion is really small.

Quoting burj (Thread starter):
After a brief nap breakfast was served 1 hour before landing in Frankfurt. It consisted of a beverage service and a warm pastry. I was hoping they would throw in an apple or banana just to make it healthy!

They call this breakfast?

Quoting burj (Thread starter):
The pre-arrival snack was a small turkey sandwich, or for the special meals we got a sandwich with three slices of cucumber and two slices of tomato.

Another disappointment, I would say.


PH



Nothing's worse than flying the same reg twice!
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6216 posts, RR: 11
Reply 14, posted (3 years 7 months 1 week 2 days 21 hours ago) and read 11278 times:

Thank you for sharing, I am glad to hear you had some good flight attentants on your tatl segments (like all airlines we have some good apples and bad apples).
I agree with you, we need to upgrade the hard product on our tatl (and domestic) aircraft. I think hadphones on tatl flights should be free of chatge and a couple of coach rows should be removed on the 333. Additionally, economy meals should have larger portions, last time I crossed the pond from LGW to CLT I was hungry halfway through the flight. I remember when those birds were introduced, it was a great in-flight experience-alas times have changed. By the way the 332 does have a moving map in the PTV's.

Regards,

Chepos



Fly the Flag!!!!
User currently offlineskoker From United States of America, joined Apr 2006, 439 posts, RR: 1
Reply 15, posted (3 years 7 months 1 week 2 days 18 hours ago) and read 11146 times:

burj!

You were in BUF and didn't call? Haha just kidding with you.

Awesome trip report, loved the pics and I *finally* got to see the inside of the US Airways lounge.

Sadly US just let 21 people go in the BUF station, it's a shame, they were great people to work with. DL cannibalized the BUF-NYC market along with jetBlue. LGA and it's frequent CXL's just couldn't keep up, DL stepped up the equipment from CRJ-200's to the -900 to help out with EDIC times during JFK WX.


User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 16, posted (3 years 7 months 1 week 2 days 10 hours ago) and read 10849 times:

Quoting Bridogger6 (Reply 11):

Hey thanks for taking the time and writing such a nice detailed report! Loved the pictures and the detailed writing, wish all trip reports were this good. Haven't flown internationally on US in awhile, so it's nice to see that you had a decent experience all around. Happy future travels!

Thank you for reading it... Putting these trip reports together does take a decent amount of time so it feels worth it when people comment on them!

Quoting CoachClass (Reply 12):
I always enjoy reading your trip reports.

It makes me so happy to hear this! Alas this is probably my last trip report for a while as I am only doing domestic Delta flights in the near future...but maybe I'll do a TR if something exciting happens on them....

Quoting CoachClass (Reply 12):
I will pay more if necessary to avoid them for an 8-12 hour flight. Their in-flight videos don't even have air shows and they nickle and dime you for everything, it seems, across the Atlantic. Even American and DELTA don't charge for the headsets TATL and Delta gives free beer and wine. And, 17" wide seats on an A330-300 with 31" pitch is inexcusable.

I was surprised they didn't have air shows/flight info! I agree that charging for headsets on an int'l flight is really poor form and especially charging $5 for such cheap sets! I wouldn't have minded as much except for the two pronged jacks, people with their own headsets were up a creek unless they had an adapter! As a non-drinker the booze issue wasn't a concern for me...but the small seats really were! As a larger guy if I had someone sitting next to me it would have been a pretty miserable experience! I think it is key to think of USAirways as the trans-Atlantic LCC...they just better be pricing their tickets accordingly!

Quoting CoachClass (Reply 12):
I know that you took US because of the FF award, but I bet if you called up and asked for a LH flight you would have been successful, as I have done a number of times with UA.

I considered that but the low awards on LH (or other *A carriers) was still going to be 50K miles...where as USAirways has the "off-peak" award for 35K! Had USAirways wanted 50K I would DEFINITELY have chosen another *A carrier over them!

Quoting CoachClass (Reply 12):
(Some of LH's a/c do have 31" pitch, especially the A340-600 which I try to avoid.)

Funny you mention that! In the two seats in front of me was a tall German guy and I was joking with him that as a U.S. carrier USAirways should know Americans need more space! He said he had flown Lufthansa and their seats are just as bad...I guess he had been on their A340-600 too!

Quoting CoachClass (Reply 12):
I'm sure the LH F/A's would be flattered and grateful for your famous box of chocolates.

I'll keep that in mind if I ever fly LH.... Although when I flew KLM and gave them chocolate they really did look at me like I was a space alien!

Quoting PlaneHunter (Reply 13):
Was an airshow available?

Nope, no airshow, just a few movies and a few TV shows...and some of the movies were actually pretty old!

Quoting PlaneHunter (Reply 13):
...and the portion is really small

They really were! I didn't mind as I had eaten quite a bit in the Envoy Lounge in PHL and in the a Senators lounge in FRA before each flight...

Quoting PlaneHunter (Reply 13):
They call this breakfast?

Actually I think they did NOT call it breakfast but a "pre-arrival snack" or something...most other airlines would have called it breakfast and thrown in a piece of fruit or something!

Quoting PlaneHunter (Reply 13):
Another disappointment, I would say.

Yeah I remember unwrapping the sandwich and wondering if there was anything in it, which is why I counted the cucumber and tomato slices and took the picture!

Quoting chepos (Reply 14):
I think hadphones on tatl flights should be free of chatge and a couple of coach rows should be removed on the 333. Additionally, economy meals should have larger portions, last time I crossed the pond from LGW to CLT I was hungry halfway through the flight.

I would have been hungry too if I hadn't eaten in the lounges before the flights! As for the free headphones and more space...it is one of those things where if you are going to be the cheapest...you can get away with the nickle and diming...BUT if you charge as much as CO, DL, UA, etc...you need to have comparable products (both hard and soft).


User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 17, posted (3 years 7 months 1 week 2 days 10 hours ago) and read 10844 times:

Quoting skoker (Reply 15):
You were in BUF and didn't call? Haha just kidding with you.

Dude! I totally was thinking of messaging you the day before but with the crazy weather I figured it would be tough to meet up.... Next time for sure!

Quoting skoker (Reply 15):
Awesome trip report, loved the pics and I *finally* got to see the inside of the US Airways lounge.

You know I totally would have taken more pictures if I had known people were really curious...there was actually another half of the lounge with more seating but there were people there so taking pictures would have been a little tricky! But the decor basically looked the same as what I had in the pictures.

Quoting skoker (Reply 15):
Sadly US just let 21 people go in the BUF station, it's a shame, they were great people to work with. DL cannibalized the BUF-NYC market along with jetBlue. LGA and it's frequent CXL's just couldn't keep up, DL stepped up the equipment from CRJ-200's to the -900 to help out with EDIC times during JFK WX

I had read that US was laying people off...I think they are laying people off from BOS too... Thanks for the info about the BUF market...it is really amazing how competitive it is compared to ROC and SYR! Actually SYR is getting expensive! I think because Airtran flies to ROC that keeps prices there in check....

Goodness only knows that the prices at ITH only went down once they got CO service...so with three airlines that seemed to be enough competition to push the prices down!

[Edited 2011-01-27 01:24:11]

User currently offlinemon330 From United Kingdom, joined Nov 2000, 80 posts, RR: 0
Reply 18, posted (3 years 7 months 1 week 4 hours ago) and read 10033 times:

Hi

Really enjoyed reading your report, as I often use the USAirways A330 service out of MAN to connect in PHL for onward flights to Los Angeles or Las Vegas.

The points you make (both positive and negative) really resonate with me. The seat pitch and width in economy are definitely poor, along with having to pay for headphones.

On a positive note, I do always find the cabin crew friendly and professional, and they have often struck up a conversation with me on anything from my digital SLR to the book I'm reading!

To summarise, I would say they are a functional and reliable airline, but certainly lacking the glamour of, say, Virgin Atlantic, but then the ticket prices are normally reflective of this!

Mark


User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 19, posted (3 years 7 months 6 days 8 hours ago) and read 9753 times:

Quoting mon330 (Reply 18):
Really enjoyed reading your report

Thanks, glad you enjoyed it!

Quoting mon330 (Reply 18):
To summarise, I would say they are a functional and reliable airline, but certainly lacking the glamour of, say, Virgin Atlantic, but then the ticket prices are normally reflective of this!

I think this is spot on in summing up what to expect on USAirways' trans-Atlantic service!


User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3063 posts, RR: 8
Reply 20, posted (3 years 7 months 6 days 1 hour ago) and read 9629 times:

Nice trip report. Makes me glad to see that I'm not the only one that's really enjoying US. In my opinion, US is definitely consolidating its position as one of my preferred carriers. Once CO is gone, it may just be possible that US passes Delta to claim the spot of my favorite airline. With its simple pricing and good product, it's an airline that will frequently get my business.


"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 21, posted (3 years 7 months 5 days 13 hours ago) and read 9364 times:

Quoting einsteinboricua (Reply 20):
Nice trip report. Makes me glad to see that I'm not the only one that's really enjoying US.

Thanks, glad you liked it the TR. I was really surprised at the level of customer service from US! I think if US keeps up the customer service and keeps their cost and prices low....they could be very successful on their int'l routes!


User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8536 posts, RR: 54
Reply 22, posted (3 years 6 months 3 weeks 6 days 22 hours ago) and read 8807 times:
Support Airliners.net - become a First Class Member!

Hi Burj,

Great report and pictures, thanks for posting, really enjoyed reading it.

I used to use US quiet a lot to the States so have flown in F, J and Y, never had a bad flight or encountered bad service.

Quoting burj (Thread starter):
. A long layover would also enable me to enjoy the Envoy lounge in PHL, rumored to be not only the best USAirways lounges, but one of the best airline lounges in the U.S. period.

- I've not used many other US carriers own lounges, but this one is the best I've come across so far, really a good effort.

Quoting burj (Thread starter):
When I got back to my seat it started to sink in that the seats were SMALL and the pitch was REALLY tight! Later I confirmed on seat guru that the USAirways A330s economy seats are only 17" wide, the same as a CRJ-200! Fortunately the flight was only about 1/3 full and the seat next to me was empty. I put down the tray table and noticed that even on the empty seat the tray hit the arm rests and never was completely flat!

- When the A330-300 fleet was first delivered they had a seat pitch of 34" in Y, was great until they reconfigured them for more seats  

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 23, posted (3 years 6 months 3 weeks 3 days 10 hours ago) and read 8343 times:

Quoting ba319-131 (Reply 22):
Great report and pictures, thanks for posting, really enjoyed reading it.

Thanks! Glad you enjoyed it!

Quoting ba319-131 (Reply 22):

- When the A330-300 fleet was first delivered they had a seat pitch of 34" in Y, was great until they reconfigured them for more seats  

Ah! That is interesting and helps explain why the tray tables couldn't go flat and instead hit the arm rests! I can only image how nice it would have been to have a seat pitch of 34"


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 24, posted (3 years 6 months 3 weeks 1 day 3 hours ago) and read 7907 times:

Nice trip report, I do agree on the tight seat pitch and the hard product on US, Happy the soft product was better, which was not the case on my flight a year ago.

US Airways A330-300's. Are They Really That Bad? (by MSS658 Oct 16 2010 in Trip Reports)
US Airways A333's.Are They Really That Bad? Part 2 (by MSS658 Oct 23 2010 in Trip Reports)

or domestic:

Wifi And Condensation On US Airways! (by MSS658 Dec 10 2010 in Trip Reports)
A West Side Flight On The East Side! (by MSS658 Jan 9 2011 in Trip Reports)



Next trip report: Well worn A330s and Hassle free MUC transfer
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US Airways CLT-FRA, C-Class, A 330-300, Pics! posted Fri Dec 1 2006 17:16:31 by Transatlantic
US/LH: PHX-PHL-FRA-NUE In First/Business (w/Pics) posted Thu Mar 26 2009 19:30:40 by SANAV8R
PHL-PHX-SJC In US Air First (many Pics) posted Tue Feb 24 2009 19:35:13 by PHLstudent
#25 W/US:Ec&1st,E190(Many Pics)ORF-CLT-MCO-PHL-ORF posted Tue Jun 24 2008 21:22:30 by StarAlliance38
US Airways FRA-PHL, Envoy Class, B767-200, Pics! posted Sun Nov 19 2006 14:33:54 by Transatlantic
PHL-MKE-ORD-SEA-PHL US/UA Many Pics! posted Mon Sep 18 2006 20:17:18 by PHLstudent
US BUF-CLT-MCO F & Envoy (pics) posted Sat Dec 20 2008 21:43:45 by UAopsMGR
PHL-ATL-SNA-ORD-PHL Delta F Part 1 (many Pics) posted Wed Dec 17 2008 20:05:49 by PHLstudent
First Long-Haul On US: BOS-PHL-FRA (37 Pix) posted Fri Jul 20 2007 15:43:23 by SNATH
US Airways CLT-FRA, C-Class, A 330-300, Pics! posted Fri Dec 1 2006 17:16:31 by Transatlantic
US/LH: PHX-PHL-FRA-NUE In First/Business (w/Pics) posted Thu Mar 26 2009 19:30:40 by SANAV8R
PHL-PHX-SJC In US Air First (many Pics) posted Tue Feb 24 2009 19:35:13 by PHLstudent
#25 W/US:Ec&1st,E190(Many Pics)ORF-CLT-MCO-PHL-ORF posted Tue Jun 24 2008 21:22:30 by StarAlliance38
US Airways FRA-PHL, Envoy Class, B767-200, Pics! posted Sun Nov 19 2006 14:33:54 by Transatlantic
PHL-MKE-ORD-SEA-PHL US/UA Many Pics! posted Mon Sep 18 2006 20:17:18 by PHLstudent
US: DUB-PHL-SFO (Y) To Ask A Question (some Pics) posted Sat Feb 19 2011 15:41:25 by jamesontheroad

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